Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 K5 vehicles. The side curtain air bags may have been installed incorrectly, causing them not to deploy properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC263
Recall Date: Mar 7, 2023
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC214
Recall Date: Jul 8, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2021-2022 K5 vehicles equipped with 2.5L T-GDI engines. The Rack-Mounted Motor Driven Power Steering (R-MDPS) system lacks the ability to diagnose communication faults. If a communication fault occurs while driving around a curve with Lane Following Assist (LFA) engaged, the steering assist level may not adjust properly, causing a sudden increase in the steering effort required.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC213
Recall Date: Jun 14, 2021
Consumer Complaints
123 ComplaintsKia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Client called about his car. After a exhausting analysis, we noticed that the ADA system released the brakes, causing an incident. The forward collision warning did not get activated. The car should stop automatically if it detects a possible crash or when the car it’s getting out of the road and it never happened. The main problem was the airbag placed above the pedals. It’s too big and when gets deployed, can cause a fracture, mainly on the right leg of the driver.
Corrective Action:
Client called about his car. After a exhausting analysis, we noticed that the ADA system released the brakes, causing an incident. The forward collision warning did not get activated. The car should stop automatically if it detects a possible crash or when the car it’s getting out of the road and it never happened. The main problem was the airbag placed above the pedals. It’s too big and when gets deployed, can cause a fracture, mainly on the right leg of the driver.
Additional Notes:
Client called about his car. After a exhausting analysis, we noticed that the ADA system released the brakes, causing an incident. The forward collision warning did not get activated. The car should stop automatically if it detects a possible crash or when the car it’s getting out of the road and it never happened. The main problem was the airbag placed above the pedals. It’s too big and when gets deployed, can cause a fracture, mainly on the right leg of the driver.
Mfg Campaign: 11497356
Recall Date: Dec 13, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Corrective Action:
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Additional Notes:
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Mfg Campaign: 11495436
Recall Date: Nov 30, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Corrective Action:
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Additional Notes:
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Mfg Campaign: 11495436
Recall Date: Nov 30, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Glass between windshield and sunroof spontaneously shattered while parked in private driveway. There was no impact, the car had not been driven for two days, it was just parked and the glass busted. It is unknown if water will cause a problem with leaking into the cabin of the vehicle.
Corrective Action:
Glass between windshield and sunroof spontaneously shattered while parked in private driveway. There was no impact, the car had not been driven for two days, it was just parked and the glass busted. It is unknown if water will cause a problem with leaking into the cabin of the vehicle.
Additional Notes:
Glass between windshield and sunroof spontaneously shattered while parked in private driveway. There was no impact, the car had not been driven for two days, it was just parked and the glass busted. It is unknown if water will cause a problem with leaking into the cabin of the vehicle.
Mfg Campaign: 11487658
Recall Date: Oct 3, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Dead spot in headlights. Manufacturer intentionally created a dead spot just left of center so as to decrease any chance of headlights shining into oncoming traffic. The dead spot looks like an inverted triangle . These are an LED projector light which already have a very sharp cut off and should not require any further manipulation of spread or throw. The problem becomes severe when going around a left curve or bend as the headlights no longer illuminate the roadway in a safe manner as the very noticeable dead spot is now in the drivers lane.
Corrective Action:
Dead spot in headlights. Manufacturer intentionally created a dead spot just left of center so as to decrease any chance of headlights shining into oncoming traffic. The dead spot looks like an inverted triangle . These are an LED projector light which already have a very sharp cut off and should not require any further manipulation of spread or throw. The problem becomes severe when going around a left curve or bend as the headlights no longer illuminate the roadway in a safe manner as the very noticeable dead spot is now in the drivers lane.
Additional Notes:
Dead spot in headlights. Manufacturer intentionally created a dead spot just left of center so as to decrease any chance of headlights shining into oncoming traffic. The dead spot looks like an inverted triangle . These are an LED projector light which already have a very sharp cut off and should not require any further manipulation of spread or throw. The problem becomes severe when going around a left curve or bend as the headlights no longer illuminate the roadway in a safe manner as the very noticeable dead spot is now in the drivers lane.
Mfg Campaign: 11465182
Recall Date: May 18, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Corrective Action:
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Additional Notes:
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Mfg Campaign: 11464312
Recall Date: May 12, 2022
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Corrective Action:
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Additional Notes:
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Mfg Campaign: 11464312
Recall Date: May 12, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My coworker and myself we on the highway, we heard a loud boom and the door swung open. I called the dealership Freddy Kia on the gulf frwy. They said they could not do anything about it, I have to call the service department. I called told the girl what happened she put me on hold after 1hr I hung up. I called again she put me on hold again. I didn’t call back. I need this checked out what can I do? What if I had my grand child in the back and that door did the same. I have not even made a first payment on this vehicle. Can I return the vehicle I do not feel safe in it.
Corrective Action:
My coworker and myself we on the highway, we heard a loud boom and the door swung open. I called the dealership Freddy Kia on the gulf frwy. They said they could not do anything about it, I have to call the service department. I called told the girl what happened she put me on hold after 1hr I hung up. I called again she put me on hold again. I didn’t call back. I need this checked out what can I do? What if I had my grand child in the back and that door did the same. I have not even made a first payment on this vehicle. Can I return the vehicle I do not feel safe in it.
Additional Notes:
My coworker and myself we on the highway, we heard a loud boom and the door swung open. I called the dealership Freddy Kia on the gulf frwy. They said they could not do anything about it, I have to call the service department. I called told the girl what happened she put me on hold after 1hr I hung up. I called again she put me on hold again. I didn’t call back. I need this checked out what can I do? What if I had my grand child in the back and that door did the same. I have not even made a first payment on this vehicle. Can I return the vehicle I do not feel safe in it.
Mfg Campaign: 11460599
Recall Date: Apr 12, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Corrective Action:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Additional Notes:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Mfg Campaign: 11457390
Recall Date: Mar 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Corrective Action:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Additional Notes:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Mfg Campaign: 11457390
Recall Date: Mar 19, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Corrective Action:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Additional Notes:
2022 KIA K5 REMOTE CONTROL/ENTRY/START KEY FOB BATTERIES CONTINUALLY DYING EVERY 2-3 WEEKS. ONCE KEY IS DEAD, THE DRIVER IS LOCKED OUT OF VEHICLE AND CANNOT START IT. DRIVER IS GETTING STUCK ON THE SIDE OF THE ROAD CONSTANTLY, POSING A SEVERE SAFETY HAZARD. IF VEHICLE STALLS, DRIVER CANNOT RESTART THE VEHICLE SINCE KEYT FOB IS DEAD. VEHICLE COULD THEN BE STUCK ON AN ACTIVE ROADWAY WITHOUT THE ABILITY TO RESTART THE VEHICLE. KIA CANNOT FIX THE ISSUE AND HAS REFUSED TO REPLACE THE FAILING VEHICLES.
Mfg Campaign: 11457390
Recall Date: Mar 19, 2022
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Mfg Campaign: 11454925
Recall Date: Mar 2, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that while driving at 70 MPH with the driver-assist feature, activated, there was another vehicle driving slower at approximately 50 MPH was in front however the vehicle's feature did not automatically decrease in speed causing the contact to rear the vehicle. The air bags did not deploy. The contact had his daughter and her husband at the time of the incident where both sustained a concussion, fractured nose, and arm injuries. Both passengers were taken to the hospital. A police report was filed. The contact was unaware of the passengers in the other vehicle sustained any injuries. The vehicle was towed to an impound lot due to it not being drivable. The dealer and the manufacturer were not notified of the failure. The failure mileage was 5,000.
Mfg Campaign: 11454925
Recall Date: Mar 2, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Corrective Action:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Additional Notes:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Mfg Campaign: 11453002
Recall Date: Feb 19, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Corrective Action:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Additional Notes:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Mfg Campaign: 11453002
Recall Date: Feb 19, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Corrective Action:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Additional Notes:
Vehicle will brake suddenly and without notice while using the adaptive cruise control option. The system believes there is a vehicle in front of the car when none is present. This is usually attributed to a vehicle exiting or when somebody passes and does not leave enough room between vehicles. The car will slow considerably (from 75 to 50) when this occurs and trailing vehicles will have to suddenly brake as well to avoid an accident. Discussions with the dealership have not provided any useful information. The vehicle manual illustrates how to disable ACC however nothing works.
Mfg Campaign: 11453002
Recall Date: Feb 19, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I bought a 2022 Kia K5 on 06/18/2021. On 12/31/2021, the check engine light came on, it shows code P088000 in the Kia Access app. Transmission control system issue. It started to jerk slightly when shifting into reverse. The engine is working twice as hard as it should when trying to pick up speed, using gas at double the normal rate. It will not downshift unless I actually release the gas pedal so it runs at high rpm's at all times. Driving at 55-60mph, the rpm's are at 3-3.5K and it will not downshift at all. (Unless the gas pedal is released). I have called for a service appointment, and my dealership (Joe Myers Kia/Imports) in Houston,TX. And there is a 2 week service wait. I was told there was nothing they could do, they do not have loaner cars any longer. I have to wait to get the code diagnosed.
Corrective Action:
I bought a 2022 Kia K5 on 06/18/2021. On 12/31/2021, the check engine light came on, it shows code P088000 in the Kia Access app. Transmission control system issue. It started to jerk slightly when shifting into reverse. The engine is working twice as hard as it should when trying to pick up speed, using gas at double the normal rate. It will not downshift unless I actually release the gas pedal so it runs at high rpm's at all times. Driving at 55-60mph, the rpm's are at 3-3.5K and it will not downshift at all. (Unless the gas pedal is released). I have called for a service appointment, and my dealership (Joe Myers Kia/Imports) in Houston,TX. And there is a 2 week service wait. I was told there was nothing they could do, they do not have loaner cars any longer. I have to wait to get the code diagnosed.
Additional Notes:
I bought a 2022 Kia K5 on 06/18/2021. On 12/31/2021, the check engine light came on, it shows code P088000 in the Kia Access app. Transmission control system issue. It started to jerk slightly when shifting into reverse. The engine is working twice as hard as it should when trying to pick up speed, using gas at double the normal rate. It will not downshift unless I actually release the gas pedal so it runs at high rpm's at all times. Driving at 55-60mph, the rpm's are at 3-3.5K and it will not downshift at all. (Unless the gas pedal is released). I have called for a service appointment, and my dealership (Joe Myers Kia/Imports) in Houston,TX. And there is a 2 week service wait. I was told there was nothing they could do, they do not have loaner cars any longer. I have to wait to get the code diagnosed.
Mfg Campaign: 11446079
Recall Date: Jan 3, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Mfg Campaign: 11442425
Recall Date: Dec 2, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Mfg Campaign: 11442425
Recall Date: Dec 2, 2021
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that while driving 60 mph, she struck two deers that jumped into the roadway. No safety object detection was activated during the failure. The vehicle went to the left and right and stalled. The driver-side door was jammed. The air bags failed to deploy. There were no warning lights illuminated. There were no reported injuries. A police report was filed. The vehicle was towed to an independent lot. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
Mfg Campaign: 11442425
Recall Date: Dec 2, 2021
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