Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Corrective Action:
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Additional Notes:
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Mfg Campaign: 11132413
Recall Date: Oct 1, 2018
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Corrective Action:
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Additional Notes:
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Mfg Campaign: 11132413
Recall Date: Oct 1, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.
Corrective Action:
MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.
Additional Notes:
MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.
Mfg Campaign: 11129977
Recall Date: Sep 17, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE LOCKED
Corrective Action:
ENGINE LOCKED
Additional Notes:
ENGINE LOCKED
Mfg Campaign: 11129303
Recall Date: Sep 13, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED BY AN ONCOMING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS INFORMED BY ONE OF THE FIREFIGHTERS THAT THE FIRE ORIGINATED AT THE FUEL LINE BY THE FIREWALL. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY. KENDALL KIA OF NAMPA (LOCATED AT 15700 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 467-7000) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *JS
Corrective Action:
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED BY AN ONCOMING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS INFORMED BY ONE OF THE FIREFIGHTERS THAT THE FIRE ORIGINATED AT THE FUEL LINE BY THE FIREWALL. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY. KENDALL KIA OF NAMPA (LOCATED AT 15700 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 467-7000) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *JS
Additional Notes:
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED BY AN ONCOMING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS INFORMED BY ONE OF THE FIREFIGHTERS THAT THE FIRE ORIGINATED AT THE FUEL LINE BY THE FIREWALL. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY. KENDALL KIA OF NAMPA (LOCATED AT 15700 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 467-7000) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *JS
Mfg Campaign: 11128731
Recall Date: Sep 11, 2018
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CANCEL BUTTON ON STEERING WHEEL FOR SPEED CONTROL IS INOPERATIVE ABOUT 30% OF THE TIME WHILE THE VEHICLE IS IN MOTION ON HIGHWAY AND THE SPEED CONTROL IS ACTIVE. NOTE: STEPPING ON THE THE BRAKE WILL DEACTIVATE THE SPEED CONTROL.
Corrective Action:
CANCEL BUTTON ON STEERING WHEEL FOR SPEED CONTROL IS INOPERATIVE ABOUT 30% OF THE TIME WHILE THE VEHICLE IS IN MOTION ON HIGHWAY AND THE SPEED CONTROL IS ACTIVE. NOTE: STEPPING ON THE THE BRAKE WILL DEACTIVATE THE SPEED CONTROL.
Additional Notes:
CANCEL BUTTON ON STEERING WHEEL FOR SPEED CONTROL IS INOPERATIVE ABOUT 30% OF THE TIME WHILE THE VEHICLE IS IN MOTION ON HIGHWAY AND THE SPEED CONTROL IS ACTIVE. NOTE: STEPPING ON THE THE BRAKE WILL DEACTIVATE THE SPEED CONTROL.
Mfg Campaign: 11128744
Recall Date: Sep 11, 2018
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
THIS MODEL HAS 3 ROWS OF SEATS. THE 3RD ROW IS PULLED TO THE UPRIGHT POSITION FROM THE BACK HATCH ACCESS DOOR. HOWEVER, THERE DOES NOT APPEAR TO BE A LOGICAL WAY TO GET TO THIS 3RD ROW OF SEATING WITHOUT PHYSICALLY CRAWLING ON HANDS AND KNEES. WHAT AM I MISSING ?
Corrective Action:
THIS MODEL HAS 3 ROWS OF SEATS. THE 3RD ROW IS PULLED TO THE UPRIGHT POSITION FROM THE BACK HATCH ACCESS DOOR. HOWEVER, THERE DOES NOT APPEAR TO BE A LOGICAL WAY TO GET TO THIS 3RD ROW OF SEATING WITHOUT PHYSICALLY CRAWLING ON HANDS AND KNEES. WHAT AM I MISSING ?
Additional Notes:
THIS MODEL HAS 3 ROWS OF SEATS. THE 3RD ROW IS PULLED TO THE UPRIGHT POSITION FROM THE BACK HATCH ACCESS DOOR. HOWEVER, THERE DOES NOT APPEAR TO BE A LOGICAL WAY TO GET TO THIS 3RD ROW OF SEATING WITHOUT PHYSICALLY CRAWLING ON HANDS AND KNEES. WHAT AM I MISSING ?
Mfg Campaign: 11124202
Recall Date: Sep 4, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN STARTING UP CAR, VEHICLE SHAKES VIOLENTLY FROM ENGINE, AND THEN DIES. THIS IS AN INTERMITTENT PROBLEM, AND BECAUSE KIA TECHNICIANS CANNOT FIND A PROBLEM, AND CANNOT REPLICATE IT - THEY ARE BRUSHING THE PROBLEM OFF. THEIR TECHLINE IS USELESS. I ESCALATED THE CASE TO THE CUSTOMER RELATIONS LINE THEY TOLD ME THEY CANNOT DO ANYTHING UNLESS THEY CAN REPLICATE THE PROBLEM. THEY EVEN SUGGESTED THAT I USE MY PHONE TO RECORD EACH TIME I START UP THE CAR SO I CAN SEND THEM THE VIDEO. AND THEN THEY WERE NICE ENOUGH TO TELL ME THAT I NEED TO PICK UP MY VEHICLE IMMEDIATELY AS IT HAD NO PROBLEM. THIS WAS NOT ACCEPTABLE, SO I ATTEMPTED TO CONTACT CORPORATE WHERE A REPRESENTATIVE CALLED ME ONCE, LEFT HER NUMBER AND I RETURNED HER CALLS ON NUMEROUS OCCASIONS AND SHE HAS NEVER CALLED ME BACK.
Corrective Action:
WHEN STARTING UP CAR, VEHICLE SHAKES VIOLENTLY FROM ENGINE, AND THEN DIES. THIS IS AN INTERMITTENT PROBLEM, AND BECAUSE KIA TECHNICIANS CANNOT FIND A PROBLEM, AND CANNOT REPLICATE IT - THEY ARE BRUSHING THE PROBLEM OFF. THEIR TECHLINE IS USELESS. I ESCALATED THE CASE TO THE CUSTOMER RELATIONS LINE THEY TOLD ME THEY CANNOT DO ANYTHING UNLESS THEY CAN REPLICATE THE PROBLEM. THEY EVEN SUGGESTED THAT I USE MY PHONE TO RECORD EACH TIME I START UP THE CAR SO I CAN SEND THEM THE VIDEO. AND THEN THEY WERE NICE ENOUGH TO TELL ME THAT I NEED TO PICK UP MY VEHICLE IMMEDIATELY AS IT HAD NO PROBLEM. THIS WAS NOT ACCEPTABLE, SO I ATTEMPTED TO CONTACT CORPORATE WHERE A REPRESENTATIVE CALLED ME ONCE, LEFT HER NUMBER AND I RETURNED HER CALLS ON NUMEROUS OCCASIONS AND SHE HAS NEVER CALLED ME BACK.
Additional Notes:
WHEN STARTING UP CAR, VEHICLE SHAKES VIOLENTLY FROM ENGINE, AND THEN DIES. THIS IS AN INTERMITTENT PROBLEM, AND BECAUSE KIA TECHNICIANS CANNOT FIND A PROBLEM, AND CANNOT REPLICATE IT - THEY ARE BRUSHING THE PROBLEM OFF. THEIR TECHLINE IS USELESS. I ESCALATED THE CASE TO THE CUSTOMER RELATIONS LINE THEY TOLD ME THEY CANNOT DO ANYTHING UNLESS THEY CAN REPLICATE THE PROBLEM. THEY EVEN SUGGESTED THAT I USE MY PHONE TO RECORD EACH TIME I START UP THE CAR SO I CAN SEND THEM THE VIDEO. AND THEN THEY WERE NICE ENOUGH TO TELL ME THAT I NEED TO PICK UP MY VEHICLE IMMEDIATELY AS IT HAD NO PROBLEM. THIS WAS NOT ACCEPTABLE, SO I ATTEMPTED TO CONTACT CORPORATE WHERE A REPRESENTATIVE CALLED ME ONCE, LEFT HER NUMBER AND I RETURNED HER CALLS ON NUMEROUS OCCASIONS AND SHE HAS NEVER CALLED ME BACK.
Mfg Campaign: 11123623
Recall Date: Aug 31, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE ENTERING HIGHWAY VEHICLE WOULD NOT PICK UP SPEED. ENGINE WOULD REV SLOWLY. PULLED OVER SHUT VEHICLE DOWN AND RESTARTED IT AND THE PROBLEM RESOLVED. CONTACTED DEALER AND WAS TOLD TO BRING IT IN. TOOK TO DEALER AND IT HAD A HIGH PRESSURE FUEL PUMP HISTORY CODE. WAS TOLD THAT IF THAT PUMP FAILS IT WOULD CAUSE WHAT I EXPERIENCED. SINCE PUMP WAS NOW WORKING THEY COULDN'T REPLACE IT PER KIA POLICY. I ASKED AGAIN WHY THEY WOULDN'T JUST REPLACE IT IF WAS SUCH A SAFETY PROBLEM AND THEY STATED THEY COULDN'T UNDER WARRANTY UNLESS IT FAILED, WHICH WOULD MEAN BEING STRANDED ON THE SIDE OF THE ROAD OR CRASHED INTO.
Corrective Action:
WHILE ENTERING HIGHWAY VEHICLE WOULD NOT PICK UP SPEED. ENGINE WOULD REV SLOWLY. PULLED OVER SHUT VEHICLE DOWN AND RESTARTED IT AND THE PROBLEM RESOLVED. CONTACTED DEALER AND WAS TOLD TO BRING IT IN. TOOK TO DEALER AND IT HAD A HIGH PRESSURE FUEL PUMP HISTORY CODE. WAS TOLD THAT IF THAT PUMP FAILS IT WOULD CAUSE WHAT I EXPERIENCED. SINCE PUMP WAS NOW WORKING THEY COULDN'T REPLACE IT PER KIA POLICY. I ASKED AGAIN WHY THEY WOULDN'T JUST REPLACE IT IF WAS SUCH A SAFETY PROBLEM AND THEY STATED THEY COULDN'T UNDER WARRANTY UNLESS IT FAILED, WHICH WOULD MEAN BEING STRANDED ON THE SIDE OF THE ROAD OR CRASHED INTO.
Additional Notes:
WHILE ENTERING HIGHWAY VEHICLE WOULD NOT PICK UP SPEED. ENGINE WOULD REV SLOWLY. PULLED OVER SHUT VEHICLE DOWN AND RESTARTED IT AND THE PROBLEM RESOLVED. CONTACTED DEALER AND WAS TOLD TO BRING IT IN. TOOK TO DEALER AND IT HAD A HIGH PRESSURE FUEL PUMP HISTORY CODE. WAS TOLD THAT IF THAT PUMP FAILS IT WOULD CAUSE WHAT I EXPERIENCED. SINCE PUMP WAS NOW WORKING THEY COULDN'T REPLACE IT PER KIA POLICY. I ASKED AGAIN WHY THEY WOULDN'T JUST REPLACE IT IF WAS SUCH A SAFETY PROBLEM AND THEY STATED THEY COULDN'T UNDER WARRANTY UNLESS IT FAILED, WHICH WOULD MEAN BEING STRANDED ON THE SIDE OF THE ROAD OR CRASHED INTO.
Mfg Campaign: 11123090
Recall Date: Aug 28, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PANORAMIC SUNROOF MALFUNCTIONED A THIRD TIME. THE FIRST TWO TIMES THEY STATED IT WAS FIXED BUT THIS THIRD TIME THEY DECIDED TO SAY MY CAR WAS SOMEHOW VANDALIZED CAUSING THE SUNROOF NOT TO FUNCTION PROPERLY. SO THAT MEANS THEY WON'T FIX IT ANYMORE. SOUNDS LIKE A NUMBER OF PEOPLE HAVE HAD PROBLEMS WITH THE SAME SUNROOF. IF SOMEONE VANDALIZED MY CAR WHY WOULD THEY STAND ON MY SUNROOF TO JUST VANDALIZE IT? SUNROOF WILL OPEN BUT WILL SOMETIMES CLOSE OR NOT AT ALL. THANKS FOR LISTENING.
Corrective Action:
PANORAMIC SUNROOF MALFUNCTIONED A THIRD TIME. THE FIRST TWO TIMES THEY STATED IT WAS FIXED BUT THIS THIRD TIME THEY DECIDED TO SAY MY CAR WAS SOMEHOW VANDALIZED CAUSING THE SUNROOF NOT TO FUNCTION PROPERLY. SO THAT MEANS THEY WON'T FIX IT ANYMORE. SOUNDS LIKE A NUMBER OF PEOPLE HAVE HAD PROBLEMS WITH THE SAME SUNROOF. IF SOMEONE VANDALIZED MY CAR WHY WOULD THEY STAND ON MY SUNROOF TO JUST VANDALIZE IT? SUNROOF WILL OPEN BUT WILL SOMETIMES CLOSE OR NOT AT ALL. THANKS FOR LISTENING.
Additional Notes:
PANORAMIC SUNROOF MALFUNCTIONED A THIRD TIME. THE FIRST TWO TIMES THEY STATED IT WAS FIXED BUT THIS THIRD TIME THEY DECIDED TO SAY MY CAR WAS SOMEHOW VANDALIZED CAUSING THE SUNROOF NOT TO FUNCTION PROPERLY. SO THAT MEANS THEY WON'T FIX IT ANYMORE. SOUNDS LIKE A NUMBER OF PEOPLE HAVE HAD PROBLEMS WITH THE SAME SUNROOF. IF SOMEONE VANDALIZED MY CAR WHY WOULD THEY STAND ON MY SUNROOF TO JUST VANDALIZE IT? SUNROOF WILL OPEN BUT WILL SOMETIMES CLOSE OR NOT AT ALL. THANKS FOR LISTENING.
Mfg Campaign: 11122239
Recall Date: Aug 24, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WE BOUGHT OUR CAR FROM CARVANA JUNE 19, 2018. ON JUNE 27TH THE VEHICLE WASN'T RESPONDING TO ACCELERATION. IT WAS STALLING. IT WOULD GO INTO REVERSE BUT AS SOON AS I PUT IT IN DRIVE IT WOULD STALL. UPON INSPECTION THE SERVICE PERSON HEARD A NOISE COMING FROM THE BELT AREA. UPON FURTHER INSPECTION THEY FOUND THE WATER PUMP LEAKING PROFUSELY COVERING THE SPLASH SHIELD. THE SOP WATER PUMP AND GASKET WERE REMOVED AND REPLACED. THEY TOPPED OFF THE COOLANT AND TEST DROVE THE VEHICLE AND IT BEGAN OPERATING AS DESIGNED. ON AUGUST 21, 2018, THE CAR STARTED HESITATING WHEN I PRESSED THE ACCELERATOR WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC. AFTER IT HAD BEEN PARKED ALL DAY I BACKED THE CAR OUT OF THE PARKING GARAGE AND ONCE I PUT THE CAR IN DRIVE IT STALLED. AGAIN, I STARTED THE CAR, ACCELERATED AND THE CAR STALLED AS I WAS ENTERING THE FREEWAY. I HAD TO PULL OVER TO A SIDE PARKING LOT AND CALL ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO HORNE KIA. THE SERVICE ATTENDANT CALLED AND EXPLAINED THE THE HIGH PERFORMANCE FUEL PUMP WAS NOT MOVING FUEL INTO THE MOTOR CAUSING THE STALLING. I ASKED IF THIS WAS CONNECTED TO THE THE OTHER STALLING ISSUE AND HE SAID, NO, NOT AT ALL. I FEEL THAT THERE IS A SERIOUS SAFETY CONCERN AND I WOULD LIKE THIS TO BE LOOKED INTO AS A POSSIBLE RECALL ISSUE. I'M CONSISTENTLY HAVING A STALLING ISSUE. THE ON BOARD CAR DIAGNOSTICS IS NOT DETECTING AN ISSUE. THIS IS A 2016 KIA SORENTO WITH 30K MILES.
Corrective Action:
WE BOUGHT OUR CAR FROM CARVANA JUNE 19, 2018. ON JUNE 27TH THE VEHICLE WASN'T RESPONDING TO ACCELERATION. IT WAS STALLING. IT WOULD GO INTO REVERSE BUT AS SOON AS I PUT IT IN DRIVE IT WOULD STALL. UPON INSPECTION THE SERVICE PERSON HEARD A NOISE COMING FROM THE BELT AREA. UPON FURTHER INSPECTION THEY FOUND THE WATER PUMP LEAKING PROFUSELY COVERING THE SPLASH SHIELD. THE SOP WATER PUMP AND GASKET WERE REMOVED AND REPLACED. THEY TOPPED OFF THE COOLANT AND TEST DROVE THE VEHICLE AND IT BEGAN OPERATING AS DESIGNED. ON AUGUST 21, 2018, THE CAR STARTED HESITATING WHEN I PRESSED THE ACCELERATOR WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC. AFTER IT HAD BEEN PARKED ALL DAY I BACKED THE CAR OUT OF THE PARKING GARAGE AND ONCE I PUT THE CAR IN DRIVE IT STALLED. AGAIN, I STARTED THE CAR, ACCELERATED AND THE CAR STALLED AS I WAS ENTERING THE FREEWAY. I HAD TO PULL OVER TO A SIDE PARKING LOT AND CALL ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO HORNE KIA. THE SERVICE ATTENDANT CALLED AND EXPLAINED THE THE HIGH PERFORMANCE FUEL PUMP WAS NOT MOVING FUEL INTO THE MOTOR CAUSING THE STALLING. I ASKED IF THIS WAS CONNECTED TO THE THE OTHER STALLING ISSUE AND HE SAID, NO, NOT AT ALL. I FEEL THAT THERE IS A SERIOUS SAFETY CONCERN AND I WOULD LIKE THIS TO BE LOOKED INTO AS A POSSIBLE RECALL ISSUE. I'M CONSISTENTLY HAVING A STALLING ISSUE. THE ON BOARD CAR DIAGNOSTICS IS NOT DETECTING AN ISSUE. THIS IS A 2016 KIA SORENTO WITH 30K MILES.
Additional Notes:
WE BOUGHT OUR CAR FROM CARVANA JUNE 19, 2018. ON JUNE 27TH THE VEHICLE WASN'T RESPONDING TO ACCELERATION. IT WAS STALLING. IT WOULD GO INTO REVERSE BUT AS SOON AS I PUT IT IN DRIVE IT WOULD STALL. UPON INSPECTION THE SERVICE PERSON HEARD A NOISE COMING FROM THE BELT AREA. UPON FURTHER INSPECTION THEY FOUND THE WATER PUMP LEAKING PROFUSELY COVERING THE SPLASH SHIELD. THE SOP WATER PUMP AND GASKET WERE REMOVED AND REPLACED. THEY TOPPED OFF THE COOLANT AND TEST DROVE THE VEHICLE AND IT BEGAN OPERATING AS DESIGNED. ON AUGUST 21, 2018, THE CAR STARTED HESITATING WHEN I PRESSED THE ACCELERATOR WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC. AFTER IT HAD BEEN PARKED ALL DAY I BACKED THE CAR OUT OF THE PARKING GARAGE AND ONCE I PUT THE CAR IN DRIVE IT STALLED. AGAIN, I STARTED THE CAR, ACCELERATED AND THE CAR STALLED AS I WAS ENTERING THE FREEWAY. I HAD TO PULL OVER TO A SIDE PARKING LOT AND CALL ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO HORNE KIA. THE SERVICE ATTENDANT CALLED AND EXPLAINED THE THE HIGH PERFORMANCE FUEL PUMP WAS NOT MOVING FUEL INTO THE MOTOR CAUSING THE STALLING. I ASKED IF THIS WAS CONNECTED TO THE THE OTHER STALLING ISSUE AND HE SAID, NO, NOT AT ALL. I FEEL THAT THERE IS A SERIOUS SAFETY CONCERN AND I WOULD LIKE THIS TO BE LOOKED INTO AS A POSSIBLE RECALL ISSUE. I'M CONSISTENTLY HAVING A STALLING ISSUE. THE ON BOARD CAR DIAGNOSTICS IS NOT DETECTING AN ISSUE. THIS IS A 2016 KIA SORENTO WITH 30K MILES.
Mfg Campaign: 11121787
Recall Date: Aug 22, 2018
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Corrective Action:
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Additional Notes:
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Mfg Campaign: 11120930
Recall Date: Aug 19, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Corrective Action:
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Additional Notes:
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Mfg Campaign: 11120930
Recall Date: Aug 19, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ROUGH IDLE/ PISTON SLAP ON START UP. DEALER STATED DRIVE TILL IT FAILS NOW THE CAR WILL RANDOMLY STOP(HAS HAPPENED 3 TIMES AT RANDOM IT SEEMS) EVERYTHING OFF WHILE DRIVING ON HIGHWAYS OR CITY STREETS, DOESN'T MATTER.
Corrective Action:
ROUGH IDLE/ PISTON SLAP ON START UP. DEALER STATED DRIVE TILL IT FAILS NOW THE CAR WILL RANDOMLY STOP(HAS HAPPENED 3 TIMES AT RANDOM IT SEEMS) EVERYTHING OFF WHILE DRIVING ON HIGHWAYS OR CITY STREETS, DOESN'T MATTER.
Additional Notes:
ROUGH IDLE/ PISTON SLAP ON START UP. DEALER STATED DRIVE TILL IT FAILS NOW THE CAR WILL RANDOMLY STOP(HAS HAPPENED 3 TIMES AT RANDOM IT SEEMS) EVERYTHING OFF WHILE DRIVING ON HIGHWAYS OR CITY STREETS, DOESN'T MATTER.
Mfg Campaign: 11118212
Recall Date: Aug 7, 2018
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Corrective Action:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Additional Notes:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Mfg Campaign: 11115749
Recall Date: Aug 4, 2018
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Corrective Action:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Additional Notes:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Mfg Campaign: 11115749
Recall Date: Aug 4, 2018
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Corrective Action:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Additional Notes:
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Mfg Campaign: 11115749
Recall Date: Aug 4, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11115350
Recall Date: Aug 2, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11115350
Recall Date: Aug 2, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MULTIPLE TIMES I WILL BE DRIVING ALONG, AND AT EITHER A SLOW SPEED OR STOPPED AT A LIGHT, THE CAR WILL JUST SHUT OFF. THIS IS NOT SAFE! ALSO 2 TIMES THE EXTERIOR LIGHTS HAVE NOT COME ON IN THE DARK EVEN IF YOU TURN THEM ON YOURSELF NOTHING COMES ON AND ITS BEEN DARK DRIVING WHEN THAT'S HAPPENED! I'M WORRIED FOR THE SAFETY OF MYSELF AND CHILDREN IN THIS CAR, AND THE DEALERSHIP AND SERVICE DEPT DO NOT FIND ANYTHING WRONG WITH THE CAR. BUT IN LOOKING ONLINE A LOT OF PEOPLE HAVE THIS COMPLAINT AS WELL! IF THIS HAPPENED TO ME AT A HIGH SPEED OR DRIVING ON THE INTERSTATE THAT COULD CAUSE AN ACCIDENT AND INJUR PEOPLE! PLEASE HELP!
Corrective Action:
MULTIPLE TIMES I WILL BE DRIVING ALONG, AND AT EITHER A SLOW SPEED OR STOPPED AT A LIGHT, THE CAR WILL JUST SHUT OFF. THIS IS NOT SAFE! ALSO 2 TIMES THE EXTERIOR LIGHTS HAVE NOT COME ON IN THE DARK EVEN IF YOU TURN THEM ON YOURSELF NOTHING COMES ON AND ITS BEEN DARK DRIVING WHEN THAT'S HAPPENED! I'M WORRIED FOR THE SAFETY OF MYSELF AND CHILDREN IN THIS CAR, AND THE DEALERSHIP AND SERVICE DEPT DO NOT FIND ANYTHING WRONG WITH THE CAR. BUT IN LOOKING ONLINE A LOT OF PEOPLE HAVE THIS COMPLAINT AS WELL! IF THIS HAPPENED TO ME AT A HIGH SPEED OR DRIVING ON THE INTERSTATE THAT COULD CAUSE AN ACCIDENT AND INJUR PEOPLE! PLEASE HELP!
Additional Notes:
MULTIPLE TIMES I WILL BE DRIVING ALONG, AND AT EITHER A SLOW SPEED OR STOPPED AT A LIGHT, THE CAR WILL JUST SHUT OFF. THIS IS NOT SAFE! ALSO 2 TIMES THE EXTERIOR LIGHTS HAVE NOT COME ON IN THE DARK EVEN IF YOU TURN THEM ON YOURSELF NOTHING COMES ON AND ITS BEEN DARK DRIVING WHEN THAT'S HAPPENED! I'M WORRIED FOR THE SAFETY OF MYSELF AND CHILDREN IN THIS CAR, AND THE DEALERSHIP AND SERVICE DEPT DO NOT FIND ANYTHING WRONG WITH THE CAR. BUT IN LOOKING ONLINE A LOT OF PEOPLE HAVE THIS COMPLAINT AS WELL! IF THIS HAPPENED TO ME AT A HIGH SPEED OR DRIVING ON THE INTERSTATE THAT COULD CAUSE AN ACCIDENT AND INJUR PEOPLE! PLEASE HELP!
Mfg Campaign: 11115123
Recall Date: Aug 1, 2018
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