Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2019 Optima vehicles equipped with Gamma 1.6L Turbo-GDI or Theta II 2.0L Turbo-GDI engines. A software error in the Forward Collision-Avoidance Assist (FCA) system may cause the braking assist function to not engage when a stationary vehicle is detected.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC179
Recall Date: Jul 19, 2019
Consumer Complaints
255 ComplaintsKia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving and tried to brake but my car did not stop and ended up hitting guardrail. A couple weeks later I was driving and there was nothing in front of me but the car abruptly stopped in the middle of road
Corrective Action:
I was driving and tried to brake but my car did not stop and ended up hitting guardrail. A couple weeks later I was driving and there was nothing in front of me but the car abruptly stopped in the middle of road
Additional Notes:
I was driving and tried to brake but my car did not stop and ended up hitting guardrail. A couple weeks later I was driving and there was nothing in front of me but the car abruptly stopped in the middle of road
Mfg Campaign: 11569790
Recall Date: Feb 4, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving and tried to brake but my car did not stop and ended up hitting guardrail. A couple weeks later I was driving and there was nothing in front of me but the car abruptly stopped in the middle of road
Corrective Action:
I was driving and tried to brake but my car did not stop and ended up hitting guardrail. A couple weeks later I was driving and there was nothing in front of me but the car abruptly stopped in the middle of road
Additional Notes:
I was driving and tried to brake but my car did not stop and ended up hitting guardrail. A couple weeks later I was driving and there was nothing in front of me but the car abruptly stopped in the middle of road
Mfg Campaign: 11569790
Recall Date: Feb 4, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car has been getting progressively rougher while driving and jerking when trying to accelerate. I checked the oil and it was nearly empty. There has been no sign of an oil leak even though I park in the same spot every single day.
Corrective Action:
The car has been getting progressively rougher while driving and jerking when trying to accelerate. I checked the oil and it was nearly empty. There has been no sign of an oil leak even though I park in the same spot every single day.
Additional Notes:
The car has been getting progressively rougher while driving and jerking when trying to accelerate. I checked the oil and it was nearly empty. There has been no sign of an oil leak even though I park in the same spot every single day.
Mfg Campaign: 11568857
Recall Date: Jan 30, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car is burning oil when i drive & my oil is not lasting in my car , i have to get a oil change done every 2 weeks im not sure what’s going on and im being told that there is no recall on my engine but i have others telling me that the GDI engines have recalls on them
Corrective Action:
My car is burning oil when i drive & my oil is not lasting in my car , i have to get a oil change done every 2 weeks im not sure what’s going on and im being told that there is no recall on my engine but i have others telling me that the GDI engines have recalls on them
Additional Notes:
My car is burning oil when i drive & my oil is not lasting in my car , i have to get a oil change done every 2 weeks im not sure what’s going on and im being told that there is no recall on my engine but i have others telling me that the GDI engines have recalls on them
Mfg Campaign: 11568484
Recall Date: Jan 29, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
MDPS component in steering column is making noise due to premature failure.
Corrective Action:
MDPS component in steering column is making noise due to premature failure.
Additional Notes:
MDPS component in steering column is making noise due to premature failure.
Mfg Campaign: 11562595
Recall Date: Dec 29, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle engine light on and oil burns out fast, car jerks and delay on starting
Corrective Action:
Vehicle engine light on and oil burns out fast, car jerks and delay on starting
Additional Notes:
Vehicle engine light on and oil burns out fast, car jerks and delay on starting
Mfg Campaign: 11556935
Recall Date: Nov 27, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The morning of 9/26/2023 as I was driving on the freeway road and I experienced an intermittent reduction in engine power and had to pull over on the side of the freeway road. This was a very traumatizing experience and I was very lucky that I was not hit while awaiting to be towed. After my mechanic inspected my vehicle we received error code P1233 and advised me to call the dealership as this is something covered under an extended warranty. I scheduled an appointment for 9/27/2023 however, I dropped my car off on 9/26/2023 since I was able to arrange dropping it off a day earlier. I received a call very early on 9/27/2023 from Chuck, one of the mechanics at Westside Kia and he stated that my car was working perfectly fine. After I informed him of the issue I had he stated they would need to keep my car for about 48 hours until they could determine the issue. I received a call from Chuck on 9/28/2023 and he stated that the issue with my car was not covered under the extended warranty and that I would have to pay $1,200.00 to get the issue fixed. He agreed that the issue was in relation to the low pressure fuel pump and should be fixed at no cost however, he stated the only way this could be fixed is if they received approval from Kia Consumer Affairs. On 9/27/2023 I opened case number [XXX] and after a month they denied my case stating that they will not fix my car free of charge because the fuel pump needs to be replaced and the recall only takes care of replacing the filter and not the pump itself. I have argued with the dealership and Kia Consumer Affairs that if the fuel pump goes bad due to a bad filter that has been recalled then it is their responsibility to cover the cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The morning of 9/26/2023 as I was driving on the freeway road and I experienced an intermittent reduction in engine power and had to pull over on the side of the freeway road. This was a very traumatizing experience and I was very lucky that I was not hit while awaiting to be towed. After my mechanic inspected my vehicle we received error code P1233 and advised me to call the dealership as this is something covered under an extended warranty. I scheduled an appointment for 9/27/2023 however, I dropped my car off on 9/26/2023 since I was able to arrange dropping it off a day earlier. I received a call very early on 9/27/2023 from Chuck, one of the mechanics at Westside Kia and he stated that my car was working perfectly fine. After I informed him of the issue I had he stated they would need to keep my car for about 48 hours until they could determine the issue. I received a call from Chuck on 9/28/2023 and he stated that the issue with my car was not covered under the extended warranty and that I would have to pay $1,200.00 to get the issue fixed. He agreed that the issue was in relation to the low pressure fuel pump and should be fixed at no cost however, he stated the only way this could be fixed is if they received approval from Kia Consumer Affairs. On 9/27/2023 I opened case number [XXX] and after a month they denied my case stating that they will not fix my car free of charge because the fuel pump needs to be replaced and the recall only takes care of replacing the filter and not the pump itself. I have argued with the dealership and Kia Consumer Affairs that if the fuel pump goes bad due to a bad filter that has been recalled then it is their responsibility to cover the cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The morning of 9/26/2023 as I was driving on the freeway road and I experienced an intermittent reduction in engine power and had to pull over on the side of the freeway road. This was a very traumatizing experience and I was very lucky that I was not hit while awaiting to be towed. After my mechanic inspected my vehicle we received error code P1233 and advised me to call the dealership as this is something covered under an extended warranty. I scheduled an appointment for 9/27/2023 however, I dropped my car off on 9/26/2023 since I was able to arrange dropping it off a day earlier. I received a call very early on 9/27/2023 from Chuck, one of the mechanics at Westside Kia and he stated that my car was working perfectly fine. After I informed him of the issue I had he stated they would need to keep my car for about 48 hours until they could determine the issue. I received a call from Chuck on 9/28/2023 and he stated that the issue with my car was not covered under the extended warranty and that I would have to pay $1,200.00 to get the issue fixed. He agreed that the issue was in relation to the low pressure fuel pump and should be fixed at no cost however, he stated the only way this could be fixed is if they received approval from Kia Consumer Affairs. On 9/27/2023 I opened case number [XXX] and after a month they denied my case stating that they will not fix my car free of charge because the fuel pump needs to be replaced and the recall only takes care of replacing the filter and not the pump itself. I have argued with the dealership and Kia Consumer Affairs that if the fuel pump goes bad due to a bad filter that has been recalled then it is their responsibility to cover the cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11556499
Recall Date: Nov 22, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The second month after I purchased this vehicle the master warning light and forward collision light popped up and car vehicle started de-accelerating in the middle of the freeway and I had to pull over and then the car died. Repeatedly took my vehicle to the Kia dealership and no one still has been able to help me. They claim no one at their corp. Office in California what that means so it has been going off ever since and I don't want my vehicle to died again. PLEASE HELP!!!
Corrective Action:
The second month after I purchased this vehicle the master warning light and forward collision light popped up and car vehicle started de-accelerating in the middle of the freeway and I had to pull over and then the car died. Repeatedly took my vehicle to the Kia dealership and no one still has been able to help me. They claim no one at their corp. Office in California what that means so it has been going off ever since and I don't want my vehicle to died again. PLEASE HELP!!!
Additional Notes:
The second month after I purchased this vehicle the master warning light and forward collision light popped up and car vehicle started de-accelerating in the middle of the freeway and I had to pull over and then the car died. Repeatedly took my vehicle to the Kia dealership and no one still has been able to help me. They claim no one at their corp. Office in California what that means so it has been going off ever since and I don't want my vehicle to died again. PLEASE HELP!!!
Mfg Campaign: 11556143
Recall Date: Nov 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The second month after I purchased this vehicle the master warning light and forward collision light popped up and car vehicle started de-accelerating in the middle of the freeway and I had to pull over and then the car died. Repeatedly took my vehicle to the Kia dealership and no one still has been able to help me. They claim no one at their corp. Office in California what that means so it has been going off ever since and I don't want my vehicle to died again. PLEASE HELP!!!
Corrective Action:
The second month after I purchased this vehicle the master warning light and forward collision light popped up and car vehicle started de-accelerating in the middle of the freeway and I had to pull over and then the car died. Repeatedly took my vehicle to the Kia dealership and no one still has been able to help me. They claim no one at their corp. Office in California what that means so it has been going off ever since and I don't want my vehicle to died again. PLEASE HELP!!!
Additional Notes:
The second month after I purchased this vehicle the master warning light and forward collision light popped up and car vehicle started de-accelerating in the middle of the freeway and I had to pull over and then the car died. Repeatedly took my vehicle to the Kia dealership and no one still has been able to help me. They claim no one at their corp. Office in California what that means so it has been going off ever since and I don't want my vehicle to died again. PLEASE HELP!!!
Mfg Campaign: 11556143
Recall Date: Nov 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Kia Optima. The contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed, but the diagnostic test was inconclusive. The contact stated that the failure persisted, and the contact had been adding 3 quarts of oil every two weeks. The contact stated that the low oil pressure warning light illuminated, and the vehicle made an abnormal ticking sound coming from the engine. The dealer informed the contact that the manufacturer might not cover the repair unless the engine seized. The vehicle was not repaired. The manufactured was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2019 Kia Optima. The contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed, but the diagnostic test was inconclusive. The contact stated that the failure persisted, and the contact had been adding 3 quarts of oil every two weeks. The contact stated that the low oil pressure warning light illuminated, and the vehicle made an abnormal ticking sound coming from the engine. The dealer informed the contact that the manufacturer might not cover the repair unless the engine seized. The vehicle was not repaired. The manufactured was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2019 Kia Optima. The contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed, but the diagnostic test was inconclusive. The contact stated that the failure persisted, and the contact had been adding 3 quarts of oil every two weeks. The contact stated that the low oil pressure warning light illuminated, and the vehicle made an abnormal ticking sound coming from the engine. The dealer informed the contact that the manufacturer might not cover the repair unless the engine seized. The vehicle was not repaired. The manufactured was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 65,000.
Mfg Campaign: 11553216
Recall Date: Nov 2, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
System failed to pick up speed.
Corrective Action:
System failed to pick up speed.
Additional Notes:
System failed to pick up speed.
Mfg Campaign: 11550852
Recall Date: Oct 19, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
System failed to pick up speed.
Corrective Action:
System failed to pick up speed.
Additional Notes:
System failed to pick up speed.
Mfg Campaign: 11550852
Recall Date: Oct 19, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
System failed to pick up speed.
Corrective Action:
System failed to pick up speed.
Additional Notes:
System failed to pick up speed.
Mfg Campaign: 11550852
Recall Date: Oct 19, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Corrective Action:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Additional Notes:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Mfg Campaign: 11550425
Recall Date: Oct 17, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Corrective Action:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Additional Notes:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Mfg Campaign: 11550425
Recall Date: Oct 17, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Corrective Action:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Additional Notes:
Since I have had the vehicle I have had to have multiple Spark Plugs and Engine Coils replaced, literally every 4-6 months. One diagnosis said there was a problem with the motor, when I told Kia, they did not come back with the same diagnosis, well they sort of did, but did not noter it as an issue. Also, my car burns oil way too fast. I'm having to put in 2-23 quarts every 2-3 weeks. I have been told that the GDI motors are the culprit for this. Have even heard Hyundai had a enough complaints and has recalled the motor, but Kia did not, so we are still running around here paying excessive amounts on oil and repairs.
Mfg Campaign: 11550425
Recall Date: Oct 17, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on the highway and my car started smoking. I got off at the next exit and black smoke started billowing out from under the hood. As soon as I opened the car door flames started coming out from under the hood. Entire engine was on fire
Corrective Action:
I was driving on the highway and my car started smoking. I got off at the next exit and black smoke started billowing out from under the hood. As soon as I opened the car door flames started coming out from under the hood. Entire engine was on fire
Additional Notes:
I was driving on the highway and my car started smoking. I got off at the next exit and black smoke started billowing out from under the hood. As soon as I opened the car door flames started coming out from under the hood. Entire engine was on fire
Mfg Campaign: 11549547
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway and my car started smoking. I got off at the next exit and black smoke started billowing out from under the hood. As soon as I opened the car door flames started coming out from under the hood. Entire engine was on fire
Corrective Action:
I was driving on the highway and my car started smoking. I got off at the next exit and black smoke started billowing out from under the hood. As soon as I opened the car door flames started coming out from under the hood. Entire engine was on fire
Additional Notes:
I was driving on the highway and my car started smoking. I got off at the next exit and black smoke started billowing out from under the hood. As soon as I opened the car door flames started coming out from under the hood. Entire engine was on fire
Mfg Campaign: 11549547
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Breaks locked or failed and was forced off road into a ditch, car totalled
Corrective Action:
Breaks locked or failed and was forced off road into a ditch, car totalled
Additional Notes:
Breaks locked or failed and was forced off road into a ditch, car totalled
Mfg Campaign: 11547211
Recall Date: Sep 28, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Breaks locked or failed and was forced off road into a ditch, car totalled
Corrective Action:
Breaks locked or failed and was forced off road into a ditch, car totalled
Additional Notes:
Breaks locked or failed and was forced off road into a ditch, car totalled
Mfg Campaign: 11547211
Recall Date: Sep 28, 2023
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