Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC176
Recall Date: Feb 22, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC155
Recall Date: Sep 29, 2017
Consumer Complaints
1K ComplaintsKia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
Corrective Action:
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
Additional Notes:
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
Mfg Campaign: 11520743
Recall Date: May 6, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
Corrective Action:
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
Additional Notes:
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
Mfg Campaign: 11520743
Recall Date: May 6, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.
Corrective Action:
The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.
Additional Notes:
The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.
Mfg Campaign: 11520321
Recall Date: May 3, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.
Corrective Action:
The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.
Additional Notes:
The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.
Mfg Campaign: 11520321
Recall Date: May 3, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This vehicle, Kia Soul 2016, uses excessive oil, no matter what the manufacturer or dealers say. There is no reason to put 1 to 1/2 quarts of synthetic oil in this vehicle every week to make sure the engine doesn't seize. Severe manufacturer flaw and/or design with this engine.
Corrective Action:
This vehicle, Kia Soul 2016, uses excessive oil, no matter what the manufacturer or dealers say. There is no reason to put 1 to 1/2 quarts of synthetic oil in this vehicle every week to make sure the engine doesn't seize. Severe manufacturer flaw and/or design with this engine.
Additional Notes:
This vehicle, Kia Soul 2016, uses excessive oil, no matter what the manufacturer or dealers say. There is no reason to put 1 to 1/2 quarts of synthetic oil in this vehicle every week to make sure the engine doesn't seize. Severe manufacturer flaw and/or design with this engine.
Mfg Campaign: 11519590
Recall Date: Apr 29, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Previous NHTSA 11498487 for the same issue reported on 12/22. After 8 months of changing the catalytic converter the Kia Soul 2016 de-accelerated in the highway from 60mph to barely 30Mph with a burning smell the check engine light come up and the code once again for the catalytic converter. The catalytic converter was replaced under the warranty from the repair shop on 1/23. Now on 4/23 the check engine light is on again for the catalytic converter again. The repair shop won't change it again. Instead they suggested to bring it to the dealership. Kia dealership stated that my VIN is not included in the recall and they only did theE PI2002A ECU update the rest is not covered by the manufacturer warranty. I've changed 3 times the catalytic converter and the light is code is asking for another one. It's not normal. Major safety hazard for the vehicle to stall in the highway suddenly. Proper maintenance and oil changes are done on time as suggested by Kia. However it burns oil after a new change before hitting the 3,000 miles driven short distances and engine is less than a quart with no leeks at all. Another safety hazard because there's no warning light of low engine oil that could possibly cause the engine to stop and hazard to driver and others.
Corrective Action:
Previous NHTSA 11498487 for the same issue reported on 12/22. After 8 months of changing the catalytic converter the Kia Soul 2016 de-accelerated in the highway from 60mph to barely 30Mph with a burning smell the check engine light come up and the code once again for the catalytic converter. The catalytic converter was replaced under the warranty from the repair shop on 1/23. Now on 4/23 the check engine light is on again for the catalytic converter again. The repair shop won't change it again. Instead they suggested to bring it to the dealership. Kia dealership stated that my VIN is not included in the recall and they only did theE PI2002A ECU update the rest is not covered by the manufacturer warranty. I've changed 3 times the catalytic converter and the light is code is asking for another one. It's not normal. Major safety hazard for the vehicle to stall in the highway suddenly. Proper maintenance and oil changes are done on time as suggested by Kia. However it burns oil after a new change before hitting the 3,000 miles driven short distances and engine is less than a quart with no leeks at all. Another safety hazard because there's no warning light of low engine oil that could possibly cause the engine to stop and hazard to driver and others.
Additional Notes:
Previous NHTSA 11498487 for the same issue reported on 12/22. After 8 months of changing the catalytic converter the Kia Soul 2016 de-accelerated in the highway from 60mph to barely 30Mph with a burning smell the check engine light come up and the code once again for the catalytic converter. The catalytic converter was replaced under the warranty from the repair shop on 1/23. Now on 4/23 the check engine light is on again for the catalytic converter again. The repair shop won't change it again. Instead they suggested to bring it to the dealership. Kia dealership stated that my VIN is not included in the recall and they only did theE PI2002A ECU update the rest is not covered by the manufacturer warranty. I've changed 3 times the catalytic converter and the light is code is asking for another one. It's not normal. Major safety hazard for the vehicle to stall in the highway suddenly. Proper maintenance and oil changes are done on time as suggested by Kia. However it burns oil after a new change before hitting the 3,000 miles driven short distances and engine is less than a quart with no leeks at all. Another safety hazard because there's no warning light of low engine oil that could possibly cause the engine to stop and hazard to driver and others.
Mfg Campaign: 11518441
Recall Date: Apr 22, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
As we were driving on the highway, the check engine light started flashing on my car and it proceeded to go into limp mode. This proved to be a danger to me and everyone driving around me. The car would not accelerate and would shake violently. I had to pull over on the side of the highway. The only light that ever appeared was the CEL, when it was already too late. Upon taking it to a mechanic we were told that the 1st and 3rd cylinders were complete garbage and a whole engine replacement was necessary.
Corrective Action:
As we were driving on the highway, the check engine light started flashing on my car and it proceeded to go into limp mode. This proved to be a danger to me and everyone driving around me. The car would not accelerate and would shake violently. I had to pull over on the side of the highway. The only light that ever appeared was the CEL, when it was already too late. Upon taking it to a mechanic we were told that the 1st and 3rd cylinders were complete garbage and a whole engine replacement was necessary.
Additional Notes:
As we were driving on the highway, the check engine light started flashing on my car and it proceeded to go into limp mode. This proved to be a danger to me and everyone driving around me. The car would not accelerate and would shake violently. I had to pull over on the side of the highway. The only light that ever appeared was the CEL, when it was already too late. Upon taking it to a mechanic we were told that the 1st and 3rd cylinders were complete garbage and a whole engine replacement was necessary.
Mfg Campaign: 11517731
Recall Date: Apr 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle stalled and failed to restart. The check engine warning light was illuminated prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the previous owner repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle stalled and failed to restart. The check engine warning light was illuminated prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the previous owner repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle stalled and failed to restart. The check engine warning light was illuminated prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the previous owner repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.
Mfg Campaign: 11517439
Recall Date: Apr 17, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Was idling at a red light, the engine warning light came on, and my engine set on fire. No reason. I jumped out of the car. Thankfully someone came over and threw water on it. Engine to be completely rebuilt (under warranty). Took 3 weeks.
Corrective Action:
Was idling at a red light, the engine warning light came on, and my engine set on fire. No reason. I jumped out of the car. Thankfully someone came over and threw water on it. Engine to be completely rebuilt (under warranty). Took 3 weeks.
Additional Notes:
Was idling at a red light, the engine warning light came on, and my engine set on fire. No reason. I jumped out of the car. Thankfully someone came over and threw water on it. Engine to be completely rebuilt (under warranty). Took 3 weeks.
Mfg Campaign: 11517176
Recall Date: Apr 15, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Corrective Action:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Additional Notes:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Mfg Campaign: 11517189
Recall Date: Apr 15, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Corrective Action:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Additional Notes:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Mfg Campaign: 11517189
Recall Date: Apr 15, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Corrective Action:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Additional Notes:
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Mfg Campaign: 11517189
Recall Date: Apr 15, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.
Mfg Campaign: 11517102
Recall Date: Apr 14, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.
Mfg Campaign: 11517102
Recall Date: Apr 14, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer for a diagnostic test and the dealer stated that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 88,520.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer for a diagnostic test and the dealer stated that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 88,520.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer for a diagnostic test and the dealer stated that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 88,520.
Mfg Campaign: 11516862
Recall Date: Apr 13, 2023
Kia America, Inc.
Defect Description:
FIRERELATED
Potential Consequences:
The contact was an administrator of a probate trust who was filing a complaint on behalf of the deceased owner of a 2016 Kia Soul. The contact stated that while a relative of the deceased was driving at an undisclosed speed, the vehicle was shaking. No warning lights were illuminated. The deceased relative pulled over into a parking lot and noticed there was smoke coming from the engine compartment before the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. No injury was sustained. Police and fire department reports were filed. The vehicle was towed to a tow lot. The vehicle did not have insurance coverage. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact was an administrator of a probate trust who was filing a complaint on behalf of the deceased owner of a 2016 Kia Soul. The contact stated that while a relative of the deceased was driving at an undisclosed speed, the vehicle was shaking. No warning lights were illuminated. The deceased relative pulled over into a parking lot and noticed there was smoke coming from the engine compartment before the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. No injury was sustained. Police and fire department reports were filed. The vehicle was towed to a tow lot. The vehicle did not have insurance coverage. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact was an administrator of a probate trust who was filing a complaint on behalf of the deceased owner of a 2016 Kia Soul. The contact stated that while a relative of the deceased was driving at an undisclosed speed, the vehicle was shaking. No warning lights were illuminated. The deceased relative pulled over into a parking lot and noticed there was smoke coming from the engine compartment before the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. No injury was sustained. Police and fire department reports were filed. The vehicle was towed to a tow lot. The vehicle did not have insurance coverage. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11516262
Recall Date: Apr 10, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11515830
Recall Date: Apr 6, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11515830
Recall Date: Apr 6, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 70 MPH, the engine seized without warning. The vehicle was towed to the local dealer where it was diagnosed that the rod bearing had failed. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance due to the vehicle not meeting the Warranty Extension requirements. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 70 MPH, the engine seized without warning. The vehicle was towed to the local dealer where it was diagnosed that the rod bearing had failed. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance due to the vehicle not meeting the Warranty Extension requirements. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 70 MPH, the engine seized without warning. The vehicle was towed to the local dealer where it was diagnosed that the rod bearing had failed. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance due to the vehicle not meeting the Warranty Extension requirements. The failure mileage was approximately 100,000.
Mfg Campaign: 11515364
Recall Date: Apr 4, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Driving around curves my car slows dramatically and traction control light comes on. I have no ability to steer at this point until the car “breaks free” and allows acceleration again. It’s as if the ABS system kicks on all on its own. The sound it makes is as though the brakes are kicking in to slow the vehicle. It almost comes to a stop on curves. Steering intermittently loosens on its own while driving and I lose controlled steering as there is a lot of play in the steering wheel. Then it will tighten up again as if it’s a brand new car. There is an occasional pop noise but it’s not constant and doesn’t make the sound when driving at speeds greater than 40mph. No other sounds are present. I contacted Kia as they placed a set screw in the steering for a pinion plug recall repair to keep a nut from backing out and this was not properly documented by the previous service department per the new management. There were no images of the repair that was done and no notes in the repair log according to the young lady I spoke with. No evidence of a repair other than being marked in the system.
Corrective Action:
Driving around curves my car slows dramatically and traction control light comes on. I have no ability to steer at this point until the car “breaks free” and allows acceleration again. It’s as if the ABS system kicks on all on its own. The sound it makes is as though the brakes are kicking in to slow the vehicle. It almost comes to a stop on curves. Steering intermittently loosens on its own while driving and I lose controlled steering as there is a lot of play in the steering wheel. Then it will tighten up again as if it’s a brand new car. There is an occasional pop noise but it’s not constant and doesn’t make the sound when driving at speeds greater than 40mph. No other sounds are present. I contacted Kia as they placed a set screw in the steering for a pinion plug recall repair to keep a nut from backing out and this was not properly documented by the previous service department per the new management. There were no images of the repair that was done and no notes in the repair log according to the young lady I spoke with. No evidence of a repair other than being marked in the system.
Additional Notes:
Driving around curves my car slows dramatically and traction control light comes on. I have no ability to steer at this point until the car “breaks free” and allows acceleration again. It’s as if the ABS system kicks on all on its own. The sound it makes is as though the brakes are kicking in to slow the vehicle. It almost comes to a stop on curves. Steering intermittently loosens on its own while driving and I lose controlled steering as there is a lot of play in the steering wheel. Then it will tighten up again as if it’s a brand new car. There is an occasional pop noise but it’s not constant and doesn’t make the sound when driving at speeds greater than 40mph. No other sounds are present. I contacted Kia as they placed a set screw in the steering for a pinion plug recall repair to keep a nut from backing out and this was not properly documented by the previous service department per the new management. There were no images of the repair that was done and no notes in the repair log according to the young lady I spoke with. No evidence of a repair other than being marked in the system.
Mfg Campaign: 11515427
Recall Date: Apr 4, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury