Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 210
Recall Date: Sep 24, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 209
Recall Date: Sep 17, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 208
Recall Date: Aug 6, 2021
Consumer Complaints
114 ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Excessive oil consumption. Engine makes knocking sound. Check engine light and/or oil light come off & on. Over heat light & HEV LIGHT. Bought car brand new in Sep2017. December 2017 car was in shop for a month. Ever since that incident, car has been in & out the dealership for same issues. Car has been serviced only by Hyundai dealerships. Currently my car has been in the shop awaiting repairs since end of February 2024. I keep getting the delay in parts excuse. Hyundai claims my car does not fall under their lawsuit for engine replacement nor do they acknowledge faulty engine oil consumption.
Corrective Action:
Excessive oil consumption. Engine makes knocking sound. Check engine light and/or oil light come off & on. Over heat light & HEV LIGHT. Bought car brand new in Sep2017. December 2017 car was in shop for a month. Ever since that incident, car has been in & out the dealership for same issues. Car has been serviced only by Hyundai dealerships. Currently my car has been in the shop awaiting repairs since end of February 2024. I keep getting the delay in parts excuse. Hyundai claims my car does not fall under their lawsuit for engine replacement nor do they acknowledge faulty engine oil consumption.
Additional Notes:
Excessive oil consumption. Engine makes knocking sound. Check engine light and/or oil light come off & on. Over heat light & HEV LIGHT. Bought car brand new in Sep2017. December 2017 car was in shop for a month. Ever since that incident, car has been in & out the dealership for same issues. Car has been serviced only by Hyundai dealerships. Currently my car has been in the shop awaiting repairs since end of February 2024. I keep getting the delay in parts excuse. Hyundai claims my car does not fall under their lawsuit for engine replacement nor do they acknowledge faulty engine oil consumption.
Mfg Campaign: 11592774
Recall Date: Jun 6, 2024
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
Total loss of power steering while driving, wheel locks up randomly. Hyundai dealer said the battery was old, I put a new hyundai battery in it and the steering locked up leaving the dealership. VERY DANGEROUS.
Corrective Action:
Total loss of power steering while driving, wheel locks up randomly. Hyundai dealer said the battery was old, I put a new hyundai battery in it and the steering locked up leaving the dealership. VERY DANGEROUS.
Additional Notes:
Total loss of power steering while driving, wheel locks up randomly. Hyundai dealer said the battery was old, I put a new hyundai battery in it and the steering locked up leaving the dealership. VERY DANGEROUS.
Mfg Campaign: 11592080
Recall Date: Jun 3, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11590554
Recall Date: May 24, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11590554
Recall Date: May 24, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Hybrid engine is failing, a week before there was a noticeable clicking under the hood during acceleration but no lights came on indicating any problems.
Corrective Action:
Hybrid engine is failing, a week before there was a noticeable clicking under the hood during acceleration but no lights came on indicating any problems.
Additional Notes:
Hybrid engine is failing, a week before there was a noticeable clicking under the hood during acceleration but no lights came on indicating any problems.
Mfg Campaign: 11587760
Recall Date: May 8, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed, the check hybrid system warning light illuminated. In addition, the vehicle lost motive power. The vehicle was serviced by a dealer two months ago and repaired under Technical Service Bulletin: T6G. The contact stated that the failure reoccurred after driving the vehicle for 500 miles. The vehicle was taken to the dealer where it was diagnosed with a failed engine and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,300. The contact called the case manager at Hyundai and he refused to give any confirmation about the problem with the engine.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed, the check hybrid system warning light illuminated. In addition, the vehicle lost motive power. The vehicle was serviced by a dealer two months ago and repaired under Technical Service Bulletin: T6G. The contact stated that the failure reoccurred after driving the vehicle for 500 miles. The vehicle was taken to the dealer where it was diagnosed with a failed engine and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,300. The contact called the case manager at Hyundai and he refused to give any confirmation about the problem with the engine.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed, the check hybrid system warning light illuminated. In addition, the vehicle lost motive power. The vehicle was serviced by a dealer two months ago and repaired under Technical Service Bulletin: T6G. The contact stated that the failure reoccurred after driving the vehicle for 500 miles. The vehicle was taken to the dealer where it was diagnosed with a failed engine and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,300. The contact called the case manager at Hyundai and he refused to give any confirmation about the problem with the engine.
Mfg Campaign: 11574720
Recall Date: Feb 29, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his wife was driving approximately 60 MPH, the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The contact stated that his wife was able to drive the vehicle to an independent mechanic. The contact stated that the mechanic retrieved various codes from the engine, and P1326 for the engine knock code and informed his wife that the engine needed to be replaced. The contact had the vehicle towed to a dealer who diagnosed the vehicle and performed a bearing clearance test and replaced the knock sensor. The dealer determined that the engine did not need to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his wife was driving approximately 60 MPH, the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The contact stated that his wife was able to drive the vehicle to an independent mechanic. The contact stated that the mechanic retrieved various codes from the engine, and P1326 for the engine knock code and informed his wife that the engine needed to be replaced. The contact had the vehicle towed to a dealer who diagnosed the vehicle and performed a bearing clearance test and replaced the knock sensor. The dealer determined that the engine did not need to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his wife was driving approximately 60 MPH, the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The contact stated that his wife was able to drive the vehicle to an independent mechanic. The contact stated that the mechanic retrieved various codes from the engine, and P1326 for the engine knock code and informed his wife that the engine needed to be replaced. The contact had the vehicle towed to a dealer who diagnosed the vehicle and performed a bearing clearance test and replaced the knock sensor. The dealer determined that the engine did not need to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.
Mfg Campaign: 11563047
Recall Date: Jan 2, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that after his daughter started the vehicle, the vehicle began to knock and shake violently, and his daughter smelled a burning odor within the interior of the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the connecting rod bearings inside the engine had worn prematurely, requiring the replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that after his daughter started the vehicle, the vehicle began to knock and shake violently, and his daughter smelled a burning odor within the interior of the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the connecting rod bearings inside the engine had worn prematurely, requiring the replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that after his daughter started the vehicle, the vehicle began to knock and shake violently, and his daughter smelled a burning odor within the interior of the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the connecting rod bearings inside the engine had worn prematurely, requiring the replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11558790
Recall Date: Dec 6, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Corrective Action:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Additional Notes:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Mfg Campaign: 11556999
Recall Date: Nov 27, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Corrective Action:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Additional Notes:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Mfg Campaign: 11556999
Recall Date: Nov 27, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Corrective Action:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Additional Notes:
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Mfg Campaign: 11556999
Recall Date: Nov 27, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 55 MPH, the vehicle became inoperable and made an abnormal sound. The contact parked the vehicle and then had the vehicle towed to a dealer after the vehicle failed to restart. Several warning lights were illuminated. The vehicle was diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 55 MPH, the vehicle became inoperable and made an abnormal sound. The contact parked the vehicle and then had the vehicle towed to a dealer after the vehicle failed to restart. Several warning lights were illuminated. The vehicle was diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 55 MPH, the vehicle became inoperable and made an abnormal sound. The contact parked the vehicle and then had the vehicle towed to a dealer after the vehicle failed to restart. Several warning lights were illuminated. The vehicle was diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Mfg Campaign: 11555511
Recall Date: Nov 16, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Corrective Action:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Additional Notes:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Mfg Campaign: 11553536
Recall Date: Nov 4, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Corrective Action:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Additional Notes:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Mfg Campaign: 11553536
Recall Date: Nov 4, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Corrective Action:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Additional Notes:
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Mfg Campaign: 11553536
Recall Date: Nov 4, 2023
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Corrective Action:
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Additional Notes:
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Mfg Campaign: 11549438
Recall Date: Oct 11, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Corrective Action:
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Additional Notes:
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Mfg Campaign: 11549438
Recall Date: Oct 11, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Mfg Campaign: 11547125
Recall Date: Sep 28, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Corrective Action:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Additional Notes:
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Mfg Campaign: 11547125
Recall Date: Sep 28, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I first experienced HEV hybrid system issue back in 2022. I took my sonata to the dealership which they had over a month to try to fix the problem which they did for the time. Now a year later I’m back with the same issues and the dealer basically saying they can’t see my car for a month then don’t know how long it’s going to take to fix the issues if the even. Nobody can really tell me what’s wrong with my car. This the second time it’s been a safety hazard while driving on the interstate and the system malfunctions causing a hazard to me and drivers around me because the vehicle has basically cuts off rapidly slowing the vehicle down
Corrective Action:
I first experienced HEV hybrid system issue back in 2022. I took my sonata to the dealership which they had over a month to try to fix the problem which they did for the time. Now a year later I’m back with the same issues and the dealer basically saying they can’t see my car for a month then don’t know how long it’s going to take to fix the issues if the even. Nobody can really tell me what’s wrong with my car. This the second time it’s been a safety hazard while driving on the interstate and the system malfunctions causing a hazard to me and drivers around me because the vehicle has basically cuts off rapidly slowing the vehicle down
Additional Notes:
I first experienced HEV hybrid system issue back in 2022. I took my sonata to the dealership which they had over a month to try to fix the problem which they did for the time. Now a year later I’m back with the same issues and the dealer basically saying they can’t see my car for a month then don’t know how long it’s going to take to fix the issues if the even. Nobody can really tell me what’s wrong with my car. This the second time it’s been a safety hazard while driving on the interstate and the system malfunctions causing a hazard to me and drivers around me because the vehicle has basically cuts off rapidly slowing the vehicle down
Mfg Campaign: 11546965
Recall Date: Sep 27, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury