Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC167
Recall Date: Sep 21, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC159
Recall Date: Dec 8, 2017
Consumer Complaints
264 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Corrective Action:
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Additional Notes:
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Mfg Campaign: 11596299
Recall Date: Jun 24, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Corrective Action:
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Additional Notes:
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Mfg Campaign: 11596299
Recall Date: Jun 24, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car is burning 3/4 a quart of every 1,000 miles
Corrective Action:
Car is burning 3/4 a quart of every 1,000 miles
Additional Notes:
Car is burning 3/4 a quart of every 1,000 miles
Mfg Campaign: 11595359
Recall Date: Jun 19, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER:HOSES/PLUMBING
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated while driving 79 MPH, the oil warning light illuminated, and he observed a burning oil odor emanating from the engine compartment. The vehicle was pulled to the side of the road and inspected. The contact observed condensation under the front of the vehicle and no oil on the dipstick. Additionally, another vehicle pulled to the side of the road and reported that condensation from the vehicle sprayed onto the windshield and hood of their vehicle. The vehicle was towed to a dealer where it was diagnosed and determined that the turbo feed line assembly needed to be replaced due to corrosion and a hole. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated while driving 79 MPH, the oil warning light illuminated, and he observed a burning oil odor emanating from the engine compartment. The vehicle was pulled to the side of the road and inspected. The contact observed condensation under the front of the vehicle and no oil on the dipstick. Additionally, another vehicle pulled to the side of the road and reported that condensation from the vehicle sprayed onto the windshield and hood of their vehicle. The vehicle was towed to a dealer where it was diagnosed and determined that the turbo feed line assembly needed to be replaced due to corrosion and a hole. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated while driving 79 MPH, the oil warning light illuminated, and he observed a burning oil odor emanating from the engine compartment. The vehicle was pulled to the side of the road and inspected. The contact observed condensation under the front of the vehicle and no oil on the dipstick. Additionally, another vehicle pulled to the side of the road and reported that condensation from the vehicle sprayed onto the windshield and hood of their vehicle. The vehicle was towed to a dealer where it was diagnosed and determined that the turbo feed line assembly needed to be replaced due to corrosion and a hole. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11594996
Recall Date: Jun 18, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Mfg Campaign: 11593729
Recall Date: Jun 11, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: SENSING SYSTEM: SONAR/ULTRASONIC
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Mfg Campaign: 11593729
Recall Date: Jun 11, 2024
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician that the failure was likely a short circuit since the headlight bulbs had burned out. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) and related the recall to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician that the failure was likely a short circuit since the headlight bulbs had burned out. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) and related the recall to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician that the failure was likely a short circuit since the headlight bulbs had burned out. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) and related the recall to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.
Mfg Campaign: 11590594
Recall Date: May 24, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On May 1, 2024, I noticed my 2018 Kia Sorento making a knocking sound and smoking heavily from the back exhaust. I turned it off, thinking it might be overheating, and planned to check it the next day. On May 2, 2024, while taking my daughter to school, the vehicle was knocking but no indicator lights were displayed, the main display screen suddenly showed an engine control system issue, and the car spoke and said to take the vehicle to the closest service center I immediately headed to the Kia service center. About 2-3 miles into the drive, the car shut down completely on the interstate. I managed to coast to a stop on the access road but was still partially on the road, so I called for a tow. The police later helped me move the car further off the road because I was a hazard for Morning rush hour traffic. After waiting for three hours, the tow truck took me to the Kia dealership, where the mechanic found that the engine had seized. Kia refused to repair the damage, citing that I hadn't done a KSDS recall. The repairs are estimated to cost over $7000 needing long block replacement from hole in block (KSDS requirements not met). I was not aware of any issues with my car, as I had not been informed about a KSDS recall or any suggestions regarding it. I feel this situation put me in danger, first with the potential fire hazard and then being stranded on the highway and nearly struck in multiple occasions. . I currently have no working vehicle, and Kia is not taking responsibility for these engine issues but my make and model has no listed recall. I am not considered a part of the KSDS recall therefore I also get no claims to the millions awarded to others due to this recall.
Corrective Action:
On May 1, 2024, I noticed my 2018 Kia Sorento making a knocking sound and smoking heavily from the back exhaust. I turned it off, thinking it might be overheating, and planned to check it the next day. On May 2, 2024, while taking my daughter to school, the vehicle was knocking but no indicator lights were displayed, the main display screen suddenly showed an engine control system issue, and the car spoke and said to take the vehicle to the closest service center I immediately headed to the Kia service center. About 2-3 miles into the drive, the car shut down completely on the interstate. I managed to coast to a stop on the access road but was still partially on the road, so I called for a tow. The police later helped me move the car further off the road because I was a hazard for Morning rush hour traffic. After waiting for three hours, the tow truck took me to the Kia dealership, where the mechanic found that the engine had seized. Kia refused to repair the damage, citing that I hadn't done a KSDS recall. The repairs are estimated to cost over $7000 needing long block replacement from hole in block (KSDS requirements not met). I was not aware of any issues with my car, as I had not been informed about a KSDS recall or any suggestions regarding it. I feel this situation put me in danger, first with the potential fire hazard and then being stranded on the highway and nearly struck in multiple occasions. . I currently have no working vehicle, and Kia is not taking responsibility for these engine issues but my make and model has no listed recall. I am not considered a part of the KSDS recall therefore I also get no claims to the millions awarded to others due to this recall.
Additional Notes:
On May 1, 2024, I noticed my 2018 Kia Sorento making a knocking sound and smoking heavily from the back exhaust. I turned it off, thinking it might be overheating, and planned to check it the next day. On May 2, 2024, while taking my daughter to school, the vehicle was knocking but no indicator lights were displayed, the main display screen suddenly showed an engine control system issue, and the car spoke and said to take the vehicle to the closest service center I immediately headed to the Kia service center. About 2-3 miles into the drive, the car shut down completely on the interstate. I managed to coast to a stop on the access road but was still partially on the road, so I called for a tow. The police later helped me move the car further off the road because I was a hazard for Morning rush hour traffic. After waiting for three hours, the tow truck took me to the Kia dealership, where the mechanic found that the engine had seized. Kia refused to repair the damage, citing that I hadn't done a KSDS recall. The repairs are estimated to cost over $7000 needing long block replacement from hole in block (KSDS requirements not met). I was not aware of any issues with my car, as I had not been informed about a KSDS recall or any suggestions regarding it. I feel this situation put me in danger, first with the potential fire hazard and then being stranded on the highway and nearly struck in multiple occasions. . I currently have no working vehicle, and Kia is not taking responsibility for these engine issues but my make and model has no listed recall. I am not considered a part of the KSDS recall therefore I also get no claims to the millions awarded to others due to this recall.
Mfg Campaign: 11588699
Recall Date: May 14, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Corrective Action:
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Additional Notes:
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Mfg Campaign: 11585832
Recall Date: Apr 29, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Corrective Action:
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Additional Notes:
My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.
Mfg Campaign: 11585832
Recall Date: Apr 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at 55 MPH, the vehicle lost all power while depressing the accelerator pedal without warning. The contact also stated that white smoke began to emit from underneath the hood of the vehicle. Upon inspection of the vehicle, the contact saw flames coming from underneath the vehicle as oil began to leak from the vehicle. The flames eventually dissipated and authorities were not called to the scene. Due to the failure, the vehicle was towed initially to the contact's home and later to the dealer. Once in the dealer's possession, the contact was informed that there was a hole in the engine block which had led to engine failure. The manufacturer was notified of the failure but had yet to offer any assistance. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at 55 MPH, the vehicle lost all power while depressing the accelerator pedal without warning. The contact also stated that white smoke began to emit from underneath the hood of the vehicle. Upon inspection of the vehicle, the contact saw flames coming from underneath the vehicle as oil began to leak from the vehicle. The flames eventually dissipated and authorities were not called to the scene. Due to the failure, the vehicle was towed initially to the contact's home and later to the dealer. Once in the dealer's possession, the contact was informed that there was a hole in the engine block which had led to engine failure. The manufacturer was notified of the failure but had yet to offer any assistance. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at 55 MPH, the vehicle lost all power while depressing the accelerator pedal without warning. The contact also stated that white smoke began to emit from underneath the hood of the vehicle. Upon inspection of the vehicle, the contact saw flames coming from underneath the vehicle as oil began to leak from the vehicle. The flames eventually dissipated and authorities were not called to the scene. Due to the failure, the vehicle was towed initially to the contact's home and later to the dealer. Once in the dealer's possession, the contact was informed that there was a hole in the engine block which had led to engine failure. The manufacturer was notified of the failure but had yet to offer any assistance. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 81,000.
Mfg Campaign: 11584707
Recall Date: Apr 23, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at 55 MPH, the vehicle lost all power while depressing the accelerator pedal without warning. The contact also stated that white smoke began to emit from underneath the hood of the vehicle. Upon inspection of the vehicle, the contact saw flames coming from underneath the vehicle as oil began to leak from the vehicle. The flames eventually dissipated and authorities were not called to the scene. Due to the failure, the vehicle was towed initially to the contact's home and later to the dealer. Once in the dealer's possession, the contact was informed that there was a hole in the engine block which had led to engine failure. The manufacturer was notified of the failure but had yet to offer any assistance. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at 55 MPH, the vehicle lost all power while depressing the accelerator pedal without warning. The contact also stated that white smoke began to emit from underneath the hood of the vehicle. Upon inspection of the vehicle, the contact saw flames coming from underneath the vehicle as oil began to leak from the vehicle. The flames eventually dissipated and authorities were not called to the scene. Due to the failure, the vehicle was towed initially to the contact's home and later to the dealer. Once in the dealer's possession, the contact was informed that there was a hole in the engine block which had led to engine failure. The manufacturer was notified of the failure but had yet to offer any assistance. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated that while driving at 55 MPH, the vehicle lost all power while depressing the accelerator pedal without warning. The contact also stated that white smoke began to emit from underneath the hood of the vehicle. Upon inspection of the vehicle, the contact saw flames coming from underneath the vehicle as oil began to leak from the vehicle. The flames eventually dissipated and authorities were not called to the scene. Due to the failure, the vehicle was towed initially to the contact's home and later to the dealer. Once in the dealer's possession, the contact was informed that there was a hole in the engine block which had led to engine failure. The manufacturer was notified of the failure but had yet to offer any assistance. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 81,000.
Mfg Campaign: 11584707
Recall Date: Apr 23, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Corrective Action:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Additional Notes:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Mfg Campaign: 11582032
Recall Date: Apr 9, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Corrective Action:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Additional Notes:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Mfg Campaign: 11582032
Recall Date: Apr 9, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Corrective Action:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Additional Notes:
Vehicle seems to be stalling when you stop and then try to pull out. It takes minutes to accelerate after stopping.
Mfg Campaign: 11582032
Recall Date: Apr 9, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle started knocking. We took it to Kia and they share saying we needed an upgrade part that is on a safety”notice” and not a recall. It’s to prevent engine failure. They refuse to put in the part because they said the engine is already failing. They said we need to pay 6k. The best part is that we took the vehicle in last year (2023) for the hitch and the anti theft upgrade and KIA didn’t tell us about this feel part. Why wouldn’t we get the free upgrade on the engine???? They are not telling consumers and it doesn’t come up when you search by VIN.
Corrective Action:
The vehicle started knocking. We took it to Kia and they share saying we needed an upgrade part that is on a safety”notice” and not a recall. It’s to prevent engine failure. They refuse to put in the part because they said the engine is already failing. They said we need to pay 6k. The best part is that we took the vehicle in last year (2023) for the hitch and the anti theft upgrade and KIA didn’t tell us about this feel part. Why wouldn’t we get the free upgrade on the engine???? They are not telling consumers and it doesn’t come up when you search by VIN.
Additional Notes:
The vehicle started knocking. We took it to Kia and they share saying we needed an upgrade part that is on a safety”notice” and not a recall. It’s to prevent engine failure. They refuse to put in the part because they said the engine is already failing. They said we need to pay 6k. The best part is that we took the vehicle in last year (2023) for the hitch and the anti theft upgrade and KIA didn’t tell us about this feel part. Why wouldn’t we get the free upgrade on the engine???? They are not telling consumers and it doesn’t come up when you search by VIN.
Mfg Campaign: 11581475
Recall Date: Apr 6, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11581146
Recall Date: Apr 4, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11581146
Recall Date: Apr 4, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Me and my wife were traveling north on [XXX], left lane, 18 wheeler in right lane, cars directly behind us, 70 mph, when there was an abrupt thud, and slight skid, then lost all power from the engine. There were no warning indicators at the time. When the engine failed, we almost hit the tractor next to us. Looking in the mirror to try to determine what to do, as steering was hard to perform, there was a large cloud of black and blue smoke, the car behind us being covered in smoke and most likely oil too. The car behind us aggressively braked and ducked in behind the 18 wheeler just before a rear impact would have occurred. We finally got to safety on the side of the road as the traffic stacked up behind us was able to reduce speed in time. I had my car towed to the KIA dealership in Springfield, MO. One interesting point, the wrecker operator said that unfortunately a big part of his business was hauling KIAs. We almost died. Upon review of social media, I see there are literally thousands of KIAs placing families in danger. Why hasn’t Mr. Budegedge acted on it. After experiencing this, it’s likely there will be deaths. My car had 120,000 miles on the engine. KIA said it was my problem as they met their warranty obligation at 100,000 miles. There are so many incidents, even with 6 cyl engines. Customers need to be warned. At least they can be prepared for the failure when it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11581146
Recall Date: Apr 4, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The passenger side headlight has been reinstalled 8 times. The dealership has replaced it and we have replaced it several times. The light goes out constantly and is costing me a fortune to replace as well as possible traffic tickets. The headlights turn off also when in automatic mode. Please recall this vehicle and have this safety and expensive issue fixed. This issue has been going on several months now. The dealership does not provide a permanent solution. This is a defect.
Corrective Action:
The passenger side headlight has been reinstalled 8 times. The dealership has replaced it and we have replaced it several times. The light goes out constantly and is costing me a fortune to replace as well as possible traffic tickets. The headlights turn off also when in automatic mode. Please recall this vehicle and have this safety and expensive issue fixed. This issue has been going on several months now. The dealership does not provide a permanent solution. This is a defect.
Additional Notes:
The passenger side headlight has been reinstalled 8 times. The dealership has replaced it and we have replaced it several times. The light goes out constantly and is costing me a fortune to replace as well as possible traffic tickets. The headlights turn off also when in automatic mode. Please recall this vehicle and have this safety and expensive issue fixed. This issue has been going on several months now. The dealership does not provide a permanent solution. This is a defect.
Mfg Campaign: 11577535
Recall Date: Mar 15, 2024
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