Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Corrective Action:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Additional Notes:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Mfg Campaign: 11636707
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Corrective Action:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Additional Notes:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Mfg Campaign: 11636707
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Corrective Action:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Additional Notes:
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Mfg Campaign: 11636707
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Left and right half-shafts (CVs) are defective - both click loudly when turning in each respective direction. Was advised by a GM dealer that this is normal and will go away once the weather warms up. Noises have been apparent since first month of ownership (Sept 24) to present, happens every time I drive the car.
Corrective Action:
Left and right half-shafts (CVs) are defective - both click loudly when turning in each respective direction. Was advised by a GM dealer that this is normal and will go away once the weather warms up. Noises have been apparent since first month of ownership (Sept 24) to present, happens every time I drive the car.
Additional Notes:
Left and right half-shafts (CVs) are defective - both click loudly when turning in each respective direction. Was advised by a GM dealer that this is normal and will go away once the weather warms up. Noises have been apparent since first month of ownership (Sept 24) to present, happens every time I drive the car.
Mfg Campaign: 11636713
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Corrective Action:
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Additional Notes:
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Mfg Campaign: 11636718
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Corrective Action:
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Additional Notes:
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Mfg Campaign: 11636718
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle driveshaft makes clicking noise anytime when turning.
Corrective Action:
Vehicle driveshaft makes clicking noise anytime when turning.
Additional Notes:
Vehicle driveshaft makes clicking noise anytime when turning.
Mfg Campaign: 11636727
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
There is a knocking / clicking noise from the front driver wheel when I execute a tighter radius turn.
Corrective Action:
There is a knocking / clicking noise from the front driver wheel when I execute a tighter radius turn.
Additional Notes:
There is a knocking / clicking noise from the front driver wheel when I execute a tighter radius turn.
Mfg Campaign: 11636729
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Corrective Action:
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Additional Notes:
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Mfg Campaign: 11636748
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Corrective Action:
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Additional Notes:
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Mfg Campaign: 11636748
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service High Voltage Error came on and no heat was emitting from the HVAC. This is a valve malfunction that cannot be replaced in any timely manner and renders the car undriveable.
Corrective Action:
Service High Voltage Error came on and no heat was emitting from the HVAC. This is a valve malfunction that cannot be replaced in any timely manner and renders the car undriveable.
Additional Notes:
Service High Voltage Error came on and no heat was emitting from the HVAC. This is a valve malfunction that cannot be replaced in any timely manner and renders the car undriveable.
Mfg Campaign: 11636752
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636757
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636757
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636757
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Corrective Action:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Additional Notes:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Mfg Campaign: 11636767
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Corrective Action:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Additional Notes:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Mfg Campaign: 11636767
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Corrective Action:
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Additional Notes:
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Mfg Campaign: 11636769
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Corrective Action:
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Additional Notes:
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Mfg Campaign: 11636769
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OnStar would not work and could not be enabled. OnStar is required to enable navigation and the HondaLink app. The dealership keep the vehicle for 5 week trying to resolve. Electric cars really need onboard navigation to work. Without navigation you cannot - navigate to charging stations. - the battery will not precondition - you cannot open your garage door Without the HondaLink app you cannot - remotely unlock my car in an emergency - set off emergency alarm - can not locate my car if missing
Corrective Action:
OnStar would not work and could not be enabled. OnStar is required to enable navigation and the HondaLink app. The dealership keep the vehicle for 5 week trying to resolve. Electric cars really need onboard navigation to work. Without navigation you cannot - navigate to charging stations. - the battery will not precondition - you cannot open your garage door Without the HondaLink app you cannot - remotely unlock my car in an emergency - set off emergency alarm - can not locate my car if missing
Additional Notes:
OnStar would not work and could not be enabled. OnStar is required to enable navigation and the HondaLink app. The dealership keep the vehicle for 5 week trying to resolve. Electric cars really need onboard navigation to work. Without navigation you cannot - navigate to charging stations. - the battery will not precondition - you cannot open your garage door Without the HondaLink app you cannot - remotely unlock my car in an emergency - set off emergency alarm - can not locate my car if missing
Mfg Campaign: 11636770
Recall Date: Jan 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
After about 6000 miles, there has been a consistent clicking sound when I turn the wheel that I understand is a faulty CT joint.
Corrective Action:
After about 6000 miles, there has been a consistent clicking sound when I turn the wheel that I understand is a faulty CT joint.
Additional Notes:
After about 6000 miles, there has been a consistent clicking sound when I turn the wheel that I understand is a faulty CT joint.
Mfg Campaign: 11636773
Recall Date: Jan 18, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury