Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC167
Recall Date: Sep 21, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC159
Recall Date: Dec 8, 2017
Consumer Complaints
264 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Ive been experiencing engine failure with my vehicle since December of 2022. The car was assessed and repaired and less than a month later my engine has failed yet again while driving. My vehicle year is not listed in the kia settlement class action even though I have a Theta II engine 2.4 L GDI.
Corrective Action:
Ive been experiencing engine failure with my vehicle since December of 2022. The car was assessed and repaired and less than a month later my engine has failed yet again while driving. My vehicle year is not listed in the kia settlement class action even though I have a Theta II engine 2.4 L GDI.
Additional Notes:
Ive been experiencing engine failure with my vehicle since December of 2022. The car was assessed and repaired and less than a month later my engine has failed yet again while driving. My vehicle year is not listed in the kia settlement class action even though I have a Theta II engine 2.4 L GDI.
Mfg Campaign: 11526940
Recall Date: Jun 14, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My car went into Sudden Unintended Acceleration when I shifted from neutral to drive. I was in a gas station that was perpendicular to highway traffic. When I attempted to come out of the car wash tunnel to get my car dried off, the car accelerated out of control, the gas pedal was stuck and the brakes would not engage. The car flew out of the tunnel and into traffic. The car hit a curb before entering into traffic and went airborne. I in the third lane of southbound traffic. The vehicle then continued on through a grass median and across three lanes of northbound traffic, hitting another curb. At sone point during this accident, three of the tires popped and drivers side airbags did deploy. The popped tires appears to be the reason why the car finally came to a stop. It is only by the grace of God that I made it out alive. The airbag burned my torso. This accident occurred on 5/19/2023 at approximately 4:15 pm. X-rays and cat scans revealed no additional injuries. Currently, I am waiting to be seen by an orthopedic doctor for pain in ankles, lower back and stiffness at base of neck. My insurance company concluded the car as a total loss.
Corrective Action:
My car went into Sudden Unintended Acceleration when I shifted from neutral to drive. I was in a gas station that was perpendicular to highway traffic. When I attempted to come out of the car wash tunnel to get my car dried off, the car accelerated out of control, the gas pedal was stuck and the brakes would not engage. The car flew out of the tunnel and into traffic. The car hit a curb before entering into traffic and went airborne. I in the third lane of southbound traffic. The vehicle then continued on through a grass median and across three lanes of northbound traffic, hitting another curb. At sone point during this accident, three of the tires popped and drivers side airbags did deploy. The popped tires appears to be the reason why the car finally came to a stop. It is only by the grace of God that I made it out alive. The airbag burned my torso. This accident occurred on 5/19/2023 at approximately 4:15 pm. X-rays and cat scans revealed no additional injuries. Currently, I am waiting to be seen by an orthopedic doctor for pain in ankles, lower back and stiffness at base of neck. My insurance company concluded the car as a total loss.
Additional Notes:
My car went into Sudden Unintended Acceleration when I shifted from neutral to drive. I was in a gas station that was perpendicular to highway traffic. When I attempted to come out of the car wash tunnel to get my car dried off, the car accelerated out of control, the gas pedal was stuck and the brakes would not engage. The car flew out of the tunnel and into traffic. The car hit a curb before entering into traffic and went airborne. I in the third lane of southbound traffic. The vehicle then continued on through a grass median and across three lanes of northbound traffic, hitting another curb. At sone point during this accident, three of the tires popped and drivers side airbags did deploy. The popped tires appears to be the reason why the car finally came to a stop. It is only by the grace of God that I made it out alive. The airbag burned my torso. This accident occurred on 5/19/2023 at approximately 4:15 pm. X-rays and cat scans revealed no additional injuries. Currently, I am waiting to be seen by an orthopedic doctor for pain in ankles, lower back and stiffness at base of neck. My insurance company concluded the car as a total loss.
Mfg Campaign: 11525144
Recall Date: Jun 3, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving my 2018 Kia Sorento on Interstate 95 at approximately 65 mph, the vehicle suddenly started to knock. The noise got louder and before I could safely pull onto the shoulder, the engine totally failed without any warning lights whatsoever. Large amount of blue smoke came from the exhaust and I lost all power to the vehicle. Engine parts and motor oil were scattered all over the highway from the violent nature of the failure. This also caused vehicles behind me to swerve and brake in order to avoid hitting the metal engine debris. My right rear tire ran over such metal and it immediately went flat. I was able to coast the vehicle onto an exit ramp where I raised the hood to check for fire. The engine continued to leak oil while parked on the off ramp shoulder. I called my insurance company to let them know what had happened and a tow truck responded approximately 1 hour later and the vehicle was placed in an auto storage lot.
Corrective Action:
While driving my 2018 Kia Sorento on Interstate 95 at approximately 65 mph, the vehicle suddenly started to knock. The noise got louder and before I could safely pull onto the shoulder, the engine totally failed without any warning lights whatsoever. Large amount of blue smoke came from the exhaust and I lost all power to the vehicle. Engine parts and motor oil were scattered all over the highway from the violent nature of the failure. This also caused vehicles behind me to swerve and brake in order to avoid hitting the metal engine debris. My right rear tire ran over such metal and it immediately went flat. I was able to coast the vehicle onto an exit ramp where I raised the hood to check for fire. The engine continued to leak oil while parked on the off ramp shoulder. I called my insurance company to let them know what had happened and a tow truck responded approximately 1 hour later and the vehicle was placed in an auto storage lot.
Additional Notes:
While driving my 2018 Kia Sorento on Interstate 95 at approximately 65 mph, the vehicle suddenly started to knock. The noise got louder and before I could safely pull onto the shoulder, the engine totally failed without any warning lights whatsoever. Large amount of blue smoke came from the exhaust and I lost all power to the vehicle. Engine parts and motor oil were scattered all over the highway from the violent nature of the failure. This also caused vehicles behind me to swerve and brake in order to avoid hitting the metal engine debris. My right rear tire ran over such metal and it immediately went flat. I was able to coast the vehicle onto an exit ramp where I raised the hood to check for fire. The engine continued to leak oil while parked on the off ramp shoulder. I called my insurance company to let them know what had happened and a tow truck responded approximately 1 hour later and the vehicle was placed in an auto storage lot.
Mfg Campaign: 11521354
Recall Date: May 10, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
2018 KIA SORENTO. CONSTITUENT WRITES IN REGARD TO A DEFECTIVE HITCH HARNESS.
Corrective Action:
2018 KIA SORENTO. CONSTITUENT WRITES IN REGARD TO A DEFECTIVE HITCH HARNESS.
Additional Notes:
2018 KIA SORENTO. CONSTITUENT WRITES IN REGARD TO A DEFECTIVE HITCH HARNESS.
Mfg Campaign: 11520457
Recall Date: May 4, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11520026
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
KIA. CONSUMER WRITES IN REGARD TO TRAILER HITCH SAFETY RECALL.
Corrective Action:
KIA. CONSUMER WRITES IN REGARD TO TRAILER HITCH SAFETY RECALL.
Additional Notes:
KIA. CONSUMER WRITES IN REGARD TO TRAILER HITCH SAFETY RECALL.
Mfg Campaign: 11518628
Recall Date: Apr 24, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Loud clunkiness when steering the wheel at 0 mph started occurring at about ~ 75,000 miles. The steering wheel then vibrates when driving atop the slightest uneven pavement, with more clunckiness coming from the front side of the car and a metal on metal rattle. The vehicle was taken to the authorized Kia service where they determined that there was a faulty steering wheel column, but that the vehicle "WAS STILL SAFE TO DRIVE." Repairs are $3,000 on something they acknowledge is potentially a small faulty part in the wheel column - plastic coupler in the EPAS (extended warranty had been issued for other Hyundai/Kia models with the same issue.) Kia refused to repair at no cost on either bases of safety or quality issues, even though there is no scheduled maintenance repair on this part of the car; i.e., the steering system should last for as long as the car remains in ownership and all scheduled maintenance is completed. The car cannot be taken to a non-Kia shop as I was told a transponder in the steering wheel that connects to the ignition key is a repair that cannot be completed unless in a Kia facility. Net, I'm driving a car with steering problems yet being told "IT IS SAFE" (?) which makes me really concerned, and I have no resolution other than spending $3,000 for a potential plastic part replacement worth $20 + labor. There is a history of issues with this vehicle, including major repairs and replacements under warranty, all documented in Kia authorized shops.
Corrective Action:
Loud clunkiness when steering the wheel at 0 mph started occurring at about ~ 75,000 miles. The steering wheel then vibrates when driving atop the slightest uneven pavement, with more clunckiness coming from the front side of the car and a metal on metal rattle. The vehicle was taken to the authorized Kia service where they determined that there was a faulty steering wheel column, but that the vehicle "WAS STILL SAFE TO DRIVE." Repairs are $3,000 on something they acknowledge is potentially a small faulty part in the wheel column - plastic coupler in the EPAS (extended warranty had been issued for other Hyundai/Kia models with the same issue.) Kia refused to repair at no cost on either bases of safety or quality issues, even though there is no scheduled maintenance repair on this part of the car; i.e., the steering system should last for as long as the car remains in ownership and all scheduled maintenance is completed. The car cannot be taken to a non-Kia shop as I was told a transponder in the steering wheel that connects to the ignition key is a repair that cannot be completed unless in a Kia facility. Net, I'm driving a car with steering problems yet being told "IT IS SAFE" (?) which makes me really concerned, and I have no resolution other than spending $3,000 for a potential plastic part replacement worth $20 + labor. There is a history of issues with this vehicle, including major repairs and replacements under warranty, all documented in Kia authorized shops.
Additional Notes:
Loud clunkiness when steering the wheel at 0 mph started occurring at about ~ 75,000 miles. The steering wheel then vibrates when driving atop the slightest uneven pavement, with more clunckiness coming from the front side of the car and a metal on metal rattle. The vehicle was taken to the authorized Kia service where they determined that there was a faulty steering wheel column, but that the vehicle "WAS STILL SAFE TO DRIVE." Repairs are $3,000 on something they acknowledge is potentially a small faulty part in the wheel column - plastic coupler in the EPAS (extended warranty had been issued for other Hyundai/Kia models with the same issue.) Kia refused to repair at no cost on either bases of safety or quality issues, even though there is no scheduled maintenance repair on this part of the car; i.e., the steering system should last for as long as the car remains in ownership and all scheduled maintenance is completed. The car cannot be taken to a non-Kia shop as I was told a transponder in the steering wheel that connects to the ignition key is a repair that cannot be completed unless in a Kia facility. Net, I'm driving a car with steering problems yet being told "IT IS SAFE" (?) which makes me really concerned, and I have no resolution other than spending $3,000 for a potential plastic part replacement worth $20 + labor. There is a history of issues with this vehicle, including major repairs and replacements under warranty, all documented in Kia authorized shops.
Mfg Campaign: 11518194
Recall Date: Apr 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car is using more oil then it should and I’m getting bad gas mileage. I have no leak you can’t smell anything and it doesn’t run hot! But we have to add a least 2 quarts a week.
Corrective Action:
My car is using more oil then it should and I’m getting bad gas mileage. I have no leak you can’t smell anything and it doesn’t run hot! But we have to add a least 2 quarts a week.
Additional Notes:
My car is using more oil then it should and I’m getting bad gas mileage. I have no leak you can’t smell anything and it doesn’t run hot! But we have to add a least 2 quarts a week.
Mfg Campaign: 11517733
Recall Date: Apr 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle is consuming oil at an extraordinary rate. About 1qt per 750 miles. There are no oil leaks present.
Corrective Action:
Vehicle is consuming oil at an extraordinary rate. About 1qt per 750 miles. There are no oil leaks present.
Additional Notes:
Vehicle is consuming oil at an extraordinary rate. About 1qt per 750 miles. There are no oil leaks present.
Mfg Campaign: 11515484
Recall Date: Apr 4, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 3/23/2023, the Oil Pressure Warning Light flashed on and off. I was lucky to be near a gas station that could check my oil and determined there was less than 2 quarts left. They added almost 4 quarts of oil and told me to immediately contact my Kia dealership because I could have an oil consumption issue. I researched the issue online and found that there is a class action lawsuit over Hyundai-Kia oil consumption defect. On 3/28/2023, I brought my vehicle to Mastria Kia to have an oil change and have it checked for an oil leak. There was no oil leak. Thus, they told me to return in 1,000 miles (oil consumption test). If it passes the oil consumption test, they told me that they could do a combustion chamber cleaning for over $500, which I was also told does not fix the defect. They also informed me to check my oil level regularly and add oil as needed. The vehicle is not reliable or safe to drive. I was lucky that I was near a gas station, and I saw the warning light that flashed only once. This is a safety issue and this vehicle's reliability is questionable. I hope that NHTSA can help not only myself, but other Kia owners that are experiencing the same engine defect.
Corrective Action:
On 3/23/2023, the Oil Pressure Warning Light flashed on and off. I was lucky to be near a gas station that could check my oil and determined there was less than 2 quarts left. They added almost 4 quarts of oil and told me to immediately contact my Kia dealership because I could have an oil consumption issue. I researched the issue online and found that there is a class action lawsuit over Hyundai-Kia oil consumption defect. On 3/28/2023, I brought my vehicle to Mastria Kia to have an oil change and have it checked for an oil leak. There was no oil leak. Thus, they told me to return in 1,000 miles (oil consumption test). If it passes the oil consumption test, they told me that they could do a combustion chamber cleaning for over $500, which I was also told does not fix the defect. They also informed me to check my oil level regularly and add oil as needed. The vehicle is not reliable or safe to drive. I was lucky that I was near a gas station, and I saw the warning light that flashed only once. This is a safety issue and this vehicle's reliability is questionable. I hope that NHTSA can help not only myself, but other Kia owners that are experiencing the same engine defect.
Additional Notes:
On 3/23/2023, the Oil Pressure Warning Light flashed on and off. I was lucky to be near a gas station that could check my oil and determined there was less than 2 quarts left. They added almost 4 quarts of oil and told me to immediately contact my Kia dealership because I could have an oil consumption issue. I researched the issue online and found that there is a class action lawsuit over Hyundai-Kia oil consumption defect. On 3/28/2023, I brought my vehicle to Mastria Kia to have an oil change and have it checked for an oil leak. There was no oil leak. Thus, they told me to return in 1,000 miles (oil consumption test). If it passes the oil consumption test, they told me that they could do a combustion chamber cleaning for over $500, which I was also told does not fix the defect. They also informed me to check my oil level regularly and add oil as needed. The vehicle is not reliable or safe to drive. I was lucky that I was near a gas station, and I saw the warning light that flashed only once. This is a safety issue and this vehicle's reliability is questionable. I hope that NHTSA can help not only myself, but other Kia owners that are experiencing the same engine defect.
Mfg Campaign: 11515033
Recall Date: Apr 2, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Mfg Campaign: 11514583
Recall Date: Mar 30, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches), however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches), however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches), however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11514018
Recall Date: Mar 27, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car is using 5 quarts per oil every 250-500 miles. Which means my car can blow up with me in it. I took it to the dealer and even though there is a tsb on this and it is a known issue they are telling me kia will not cover it I have to replace it out of my own pocket. When this occurs no oil lights or engine lights come on.
Corrective Action:
My car is using 5 quarts per oil every 250-500 miles. Which means my car can blow up with me in it. I took it to the dealer and even though there is a tsb on this and it is a known issue they are telling me kia will not cover it I have to replace it out of my own pocket. When this occurs no oil lights or engine lights come on.
Additional Notes:
My car is using 5 quarts per oil every 250-500 miles. Which means my car can blow up with me in it. I took it to the dealer and even though there is a tsb on this and it is a known issue they are telling me kia will not cover it I have to replace it out of my own pocket. When this occurs no oil lights or engine lights come on.
Mfg Campaign: 11511650
Recall Date: Mar 13, 2023
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Driver's side seat belt locked up and was unable to be pulled out and secured. No warning lights to indicate issue.
Corrective Action:
Driver's side seat belt locked up and was unable to be pulled out and secured. No warning lights to indicate issue.
Additional Notes:
Driver's side seat belt locked up and was unable to be pulled out and secured. No warning lights to indicate issue.
Mfg Campaign: 11511010
Recall Date: Mar 9, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Catastrophic engine failure with no signal or warning from the car after being well maintained for 5 years. This occurred while driving 60 mph on a desolate stretch of VT highway while on a trip from our home in NJ. Engine died with no warning and we coasted to a dangerous narrow shoulder of RT 9 and were almost killed by a truck. We also had no cell reception to even call for help. The engine then started to smoke and burn and I was forced to put my two children out on a snowy embankment for 30 minutes risking hypothermia. We bought this 2018 Sorento new and only discovered the vast extent of Kia’s engine defect after this experience on 2/22/23. I am in complete awe and shock that your agency has allowed them to continue putting people in grave danger. I want to understand how Kia is not applying a more exhaustive effort to notify customers and rectify a deadly product defect that they are well aware of. I would like to direct your agency to a very active Facebook page called “Engine Failure - Kia” that contains a plethora of stories just like ours. This company does not care about the safety of families, nor do they have any interest in making this right. In an effort to reduce the expense of their deadly mistake, they choose to victimize their customers again by declining valid claims for an engine replacement if all service documentation is not available. They are fully aware of their responsibility and choose to act like corporate criminals. It is up to agencies like the NHTSA to address this behavior and prevent further injury and death.
Corrective Action:
Catastrophic engine failure with no signal or warning from the car after being well maintained for 5 years. This occurred while driving 60 mph on a desolate stretch of VT highway while on a trip from our home in NJ. Engine died with no warning and we coasted to a dangerous narrow shoulder of RT 9 and were almost killed by a truck. We also had no cell reception to even call for help. The engine then started to smoke and burn and I was forced to put my two children out on a snowy embankment for 30 minutes risking hypothermia. We bought this 2018 Sorento new and only discovered the vast extent of Kia’s engine defect after this experience on 2/22/23. I am in complete awe and shock that your agency has allowed them to continue putting people in grave danger. I want to understand how Kia is not applying a more exhaustive effort to notify customers and rectify a deadly product defect that they are well aware of. I would like to direct your agency to a very active Facebook page called “Engine Failure - Kia” that contains a plethora of stories just like ours. This company does not care about the safety of families, nor do they have any interest in making this right. In an effort to reduce the expense of their deadly mistake, they choose to victimize their customers again by declining valid claims for an engine replacement if all service documentation is not available. They are fully aware of their responsibility and choose to act like corporate criminals. It is up to agencies like the NHTSA to address this behavior and prevent further injury and death.
Additional Notes:
Catastrophic engine failure with no signal or warning from the car after being well maintained for 5 years. This occurred while driving 60 mph on a desolate stretch of VT highway while on a trip from our home in NJ. Engine died with no warning and we coasted to a dangerous narrow shoulder of RT 9 and were almost killed by a truck. We also had no cell reception to even call for help. The engine then started to smoke and burn and I was forced to put my two children out on a snowy embankment for 30 minutes risking hypothermia. We bought this 2018 Sorento new and only discovered the vast extent of Kia’s engine defect after this experience on 2/22/23. I am in complete awe and shock that your agency has allowed them to continue putting people in grave danger. I want to understand how Kia is not applying a more exhaustive effort to notify customers and rectify a deadly product defect that they are well aware of. I would like to direct your agency to a very active Facebook page called “Engine Failure - Kia” that contains a plethora of stories just like ours. This company does not care about the safety of families, nor do they have any interest in making this right. In an effort to reduce the expense of their deadly mistake, they choose to victimize their customers again by declining valid claims for an engine replacement if all service documentation is not available. They are fully aware of their responsibility and choose to act like corporate criminals. It is up to agencies like the NHTSA to address this behavior and prevent further injury and death.
Mfg Campaign: 11509414
Recall Date: Feb 27, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2018 Kia Sorrento died suddenly on the highway. We heard a loud rattling noise, then a pop followed by the engine stopping with some smoke coming out under the hood.
Corrective Action:
2018 Kia Sorrento died suddenly on the highway. We heard a loud rattling noise, then a pop followed by the engine stopping with some smoke coming out under the hood.
Additional Notes:
2018 Kia Sorrento died suddenly on the highway. We heard a loud rattling noise, then a pop followed by the engine stopping with some smoke coming out under the hood.
Mfg Campaign: 11508795
Recall Date: Feb 23, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The headlights turn off randomly when in Auto mode. There are a lot of other people reporting the same issue. https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/
Corrective Action:
The headlights turn off randomly when in Auto mode. There are a lot of other people reporting the same issue. https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/
Additional Notes:
The headlights turn off randomly when in Auto mode. There are a lot of other people reporting the same issue. https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/
Mfg Campaign: 11508449
Recall Date: Feb 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle had 4 recalls on it and caused engine to blow. The dealer I purchased car from would not fix recalls, so had it towed to a Kia dealer, my car has been there since dec long story short recalls fixed but they won't replace engine, nor will dealer I purchased it from. So they're saying over $8000 that I would be responsible for
Corrective Action:
My vehicle had 4 recalls on it and caused engine to blow. The dealer I purchased car from would not fix recalls, so had it towed to a Kia dealer, my car has been there since dec long story short recalls fixed but they won't replace engine, nor will dealer I purchased it from. So they're saying over $8000 that I would be responsible for
Additional Notes:
My vehicle had 4 recalls on it and caused engine to blow. The dealer I purchased car from would not fix recalls, so had it towed to a Kia dealer, my car has been there since dec long story short recalls fixed but they won't replace engine, nor will dealer I purchased it from. So they're saying over $8000 that I would be responsible for
Mfg Campaign: 11502695
Recall Date: Jan 19, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Corrective Action:
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Additional Notes:
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Mfg Campaign: 11502042
Recall Date: Jan 16, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Corrective Action:
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Additional Notes:
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Mfg Campaign: 11502042
Recall Date: Jan 16, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury