Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2025 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 272 (H), 025G (G)
Recall Date: Nov 18, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2024 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 257/021G
Recall Date: Mar 15, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022 Ioniq 5 vehicles. A software error in the Shifter Control Unit (SCU) may disengage the parking mechanism, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 228
Recall Date: May 11, 2022
Consumer Complaints
465 ComplaintsHyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Check electric charge error displayed, alarm sounding, loss of power to the vehicle while driving (limp mode).
Corrective Action:
Check electric charge error displayed, alarm sounding, loss of power to the vehicle while driving (limp mode).
Additional Notes:
Check electric charge error displayed, alarm sounding, loss of power to the vehicle while driving (limp mode).
Mfg Campaign: 11538850
Recall Date: Aug 16, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Corrective Action:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Additional Notes:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Mfg Campaign: 11538435
Recall Date: Aug 14, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Corrective Action:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Additional Notes:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Mfg Campaign: 11538435
Recall Date: Aug 14, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Corrective Action:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Additional Notes:
While driving on the highway on 8/12 at around 4pm, with another passenger, doing approximately 65 MPH I received a "Check Electric Vehicle System" warning on my dashboard. The car showed no prior warnings, no other lights were on. MyHyundai app was also showing no diagnostic issues with the car. The car battery was showing a 77% charge at the time. I swerved on to the shoulder, putting myself in danger as this is a really busy highway. I checked the car and could not find anything wrong. Hyundai had not contacted me regarding any recalls. I decided to keep driving to see if I could make it home to diagnose the issue. I made it another 20 minutes and as I was about to exit the highway at around 60MPH the car completely slowed down to 20MPH suddenly, and I was forced to swerve onto the shoulder once again. The car would not accelerate past 20 MPH. Fearing an accident, I called a tow truck and had the car towed back to my house. There were no warnings lights/signs prior to this event. The car completely slowed down from 60-65MPH to 20MPH in the middle of the highway and I was forced to make an emergency stop putting myself and my passenger at risk. The car was brought to the dealership on 8/14 which is the first time I was alerted that there had been a recall on my car and that the ICCU would need replacement. At no point did Hyundai ever contact me via email, text, call, or mail alerting me there was a recall prior to this scary experience. This is gross negligence on the part of Hyundai, as my vehicle could have been rear ended and caused a major accident on the highway.
Mfg Campaign: 11538435
Recall Date: Aug 14, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Lost power while driving
Corrective Action:
Lost power while driving
Additional Notes:
Lost power while driving
Mfg Campaign: 11537767
Recall Date: Aug 10, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle suddenly had no power on the highway. Error messages said to check the power supply. Prior to this there were error messages to stop the vehicle and check the power supply. Car would not drive more than 20mph. Car then died on the highway without any power when attempting to drive to the dealer. Problem was reproduced and confirmed by the dealer to be a faulty ICCU.
Corrective Action:
Vehicle suddenly had no power on the highway. Error messages said to check the power supply. Prior to this there were error messages to stop the vehicle and check the power supply. Car would not drive more than 20mph. Car then died on the highway without any power when attempting to drive to the dealer. Problem was reproduced and confirmed by the dealer to be a faulty ICCU.
Additional Notes:
Vehicle suddenly had no power on the highway. Error messages said to check the power supply. Prior to this there were error messages to stop the vehicle and check the power supply. Car would not drive more than 20mph. Car then died on the highway without any power when attempting to drive to the dealer. Problem was reproduced and confirmed by the dealer to be a faulty ICCU.
Mfg Campaign: 11537063
Recall Date: Aug 8, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle suddenly had no power on the highway. Error messages said to check the power supply. Prior to this there were error messages to stop the vehicle and check the power supply. Car would not drive more than 20mph. Car then died on the highway without any power when attempting to drive to the dealer. Problem was reproduced and confirmed by the dealer to be a faulty ICCU.
Corrective Action:
Vehicle suddenly had no power on the highway. Error messages said to check the power supply. Prior to this there were error messages to stop the vehicle and check the power supply. Car would not drive more than 20mph. Car then died on the highway without any power when attempting to drive to the dealer. Problem was reproduced and confirmed by the dealer to be a faulty ICCU.
Additional Notes:
Vehicle suddenly had no power on the highway. Error messages said to check the power supply. Prior to this there were error messages to stop the vehicle and check the power supply. Car would not drive more than 20mph. Car then died on the highway without any power when attempting to drive to the dealer. Problem was reproduced and confirmed by the dealer to be a faulty ICCU.
Mfg Campaign: 11537063
Recall Date: Aug 8, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
Corrective Action:
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
Additional Notes:
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
Mfg Campaign: 11536849
Recall Date: Aug 7, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
Corrective Action:
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
Additional Notes:
The car will only charge at half of the advertised Level 2 AC charging rate. It advertises it can charge at 48 amps; however, we cannot charge above 24 amps. If we charge above that rate the charging will stop. The issue appears to be well documented in online forums where if the charging port reaches about 100 Degrees C it will fault. There is a TSB they are installing but it just makes it automatically derate to ~24 amps which other than providing 15 minutes of higher power it doesn't at all solve the situation. Hyundai has recently stated that they are aware of the issue and they expect people to live with it and re-adjust their expectations; but it is fair to expect the car to perform as advertised. I also don't think any caveats about charging speed for weather or state of charge would be specific to level 3 charging; I am not aware of another EV in existence that doesn't provide its advertised AC charging level. It pretty clearly appears to be defective hardware. We also have friends who bought their car a month later (July 2023) and they are having the same issue; albeit they can still charge at 32amps. To answer the questions directly. - Charge Port - The cars cannot charge in time advertised making people drive without buffers and could run out of power on trips because they can only charge at half the rate advertised and couldn't charge overnight. - We are getting the TSB that will automatically reduce the charging rate this week. we had to wait over a month for an appointment. - It has not been inspected yet but all they are going to do per the TSB is if we say we have the problem they do the software update. - There are no customer facing error codes. The issue first started in March the first day it was over 70 degrees. We did not have an issue last summer or over the winter. The longest we can charge since then at 40 amps is about 15 minutes. We have never even charged the car at 48 amps which is what it is supposed to be able to do.
Mfg Campaign: 11536849
Recall Date: Aug 7, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When in motion, the “EV Start Stop”button is still allowed to turn off the vehicle if accidentally pressed. This happened to me while on the highway and moving about 15-20 MPH. The vehicle suddenly lose power and wouldn’t accelerate. I could not move the vehicle, without hitting the EV Start Stop button several times.
Corrective Action:
When in motion, the “EV Start Stop”button is still allowed to turn off the vehicle if accidentally pressed. This happened to me while on the highway and moving about 15-20 MPH. The vehicle suddenly lose power and wouldn’t accelerate. I could not move the vehicle, without hitting the EV Start Stop button several times.
Additional Notes:
When in motion, the “EV Start Stop”button is still allowed to turn off the vehicle if accidentally pressed. This happened to me while on the highway and moving about 15-20 MPH. The vehicle suddenly lose power and wouldn’t accelerate. I could not move the vehicle, without hitting the EV Start Stop button several times.
Mfg Campaign: 11535998
Recall Date: Aug 2, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
When in motion, the “EV Start Stop”button is still allowed to turn off the vehicle if accidentally pressed. This happened to me while on the highway and moving about 15-20 MPH. The vehicle suddenly lose power and wouldn’t accelerate. I could not move the vehicle, without hitting the EV Start Stop button several times.
Corrective Action:
When in motion, the “EV Start Stop”button is still allowed to turn off the vehicle if accidentally pressed. This happened to me while on the highway and moving about 15-20 MPH. The vehicle suddenly lose power and wouldn’t accelerate. I could not move the vehicle, without hitting the EV Start Stop button several times.
Additional Notes:
When in motion, the “EV Start Stop”button is still allowed to turn off the vehicle if accidentally pressed. This happened to me while on the highway and moving about 15-20 MPH. The vehicle suddenly lose power and wouldn’t accelerate. I could not move the vehicle, without hitting the EV Start Stop button several times.
Mfg Campaign: 11535998
Recall Date: Aug 2, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hyundai San Jose dealership, Customer Service, told me, The fuse surrounding the Lithium battery is broken. This causes the whole car break down, and it is very dangerous to drive. My car has been in this Hyundai dealership over 5 months now, Hyundai cannot send the parts to San Jose Hyundai and I cannot drive the car. Also the 12V small lead acid battery in the front, broken down a few times. Cannot start the car. The whole car shuts down.
Corrective Action:
Hyundai San Jose dealership, Customer Service, told me, The fuse surrounding the Lithium battery is broken. This causes the whole car break down, and it is very dangerous to drive. My car has been in this Hyundai dealership over 5 months now, Hyundai cannot send the parts to San Jose Hyundai and I cannot drive the car. Also the 12V small lead acid battery in the front, broken down a few times. Cannot start the car. The whole car shuts down.
Additional Notes:
Hyundai San Jose dealership, Customer Service, told me, The fuse surrounding the Lithium battery is broken. This causes the whole car break down, and it is very dangerous to drive. My car has been in this Hyundai dealership over 5 months now, Hyundai cannot send the parts to San Jose Hyundai and I cannot drive the car. Also the 12V small lead acid battery in the front, broken down a few times. Cannot start the car. The whole car shuts down.
Mfg Campaign: 11535816
Recall Date: Aug 1, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Hyundai San Jose dealership, Customer Service, told me, The fuse surrounding the Lithium battery is broken. This causes the whole car break down, and it is very dangerous to drive. My car has been in this Hyundai dealership over 5 months now, Hyundai cannot send the parts to San Jose Hyundai and I cannot drive the car. Also the 12V small lead acid battery in the front, broken down a few times. Cannot start the car. The whole car shuts down.
Corrective Action:
Hyundai San Jose dealership, Customer Service, told me, The fuse surrounding the Lithium battery is broken. This causes the whole car break down, and it is very dangerous to drive. My car has been in this Hyundai dealership over 5 months now, Hyundai cannot send the parts to San Jose Hyundai and I cannot drive the car. Also the 12V small lead acid battery in the front, broken down a few times. Cannot start the car. The whole car shuts down.
Additional Notes:
Hyundai San Jose dealership, Customer Service, told me, The fuse surrounding the Lithium battery is broken. This causes the whole car break down, and it is very dangerous to drive. My car has been in this Hyundai dealership over 5 months now, Hyundai cannot send the parts to San Jose Hyundai and I cannot drive the car. Also the 12V small lead acid battery in the front, broken down a few times. Cannot start the car. The whole car shuts down.
Mfg Campaign: 11535816
Recall Date: Aug 1, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Charge port on vehicle overheats when charging on AC charger and stops charging. Anything above 32 amps. The car is supposed to handle 48 amps.
Corrective Action:
Charge port on vehicle overheats when charging on AC charger and stops charging. Anything above 32 amps. The car is supposed to handle 48 amps.
Additional Notes:
Charge port on vehicle overheats when charging on AC charger and stops charging. Anything above 32 amps. The car is supposed to handle 48 amps.
Mfg Campaign: 11535399
Recall Date: Jul 31, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When starting the vehicle I received an error that said "Check Electric Vehicle System". The vehicle seemed to be working fine at slow speeds in the parking lot at work. When I exited onto a city street I realized I had lost normal acceleration and could not go above 25mph. I pulled into a parking lot and turned the car off and on to see if the error cleared. It did not. Also received an additional error stating " Stop vehicle and check power supply". At that point I called roadside assistance for a tow. The vehicle is now at my local Hyundai dealership. Their service dept has stated they will take a look at it in 7-10 days most likely.
Corrective Action:
When starting the vehicle I received an error that said "Check Electric Vehicle System". The vehicle seemed to be working fine at slow speeds in the parking lot at work. When I exited onto a city street I realized I had lost normal acceleration and could not go above 25mph. I pulled into a parking lot and turned the car off and on to see if the error cleared. It did not. Also received an additional error stating " Stop vehicle and check power supply". At that point I called roadside assistance for a tow. The vehicle is now at my local Hyundai dealership. Their service dept has stated they will take a look at it in 7-10 days most likely.
Additional Notes:
When starting the vehicle I received an error that said "Check Electric Vehicle System". The vehicle seemed to be working fine at slow speeds in the parking lot at work. When I exited onto a city street I realized I had lost normal acceleration and could not go above 25mph. I pulled into a parking lot and turned the car off and on to see if the error cleared. It did not. Also received an additional error stating " Stop vehicle and check power supply". At that point I called roadside assistance for a tow. The vehicle is now at my local Hyundai dealership. Their service dept has stated they will take a look at it in 7-10 days most likely.
Mfg Campaign: 11534410
Recall Date: Jul 25, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving and the car suddenly slowed down unable to accelerate much and showed a messaged saying 'Check Electrical Vehicle System‘. The service center says it is an ICCU problem. I have been waiting several weeks the part is still on backorder without any ETA.
Corrective Action:
I was driving and the car suddenly slowed down unable to accelerate much and showed a messaged saying 'Check Electrical Vehicle System‘. The service center says it is an ICCU problem. I have been waiting several weeks the part is still on backorder without any ETA.
Additional Notes:
I was driving and the car suddenly slowed down unable to accelerate much and showed a messaged saying 'Check Electrical Vehicle System‘. The service center says it is an ICCU problem. I have been waiting several weeks the part is still on backorder without any ETA.
Mfg Campaign: 11534484
Recall Date: Jul 25, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Recently - my car has been encountering an issue and it has been slowly getting worse and worse. I have a 40 amp Level 2 charger I frequently use to charge my car. I first noticed it a few weeks ago, where my car seemingly stopped charging for no reason. I brushed it off, then unplugged it + plugged it back in and the rest of the session went fine. Lately, as temps have been rising I noticed the car failing charging sessions one, or two times per day. After doing some research, it turns out i’m far from the only one having this issue. Many other others have been experiencing the same issue as I, and the same degradation. Some people who were initially able to charge their car at 11kw, are now only to charge around 5kw, otherwise the cars onboard AC charger gets too hot and ends the charging session. I have started to see my car degrade as well, as I have had to lower my charge rate to 32a. I have tested out Level 2 AC charging on other chargers as well to rule out my charger being the problem, and it happens on them too unfortunately. To combat this AC charger overheating issue, Hyundai has released a TSB number 23-EV-003H. Unfortunately, the only thing this TSB does is kneecap the cars ability to level 2 charge at a decent rate. After the TSB is applied, once the car detects an overheating onboard AC charger, it will throttle the AC charge rate all the way down to around 5kw. This is unacceptable, when owners of the Ioniq 5 and 6 were promised a vehicle that is able to do 11kw AC charging, or as claimed on Hyundais website, a Level 2 charge from 10-100 in 6 hours and 43 minutes. With my car throttled to 32 amps, it doesn’t charge nearly as fast adding hours onto the total time required to charge. This is an issue for me because I do not have a place to come home to every single night to charge my car, i’m only able to stop by the charger momentarily which means securing as much energy as fast as possible through Level 2 charging is very important to me.
Corrective Action:
Recently - my car has been encountering an issue and it has been slowly getting worse and worse. I have a 40 amp Level 2 charger I frequently use to charge my car. I first noticed it a few weeks ago, where my car seemingly stopped charging for no reason. I brushed it off, then unplugged it + plugged it back in and the rest of the session went fine. Lately, as temps have been rising I noticed the car failing charging sessions one, or two times per day. After doing some research, it turns out i’m far from the only one having this issue. Many other others have been experiencing the same issue as I, and the same degradation. Some people who were initially able to charge their car at 11kw, are now only to charge around 5kw, otherwise the cars onboard AC charger gets too hot and ends the charging session. I have started to see my car degrade as well, as I have had to lower my charge rate to 32a. I have tested out Level 2 AC charging on other chargers as well to rule out my charger being the problem, and it happens on them too unfortunately. To combat this AC charger overheating issue, Hyundai has released a TSB number 23-EV-003H. Unfortunately, the only thing this TSB does is kneecap the cars ability to level 2 charge at a decent rate. After the TSB is applied, once the car detects an overheating onboard AC charger, it will throttle the AC charge rate all the way down to around 5kw. This is unacceptable, when owners of the Ioniq 5 and 6 were promised a vehicle that is able to do 11kw AC charging, or as claimed on Hyundais website, a Level 2 charge from 10-100 in 6 hours and 43 minutes. With my car throttled to 32 amps, it doesn’t charge nearly as fast adding hours onto the total time required to charge. This is an issue for me because I do not have a place to come home to every single night to charge my car, i’m only able to stop by the charger momentarily which means securing as much energy as fast as possible through Level 2 charging is very important to me.
Additional Notes:
Recently - my car has been encountering an issue and it has been slowly getting worse and worse. I have a 40 amp Level 2 charger I frequently use to charge my car. I first noticed it a few weeks ago, where my car seemingly stopped charging for no reason. I brushed it off, then unplugged it + plugged it back in and the rest of the session went fine. Lately, as temps have been rising I noticed the car failing charging sessions one, or two times per day. After doing some research, it turns out i’m far from the only one having this issue. Many other others have been experiencing the same issue as I, and the same degradation. Some people who were initially able to charge their car at 11kw, are now only to charge around 5kw, otherwise the cars onboard AC charger gets too hot and ends the charging session. I have started to see my car degrade as well, as I have had to lower my charge rate to 32a. I have tested out Level 2 AC charging on other chargers as well to rule out my charger being the problem, and it happens on them too unfortunately. To combat this AC charger overheating issue, Hyundai has released a TSB number 23-EV-003H. Unfortunately, the only thing this TSB does is kneecap the cars ability to level 2 charge at a decent rate. After the TSB is applied, once the car detects an overheating onboard AC charger, it will throttle the AC charge rate all the way down to around 5kw. This is unacceptable, when owners of the Ioniq 5 and 6 were promised a vehicle that is able to do 11kw AC charging, or as claimed on Hyundais website, a Level 2 charge from 10-100 in 6 hours and 43 minutes. With my car throttled to 32 amps, it doesn’t charge nearly as fast adding hours onto the total time required to charge. This is an issue for me because I do not have a place to come home to every single night to charge my car, i’m only able to stop by the charger momentarily which means securing as much energy as fast as possible through Level 2 charging is very important to me.
Mfg Campaign: 11534120
Recall Date: Jul 24, 2023
Hyundai Motor America
Defect Description:
TRAILER HITCHES
Potential Consequences:
The Draw-tite 76589 was purchased through Uhaul Canada for my 2022 Ioniq5. After a few months of use with a light trailer according to the specifications of Hyundai, Uhaul and Drawtite, it tore of a part of the vehicles frame. After the inspection at U-Haul and Hyundai dealership, they concluded that the problem occured because the hitch wasn't designed to mount on the specified by Hyundai mounting spot, hence it caused the damage. There are many cases like that on Ioniq5 forum as well as at different hitch installing companies who used this model. This model is now discontinued, although still sold, and was replaced by a 76632 model which mounts to the right location. Horizon Global did not contact the customers, not their distributors/dealers and doesn't compensate the customers who contacted them. After 7 months I still have the hitch on the car if you want to inspect it.
Corrective Action:
The Draw-tite 76589 was purchased through Uhaul Canada for my 2022 Ioniq5. After a few months of use with a light trailer according to the specifications of Hyundai, Uhaul and Drawtite, it tore of a part of the vehicles frame. After the inspection at U-Haul and Hyundai dealership, they concluded that the problem occured because the hitch wasn't designed to mount on the specified by Hyundai mounting spot, hence it caused the damage. There are many cases like that on Ioniq5 forum as well as at different hitch installing companies who used this model. This model is now discontinued, although still sold, and was replaced by a 76632 model which mounts to the right location. Horizon Global did not contact the customers, not their distributors/dealers and doesn't compensate the customers who contacted them. After 7 months I still have the hitch on the car if you want to inspect it.
Additional Notes:
The Draw-tite 76589 was purchased through Uhaul Canada for my 2022 Ioniq5. After a few months of use with a light trailer according to the specifications of Hyundai, Uhaul and Drawtite, it tore of a part of the vehicles frame. After the inspection at U-Haul and Hyundai dealership, they concluded that the problem occured because the hitch wasn't designed to mount on the specified by Hyundai mounting spot, hence it caused the damage. There are many cases like that on Ioniq5 forum as well as at different hitch installing companies who used this model. This model is now discontinued, although still sold, and was replaced by a 76632 model which mounts to the right location. Horizon Global did not contact the customers, not their distributors/dealers and doesn't compensate the customers who contacted them. After 7 months I still have the hitch on the car if you want to inspect it.
Mfg Campaign: 11533911
Recall Date: Jul 23, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car intermittently stops charging using a level two charger. Problem started approximately February 2023. Did not happen prior to that date. Car will issue a report through blue link app every 2 to 3 minutes reporting charging failure. This alert will happen approximately 50 times throughout the charging process until charging is complete.
Corrective Action:
Car intermittently stops charging using a level two charger. Problem started approximately February 2023. Did not happen prior to that date. Car will issue a report through blue link app every 2 to 3 minutes reporting charging failure. This alert will happen approximately 50 times throughout the charging process until charging is complete.
Additional Notes:
Car intermittently stops charging using a level two charger. Problem started approximately February 2023. Did not happen prior to that date. Car will issue a report through blue link app every 2 to 3 minutes reporting charging failure. This alert will happen approximately 50 times throughout the charging process until charging is complete.
Mfg Campaign: 11533955
Recall Date: Jul 23, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle began having charge failures at 13k miles. It went from working fine to not charging at all. The dealership has told me it is an ICCU issue and must be replaced. The ICCU is on back order with mo eta. I am left without a vehicle and no compensation.
Corrective Action:
My vehicle began having charge failures at 13k miles. It went from working fine to not charging at all. The dealership has told me it is an ICCU issue and must be replaced. The ICCU is on back order with mo eta. I am left without a vehicle and no compensation.
Additional Notes:
My vehicle began having charge failures at 13k miles. It went from working fine to not charging at all. The dealership has told me it is an ICCU issue and must be replaced. The ICCU is on back order with mo eta. I am left without a vehicle and no compensation.
Mfg Campaign: 11533766
Recall Date: Jul 22, 2023
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Valencia, CA • 36 yrs
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