Complaints & Recalls
Consumer Complaints
152 ComplaintsHyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Hyundai Tucson. The contact stated while attempting to drive through a yellow light, the vehicle failed to accelerate upon the depression of the accelerator pedal without warning. The same failure occurred soon after while on a highway ramp. The contact attempted to merge onto the highway, but the vehicle failed to accelerate with the accelerator pedal depressed to the floorboard. The contact pulled off to the shoulder of the highway and restarted the vehicle; the vehicle resumed normal operation after the engine restart. The dealer was notified of the failure and an appointment was made to have the vehicle serviced. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 32,340.
Corrective Action:
The contact owns a 2022 Hyundai Tucson. The contact stated while attempting to drive through a yellow light, the vehicle failed to accelerate upon the depression of the accelerator pedal without warning. The same failure occurred soon after while on a highway ramp. The contact attempted to merge onto the highway, but the vehicle failed to accelerate with the accelerator pedal depressed to the floorboard. The contact pulled off to the shoulder of the highway and restarted the vehicle; the vehicle resumed normal operation after the engine restart. The dealer was notified of the failure and an appointment was made to have the vehicle serviced. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 32,340.
Additional Notes:
The contact owns a 2022 Hyundai Tucson. The contact stated while attempting to drive through a yellow light, the vehicle failed to accelerate upon the depression of the accelerator pedal without warning. The same failure occurred soon after while on a highway ramp. The contact attempted to merge onto the highway, but the vehicle failed to accelerate with the accelerator pedal depressed to the floorboard. The contact pulled off to the shoulder of the highway and restarted the vehicle; the vehicle resumed normal operation after the engine restart. The dealer was notified of the failure and an appointment was made to have the vehicle serviced. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 32,340.
Mfg Campaign: 11576861
Recall Date: Mar 12, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11571256
Recall Date: Feb 10, 2024
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On a clear day in December 2023 the sunroof on my 2022 Hyundai Tucson Hybrid 4d 4wd exploded. There was an incredibly loud bang while driving along Hwy [XXX] outside Wausau, Wisconsin. I had the inside of the sunshade closed. I pulled over at the next exit. It was a beautiful clear day. I drove back to town to the dealer I purchased the vehicle from. They said they had never heard of this happening. Our insurance agent told my husband she had dealt with the same issue 3 weeks earlier. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11571256
Recall Date: Feb 10, 2024
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Driving at night when it snows is unsafe. The forward collision warning sensor is covered with snow within minutes and so are the headlights. They are placed in the front bumper and covered with snow because by their design they are not flush with the bumper. They are sitting deep within the bumper which creates a trap for snow and slush. I hade to stop every few minutes to clean the headlights from snow because they were covered and I couldn’t see anything in front. It’s a design flaw.
Corrective Action:
Driving at night when it snows is unsafe. The forward collision warning sensor is covered with snow within minutes and so are the headlights. They are placed in the front bumper and covered with snow because by their design they are not flush with the bumper. They are sitting deep within the bumper which creates a trap for snow and slush. I hade to stop every few minutes to clean the headlights from snow because they were covered and I couldn’t see anything in front. It’s a design flaw.
Additional Notes:
Driving at night when it snows is unsafe. The forward collision warning sensor is covered with snow within minutes and so are the headlights. They are placed in the front bumper and covered with snow because by their design they are not flush with the bumper. They are sitting deep within the bumper which creates a trap for snow and slush. I hade to stop every few minutes to clean the headlights from snow because they were covered and I couldn’t see anything in front. It’s a design flaw.
Mfg Campaign: 11570496
Recall Date: Feb 7, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Driving at night when it snows is unsafe. The forward collision warning sensor is covered with snow within minutes and so are the headlights. They are placed in the front bumper and covered with snow because by their design they are not flush with the bumper. They are sitting deep within the bumper which creates a trap for snow and slush. I hade to stop every few minutes to clean the headlights from snow because they were covered and I couldn’t see anything in front. It’s a design flaw.
Corrective Action:
Driving at night when it snows is unsafe. The forward collision warning sensor is covered with snow within minutes and so are the headlights. They are placed in the front bumper and covered with snow because by their design they are not flush with the bumper. They are sitting deep within the bumper which creates a trap for snow and slush. I hade to stop every few minutes to clean the headlights from snow because they were covered and I couldn’t see anything in front. It’s a design flaw.
Additional Notes:
Driving at night when it snows is unsafe. The forward collision warning sensor is covered with snow within minutes and so are the headlights. They are placed in the front bumper and covered with snow because by their design they are not flush with the bumper. They are sitting deep within the bumper which creates a trap for snow and slush. I hade to stop every few minutes to clean the headlights from snow because they were covered and I couldn’t see anything in front. It’s a design flaw.
Mfg Campaign: 11570496
Recall Date: Feb 7, 2024
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving at highway speed on the interstate and first heard a loud pop that sounded like something striking the windshield. Just a few minutes later, the sunroof shattered and sent glass fragments raining down on both me and my passenger.
Corrective Action:
I was driving at highway speed on the interstate and first heard a loud pop that sounded like something striking the windshield. Just a few minutes later, the sunroof shattered and sent glass fragments raining down on both me and my passenger.
Additional Notes:
I was driving at highway speed on the interstate and first heard a loud pop that sounded like something striking the windshield. Just a few minutes later, the sunroof shattered and sent glass fragments raining down on both me and my passenger.
Mfg Campaign: 11570523
Recall Date: Feb 7, 2024
Hyundai Motor America
Defect Description:
TIRES
Potential Consequences:
Nexen Rodian GTX 235-65-R17 DOT 1UA9Y BMER 2822; 1UA9Y AACL 2822; 1UA9Y BAKL 2822; 1UA9Y I purchased a new 2022 Hyundai Tucson Hybrid Blue on October 29, 2022. I bought it right off the truck, no miles on it. Since owning this, I've completed all set maintenance, as required and recommended, including tire rotations (maintenance records attached). I just went over 24K miles, and at my 24K mile service, the Hyundai dealer told me I needed new tires. Tires that don't even last 25K miles can be very dangerous and this quality is unacceptable. Tires are available to be inspected. Safety was put at risk by having tires that deteriorated so quickly that I could have an accident without realizing I was even at risk. I've never had a need to check my tread depth at 24k miles before. Especially coming into winter, this could've caused a serious accident. Tires were inspected by dealer and routine service inspection. No warning of this prior to being told at the dealer. I contacted Nexen about a warranty and was told they don't warrant those tires for a specific mileage. They special lower quality and mileage tires are sold to the car manufactures for new vehicles. If this is the case, then car dealers need to tell buyers this upfront or someone is going to have a serious accident not knowing their tires are shot when they've barely had the car a year. I believe Nexen's tire quality should be looked into and would like to submit a claim. It was on all four tires. I have supporting documentation for tire photos, maintenance records, and correspondence on my rejected claim that I can provide.
Corrective Action:
Nexen Rodian GTX 235-65-R17 DOT 1UA9Y BMER 2822; 1UA9Y AACL 2822; 1UA9Y BAKL 2822; 1UA9Y I purchased a new 2022 Hyundai Tucson Hybrid Blue on October 29, 2022. I bought it right off the truck, no miles on it. Since owning this, I've completed all set maintenance, as required and recommended, including tire rotations (maintenance records attached). I just went over 24K miles, and at my 24K mile service, the Hyundai dealer told me I needed new tires. Tires that don't even last 25K miles can be very dangerous and this quality is unacceptable. Tires are available to be inspected. Safety was put at risk by having tires that deteriorated so quickly that I could have an accident without realizing I was even at risk. I've never had a need to check my tread depth at 24k miles before. Especially coming into winter, this could've caused a serious accident. Tires were inspected by dealer and routine service inspection. No warning of this prior to being told at the dealer. I contacted Nexen about a warranty and was told they don't warrant those tires for a specific mileage. They special lower quality and mileage tires are sold to the car manufactures for new vehicles. If this is the case, then car dealers need to tell buyers this upfront or someone is going to have a serious accident not knowing their tires are shot when they've barely had the car a year. I believe Nexen's tire quality should be looked into and would like to submit a claim. It was on all four tires. I have supporting documentation for tire photos, maintenance records, and correspondence on my rejected claim that I can provide.
Additional Notes:
Nexen Rodian GTX 235-65-R17 DOT 1UA9Y BMER 2822; 1UA9Y AACL 2822; 1UA9Y BAKL 2822; 1UA9Y I purchased a new 2022 Hyundai Tucson Hybrid Blue on October 29, 2022. I bought it right off the truck, no miles on it. Since owning this, I've completed all set maintenance, as required and recommended, including tire rotations (maintenance records attached). I just went over 24K miles, and at my 24K mile service, the Hyundai dealer told me I needed new tires. Tires that don't even last 25K miles can be very dangerous and this quality is unacceptable. Tires are available to be inspected. Safety was put at risk by having tires that deteriorated so quickly that I could have an accident without realizing I was even at risk. I've never had a need to check my tread depth at 24k miles before. Especially coming into winter, this could've caused a serious accident. Tires were inspected by dealer and routine service inspection. No warning of this prior to being told at the dealer. I contacted Nexen about a warranty and was told they don't warrant those tires for a specific mileage. They special lower quality and mileage tires are sold to the car manufactures for new vehicles. If this is the case, then car dealers need to tell buyers this upfront or someone is going to have a serious accident not knowing their tires are shot when they've barely had the car a year. I believe Nexen's tire quality should be looked into and would like to submit a claim. It was on all four tires. I have supporting documentation for tire photos, maintenance records, and correspondence on my rejected claim that I can provide.
Mfg Campaign: 11564616
Recall Date: Jan 10, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each car has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Corrective Action:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each car has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Additional Notes:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each car has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Mfg Campaign: 11562160
Recall Date: Dec 27, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On June 1, 2023 I was driving on a highway, suddenly lost the ability to accelerate, the car suddenly losing power and a warning message said to leave the road and have hybrid system checked. I pulled over, car idling, reentered highway only able to use low speed ( was 55 mph zone) to get to an exit a short distance away I had to be towed, the warning message still appearing at the dealership but no problem could be identified. This was an extremely dangerous situation, I have not had a problem like this again but remain concerned about a reoccurrence I have reached out to Hyundai about my concerns about 1) how roadside assistance was handled (response obtained) and 2) my concerns about this vehicle failure. I have reached out again this month to Hyundai, last contact they did not have the correct car or case number, have not called back since . This is case #21511789
Corrective Action:
On June 1, 2023 I was driving on a highway, suddenly lost the ability to accelerate, the car suddenly losing power and a warning message said to leave the road and have hybrid system checked. I pulled over, car idling, reentered highway only able to use low speed ( was 55 mph zone) to get to an exit a short distance away I had to be towed, the warning message still appearing at the dealership but no problem could be identified. This was an extremely dangerous situation, I have not had a problem like this again but remain concerned about a reoccurrence I have reached out to Hyundai about my concerns about 1) how roadside assistance was handled (response obtained) and 2) my concerns about this vehicle failure. I have reached out again this month to Hyundai, last contact they did not have the correct car or case number, have not called back since . This is case #21511789
Additional Notes:
On June 1, 2023 I was driving on a highway, suddenly lost the ability to accelerate, the car suddenly losing power and a warning message said to leave the road and have hybrid system checked. I pulled over, car idling, reentered highway only able to use low speed ( was 55 mph zone) to get to an exit a short distance away I had to be towed, the warning message still appearing at the dealership but no problem could be identified. This was an extremely dangerous situation, I have not had a problem like this again but remain concerned about a reoccurrence I have reached out to Hyundai about my concerns about 1) how roadside assistance was handled (response obtained) and 2) my concerns about this vehicle failure. I have reached out again this month to Hyundai, last contact they did not have the correct car or case number, have not called back since . This is case #21511789
Mfg Campaign: 11557218
Recall Date: Nov 28, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving interstate right lane cruise control set at 73 mph. Car in front of me proceeded to leave lane to the left in order to pass 18 wheeler in front of it. Noticed my car felt different at that time and looked at dashboard to see cruise control now set to 110 mph and speed almost 90 mph. Documented with photo. Disabled cruise with breaking. Shared this on Tucson forums Reddit and Hyundai Forums with confirmation that this has and is happening.
Corrective Action:
Driving interstate right lane cruise control set at 73 mph. Car in front of me proceeded to leave lane to the left in order to pass 18 wheeler in front of it. Noticed my car felt different at that time and looked at dashboard to see cruise control now set to 110 mph and speed almost 90 mph. Documented with photo. Disabled cruise with breaking. Shared this on Tucson forums Reddit and Hyundai Forums with confirmation that this has and is happening.
Additional Notes:
Driving interstate right lane cruise control set at 73 mph. Car in front of me proceeded to leave lane to the left in order to pass 18 wheeler in front of it. Noticed my car felt different at that time and looked at dashboard to see cruise control now set to 110 mph and speed almost 90 mph. Documented with photo. Disabled cruise with breaking. Shared this on Tucson forums Reddit and Hyundai Forums with confirmation that this has and is happening.
Mfg Campaign: 11555522
Recall Date: Nov 16, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driving interstate right lane cruise control set at 73 mph. Car in front of me proceeded to leave lane to the left in order to pass 18 wheeler in front of it. Noticed my car felt different at that time and looked at dashboard to see cruise control now set to 110 mph and speed almost 90 mph. Documented with photo. Disabled cruise with breaking. Shared this on Tucson forums Reddit and Hyundai Forums with confirmation that this has and is happening.
Corrective Action:
Driving interstate right lane cruise control set at 73 mph. Car in front of me proceeded to leave lane to the left in order to pass 18 wheeler in front of it. Noticed my car felt different at that time and looked at dashboard to see cruise control now set to 110 mph and speed almost 90 mph. Documented with photo. Disabled cruise with breaking. Shared this on Tucson forums Reddit and Hyundai Forums with confirmation that this has and is happening.
Additional Notes:
Driving interstate right lane cruise control set at 73 mph. Car in front of me proceeded to leave lane to the left in order to pass 18 wheeler in front of it. Noticed my car felt different at that time and looked at dashboard to see cruise control now set to 110 mph and speed almost 90 mph. Documented with photo. Disabled cruise with breaking. Shared this on Tucson forums Reddit and Hyundai Forums with confirmation that this has and is happening.
Mfg Campaign: 11555522
Recall Date: Nov 16, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was sitting in a drive thru lane with automatic hold on tap the gas to move forward and vehicle shot forward into the vehicle ahead of me doing a lot of damage
Corrective Action:
I was sitting in a drive thru lane with automatic hold on tap the gas to move forward and vehicle shot forward into the vehicle ahead of me doing a lot of damage
Additional Notes:
I was sitting in a drive thru lane with automatic hold on tap the gas to move forward and vehicle shot forward into the vehicle ahead of me doing a lot of damage
Mfg Campaign: 11553470
Recall Date: Nov 3, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Hyundai Tucson Hybrid. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 20 MPH with the RPMs falling and the vehicle almost stalling. There was no warning light illuminated. The contact stated that the vehicle failed to exceed 20 MPH. The contact pulled over to the side of the roadway, turned off the vehicle, and waited for approximately 5 minutes. The vehicle was restarted and operated normally. The vehicle was taken to the dealer however, the cause of the failure could not be determined. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,714.
Corrective Action:
The contact owns a 2022 Hyundai Tucson Hybrid. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 20 MPH with the RPMs falling and the vehicle almost stalling. There was no warning light illuminated. The contact stated that the vehicle failed to exceed 20 MPH. The contact pulled over to the side of the roadway, turned off the vehicle, and waited for approximately 5 minutes. The vehicle was restarted and operated normally. The vehicle was taken to the dealer however, the cause of the failure could not be determined. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,714.
Additional Notes:
The contact owns a 2022 Hyundai Tucson Hybrid. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 20 MPH with the RPMs falling and the vehicle almost stalling. There was no warning light illuminated. The contact stated that the vehicle failed to exceed 20 MPH. The contact pulled over to the side of the roadway, turned off the vehicle, and waited for approximately 5 minutes. The vehicle was restarted and operated normally. The vehicle was taken to the dealer however, the cause of the failure could not be determined. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,714.
Mfg Campaign: 11547983
Recall Date: Oct 3, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
1) Transmission: while driving car jerks. when I’m accelerating from a stop sign or stop light the wheels kind of feel like they’re spinning/shaking and driving over gravel when I accelerate, before it actually starts and shifts gears. Car accelerating but not moving. 2) Not safe. Almost hit other cars around and people. 3) Dealer confirmed and replacing with new transmission. 4) No warning signs
Corrective Action:
1) Transmission: while driving car jerks. when I’m accelerating from a stop sign or stop light the wheels kind of feel like they’re spinning/shaking and driving over gravel when I accelerate, before it actually starts and shifts gears. Car accelerating but not moving. 2) Not safe. Almost hit other cars around and people. 3) Dealer confirmed and replacing with new transmission. 4) No warning signs
Additional Notes:
1) Transmission: while driving car jerks. when I’m accelerating from a stop sign or stop light the wheels kind of feel like they’re spinning/shaking and driving over gravel when I accelerate, before it actually starts and shifts gears. Car accelerating but not moving. 2) Not safe. Almost hit other cars around and people. 3) Dealer confirmed and replacing with new transmission. 4) No warning signs
Mfg Campaign: 11547593
Recall Date: Oct 1, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
1) Transmission: while driving car jerks. when I’m accelerating from a stop sign or stop light the wheels kind of feel like they’re spinning/shaking and driving over gravel when I accelerate, before it actually starts and shifts gears. Car accelerating but not moving. 2) Not safe. Almost hit other cars around and people. 3) Dealer confirmed and replacing with new transmission. 4) No warning signs
Corrective Action:
1) Transmission: while driving car jerks. when I’m accelerating from a stop sign or stop light the wheels kind of feel like they’re spinning/shaking and driving over gravel when I accelerate, before it actually starts and shifts gears. Car accelerating but not moving. 2) Not safe. Almost hit other cars around and people. 3) Dealer confirmed and replacing with new transmission. 4) No warning signs
Additional Notes:
1) Transmission: while driving car jerks. when I’m accelerating from a stop sign or stop light the wheels kind of feel like they’re spinning/shaking and driving over gravel when I accelerate, before it actually starts and shifts gears. Car accelerating but not moving. 2) Not safe. Almost hit other cars around and people. 3) Dealer confirmed and replacing with new transmission. 4) No warning signs
Mfg Campaign: 11547593
Recall Date: Oct 1, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Corrective Action:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Additional Notes:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Mfg Campaign: 11542651
Recall Date: Sep 5, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Corrective Action:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Additional Notes:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Mfg Campaign: 11542651
Recall Date: Sep 5, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Corrective Action:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Additional Notes:
On 9/3/23, driver was waiting at a stop sign to turn left. When driver accelerated into the highway, there was no power and the vehicle would only go 5-10 mph. Warning lights came on to check the hybrid system with the HEV indicator light. Driver pulled over. Restarted car and engine was stuttering. Was able to drive a few miles to a safer location. Started car on 9/4/23, again it had a rough start. Driver waited until the vehicle sounded normal. The vehicle immediately lost power and could not accelerate when on the main road. Called Hyundai and they were unconcerned. We are in remote Alaska, 250 miles from a dealership. Because it happened on a holiday weekend, we have been unable to contact the service department yet. Vehicle is available to be inspected. Safety is a huge risk because the car suddenly stops propelling forward. I'm afraid we will get rear-ended because of the sudden loss of power. It is a danger to ourselves and others. I'm also concerned that we will be stranded because the car has to be stopped when this occurs. We were supposed to be enjoying a trip for a week, and now we don't trust the vehicle and will likely need to go home early and lose hotel costs. This issue will wind up killing someone because there are reports that these Hyundais are stopping in the middle of the highway. Please hold Hyundai accountable.
Mfg Campaign: 11542651
Recall Date: Sep 5, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Corrective Action:
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Additional Notes:
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Mfg Campaign: 11539110
Recall Date: Aug 17, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Corrective Action:
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Additional Notes:
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Mfg Campaign: 11539110
Recall Date: Aug 17, 2023
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