KIA OPTIMA 2016

Complete listing of complaints and recalls for this vehicle

970
Complaints
9
Recalls

Complaints & Recalls

970 Complaints 9 Recalls

Official Safety Recalls - Important!

9 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Kia America, Inc.
NHTSA Campaign: 23V594000 SAFETY RECALL
319.4K Vehicles Affected
Recall Date: Aug 24, 2023
Safety Issue:

Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."

Potential Risk:
A person inside the trunk compartment may become trapped, increasing their risk of injury.
FREE Recall Solution:
Dealers will replace the trunk latch base subassembly, free of charge. Owner notification letters were mailed October 19, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC278.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC278
Notice Date: Oct 19, 2023
Recall Date: Aug 24, 2023
Kia Motors America
NHTSA Campaign: 18V907000 SAFETY RECALL
71.7K Vehicles Affected
Recall Date: Dec 19, 2018
Safety Issue:

Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.

Potential Risk:
A fuel leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC172
Notice Date: Jan 17, 2019
Recall Date: Dec 19, 2018
Kia Motors America
NHTSA Campaign: 17V007000 SAFETY RECALL
1 Vehicles Affected
Recall Date: Jan 6, 2017
Safety Issue:

Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.

Potential Risk:
In the event of a crash, an air bag that does not inflate fully increases the risk of injury.
FREE Recall Solution:
The affected vehicle was remedied on January 10, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC143.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC143
Notice Date: Jan 10, 2017
Recall Date: Jan 6, 2017
Kia Motors America
NHTSA Campaign: 16V705000 SAFETY RECALL
12.2K Vehicles Affected
Recall Date: Oct 3, 2016
Safety Issue:

Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.

Potential Risk:
If the driveshaft cracks and separates from the vehicle, it will not be able to move forward. Additionally, if the parking brake is not applied upon exiting the vehicle, the vehicle may roll. Either scenario can increase the risk of a crash.
FREE Recall Solution:
Kia will notify owners, and dealers will replace the front axle driveshaft, free of charge. The recall began November 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC139.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC139
Notice Date: Nov 30, 2016
Recall Date: Oct 3, 2016
Kia Motors America
NHTSA Campaign: 16V231000 SAFETY RECALL
17 Vehicles Affected
Recall Date: Apr 21, 2016
Safety Issue:

Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.

Potential Risk:
If the second stage air bag does not deploy it increases the risk of injury or death.
FREE Recall Solution:
Kia will notify owners, and dealers will replace the driver's frontal air bag module, free of charge. The recall began on May 6, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC131.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC131
Notice Date: May 6, 2016
Recall Date: Apr 21, 2016

Consumer Complaints

970 Complaints
Kia America, Inc.
Campaign: 11538731 Other
Aug 15, 2023
Defect Description:

VISIBILITY:GLASS, SIDE/REAR

Potential Consequences:

My complaint is regarding the rear windshield, which came with the vehicle when I purchased it new in 2016 from a Kia dealership (Santa Fe Kia, Santa Fe, New Mexico). The Optima has never been in an accident. Over the last several years, the rear windshield has become increasingly blurry making it difficult to see traffic behind me. This situation is worse particularly at night. The blurriness is both from the outside looking in and inside looking out. I have called several Kia dealers and they claim that they are not aware of the problem, and have told me that the windshield is not warranted.

Corrective Action:

My complaint is regarding the rear windshield, which came with the vehicle when I purchased it new in 2016 from a Kia dealership (Santa Fe Kia, Santa Fe, New Mexico). The Optima has never been in an accident. Over the last several years, the rear windshield has become increasingly blurry making it difficult to see traffic behind me. This situation is worse particularly at night. The blurriness is both from the outside looking in and inside looking out. I have called several Kia dealers and they claim that they are not aware of the problem, and have told me that the windshield is not warranted.

Additional Notes:

My complaint is regarding the rear windshield, which came with the vehicle when I purchased it new in 2016 from a Kia dealership (Santa Fe Kia, Santa Fe, New Mexico). The Optima has never been in an accident. Over the last several years, the rear windshield has become increasingly blurry making it difficult to see traffic behind me. This situation is worse particularly at night. The blurriness is both from the outside looking in and inside looking out. I have called several Kia dealers and they claim that they are not aware of the problem, and have told me that the windshield is not warranted.

Manufacturer: KIA
Mfg Campaign: 11538731
Notice Date: Aug 15, 2023
Recall Date: Aug 15, 2023
Kia America, Inc.
Campaign: 11538774 Other
1 Vehicles Affected
Aug 15, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Corrective Action:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Additional Notes:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Manufacturer: KIA
Mfg Campaign: 11538774
Notice Date: Aug 15, 2023
Recall Date: Aug 15, 2023
Kia America, Inc.
Campaign: 11538774 Other
1 Vehicles Affected
Aug 15, 2023
Defect Description:

ENGINE

Potential Consequences:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Corrective Action:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Additional Notes:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Manufacturer: KIA
Mfg Campaign: 11538774
Notice Date: Aug 15, 2023
Recall Date: Aug 15, 2023
Kia America, Inc.
Campaign: 11538774 Other
1 Vehicles Affected
Aug 15, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Corrective Action:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Additional Notes:

5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.

Manufacturer: KIA
Mfg Campaign: 11538774
Notice Date: Aug 15, 2023
Recall Date: Aug 15, 2023
Kia America, Inc.
Campaign: 11538029 Other
Aug 11, 2023
Defect Description:

ENGINE

Potential Consequences:

Car has been consuming too much oil and burning spark plugs all the time since car was at 80k miles. Car was covered under a bumper to bumper 100k mile warranty. Now at 136k, dealership is now doing oil consumption test, but even if we fail this test, new engine will not be installed. Dealership is saying they “got in trouble” for replacing too many engines and now an inspector has to come out to inspect the engine, which is only once every 2 weeks. Kia will not pay for rental car and car has to stay on lot until inspected, and will only pay for rental car after inspector looks at car. We were also told that unless the car throws a knock sensor code, throws a rod, or locks up, engine will not be replaced and we will have to pay for all repairs. We are the sole owners of the car, and all updates/recalls have been done at dealership. Dealership even told us to “run the car with no oil, let the engine lock up, and then replace the oil before bringing it to dealership” and that doing this will ensure a replacement engine. We also have the lifetime warranty on the engine, but Kia will not honor it unless we throw a knock code, throw a piston/rod, or engine locks up. This is a HUGE safety hazard not only for us driving, but for others on the road as well. We add no less than 2 quarts of oil per week and change at least one spark plug a month.

Corrective Action:

Car has been consuming too much oil and burning spark plugs all the time since car was at 80k miles. Car was covered under a bumper to bumper 100k mile warranty. Now at 136k, dealership is now doing oil consumption test, but even if we fail this test, new engine will not be installed. Dealership is saying they “got in trouble” for replacing too many engines and now an inspector has to come out to inspect the engine, which is only once every 2 weeks. Kia will not pay for rental car and car has to stay on lot until inspected, and will only pay for rental car after inspector looks at car. We were also told that unless the car throws a knock sensor code, throws a rod, or locks up, engine will not be replaced and we will have to pay for all repairs. We are the sole owners of the car, and all updates/recalls have been done at dealership. Dealership even told us to “run the car with no oil, let the engine lock up, and then replace the oil before bringing it to dealership” and that doing this will ensure a replacement engine. We also have the lifetime warranty on the engine, but Kia will not honor it unless we throw a knock code, throw a piston/rod, or engine locks up. This is a HUGE safety hazard not only for us driving, but for others on the road as well. We add no less than 2 quarts of oil per week and change at least one spark plug a month.

Additional Notes:

Car has been consuming too much oil and burning spark plugs all the time since car was at 80k miles. Car was covered under a bumper to bumper 100k mile warranty. Now at 136k, dealership is now doing oil consumption test, but even if we fail this test, new engine will not be installed. Dealership is saying they “got in trouble” for replacing too many engines and now an inspector has to come out to inspect the engine, which is only once every 2 weeks. Kia will not pay for rental car and car has to stay on lot until inspected, and will only pay for rental car after inspector looks at car. We were also told that unless the car throws a knock sensor code, throws a rod, or locks up, engine will not be replaced and we will have to pay for all repairs. We are the sole owners of the car, and all updates/recalls have been done at dealership. Dealership even told us to “run the car with no oil, let the engine lock up, and then replace the oil before bringing it to dealership” and that doing this will ensure a replacement engine. We also have the lifetime warranty on the engine, but Kia will not honor it unless we throw a knock code, throw a piston/rod, or engine locks up. This is a HUGE safety hazard not only for us driving, but for others on the road as well. We add no less than 2 quarts of oil per week and change at least one spark plug a month.

Manufacturer: KIA
Mfg Campaign: 11538029
Notice Date: Aug 11, 2023
Recall Date: Aug 11, 2023
Kia America, Inc.
Campaign: 11537440 Other
Aug 9, 2023
Defect Description:

ENGINE AND ENGINE COOLING

Potential Consequences:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 45 MPH the vehicle lost motive power and decelerated to 5 MPH. The contact depressed the accelerator and the vehicle started to vibrate but failed to respond as needed. The contact was able to drive the vehicle to her residence at 5 MPH. The contact stated that the failure reoccurred several times and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The dealer replaced the spark plugs and the battery. The vehicle was repaired; however, the dealer informed the contact that any repairs related to the recall would only be performed if the engine failed. The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.

Corrective Action:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 45 MPH the vehicle lost motive power and decelerated to 5 MPH. The contact depressed the accelerator and the vehicle started to vibrate but failed to respond as needed. The contact was able to drive the vehicle to her residence at 5 MPH. The contact stated that the failure reoccurred several times and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The dealer replaced the spark plugs and the battery. The vehicle was repaired; however, the dealer informed the contact that any repairs related to the recall would only be performed if the engine failed. The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.

Additional Notes:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 45 MPH the vehicle lost motive power and decelerated to 5 MPH. The contact depressed the accelerator and the vehicle started to vibrate but failed to respond as needed. The contact was able to drive the vehicle to her residence at 5 MPH. The contact stated that the failure reoccurred several times and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The dealer replaced the spark plugs and the battery. The vehicle was repaired; however, the dealer informed the contact that any repairs related to the recall would only be performed if the engine failed. The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.

Manufacturer: KIA
Mfg Campaign: 11537440
Notice Date: Aug 9, 2023
Recall Date: Aug 9, 2023
Kia America, Inc.
Campaign: 11537307 Other
Aug 8, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Headlights will randomly turn off when driving. I then have to quickly turn the headlight switch from auto to off to on to get them to come back on. There are numerous complaints online regarding this very same problem with Kia Optimas and other Kia vehicles. This is extremely dangerous.

Corrective Action:

Headlights will randomly turn off when driving. I then have to quickly turn the headlight switch from auto to off to on to get them to come back on. There are numerous complaints online regarding this very same problem with Kia Optimas and other Kia vehicles. This is extremely dangerous.

Additional Notes:

Headlights will randomly turn off when driving. I then have to quickly turn the headlight switch from auto to off to on to get them to come back on. There are numerous complaints online regarding this very same problem with Kia Optimas and other Kia vehicles. This is extremely dangerous.

Manufacturer: KIA
Mfg Campaign: 11537307
Notice Date: Aug 8, 2023
Recall Date: Aug 8, 2023
Kia America, Inc.
Campaign: 11536979 Other
Aug 7, 2023
Defect Description:

ENGINE AND ENGINE COOLING

Potential Consequences:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing. The contact stated that smoke was coming from underneath the hood and an abnormal knocking sound was coming from the engine compartment. The contact stated that he pulled over, stopped, and had the vehicle towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact had previously had a software upgrade for the knock sensor performed; however, the dealer stated that the engine had already suffered engine block damage and the vehicle did not qualify for an engine replacement. The manufacturer had been informed of the failure. The failure mileage was 138,769.

Corrective Action:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing. The contact stated that smoke was coming from underneath the hood and an abnormal knocking sound was coming from the engine compartment. The contact stated that he pulled over, stopped, and had the vehicle towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact had previously had a software upgrade for the knock sensor performed; however, the dealer stated that the engine had already suffered engine block damage and the vehicle did not qualify for an engine replacement. The manufacturer had been informed of the failure. The failure mileage was 138,769.

Additional Notes:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing. The contact stated that smoke was coming from underneath the hood and an abnormal knocking sound was coming from the engine compartment. The contact stated that he pulled over, stopped, and had the vehicle towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact had previously had a software upgrade for the knock sensor performed; however, the dealer stated that the engine had already suffered engine block damage and the vehicle did not qualify for an engine replacement. The manufacturer had been informed of the failure. The failure mileage was 138,769.

Manufacturer: KIA
Mfg Campaign: 11536979
Notice Date: Aug 7, 2023
Recall Date: Aug 7, 2023
Kia America, Inc.
Campaign: 11536979 Other
Aug 7, 2023
Defect Description:

ENGINE

Potential Consequences:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing. The contact stated that smoke was coming from underneath the hood and an abnormal knocking sound was coming from the engine compartment. The contact stated that he pulled over, stopped, and had the vehicle towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact had previously had a software upgrade for the knock sensor performed; however, the dealer stated that the engine had already suffered engine block damage and the vehicle did not qualify for an engine replacement. The manufacturer had been informed of the failure. The failure mileage was 138,769.

Corrective Action:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing. The contact stated that smoke was coming from underneath the hood and an abnormal knocking sound was coming from the engine compartment. The contact stated that he pulled over, stopped, and had the vehicle towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact had previously had a software upgrade for the knock sensor performed; however, the dealer stated that the engine had already suffered engine block damage and the vehicle did not qualify for an engine replacement. The manufacturer had been informed of the failure. The failure mileage was 138,769.

Additional Notes:

The contact owns a 2016 Kia Optima. The contact stated while driving approximately 55 MPH, the check engine warning light started flashing. The contact stated that smoke was coming from underneath the hood and an abnormal knocking sound was coming from the engine compartment. The contact stated that he pulled over, stopped, and had the vehicle towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact had previously had a software upgrade for the knock sensor performed; however, the dealer stated that the engine had already suffered engine block damage and the vehicle did not qualify for an engine replacement. The manufacturer had been informed of the failure. The failure mileage was 138,769.

Manufacturer: KIA
Mfg Campaign: 11536979
Notice Date: Aug 7, 2023
Recall Date: Aug 7, 2023
Kia America, Inc.
Campaign: 11537034 Other
Aug 7, 2023
Defect Description:

ENGINE

Potential Consequences:

Excessive oil consumption, 1.5 quarts or more per ever 1,000 miles.

Corrective Action:

Excessive oil consumption, 1.5 quarts or more per ever 1,000 miles.

Additional Notes:

Excessive oil consumption, 1.5 quarts or more per ever 1,000 miles.

Manufacturer: KIA
Mfg Campaign: 11537034
Notice Date: Aug 7, 2023
Recall Date: Aug 7, 2023
Kia America, Inc.
Campaign: 11536627 Other
Aug 5, 2023
Defect Description:

AIR BAGS

Potential Consequences:

A straight line crack about 4 inches long appeared suddenly on my dash. The crack is directly over the dash mounted airbag. The car has been parked in my garage since I bought it new in 2016. In addition, my work location has an employee garage so it is hardly parked out in direct sun. It is in mint condition. I took the vehicle to the local KIA dealer and they said it was not covered by the warranty. My concern is that the crack may impede the deployment of the airbag in a critical situation. I feel it should be investigated because there are a lot of exact same complains on the internet concerning a crack at the same location.

Corrective Action:

A straight line crack about 4 inches long appeared suddenly on my dash. The crack is directly over the dash mounted airbag. The car has been parked in my garage since I bought it new in 2016. In addition, my work location has an employee garage so it is hardly parked out in direct sun. It is in mint condition. I took the vehicle to the local KIA dealer and they said it was not covered by the warranty. My concern is that the crack may impede the deployment of the airbag in a critical situation. I feel it should be investigated because there are a lot of exact same complains on the internet concerning a crack at the same location.

Additional Notes:

A straight line crack about 4 inches long appeared suddenly on my dash. The crack is directly over the dash mounted airbag. The car has been parked in my garage since I bought it new in 2016. In addition, my work location has an employee garage so it is hardly parked out in direct sun. It is in mint condition. I took the vehicle to the local KIA dealer and they said it was not covered by the warranty. My concern is that the crack may impede the deployment of the airbag in a critical situation. I feel it should be investigated because there are a lot of exact same complains on the internet concerning a crack at the same location.

Manufacturer: KIA
Mfg Campaign: 11536627
Notice Date: Aug 5, 2023
Recall Date: Aug 5, 2023
Kia America, Inc.
Campaign: 11535631 Other
Jul 31, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Window regulator replacement

Corrective Action:

Window regulator replacement

Additional Notes:

Window regulator replacement

Manufacturer: KIA
Mfg Campaign: 11535631
Notice Date: Jul 31, 2023
Recall Date: Jul 31, 2023
Kia America, Inc.
Campaign: 11535276 Other
Jul 29, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

The headlights failed and yes it can be inspected . The headlights while my 16 year old daughter was driving at night. She could not see the road there were no streetlights. She had to hit her brakes turn the car off and restart and the lights came back on . This put her life in danger I cannot believe there are no recalls . We have called numerous mechanics to fix and they have not heard of the problem. I do not trust Kia to fix this . She could have died . Before this happened the dash showed the lights changing themselves from auto to on to off . This also happened to me while driving at night . We now do not drive this car at night out of fear .

Corrective Action:

The headlights failed and yes it can be inspected . The headlights while my 16 year old daughter was driving at night. She could not see the road there were no streetlights. She had to hit her brakes turn the car off and restart and the lights came back on . This put her life in danger I cannot believe there are no recalls . We have called numerous mechanics to fix and they have not heard of the problem. I do not trust Kia to fix this . She could have died . Before this happened the dash showed the lights changing themselves from auto to on to off . This also happened to me while driving at night . We now do not drive this car at night out of fear .

Additional Notes:

The headlights failed and yes it can be inspected . The headlights while my 16 year old daughter was driving at night. She could not see the road there were no streetlights. She had to hit her brakes turn the car off and restart and the lights came back on . This put her life in danger I cannot believe there are no recalls . We have called numerous mechanics to fix and they have not heard of the problem. I do not trust Kia to fix this . She could have died . Before this happened the dash showed the lights changing themselves from auto to on to off . This also happened to me while driving at night . We now do not drive this car at night out of fear .

Manufacturer: KIA
Mfg Campaign: 11535276
Notice Date: Jul 29, 2023
Recall Date: Jul 29, 2023
Kia America, Inc.
Campaign: 11534154 Other
Jul 24, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I was driving and the car’s electrical completely cut out and locked my steering wheel up and ran us off the road and we hit a big rock on the driver side and then the power kicked back on and the steering yanked super hard to the right about 4 times and caught a fallen tree on the right side then completely died with me and my young kids . Took it to Kia to be serviced and got it back and it started to do it again

Corrective Action:

I was driving and the car’s electrical completely cut out and locked my steering wheel up and ran us off the road and we hit a big rock on the driver side and then the power kicked back on and the steering yanked super hard to the right about 4 times and caught a fallen tree on the right side then completely died with me and my young kids . Took it to Kia to be serviced and got it back and it started to do it again

Additional Notes:

I was driving and the car’s electrical completely cut out and locked my steering wheel up and ran us off the road and we hit a big rock on the driver side and then the power kicked back on and the steering yanked super hard to the right about 4 times and caught a fallen tree on the right side then completely died with me and my young kids . Took it to Kia to be serviced and got it back and it started to do it again

Manufacturer: KIA
Mfg Campaign: 11534154
Notice Date: Jul 24, 2023
Recall Date: Jul 24, 2023
Kia America, Inc.
Campaign: 11534154 Other
Jul 24, 2023
Defect Description:

STEERING

Potential Consequences:

I was driving and the car’s electrical completely cut out and locked my steering wheel up and ran us off the road and we hit a big rock on the driver side and then the power kicked back on and the steering yanked super hard to the right about 4 times and caught a fallen tree on the right side then completely died with me and my young kids . Took it to Kia to be serviced and got it back and it started to do it again

Corrective Action:

I was driving and the car’s electrical completely cut out and locked my steering wheel up and ran us off the road and we hit a big rock on the driver side and then the power kicked back on and the steering yanked super hard to the right about 4 times and caught a fallen tree on the right side then completely died with me and my young kids . Took it to Kia to be serviced and got it back and it started to do it again

Additional Notes:

I was driving and the car’s electrical completely cut out and locked my steering wheel up and ran us off the road and we hit a big rock on the driver side and then the power kicked back on and the steering yanked super hard to the right about 4 times and caught a fallen tree on the right side then completely died with me and my young kids . Took it to Kia to be serviced and got it back and it started to do it again

Manufacturer: KIA
Mfg Campaign: 11534154
Notice Date: Jul 24, 2023
Recall Date: Jul 24, 2023
Kia America, Inc.
Campaign: 11533497 Other
Jul 20, 2023
Defect Description:

ENGINE

Potential Consequences:

2016 Kia Optima engine failed on freeway, ECU triggered limp mode had to get towed into dealer. Now dealer verifies engine failure issues but insists on having us drive it 1000 miles then come in to have engine oil consumption measured and do the same again for a total of 3000 miles before they honor engine replacement. Or engine completely fails within the 3000 miles. Car already shows heavy oil consumption, very dirty oil before mileage due to be changed, loss of MPG at least 5 miles per gallon after ECU upgraded. Car is sluggish and hesitates on acceleration, engine knocking noise. Bearing clearance test passes at this time. I feel I am driving a ticking time bomb getting ready to leave me somewhere stranded.

Corrective Action:

2016 Kia Optima engine failed on freeway, ECU triggered limp mode had to get towed into dealer. Now dealer verifies engine failure issues but insists on having us drive it 1000 miles then come in to have engine oil consumption measured and do the same again for a total of 3000 miles before they honor engine replacement. Or engine completely fails within the 3000 miles. Car already shows heavy oil consumption, very dirty oil before mileage due to be changed, loss of MPG at least 5 miles per gallon after ECU upgraded. Car is sluggish and hesitates on acceleration, engine knocking noise. Bearing clearance test passes at this time. I feel I am driving a ticking time bomb getting ready to leave me somewhere stranded.

Additional Notes:

2016 Kia Optima engine failed on freeway, ECU triggered limp mode had to get towed into dealer. Now dealer verifies engine failure issues but insists on having us drive it 1000 miles then come in to have engine oil consumption measured and do the same again for a total of 3000 miles before they honor engine replacement. Or engine completely fails within the 3000 miles. Car already shows heavy oil consumption, very dirty oil before mileage due to be changed, loss of MPG at least 5 miles per gallon after ECU upgraded. Car is sluggish and hesitates on acceleration, engine knocking noise. Bearing clearance test passes at this time. I feel I am driving a ticking time bomb getting ready to leave me somewhere stranded.

Manufacturer: KIA
Mfg Campaign: 11533497
Notice Date: Jul 20, 2023
Recall Date: Jul 20, 2023
Kia America, Inc.
Campaign: 11533276 Other
Jul 19, 2023
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

3 of the 4 windows have had failures in the window regulators and the windows do not work.

Corrective Action:

3 of the 4 windows have had failures in the window regulators and the windows do not work.

Additional Notes:

3 of the 4 windows have had failures in the window regulators and the windows do not work.

Manufacturer: KIA
Mfg Campaign: 11533276
Notice Date: Jul 19, 2023
Recall Date: Jul 19, 2023
Kia America, Inc.
Campaign: 11533044 Other
Jul 18, 2023
Defect Description:

ENGINE

Potential Consequences:

The car was diagnosed with a knock sensor problem in the engine. At that time I was told it was a recall regarding that matter. 2 months ago I took it to Kia Mall of Georgia in Buford, GA. At that time they said they fixed the sensor within 3 hours. The car wasn’t accelerating past 50 mph, the engine light was on and in struggled going up hills. After I got the car back, the next 3 days the engine light came back on and the car starting doing the exact same thing again! I called and told them and they told me to bring it back to them. So I took it back to them. After my car being there for 2 1/2 almost 3 weeks they told me they would have to replace the engine with a new one. At this time no one offered to get me some type of loaner car. On the third week they claim they were still working on it but the mechanic didn’t show up for 2 days. He left on Friday June 30th, 2023 and didn’t come back until Monday July 3rd! When he left on Friday I was told by Andrew Aycock that the car would be ready that Saturday, July 1st 2023. No one called so I ended up calling them Saturday and I was told the mechanic didn’t come to work so the car would be finished on Monday July 3rd. Of course that was a lie as well. I asked about a loaner they said they would get me one, that they had to call Hertz rental. They called me back and told me they couldn’t provide me with a loaner. So I still NEVER got a loaner and they had my car right at a month!! They called me Friday July 7th and told me the car was ready. I picked the car up on Friday. They said they put a new engine in it. Today is July 18th and it’s been a little over a week and the engine light came back on today!!. The same problem again. I have been so inconvenienced throughout this entire ordeal. It’s very hard to get in touch with anybody up there regarding my vehicle. Now I have to take it back up there, but something needs to be done asap! If it’s not the engine maybe it’s the car itself also I need a loaner Immediately!

Corrective Action:

The car was diagnosed with a knock sensor problem in the engine. At that time I was told it was a recall regarding that matter. 2 months ago I took it to Kia Mall of Georgia in Buford, GA. At that time they said they fixed the sensor within 3 hours. The car wasn’t accelerating past 50 mph, the engine light was on and in struggled going up hills. After I got the car back, the next 3 days the engine light came back on and the car starting doing the exact same thing again! I called and told them and they told me to bring it back to them. So I took it back to them. After my car being there for 2 1/2 almost 3 weeks they told me they would have to replace the engine with a new one. At this time no one offered to get me some type of loaner car. On the third week they claim they were still working on it but the mechanic didn’t show up for 2 days. He left on Friday June 30th, 2023 and didn’t come back until Monday July 3rd! When he left on Friday I was told by Andrew Aycock that the car would be ready that Saturday, July 1st 2023. No one called so I ended up calling them Saturday and I was told the mechanic didn’t come to work so the car would be finished on Monday July 3rd. Of course that was a lie as well. I asked about a loaner they said they would get me one, that they had to call Hertz rental. They called me back and told me they couldn’t provide me with a loaner. So I still NEVER got a loaner and they had my car right at a month!! They called me Friday July 7th and told me the car was ready. I picked the car up on Friday. They said they put a new engine in it. Today is July 18th and it’s been a little over a week and the engine light came back on today!!. The same problem again. I have been so inconvenienced throughout this entire ordeal. It’s very hard to get in touch with anybody up there regarding my vehicle. Now I have to take it back up there, but something needs to be done asap! If it’s not the engine maybe it’s the car itself also I need a loaner Immediately!

Additional Notes:

The car was diagnosed with a knock sensor problem in the engine. At that time I was told it was a recall regarding that matter. 2 months ago I took it to Kia Mall of Georgia in Buford, GA. At that time they said they fixed the sensor within 3 hours. The car wasn’t accelerating past 50 mph, the engine light was on and in struggled going up hills. After I got the car back, the next 3 days the engine light came back on and the car starting doing the exact same thing again! I called and told them and they told me to bring it back to them. So I took it back to them. After my car being there for 2 1/2 almost 3 weeks they told me they would have to replace the engine with a new one. At this time no one offered to get me some type of loaner car. On the third week they claim they were still working on it but the mechanic didn’t show up for 2 days. He left on Friday June 30th, 2023 and didn’t come back until Monday July 3rd! When he left on Friday I was told by Andrew Aycock that the car would be ready that Saturday, July 1st 2023. No one called so I ended up calling them Saturday and I was told the mechanic didn’t come to work so the car would be finished on Monday July 3rd. Of course that was a lie as well. I asked about a loaner they said they would get me one, that they had to call Hertz rental. They called me back and told me they couldn’t provide me with a loaner. So I still NEVER got a loaner and they had my car right at a month!! They called me Friday July 7th and told me the car was ready. I picked the car up on Friday. They said they put a new engine in it. Today is July 18th and it’s been a little over a week and the engine light came back on today!!. The same problem again. I have been so inconvenienced throughout this entire ordeal. It’s very hard to get in touch with anybody up there regarding my vehicle. Now I have to take it back up there, but something needs to be done asap! If it’s not the engine maybe it’s the car itself also I need a loaner Immediately!

Manufacturer: KIA
Mfg Campaign: 11533044
Notice Date: Jul 18, 2023
Recall Date: Jul 18, 2023
Kia America, Inc.
Campaign: 11532488 Other
Jul 15, 2023
Defect Description:

ENGINE

Potential Consequences:

In April, 2022, while driving on a major highway enroute to work, my 2016 Kia Optima started knocking and completely shutdown in the middle of high-speed traffic. I had the vehicle towed and was told that the recall for the engine knock sensor replacement hadn't ever been done which resulted in the engine to shutdown.

Corrective Action:

In April, 2022, while driving on a major highway enroute to work, my 2016 Kia Optima started knocking and completely shutdown in the middle of high-speed traffic. I had the vehicle towed and was told that the recall for the engine knock sensor replacement hadn't ever been done which resulted in the engine to shutdown.

Additional Notes:

In April, 2022, while driving on a major highway enroute to work, my 2016 Kia Optima started knocking and completely shutdown in the middle of high-speed traffic. I had the vehicle towed and was told that the recall for the engine knock sensor replacement hadn't ever been done which resulted in the engine to shutdown.

Manufacturer: KIA
Mfg Campaign: 11532488
Notice Date: Jul 15, 2023
Recall Date: Jul 15, 2023
Kia America, Inc.
Campaign: 11532488 Other
Jul 15, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

In April, 2022, while driving on a major highway enroute to work, my 2016 Kia Optima started knocking and completely shutdown in the middle of high-speed traffic. I had the vehicle towed and was told that the recall for the engine knock sensor replacement hadn't ever been done which resulted in the engine to shutdown.

Corrective Action:

In April, 2022, while driving on a major highway enroute to work, my 2016 Kia Optima started knocking and completely shutdown in the middle of high-speed traffic. I had the vehicle towed and was told that the recall for the engine knock sensor replacement hadn't ever been done which resulted in the engine to shutdown.

Additional Notes:

In April, 2022, while driving on a major highway enroute to work, my 2016 Kia Optima started knocking and completely shutdown in the middle of high-speed traffic. I had the vehicle towed and was told that the recall for the engine knock sensor replacement hadn't ever been done which resulted in the engine to shutdown.

Manufacturer: KIA
Mfg Campaign: 11532488
Notice Date: Jul 15, 2023
Recall Date: Jul 15, 2023

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Valencia, CA • 36 yrs

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