Complaints & Recalls
Consumer Complaints
152 ComplaintsHyundai Motor America
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the hybrid alert warning light illuminated, and the vehicle then decelerated. The contact veered the vehicle off the road and turned the vehicle off and restarted the vehicle. The collision alert and check engine warning light illuminated. The vehicle was taken to the dealer where the contact was informed of an unknown issue with the power train however, the contact was informed that failure was corrected independently and that the check engine warning light needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 4,000.
Corrective Action:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the hybrid alert warning light illuminated, and the vehicle then decelerated. The contact veered the vehicle off the road and turned the vehicle off and restarted the vehicle. The collision alert and check engine warning light illuminated. The vehicle was taken to the dealer where the contact was informed of an unknown issue with the power train however, the contact was informed that failure was corrected independently and that the check engine warning light needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 4,000.
Additional Notes:
The contact owns a 2022 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the hybrid alert warning light illuminated, and the vehicle then decelerated. The contact veered the vehicle off the road and turned the vehicle off and restarted the vehicle. The collision alert and check engine warning light illuminated. The vehicle was taken to the dealer where the contact was informed of an unknown issue with the power train however, the contact was informed that failure was corrected independently and that the check engine warning light needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 4,000.
Mfg Campaign: 11527983
Recall Date: Jun 20, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
AWD warning light illuminated under 20K miles. Took vehicle to dealer, dealer advised that vehicle was unsafe to drive. Unknown ETA on parts or repair time. Dealer did advised that it's a warranty issue. Other circumstances surrounding this issue: Issue 1 6 Weeks ago wife received email from Hyundai indicating vehicle was due for service. Wife took vehicle to dealer, she was turned away and advised that service was required. Issue 2 I phone Hyundai corporate from work where all calls are recorded. Phone system has beeping sound every 30 seconds. Hyundai rep was also advised verbally that calls were recorded. Into the phone call she asked if she was being recorded and I advised her yes. She said that their policy prohibits customers from recording their calls. I asked for copy of that policy that I never received. Issue 3 I then scheduled appointment with same dealership and took time off work. Arrived and was advised internet was down all day and they couldn't service vehicles. Was advised I would receive callback. 3 weeks and never received. Issue 4 Approx 6-8 weeks into this issue and revisited dealership. Within 40 minutes they advised me the vehicle was unsafe to drive. Summary It is believed that the vehicle may have been unsafe to drive for many weeks. Where service facility had opportunity to run diag scan, but never did.
Corrective Action:
AWD warning light illuminated under 20K miles. Took vehicle to dealer, dealer advised that vehicle was unsafe to drive. Unknown ETA on parts or repair time. Dealer did advised that it's a warranty issue. Other circumstances surrounding this issue: Issue 1 6 Weeks ago wife received email from Hyundai indicating vehicle was due for service. Wife took vehicle to dealer, she was turned away and advised that service was required. Issue 2 I phone Hyundai corporate from work where all calls are recorded. Phone system has beeping sound every 30 seconds. Hyundai rep was also advised verbally that calls were recorded. Into the phone call she asked if she was being recorded and I advised her yes. She said that their policy prohibits customers from recording their calls. I asked for copy of that policy that I never received. Issue 3 I then scheduled appointment with same dealership and took time off work. Arrived and was advised internet was down all day and they couldn't service vehicles. Was advised I would receive callback. 3 weeks and never received. Issue 4 Approx 6-8 weeks into this issue and revisited dealership. Within 40 minutes they advised me the vehicle was unsafe to drive. Summary It is believed that the vehicle may have been unsafe to drive for many weeks. Where service facility had opportunity to run diag scan, but never did.
Additional Notes:
AWD warning light illuminated under 20K miles. Took vehicle to dealer, dealer advised that vehicle was unsafe to drive. Unknown ETA on parts or repair time. Dealer did advised that it's a warranty issue. Other circumstances surrounding this issue: Issue 1 6 Weeks ago wife received email from Hyundai indicating vehicle was due for service. Wife took vehicle to dealer, she was turned away and advised that service was required. Issue 2 I phone Hyundai corporate from work where all calls are recorded. Phone system has beeping sound every 30 seconds. Hyundai rep was also advised verbally that calls were recorded. Into the phone call she asked if she was being recorded and I advised her yes. She said that their policy prohibits customers from recording their calls. I asked for copy of that policy that I never received. Issue 3 I then scheduled appointment with same dealership and took time off work. Arrived and was advised internet was down all day and they couldn't service vehicles. Was advised I would receive callback. 3 weeks and never received. Issue 4 Approx 6-8 weeks into this issue and revisited dealership. Within 40 minutes they advised me the vehicle was unsafe to drive. Summary It is believed that the vehicle may have been unsafe to drive for many weeks. Where service facility had opportunity to run diag scan, but never did.
Mfg Campaign: 11527351
Recall Date: Jun 16, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
5/17/23 took vehicle to Dick Smith Hyundai for navigation issue, after being asked to park in a different spot brakes failed and car crashed into one of the dealer cars. Since owning the car for over 14 months without any brake issue I thought maybe my foot slipped off the brake. When leaving the dealer I tried braking several times with no issue. 5/26/23 while parking the car at a restaurant the brakes failed me again and was obvious not a slip off the brake that caused the car to collide with a tree saving me and my wife from falling down a steep embankment. Severe damage to front of car. 5/27/23 Called Dick Smith Hyundai to ask about how to remedy an obvious safety issue with the brake, was told that they would not check it out until body repairs are made first and if the issue could be duplicated before Hyundai would be involved. There were no warnings of brake or other issues. This vehicle is UNSAFE to drive after body repairs are made it will have to be towed (at my expense) back to a Hyundai dealer. Police reports on both incidents, GEICO claim put in also. No other inspections at this time. this happened in Greeville SC which is our summer home,
Corrective Action:
5/17/23 took vehicle to Dick Smith Hyundai for navigation issue, after being asked to park in a different spot brakes failed and car crashed into one of the dealer cars. Since owning the car for over 14 months without any brake issue I thought maybe my foot slipped off the brake. When leaving the dealer I tried braking several times with no issue. 5/26/23 while parking the car at a restaurant the brakes failed me again and was obvious not a slip off the brake that caused the car to collide with a tree saving me and my wife from falling down a steep embankment. Severe damage to front of car. 5/27/23 Called Dick Smith Hyundai to ask about how to remedy an obvious safety issue with the brake, was told that they would not check it out until body repairs are made first and if the issue could be duplicated before Hyundai would be involved. There were no warnings of brake or other issues. This vehicle is UNSAFE to drive after body repairs are made it will have to be towed (at my expense) back to a Hyundai dealer. Police reports on both incidents, GEICO claim put in also. No other inspections at this time. this happened in Greeville SC which is our summer home,
Additional Notes:
5/17/23 took vehicle to Dick Smith Hyundai for navigation issue, after being asked to park in a different spot brakes failed and car crashed into one of the dealer cars. Since owning the car for over 14 months without any brake issue I thought maybe my foot slipped off the brake. When leaving the dealer I tried braking several times with no issue. 5/26/23 while parking the car at a restaurant the brakes failed me again and was obvious not a slip off the brake that caused the car to collide with a tree saving me and my wife from falling down a steep embankment. Severe damage to front of car. 5/27/23 Called Dick Smith Hyundai to ask about how to remedy an obvious safety issue with the brake, was told that they would not check it out until body repairs are made first and if the issue could be duplicated before Hyundai would be involved. There were no warnings of brake or other issues. This vehicle is UNSAFE to drive after body repairs are made it will have to be towed (at my expense) back to a Hyundai dealer. Police reports on both incidents, GEICO claim put in also. No other inspections at this time. this happened in Greeville SC which is our summer home,
Mfg Campaign: 11524117
Recall Date: May 27, 2023
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I drive 2022 Hyundai Tucson hyrbrid limited. I have noticed a plastic cluttering noise coming from outside hood area on driver side. This noise is always there at highway speed only. Have already complained to dealership but they act like they are confused and can’t figure out where exactly noise is coming from. Like me many people have complained about this same cluttering problem which nobody has figured out where exactly it’s coming from. But the noise is loud and always there at highway speed. Only way to hide this noise is by playing loud music.
Corrective Action:
I drive 2022 Hyundai Tucson hyrbrid limited. I have noticed a plastic cluttering noise coming from outside hood area on driver side. This noise is always there at highway speed only. Have already complained to dealership but they act like they are confused and can’t figure out where exactly noise is coming from. Like me many people have complained about this same cluttering problem which nobody has figured out where exactly it’s coming from. But the noise is loud and always there at highway speed. Only way to hide this noise is by playing loud music.
Additional Notes:
I drive 2022 Hyundai Tucson hyrbrid limited. I have noticed a plastic cluttering noise coming from outside hood area on driver side. This noise is always there at highway speed only. Have already complained to dealership but they act like they are confused and can’t figure out where exactly noise is coming from. Like me many people have complained about this same cluttering problem which nobody has figured out where exactly it’s coming from. But the noise is loud and always there at highway speed. Only way to hide this noise is by playing loud music.
Mfg Campaign: 11523567
Recall Date: May 23, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I drive 2022 Hyundai Tucson hyrbrid limited. I have noticed a plastic cluttering noise coming from outside hood area on driver side. This noise is always there at highway speed only. Have already complained to dealership but they act like they are confused and can’t figure out where exactly noise is coming from. Like me many people have complained about this same cluttering problem which nobody has figured out where exactly it’s coming from. But the noise is loud and always there at highway speed. Only way to hide this noise is by playing loud music.
Corrective Action:
I drive 2022 Hyundai Tucson hyrbrid limited. I have noticed a plastic cluttering noise coming from outside hood area on driver side. This noise is always there at highway speed only. Have already complained to dealership but they act like they are confused and can’t figure out where exactly noise is coming from. Like me many people have complained about this same cluttering problem which nobody has figured out where exactly it’s coming from. But the noise is loud and always there at highway speed. Only way to hide this noise is by playing loud music.
Additional Notes:
I drive 2022 Hyundai Tucson hyrbrid limited. I have noticed a plastic cluttering noise coming from outside hood area on driver side. This noise is always there at highway speed only. Have already complained to dealership but they act like they are confused and can’t figure out where exactly noise is coming from. Like me many people have complained about this same cluttering problem which nobody has figured out where exactly it’s coming from. But the noise is loud and always there at highway speed. Only way to hide this noise is by playing loud music.
Mfg Campaign: 11523567
Recall Date: May 23, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle has had 2 instances of accelerating extremely fast unexpectedly. Once when I was backing up and lightly pressed the accelerator the car shot backwards in a fast speed. The second time I was parking and lightly pressed the accelerator as I was pulling into the parking spot the car sped super fast crashing my car into the pole and damaging my front car bumper.
Corrective Action:
The vehicle has had 2 instances of accelerating extremely fast unexpectedly. Once when I was backing up and lightly pressed the accelerator the car shot backwards in a fast speed. The second time I was parking and lightly pressed the accelerator as I was pulling into the parking spot the car sped super fast crashing my car into the pole and damaging my front car bumper.
Additional Notes:
The vehicle has had 2 instances of accelerating extremely fast unexpectedly. Once when I was backing up and lightly pressed the accelerator the car shot backwards in a fast speed. The second time I was parking and lightly pressed the accelerator as I was pulling into the parking spot the car sped super fast crashing my car into the pole and damaging my front car bumper.
Mfg Campaign: 11522736
Recall Date: May 18, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Corrective Action:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Additional Notes:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Mfg Campaign: 11521614
Recall Date: May 11, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Corrective Action:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Additional Notes:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Mfg Campaign: 11521614
Recall Date: May 11, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Corrective Action:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Additional Notes:
I bought a ‘22 Tucson Hybrid in Sept of ‘22. Upon delivery there were issues w paint & a dent on the rear qtr panel. The bigger issue however, is disconnect in communication between the EV motor, gas engine & transmission. All work is done @dealership and well maintained. History of EV over 8 months: @1000 miles noise under vehicle began. Dealership inspected, all checked out. The dealership has done all servicing as scheduled. From 1000 to 12,000 miles, the vehicle drove best if in sport mode. Sport mode utilizes the gas engine and not EV. When in EV modes, the vehicle runs high rpms or it’s sluggish. It’s never consistent. In some instances; the vehicle will actually stall for 2-3 seconds and kick back on. 1 instance was at a stop light, turning left. Mid turn, gas to the floor, the vehicle stalled for 3 seconds before responding. I was almost hit at 50 mph in the intersection as both motors failed me. The next day, 3 lights came on: An EV, check engine and Hybrid motor light came on, 3 total. My Hyundai app stated: issue communicating EV and Gas motor, EMS communication error. This cleared itself in 36 hrs but I couldn’t drive it safely for a week. I took it to the dealership, everything checked out. 3 days ago @ 17,400 miles, I received a text: Hyundai stated car unfit to drive. DTC code U062300, U111200, U02BB0:Powertrain EMS issue. The techs had it 2 days, fixed it. 3 blocks from dealer, check engine light came on again. I returned it to dealer. I’ve found 32 accounts of these codes resulting in a Hyundai buy-back, new engine, new transmission or settlements. I’m told my EV motor, gas engine and transmission won’t communicate even after software / firmware updates & mechanical changes. I don’t feel the vehicle to be roadworthy and I don’t feel safe driving it, if Hyundai has no fix. I’m told, many sales of this model @ my dealer have the same issues. Bad batch? I paid $47k (car & warr) I’m hoping for a buy back or to get into a Toyota hybrid of = value
Mfg Campaign: 11521614
Recall Date: May 11, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The trailer towing guidance in the 2022 Hyundai Tucson Hybrid owner’s manual is incorrect and would put the driver in a dangerous situation if followed. There are at least two key errors: - Page 6-68 states, “The trailer tongue should weigh a maximum of 10% of the total loaded trailer weight . . .” This is incorrect. For stability, the trailer tongue weight should be a minimum of 10% of the total loaded trailer weight. - The table on page 6-69 lists the maximum trailer weight when equipped with a braking system as 3,500 pounds. However, the table also gives that the maximum tongue weight as 220 pounds. That equates to a 6.3% tongue weight. I contacted Hyundai to ask for clarification (see attached email). They told me that “Towing capacity is based on engine power and other such concerns. Tongue weight is determined by the material strength of the hitch, anchor points, etc. and therefore the two will not necessarily coincide.” I then asked them what the tongue weight limitation was based on and they said they did not know. The owner’s manual is over 11 Mb, so I have only to two pages of concern.
Corrective Action:
The trailer towing guidance in the 2022 Hyundai Tucson Hybrid owner’s manual is incorrect and would put the driver in a dangerous situation if followed. There are at least two key errors: - Page 6-68 states, “The trailer tongue should weigh a maximum of 10% of the total loaded trailer weight . . .” This is incorrect. For stability, the trailer tongue weight should be a minimum of 10% of the total loaded trailer weight. - The table on page 6-69 lists the maximum trailer weight when equipped with a braking system as 3,500 pounds. However, the table also gives that the maximum tongue weight as 220 pounds. That equates to a 6.3% tongue weight. I contacted Hyundai to ask for clarification (see attached email). They told me that “Towing capacity is based on engine power and other such concerns. Tongue weight is determined by the material strength of the hitch, anchor points, etc. and therefore the two will not necessarily coincide.” I then asked them what the tongue weight limitation was based on and they said they did not know. The owner’s manual is over 11 Mb, so I have only to two pages of concern.
Additional Notes:
The trailer towing guidance in the 2022 Hyundai Tucson Hybrid owner’s manual is incorrect and would put the driver in a dangerous situation if followed. There are at least two key errors: - Page 6-68 states, “The trailer tongue should weigh a maximum of 10% of the total loaded trailer weight . . .” This is incorrect. For stability, the trailer tongue weight should be a minimum of 10% of the total loaded trailer weight. - The table on page 6-69 lists the maximum trailer weight when equipped with a braking system as 3,500 pounds. However, the table also gives that the maximum tongue weight as 220 pounds. That equates to a 6.3% tongue weight. I contacted Hyundai to ask for clarification (see attached email). They told me that “Towing capacity is based on engine power and other such concerns. Tongue weight is determined by the material strength of the hitch, anchor points, etc. and therefore the two will not necessarily coincide.” I then asked them what the tongue weight limitation was based on and they said they did not know. The owner’s manual is over 11 Mb, so I have only to two pages of concern.
Mfg Campaign: 11521284
Recall Date: May 10, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On at least six occasions since I took possession of this Hyundai vehicle the vehicle has been automatically slowed down accompanied by a "25 mph speed limit" sensor light coming on - and most of these instances could be dangerous because they were not in low-speed zones. This has happened in low-speed zones or near those, in particular on/near a college campus that I drive through or near, but several times this happened when I was in a 35, 45, or 55 mph zone. In fact, yesterday around 6 p.m., after starting the car a minute earlier I pulled out of a driveway onto a rural highway (55 mph) and the car slowed immediately and that warning came on and it did not go off until I shut the car off about 5 minutes later. This was nowhere near a low-speed zone, it was several miles from one. When this has happened in higher speed zones the only thing that makes sense sometimes is to try and "override" the setting by putting the accelerator to the floor, but that isn't ideal as I have discovered, because while it will eventually override the sensor it also causes the car to rocket once it does. Besides that, the car can be shut down and that seems to reset the sensor as well, but sometimes you can't just pull over and restart.
Corrective Action:
On at least six occasions since I took possession of this Hyundai vehicle the vehicle has been automatically slowed down accompanied by a "25 mph speed limit" sensor light coming on - and most of these instances could be dangerous because they were not in low-speed zones. This has happened in low-speed zones or near those, in particular on/near a college campus that I drive through or near, but several times this happened when I was in a 35, 45, or 55 mph zone. In fact, yesterday around 6 p.m., after starting the car a minute earlier I pulled out of a driveway onto a rural highway (55 mph) and the car slowed immediately and that warning came on and it did not go off until I shut the car off about 5 minutes later. This was nowhere near a low-speed zone, it was several miles from one. When this has happened in higher speed zones the only thing that makes sense sometimes is to try and "override" the setting by putting the accelerator to the floor, but that isn't ideal as I have discovered, because while it will eventually override the sensor it also causes the car to rocket once it does. Besides that, the car can be shut down and that seems to reset the sensor as well, but sometimes you can't just pull over and restart.
Additional Notes:
On at least six occasions since I took possession of this Hyundai vehicle the vehicle has been automatically slowed down accompanied by a "25 mph speed limit" sensor light coming on - and most of these instances could be dangerous because they were not in low-speed zones. This has happened in low-speed zones or near those, in particular on/near a college campus that I drive through or near, but several times this happened when I was in a 35, 45, or 55 mph zone. In fact, yesterday around 6 p.m., after starting the car a minute earlier I pulled out of a driveway onto a rural highway (55 mph) and the car slowed immediately and that warning came on and it did not go off until I shut the car off about 5 minutes later. This was nowhere near a low-speed zone, it was several miles from one. When this has happened in higher speed zones the only thing that makes sense sometimes is to try and "override" the setting by putting the accelerator to the floor, but that isn't ideal as I have discovered, because while it will eventually override the sensor it also causes the car to rocket once it does. Besides that, the car can be shut down and that seems to reset the sensor as well, but sometimes you can't just pull over and restart.
Mfg Campaign: 11519054
Recall Date: Apr 26, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.
Corrective Action:
The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.
Additional Notes:
The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.
Mfg Campaign: 11517518
Recall Date: Apr 17, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.
Corrective Action:
The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.
Additional Notes:
The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.
Mfg Campaign: 11517518
Recall Date: Apr 17, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Corrective Action:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Additional Notes:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Mfg Campaign: 11514834
Recall Date: Mar 31, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Corrective Action:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Additional Notes:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Mfg Campaign: 11514834
Recall Date: Mar 31, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Corrective Action:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Additional Notes:
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Mfg Campaign: 11514834
Recall Date: Mar 31, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Corrective Action:
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Additional Notes:
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Mfg Campaign: 11513977
Recall Date: Mar 27, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Corrective Action:
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Additional Notes:
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Mfg Campaign: 11513977
Recall Date: Mar 27, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Corrective Action:
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Additional Notes:
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Mfg Campaign: 11512347
Recall Date: Mar 17, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Corrective Action:
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Additional Notes:
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Mfg Campaign: 11512347
Recall Date: Mar 17, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
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