Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (America Honda Motor Co) is recalling certain 2020-2024 Ridgeline vehicles. The rearview camera (RVC) tailgate wire harness may fatigue and break, which can prevent the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YI7
Recall Date: May 9, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023 Passport and Ridgeline vehicles. The inner ball joint housing in the steering gearbox assembly may loosen and detach from the steering rack and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: LHY
Recall Date: Mar 7, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and 2020 Acura MDX vehicles. The tie rod fastener that connects the brake booster and the brake master cylinder may have been improperly assembled during manufacturing, which can cause the brake master cylinder to separate from the booster assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VEU, AEV, ZET
Recall Date: Jun 29, 2023
Consumer Complaints
122 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Corrective Action:
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Additional Notes:
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Mfg Campaign: 11579104
Recall Date: Mar 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Corrective Action:
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Additional Notes:
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Mfg Campaign: 11579104
Recall Date: Mar 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The auto high beams do not work with any consistency. They don't come when they should or will turn off because of a reflection from a road sign. Sometimes, they will activate right before a car passes you which causes that driver to flash me and now we both can't see! I can't believe Honda would allow this poor excuse of a feature to pass inspection!
Corrective Action:
The auto high beams do not work with any consistency. They don't come when they should or will turn off because of a reflection from a road sign. Sometimes, they will activate right before a car passes you which causes that driver to flash me and now we both can't see! I can't believe Honda would allow this poor excuse of a feature to pass inspection!
Additional Notes:
The auto high beams do not work with any consistency. They don't come when they should or will turn off because of a reflection from a road sign. Sometimes, they will activate right before a car passes you which causes that driver to flash me and now we both can't see! I can't believe Honda would allow this poor excuse of a feature to pass inspection!
Mfg Campaign: 11578802
Recall Date: Mar 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Corrective Action:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Additional Notes:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Mfg Campaign: 11578583
Recall Date: Mar 20, 2024
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Corrective Action:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Additional Notes:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Mfg Campaign: 11578583
Recall Date: Mar 20, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Corrective Action:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Additional Notes:
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Mfg Campaign: 11578583
Recall Date: Mar 20, 2024
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Corrective Action:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Additional Notes:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Mfg Campaign: 11577806
Recall Date: Mar 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Corrective Action:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Additional Notes:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Mfg Campaign: 11577806
Recall Date: Mar 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Corrective Action:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Additional Notes:
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Mfg Campaign: 11577806
Recall Date: Mar 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The "auto dimmers" do not work. I have had it to the deal several times and they admit that Honda has a problem with them. They tell me they are working as designed and it is not the best design. The service team is now going to switch out vehicles with me to see if they are working 'as designed". The service team has told me to just turn them off and do it manually. To me that is NOT the solution. But they were totally honest with me, telling me they do not work but not until after I purchased the Ridgeline. If I knew this I would have went to another manufacturer. Very disappointed in Honda. And equally disappointed in the service saying just turn them off.
Corrective Action:
The "auto dimmers" do not work. I have had it to the deal several times and they admit that Honda has a problem with them. They tell me they are working as designed and it is not the best design. The service team is now going to switch out vehicles with me to see if they are working 'as designed". The service team has told me to just turn them off and do it manually. To me that is NOT the solution. But they were totally honest with me, telling me they do not work but not until after I purchased the Ridgeline. If I knew this I would have went to another manufacturer. Very disappointed in Honda. And equally disappointed in the service saying just turn them off.
Additional Notes:
The "auto dimmers" do not work. I have had it to the deal several times and they admit that Honda has a problem with them. They tell me they are working as designed and it is not the best design. The service team is now going to switch out vehicles with me to see if they are working 'as designed". The service team has told me to just turn them off and do it manually. To me that is NOT the solution. But they were totally honest with me, telling me they do not work but not until after I purchased the Ridgeline. If I knew this I would have went to another manufacturer. Very disappointed in Honda. And equally disappointed in the service saying just turn them off.
Mfg Campaign: 11575723
Recall Date: Mar 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
Passenger airbag is indicated to remain on when no one is in the passenger seat. The airbag off light comes on during warning light check but then shuts off and remains off. I do not confidence that the accurate weight is being accounted for when a passenger is in the front seat.
Corrective Action:
Passenger airbag is indicated to remain on when no one is in the passenger seat. The airbag off light comes on during warning light check but then shuts off and remains off. I do not confidence that the accurate weight is being accounted for when a passenger is in the front seat.
Additional Notes:
Passenger airbag is indicated to remain on when no one is in the passenger seat. The airbag off light comes on during warning light check but then shuts off and remains off. I do not confidence that the accurate weight is being accounted for when a passenger is in the front seat.
Mfg Campaign: 11575016
Recall Date: Mar 2, 2024
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The automatic High Beams have been a issue with the Ridgeling since 2021. I have a 2023 Ridgeline and live in a area where properly working high beams are needed to work properly. Honda's dealerships have no answers to this problem, and some of the service writers aren't even aware of it. This is a defect in this vehicle that needs to be addressed. Please contact Honda and make the repair this defect
Corrective Action:
The automatic High Beams have been a issue with the Ridgeling since 2021. I have a 2023 Ridgeline and live in a area where properly working high beams are needed to work properly. Honda's dealerships have no answers to this problem, and some of the service writers aren't even aware of it. This is a defect in this vehicle that needs to be addressed. Please contact Honda and make the repair this defect
Additional Notes:
The automatic High Beams have been a issue with the Ridgeling since 2021. I have a 2023 Ridgeline and live in a area where properly working high beams are needed to work properly. Honda's dealerships have no answers to this problem, and some of the service writers aren't even aware of it. This is a defect in this vehicle that needs to be addressed. Please contact Honda and make the repair this defect
Mfg Campaign: 11572292
Recall Date: Feb 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569791
Recall Date: Feb 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569791
Recall Date: Feb 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Corrective Action:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Additional Notes:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Mfg Campaign: 11567500
Recall Date: Jan 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Corrective Action:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Additional Notes:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Mfg Campaign: 11567500
Recall Date: Jan 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Corrective Action:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Additional Notes:
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Mfg Campaign: 11567500
Recall Date: Jan 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Corrective Action:
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Additional Notes:
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Mfg Campaign: 11567285
Recall Date: Jan 23, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Corrective Action:
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Additional Notes:
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Mfg Campaign: 11567285
Recall Date: Jan 23, 2024
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Auto high beam feature turns on and off even when there are no oncoming vehicles. The feature is unreliable and dangerous. Vehicle purchased on 22 Dec 2023. Previous vehicle was a 2019 Ridgeline where this feature worked perfectly.
Corrective Action:
Auto high beam feature turns on and off even when there are no oncoming vehicles. The feature is unreliable and dangerous. Vehicle purchased on 22 Dec 2023. Previous vehicle was a 2019 Ridgeline where this feature worked perfectly.
Additional Notes:
Auto high beam feature turns on and off even when there are no oncoming vehicles. The feature is unreliable and dangerous. Vehicle purchased on 22 Dec 2023. Previous vehicle was a 2019 Ridgeline where this feature worked perfectly.
Mfg Campaign: 11565560
Recall Date: Jan 15, 2024
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