Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC284
Recall Date: Sep 25, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Consumer Complaints
105 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
Mfg Campaign: 11560243
Recall Date: Dec 15, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11557899
Recall Date: Dec 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Corrective Action:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Additional Notes:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Mfg Campaign: 11557410
Recall Date: Nov 29, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Corrective Action:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Additional Notes:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Mfg Campaign: 11557410
Recall Date: Nov 29, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Corrective Action:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Additional Notes:
I was driving down the road and suddenly my check engine light starts flashing and the vehicle starts surging. I pull over and shut the car off. I get outside to the hood to open it, as there is steam coming out, and as I put my hand on the hood release, a fire erupts from the engine going over my windshield and driver window. Burning my entire car and $2500 worth of belongings to the ground.
Mfg Campaign: 11557410
Recall Date: Nov 29, 2023
Kia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
My trunk latch wasn't working. I couldn't close my trunk. I contact Kia service and since I still have a platinum warranty with them, asked them if they could repair it free of charge. They said no. So I had to use tape to keep the trunk shut which kept getting wet from the rain while I had to wait for my kia truck latch part to arrive through mail so my husband could install it. I am not sure if this was right before they knew of the issue or not, but I feel like I deserve a refund for the part.
Corrective Action:
My trunk latch wasn't working. I couldn't close my trunk. I contact Kia service and since I still have a platinum warranty with them, asked them if they could repair it free of charge. They said no. So I had to use tape to keep the trunk shut which kept getting wet from the rain while I had to wait for my kia truck latch part to arrive through mail so my husband could install it. I am not sure if this was right before they knew of the issue or not, but I feel like I deserve a refund for the part.
Additional Notes:
My trunk latch wasn't working. I couldn't close my trunk. I contact Kia service and since I still have a platinum warranty with them, asked them if they could repair it free of charge. They said no. So I had to use tape to keep the trunk shut which kept getting wet from the rain while I had to wait for my kia truck latch part to arrive through mail so my husband could install it. I am not sure if this was right before they knew of the issue or not, but I feel like I deserve a refund for the part.
Mfg Campaign: 11557447
Recall Date: Nov 29, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Kia Rio. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The accelerator pedal was depressed, but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to several independent mechanics, who were unable to identify the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2016 Kia Rio. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The accelerator pedal was depressed, but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to several independent mechanics, who were unable to identify the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2016 Kia Rio. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The accelerator pedal was depressed, but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to several independent mechanics, who were unable to identify the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Mfg Campaign: 11556929
Recall Date: Nov 27, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Kia Rio. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The accelerator pedal was depressed, but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to several independent mechanics, who were unable to identify the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2016 Kia Rio. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The accelerator pedal was depressed, but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to several independent mechanics, who were unable to identify the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2016 Kia Rio. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The accelerator pedal was depressed, but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to several independent mechanics, who were unable to identify the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Mfg Campaign: 11556929
Recall Date: Nov 27, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hydraulic electronic control
Corrective Action:
Hydraulic electronic control
Additional Notes:
Hydraulic electronic control
Mfg Campaign: 11555776
Recall Date: Nov 18, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
From what I understand kia has no fix for manufacturer recall # SC284UB and NHTSA recall# 23V652. That is unacceptable and unprofessional. Kia is a hugh car dealer and they are saying there is no fix yet! I can't believe kia would put people and families at risk. Kia's action plan to put your car outside and not in your garage , is ridiculous. I was never contacted about this recall, that's unacceptable. Kia needs a fix NOW!
Corrective Action:
From what I understand kia has no fix for manufacturer recall # SC284UB and NHTSA recall# 23V652. That is unacceptable and unprofessional. Kia is a hugh car dealer and they are saying there is no fix yet! I can't believe kia would put people and families at risk. Kia's action plan to put your car outside and not in your garage , is ridiculous. I was never contacted about this recall, that's unacceptable. Kia needs a fix NOW!
Additional Notes:
From what I understand kia has no fix for manufacturer recall # SC284UB and NHTSA recall# 23V652. That is unacceptable and unprofessional. Kia is a hugh car dealer and they are saying there is no fix yet! I can't believe kia would put people and families at risk. Kia's action plan to put your car outside and not in your garage , is ridiculous. I was never contacted about this recall, that's unacceptable. Kia needs a fix NOW!
Mfg Campaign: 11555827
Recall Date: Nov 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
From what I understand kia has no fix for manufacturer recall # SC284UB and NHTSA recall# 23V652. That is unacceptable and unprofessional. Kia is a hugh car dealer and they are saying there is no fix yet! I can't believe kia would put people and families at risk. Kia's action plan to put your car outside and not in your garage , is ridiculous. I was never contacted about this recall, that's unacceptable. Kia needs a fix NOW!
Corrective Action:
From what I understand kia has no fix for manufacturer recall # SC284UB and NHTSA recall# 23V652. That is unacceptable and unprofessional. Kia is a hugh car dealer and they are saying there is no fix yet! I can't believe kia would put people and families at risk. Kia's action plan to put your car outside and not in your garage , is ridiculous. I was never contacted about this recall, that's unacceptable. Kia needs a fix NOW!
Additional Notes:
From what I understand kia has no fix for manufacturer recall # SC284UB and NHTSA recall# 23V652. That is unacceptable and unprofessional. Kia is a hugh car dealer and they are saying there is no fix yet! I can't believe kia would put people and families at risk. Kia's action plan to put your car outside and not in your garage , is ridiculous. I was never contacted about this recall, that's unacceptable. Kia needs a fix NOW!
Mfg Campaign: 11555827
Recall Date: Nov 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I took my car in and kia is stating that my upper catalytic converter manifold is bad. That should not be happening under 100,000 miles. Of course kia would cover it if it was under 80,000 miles. That's not the case with my car and of course my car had a little over 80,000 miles. So that comes out of pocket when it should not be happening.
Corrective Action:
I took my car in and kia is stating that my upper catalytic converter manifold is bad. That should not be happening under 100,000 miles. Of course kia would cover it if it was under 80,000 miles. That's not the case with my car and of course my car had a little over 80,000 miles. So that comes out of pocket when it should not be happening.
Additional Notes:
I took my car in and kia is stating that my upper catalytic converter manifold is bad. That should not be happening under 100,000 miles. Of course kia would cover it if it was under 80,000 miles. That's not the case with my car and of course my car had a little over 80,000 miles. So that comes out of pocket when it should not be happening.
Mfg Campaign: 11555834
Recall Date: Nov 18, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When i purchased this vehicle, I had to replace all 4 rear led tail lights. Now 2 years later I have to replace the right rear led side tail light. These led lights should not be going out this soon. Why can't Kia recall this part. This is a safety issue that i should not be replacing this soon.
Corrective Action:
When i purchased this vehicle, I had to replace all 4 rear led tail lights. Now 2 years later I have to replace the right rear led side tail light. These led lights should not be going out this soon. Why can't Kia recall this part. This is a safety issue that i should not be replacing this soon.
Additional Notes:
When i purchased this vehicle, I had to replace all 4 rear led tail lights. Now 2 years later I have to replace the right rear led side tail light. These led lights should not be going out this soon. Why can't Kia recall this part. This is a safety issue that i should not be replacing this soon.
Mfg Campaign: 11555836
Recall Date: Nov 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At first I thought I was leaking oil. on my next oil change I asked them about the oil consumption. they had me do an oil consumption study. this was around 95,000 miles. at my next oil change they suggested I talked with Kia. before my next oil change my car shut down while my mom was driving on the highway. and I had it towed to kia to find that the catalytic converter was clogged and need to be replace. whats worse is the Kia soul with the 1.6 engine has the exact same problem but that has a recall for it. but not the Rio.
Corrective Action:
At first I thought I was leaking oil. on my next oil change I asked them about the oil consumption. they had me do an oil consumption study. this was around 95,000 miles. at my next oil change they suggested I talked with Kia. before my next oil change my car shut down while my mom was driving on the highway. and I had it towed to kia to find that the catalytic converter was clogged and need to be replace. whats worse is the Kia soul with the 1.6 engine has the exact same problem but that has a recall for it. but not the Rio.
Additional Notes:
At first I thought I was leaking oil. on my next oil change I asked them about the oil consumption. they had me do an oil consumption study. this was around 95,000 miles. at my next oil change they suggested I talked with Kia. before my next oil change my car shut down while my mom was driving on the highway. and I had it towed to kia to find that the catalytic converter was clogged and need to be replace. whats worse is the Kia soul with the 1.6 engine has the exact same problem but that has a recall for it. but not the Rio.
Mfg Campaign: 11550708
Recall Date: Oct 18, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Ignition getting stuck in acc car can’t go anywhere can’t turn key off steering wheel won’t lock no don’t have money to put in shop arm no hasn’t been inspected no lamps no warning just started doing it has done a few times now
Corrective Action:
Ignition getting stuck in acc car can’t go anywhere can’t turn key off steering wheel won’t lock no don’t have money to put in shop arm no hasn’t been inspected no lamps no warning just started doing it has done a few times now
Additional Notes:
Ignition getting stuck in acc car can’t go anywhere can’t turn key off steering wheel won’t lock no don’t have money to put in shop arm no hasn’t been inspected no lamps no warning just started doing it has done a few times now
Mfg Campaign: 11542553
Recall Date: Sep 5, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Trunk stopped opening off and on then stopped latching caused me not to be able to see behind me it popped open when was driving and would latch had to tie shut with a. String no don’t have money to put in shop no hasn’t been inspected no no lamps no warnings symptoms
Corrective Action:
Trunk stopped opening off and on then stopped latching caused me not to be able to see behind me it popped open when was driving and would latch had to tie shut with a. String no don’t have money to put in shop no hasn’t been inspected no no lamps no warnings symptoms
Additional Notes:
Trunk stopped opening off and on then stopped latching caused me not to be able to see behind me it popped open when was driving and would latch had to tie shut with a. String no don’t have money to put in shop no hasn’t been inspected no no lamps no warnings symptoms
Mfg Campaign: 11542554
Recall Date: Sep 5, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At about 90000 mile brought car into dealership because it was consuming oil. Was told there was no leak found. Oil consumption was not covered. At about 110,000 miles had to bring car into shop because catalytic converter ended up being blocked and had to replaced. Less than a year later at 129,000 miles had vehicle towed back to shop again. Mechanic stated lower bearing had failed and engine would need to be replaced. Contacted junkyards for replacement and there were two he found but we're very expensive. He called Kia and they don't make that engine any longer. Guessing because of all the problems they have with it.
Corrective Action:
At about 90000 mile brought car into dealership because it was consuming oil. Was told there was no leak found. Oil consumption was not covered. At about 110,000 miles had to bring car into shop because catalytic converter ended up being blocked and had to replaced. Less than a year later at 129,000 miles had vehicle towed back to shop again. Mechanic stated lower bearing had failed and engine would need to be replaced. Contacted junkyards for replacement and there were two he found but we're very expensive. He called Kia and they don't make that engine any longer. Guessing because of all the problems they have with it.
Additional Notes:
At about 90000 mile brought car into dealership because it was consuming oil. Was told there was no leak found. Oil consumption was not covered. At about 110,000 miles had to bring car into shop because catalytic converter ended up being blocked and had to replaced. Less than a year later at 129,000 miles had vehicle towed back to shop again. Mechanic stated lower bearing had failed and engine would need to be replaced. Contacted junkyards for replacement and there were two he found but we're very expensive. He called Kia and they don't make that engine any longer. Guessing because of all the problems they have with it.
Mfg Campaign: 11540697
Recall Date: Aug 25, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
The contact owns a 2016 Kia Rio. The contact stated that occasionally the key failed to be removed from the ignition switch, and the front driver’s side door. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2016 Kia Rio. The contact stated that occasionally the key failed to be removed from the ignition switch, and the front driver’s side door. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2016 Kia Rio. The contact stated that occasionally the key failed to be removed from the ignition switch, and the front driver’s side door. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
Mfg Campaign: 11519102
Recall Date: Apr 26, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil consumption is outrageous, having to put a quart in every time I fuel up from empty. Car has a little over 126k miles on it....
Corrective Action:
Oil consumption is outrageous, having to put a quart in every time I fuel up from empty. Car has a little over 126k miles on it....
Additional Notes:
Oil consumption is outrageous, having to put a quart in every time I fuel up from empty. Car has a little over 126k miles on it....
Mfg Campaign: 11518904
Recall Date: Apr 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Excessive oil consumption. Over 1 quart every 800 miles. Does not meet similar standards of same vehicle class.
Corrective Action:
Excessive oil consumption. Over 1 quart every 800 miles. Does not meet similar standards of same vehicle class.
Additional Notes:
Excessive oil consumption. Over 1 quart every 800 miles. Does not meet similar standards of same vehicle class.
Mfg Campaign: 11512607
Recall Date: Mar 19, 2023
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