Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC327
Recall Date: Nov 18, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC302
Recall Date: Mar 14, 2024
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2022 EV6 vehicles. A software error in the Shifter Control Unit (SCU) may disengage the parking mechanism, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC236
Recall Date: May 11, 2022
Consumer Complaints
257 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was leaving a parking space when I heard a pop in the right rear of the vehicle. I merged in to traffic and drove stop and go for about three blocks when a warnning message appeared on the dash saying that there was an electrical issue. I've been following this issue on various model specific forums so I was sure what had happened and knew that I had to get off the road quickly. I was able to find an open parking lot and immediately called for KIA roadside assistance. By the time the tow truck arrived all electrical systems were dead. It was towed to the dealer and the next day I was informed that diagnostics determined that the vehicle had a failed ICCU (Integrated Charge Control Unit). This vehicle has had the recalls that addressed this issue with software updates.
Corrective Action:
I was leaving a parking space when I heard a pop in the right rear of the vehicle. I merged in to traffic and drove stop and go for about three blocks when a warnning message appeared on the dash saying that there was an electrical issue. I've been following this issue on various model specific forums so I was sure what had happened and knew that I had to get off the road quickly. I was able to find an open parking lot and immediately called for KIA roadside assistance. By the time the tow truck arrived all electrical systems were dead. It was towed to the dealer and the next day I was informed that diagnostics determined that the vehicle had a failed ICCU (Integrated Charge Control Unit). This vehicle has had the recalls that addressed this issue with software updates.
Additional Notes:
I was leaving a parking space when I heard a pop in the right rear of the vehicle. I merged in to traffic and drove stop and go for about three blocks when a warnning message appeared on the dash saying that there was an electrical issue. I've been following this issue on various model specific forums so I was sure what had happened and knew that I had to get off the road quickly. I was able to find an open parking lot and immediately called for KIA roadside assistance. By the time the tow truck arrived all electrical systems were dead. It was towed to the dealer and the next day I was informed that diagnostics determined that the vehicle had a failed ICCU (Integrated Charge Control Unit). This vehicle has had the recalls that addressed this issue with software updates.
Mfg Campaign: 11646948
Recall Date: Mar 7, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My wife was driving my vehicle and it alerted her that she needed to pull over while driving. She managed to get out of traffic but was stranded on the side of the road while waiting for a tow truck. I completed the recall SC327 and it was performed but still had an ICCU failure. Dealer has not repaired it and is waiting on a part but they say it is on back order and has not given me a timeline for repair.
Corrective Action:
My wife was driving my vehicle and it alerted her that she needed to pull over while driving. She managed to get out of traffic but was stranded on the side of the road while waiting for a tow truck. I completed the recall SC327 and it was performed but still had an ICCU failure. Dealer has not repaired it and is waiting on a part but they say it is on back order and has not given me a timeline for repair.
Additional Notes:
My wife was driving my vehicle and it alerted her that she needed to pull over while driving. She managed to get out of traffic but was stranded on the side of the road while waiting for a tow truck. I completed the recall SC327 and it was performed but still had an ICCU failure. Dealer has not repaired it and is waiting on a part but they say it is on back order and has not given me a timeline for repair.
Mfg Campaign: 11645746
Recall Date: Mar 1, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My wife was driving my vehicle and it alerted her that she needed to pull over while driving. She managed to get out of traffic but was stranded on the side of the road while waiting for a tow truck. I completed the recall SC327 and it was performed but still had an ICCU failure. Dealer has not repaired it and is waiting on a part but they say it is on back order and has not given me a timeline for repair.
Corrective Action:
My wife was driving my vehicle and it alerted her that she needed to pull over while driving. She managed to get out of traffic but was stranded on the side of the road while waiting for a tow truck. I completed the recall SC327 and it was performed but still had an ICCU failure. Dealer has not repaired it and is waiting on a part but they say it is on back order and has not given me a timeline for repair.
Additional Notes:
My wife was driving my vehicle and it alerted her that she needed to pull over while driving. She managed to get out of traffic but was stranded on the side of the road while waiting for a tow truck. I completed the recall SC327 and it was performed but still had an ICCU failure. Dealer has not repaired it and is waiting on a part but they say it is on back order and has not given me a timeline for repair.
Mfg Campaign: 11645746
Recall Date: Mar 1, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ICCU failed for a second time in 18 months, and the car has been waiting at the dealership for the replacement ICCU to arrive for 4 weeks - as Kia says the part is backordered. The recalls (of which they are now on their third, I believe) were supposed to have addressed this issue and prevented ICCU failure. Car was backing out of the garage on the morning of January 30th when the dashboard began showing alerts - "Stop vehicle and check power supply". Had the vehicle towed to the dealership where ICCU failure was confirmed. As mentioned, this is the SECOND time the ICCU has failed in our Kia EV6 - it was replaced once before already in July of 2023. This tells me that the issue is either far more common than the reported 1% failure rate or that there's some connection between how one uses or charges the car and the likelihood of failure. Either way, Kia doesn't seem to have any idea how to solve for it. First time our ICCU failed, the part was also backordered then and it took six weeks. How they can not have these parts readily available in the midst of an ongoing recall related to said part is truly frustrating.
Corrective Action:
ICCU failed for a second time in 18 months, and the car has been waiting at the dealership for the replacement ICCU to arrive for 4 weeks - as Kia says the part is backordered. The recalls (of which they are now on their third, I believe) were supposed to have addressed this issue and prevented ICCU failure. Car was backing out of the garage on the morning of January 30th when the dashboard began showing alerts - "Stop vehicle and check power supply". Had the vehicle towed to the dealership where ICCU failure was confirmed. As mentioned, this is the SECOND time the ICCU has failed in our Kia EV6 - it was replaced once before already in July of 2023. This tells me that the issue is either far more common than the reported 1% failure rate or that there's some connection between how one uses or charges the car and the likelihood of failure. Either way, Kia doesn't seem to have any idea how to solve for it. First time our ICCU failed, the part was also backordered then and it took six weeks. How they can not have these parts readily available in the midst of an ongoing recall related to said part is truly frustrating.
Additional Notes:
ICCU failed for a second time in 18 months, and the car has been waiting at the dealership for the replacement ICCU to arrive for 4 weeks - as Kia says the part is backordered. The recalls (of which they are now on their third, I believe) were supposed to have addressed this issue and prevented ICCU failure. Car was backing out of the garage on the morning of January 30th when the dashboard began showing alerts - "Stop vehicle and check power supply". Had the vehicle towed to the dealership where ICCU failure was confirmed. As mentioned, this is the SECOND time the ICCU has failed in our Kia EV6 - it was replaced once before already in July of 2023. This tells me that the issue is either far more common than the reported 1% failure rate or that there's some connection between how one uses or charges the car and the likelihood of failure. Either way, Kia doesn't seem to have any idea how to solve for it. First time our ICCU failed, the part was also backordered then and it took six weeks. How they can not have these parts readily available in the midst of an ongoing recall related to said part is truly frustrating.
Mfg Campaign: 11645083
Recall Date: Feb 26, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644624
Recall Date: Feb 24, 2025
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644624
Recall Date: Feb 24, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I pulled into a parking space, and the car suddenly accelerated, jumped the curb, and hit the building. This is the second time this happened. It happened when I was parking in May 2022; the car suddenly accelerated and struck a fence. In all my time driving this car, I have never had an issue breaking or parking. There was an immediate surge in both cases, and I am confident that my foot was on the break. In both cases, I did not get any collision warning from the car or emergency braking. I know from experience driving this car that when the vehicle /system determined I was too close to something of danger, I would get a collision warning and an immediate breaking by the vehicle. I reported the issue to the KIA dealership for the first time and wrote a report; they said they had not heard of the problem but would note it. If there had been a person walking when this happened, I am sure serious, if not fatal injuries would be occur. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644624
Recall Date: Feb 24, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Once the car was turned on, multiple electrical system warnings appeared. My battery was charged to 82%. Once brought to the Kia dealership, I was told that my ICCU needed to be replaced. My ICCU was already replaced once in 2023, so this is the second replacement. I had brought this car into the dealership on Oct. 11, 2024, for a maintenance check up, and this included software updates.
Corrective Action:
Once the car was turned on, multiple electrical system warnings appeared. My battery was charged to 82%. Once brought to the Kia dealership, I was told that my ICCU needed to be replaced. My ICCU was already replaced once in 2023, so this is the second replacement. I had brought this car into the dealership on Oct. 11, 2024, for a maintenance check up, and this included software updates.
Additional Notes:
Once the car was turned on, multiple electrical system warnings appeared. My battery was charged to 82%. Once brought to the Kia dealership, I was told that my ICCU needed to be replaced. My ICCU was already replaced once in 2023, so this is the second replacement. I had brought this car into the dealership on Oct. 11, 2024, for a maintenance check up, and this included software updates.
Mfg Campaign: 11643971
Recall Date: Feb 20, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Corrective Action:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Additional Notes:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Mfg Campaign: 11644000
Recall Date: Feb 20, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Corrective Action:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Additional Notes:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Mfg Campaign: 11644000
Recall Date: Feb 20, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Corrective Action:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Additional Notes:
My EV6 lost power while driving on a busy street. It went into 'Turtle Mode' which allowed me to pull off onto a side road and then all power to the car went out and the car stopped on the side road. I was honked at a couple of times while trying to get off the busy street. The tow truck driver put a power pack on the car and shifted it into neutral and was able to move the car. The dealer diagnosed this as an ICCU failure. The part required is on national backorder with no delivery specified.
Mfg Campaign: 11644000
Recall Date: Feb 20, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 01/19/2025, after charging my vehicle to 100% using a Level 2 Charger, while driving, my vehicle displayed several warning notifications on the driver display, including "12 Volt Battery Low. Stop safely", "Stop vehicle and check power supply" and "Check electric vehicle system", shortly after I heard and felt a loud thump/pop. I returned home and powered the vehicle off. I and was able to drive the vehicle to the local Kia dealer the next day, less than 1 mile away. The vehicle had reduced power and multiple warnings advising to slow or stop the vehicle. On 01/20/2025, Geweke Kia advised the ICCU had failed and thet it was placed on order, with no ETA for the part.
Corrective Action:
On 01/19/2025, after charging my vehicle to 100% using a Level 2 Charger, while driving, my vehicle displayed several warning notifications on the driver display, including "12 Volt Battery Low. Stop safely", "Stop vehicle and check power supply" and "Check electric vehicle system", shortly after I heard and felt a loud thump/pop. I returned home and powered the vehicle off. I and was able to drive the vehicle to the local Kia dealer the next day, less than 1 mile away. The vehicle had reduced power and multiple warnings advising to slow or stop the vehicle. On 01/20/2025, Geweke Kia advised the ICCU had failed and thet it was placed on order, with no ETA for the part.
Additional Notes:
On 01/19/2025, after charging my vehicle to 100% using a Level 2 Charger, while driving, my vehicle displayed several warning notifications on the driver display, including "12 Volt Battery Low. Stop safely", "Stop vehicle and check power supply" and "Check electric vehicle system", shortly after I heard and felt a loud thump/pop. I returned home and powered the vehicle off. I and was able to drive the vehicle to the local Kia dealer the next day, less than 1 mile away. The vehicle had reduced power and multiple warnings advising to slow or stop the vehicle. On 01/20/2025, Geweke Kia advised the ICCU had failed and thet it was placed on order, with no ETA for the part.
Mfg Campaign: 11643774
Recall Date: Feb 19, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I took my 2022 Wind AWD EV6 into Bob Johnson Kia for the required SC327 recall service on Feb 17. I was informed that the service would not be performed because they were having too many problems with critical failures after performing the service on other cars. Specifically, they said they had 7 EV6s that died within weeks of performing the SC327 update, 4 of which were still in their back lot waiting for new ICCU assemblies. They recommended to wait until Kia sorted out the quality issues surrounding the SC327 update. This seems highly suspicious since it's a required recall service. I'm aware that Kia has a design problem with the ICCU and has mishandled service support from the beginning, but I need to understand my course of action and how you recommend I handle this situation.
Corrective Action:
I took my 2022 Wind AWD EV6 into Bob Johnson Kia for the required SC327 recall service on Feb 17. I was informed that the service would not be performed because they were having too many problems with critical failures after performing the service on other cars. Specifically, they said they had 7 EV6s that died within weeks of performing the SC327 update, 4 of which were still in their back lot waiting for new ICCU assemblies. They recommended to wait until Kia sorted out the quality issues surrounding the SC327 update. This seems highly suspicious since it's a required recall service. I'm aware that Kia has a design problem with the ICCU and has mishandled service support from the beginning, but I need to understand my course of action and how you recommend I handle this situation.
Additional Notes:
I took my 2022 Wind AWD EV6 into Bob Johnson Kia for the required SC327 recall service on Feb 17. I was informed that the service would not be performed because they were having too many problems with critical failures after performing the service on other cars. Specifically, they said they had 7 EV6s that died within weeks of performing the SC327 update, 4 of which were still in their back lot waiting for new ICCU assemblies. They recommended to wait until Kia sorted out the quality issues surrounding the SC327 update. This seems highly suspicious since it's a required recall service. I'm aware that Kia has a design problem with the ICCU and has mishandled service support from the beginning, but I need to understand my course of action and how you recommend I handle this situation.
Mfg Campaign: 11643450
Recall Date: Feb 18, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The ICCU failed, causing the battery to die which left me unable to drive the car further. The car needed to be towed to the Kia dealership, who confirmed that the ICCU had failed. A warning saying check electrical system showed on the dash when the part failed
Corrective Action:
The ICCU failed, causing the battery to die which left me unable to drive the car further. The car needed to be towed to the Kia dealership, who confirmed that the ICCU had failed. A warning saying check electrical system showed on the dash when the part failed
Additional Notes:
The ICCU failed, causing the battery to die which left me unable to drive the car further. The car needed to be towed to the Kia dealership, who confirmed that the ICCU had failed. A warning saying check electrical system showed on the dash when the part failed
Mfg Campaign: 11642822
Recall Date: Feb 14, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brought in vehicle to complete safety recall SC327 per letter that was received. When I got to the dealership, they advised me that it was completed on 1/9/2025 at the dealer that I purchased the vehicle from. This is not the case as I purchased the vehicle in Indiana but I live in Michigan, this was my first dealership visit since purchasing the car. When the technician checked the car, they found that it was not updated for SC327.
Corrective Action:
Brought in vehicle to complete safety recall SC327 per letter that was received. When I got to the dealership, they advised me that it was completed on 1/9/2025 at the dealer that I purchased the vehicle from. This is not the case as I purchased the vehicle in Indiana but I live in Michigan, this was my first dealership visit since purchasing the car. When the technician checked the car, they found that it was not updated for SC327.
Additional Notes:
Brought in vehicle to complete safety recall SC327 per letter that was received. When I got to the dealership, they advised me that it was completed on 1/9/2025 at the dealer that I purchased the vehicle from. This is not the case as I purchased the vehicle in Indiana but I live in Michigan, this was my first dealership visit since purchasing the car. When the technician checked the car, they found that it was not updated for SC327.
Mfg Campaign: 11637594
Recall Date: Jan 22, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Liftgate/Back Hatch consistently immediately automatically closes after opening, and has hit both drivers on the head before able to move out of the way. More detail: to open the back, one pushes a button, the rear hatch beeps, and then it automatically opens. During this, the user often leans inside once the opening is open enough. HOWEVER, recently when the door reaches its apex, it beeps again and immediately automatically starts closing, oftentimes hitting people on the head (thus, a safety issue, and it HURTS). Sometimes one has to re-open the door 3 or more times before it will stay open. Have contacted dealer, and the dealer literally said "the manual says sometimes it won't work when it's cold out." So it's a safety issue (since it has hurt two drivers) but Kia refuses to do anything about it.
Corrective Action:
Liftgate/Back Hatch consistently immediately automatically closes after opening, and has hit both drivers on the head before able to move out of the way. More detail: to open the back, one pushes a button, the rear hatch beeps, and then it automatically opens. During this, the user often leans inside once the opening is open enough. HOWEVER, recently when the door reaches its apex, it beeps again and immediately automatically starts closing, oftentimes hitting people on the head (thus, a safety issue, and it HURTS). Sometimes one has to re-open the door 3 or more times before it will stay open. Have contacted dealer, and the dealer literally said "the manual says sometimes it won't work when it's cold out." So it's a safety issue (since it has hurt two drivers) but Kia refuses to do anything about it.
Additional Notes:
Liftgate/Back Hatch consistently immediately automatically closes after opening, and has hit both drivers on the head before able to move out of the way. More detail: to open the back, one pushes a button, the rear hatch beeps, and then it automatically opens. During this, the user often leans inside once the opening is open enough. HOWEVER, recently when the door reaches its apex, it beeps again and immediately automatically starts closing, oftentimes hitting people on the head (thus, a safety issue, and it HURTS). Sometimes one has to re-open the door 3 or more times before it will stay open. Have contacted dealer, and the dealer literally said "the manual says sometimes it won't work when it's cold out." So it's a safety issue (since it has hurt two drivers) but Kia refuses to do anything about it.
Mfg Campaign: 11636146
Recall Date: Jan 15, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was about to drive to work and was still in the local area when suddenly a message popped up saying: "check electrical system" and "drive speed reduction", not allowing me to drive more than 10 mi/hr, but only about 30 seconds later a warning sound popped up and kept making noise. It was very dangerous for me. I had to pull over and call a tow truck via the Kia app (luckily the Kia app was still valid until 1/15/2025). At the time I reported, the car was at the dealer and there was no response from the dealer.
Corrective Action:
I was about to drive to work and was still in the local area when suddenly a message popped up saying: "check electrical system" and "drive speed reduction", not allowing me to drive more than 10 mi/hr, but only about 30 seconds later a warning sound popped up and kept making noise. It was very dangerous for me. I had to pull over and call a tow truck via the Kia app (luckily the Kia app was still valid until 1/15/2025). At the time I reported, the car was at the dealer and there was no response from the dealer.
Additional Notes:
I was about to drive to work and was still in the local area when suddenly a message popped up saying: "check electrical system" and "drive speed reduction", not allowing me to drive more than 10 mi/hr, but only about 30 seconds later a warning sound popped up and kept making noise. It was very dangerous for me. I had to pull over and call a tow truck via the Kia app (luckily the Kia app was still valid until 1/15/2025). At the time I reported, the car was at the dealer and there was no response from the dealer.
Mfg Campaign: 11635905
Recall Date: Jan 14, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is related to the NHTSA Recall Number24V867. We recently received this notice (a few weeks ago) and were planning to get it taken in. However, before we were able to do so it died with ZERO warning and simply wouldn't start. Had it towed to a dealer, who ignored that there is a recall, said the problem was the 12V battery being dead, and asked for $500 to replace the 12V battery... which was clearly damaged by the defective Kia charging system. So our complaint is two parts: i) allegedly the system would at least warn before dying (it didn't). and ii) in the process of being defective, it damaged other components and Kia is trying to not repair those claiming they're not under warranty. That is, frankly, crap.
Corrective Action:
This is related to the NHTSA Recall Number24V867. We recently received this notice (a few weeks ago) and were planning to get it taken in. However, before we were able to do so it died with ZERO warning and simply wouldn't start. Had it towed to a dealer, who ignored that there is a recall, said the problem was the 12V battery being dead, and asked for $500 to replace the 12V battery... which was clearly damaged by the defective Kia charging system. So our complaint is two parts: i) allegedly the system would at least warn before dying (it didn't). and ii) in the process of being defective, it damaged other components and Kia is trying to not repair those claiming they're not under warranty. That is, frankly, crap.
Additional Notes:
This is related to the NHTSA Recall Number24V867. We recently received this notice (a few weeks ago) and were planning to get it taken in. However, before we were able to do so it died with ZERO warning and simply wouldn't start. Had it towed to a dealer, who ignored that there is a recall, said the problem was the 12V battery being dead, and asked for $500 to replace the 12V battery... which was clearly damaged by the defective Kia charging system. So our complaint is two parts: i) allegedly the system would at least warn before dying (it didn't). and ii) in the process of being defective, it damaged other components and Kia is trying to not repair those claiming they're not under warranty. That is, frankly, crap.
Mfg Campaign: 11635978
Recall Date: Jan 14, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On [XXX] I was driving in the City of Tampa. Stopped the vehicle to make a left turn, waiting for oncoming traffic to clear. Without any warning the vehicle sped off at a high speed at crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving in the City of Tampa. Stopped the vehicle to make a left turn, waiting for oncoming traffic to clear. Without any warning the vehicle sped off at a high speed at crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving in the City of Tampa. Stopped the vehicle to make a left turn, waiting for oncoming traffic to clear. Without any warning the vehicle sped off at a high speed at crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634658
Recall Date: Jan 7, 2025
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
On [XXX] I was driving in the City of Tampa. Stopped the vehicle to make a left turn, waiting for oncoming traffic to clear. Without any warning the vehicle sped off at a high speed at crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving in the City of Tampa. Stopped the vehicle to make a left turn, waiting for oncoming traffic to clear. Without any warning the vehicle sped off at a high speed at crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving in the City of Tampa. Stopped the vehicle to make a left turn, waiting for oncoming traffic to clear. Without any warning the vehicle sped off at a high speed at crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634658
Recall Date: Jan 7, 2025
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