Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 210
Recall Date: Sep 24, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 209
Recall Date: Sep 17, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 208
Recall Date: Aug 6, 2021
Consumer Complaints
114 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
Odometer Fraud. The contact stated that while attempting to purchase a 2017 Hyundai Sonata Hybrid, it was later discovered that there was a mileage discrepancy. The vehicle was not yet purchased. The vehicle mileage was 87,000, but the contact later discovered that the mileage was 105,000.
Corrective Action:
Odometer Fraud. The contact stated that while attempting to purchase a 2017 Hyundai Sonata Hybrid, it was later discovered that there was a mileage discrepancy. The vehicle was not yet purchased. The vehicle mileage was 87,000, but the contact later discovered that the mileage was 105,000.
Additional Notes:
Odometer Fraud. The contact stated that while attempting to purchase a 2017 Hyundai Sonata Hybrid, it was later discovered that there was a mileage discrepancy. The vehicle was not yet purchased. The vehicle mileage was 87,000, but the contact later discovered that the mileage was 105,000.
Mfg Campaign: 11667237
Recall Date: Jun 16, 2025
Hyundai Motor America
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at various speeds, the contact noticed an abnormal ticking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure due to the rod bearings failure. The dealer determined that the engine needed to be replaced and informed the contact that the repair was not covered under an unknown recall due to the mileage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 183,000.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at various speeds, the contact noticed an abnormal ticking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure due to the rod bearings failure. The dealer determined that the engine needed to be replaced and informed the contact that the repair was not covered under an unknown recall due to the mileage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 183,000.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at various speeds, the contact noticed an abnormal ticking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure due to the rod bearings failure. The dealer determined that the engine needed to be replaced and informed the contact that the repair was not covered under an unknown recall due to the mileage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 183,000.
Mfg Campaign: 11666119
Recall Date: Jun 10, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
FAIL/MALFUNCTION 3/18/25: Internal engine failure diagnosed by local Avondale, AZ Hyundai dealership service - rod bearing failure suspected. Vehicle currently undergoing Bearing Clearance Test to affirm this or any connecting rod issues, with possible need for total engine replacement. When googling "Hyundai Sonata hybrid 2017 internal engine failure," masses of reports generate from consumers with this model, complaining of same defect, as do numerous recalls for such defects that have been mandated for the model with range of years including 2017.Yet when searching with my VIN, it says no recalls have been mandated, in spite of the undeniable, widespread identical defect. Available for inspection. SAFETY RISK: Driving on the freeway in city traffic at 70-75mph, the engine completely stopped and all dash lights lit up at once. Vehicle had to be coasted to shoulder to wait for roadside assistance. Extremely hazardous to us in vehicle and to all around us with sudden, dramatic speed change in moving, constant freeway traffic. First time: Our usual mechanics at Pep Boys did diagnostic but found nothing, the vehicle drove normally for them, yet they did our regular tune-up, oil change, etc. Two weeks later, the same event happened on freeway, identical to first time. We were very lucky that no crashes happened either time. Pep Boys advised that Hyundai investigate the issue. PRIOR SYMPTOMS: No warning lights or sounds presented until the events themselves, when the entire dash lit up. However, in the couple of months before, there were occasional, slight hesitation moments in the motion while driving at any speed. CONCERNS: 1) It seems Hyundai is on track to want to charge me for an entire engine replacement, or for whatever engine repairs they deem, e.g. connecting rods, for manufacturing defects that they are entirely responsible for, 2) no recall seems to be mandated YET for this VIN batch, and 3) too many consumers are in danger - physically and financially.
Corrective Action:
FAIL/MALFUNCTION 3/18/25: Internal engine failure diagnosed by local Avondale, AZ Hyundai dealership service - rod bearing failure suspected. Vehicle currently undergoing Bearing Clearance Test to affirm this or any connecting rod issues, with possible need for total engine replacement. When googling "Hyundai Sonata hybrid 2017 internal engine failure," masses of reports generate from consumers with this model, complaining of same defect, as do numerous recalls for such defects that have been mandated for the model with range of years including 2017.Yet when searching with my VIN, it says no recalls have been mandated, in spite of the undeniable, widespread identical defect. Available for inspection. SAFETY RISK: Driving on the freeway in city traffic at 70-75mph, the engine completely stopped and all dash lights lit up at once. Vehicle had to be coasted to shoulder to wait for roadside assistance. Extremely hazardous to us in vehicle and to all around us with sudden, dramatic speed change in moving, constant freeway traffic. First time: Our usual mechanics at Pep Boys did diagnostic but found nothing, the vehicle drove normally for them, yet they did our regular tune-up, oil change, etc. Two weeks later, the same event happened on freeway, identical to first time. We were very lucky that no crashes happened either time. Pep Boys advised that Hyundai investigate the issue. PRIOR SYMPTOMS: No warning lights or sounds presented until the events themselves, when the entire dash lit up. However, in the couple of months before, there were occasional, slight hesitation moments in the motion while driving at any speed. CONCERNS: 1) It seems Hyundai is on track to want to charge me for an entire engine replacement, or for whatever engine repairs they deem, e.g. connecting rods, for manufacturing defects that they are entirely responsible for, 2) no recall seems to be mandated YET for this VIN batch, and 3) too many consumers are in danger - physically and financially.
Additional Notes:
FAIL/MALFUNCTION 3/18/25: Internal engine failure diagnosed by local Avondale, AZ Hyundai dealership service - rod bearing failure suspected. Vehicle currently undergoing Bearing Clearance Test to affirm this or any connecting rod issues, with possible need for total engine replacement. When googling "Hyundai Sonata hybrid 2017 internal engine failure," masses of reports generate from consumers with this model, complaining of same defect, as do numerous recalls for such defects that have been mandated for the model with range of years including 2017.Yet when searching with my VIN, it says no recalls have been mandated, in spite of the undeniable, widespread identical defect. Available for inspection. SAFETY RISK: Driving on the freeway in city traffic at 70-75mph, the engine completely stopped and all dash lights lit up at once. Vehicle had to be coasted to shoulder to wait for roadside assistance. Extremely hazardous to us in vehicle and to all around us with sudden, dramatic speed change in moving, constant freeway traffic. First time: Our usual mechanics at Pep Boys did diagnostic but found nothing, the vehicle drove normally for them, yet they did our regular tune-up, oil change, etc. Two weeks later, the same event happened on freeway, identical to first time. We were very lucky that no crashes happened either time. Pep Boys advised that Hyundai investigate the issue. PRIOR SYMPTOMS: No warning lights or sounds presented until the events themselves, when the entire dash lit up. However, in the couple of months before, there were occasional, slight hesitation moments in the motion while driving at any speed. CONCERNS: 1) It seems Hyundai is on track to want to charge me for an entire engine replacement, or for whatever engine repairs they deem, e.g. connecting rods, for manufacturing defects that they are entirely responsible for, 2) no recall seems to be mandated YET for this VIN batch, and 3) too many consumers are in danger - physically and financially.
Mfg Campaign: 11649158
Recall Date: Mar 19, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The vehicle had a recall to replace the motor for bearing failure. They replaced my motor at 101,000 miles. The second motor than failed for the exact recall of bearing failure at 65,000 miles on the new motor. They told me that since I had already have done the recall and my car was now out of warranty that I would have to pay 10% of the repair bill for another motor. This second motor should have been included in that recall.
Corrective Action:
The vehicle had a recall to replace the motor for bearing failure. They replaced my motor at 101,000 miles. The second motor than failed for the exact recall of bearing failure at 65,000 miles on the new motor. They told me that since I had already have done the recall and my car was now out of warranty that I would have to pay 10% of the repair bill for another motor. This second motor should have been included in that recall.
Additional Notes:
The vehicle had a recall to replace the motor for bearing failure. They replaced my motor at 101,000 miles. The second motor than failed for the exact recall of bearing failure at 65,000 miles on the new motor. They told me that since I had already have done the recall and my car was now out of warranty that I would have to pay 10% of the repair bill for another motor. This second motor should have been included in that recall.
Mfg Campaign: 11640410
Recall Date: Feb 3, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact's son owns a 2017 Hyundai Sonata Hybrid. The contact stated that while her son was driving at an undisclosed speed, he smelled a burning odor on the interior of the vehicle, after which he heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed; however, the contact was not aware of the diagnostic report. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); the VIN was included, and parts were available. The contact also stated that the vehicle had a Salvage Title. The manufacturer was not notified of the failure. The failure mileage was 66,000.
Corrective Action:
The contact's son owns a 2017 Hyundai Sonata Hybrid. The contact stated that while her son was driving at an undisclosed speed, he smelled a burning odor on the interior of the vehicle, after which he heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed; however, the contact was not aware of the diagnostic report. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); the VIN was included, and parts were available. The contact also stated that the vehicle had a Salvage Title. The manufacturer was not notified of the failure. The failure mileage was 66,000.
Additional Notes:
The contact's son owns a 2017 Hyundai Sonata Hybrid. The contact stated that while her son was driving at an undisclosed speed, he smelled a burning odor on the interior of the vehicle, after which he heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed; however, the contact was not aware of the diagnostic report. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); the VIN was included, and parts were available. The contact also stated that the vehicle had a Salvage Title. The manufacturer was not notified of the failure. The failure mileage was 66,000.
Mfg Campaign: 11640506
Recall Date: Feb 3, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Corrective Action:
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Additional Notes:
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Mfg Campaign: 11631932
Recall Date: Dec 21, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Corrective Action:
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Additional Notes:
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Mfg Campaign: 11631932
Recall Date: Dec 21, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2017 Hyundai Santa hybrid limited it all started with 11 icons appeared on the dash took it to Hyundai dealership Gainesville to be fixed in July of 2024 dropped it off Wednesday they emailed me with a price of 1563.70 I okay it to be fixed. I picked it up that following Saturday no sooner after leaving halfway home the check engine light came on took it back the following Monday they pulled it in the shop no more than 15 minutes later they pulled it out said they fixed it said if it should happen again to bring it back shortly after leaving check engine light came on again took it back to them and fixed it left check engine light came on again so I took it to Tallahassee Hyundai dealership they changed cabin air filter and engine filter we left the check engine light came on again so we took it back to them again and they found nothing . Then the check engine light was still on then the car wouldn't start so I had to pay to have it towed to Hyundai dealership of Gainesville again told them now the car won't start and it's been there since October 20 2024 spoke to them many times I still haven't gotten any one that can seem to fix my car they don't return phone calls just give me the run around it's my only car I have never heard of a dealership that can't fix there own car they sell . I'm getting nobody that is willing to help me and the car is not paid for im so upset is this the kind of business you provide to your customer's.
Corrective Action:
My 2017 Hyundai Santa hybrid limited it all started with 11 icons appeared on the dash took it to Hyundai dealership Gainesville to be fixed in July of 2024 dropped it off Wednesday they emailed me with a price of 1563.70 I okay it to be fixed. I picked it up that following Saturday no sooner after leaving halfway home the check engine light came on took it back the following Monday they pulled it in the shop no more than 15 minutes later they pulled it out said they fixed it said if it should happen again to bring it back shortly after leaving check engine light came on again took it back to them and fixed it left check engine light came on again so I took it to Tallahassee Hyundai dealership they changed cabin air filter and engine filter we left the check engine light came on again so we took it back to them again and they found nothing . Then the check engine light was still on then the car wouldn't start so I had to pay to have it towed to Hyundai dealership of Gainesville again told them now the car won't start and it's been there since October 20 2024 spoke to them many times I still haven't gotten any one that can seem to fix my car they don't return phone calls just give me the run around it's my only car I have never heard of a dealership that can't fix there own car they sell . I'm getting nobody that is willing to help me and the car is not paid for im so upset is this the kind of business you provide to your customer's.
Additional Notes:
My 2017 Hyundai Santa hybrid limited it all started with 11 icons appeared on the dash took it to Hyundai dealership Gainesville to be fixed in July of 2024 dropped it off Wednesday they emailed me with a price of 1563.70 I okay it to be fixed. I picked it up that following Saturday no sooner after leaving halfway home the check engine light came on took it back the following Monday they pulled it in the shop no more than 15 minutes later they pulled it out said they fixed it said if it should happen again to bring it back shortly after leaving check engine light came on again took it back to them and fixed it left check engine light came on again so I took it to Tallahassee Hyundai dealership they changed cabin air filter and engine filter we left the check engine light came on again so we took it back to them again and they found nothing . Then the check engine light was still on then the car wouldn't start so I had to pay to have it towed to Hyundai dealership of Gainesville again told them now the car won't start and it's been there since October 20 2024 spoke to them many times I still haven't gotten any one that can seem to fix my car they don't return phone calls just give me the run around it's my only car I have never heard of a dealership that can't fix there own car they sell . I'm getting nobody that is willing to help me and the car is not paid for im so upset is this the kind of business you provide to your customer's.
Mfg Campaign: 11624634
Recall Date: Nov 11, 2024
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield wiper motor started to operate slowly and at times stops with wiper blades in middle of windshield.
Corrective Action:
Windshield wiper motor started to operate slowly and at times stops with wiper blades in middle of windshield.
Additional Notes:
Windshield wiper motor started to operate slowly and at times stops with wiper blades in middle of windshield.
Mfg Campaign: 11621428
Recall Date: Oct 23, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
ENGINE OIL MISFIRE ALSO NOTED AS A RECALL ON THE 2016 MODEL AND REPEATEDLY MENTIONED ON LINE AS AN ERROR IN THE 2017 MODEL NOW REACHING SIMLAR MILEAGES. DEALER IS REFUSING TO ACKNOWLEDGE IT AS A PROBLEM AND SAYS THE ENGINE LIGHT SI NOT RECORDING THE ERROR AND YET AN OUTSIDE ANALYSIS SAYS ITS ERROR 0302!! THE SAME AS THE 2016 RECALL NOTICE. THE 2017'S SHOULD BE RECALLED FOR THE SAME FIX
Corrective Action:
ENGINE OIL MISFIRE ALSO NOTED AS A RECALL ON THE 2016 MODEL AND REPEATEDLY MENTIONED ON LINE AS AN ERROR IN THE 2017 MODEL NOW REACHING SIMLAR MILEAGES. DEALER IS REFUSING TO ACKNOWLEDGE IT AS A PROBLEM AND SAYS THE ENGINE LIGHT SI NOT RECORDING THE ERROR AND YET AN OUTSIDE ANALYSIS SAYS ITS ERROR 0302!! THE SAME AS THE 2016 RECALL NOTICE. THE 2017'S SHOULD BE RECALLED FOR THE SAME FIX
Additional Notes:
ENGINE OIL MISFIRE ALSO NOTED AS A RECALL ON THE 2016 MODEL AND REPEATEDLY MENTIONED ON LINE AS AN ERROR IN THE 2017 MODEL NOW REACHING SIMLAR MILEAGES. DEALER IS REFUSING TO ACKNOWLEDGE IT AS A PROBLEM AND SAYS THE ENGINE LIGHT SI NOT RECORDING THE ERROR AND YET AN OUTSIDE ANALYSIS SAYS ITS ERROR 0302!! THE SAME AS THE 2016 RECALL NOTICE. THE 2017'S SHOULD BE RECALLED FOR THE SAME FIX
Mfg Campaign: 11616486
Recall Date: Sep 25, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle stopped accelerating and flashing check engine light went on. Vehicle reported "Check Hybrid System." Dealer believes it was loose pins in a HCULDC connector that may have caused loss of communication. How was your safety or the safety of others put at risk? Lost acceleration on a highway and was nearly hit trying to get off of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? Piazza Hyundai of Pottstown, PA reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer secured loose pins. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle stopped accelerating and flashing check engine light went on. Vehicle reported "Check Hybrid System." Dealer believes it was loose pins in a HCULDC connector that may have caused loss of communication. How was your safety or the safety of others put at risk? Lost acceleration on a highway and was nearly hit trying to get off of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? Piazza Hyundai of Pottstown, PA reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer secured loose pins. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle stopped accelerating and flashing check engine light went on. Vehicle reported "Check Hybrid System." Dealer believes it was loose pins in a HCULDC connector that may have caused loss of communication. How was your safety or the safety of others put at risk? Lost acceleration on a highway and was nearly hit trying to get off of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? Piazza Hyundai of Pottstown, PA reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer secured loose pins. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Mfg Campaign: 11612874
Recall Date: Sep 5, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Corrective Action:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Additional Notes:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Mfg Campaign: 11612120
Recall Date: Sep 2, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Corrective Action:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Additional Notes:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Mfg Campaign: 11612120
Recall Date: Sep 2, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Corrective Action:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Additional Notes:
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Mfg Campaign: 11612120
Recall Date: Sep 2, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Corrective Action:
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Additional Notes:
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Mfg Campaign: 11611961
Recall Date: Aug 31, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Corrective Action:
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Additional Notes:
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Mfg Campaign: 11611961
Recall Date: Aug 31, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Corrective Action:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Additional Notes:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Mfg Campaign: 11607700
Recall Date: Aug 10, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Corrective Action:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Additional Notes:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Mfg Campaign: 11607700
Recall Date: Aug 10, 2024
Hyundai Motor America
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Corrective Action:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Additional Notes:
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Mfg Campaign: 11607700
Recall Date: Aug 10, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
EGR cooler leaks and slowly burns off engine coolant resulting in the car overheating while driving, forcing a quick exit from the road, or stopping in traffic not to damage the engine. Google search shows this is a very common issue with these hybrids.
Corrective Action:
EGR cooler leaks and slowly burns off engine coolant resulting in the car overheating while driving, forcing a quick exit from the road, or stopping in traffic not to damage the engine. Google search shows this is a very common issue with these hybrids.
Additional Notes:
EGR cooler leaks and slowly burns off engine coolant resulting in the car overheating while driving, forcing a quick exit from the road, or stopping in traffic not to damage the engine. Google search shows this is a very common issue with these hybrids.
Mfg Campaign: 11607567
Recall Date: Aug 9, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury