Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC143
Recall Date: Jan 6, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC139
Recall Date: Oct 3, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC131
Recall Date: Apr 21, 2016
Consumer Complaints
970 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
All four windows are not operational and ceased function within 2 months of the initial rear window failing. Three of the windows are currently propped up by door stops and the driver window is stuck all the way down. I spoke to Kia Dealership and they are familiar with the problem. It happens a lot in warm climates. They can repair all 4 windows for a cost of $2000.00 to $2400. Kia vehicles are defective and dangerous because the power window regulators fail and cause the windows to fail. There is currently a class action lawsuit against Kia for this Issue. Michael Le Beau, et al. v. Kia America Inc., Case No. [XXX] filed in California. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
All four windows are not operational and ceased function within 2 months of the initial rear window failing. Three of the windows are currently propped up by door stops and the driver window is stuck all the way down. I spoke to Kia Dealership and they are familiar with the problem. It happens a lot in warm climates. They can repair all 4 windows for a cost of $2000.00 to $2400. Kia vehicles are defective and dangerous because the power window regulators fail and cause the windows to fail. There is currently a class action lawsuit against Kia for this Issue. Michael Le Beau, et al. v. Kia America Inc., Case No. [XXX] filed in California. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
All four windows are not operational and ceased function within 2 months of the initial rear window failing. Three of the windows are currently propped up by door stops and the driver window is stuck all the way down. I spoke to Kia Dealership and they are familiar with the problem. It happens a lot in warm climates. They can repair all 4 windows for a cost of $2000.00 to $2400. Kia vehicles are defective and dangerous because the power window regulators fail and cause the windows to fail. There is currently a class action lawsuit against Kia for this Issue. Michael Le Beau, et al. v. Kia America Inc., Case No. [XXX] filed in California. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11554566
Recall Date: Nov 10, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The motor is knock and no acceleration . Burning oil to much. Get oil change but adding oil everyday.
Corrective Action:
The motor is knock and no acceleration . Burning oil to much. Get oil change but adding oil everyday.
Additional Notes:
The motor is knock and no acceleration . Burning oil to much. Get oil change but adding oil everyday.
Mfg Campaign: 11554251
Recall Date: Nov 8, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Corrective Action:
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Additional Notes:
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Mfg Campaign: 11553421
Recall Date: Nov 3, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Corrective Action:
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Additional Notes:
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Mfg Campaign: 11553421
Recall Date: Nov 3, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Corrective Action:
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Additional Notes:
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Mfg Campaign: 11553052
Recall Date: Nov 1, 2023
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Corrective Action:
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Additional Notes:
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Mfg Campaign: 11553052
Recall Date: Nov 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle started shaking violently. The contact pulled into a parking area where the vehicle stalled and failed to restart. The contact also stated that the low-oil warning light was illuminated intermittently. The contact stated that frequent oil top off was needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle started shaking violently. The contact pulled into a parking area where the vehicle stalled and failed to restart. The contact also stated that the low-oil warning light was illuminated intermittently. The contact stated that frequent oil top off was needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle started shaking violently. The contact pulled into a parking area where the vehicle stalled and failed to restart. The contact also stated that the low-oil warning light was illuminated intermittently. The contact stated that frequent oil top off was needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 80,000.
Mfg Campaign: 11553062
Recall Date: Nov 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Corrective Action:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Additional Notes:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Mfg Campaign: 11552770
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Corrective Action:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Additional Notes:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Mfg Campaign: 11552770
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Corrective Action:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Additional Notes:
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Mfg Campaign: 11552770
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Corrective Action:
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Additional Notes:
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Mfg Campaign: 11552866
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Corrective Action:
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Additional Notes:
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Mfg Campaign: 11552866
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car fails to respond to throttle. It does it randomly every one in a while. It's very dangerous. There are no check engine lights or anything. The car can run for weeks beautiful and all of a sudden you hit the gas and the car doesn't move. It can take 3-4 seconds before it responds.
Corrective Action:
The car fails to respond to throttle. It does it randomly every one in a while. It's very dangerous. There are no check engine lights or anything. The car can run for weeks beautiful and all of a sudden you hit the gas and the car doesn't move. It can take 3-4 seconds before it responds.
Additional Notes:
The car fails to respond to throttle. It does it randomly every one in a while. It's very dangerous. There are no check engine lights or anything. The car can run for weeks beautiful and all of a sudden you hit the gas and the car doesn't move. It can take 3-4 seconds before it responds.
Mfg Campaign: 11552945
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car purchased in 11/2022 with roughly 60,000 miles. I have owned the car for about 11 months. When we took the car for its first oil change there was no oil registering on the dipstick. The engine began knocking before the second oil change was due and after checking the oil I needed to aff 4.5 quarts of oil. I took the car to my mechanic was informed that there was no oil leak and that KIA engines were known for oil consumption and engine failure. He recommended I take the car to a dealership. I spoke with KIA corporate at this point and they said the car needed an oil consumption test before they would possibly help me. I scheduled an appointment at a Kia dealer for the test and when I took the car on 10/26/2023. They started it and refused to do the oil consumption test stating that the engine was ruined and it wasn't safe to drive. They quoted me nearly $10,000 to replace the engine, and stated that while other 2016 Optimas were covered under a recall for the exact same problem, my car is not covered under the recall and is not warranted therefore they will not help me. I paid over $15,000 for this car 11 months ago and it is nearly worthless, with a 10K repair it is worth 10K.
Corrective Action:
Car purchased in 11/2022 with roughly 60,000 miles. I have owned the car for about 11 months. When we took the car for its first oil change there was no oil registering on the dipstick. The engine began knocking before the second oil change was due and after checking the oil I needed to aff 4.5 quarts of oil. I took the car to my mechanic was informed that there was no oil leak and that KIA engines were known for oil consumption and engine failure. He recommended I take the car to a dealership. I spoke with KIA corporate at this point and they said the car needed an oil consumption test before they would possibly help me. I scheduled an appointment at a Kia dealer for the test and when I took the car on 10/26/2023. They started it and refused to do the oil consumption test stating that the engine was ruined and it wasn't safe to drive. They quoted me nearly $10,000 to replace the engine, and stated that while other 2016 Optimas were covered under a recall for the exact same problem, my car is not covered under the recall and is not warranted therefore they will not help me. I paid over $15,000 for this car 11 months ago and it is nearly worthless, with a 10K repair it is worth 10K.
Additional Notes:
Car purchased in 11/2022 with roughly 60,000 miles. I have owned the car for about 11 months. When we took the car for its first oil change there was no oil registering on the dipstick. The engine began knocking before the second oil change was due and after checking the oil I needed to aff 4.5 quarts of oil. I took the car to my mechanic was informed that there was no oil leak and that KIA engines were known for oil consumption and engine failure. He recommended I take the car to a dealership. I spoke with KIA corporate at this point and they said the car needed an oil consumption test before they would possibly help me. I scheduled an appointment at a Kia dealer for the test and when I took the car on 10/26/2023. They started it and refused to do the oil consumption test stating that the engine was ruined and it wasn't safe to drive. They quoted me nearly $10,000 to replace the engine, and stated that while other 2016 Optimas were covered under a recall for the exact same problem, my car is not covered under the recall and is not warranted therefore they will not help me. I paid over $15,000 for this car 11 months ago and it is nearly worthless, with a 10K repair it is worth 10K.
Mfg Campaign: 11552389
Recall Date: Oct 28, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated that after driving approximately 60 MPH for 20-30 minutes, the vehicle would start shaking abnormally. While driving approximately 40 MPH or less, the check engine warning light would become illuminated. The contact took the vehicle to the dealer who noticed that there was no oil in the engine which caused engine failure. The contact stated the vehicle had received an oil change less than 3 months prior to the failure. The contact was informed that the KSDS sensor had failed and caused the engine failure. The contact was informed that the engine and KSDS sensor needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated that after driving approximately 60 MPH for 20-30 minutes, the vehicle would start shaking abnormally. While driving approximately 40 MPH or less, the check engine warning light would become illuminated. The contact took the vehicle to the dealer who noticed that there was no oil in the engine which caused engine failure. The contact stated the vehicle had received an oil change less than 3 months prior to the failure. The contact was informed that the KSDS sensor had failed and caused the engine failure. The contact was informed that the engine and KSDS sensor needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated that after driving approximately 60 MPH for 20-30 minutes, the vehicle would start shaking abnormally. While driving approximately 40 MPH or less, the check engine warning light would become illuminated. The contact took the vehicle to the dealer who noticed that there was no oil in the engine which caused engine failure. The contact stated the vehicle had received an oil change less than 3 months prior to the failure. The contact was informed that the KSDS sensor had failed and caused the engine failure. The contact was informed that the engine and KSDS sensor needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Mfg Campaign: 11552282
Recall Date: Oct 27, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Corrective Action:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Additional Notes:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Mfg Campaign: 11551378
Recall Date: Oct 23, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Corrective Action:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Additional Notes:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Mfg Campaign: 11551378
Recall Date: Oct 23, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Corrective Action:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Additional Notes:
The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.
Mfg Campaign: 11551378
Recall Date: Oct 23, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I most recently started noticing that my oil changes were not lasting at around 46,174 miles. I found this to unusual in a car with low mileage. I had to result to buying oil from a local store. The light indicator started coming on when ever I apply the brakes. When I checked my oil, it was completely dry. So I started monitoring the oil intake, even after I had oil changes at the dealership in which I mentioned that it appears to be taking in an excessive amount of oil. What I noticed was that I was adding oil every week. I did not detect any outward appearance of a leak. In addition, I experienced on several occasion what felt like the car was having a seizure. As soon as I filled up the gas tank. The car froze up, steering wheel would not move and the car was in drive but not accelerating. I immediately shut the engine off, then restarted the car. That seem to alleviate the problem for that time. It then got really bad, that it shook and was running rough as if it was falling apart. So I drove it the dealership, explained the two problems I had, running rough and a high level of oil being used in between oil changes. I was given a diagnosis on cylinders misfiring and needing spark plugs replacement, and ignition coils. Nothing about the oil issue. I was later told that would be an additional diagnosis charge to check. I asked about engine warranty and possible complaints or recalls, and was told that my issues would not be covered under the warranty. I purchased the items they indicated needed to be addressed and took my car to someone else. That's where it was discovered, when the spark plugs were removed, that oil was sitting in each pocket or cup that holds the spark plugs. All of them were soaked in oil. Though the spark plugs have been replaced and the rough shaking of the car has subsided, the acceleration is still questionable and I'm still having to fill my car with oil weekly. I'm not due for oil change until 51,174 miles and I'm currently at 51, 098.
Corrective Action:
I most recently started noticing that my oil changes were not lasting at around 46,174 miles. I found this to unusual in a car with low mileage. I had to result to buying oil from a local store. The light indicator started coming on when ever I apply the brakes. When I checked my oil, it was completely dry. So I started monitoring the oil intake, even after I had oil changes at the dealership in which I mentioned that it appears to be taking in an excessive amount of oil. What I noticed was that I was adding oil every week. I did not detect any outward appearance of a leak. In addition, I experienced on several occasion what felt like the car was having a seizure. As soon as I filled up the gas tank. The car froze up, steering wheel would not move and the car was in drive but not accelerating. I immediately shut the engine off, then restarted the car. That seem to alleviate the problem for that time. It then got really bad, that it shook and was running rough as if it was falling apart. So I drove it the dealership, explained the two problems I had, running rough and a high level of oil being used in between oil changes. I was given a diagnosis on cylinders misfiring and needing spark plugs replacement, and ignition coils. Nothing about the oil issue. I was later told that would be an additional diagnosis charge to check. I asked about engine warranty and possible complaints or recalls, and was told that my issues would not be covered under the warranty. I purchased the items they indicated needed to be addressed and took my car to someone else. That's where it was discovered, when the spark plugs were removed, that oil was sitting in each pocket or cup that holds the spark plugs. All of them were soaked in oil. Though the spark plugs have been replaced and the rough shaking of the car has subsided, the acceleration is still questionable and I'm still having to fill my car with oil weekly. I'm not due for oil change until 51,174 miles and I'm currently at 51, 098.
Additional Notes:
I most recently started noticing that my oil changes were not lasting at around 46,174 miles. I found this to unusual in a car with low mileage. I had to result to buying oil from a local store. The light indicator started coming on when ever I apply the brakes. When I checked my oil, it was completely dry. So I started monitoring the oil intake, even after I had oil changes at the dealership in which I mentioned that it appears to be taking in an excessive amount of oil. What I noticed was that I was adding oil every week. I did not detect any outward appearance of a leak. In addition, I experienced on several occasion what felt like the car was having a seizure. As soon as I filled up the gas tank. The car froze up, steering wheel would not move and the car was in drive but not accelerating. I immediately shut the engine off, then restarted the car. That seem to alleviate the problem for that time. It then got really bad, that it shook and was running rough as if it was falling apart. So I drove it the dealership, explained the two problems I had, running rough and a high level of oil being used in between oil changes. I was given a diagnosis on cylinders misfiring and needing spark plugs replacement, and ignition coils. Nothing about the oil issue. I was later told that would be an additional diagnosis charge to check. I asked about engine warranty and possible complaints or recalls, and was told that my issues would not be covered under the warranty. I purchased the items they indicated needed to be addressed and took my car to someone else. That's where it was discovered, when the spark plugs were removed, that oil was sitting in each pocket or cup that holds the spark plugs. All of them were soaked in oil. Though the spark plugs have been replaced and the rough shaking of the car has subsided, the acceleration is still questionable and I'm still having to fill my car with oil weekly. I'm not due for oil change until 51,174 miles and I'm currently at 51, 098.
Mfg Campaign: 11551191
Recall Date: Oct 21, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I most recently started noticing that my oil changes were not lasting at around 46,174 miles. I found this to unusual in a car with low mileage. I had to result to buying oil from a local store. The light indicator started coming on when ever I apply the brakes. When I checked my oil, it was completely dry. So I started monitoring the oil intake, even after I had oil changes at the dealership in which I mentioned that it appears to be taking in an excessive amount of oil. What I noticed was that I was adding oil every week. I did not detect any outward appearance of a leak. In addition, I experienced on several occasion what felt like the car was having a seizure. As soon as I filled up the gas tank. The car froze up, steering wheel would not move and the car was in drive but not accelerating. I immediately shut the engine off, then restarted the car. That seem to alleviate the problem for that time. It then got really bad, that it shook and was running rough as if it was falling apart. So I drove it the dealership, explained the two problems I had, running rough and a high level of oil being used in between oil changes. I was given a diagnosis on cylinders misfiring and needing spark plugs replacement, and ignition coils. Nothing about the oil issue. I was later told that would be an additional diagnosis charge to check. I asked about engine warranty and possible complaints or recalls, and was told that my issues would not be covered under the warranty. I purchased the items they indicated needed to be addressed and took my car to someone else. That's where it was discovered, when the spark plugs were removed, that oil was sitting in each pocket or cup that holds the spark plugs. All of them were soaked in oil. Though the spark plugs have been replaced and the rough shaking of the car has subsided, the acceleration is still questionable and I'm still having to fill my car with oil weekly. I'm not due for oil change until 51,174 miles and I'm currently at 51, 098.
Corrective Action:
I most recently started noticing that my oil changes were not lasting at around 46,174 miles. I found this to unusual in a car with low mileage. I had to result to buying oil from a local store. The light indicator started coming on when ever I apply the brakes. When I checked my oil, it was completely dry. So I started monitoring the oil intake, even after I had oil changes at the dealership in which I mentioned that it appears to be taking in an excessive amount of oil. What I noticed was that I was adding oil every week. I did not detect any outward appearance of a leak. In addition, I experienced on several occasion what felt like the car was having a seizure. As soon as I filled up the gas tank. The car froze up, steering wheel would not move and the car was in drive but not accelerating. I immediately shut the engine off, then restarted the car. That seem to alleviate the problem for that time. It then got really bad, that it shook and was running rough as if it was falling apart. So I drove it the dealership, explained the two problems I had, running rough and a high level of oil being used in between oil changes. I was given a diagnosis on cylinders misfiring and needing spark plugs replacement, and ignition coils. Nothing about the oil issue. I was later told that would be an additional diagnosis charge to check. I asked about engine warranty and possible complaints or recalls, and was told that my issues would not be covered under the warranty. I purchased the items they indicated needed to be addressed and took my car to someone else. That's where it was discovered, when the spark plugs were removed, that oil was sitting in each pocket or cup that holds the spark plugs. All of them were soaked in oil. Though the spark plugs have been replaced and the rough shaking of the car has subsided, the acceleration is still questionable and I'm still having to fill my car with oil weekly. I'm not due for oil change until 51,174 miles and I'm currently at 51, 098.
Additional Notes:
I most recently started noticing that my oil changes were not lasting at around 46,174 miles. I found this to unusual in a car with low mileage. I had to result to buying oil from a local store. The light indicator started coming on when ever I apply the brakes. When I checked my oil, it was completely dry. So I started monitoring the oil intake, even after I had oil changes at the dealership in which I mentioned that it appears to be taking in an excessive amount of oil. What I noticed was that I was adding oil every week. I did not detect any outward appearance of a leak. In addition, I experienced on several occasion what felt like the car was having a seizure. As soon as I filled up the gas tank. The car froze up, steering wheel would not move and the car was in drive but not accelerating. I immediately shut the engine off, then restarted the car. That seem to alleviate the problem for that time. It then got really bad, that it shook and was running rough as if it was falling apart. So I drove it the dealership, explained the two problems I had, running rough and a high level of oil being used in between oil changes. I was given a diagnosis on cylinders misfiring and needing spark plugs replacement, and ignition coils. Nothing about the oil issue. I was later told that would be an additional diagnosis charge to check. I asked about engine warranty and possible complaints or recalls, and was told that my issues would not be covered under the warranty. I purchased the items they indicated needed to be addressed and took my car to someone else. That's where it was discovered, when the spark plugs were removed, that oil was sitting in each pocket or cup that holds the spark plugs. All of them were soaked in oil. Though the spark plugs have been replaced and the rough shaking of the car has subsided, the acceleration is still questionable and I'm still having to fill my car with oil weekly. I'm not due for oil change until 51,174 miles and I'm currently at 51, 098.
Mfg Campaign: 11551191
Recall Date: Oct 21, 2023
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Valencia, CA • 36 yrs
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