Complaints & Recalls
Consumer Complaints
152 ComplaintsHyundai Motor America
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER
Potential Consequences:
The windshield wipers on our 2022 Hyundai Tucson are failing. They still work but will randomly stop in the middle of the windshield blocking our vision. Yes, the problem has been reproduced by a dealer during our second visit. The first time we reported it while getting an oil change, they wouldn't do anything about it because they said they couldn't reproduce it. There were no warning lamps or messages about the problem and it is getting worse. It used to only do it when you use intermittent mode, but now it does it all the time, regardless of mode. Our concern is that they will stop working altogether. Once it was reproduced, they had to order parts and cannot give us a timeline for when they will have the parts. It's been over a week now and we haven't heard back.
Corrective Action:
The windshield wipers on our 2022 Hyundai Tucson are failing. They still work but will randomly stop in the middle of the windshield blocking our vision. Yes, the problem has been reproduced by a dealer during our second visit. The first time we reported it while getting an oil change, they wouldn't do anything about it because they said they couldn't reproduce it. There were no warning lamps or messages about the problem and it is getting worse. It used to only do it when you use intermittent mode, but now it does it all the time, regardless of mode. Our concern is that they will stop working altogether. Once it was reproduced, they had to order parts and cannot give us a timeline for when they will have the parts. It's been over a week now and we haven't heard back.
Additional Notes:
The windshield wipers on our 2022 Hyundai Tucson are failing. They still work but will randomly stop in the middle of the windshield blocking our vision. Yes, the problem has been reproduced by a dealer during our second visit. The first time we reported it while getting an oil change, they wouldn't do anything about it because they said they couldn't reproduce it. There were no warning lamps or messages about the problem and it is getting worse. It used to only do it when you use intermittent mode, but now it does it all the time, regardless of mode. Our concern is that they will stop working altogether. Once it was reproduced, they had to order parts and cannot give us a timeline for when they will have the parts. It's been over a week now and we haven't heard back.
Mfg Campaign: 11494256
Recall Date: Nov 19, 2022
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989.
Corrective Action:
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989.
Additional Notes:
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989.
Mfg Campaign: 11492257
Recall Date: Nov 4, 2022
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, the panoramic roof suddenly fractured. There was no impact to cause the fracture. The contact had taken to the vehicle to the dealer; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, the panoramic roof suddenly fractured. There was no impact to cause the fracture. The contact had taken to the vehicle to the dealer; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, the panoramic roof suddenly fractured. There was no impact to cause the fracture. The contact had taken to the vehicle to the dealer; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 20,000.
Mfg Campaign: 11492265
Recall Date: Nov 4, 2022
Hyundai Motor America
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Potential Consequences:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Corrective Action:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Additional Notes:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Mfg Campaign: 11490350
Recall Date: Oct 21, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Corrective Action:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Additional Notes:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Mfg Campaign: 11490350
Recall Date: Oct 21, 2022
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).
Corrective Action:
The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).
Additional Notes:
The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).
Mfg Campaign: 11485824
Recall Date: Sep 22, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Corrective Action:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Additional Notes:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Mfg Campaign: 11480334
Recall Date: Aug 20, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Corrective Action:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Additional Notes:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Mfg Campaign: 11480334
Recall Date: Aug 20, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Corrective Action:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Additional Notes:
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Mfg Campaign: 11480334
Recall Date: Aug 20, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Corrective Action:
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Additional Notes:
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Mfg Campaign: 11478046
Recall Date: Aug 7, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Corrective Action:
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Additional Notes:
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Mfg Campaign: 11478046
Recall Date: Aug 7, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Corrective Action:
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Additional Notes:
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Mfg Campaign: 11478062
Recall Date: Aug 7, 2022
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Corrective Action:
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Additional Notes:
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Mfg Campaign: 11478062
Recall Date: Aug 7, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car died while driving and would not go.
Corrective Action:
Car died while driving and would not go.
Additional Notes:
Car died while driving and would not go.
Mfg Campaign: 11476080
Recall Date: Jul 27, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Vehicle vehicle slowed down from 65mph to 35mph suddenly on freeway. This happened 4 times. 3 times engine light went away after vehicle was shut down and restarted. 4th time repair light came stayed on.
Corrective Action:
Vehicle vehicle slowed down from 65mph to 35mph suddenly on freeway. This happened 4 times. 3 times engine light went away after vehicle was shut down and restarted. 4th time repair light came stayed on.
Additional Notes:
Vehicle vehicle slowed down from 65mph to 35mph suddenly on freeway. This happened 4 times. 3 times engine light went away after vehicle was shut down and restarted. 4th time repair light came stayed on.
Mfg Campaign: 11471323
Recall Date: Jun 28, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11468881
Recall Date: Jun 12, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11468881
Recall Date: Jun 12, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
While on the highway my car (2022 Tucson Hybrid) lost almost all power while I was driving. I was approaching traffic and started to slow down. The battery light illuminated red and the car was jerking backing forth cutting power and juddering while I was slowing down. Being that I was still in the flow of traffic and my car wasn’t fully dead yet I tried to move out of the road but due to traffic on my right I had to make a left turn. I was still able to get up to about 15 mph, but as I was turning to get off the road all power was essentially cut allowing me to only proceed at about 2 mph. Luckily oncoming traffic was far enough away to slow down. I was practically driving like a grandma blocking two lanes of traffic. I managed to limp my car off the road and at this point a “Check Hybrid System” message was shown. My car was towed and after talking with the dealership it seems the transmission went out. My car is still currently at the dealership waiting to be repaired.
Corrective Action:
While on the highway my car (2022 Tucson Hybrid) lost almost all power while I was driving. I was approaching traffic and started to slow down. The battery light illuminated red and the car was jerking backing forth cutting power and juddering while I was slowing down. Being that I was still in the flow of traffic and my car wasn’t fully dead yet I tried to move out of the road but due to traffic on my right I had to make a left turn. I was still able to get up to about 15 mph, but as I was turning to get off the road all power was essentially cut allowing me to only proceed at about 2 mph. Luckily oncoming traffic was far enough away to slow down. I was practically driving like a grandma blocking two lanes of traffic. I managed to limp my car off the road and at this point a “Check Hybrid System” message was shown. My car was towed and after talking with the dealership it seems the transmission went out. My car is still currently at the dealership waiting to be repaired.
Additional Notes:
While on the highway my car (2022 Tucson Hybrid) lost almost all power while I was driving. I was approaching traffic and started to slow down. The battery light illuminated red and the car was jerking backing forth cutting power and juddering while I was slowing down. Being that I was still in the flow of traffic and my car wasn’t fully dead yet I tried to move out of the road but due to traffic on my right I had to make a left turn. I was still able to get up to about 15 mph, but as I was turning to get off the road all power was essentially cut allowing me to only proceed at about 2 mph. Luckily oncoming traffic was far enough away to slow down. I was practically driving like a grandma blocking two lanes of traffic. I managed to limp my car off the road and at this point a “Check Hybrid System” message was shown. My car was towed and after talking with the dealership it seems the transmission went out. My car is still currently at the dealership waiting to be repaired.
Mfg Campaign: 11468884
Recall Date: Jun 12, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The backup alarm sound is unreasonably loud. I understand that it's a Hybrid Vehicle and can be quiet but very few ICE vehicle are as loud as the backup sound on my vehicle. One impact of the loud sound is that I find myself rushing to backup just to be able to get my vehicle out of reverse so that alarm can shut off. This is especially true when I'm in trying to avoid noise. This can be backing into my own driveway if I come home late at night so not to wake the family or neighbors. Neighbors have also complained that the sound is as if a semi truck is backing up. This requirement is insane and makes an EV significantly louder than a regular vehicle which makes more of a regular sound and isn't as annoying as a beeping sound. The loud sound is a safety concern because what I'm doing (rushing in reverse) to avoid the vehicle from making the noise is not a safe practice.
Corrective Action:
The backup alarm sound is unreasonably loud. I understand that it's a Hybrid Vehicle and can be quiet but very few ICE vehicle are as loud as the backup sound on my vehicle. One impact of the loud sound is that I find myself rushing to backup just to be able to get my vehicle out of reverse so that alarm can shut off. This is especially true when I'm in trying to avoid noise. This can be backing into my own driveway if I come home late at night so not to wake the family or neighbors. Neighbors have also complained that the sound is as if a semi truck is backing up. This requirement is insane and makes an EV significantly louder than a regular vehicle which makes more of a regular sound and isn't as annoying as a beeping sound. The loud sound is a safety concern because what I'm doing (rushing in reverse) to avoid the vehicle from making the noise is not a safe practice.
Additional Notes:
The backup alarm sound is unreasonably loud. I understand that it's a Hybrid Vehicle and can be quiet but very few ICE vehicle are as loud as the backup sound on my vehicle. One impact of the loud sound is that I find myself rushing to backup just to be able to get my vehicle out of reverse so that alarm can shut off. This is especially true when I'm in trying to avoid noise. This can be backing into my own driveway if I come home late at night so not to wake the family or neighbors. Neighbors have also complained that the sound is as if a semi truck is backing up. This requirement is insane and makes an EV significantly louder than a regular vehicle which makes more of a regular sound and isn't as annoying as a beeping sound. The loud sound is a safety concern because what I'm doing (rushing in reverse) to avoid the vehicle from making the noise is not a safe practice.
Mfg Campaign: 11466122
Recall Date: May 25, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
It appears the oil pan is leaking. Upon researching online, other 22 Tucsons with the 1.6L Turbo also have this issue. Unsure if they have reported the issue. I am losing about 10-20 drops/day and unable to get into a dealership until a month later due to no availability at any of my 10 local dealerships. I first began noticing the drops about late March/early April. I took delivery in September 2021 and at the time it started it was right after the first oil change...maybe 6000 miles? I smell oil in the car after getting off of the highway from driving 15 minutes. The smell lingers until car is stopped. There are no warning lamps on the dash and via the vehicles telematic/infomatics the oil level is still at 100%, however I have evidence of leakage as I have put oil soak pads under my car and every day there are drips. I'm hoping the car can hold out until I get to a dealership in mid June and not burst into flames. I called the dealership that had the soonest availability and mentioned I have a leaking oil pan and the advisor still said no available time slots. Didn't offer that I could bring the car in on an emergency basis. As depicted in the photos, I am unable to remove the undercover, but there is no damage that I ran over anything. The engine bay is free from any oil on top.
Corrective Action:
It appears the oil pan is leaking. Upon researching online, other 22 Tucsons with the 1.6L Turbo also have this issue. Unsure if they have reported the issue. I am losing about 10-20 drops/day and unable to get into a dealership until a month later due to no availability at any of my 10 local dealerships. I first began noticing the drops about late March/early April. I took delivery in September 2021 and at the time it started it was right after the first oil change...maybe 6000 miles? I smell oil in the car after getting off of the highway from driving 15 minutes. The smell lingers until car is stopped. There are no warning lamps on the dash and via the vehicles telematic/infomatics the oil level is still at 100%, however I have evidence of leakage as I have put oil soak pads under my car and every day there are drips. I'm hoping the car can hold out until I get to a dealership in mid June and not burst into flames. I called the dealership that had the soonest availability and mentioned I have a leaking oil pan and the advisor still said no available time slots. Didn't offer that I could bring the car in on an emergency basis. As depicted in the photos, I am unable to remove the undercover, but there is no damage that I ran over anything. The engine bay is free from any oil on top.
Additional Notes:
It appears the oil pan is leaking. Upon researching online, other 22 Tucsons with the 1.6L Turbo also have this issue. Unsure if they have reported the issue. I am losing about 10-20 drops/day and unable to get into a dealership until a month later due to no availability at any of my 10 local dealerships. I first began noticing the drops about late March/early April. I took delivery in September 2021 and at the time it started it was right after the first oil change...maybe 6000 miles? I smell oil in the car after getting off of the highway from driving 15 minutes. The smell lingers until car is stopped. There are no warning lamps on the dash and via the vehicles telematic/infomatics the oil level is still at 100%, however I have evidence of leakage as I have put oil soak pads under my car and every day there are drips. I'm hoping the car can hold out until I get to a dealership in mid June and not burst into flames. I called the dealership that had the soonest availability and mentioned I have a leaking oil pan and the advisor still said no available time slots. Didn't offer that I could bring the car in on an emergency basis. As depicted in the photos, I am unable to remove the undercover, but there is no damage that I ran over anything. The engine bay is free from any oil on top.
Mfg Campaign: 11464538
Recall Date: May 13, 2022
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