Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Corrective Action:
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Additional Notes:
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Mfg Campaign: 11634743
Recall Date: Jan 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Corrective Action:
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Additional Notes:
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Mfg Campaign: 11634743
Recall Date: Jan 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Parking my car in a space with other cars. Nowhere near the car in front of me and the car just locked up the brakes. It was jarring and really strained my neck as I wasn’t expecting it. My daughter was in the car as well and was jarred.
Corrective Action:
Parking my car in a space with other cars. Nowhere near the car in front of me and the car just locked up the brakes. It was jarring and really strained my neck as I wasn’t expecting it. My daughter was in the car as well and was jarred.
Additional Notes:
Parking my car in a space with other cars. Nowhere near the car in front of me and the car just locked up the brakes. It was jarring and really strained my neck as I wasn’t expecting it. My daughter was in the car as well and was jarred.
Mfg Campaign: 11634230
Recall Date: Jan 5, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The center console and the screen behind the sharing wheel black at the same time while I was driving. I couldn't see the speed I was going while driving. I tried turning off the car, taking the key out, then turning the car back on the nothing changed. This issue put me and the other people on the road at risk. Two days before my center console was glitching. I tied to put the map on google maps and apple CarPlay map and it was non stop moving. After about an hour the screen and maps staring the work fine then this time it went completely out. I have schedule an appointment at my nearest dealership for this issue hopefully they know what going on. I have also went online to see if I am the only one experiencing this problem. I few other people have also voiced their concerns on this issue.
Corrective Action:
The center console and the screen behind the sharing wheel black at the same time while I was driving. I couldn't see the speed I was going while driving. I tried turning off the car, taking the key out, then turning the car back on the nothing changed. This issue put me and the other people on the road at risk. Two days before my center console was glitching. I tied to put the map on google maps and apple CarPlay map and it was non stop moving. After about an hour the screen and maps staring the work fine then this time it went completely out. I have schedule an appointment at my nearest dealership for this issue hopefully they know what going on. I have also went online to see if I am the only one experiencing this problem. I few other people have also voiced their concerns on this issue.
Additional Notes:
The center console and the screen behind the sharing wheel black at the same time while I was driving. I couldn't see the speed I was going while driving. I tried turning off the car, taking the key out, then turning the car back on the nothing changed. This issue put me and the other people on the road at risk. Two days before my center console was glitching. I tied to put the map on google maps and apple CarPlay map and it was non stop moving. After about an hour the screen and maps staring the work fine then this time it went completely out. I have schedule an appointment at my nearest dealership for this issue hopefully they know what going on. I have also went online to see if I am the only one experiencing this problem. I few other people have also voiced their concerns on this issue.
Mfg Campaign: 11634241
Recall Date: Jan 5, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Automatic emergency braking triggers repeatedly when no hazard is present. The system triggered emergency braking and a close-call accident at an intersection. Cars were parked along the side of the road, presumably tricking the system into thinking there was a hazard. Brakes slammed on with a car directly behind us, almost rear ending us. This also happened when reversing out of our driveway. No hazards present, but the system slammed on the brakes. Only possible cause was shadows. These systems are dangerous and not ready for public use. Please force the manufacturer to fix this before people are hurt.
Corrective Action:
Automatic emergency braking triggers repeatedly when no hazard is present. The system triggered emergency braking and a close-call accident at an intersection. Cars were parked along the side of the road, presumably tricking the system into thinking there was a hazard. Brakes slammed on with a car directly behind us, almost rear ending us. This also happened when reversing out of our driveway. No hazards present, but the system slammed on the brakes. Only possible cause was shadows. These systems are dangerous and not ready for public use. Please force the manufacturer to fix this before people are hurt.
Additional Notes:
Automatic emergency braking triggers repeatedly when no hazard is present. The system triggered emergency braking and a close-call accident at an intersection. Cars were parked along the side of the road, presumably tricking the system into thinking there was a hazard. Brakes slammed on with a car directly behind us, almost rear ending us. This also happened when reversing out of our driveway. No hazards present, but the system slammed on the brakes. Only possible cause was shadows. These systems are dangerous and not ready for public use. Please force the manufacturer to fix this before people are hurt.
Mfg Campaign: 11634060
Recall Date: Jan 4, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
My car has 2824 miles and the front left CV JOINT has failed according to the dealership that completed the inspection. They state they were told by GM and Honda that the car was safe to drive. I have known someone that had a CV joint fail and lost the wheel. I do not feel that this is safe and no one should be recommended to continue to use the car with a faulty wheel component. This is a huge safety risk. I was told the part would be in 2 weeks on 12/3/24 it is now 1/3/25 and the parts team has let me know it could be the end of February now before it arrives and that is just a loose estimate as there are of cars with this same issue waiting
Corrective Action:
My car has 2824 miles and the front left CV JOINT has failed according to the dealership that completed the inspection. They state they were told by GM and Honda that the car was safe to drive. I have known someone that had a CV joint fail and lost the wheel. I do not feel that this is safe and no one should be recommended to continue to use the car with a faulty wheel component. This is a huge safety risk. I was told the part would be in 2 weeks on 12/3/24 it is now 1/3/25 and the parts team has let me know it could be the end of February now before it arrives and that is just a loose estimate as there are of cars with this same issue waiting
Additional Notes:
My car has 2824 miles and the front left CV JOINT has failed according to the dealership that completed the inspection. They state they were told by GM and Honda that the car was safe to drive. I have known someone that had a CV joint fail and lost the wheel. I do not feel that this is safe and no one should be recommended to continue to use the car with a faulty wheel component. This is a huge safety risk. I was told the part would be in 2 weeks on 12/3/24 it is now 1/3/25 and the parts team has let me know it could be the end of February now before it arrives and that is just a loose estimate as there are of cars with this same issue waiting
Mfg Campaign: 11633862
Recall Date: Jan 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Corrective Action:
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Additional Notes:
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Mfg Campaign: 11634003
Recall Date: Jan 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Corrective Action:
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Additional Notes:
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Mfg Campaign: 11634003
Recall Date: Jan 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Corrective Action:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Additional Notes:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Mfg Campaign: 11633752
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Corrective Action:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Additional Notes:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Mfg Campaign: 11633752
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Corrective Action:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Additional Notes:
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Mfg Campaign: 11633752
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Corrective Action:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Additional Notes:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Mfg Campaign: 11633784
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Corrective Action:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Additional Notes:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Mfg Campaign: 11633784
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Corrective Action:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Additional Notes:
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Mfg Campaign: 11633784
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Corrective Action:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Additional Notes:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Mfg Campaign: 11633476
Recall Date: Jan 1, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Corrective Action:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Additional Notes:
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Mfg Campaign: 11633476
Recall Date: Jan 1, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I turned my car on and the screens were on, I put it in drive and both screens went black, I pulled over and I restarted the car multiple times, nothing would come on. I had to drive one hour to work without being able to see how fast I was going, or how many miles. It was completely dark and this is a serious safety issue.
Corrective Action:
I turned my car on and the screens were on, I put it in drive and both screens went black, I pulled over and I restarted the car multiple times, nothing would come on. I had to drive one hour to work without being able to see how fast I was going, or how many miles. It was completely dark and this is a serious safety issue.
Additional Notes:
I turned my car on and the screens were on, I put it in drive and both screens went black, I pulled over and I restarted the car multiple times, nothing would come on. I had to drive one hour to work without being able to see how fast I was going, or how many miles. It was completely dark and this is a serious safety issue.
Mfg Campaign: 11633185
Recall Date: Dec 30, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
About 30 miles after starting a 1,500-mile road trip, the infotainment screen and driver instrument panel both went completely blank. After about 60 seconds, the system apparently rebooted, restoring both screens to normal operation. However, during that minute I was driving at approximately 75 mph on Interstate 90, and I had no access to certain vehicle controls and no way to verify my speed or see messages about cruise control. The error generated no warning lights or error codes, so I have not reported the issue to the manufacturer or dealership. The issue occurred with the odometer at about 180 miles. The odometer is now at about 1650 miles. I have not experienced the issue again.
Corrective Action:
About 30 miles after starting a 1,500-mile road trip, the infotainment screen and driver instrument panel both went completely blank. After about 60 seconds, the system apparently rebooted, restoring both screens to normal operation. However, during that minute I was driving at approximately 75 mph on Interstate 90, and I had no access to certain vehicle controls and no way to verify my speed or see messages about cruise control. The error generated no warning lights or error codes, so I have not reported the issue to the manufacturer or dealership. The issue occurred with the odometer at about 180 miles. The odometer is now at about 1650 miles. I have not experienced the issue again.
Additional Notes:
About 30 miles after starting a 1,500-mile road trip, the infotainment screen and driver instrument panel both went completely blank. After about 60 seconds, the system apparently rebooted, restoring both screens to normal operation. However, during that minute I was driving at approximately 75 mph on Interstate 90, and I had no access to certain vehicle controls and no way to verify my speed or see messages about cruise control. The error generated no warning lights or error codes, so I have not reported the issue to the manufacturer or dealership. The issue occurred with the odometer at about 180 miles. The odometer is now at about 1650 miles. I have not experienced the issue again.
Mfg Campaign: 11632856
Recall Date: Dec 28, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Corrective Action:
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Additional Notes:
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Mfg Campaign: 11632274
Recall Date: Dec 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Corrective Action:
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Additional Notes:
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Mfg Campaign: 11632274
Recall Date: Dec 24, 2024
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