Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 K5 vehicles. The side curtain air bags may have been installed incorrectly, causing them not to deploy properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC263
Recall Date: Mar 7, 2023
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC214
Recall Date: Jul 8, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2021-2022 K5 vehicles equipped with 2.5L T-GDI engines. The Rack-Mounted Motor Driven Power Steering (R-MDPS) system lacks the ability to diagnose communication faults. If a communication fault occurs while driving around a curve with Lane Following Assist (LFA) engaged, the steering assist level may not adjust properly, causing a sudden increase in the steering effort required.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC213
Recall Date: Jun 14, 2021
Consumer Complaints
123 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that while operating the vehicle at night with the headlights on, the low-beam headlights projected a dark triangular non-illuminated section inside the light field causing a visibility hazard to the driver. The vehicle was taken to the local dealer who indicated that no problem was found and stated that the headlights operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that while operating the vehicle at night with the headlights on, the low-beam headlights projected a dark triangular non-illuminated section inside the light field causing a visibility hazard to the driver. The vehicle was taken to the local dealer who indicated that no problem was found and stated that the headlights operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that while operating the vehicle at night with the headlights on, the low-beam headlights projected a dark triangular non-illuminated section inside the light field causing a visibility hazard to the driver. The vehicle was taken to the local dealer who indicated that no problem was found and stated that the headlights operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.
Mfg Campaign: 11441503
Recall Date: Nov 23, 2021
Kia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Mfg Campaign: 11420327
Recall Date: Jun 9, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Corrective Action:
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Additional Notes:
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Mfg Campaign: 11420327
Recall Date: Jun 9, 2021
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