Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2019 Optima vehicles equipped with Gamma 1.6L Turbo-GDI or Theta II 2.0L Turbo-GDI engines. A software error in the Forward Collision-Avoidance Assist (FCA) system may cause the braking assist function to not engage when a stationary vehicle is detected.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC179
Recall Date: Jul 19, 2019
Consumer Complaints
255 ComplaintsKia America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Breaks locked or failed and was forced off road into a ditch, car totalled
Corrective Action:
Breaks locked or failed and was forced off road into a ditch, car totalled
Additional Notes:
Breaks locked or failed and was forced off road into a ditch, car totalled
Mfg Campaign: 11547211
Recall Date: Sep 28, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine is malfunctioning,! and is available for inspection. Within one month of owning(leasing) the vehicle, While driving on the highway, the engine light started flashing, and the car immediately decelerated. Gas pedal was to the floor, and couldn’t get over 40mph. Safely got it to my mechanic who put it on the computer, and read knock sensor. The car was 2 quarts short, and we had 800 miles to go until next oil change was due. The vehicle is BURNING oil. Not one zero leak! We are subjected to continually checking and replenishing the oil to prevent the engine to go back into safe mode. I have 3 small children. Car still under warranty, dealership can’t get car in for months and no shop can get their hands on a motor. Please help!!!
Corrective Action:
The engine is malfunctioning,! and is available for inspection. Within one month of owning(leasing) the vehicle, While driving on the highway, the engine light started flashing, and the car immediately decelerated. Gas pedal was to the floor, and couldn’t get over 40mph. Safely got it to my mechanic who put it on the computer, and read knock sensor. The car was 2 quarts short, and we had 800 miles to go until next oil change was due. The vehicle is BURNING oil. Not one zero leak! We are subjected to continually checking and replenishing the oil to prevent the engine to go back into safe mode. I have 3 small children. Car still under warranty, dealership can’t get car in for months and no shop can get their hands on a motor. Please help!!!
Additional Notes:
The engine is malfunctioning,! and is available for inspection. Within one month of owning(leasing) the vehicle, While driving on the highway, the engine light started flashing, and the car immediately decelerated. Gas pedal was to the floor, and couldn’t get over 40mph. Safely got it to my mechanic who put it on the computer, and read knock sensor. The car was 2 quarts short, and we had 800 miles to go until next oil change was due. The vehicle is BURNING oil. Not one zero leak! We are subjected to continually checking and replenishing the oil to prevent the engine to go back into safe mode. I have 3 small children. Car still under warranty, dealership can’t get car in for months and no shop can get their hands on a motor. Please help!!!
Mfg Campaign: 11546963
Recall Date: Sep 27, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Smart choice auto financial in Indiana sold me a vehicle with a defaulted engine. Purchased car 9/20/2022 I have been consistently changing an add oil, to up keep the vehicle til I receive help . Vehicle have been attempted to be fix 6times, 3 by dealership I purchased from, an three different kia dealership. Not yet acknowledged the so call life time warranty, I was told engine had to go out . At this point 9/14/ 2023 the engining knocking, smoking, engine light on. So I took it to another kia dealership am it's there as we speak. Waiting I fro
Corrective Action:
Smart choice auto financial in Indiana sold me a vehicle with a defaulted engine. Purchased car 9/20/2022 I have been consistently changing an add oil, to up keep the vehicle til I receive help . Vehicle have been attempted to be fix 6times, 3 by dealership I purchased from, an three different kia dealership. Not yet acknowledged the so call life time warranty, I was told engine had to go out . At this point 9/14/ 2023 the engining knocking, smoking, engine light on. So I took it to another kia dealership am it's there as we speak. Waiting I fro
Additional Notes:
Smart choice auto financial in Indiana sold me a vehicle with a defaulted engine. Purchased car 9/20/2022 I have been consistently changing an add oil, to up keep the vehicle til I receive help . Vehicle have been attempted to be fix 6times, 3 by dealership I purchased from, an three different kia dealership. Not yet acknowledged the so call life time warranty, I was told engine had to go out . At this point 9/14/ 2023 the engining knocking, smoking, engine light on. So I took it to another kia dealership am it's there as we speak. Waiting I fro
Mfg Campaign: 11544556
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Just had oil changed on June 30th, 2023. However, for the second time now after about 1.5 month after the oil change the oil light is flashing on and off at either takeoff or breaking. Checked oil stick and it say it’s full then check again it’s spotty as if there’s no oil in the engine. Took cap off engine and it was smoking and smelling burnt. Oil on the stick was definitely darker than normal as well. What is the cause of this?
Corrective Action:
Just had oil changed on June 30th, 2023. However, for the second time now after about 1.5 month after the oil change the oil light is flashing on and off at either takeoff or breaking. Checked oil stick and it say it’s full then check again it’s spotty as if there’s no oil in the engine. Took cap off engine and it was smoking and smelling burnt. Oil on the stick was definitely darker than normal as well. What is the cause of this?
Additional Notes:
Just had oil changed on June 30th, 2023. However, for the second time now after about 1.5 month after the oil change the oil light is flashing on and off at either takeoff or breaking. Checked oil stick and it say it’s full then check again it’s spotty as if there’s no oil in the engine. Took cap off engine and it was smoking and smelling burnt. Oil on the stick was definitely darker than normal as well. What is the cause of this?
Mfg Campaign: 11541974
Recall Date: Aug 31, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It’s a 2019 KIA optima the color is snow pearl white and it is peeling off. the car only has 31262 miles on it it’s peeling on top at the windshield
Corrective Action:
It’s a 2019 KIA optima the color is snow pearl white and it is peeling off. the car only has 31262 miles on it it’s peeling on top at the windshield
Additional Notes:
It’s a 2019 KIA optima the color is snow pearl white and it is peeling off. the car only has 31262 miles on it it’s peeling on top at the windshield
Mfg Campaign: 11539924
Recall Date: Aug 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I been having problems with the oil I do the regular maintenance on vehicle I have all the repair paperwork from Dealer and Montebello Lube I put synthetic oil so that 5000 miles at 2500 oil is empty I already replaced the head gasket oil is being consumed fast constantly filling with oil every time I Drive engine light came on 2 times for no oil in engine I need something done
Corrective Action:
I been having problems with the oil I do the regular maintenance on vehicle I have all the repair paperwork from Dealer and Montebello Lube I put synthetic oil so that 5000 miles at 2500 oil is empty I already replaced the head gasket oil is being consumed fast constantly filling with oil every time I Drive engine light came on 2 times for no oil in engine I need something done
Additional Notes:
I been having problems with the oil I do the regular maintenance on vehicle I have all the repair paperwork from Dealer and Montebello Lube I put synthetic oil so that 5000 miles at 2500 oil is empty I already replaced the head gasket oil is being consumed fast constantly filling with oil every time I Drive engine light came on 2 times for no oil in engine I need something done
Mfg Campaign: 11539689
Recall Date: Aug 20, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My paint is bubbling up and wanting to chip off.
Corrective Action:
My paint is bubbling up and wanting to chip off.
Additional Notes:
My paint is bubbling up and wanting to chip off.
Mfg Campaign: 11535595
Recall Date: Jul 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil consumption issues, did an oil consumption test in august of 22 at Web Chevy, which is the dealership the car was bought from.
Corrective Action:
Oil consumption issues, did an oil consumption test in august of 22 at Web Chevy, which is the dealership the car was bought from.
Additional Notes:
Oil consumption issues, did an oil consumption test in august of 22 at Web Chevy, which is the dealership the car was bought from.
Mfg Campaign: 11533643
Recall Date: Jul 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Kia Optima. The contact stated that the vehicle failed to start. The contact's husband replaced the battery; however, the failure recurred. The vehicle was towed to the dealer, where the starter was replaced. The dealer informed the contact that the vehicle needed an oil change; however, the contact stated that the vehicle had recently had an oil change performed. The contact stated that while driving from the dealer, the check engine warning light illuminated. The contact pulled over to an auto parts store, where a technician inspected the engine and confirmed that the engine was consuming an excessive amount of engine oil. The vehicle was taken back to the dealer, and the dealer advised the contact to check the engine oil level after every fill up. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2019 Kia Optima. The contact stated that the vehicle failed to start. The contact's husband replaced the battery; however, the failure recurred. The vehicle was towed to the dealer, where the starter was replaced. The dealer informed the contact that the vehicle needed an oil change; however, the contact stated that the vehicle had recently had an oil change performed. The contact stated that while driving from the dealer, the check engine warning light illuminated. The contact pulled over to an auto parts store, where a technician inspected the engine and confirmed that the engine was consuming an excessive amount of engine oil. The vehicle was taken back to the dealer, and the dealer advised the contact to check the engine oil level after every fill up. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2019 Kia Optima. The contact stated that the vehicle failed to start. The contact's husband replaced the battery; however, the failure recurred. The vehicle was towed to the dealer, where the starter was replaced. The dealer informed the contact that the vehicle needed an oil change; however, the contact stated that the vehicle had recently had an oil change performed. The contact stated that while driving from the dealer, the check engine warning light illuminated. The contact pulled over to an auto parts store, where a technician inspected the engine and confirmed that the engine was consuming an excessive amount of engine oil. The vehicle was taken back to the dealer, and the dealer advised the contact to check the engine oil level after every fill up. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11529066
Recall Date: Jun 27, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Car stopped suddenly and now the car doesn’t start.
Corrective Action:
Car stopped suddenly and now the car doesn’t start.
Additional Notes:
Car stopped suddenly and now the car doesn’t start.
Mfg Campaign: 11528746
Recall Date: Jun 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Good Afternoon, I have a recall on my 2019 Kia Engine but since I’m over my mileage Kia does not want to help with it but i read that there is a lifetime warranty on the cars with this type of engine I got a disgusted test done and they are still not wanting to fix the problem
Corrective Action:
Good Afternoon, I have a recall on my 2019 Kia Engine but since I’m over my mileage Kia does not want to help with it but i read that there is a lifetime warranty on the cars with this type of engine I got a disgusted test done and they are still not wanting to fix the problem
Additional Notes:
Good Afternoon, I have a recall on my 2019 Kia Engine but since I’m over my mileage Kia does not want to help with it but i read that there is a lifetime warranty on the cars with this type of engine I got a disgusted test done and they are still not wanting to fix the problem
Mfg Campaign: 11526577
Recall Date: Jun 12, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2019 Kia Optima. The contact stated that while her son was driving at an undisclosed speed, the Forward Collision Avoidance system inadvertently activated, prompting the vehicle to inadvertently stop. The contact stated that there was no other vehicles or objects nearby during the failure. The vehicle was taken to the dealer, who advised the contact that an unknown obstruction on the Forward Collision Avoidance sensor had possibly caused the inadvertent activation. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 54,000.
Corrective Action:
The contact owns a 2019 Kia Optima. The contact stated that while her son was driving at an undisclosed speed, the Forward Collision Avoidance system inadvertently activated, prompting the vehicle to inadvertently stop. The contact stated that there was no other vehicles or objects nearby during the failure. The vehicle was taken to the dealer, who advised the contact that an unknown obstruction on the Forward Collision Avoidance sensor had possibly caused the inadvertent activation. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 54,000.
Additional Notes:
The contact owns a 2019 Kia Optima. The contact stated that while her son was driving at an undisclosed speed, the Forward Collision Avoidance system inadvertently activated, prompting the vehicle to inadvertently stop. The contact stated that there was no other vehicles or objects nearby during the failure. The vehicle was taken to the dealer, who advised the contact that an unknown obstruction on the Forward Collision Avoidance sensor had possibly caused the inadvertent activation. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 54,000.
Mfg Campaign: 11525486
Recall Date: Jun 5, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2019 Kia Optima. The contact stated that while her son was driving at an undisclosed speed, the Forward Collision Avoidance system inadvertently activated, prompting the vehicle to inadvertently stop. The contact stated that there was no other vehicles or objects nearby during the failure. The vehicle was taken to the dealer, who advised the contact that an unknown obstruction on the Forward Collision Avoidance sensor had possibly caused the inadvertent activation. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 54,000.
Corrective Action:
The contact owns a 2019 Kia Optima. The contact stated that while her son was driving at an undisclosed speed, the Forward Collision Avoidance system inadvertently activated, prompting the vehicle to inadvertently stop. The contact stated that there was no other vehicles or objects nearby during the failure. The vehicle was taken to the dealer, who advised the contact that an unknown obstruction on the Forward Collision Avoidance sensor had possibly caused the inadvertent activation. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 54,000.
Additional Notes:
The contact owns a 2019 Kia Optima. The contact stated that while her son was driving at an undisclosed speed, the Forward Collision Avoidance system inadvertently activated, prompting the vehicle to inadvertently stop. The contact stated that there was no other vehicles or objects nearby during the failure. The vehicle was taken to the dealer, who advised the contact that an unknown obstruction on the Forward Collision Avoidance sensor had possibly caused the inadvertent activation. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 54,000.
Mfg Campaign: 11525486
Recall Date: Jun 5, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward collision warning failed to assist resulting in a collision that is considered a total loss.
Corrective Action:
Forward collision warning failed to assist resulting in a collision that is considered a total loss.
Additional Notes:
Forward collision warning failed to assist resulting in a collision that is considered a total loss.
Mfg Campaign: 11524576
Recall Date: May 31, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Was driving try pressing on the brakes. Car would not stop brakes will sink all the way down
Corrective Action:
Was driving try pressing on the brakes. Car would not stop brakes will sink all the way down
Additional Notes:
Was driving try pressing on the brakes. Car would not stop brakes will sink all the way down
Mfg Campaign: 11523084
Recall Date: May 21, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Paint peeling on my 2019 Kia Optima Snow White Pearl paint code. Started from the back of trunk and continues to travel through out the body, peeling started at 84,000 miles with small bubbles and continued to its now 86,000 miles. The paint issues have been known and talked about in Kia forums as well as Hyundai. Hyundai has been proactive on addressing the issues but when I called to submit a complaint with Kia, I was asked to get 3 quotes for repaint on effected areas and submit photos, after all of this I was given 2 month run around only to be told I was out of warranty. I believe this is a serious defect and should be investigated.
Corrective Action:
Paint peeling on my 2019 Kia Optima Snow White Pearl paint code. Started from the back of trunk and continues to travel through out the body, peeling started at 84,000 miles with small bubbles and continued to its now 86,000 miles. The paint issues have been known and talked about in Kia forums as well as Hyundai. Hyundai has been proactive on addressing the issues but when I called to submit a complaint with Kia, I was asked to get 3 quotes for repaint on effected areas and submit photos, after all of this I was given 2 month run around only to be told I was out of warranty. I believe this is a serious defect and should be investigated.
Additional Notes:
Paint peeling on my 2019 Kia Optima Snow White Pearl paint code. Started from the back of trunk and continues to travel through out the body, peeling started at 84,000 miles with small bubbles and continued to its now 86,000 miles. The paint issues have been known and talked about in Kia forums as well as Hyundai. Hyundai has been proactive on addressing the issues but when I called to submit a complaint with Kia, I was asked to get 3 quotes for repaint on effected areas and submit photos, after all of this I was given 2 month run around only to be told I was out of warranty. I believe this is a serious defect and should be investigated.
Mfg Campaign: 11522765
Recall Date: May 18, 2023
Kia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
On my vehicle Kia, Optima, 2019 vehicle the latch on the hood broke for the second time. The first time took it to the Kia, place where I purchase the vehicle. Jim Shorkey in Irwin Pa. They could not open the hood. I needed oil in my car. I don't know where the oil is going! Took to my mechanic he had to go under the car to release the latch. This is the second time. I keep paying, this is not fair!!!!!! The warning light for oil!!!!
Corrective Action:
On my vehicle Kia, Optima, 2019 vehicle the latch on the hood broke for the second time. The first time took it to the Kia, place where I purchase the vehicle. Jim Shorkey in Irwin Pa. They could not open the hood. I needed oil in my car. I don't know where the oil is going! Took to my mechanic he had to go under the car to release the latch. This is the second time. I keep paying, this is not fair!!!!!! The warning light for oil!!!!
Additional Notes:
On my vehicle Kia, Optima, 2019 vehicle the latch on the hood broke for the second time. The first time took it to the Kia, place where I purchase the vehicle. Jim Shorkey in Irwin Pa. They could not open the hood. I needed oil in my car. I don't know where the oil is going! Took to my mechanic he had to go under the car to release the latch. This is the second time. I keep paying, this is not fair!!!!!! The warning light for oil!!!!
Mfg Campaign: 11519777
Recall Date: May 1, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
As i attempted to start my vehicle, it continuously made a clicking noise until i finally hit the gas and made it crank up. About halfway through my work commute, the forward collision warning came on with no visible forward threat on the road. All of a sudden the car slammed on its brakes without me even touching the break and continued to do so anytime I put my foot on the gas above 50mph. I tried to turn it off when I parked the car but it still acted like there was something in front of my car.
Corrective Action:
As i attempted to start my vehicle, it continuously made a clicking noise until i finally hit the gas and made it crank up. About halfway through my work commute, the forward collision warning came on with no visible forward threat on the road. All of a sudden the car slammed on its brakes without me even touching the break and continued to do so anytime I put my foot on the gas above 50mph. I tried to turn it off when I parked the car but it still acted like there was something in front of my car.
Additional Notes:
As i attempted to start my vehicle, it continuously made a clicking noise until i finally hit the gas and made it crank up. About halfway through my work commute, the forward collision warning came on with no visible forward threat on the road. All of a sudden the car slammed on its brakes without me even touching the break and continued to do so anytime I put my foot on the gas above 50mph. I tried to turn it off when I parked the car but it still acted like there was something in front of my car.
Mfg Campaign: 11517679
Recall Date: Apr 18, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
As i attempted to start my vehicle, it continuously made a clicking noise until i finally hit the gas and made it crank up. About halfway through my work commute, the forward collision warning came on with no visible forward threat on the road. All of a sudden the car slammed on its brakes without me even touching the break and continued to do so anytime I put my foot on the gas above 50mph. I tried to turn it off when I parked the car but it still acted like there was something in front of my car.
Corrective Action:
As i attempted to start my vehicle, it continuously made a clicking noise until i finally hit the gas and made it crank up. About halfway through my work commute, the forward collision warning came on with no visible forward threat on the road. All of a sudden the car slammed on its brakes without me even touching the break and continued to do so anytime I put my foot on the gas above 50mph. I tried to turn it off when I parked the car but it still acted like there was something in front of my car.
Additional Notes:
As i attempted to start my vehicle, it continuously made a clicking noise until i finally hit the gas and made it crank up. About halfway through my work commute, the forward collision warning came on with no visible forward threat on the road. All of a sudden the car slammed on its brakes without me even touching the break and continued to do so anytime I put my foot on the gas above 50mph. I tried to turn it off when I parked the car but it still acted like there was something in front of my car.
Mfg Campaign: 11517679
Recall Date: Apr 18, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On October 11,2022 I was involved in a vehicle collision that resulted in damages to the front of my vehicle and the rear of another. My two children and I suffered injuries that we were not able to recover fully from. The driver of the other vehicle was uninsured and has not been accessible!
Corrective Action:
On October 11,2022 I was involved in a vehicle collision that resulted in damages to the front of my vehicle and the rear of another. My two children and I suffered injuries that we were not able to recover fully from. The driver of the other vehicle was uninsured and has not been accessible!
Additional Notes:
On October 11,2022 I was involved in a vehicle collision that resulted in damages to the front of my vehicle and the rear of another. My two children and I suffered injuries that we were not able to recover fully from. The driver of the other vehicle was uninsured and has not been accessible!
Mfg Campaign: 11515444
Recall Date: Apr 4, 2023
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