Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC176
Recall Date: Feb 22, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC155
Recall Date: Sep 29, 2017
Consumer Complaints
1K ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Corrective Action:
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Additional Notes:
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Mfg Campaign: 11528891
Recall Date: Jun 26, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Corrective Action:
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Additional Notes:
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Mfg Campaign: 11528891
Recall Date: Jun 26, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2016 soul burst into flames following a loud explosion in the engine compartment. The vehicle is a total loss; but, the fire department extinguished the fire before the flames reached the fuel tank. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine and No How was your safety or the safety of others put at risk? Could have easily been killed had I not recognised the symptoms immediately and had the time to react. Has the problem been reproduced or confirmed by a dealer or independent service center? Irrellavent. The vehicle caught fire. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. There is nothing left to inspect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Only seconds before.
Corrective Action:
My 2016 soul burst into flames following a loud explosion in the engine compartment. The vehicle is a total loss; but, the fire department extinguished the fire before the flames reached the fuel tank. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine and No How was your safety or the safety of others put at risk? Could have easily been killed had I not recognised the symptoms immediately and had the time to react. Has the problem been reproduced or confirmed by a dealer or independent service center? Irrellavent. The vehicle caught fire. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. There is nothing left to inspect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Only seconds before.
Additional Notes:
My 2016 soul burst into flames following a loud explosion in the engine compartment. The vehicle is a total loss; but, the fire department extinguished the fire before the flames reached the fuel tank. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine and No How was your safety or the safety of others put at risk? Could have easily been killed had I not recognised the symptoms immediately and had the time to react. Has the problem been reproduced or confirmed by a dealer or independent service center? Irrellavent. The vehicle caught fire. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. There is nothing left to inspect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Only seconds before.
Mfg Campaign: 11529031
Recall Date: Jun 26, 2023
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
My friend and I picked up a kayak that I bought and we had to put it in the car. When she was in the car I had to fasten the seat belt for her. We got it home and removed it from the vehicle, I had to unfastened the seat belt. When I took her home, the seat belt would not pull out. I still cannot pull out the seat belt. I contacted the dealership and they told me that it would have to be replaced at a cost of $700, which includes the labor. They said that it wasn't under the warranty to replace it. My understanding is that you would have to replace the seatbelt if you had been in an accident, which I have not. I am taking it in tomorrow in hopes that they can fix it and not have to replace it. Anyway, I hope no one else is having this problem.
Corrective Action:
My friend and I picked up a kayak that I bought and we had to put it in the car. When she was in the car I had to fasten the seat belt for her. We got it home and removed it from the vehicle, I had to unfastened the seat belt. When I took her home, the seat belt would not pull out. I still cannot pull out the seat belt. I contacted the dealership and they told me that it would have to be replaced at a cost of $700, which includes the labor. They said that it wasn't under the warranty to replace it. My understanding is that you would have to replace the seatbelt if you had been in an accident, which I have not. I am taking it in tomorrow in hopes that they can fix it and not have to replace it. Anyway, I hope no one else is having this problem.
Additional Notes:
My friend and I picked up a kayak that I bought and we had to put it in the car. When she was in the car I had to fasten the seat belt for her. We got it home and removed it from the vehicle, I had to unfastened the seat belt. When I took her home, the seat belt would not pull out. I still cannot pull out the seat belt. I contacted the dealership and they told me that it would have to be replaced at a cost of $700, which includes the labor. They said that it wasn't under the warranty to replace it. My understanding is that you would have to replace the seatbelt if you had been in an accident, which I have not. I am taking it in tomorrow in hopes that they can fix it and not have to replace it. Anyway, I hope no one else is having this problem.
Mfg Campaign: 11528774
Recall Date: Jun 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Excessive oil consumption-1 quart of oil every 400-600miles. This had been verified by a certified mechanic. The excessive oil consumption has destroyed the catalytic converter, code 420. The check engine light has been on since 95k miles. Spark plugs had to be replaced sooner than normal because they were covered w oil. Tail pipe has oil encrusted on the inside. While starting from a complete stop after 15 minutes of driving the car lost power and would not go over 45mph. Going up hill dropped to 15 mph. This has been replicated by a mechanic.
Corrective Action:
Excessive oil consumption-1 quart of oil every 400-600miles. This had been verified by a certified mechanic. The excessive oil consumption has destroyed the catalytic converter, code 420. The check engine light has been on since 95k miles. Spark plugs had to be replaced sooner than normal because they were covered w oil. Tail pipe has oil encrusted on the inside. While starting from a complete stop after 15 minutes of driving the car lost power and would not go over 45mph. Going up hill dropped to 15 mph. This has been replicated by a mechanic.
Additional Notes:
Excessive oil consumption-1 quart of oil every 400-600miles. This had been verified by a certified mechanic. The excessive oil consumption has destroyed the catalytic converter, code 420. The check engine light has been on since 95k miles. Spark plugs had to be replaced sooner than normal because they were covered w oil. Tail pipe has oil encrusted on the inside. While starting from a complete stop after 15 minutes of driving the car lost power and would not go over 45mph. Going up hill dropped to 15 mph. This has been replicated by a mechanic.
Mfg Campaign: 11528657
Recall Date: Jun 24, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving 75 MPH, there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact checked the oil level and became aware that the vehicle was low on oil. The contact added oil, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 151,748.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving 75 MPH, there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact checked the oil level and became aware that the vehicle was low on oil. The contact added oil, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 151,748.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving 75 MPH, there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact checked the oil level and became aware that the vehicle was low on oil. The contact added oil, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 151,748.
Mfg Campaign: 11528120
Recall Date: Jun 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle is experiencing oil &/or carbon-like debree exiting out of the exhaust system. There are no warning indicators of any kind displaying. The car has regularly been taken to the dealership for service and maintenance problems. Motor has documented record of oil consumption due to testing at dealership. This is currently the second catalytic converter to be replaced. I have all receipts for work performed.
Corrective Action:
Vehicle is experiencing oil &/or carbon-like debree exiting out of the exhaust system. There are no warning indicators of any kind displaying. The car has regularly been taken to the dealership for service and maintenance problems. Motor has documented record of oil consumption due to testing at dealership. This is currently the second catalytic converter to be replaced. I have all receipts for work performed.
Additional Notes:
Vehicle is experiencing oil &/or carbon-like debree exiting out of the exhaust system. There are no warning indicators of any kind displaying. The car has regularly been taken to the dealership for service and maintenance problems. Motor has documented record of oil consumption due to testing at dealership. This is currently the second catalytic converter to be replaced. I have all receipts for work performed.
Mfg Campaign: 11528224
Recall Date: Jun 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Corrective Action:
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Additional Notes:
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Mfg Campaign: 11527885
Recall Date: Jun 20, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Corrective Action:
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Additional Notes:
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Mfg Campaign: 11527885
Recall Date: Jun 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Catalytic converters needed to be replaced
Corrective Action:
Catalytic converters needed to be replaced
Additional Notes:
Catalytic converters needed to be replaced
Mfg Campaign: 11527942
Recall Date: Jun 20, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed that the catalytic convertor needed to be replaced; however, the dealer declined the repair due to the mileage exceeding 80,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed that the catalytic convertor needed to be replaced; however, the dealer declined the repair due to the mileage exceeding 80,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed that the catalytic convertor needed to be replaced; however, the dealer declined the repair due to the mileage exceeding 80,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,000.
Mfg Campaign: 11527145
Recall Date: Jun 15, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Mfg Campaign: 11526736
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.
Mfg Campaign: 11526736
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Mfg Campaign: 11526858
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Mfg Campaign: 11526858
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Mfg Campaign: 11526631
Recall Date: Jun 12, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.
Mfg Campaign: 11526631
Recall Date: Jun 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Corrective Action:
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Additional Notes:
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Mfg Campaign: 11525944
Recall Date: Jun 8, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Corrective Action:
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Additional Notes:
The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.
Mfg Campaign: 11525944
Recall Date: Jun 8, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Catalytic converter recall not being honored by warranty or original dealership where vehicle was purchased. Car engine making knocking sound and burning oil
Corrective Action:
Catalytic converter recall not being honored by warranty or original dealership where vehicle was purchased. Car engine making knocking sound and burning oil
Additional Notes:
Catalytic converter recall not being honored by warranty or original dealership where vehicle was purchased. Car engine making knocking sound and burning oil
Mfg Campaign: 11525729
Recall Date: Jun 6, 2023
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Valencia, CA • 36 yrs
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