Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
329 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE. ON A ROAD WHERE THE SPEED LIMIT WAS 60 MPH, THE VEHICLE STOPPED ACCELERATING AT 55 MPH SUDDENLY AND CAUSED DISRUPTION IN THE TRAFFIC UNTIL I COULD CRUISE TO THE SHOULDER IN NEUTRAL. IT WAS A SCARY SITUATION WHERE MULTIPLE ACCIDENTS WERE NARROWLY AVOIDED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE TRANSMISSION WAS IDENTIFIED TO HAVE A BROKEN TRANSMISSION WITH 3000 MILES ON IT.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE. ON A ROAD WHERE THE SPEED LIMIT WAS 60 MPH, THE VEHICLE STOPPED ACCELERATING AT 55 MPH SUDDENLY AND CAUSED DISRUPTION IN THE TRAFFIC UNTIL I COULD CRUISE TO THE SHOULDER IN NEUTRAL. IT WAS A SCARY SITUATION WHERE MULTIPLE ACCIDENTS WERE NARROWLY AVOIDED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE TRANSMISSION WAS IDENTIFIED TO HAVE A BROKEN TRANSMISSION WITH 3000 MILES ON IT.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE. ON A ROAD WHERE THE SPEED LIMIT WAS 60 MPH, THE VEHICLE STOPPED ACCELERATING AT 55 MPH SUDDENLY AND CAUSED DISRUPTION IN THE TRAFFIC UNTIL I COULD CRUISE TO THE SHOULDER IN NEUTRAL. IT WAS A SCARY SITUATION WHERE MULTIPLE ACCIDENTS WERE NARROWLY AVOIDED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE TRANSMISSION WAS IDENTIFIED TO HAVE A BROKEN TRANSMISSION WITH 3000 MILES ON IT.
Mfg Campaign: 11389675
Recall Date: Jan 24, 2021
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE. ON A ROAD WHERE THE SPEED LIMIT WAS 60 MPH, THE VEHICLE STOPPED ACCELERATING AT 55 MPH SUDDENLY AND CAUSED DISRUPTION IN THE TRAFFIC UNTIL I COULD CRUISE TO THE SHOULDER IN NEUTRAL. IT WAS A SCARY SITUATION WHERE MULTIPLE ACCIDENTS WERE NARROWLY AVOIDED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE TRANSMISSION WAS IDENTIFIED TO HAVE A BROKEN TRANSMISSION WITH 3000 MILES ON IT.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE. ON A ROAD WHERE THE SPEED LIMIT WAS 60 MPH, THE VEHICLE STOPPED ACCELERATING AT 55 MPH SUDDENLY AND CAUSED DISRUPTION IN THE TRAFFIC UNTIL I COULD CRUISE TO THE SHOULDER IN NEUTRAL. IT WAS A SCARY SITUATION WHERE MULTIPLE ACCIDENTS WERE NARROWLY AVOIDED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE TRANSMISSION WAS IDENTIFIED TO HAVE A BROKEN TRANSMISSION WITH 3000 MILES ON IT.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE. ON A ROAD WHERE THE SPEED LIMIT WAS 60 MPH, THE VEHICLE STOPPED ACCELERATING AT 55 MPH SUDDENLY AND CAUSED DISRUPTION IN THE TRAFFIC UNTIL I COULD CRUISE TO THE SHOULDER IN NEUTRAL. IT WAS A SCARY SITUATION WHERE MULTIPLE ACCIDENTS WERE NARROWLY AVOIDED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE TRANSMISSION WAS IDENTIFIED TO HAVE A BROKEN TRANSMISSION WITH 3000 MILES ON IT.
Mfg Campaign: 11389675
Recall Date: Jan 24, 2021
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
NO MATTER WHAT SPEED, CAR WILL RANDOMLY JERK FROM LEFT TO RIGHT, FEELING LIKE DEATH WOBBLE. AT HIGHER SPEEDS MORE THAN 45MPH THE CAR WILL VIOLENTLY JERK FROM LEFT TO RIGHT, FEELING OUT OF CONTROL. KIA DEALERSHIP ON CENTRAL AVE IN ALBANY NY USA NOTIFIED, SAID THE ALIGNMENT WAS OFF AND PASS REAR CAMBER BOLT IS BENT. STATED THEY DID AN ALIGNMENT FOR THE FRONT TWO AND THE LEFT REAR BUT NOT THE RIGHT REAR, PROBLEM IS NOT FIXED.
Corrective Action:
NO MATTER WHAT SPEED, CAR WILL RANDOMLY JERK FROM LEFT TO RIGHT, FEELING LIKE DEATH WOBBLE. AT HIGHER SPEEDS MORE THAN 45MPH THE CAR WILL VIOLENTLY JERK FROM LEFT TO RIGHT, FEELING OUT OF CONTROL. KIA DEALERSHIP ON CENTRAL AVE IN ALBANY NY USA NOTIFIED, SAID THE ALIGNMENT WAS OFF AND PASS REAR CAMBER BOLT IS BENT. STATED THEY DID AN ALIGNMENT FOR THE FRONT TWO AND THE LEFT REAR BUT NOT THE RIGHT REAR, PROBLEM IS NOT FIXED.
Additional Notes:
NO MATTER WHAT SPEED, CAR WILL RANDOMLY JERK FROM LEFT TO RIGHT, FEELING LIKE DEATH WOBBLE. AT HIGHER SPEEDS MORE THAN 45MPH THE CAR WILL VIOLENTLY JERK FROM LEFT TO RIGHT, FEELING OUT OF CONTROL. KIA DEALERSHIP ON CENTRAL AVE IN ALBANY NY USA NOTIFIED, SAID THE ALIGNMENT WAS OFF AND PASS REAR CAMBER BOLT IS BENT. STATED THEY DID AN ALIGNMENT FOR THE FRONT TWO AND THE LEFT REAR BUT NOT THE RIGHT REAR, PROBLEM IS NOT FIXED.
Mfg Campaign: 11384213
Recall Date: Dec 19, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NO MATTER WHAT SPEED, CAR WILL RANDOMLY JERK FROM LEFT TO RIGHT, FEELING LIKE DEATH WOBBLE. AT HIGHER SPEEDS MORE THAN 45MPH THE CAR WILL VIOLENTLY JERK FROM LEFT TO RIGHT, FEELING OUT OF CONTROL. KIA DEALERSHIP ON CENTRAL AVE IN ALBANY NY USA NOTIFIED, SAID THE ALIGNMENT WAS OFF AND PASS REAR CAMBER BOLT IS BENT. STATED THEY DID AN ALIGNMENT FOR THE FRONT TWO AND THE LEFT REAR BUT NOT THE RIGHT REAR, PROBLEM IS NOT FIXED.
Corrective Action:
NO MATTER WHAT SPEED, CAR WILL RANDOMLY JERK FROM LEFT TO RIGHT, FEELING LIKE DEATH WOBBLE. AT HIGHER SPEEDS MORE THAN 45MPH THE CAR WILL VIOLENTLY JERK FROM LEFT TO RIGHT, FEELING OUT OF CONTROL. KIA DEALERSHIP ON CENTRAL AVE IN ALBANY NY USA NOTIFIED, SAID THE ALIGNMENT WAS OFF AND PASS REAR CAMBER BOLT IS BENT. STATED THEY DID AN ALIGNMENT FOR THE FRONT TWO AND THE LEFT REAR BUT NOT THE RIGHT REAR, PROBLEM IS NOT FIXED.
Additional Notes:
NO MATTER WHAT SPEED, CAR WILL RANDOMLY JERK FROM LEFT TO RIGHT, FEELING LIKE DEATH WOBBLE. AT HIGHER SPEEDS MORE THAN 45MPH THE CAR WILL VIOLENTLY JERK FROM LEFT TO RIGHT, FEELING OUT OF CONTROL. KIA DEALERSHIP ON CENTRAL AVE IN ALBANY NY USA NOTIFIED, SAID THE ALIGNMENT WAS OFF AND PASS REAR CAMBER BOLT IS BENT. STATED THEY DID AN ALIGNMENT FOR THE FRONT TWO AND THE LEFT REAR BUT NOT THE RIGHT REAR, PROBLEM IS NOT FIXED.
Mfg Campaign: 11384213
Recall Date: Dec 19, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AT 5,800 MILES, MY SELTOS SUDDENLY STOPPED ACCELERATING WHILE IN MOTION. RPMS SHOT UP TO 7 AND 8, AND THE CAR WOULD NOT GO ABOVE 35 MPH. THE ENGINE WAS GRINDING. I GOT THE CAR TO THE DEALERSHIP AND WAS TOLD THE TRANSMISSION NEEDS TO BE REPLACED. I WAS ALSO TOLD THERE IS NO TRANSMISSION IN THE COUNTRY SO ONE HAS BEEN ORDERED.
Corrective Action:
AT 5,800 MILES, MY SELTOS SUDDENLY STOPPED ACCELERATING WHILE IN MOTION. RPMS SHOT UP TO 7 AND 8, AND THE CAR WOULD NOT GO ABOVE 35 MPH. THE ENGINE WAS GRINDING. I GOT THE CAR TO THE DEALERSHIP AND WAS TOLD THE TRANSMISSION NEEDS TO BE REPLACED. I WAS ALSO TOLD THERE IS NO TRANSMISSION IN THE COUNTRY SO ONE HAS BEEN ORDERED.
Additional Notes:
AT 5,800 MILES, MY SELTOS SUDDENLY STOPPED ACCELERATING WHILE IN MOTION. RPMS SHOT UP TO 7 AND 8, AND THE CAR WOULD NOT GO ABOVE 35 MPH. THE ENGINE WAS GRINDING. I GOT THE CAR TO THE DEALERSHIP AND WAS TOLD THE TRANSMISSION NEEDS TO BE REPLACED. I WAS ALSO TOLD THERE IS NO TRANSMISSION IN THE COUNTRY SO ONE HAS BEEN ORDERED.
Mfg Campaign: 11378371
Recall Date: Dec 7, 2020
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THIS VEHICLE HAS A HUGE FLAW. THE DESIGN ANGLE OF THE WIND SHIELD PICKS UP A GLARE FROM THE DASH WHICH COVERS THE ENTIRE VIEWING ANGLE FROM CENTER WIND SHIELD TO THE RIGHT. ONLY REALLY VISIBLE WHEN THE SUN IS OUT. KIA CONSUMER AFFAIRS HAS ADMITTED VIA EMAIL AND CASE STATEMENT THAT IT IS A DESIGN ISSUE AND NOTHING CAN BE DONE. PHOTO SHOWS DASH GLARE. ANYTHING THAT IS PLACED ON THE DASH IS REFLECTED ON THE WINDOW SHIELD.
Corrective Action:
THIS VEHICLE HAS A HUGE FLAW. THE DESIGN ANGLE OF THE WIND SHIELD PICKS UP A GLARE FROM THE DASH WHICH COVERS THE ENTIRE VIEWING ANGLE FROM CENTER WIND SHIELD TO THE RIGHT. ONLY REALLY VISIBLE WHEN THE SUN IS OUT. KIA CONSUMER AFFAIRS HAS ADMITTED VIA EMAIL AND CASE STATEMENT THAT IT IS A DESIGN ISSUE AND NOTHING CAN BE DONE. PHOTO SHOWS DASH GLARE. ANYTHING THAT IS PLACED ON THE DASH IS REFLECTED ON THE WINDOW SHIELD.
Additional Notes:
THIS VEHICLE HAS A HUGE FLAW. THE DESIGN ANGLE OF THE WIND SHIELD PICKS UP A GLARE FROM THE DASH WHICH COVERS THE ENTIRE VIEWING ANGLE FROM CENTER WIND SHIELD TO THE RIGHT. ONLY REALLY VISIBLE WHEN THE SUN IS OUT. KIA CONSUMER AFFAIRS HAS ADMITTED VIA EMAIL AND CASE STATEMENT THAT IT IS A DESIGN ISSUE AND NOTHING CAN BE DONE. PHOTO SHOWS DASH GLARE. ANYTHING THAT IS PLACED ON THE DASH IS REFLECTED ON THE WINDOW SHIELD.
Mfg Campaign: 11377869
Recall Date: Dec 4, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
GOING ON A SLIGHT INCLINE MY ENGINE FELT LIKE IT WAS SURGING SLIGHTLY AND AFTER 5 MIN THE ENGINE WAS REALLY SURGING AND THE NO MATTER HOW HARD YOU PRESSED ON THE ACCELERATOR THE SPEEDOMETER WOULD MAX OUT AT 65. AND THEN AFTER 10 MIN NO MATTER HOW MUCH YOU PRESSED ON THE ACCELERATOR THERE WOULD BE ABOUT A 5 SECOND DELAY IN THE RPMS. WHICH WOULD GO FROM 1 TO 8 MAX. AND IT FINALLY DIED ON THE FREEWAY. WHEN I FINALLY GOT IT TO THE DEALERSHIP THEY SAID THE TRANSMISSION BLEW ON IT AND TO GET A NEW ONE THEY WOULD HAVE TO ORDER IT FROM KOREA. I WILL BE WITHOUT A CAR FOR ALMOST 2 FULL MONTHS.
Corrective Action:
GOING ON A SLIGHT INCLINE MY ENGINE FELT LIKE IT WAS SURGING SLIGHTLY AND AFTER 5 MIN THE ENGINE WAS REALLY SURGING AND THE NO MATTER HOW HARD YOU PRESSED ON THE ACCELERATOR THE SPEEDOMETER WOULD MAX OUT AT 65. AND THEN AFTER 10 MIN NO MATTER HOW MUCH YOU PRESSED ON THE ACCELERATOR THERE WOULD BE ABOUT A 5 SECOND DELAY IN THE RPMS. WHICH WOULD GO FROM 1 TO 8 MAX. AND IT FINALLY DIED ON THE FREEWAY. WHEN I FINALLY GOT IT TO THE DEALERSHIP THEY SAID THE TRANSMISSION BLEW ON IT AND TO GET A NEW ONE THEY WOULD HAVE TO ORDER IT FROM KOREA. I WILL BE WITHOUT A CAR FOR ALMOST 2 FULL MONTHS.
Additional Notes:
GOING ON A SLIGHT INCLINE MY ENGINE FELT LIKE IT WAS SURGING SLIGHTLY AND AFTER 5 MIN THE ENGINE WAS REALLY SURGING AND THE NO MATTER HOW HARD YOU PRESSED ON THE ACCELERATOR THE SPEEDOMETER WOULD MAX OUT AT 65. AND THEN AFTER 10 MIN NO MATTER HOW MUCH YOU PRESSED ON THE ACCELERATOR THERE WOULD BE ABOUT A 5 SECOND DELAY IN THE RPMS. WHICH WOULD GO FROM 1 TO 8 MAX. AND IT FINALLY DIED ON THE FREEWAY. WHEN I FINALLY GOT IT TO THE DEALERSHIP THEY SAID THE TRANSMISSION BLEW ON IT AND TO GET A NEW ONE THEY WOULD HAVE TO ORDER IT FROM KOREA. I WILL BE WITHOUT A CAR FOR ALMOST 2 FULL MONTHS.
Mfg Campaign: 11377207
Recall Date: Nov 30, 2020
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THERE IS A CONSTANT RATTLING NOISE COMING FROM THE REAR AREA. IT SOUNDS AT BOTHS LOW AND HIGH SPEED. NOT SURE IF IS FROM THE SUSPENSION OR SOMETHING INSIDE THE TRUNK AREA. MY VEHICLE HAS LESS THAN 600 MILES.
Corrective Action:
THERE IS A CONSTANT RATTLING NOISE COMING FROM THE REAR AREA. IT SOUNDS AT BOTHS LOW AND HIGH SPEED. NOT SURE IF IS FROM THE SUSPENSION OR SOMETHING INSIDE THE TRUNK AREA. MY VEHICLE HAS LESS THAN 600 MILES.
Additional Notes:
THERE IS A CONSTANT RATTLING NOISE COMING FROM THE REAR AREA. IT SOUNDS AT BOTHS LOW AND HIGH SPEED. NOT SURE IF IS FROM THE SUSPENSION OR SOMETHING INSIDE THE TRUNK AREA. MY VEHICLE HAS LESS THAN 600 MILES.
Mfg Campaign: 11376883
Recall Date: Nov 28, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
IN STOP AND GO TRAFFIC THE TRANSMISSION TEMPERATURE TOO HOT WARNING CAME ON. EVENTUALLY GOT INTO THE RED ZONE, HAD TO PULL OVER AND KEEP FOOT ON BRAKE TO DISENGAGED DUAL CLUTCH SYSTEM TO HELP DISSIPATE HEAT. EVENTUALLY WENT BACK DOWN TO NORMAL RANGE OF TEMPERATURE. DEALER STATED FOUND NO ARTICLES OR RESOURCES FOR THIS ISSUE.
Corrective Action:
IN STOP AND GO TRAFFIC THE TRANSMISSION TEMPERATURE TOO HOT WARNING CAME ON. EVENTUALLY GOT INTO THE RED ZONE, HAD TO PULL OVER AND KEEP FOOT ON BRAKE TO DISENGAGED DUAL CLUTCH SYSTEM TO HELP DISSIPATE HEAT. EVENTUALLY WENT BACK DOWN TO NORMAL RANGE OF TEMPERATURE. DEALER STATED FOUND NO ARTICLES OR RESOURCES FOR THIS ISSUE.
Additional Notes:
IN STOP AND GO TRAFFIC THE TRANSMISSION TEMPERATURE TOO HOT WARNING CAME ON. EVENTUALLY GOT INTO THE RED ZONE, HAD TO PULL OVER AND KEEP FOOT ON BRAKE TO DISENGAGED DUAL CLUTCH SYSTEM TO HELP DISSIPATE HEAT. EVENTUALLY WENT BACK DOWN TO NORMAL RANGE OF TEMPERATURE. DEALER STATED FOUND NO ARTICLES OR RESOURCES FOR THIS ISSUE.
Mfg Campaign: 11376368
Recall Date: Nov 25, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR HAS 3000 MILES,CAR HAD BEEN SURGING WHEN ACCELERATING, IT REVVED UP WHEN IN DRIVE, WOULDN'T GO AS I WAS EXITING OFF OF INTERSTATE. WAS TOWED TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SENT ME HOME. I MADE IT 47 MILES WHEN IT STOPPED ACCELERATING AND STOPPED GOING. WAS TOWED BACK TO DEALER, WHERE IT HAS BEEN FOR OVER 2 WEEKS. THEY ARE PUTTING IN A NEW TRANSMISSION.
Corrective Action:
CAR HAS 3000 MILES,CAR HAD BEEN SURGING WHEN ACCELERATING, IT REVVED UP WHEN IN DRIVE, WOULDN'T GO AS I WAS EXITING OFF OF INTERSTATE. WAS TOWED TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SENT ME HOME. I MADE IT 47 MILES WHEN IT STOPPED ACCELERATING AND STOPPED GOING. WAS TOWED BACK TO DEALER, WHERE IT HAS BEEN FOR OVER 2 WEEKS. THEY ARE PUTTING IN A NEW TRANSMISSION.
Additional Notes:
CAR HAS 3000 MILES,CAR HAD BEEN SURGING WHEN ACCELERATING, IT REVVED UP WHEN IN DRIVE, WOULDN'T GO AS I WAS EXITING OFF OF INTERSTATE. WAS TOWED TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SENT ME HOME. I MADE IT 47 MILES WHEN IT STOPPED ACCELERATING AND STOPPED GOING. WAS TOWED BACK TO DEALER, WHERE IT HAS BEEN FOR OVER 2 WEEKS. THEY ARE PUTTING IN A NEW TRANSMISSION.
Mfg Campaign: 11376017
Recall Date: Nov 23, 2020
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR HAS 3000 MILES,CAR HAD BEEN SURGING WHEN ACCELERATING, IT REVVED UP WHEN IN DRIVE, WOULDN'T GO AS I WAS EXITING OFF OF INTERSTATE. WAS TOWED TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SENT ME HOME. I MADE IT 47 MILES WHEN IT STOPPED ACCELERATING AND STOPPED GOING. WAS TOWED BACK TO DEALER, WHERE IT HAS BEEN FOR OVER 2 WEEKS. THEY ARE PUTTING IN A NEW TRANSMISSION.
Corrective Action:
CAR HAS 3000 MILES,CAR HAD BEEN SURGING WHEN ACCELERATING, IT REVVED UP WHEN IN DRIVE, WOULDN'T GO AS I WAS EXITING OFF OF INTERSTATE. WAS TOWED TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SENT ME HOME. I MADE IT 47 MILES WHEN IT STOPPED ACCELERATING AND STOPPED GOING. WAS TOWED BACK TO DEALER, WHERE IT HAS BEEN FOR OVER 2 WEEKS. THEY ARE PUTTING IN A NEW TRANSMISSION.
Additional Notes:
CAR HAS 3000 MILES,CAR HAD BEEN SURGING WHEN ACCELERATING, IT REVVED UP WHEN IN DRIVE, WOULDN'T GO AS I WAS EXITING OFF OF INTERSTATE. WAS TOWED TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SENT ME HOME. I MADE IT 47 MILES WHEN IT STOPPED ACCELERATING AND STOPPED GOING. WAS TOWED BACK TO DEALER, WHERE IT HAS BEEN FOR OVER 2 WEEKS. THEY ARE PUTTING IN A NEW TRANSMISSION.
Mfg Campaign: 11376017
Recall Date: Nov 23, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WAS HAVING DIFFICULTY SHIFTING BETWEEN GEARS, UNTIL ONE TIME IT DID NOT SWITCH FROM AUTOMATIC OFF AT STOPLIGHT BACK INTO GEAR. HAD TO TURN CAR OFF/ON TO GET IT INTO GEAR. LATER ON THE HIGHWAY AT ~60MPH, AS IT WAS TRYING TO DOWNSHIFT TO GO UP A HILL, IT FAILED TO ENGAGE A GEAR. ENGINE LIGHT CAME ON AND HAD TO COAST INTO SHOULDER TO AWAIT IT BEING TOWED. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION, WAS BAD FROM FACTORY - CAR HAS ~2K MILES ON IT. TECHNICIAN SAID IT'S NOT THE FIRST HE'S SEEN LIKE THIS.
Corrective Action:
VEHICLE WAS HAVING DIFFICULTY SHIFTING BETWEEN GEARS, UNTIL ONE TIME IT DID NOT SWITCH FROM AUTOMATIC OFF AT STOPLIGHT BACK INTO GEAR. HAD TO TURN CAR OFF/ON TO GET IT INTO GEAR. LATER ON THE HIGHWAY AT ~60MPH, AS IT WAS TRYING TO DOWNSHIFT TO GO UP A HILL, IT FAILED TO ENGAGE A GEAR. ENGINE LIGHT CAME ON AND HAD TO COAST INTO SHOULDER TO AWAIT IT BEING TOWED. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION, WAS BAD FROM FACTORY - CAR HAS ~2K MILES ON IT. TECHNICIAN SAID IT'S NOT THE FIRST HE'S SEEN LIKE THIS.
Additional Notes:
VEHICLE WAS HAVING DIFFICULTY SHIFTING BETWEEN GEARS, UNTIL ONE TIME IT DID NOT SWITCH FROM AUTOMATIC OFF AT STOPLIGHT BACK INTO GEAR. HAD TO TURN CAR OFF/ON TO GET IT INTO GEAR. LATER ON THE HIGHWAY AT ~60MPH, AS IT WAS TRYING TO DOWNSHIFT TO GO UP A HILL, IT FAILED TO ENGAGE A GEAR. ENGINE LIGHT CAME ON AND HAD TO COAST INTO SHOULDER TO AWAIT IT BEING TOWED. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION, WAS BAD FROM FACTORY - CAR HAS ~2K MILES ON IT. TECHNICIAN SAID IT'S NOT THE FIRST HE'S SEEN LIKE THIS.
Mfg Campaign: 11374915
Recall Date: Nov 16, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS HAVING DIFFICULTY SHIFTING BETWEEN GEARS, UNTIL ONE TIME IT DID NOT SWITCH FROM AUTOMATIC OFF AT STOPLIGHT BACK INTO GEAR. HAD TO TURN CAR OFF/ON TO GET IT INTO GEAR. LATER ON THE HIGHWAY AT ~60MPH, AS IT WAS TRYING TO DOWNSHIFT TO GO UP A HILL, IT FAILED TO ENGAGE A GEAR. ENGINE LIGHT CAME ON AND HAD TO COAST INTO SHOULDER TO AWAIT IT BEING TOWED. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION, WAS BAD FROM FACTORY - CAR HAS ~2K MILES ON IT. TECHNICIAN SAID IT'S NOT THE FIRST HE'S SEEN LIKE THIS.
Corrective Action:
VEHICLE WAS HAVING DIFFICULTY SHIFTING BETWEEN GEARS, UNTIL ONE TIME IT DID NOT SWITCH FROM AUTOMATIC OFF AT STOPLIGHT BACK INTO GEAR. HAD TO TURN CAR OFF/ON TO GET IT INTO GEAR. LATER ON THE HIGHWAY AT ~60MPH, AS IT WAS TRYING TO DOWNSHIFT TO GO UP A HILL, IT FAILED TO ENGAGE A GEAR. ENGINE LIGHT CAME ON AND HAD TO COAST INTO SHOULDER TO AWAIT IT BEING TOWED. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION, WAS BAD FROM FACTORY - CAR HAS ~2K MILES ON IT. TECHNICIAN SAID IT'S NOT THE FIRST HE'S SEEN LIKE THIS.
Additional Notes:
VEHICLE WAS HAVING DIFFICULTY SHIFTING BETWEEN GEARS, UNTIL ONE TIME IT DID NOT SWITCH FROM AUTOMATIC OFF AT STOPLIGHT BACK INTO GEAR. HAD TO TURN CAR OFF/ON TO GET IT INTO GEAR. LATER ON THE HIGHWAY AT ~60MPH, AS IT WAS TRYING TO DOWNSHIFT TO GO UP A HILL, IT FAILED TO ENGAGE A GEAR. ENGINE LIGHT CAME ON AND HAD TO COAST INTO SHOULDER TO AWAIT IT BEING TOWED. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION, WAS BAD FROM FACTORY - CAR HAS ~2K MILES ON IT. TECHNICIAN SAID IT'S NOT THE FIRST HE'S SEEN LIKE THIS.
Mfg Campaign: 11374915
Recall Date: Nov 16, 2020
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HVAC BLOWER WOULD NOT BLOW. DEALER FOUND MELTED RELAYS. ONE WEEK AFTER REPLACING THE ENTIRE ENGINE WIRING HARNESS I STARTED TO GET A BURNT ELECTRICAL SMELL THROUGH THE VENTS. I LOOKED IN THE ENGINE FUSE BOX AND THERE WERE MELTED RELAYS AGAIN.
Corrective Action:
HVAC BLOWER WOULD NOT BLOW. DEALER FOUND MELTED RELAYS. ONE WEEK AFTER REPLACING THE ENTIRE ENGINE WIRING HARNESS I STARTED TO GET A BURNT ELECTRICAL SMELL THROUGH THE VENTS. I LOOKED IN THE ENGINE FUSE BOX AND THERE WERE MELTED RELAYS AGAIN.
Additional Notes:
HVAC BLOWER WOULD NOT BLOW. DEALER FOUND MELTED RELAYS. ONE WEEK AFTER REPLACING THE ENTIRE ENGINE WIRING HARNESS I STARTED TO GET A BURNT ELECTRICAL SMELL THROUGH THE VENTS. I LOOKED IN THE ENGINE FUSE BOX AND THERE WERE MELTED RELAYS AGAIN.
Mfg Campaign: 11374712
Recall Date: Nov 15, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
HVAC BLOWER WOULD NOT BLOW. DEALER FOUND MELTED RELAYS. ONE WEEK AFTER REPLACING THE ENTIRE ENGINE WIRING HARNESS I STARTED TO GET A BURNT ELECTRICAL SMELL THROUGH THE VENTS. I LOOKED IN THE ENGINE FUSE BOX AND THERE WERE MELTED RELAYS AGAIN.
Corrective Action:
HVAC BLOWER WOULD NOT BLOW. DEALER FOUND MELTED RELAYS. ONE WEEK AFTER REPLACING THE ENTIRE ENGINE WIRING HARNESS I STARTED TO GET A BURNT ELECTRICAL SMELL THROUGH THE VENTS. I LOOKED IN THE ENGINE FUSE BOX AND THERE WERE MELTED RELAYS AGAIN.
Additional Notes:
HVAC BLOWER WOULD NOT BLOW. DEALER FOUND MELTED RELAYS. ONE WEEK AFTER REPLACING THE ENTIRE ENGINE WIRING HARNESS I STARTED TO GET A BURNT ELECTRICAL SMELL THROUGH THE VENTS. I LOOKED IN THE ENGINE FUSE BOX AND THERE WERE MELTED RELAYS AGAIN.
Mfg Campaign: 11374712
Recall Date: Nov 15, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WILL NOT PROPERLY SHIFT GEARS AND WILL STALL RANDOMLY AT TRAFFIC STOPS.
Corrective Action:
VEHICLE WILL NOT PROPERLY SHIFT GEARS AND WILL STALL RANDOMLY AT TRAFFIC STOPS.
Additional Notes:
VEHICLE WILL NOT PROPERLY SHIFT GEARS AND WILL STALL RANDOMLY AT TRAFFIC STOPS.
Mfg Campaign: 11365229
Recall Date: Oct 19, 2020
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I BELIEVE KIA IS MANUFACTURING / OR SOURCING VERY BAD QUALITY WINDSHIELD FOR THEIR VEHICLES. I WAS DRIVING MY KIA SELTOS AT 55 MPH ON A CITY ROAD WHEN A SMALL CHIP HIT MY SCREEN WHICH DIDN'T EVEN CREATE ANY STRIKING SOUND AND THE NEXT SECOND I KNOW MY WINDSCREEN DEVELOPED THIS HUGE CRACK. MY CAR WAS APPROXIMATELY 40 DAYS OLD. RIGHT AFTER THAT I TOLD MY DEALERSHIP AND THEIR RESPONSE WAS VERY COLD. THEY EVEN DIDN'T TAKE ANY PICTURES TO CONSULT KIA CONSUMER AFFAIRS. THEY SAID IT WAS AN OUTSIDE INFLUENCE AND THEY WON'T CONSIDER TO COVER IT UNDER ANY WARRANTY. THEN I WENT ON VARIOUS CAR FORUMS TO FIND OUT THAT KIA TELLURIDE BUYERS HAVE FREQUENTLY COMPLAINED ABOUT THE ISSUE AND THE COMPANY REPLACED IT FOR THEM CALLING IT A "GOOD WILL GESTURE". I ALSO REACHED OUT TO VARIOUS OTHER KIA CAR BUYERS AND I WAS SURPISED TO FIND OUT THAT IT WAS ONE OF THE MOST COMMON COMPLAINTS. SURPISINGLY MAJORITY OF THESE WINDSCREENS CRACK WHEN SOMETHING HITS THE CORNERS (WHERE IT SITS ON THE FRAME). PROBABLY A PRESSURE POINT. BUT THIS NEEDS TO BE TAKEN CARE OF. I DON'T WANT TO SPEND A 1500$ AGAIN ON A WINSHIELD REPLACE AFTER EVERY 40 DAYS
Corrective Action:
I BELIEVE KIA IS MANUFACTURING / OR SOURCING VERY BAD QUALITY WINDSHIELD FOR THEIR VEHICLES. I WAS DRIVING MY KIA SELTOS AT 55 MPH ON A CITY ROAD WHEN A SMALL CHIP HIT MY SCREEN WHICH DIDN'T EVEN CREATE ANY STRIKING SOUND AND THE NEXT SECOND I KNOW MY WINDSCREEN DEVELOPED THIS HUGE CRACK. MY CAR WAS APPROXIMATELY 40 DAYS OLD. RIGHT AFTER THAT I TOLD MY DEALERSHIP AND THEIR RESPONSE WAS VERY COLD. THEY EVEN DIDN'T TAKE ANY PICTURES TO CONSULT KIA CONSUMER AFFAIRS. THEY SAID IT WAS AN OUTSIDE INFLUENCE AND THEY WON'T CONSIDER TO COVER IT UNDER ANY WARRANTY. THEN I WENT ON VARIOUS CAR FORUMS TO FIND OUT THAT KIA TELLURIDE BUYERS HAVE FREQUENTLY COMPLAINED ABOUT THE ISSUE AND THE COMPANY REPLACED IT FOR THEM CALLING IT A "GOOD WILL GESTURE". I ALSO REACHED OUT TO VARIOUS OTHER KIA CAR BUYERS AND I WAS SURPISED TO FIND OUT THAT IT WAS ONE OF THE MOST COMMON COMPLAINTS. SURPISINGLY MAJORITY OF THESE WINDSCREENS CRACK WHEN SOMETHING HITS THE CORNERS (WHERE IT SITS ON THE FRAME). PROBABLY A PRESSURE POINT. BUT THIS NEEDS TO BE TAKEN CARE OF. I DON'T WANT TO SPEND A 1500$ AGAIN ON A WINSHIELD REPLACE AFTER EVERY 40 DAYS
Additional Notes:
I BELIEVE KIA IS MANUFACTURING / OR SOURCING VERY BAD QUALITY WINDSHIELD FOR THEIR VEHICLES. I WAS DRIVING MY KIA SELTOS AT 55 MPH ON A CITY ROAD WHEN A SMALL CHIP HIT MY SCREEN WHICH DIDN'T EVEN CREATE ANY STRIKING SOUND AND THE NEXT SECOND I KNOW MY WINDSCREEN DEVELOPED THIS HUGE CRACK. MY CAR WAS APPROXIMATELY 40 DAYS OLD. RIGHT AFTER THAT I TOLD MY DEALERSHIP AND THEIR RESPONSE WAS VERY COLD. THEY EVEN DIDN'T TAKE ANY PICTURES TO CONSULT KIA CONSUMER AFFAIRS. THEY SAID IT WAS AN OUTSIDE INFLUENCE AND THEY WON'T CONSIDER TO COVER IT UNDER ANY WARRANTY. THEN I WENT ON VARIOUS CAR FORUMS TO FIND OUT THAT KIA TELLURIDE BUYERS HAVE FREQUENTLY COMPLAINED ABOUT THE ISSUE AND THE COMPANY REPLACED IT FOR THEM CALLING IT A "GOOD WILL GESTURE". I ALSO REACHED OUT TO VARIOUS OTHER KIA CAR BUYERS AND I WAS SURPISED TO FIND OUT THAT IT WAS ONE OF THE MOST COMMON COMPLAINTS. SURPISINGLY MAJORITY OF THESE WINDSCREENS CRACK WHEN SOMETHING HITS THE CORNERS (WHERE IT SITS ON THE FRAME). PROBABLY A PRESSURE POINT. BUT THIS NEEDS TO BE TAKEN CARE OF. I DON'T WANT TO SPEND A 1500$ AGAIN ON A WINSHIELD REPLACE AFTER EVERY 40 DAYS
Mfg Campaign: 11364580
Recall Date: Oct 15, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR WAS PARKED WITH AUTO OFF FEATURE DISABLED. VEHICLE STALLED 2-3 TIMES WHILE PARKED.
Corrective Action:
CAR WAS PARKED WITH AUTO OFF FEATURE DISABLED. VEHICLE STALLED 2-3 TIMES WHILE PARKED.
Additional Notes:
CAR WAS PARKED WITH AUTO OFF FEATURE DISABLED. VEHICLE STALLED 2-3 TIMES WHILE PARKED.
Mfg Campaign: 11363763
Recall Date: Oct 11, 2020
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WINDOW STICKER INDICATES DAYTIME RUNNING LIGHTS ON LX MODEL. MANUAL SAYS TO HAVE LIGHT SWITCH IN AUTO POSITION. WHEN MEETING THE REQUIREMENTS OUTLINED IN THE FEATURES AND OWNERS MANUAL THE DRL'S NEVER ILLUMINATE. TOWBIN KIA RESPONDED THAT THE VEHICLE IS OPERATING AS DESIGNED AND I SHOULD MOVE THE SWITCH ONE POSITION UP TO THE PARKING LIGHT POSITION IF I WANT TO USE DRL. THIS IS CONTRARY TO WHAT THE MANUAL STATES.
Corrective Action:
WINDOW STICKER INDICATES DAYTIME RUNNING LIGHTS ON LX MODEL. MANUAL SAYS TO HAVE LIGHT SWITCH IN AUTO POSITION. WHEN MEETING THE REQUIREMENTS OUTLINED IN THE FEATURES AND OWNERS MANUAL THE DRL'S NEVER ILLUMINATE. TOWBIN KIA RESPONDED THAT THE VEHICLE IS OPERATING AS DESIGNED AND I SHOULD MOVE THE SWITCH ONE POSITION UP TO THE PARKING LIGHT POSITION IF I WANT TO USE DRL. THIS IS CONTRARY TO WHAT THE MANUAL STATES.
Additional Notes:
WINDOW STICKER INDICATES DAYTIME RUNNING LIGHTS ON LX MODEL. MANUAL SAYS TO HAVE LIGHT SWITCH IN AUTO POSITION. WHEN MEETING THE REQUIREMENTS OUTLINED IN THE FEATURES AND OWNERS MANUAL THE DRL'S NEVER ILLUMINATE. TOWBIN KIA RESPONDED THAT THE VEHICLE IS OPERATING AS DESIGNED AND I SHOULD MOVE THE SWITCH ONE POSITION UP TO THE PARKING LIGHT POSITION IF I WANT TO USE DRL. THIS IS CONTRARY TO WHAT THE MANUAL STATES.
Mfg Campaign: 11363655
Recall Date: Oct 10, 2020
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Corrective Action:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Additional Notes:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Mfg Campaign: 11361711
Recall Date: Sep 29, 2020
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