Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC284
Recall Date: Sep 25, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Consumer Complaints
105 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE, BUT THE ENGINE CONTINUED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES WHILE AT A STOP OR TRAFFIC LIGHT. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED SEVERAL TIMES TO ACCELERATE. THE VEHICLE WAS TAKEN TO TEAM KIA (1215 SCALP AVENUE, JOHNSTOWN, PA 15904, 814-266-8611) WHERE THE DEALER TEST DROVE THE VEHICLE; HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS DIAGNOSED, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER DETERMINED THAT THE FAILURE OCCURRED DUE TO LOW GRADE FUEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 915.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE, BUT THE ENGINE CONTINUED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES WHILE AT A STOP OR TRAFFIC LIGHT. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED SEVERAL TIMES TO ACCELERATE. THE VEHICLE WAS TAKEN TO TEAM KIA (1215 SCALP AVENUE, JOHNSTOWN, PA 15904, 814-266-8611) WHERE THE DEALER TEST DROVE THE VEHICLE; HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS DIAGNOSED, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER DETERMINED THAT THE FAILURE OCCURRED DUE TO LOW GRADE FUEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 915.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE, BUT THE ENGINE CONTINUED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES WHILE AT A STOP OR TRAFFIC LIGHT. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED SEVERAL TIMES TO ACCELERATE. THE VEHICLE WAS TAKEN TO TEAM KIA (1215 SCALP AVENUE, JOHNSTOWN, PA 15904, 814-266-8611) WHERE THE DEALER TEST DROVE THE VEHICLE; HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS DIAGNOSED, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER DETERMINED THAT THE FAILURE OCCURRED DUE TO LOW GRADE FUEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 915.
Mfg Campaign: 11083201
Recall Date: Apr 4, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I TURNED MY RIGHT SIGNAL LIGHT ON THE FRONT AND REAR WINDSHIELD WIPERS CAME ON AND THE HIGH BEAM LIGHT ICON STARTED FLASHING ON THE DASHBOARD.
Corrective Action:
WHEN I TURNED MY RIGHT SIGNAL LIGHT ON THE FRONT AND REAR WINDSHIELD WIPERS CAME ON AND THE HIGH BEAM LIGHT ICON STARTED FLASHING ON THE DASHBOARD.
Additional Notes:
WHEN I TURNED MY RIGHT SIGNAL LIGHT ON THE FRONT AND REAR WINDSHIELD WIPERS CAME ON AND THE HIGH BEAM LIGHT ICON STARTED FLASHING ON THE DASHBOARD.
Mfg Campaign: 11041161
Recall Date: Oct 30, 2017
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN, AN ABNORMAL SOUND WAS PRESENT. THE CONTACT HEARD SOMETHING DRAGGING IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB SIGHT INDEPENDENCE KIA (1700 S. NOLAND ROAD, INDEPENDENCE, MO 64055) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS LIKELY CAUSED BY THE OWNER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN, AN ABNORMAL SOUND WAS PRESENT. THE CONTACT HEARD SOMETHING DRAGGING IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB SIGHT INDEPENDENCE KIA (1700 S. NOLAND ROAD, INDEPENDENCE, MO 64055) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS LIKELY CAUSED BY THE OWNER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN, AN ABNORMAL SOUND WAS PRESENT. THE CONTACT HEARD SOMETHING DRAGGING IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB SIGHT INDEPENDENCE KIA (1700 S. NOLAND ROAD, INDEPENDENCE, MO 64055) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS LIKELY CAUSED BY THE OWNER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11035893
Recall Date: Oct 23, 2017
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED INDEPENDENTLY AFTER A FEW MOMENTS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,600.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED INDEPENDENTLY AFTER A FEW MOMENTS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,600.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED INDEPENDENTLY AFTER A FEW MOMENTS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,600.
Mfg Campaign: 10917774
Recall Date: Oct 21, 2016
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
ON SEPTEMBER 16, 2016 AT APPROXIMATELY9:12PM, I [XXX] , HAD JUST PICKED UP A PASSENGER WAS INVOLVED IN A CAR ACCIDENT . WHERE AS I WAS REAR ENDED WHILE AT A COMPLETE STOP AT A SIGNAL LIGHT AT THE INTERSECTION OF SOUTHWESTERN AND MOCKINGBIRD WITH THE PASSENGER IN THE CAR. THERE WAS A POLICE REPORT FILED THE NUMBER IS [XXX] THE AIRBAG DID NOT DEPLORE .....UPDATED 10/26/16 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
ON SEPTEMBER 16, 2016 AT APPROXIMATELY9:12PM, I [XXX] , HAD JUST PICKED UP A PASSENGER WAS INVOLVED IN A CAR ACCIDENT . WHERE AS I WAS REAR ENDED WHILE AT A COMPLETE STOP AT A SIGNAL LIGHT AT THE INTERSECTION OF SOUTHWESTERN AND MOCKINGBIRD WITH THE PASSENGER IN THE CAR. THERE WAS A POLICE REPORT FILED THE NUMBER IS [XXX] THE AIRBAG DID NOT DEPLORE .....UPDATED 10/26/16 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
ON SEPTEMBER 16, 2016 AT APPROXIMATELY9:12PM, I [XXX] , HAD JUST PICKED UP A PASSENGER WAS INVOLVED IN A CAR ACCIDENT . WHERE AS I WAS REAR ENDED WHILE AT A COMPLETE STOP AT A SIGNAL LIGHT AT THE INTERSECTION OF SOUTHWESTERN AND MOCKINGBIRD WITH THE PASSENGER IN THE CAR. THERE WAS A POLICE REPORT FILED THE NUMBER IS [XXX] THE AIRBAG DID NOT DEPLORE .....UPDATED 10/26/16 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10914893
Recall Date: Oct 8, 2016
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