Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC167
Recall Date: Sep 21, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC159
Recall Date: Dec 8, 2017
Consumer Complaints
264 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the sensor and reflash the ECM. My problem is, ever since they did that, the knock sensor has not gone off and no codes are being generated. Engine is knocking worse than before. I believe they reset the parameters to a level that basically is making the knock sensor useless. They are buying time and mileage in hopes the engine out lasts the warranty. It is a manipulation of factory settings and fraud causing the consumer future issues.
Corrective Action:
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the sensor and reflash the ECM. My problem is, ever since they did that, the knock sensor has not gone off and no codes are being generated. Engine is knocking worse than before. I believe they reset the parameters to a level that basically is making the knock sensor useless. They are buying time and mileage in hopes the engine out lasts the warranty. It is a manipulation of factory settings and fraud causing the consumer future issues.
Additional Notes:
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the sensor and reflash the ECM. My problem is, ever since they did that, the knock sensor has not gone off and no codes are being generated. Engine is knocking worse than before. I believe they reset the parameters to a level that basically is making the knock sensor useless. They are buying time and mileage in hopes the engine out lasts the warranty. It is a manipulation of factory settings and fraud causing the consumer future issues.
Mfg Campaign: 11618337
Recall Date: Oct 6, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Corrective Action:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Additional Notes:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Mfg Campaign: 11618281
Recall Date: Oct 5, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Corrective Action:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Additional Notes:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Mfg Campaign: 11618281
Recall Date: Oct 5, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Corrective Action:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Additional Notes:
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Mfg Campaign: 11618281
Recall Date: Oct 5, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Corrective Action:
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Additional Notes:
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Mfg Campaign: 11616520
Recall Date: Sep 25, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Corrective Action:
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Additional Notes:
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Mfg Campaign: 11616520
Recall Date: Sep 25, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine was consuming large amounts of oil, attempted to conduct oil consumtion test per Kia request was unable to complete due to volume of oil consumption . Engine locked up after kia telling me they couldnt help me since the oil consumtion test couldnt be completed.
Corrective Action:
Engine was consuming large amounts of oil, attempted to conduct oil consumtion test per Kia request was unable to complete due to volume of oil consumption . Engine locked up after kia telling me they couldnt help me since the oil consumtion test couldnt be completed.
Additional Notes:
Engine was consuming large amounts of oil, attempted to conduct oil consumtion test per Kia request was unable to complete due to volume of oil consumption . Engine locked up after kia telling me they couldnt help me since the oil consumtion test couldnt be completed.
Mfg Campaign: 11612967
Recall Date: Sep 6, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trunk latch stopped working.
Corrective Action:
Trunk latch stopped working.
Additional Notes:
Trunk latch stopped working.
Mfg Campaign: 11611901
Recall Date: Aug 30, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Corrective Action:
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Additional Notes:
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Mfg Campaign: 11611641
Recall Date: Aug 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Corrective Action:
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Additional Notes:
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Mfg Campaign: 11611641
Recall Date: Aug 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Corrective Action:
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Additional Notes:
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Mfg Campaign: 11611155
Recall Date: Aug 27, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Corrective Action:
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Additional Notes:
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Mfg Campaign: 11611155
Recall Date: Aug 27, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine had catastrophic failure without warning. No warning lights or performance issues. 110K miles on it. Well taken care of and taken in for oil changes at regular intervals 6K-8K.
Corrective Action:
Engine had catastrophic failure without warning. No warning lights or performance issues. 110K miles on it. Well taken care of and taken in for oil changes at regular intervals 6K-8K.
Additional Notes:
Engine had catastrophic failure without warning. No warning lights or performance issues. 110K miles on it. Well taken care of and taken in for oil changes at regular intervals 6K-8K.
Mfg Campaign: 11608466
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRUNK OPEN SIGNAL NOT TURNING OFF AND TRUNK WON’T CLOSE. DEALER SAID ITS THE TRUNK LATCH THAT NEEDS TO BE REPLACED.
Corrective Action:
TRUNK OPEN SIGNAL NOT TURNING OFF AND TRUNK WON’T CLOSE. DEALER SAID ITS THE TRUNK LATCH THAT NEEDS TO BE REPLACED.
Additional Notes:
TRUNK OPEN SIGNAL NOT TURNING OFF AND TRUNK WON’T CLOSE. DEALER SAID ITS THE TRUNK LATCH THAT NEEDS TO BE REPLACED.
Mfg Campaign: 11608191
Recall Date: Aug 13, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Corrective Action:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Additional Notes:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Mfg Campaign: 11607486
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Corrective Action:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Additional Notes:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Mfg Campaign: 11607486
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Corrective Action:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Additional Notes:
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Mfg Campaign: 11607486
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
To Whom It May Concern, I hope this message reaches someone who values the sanctity of human life. Today, while driving home, my husband experienced a terrifying incident: the brakes on our car completely failed. Thanks to my husband’s quick thinking and driving skills, he narrowly avoided a potentially catastrophic accident. We immediately took the car to a local mechanic, who informed us that the issue was due to a BRAKE BOOSTER failure. This was the first time we had ever heard of such a part, and the mechanic explained that it was highly unusual for this component to fail, indicating that it may be defective. Although this car is a 2018, it only has 50K miles on it. My husband is retired, and I work from home, so this is very unusual. Upon further research, I discovered that the Kia Sportage had a recall for this very issue. Additionally, I found numerous complaints dating back to 2005 concerning the sudden loss of brakes in Kia Sorentos, specifically due to defective brake boosters. It is deeply concerning that this issue was not addressed with a recall for Sorentos as well. This defect poses a serious risk to drivers, and I fear it’s only a matter of time before someone loses their life because of it. We contacted Kia’s Customer Service to report the issue and expressed our concern that lives are at stake due to this defect. However, instead of addressing our concerns, we were told the part wasn’t covered under warranty, and two customer service agents even hung up on us when we persisted. This is a grave and dangerous defect that demands immediate attention. Numerous complaints about this issue exist, and it’s clear that the brake booster in Kia Sorentos needs to be recalled before it causes a tragedy. Please take this matter seriously and help ensure that this issue is addressed to prevent any further risks to drivers. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
To Whom It May Concern, I hope this message reaches someone who values the sanctity of human life. Today, while driving home, my husband experienced a terrifying incident: the brakes on our car completely failed. Thanks to my husband’s quick thinking and driving skills, he narrowly avoided a potentially catastrophic accident. We immediately took the car to a local mechanic, who informed us that the issue was due to a BRAKE BOOSTER failure. This was the first time we had ever heard of such a part, and the mechanic explained that it was highly unusual for this component to fail, indicating that it may be defective. Although this car is a 2018, it only has 50K miles on it. My husband is retired, and I work from home, so this is very unusual. Upon further research, I discovered that the Kia Sportage had a recall for this very issue. Additionally, I found numerous complaints dating back to 2005 concerning the sudden loss of brakes in Kia Sorentos, specifically due to defective brake boosters. It is deeply concerning that this issue was not addressed with a recall for Sorentos as well. This defect poses a serious risk to drivers, and I fear it’s only a matter of time before someone loses their life because of it. We contacted Kia’s Customer Service to report the issue and expressed our concern that lives are at stake due to this defect. However, instead of addressing our concerns, we were told the part wasn’t covered under warranty, and two customer service agents even hung up on us when we persisted. This is a grave and dangerous defect that demands immediate attention. Numerous complaints about this issue exist, and it’s clear that the brake booster in Kia Sorentos needs to be recalled before it causes a tragedy. Please take this matter seriously and help ensure that this issue is addressed to prevent any further risks to drivers. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
To Whom It May Concern, I hope this message reaches someone who values the sanctity of human life. Today, while driving home, my husband experienced a terrifying incident: the brakes on our car completely failed. Thanks to my husband’s quick thinking and driving skills, he narrowly avoided a potentially catastrophic accident. We immediately took the car to a local mechanic, who informed us that the issue was due to a BRAKE BOOSTER failure. This was the first time we had ever heard of such a part, and the mechanic explained that it was highly unusual for this component to fail, indicating that it may be defective. Although this car is a 2018, it only has 50K miles on it. My husband is retired, and I work from home, so this is very unusual. Upon further research, I discovered that the Kia Sportage had a recall for this very issue. Additionally, I found numerous complaints dating back to 2005 concerning the sudden loss of brakes in Kia Sorentos, specifically due to defective brake boosters. It is deeply concerning that this issue was not addressed with a recall for Sorentos as well. This defect poses a serious risk to drivers, and I fear it’s only a matter of time before someone loses their life because of it. We contacted Kia’s Customer Service to report the issue and expressed our concern that lives are at stake due to this defect. However, instead of addressing our concerns, we were told the part wasn’t covered under warranty, and two customer service agents even hung up on us when we persisted. This is a grave and dangerous defect that demands immediate attention. Numerous complaints about this issue exist, and it’s clear that the brake booster in Kia Sorentos needs to be recalled before it causes a tragedy. Please take this matter seriously and help ensure that this issue is addressed to prevent any further risks to drivers. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11607391
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine seized as we were driving onto the freeway. Everything just stopped. The car had to be pushed to the side of the road. It failed to restart. When we checked the dipstick, it was completely dry and starting to burn on the bottom. There was no visible signs of an oil leak. There were no lights or other notifications that the car was out of oil. We were lucky the car wasn't hit and someone seriously injured or killed. The car had to be towed to our home. Kia Corporate Office was closed. The Kia dealership said I could have it towed at my expense and have it looked at when they had time the following week. It was just under 100K miles A different Kia dealership offered to give me $5000 towards a trade-in on a new car. That was half the trade-in value, but I couldn't be without a car. When I inquired three weeks later about what the service department found out was wrong with the car, I was told they hadn't even looked at it and would probably just use it for spare parts.
Corrective Action:
The engine seized as we were driving onto the freeway. Everything just stopped. The car had to be pushed to the side of the road. It failed to restart. When we checked the dipstick, it was completely dry and starting to burn on the bottom. There was no visible signs of an oil leak. There were no lights or other notifications that the car was out of oil. We were lucky the car wasn't hit and someone seriously injured or killed. The car had to be towed to our home. Kia Corporate Office was closed. The Kia dealership said I could have it towed at my expense and have it looked at when they had time the following week. It was just under 100K miles A different Kia dealership offered to give me $5000 towards a trade-in on a new car. That was half the trade-in value, but I couldn't be without a car. When I inquired three weeks later about what the service department found out was wrong with the car, I was told they hadn't even looked at it and would probably just use it for spare parts.
Additional Notes:
The engine seized as we were driving onto the freeway. Everything just stopped. The car had to be pushed to the side of the road. It failed to restart. When we checked the dipstick, it was completely dry and starting to burn on the bottom. There was no visible signs of an oil leak. There were no lights or other notifications that the car was out of oil. We were lucky the car wasn't hit and someone seriously injured or killed. The car had to be towed to our home. Kia Corporate Office was closed. The Kia dealership said I could have it towed at my expense and have it looked at when they had time the following week. It was just under 100K miles A different Kia dealership offered to give me $5000 towards a trade-in on a new car. That was half the trade-in value, but I couldn't be without a car. When I inquired three weeks later about what the service department found out was wrong with the car, I was told they hadn't even looked at it and would probably just use it for spare parts.
Mfg Campaign: 11600564
Recall Date: Jul 9, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine is burning oil. Engine only has 116,000 miles on all maintenance has been kept up to date - has never missed an oil change, only ever used full-synthetic. Should not be consuming this amount of oil. Also dash board lights pertaining to engine or oil never come on.
Corrective Action:
Engine is burning oil. Engine only has 116,000 miles on all maintenance has been kept up to date - has never missed an oil change, only ever used full-synthetic. Should not be consuming this amount of oil. Also dash board lights pertaining to engine or oil never come on.
Additional Notes:
Engine is burning oil. Engine only has 116,000 miles on all maintenance has been kept up to date - has never missed an oil change, only ever used full-synthetic. Should not be consuming this amount of oil. Also dash board lights pertaining to engine or oil never come on.
Mfg Campaign: 11597784
Recall Date: Jun 30, 2024
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