Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC292
Recall Date: Jan 18, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling all 2022 and certain 2023 Carnival vehicles. The auto-reverse feature for the power sliding doors (PSD) may not activate in all situations.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC266
Recall Date: Mar 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Carnival vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC265
Recall Date: Mar 17, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Carnival vehicles. The remote controller assembly for the passenger-side power sliding door may malfunction, preventing the passenger-side sliding door from securely latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC221
Recall Date: Nov 19, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Carnival vehicles. The plastic fuel rail tube may have been damaged.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC211
Recall Date: Apr 21, 2021
Consumer Complaints
144 ComplaintsKia America, Inc.
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
The contact owned a 2022 Kia Carnival. The contact stated that while driving at approximately 15 MPH, the passenger’s side rear window shattered. The vehicle was taken to the dealer where they informed the contact that an object had struck the window. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.
Corrective Action:
The contact owned a 2022 Kia Carnival. The contact stated that while driving at approximately 15 MPH, the passenger’s side rear window shattered. The vehicle was taken to the dealer where they informed the contact that an object had struck the window. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.
Additional Notes:
The contact owned a 2022 Kia Carnival. The contact stated that while driving at approximately 15 MPH, the passenger’s side rear window shattered. The vehicle was taken to the dealer where they informed the contact that an object had struck the window. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.
Mfg Campaign: 11433674
Recall Date: Sep 20, 2021
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
We have had 3 instances where the forward collision warning system kicked in without another car in front of our van causing the breaks to engage, then disengage within a second or two. We have noticed that if stopped at a red light with another car in front of us, if the other car has rear sensors in their bumper, it will set off our system as well and it will make the warning sounds. More recently, our cluster warning light has come on and the message "Check Rear Cross Traffic Safety System" has appeared. After shutting the car off and on multiple times, this warning has not gone away.
Corrective Action:
We have had 3 instances where the forward collision warning system kicked in without another car in front of our van causing the breaks to engage, then disengage within a second or two. We have noticed that if stopped at a red light with another car in front of us, if the other car has rear sensors in their bumper, it will set off our system as well and it will make the warning sounds. More recently, our cluster warning light has come on and the message "Check Rear Cross Traffic Safety System" has appeared. After shutting the car off and on multiple times, this warning has not gone away.
Additional Notes:
We have had 3 instances where the forward collision warning system kicked in without another car in front of our van causing the breaks to engage, then disengage within a second or two. We have noticed that if stopped at a red light with another car in front of us, if the other car has rear sensors in their bumper, it will set off our system as well and it will make the warning sounds. More recently, our cluster warning light has come on and the message "Check Rear Cross Traffic Safety System" has appeared. After shutting the car off and on multiple times, this warning has not gone away.
Mfg Campaign: 11426021
Recall Date: Jul 22, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Sliding doors seem unsafe. They take a tremendous amount of force to stop the automatic door from closing. There is no safety mechanism to prevent a child from getting stuck and/or extremely hurt due if caught in sliding doors while closing. Seems like there should be a lesser resistance necessary to cause doors to open back up if encountering an object to prevent injury.
Corrective Action:
Sliding doors seem unsafe. They take a tremendous amount of force to stop the automatic door from closing. There is no safety mechanism to prevent a child from getting stuck and/or extremely hurt due if caught in sliding doors while closing. Seems like there should be a lesser resistance necessary to cause doors to open back up if encountering an object to prevent injury.
Additional Notes:
Sliding doors seem unsafe. They take a tremendous amount of force to stop the automatic door from closing. There is no safety mechanism to prevent a child from getting stuck and/or extremely hurt due if caught in sliding doors while closing. Seems like there should be a lesser resistance necessary to cause doors to open back up if encountering an object to prevent injury.
Mfg Campaign: 11423165
Recall Date: Jul 1, 2021
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
2022 KIA CARNIVAL. THE OUTER MIDDLE SEATS IN THE 8 PASSENGER MODEL. I HAVE ACCIDENTALLY USED THE LEVER TO FOLD THE SEAT FOWARD WHEN I MEANT TO USE THE ONE THAT PULLS IT FOWARD ON THE TRACK. WHEN THE SEAT CAME FOWARD IT HIT ME IN THE HEAD SUCH FORCE I THOUGH I WAS GOING HAVE A CONCUSSION. I WAS LEFT WITH A MINOR HEADACHE AFTERWARD.THE SECOND TIME I THOUGHT IT BROKE MY NOSE. I CAN STILL FEEL IT AS I TYPE THIS. THIS IN MY OPINION WOULD CAUSE SEVER INJURY TO A SMALL CHILD OR ELDERLY PERSON IF THEY WERE TO DO THE SAME. TO ME THOSE SEATS ARE DANGEROUS IF NOT PREPARED WHEN FOLDING THE SEATS FOWARD.
Corrective Action:
2022 KIA CARNIVAL. THE OUTER MIDDLE SEATS IN THE 8 PASSENGER MODEL. I HAVE ACCIDENTALLY USED THE LEVER TO FOLD THE SEAT FOWARD WHEN I MEANT TO USE THE ONE THAT PULLS IT FOWARD ON THE TRACK. WHEN THE SEAT CAME FOWARD IT HIT ME IN THE HEAD SUCH FORCE I THOUGH I WAS GOING HAVE A CONCUSSION. I WAS LEFT WITH A MINOR HEADACHE AFTERWARD.THE SECOND TIME I THOUGHT IT BROKE MY NOSE. I CAN STILL FEEL IT AS I TYPE THIS. THIS IN MY OPINION WOULD CAUSE SEVER INJURY TO A SMALL CHILD OR ELDERLY PERSON IF THEY WERE TO DO THE SAME. TO ME THOSE SEATS ARE DANGEROUS IF NOT PREPARED WHEN FOLDING THE SEATS FOWARD.
Additional Notes:
2022 KIA CARNIVAL. THE OUTER MIDDLE SEATS IN THE 8 PASSENGER MODEL. I HAVE ACCIDENTALLY USED THE LEVER TO FOLD THE SEAT FOWARD WHEN I MEANT TO USE THE ONE THAT PULLS IT FOWARD ON THE TRACK. WHEN THE SEAT CAME FOWARD IT HIT ME IN THE HEAD SUCH FORCE I THOUGH I WAS GOING HAVE A CONCUSSION. I WAS LEFT WITH A MINOR HEADACHE AFTERWARD.THE SECOND TIME I THOUGHT IT BROKE MY NOSE. I CAN STILL FEEL IT AS I TYPE THIS. THIS IN MY OPINION WOULD CAUSE SEVER INJURY TO A SMALL CHILD OR ELDERLY PERSON IF THEY WERE TO DO THE SAME. TO ME THOSE SEATS ARE DANGEROUS IF NOT PREPARED WHEN FOLDING THE SEATS FOWARD.
Mfg Campaign: 11416351
Recall Date: May 12, 2021
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