Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC299
Recall Date: Feb 26, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC194
Recall Date: Jul 28, 2020
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC181
Recall Date: Aug 13, 2019
Consumer Complaints
702 ComplaintsKia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Kia Telluride. The contact stated that while depressing the brake pedal, the brake pedal extended to the floorboard and the vehicle failed to immediately stop. The vehicle was taken to the local dealer who replaced the brake pads. After retrieving the vehicle, the failure reoccurred. During the failure, the ABS warning light illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2020 Kia Telluride. The contact stated that while depressing the brake pedal, the brake pedal extended to the floorboard and the vehicle failed to immediately stop. The vehicle was taken to the local dealer who replaced the brake pads. After retrieving the vehicle, the failure reoccurred. During the failure, the ABS warning light illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2020 Kia Telluride. The contact stated that while depressing the brake pedal, the brake pedal extended to the floorboard and the vehicle failed to immediately stop. The vehicle was taken to the local dealer who replaced the brake pads. After retrieving the vehicle, the failure reoccurred. During the failure, the ABS warning light illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was approximately 73,000.
Mfg Campaign: 11565704
Recall Date: Jan 16, 2024
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear self leveling suspension has gotten stiff and creates a severely rough and uncomfortable ride, especially when in the middle or third row. It can be jolting. I had the TSB 113 repair completed and ride is moderately better, but still very stiff. TSB 113 eliminated the clunking in the rear end but the ride is so stiff it creates discomfort for the occupants.
Corrective Action:
Rear self leveling suspension has gotten stiff and creates a severely rough and uncomfortable ride, especially when in the middle or third row. It can be jolting. I had the TSB 113 repair completed and ride is moderately better, but still very stiff. TSB 113 eliminated the clunking in the rear end but the ride is so stiff it creates discomfort for the occupants.
Additional Notes:
Rear self leveling suspension has gotten stiff and creates a severely rough and uncomfortable ride, especially when in the middle or third row. It can be jolting. I had the TSB 113 repair completed and ride is moderately better, but still very stiff. TSB 113 eliminated the clunking in the rear end but the ride is so stiff it creates discomfort for the occupants.
Mfg Campaign: 11565374
Recall Date: Jan 13, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a fairly brand new 2020 Kia Telluride with only about 50,000 miles on it and one day out of no where the car won't start and now I'm getting a check ESC message. Since it's fairly new I had it jump started and the car quickly turned on and ran fine for the rest of the day. The following day the car hesitated when turning on but it started. I was driving and when I got to a light and when the light turned green and went to take off the car wouldn't go. It turned off again and would start back up. I went into the KIA forum and noticed that a lot of Kia Telluride owners are experiencing this same issue but all seem to have different resolutions from needing a new battery, or a new starter or that the IBU system is blown. This is very frustrating because I don't necessarily know where I need to begin and I don't want to have waste my money with trying to figure out exactly what is going on with my car.
Corrective Action:
I have a fairly brand new 2020 Kia Telluride with only about 50,000 miles on it and one day out of no where the car won't start and now I'm getting a check ESC message. Since it's fairly new I had it jump started and the car quickly turned on and ran fine for the rest of the day. The following day the car hesitated when turning on but it started. I was driving and when I got to a light and when the light turned green and went to take off the car wouldn't go. It turned off again and would start back up. I went into the KIA forum and noticed that a lot of Kia Telluride owners are experiencing this same issue but all seem to have different resolutions from needing a new battery, or a new starter or that the IBU system is blown. This is very frustrating because I don't necessarily know where I need to begin and I don't want to have waste my money with trying to figure out exactly what is going on with my car.
Additional Notes:
I have a fairly brand new 2020 Kia Telluride with only about 50,000 miles on it and one day out of no where the car won't start and now I'm getting a check ESC message. Since it's fairly new I had it jump started and the car quickly turned on and ran fine for the rest of the day. The following day the car hesitated when turning on but it started. I was driving and when I got to a light and when the light turned green and went to take off the car wouldn't go. It turned off again and would start back up. I went into the KIA forum and noticed that a lot of Kia Telluride owners are experiencing this same issue but all seem to have different resolutions from needing a new battery, or a new starter or that the IBU system is blown. This is very frustrating because I don't necessarily know where I need to begin and I don't want to have waste my money with trying to figure out exactly what is going on with my car.
Mfg Campaign: 11564861
Recall Date: Jan 11, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a fairly brand new 2020 Kia Telluride with only about 50,000 miles on it and one day out of no where the car won't start and now I'm getting a check ESC message. Since it's fairly new I had it jump started and the car quickly turned on and ran fine for the rest of the day. The following day the car hesitated when turning on but it started. I was driving and when I got to a light and when the light turned green and went to take off the car wouldn't go. It turned off again and would start back up. I went into the KIA forum and noticed that a lot of Kia Telluride owners are experiencing this same issue but all seem to have different resolutions from needing a new battery, or a new starter or that the IBU system is blown. This is very frustrating because I don't necessarily know where I need to begin and I don't want to have waste my money with trying to figure out exactly what is going on with my car.
Corrective Action:
I have a fairly brand new 2020 Kia Telluride with only about 50,000 miles on it and one day out of no where the car won't start and now I'm getting a check ESC message. Since it's fairly new I had it jump started and the car quickly turned on and ran fine for the rest of the day. The following day the car hesitated when turning on but it started. I was driving and when I got to a light and when the light turned green and went to take off the car wouldn't go. It turned off again and would start back up. I went into the KIA forum and noticed that a lot of Kia Telluride owners are experiencing this same issue but all seem to have different resolutions from needing a new battery, or a new starter or that the IBU system is blown. This is very frustrating because I don't necessarily know where I need to begin and I don't want to have waste my money with trying to figure out exactly what is going on with my car.
Additional Notes:
I have a fairly brand new 2020 Kia Telluride with only about 50,000 miles on it and one day out of no where the car won't start and now I'm getting a check ESC message. Since it's fairly new I had it jump started and the car quickly turned on and ran fine for the rest of the day. The following day the car hesitated when turning on but it started. I was driving and when I got to a light and when the light turned green and went to take off the car wouldn't go. It turned off again and would start back up. I went into the KIA forum and noticed that a lot of Kia Telluride owners are experiencing this same issue but all seem to have different resolutions from needing a new battery, or a new starter or that the IBU system is blown. This is very frustrating because I don't necessarily know where I need to begin and I don't want to have waste my money with trying to figure out exactly what is going on with my car.
Mfg Campaign: 11564861
Recall Date: Jan 11, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My high beam headlights are not working. There is no change whether the high beams are on or off.
Corrective Action:
My high beam headlights are not working. There is no change whether the high beams are on or off.
Additional Notes:
My high beam headlights are not working. There is no change whether the high beams are on or off.
Mfg Campaign: 11564910
Recall Date: Jan 11, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This vehicle only has 77,000 miles and it is burning oil like crazy. I have already had a Hyundai engine replaced on a Sonata and it was showing the same signs as this Telluride. When the Hyundai engine blew we were on the freeway and it just slowed down to a crawl as cars where flying past. Clearly if the same thing happens again it is yet another safety issue that could be avoided.
Corrective Action:
This vehicle only has 77,000 miles and it is burning oil like crazy. I have already had a Hyundai engine replaced on a Sonata and it was showing the same signs as this Telluride. When the Hyundai engine blew we were on the freeway and it just slowed down to a crawl as cars where flying past. Clearly if the same thing happens again it is yet another safety issue that could be avoided.
Additional Notes:
This vehicle only has 77,000 miles and it is burning oil like crazy. I have already had a Hyundai engine replaced on a Sonata and it was showing the same signs as this Telluride. When the Hyundai engine blew we were on the freeway and it just slowed down to a crawl as cars where flying past. Clearly if the same thing happens again it is yet another safety issue that could be avoided.
Mfg Campaign: 11564474
Recall Date: Jan 9, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The high beam on my headlights are not working. As I switch back and forth you can't see a brightness. There is no notification of false beam or anything. Have not used the high beam often. Just notice this issue.
Corrective Action:
The high beam on my headlights are not working. As I switch back and forth you can't see a brightness. There is no notification of false beam or anything. Have not used the high beam often. Just notice this issue.
Additional Notes:
The high beam on my headlights are not working. As I switch back and forth you can't see a brightness. There is no notification of false beam or anything. Have not used the high beam often. Just notice this issue.
Mfg Campaign: 11564039
Recall Date: Jan 7, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High beams quit working. I have replaced the relay, fuse, and bulbs. Low beams work but the high beam functionality is 100% lost. My trim utilizes the single bulb with electronic curtain to toggle between low and high beams. Seems to be a deeper issue within the headlight assembly.
Corrective Action:
High beams quit working. I have replaced the relay, fuse, and bulbs. Low beams work but the high beam functionality is 100% lost. My trim utilizes the single bulb with electronic curtain to toggle between low and high beams. Seems to be a deeper issue within the headlight assembly.
Additional Notes:
High beams quit working. I have replaced the relay, fuse, and bulbs. Low beams work but the high beam functionality is 100% lost. My trim utilizes the single bulb with electronic curtain to toggle between low and high beams. Seems to be a deeper issue within the headlight assembly.
Mfg Campaign: 11563811
Recall Date: Jan 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Motor was completely empty of oil 2000 miles before oil change was due. There were no warning lights. The engine continues to have oil consumption issues, requiring 2-4 quarts per week to be added. The Kia dealership in Hickory NC ran an oil consumption test and said there was nothing wrong with the vehicle and refused further investigation into the issue. They also failed to replace the housing for the oil filter properly, causing the oil to leak out. One can smell the oil burning from the exhaust when the car is running.
Corrective Action:
Motor was completely empty of oil 2000 miles before oil change was due. There were no warning lights. The engine continues to have oil consumption issues, requiring 2-4 quarts per week to be added. The Kia dealership in Hickory NC ran an oil consumption test and said there was nothing wrong with the vehicle and refused further investigation into the issue. They also failed to replace the housing for the oil filter properly, causing the oil to leak out. One can smell the oil burning from the exhaust when the car is running.
Additional Notes:
Motor was completely empty of oil 2000 miles before oil change was due. There were no warning lights. The engine continues to have oil consumption issues, requiring 2-4 quarts per week to be added. The Kia dealership in Hickory NC ran an oil consumption test and said there was nothing wrong with the vehicle and refused further investigation into the issue. They also failed to replace the housing for the oil filter properly, causing the oil to leak out. One can smell the oil burning from the exhaust when the car is running.
Mfg Campaign: 11563168
Recall Date: Jan 2, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Brights stopped working. They do not turn on, even though you pull the lever, and the dash light comes on
Corrective Action:
Brights stopped working. They do not turn on, even though you pull the lever, and the dash light comes on
Additional Notes:
Brights stopped working. They do not turn on, even though you pull the lever, and the dash light comes on
Mfg Campaign: 11562798
Recall Date: Dec 31, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Right high beam stopped working. Low beams work, no indicators, bulb has been changed. Jist stopped working.
Corrective Action:
Right high beam stopped working. Low beams work, no indicators, bulb has been changed. Jist stopped working.
Additional Notes:
Right high beam stopped working. Low beams work, no indicators, bulb has been changed. Jist stopped working.
Mfg Campaign: 11562384
Recall Date: Dec 28, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Bright head light stopped working without any cause.
Corrective Action:
Bright head light stopped working without any cause.
Additional Notes:
Bright head light stopped working without any cause.
Mfg Campaign: 11562134
Recall Date: Dec 27, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High beams failure. Yes it is available for inspection. I live/travel in rural area with large sized wildlife. I require the ability to have high beams. I haven’t taken it to a service center, nor has any inspection been conducted. No warning lights, to the contrary, the interior instrumentation shows high beams are on even though they aren’t. This has been since I purchased the vehicle 2 months ago.
Corrective Action:
High beams failure. Yes it is available for inspection. I live/travel in rural area with large sized wildlife. I require the ability to have high beams. I haven’t taken it to a service center, nor has any inspection been conducted. No warning lights, to the contrary, the interior instrumentation shows high beams are on even though they aren’t. This has been since I purchased the vehicle 2 months ago.
Additional Notes:
High beams failure. Yes it is available for inspection. I live/travel in rural area with large sized wildlife. I require the ability to have high beams. I haven’t taken it to a service center, nor has any inspection been conducted. No warning lights, to the contrary, the interior instrumentation shows high beams are on even though they aren’t. This has been since I purchased the vehicle 2 months ago.
Mfg Campaign: 11561774
Recall Date: Dec 25, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My vehicle is 3 years old and the frame of my sunroof snapped. The warranty only covers the motor and the frame is what is damaged. When I called the warranty, they said this is a very common problem among Kia Tellurides. Why is this not a recall? It would cost me $4,000 to repair. This is not right.
Corrective Action:
My vehicle is 3 years old and the frame of my sunroof snapped. The warranty only covers the motor and the frame is what is damaged. When I called the warranty, they said this is a very common problem among Kia Tellurides. Why is this not a recall? It would cost me $4,000 to repair. This is not right.
Additional Notes:
My vehicle is 3 years old and the frame of my sunroof snapped. The warranty only covers the motor and the frame is what is damaged. When I called the warranty, they said this is a very common problem among Kia Tellurides. Why is this not a recall? It would cost me $4,000 to repair. This is not right.
Mfg Campaign: 11561534
Recall Date: Dec 22, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle is 3 years old and the frame of my sunroof snapped. The warranty only covers the motor and the frame is what is damaged. When I called the warranty, they said this is a very common problem among Kia Tellurides. Why is this not a recall? It would cost me $4,000 to repair. This is not right.
Corrective Action:
My vehicle is 3 years old and the frame of my sunroof snapped. The warranty only covers the motor and the frame is what is damaged. When I called the warranty, they said this is a very common problem among Kia Tellurides. Why is this not a recall? It would cost me $4,000 to repair. This is not right.
Additional Notes:
My vehicle is 3 years old and the frame of my sunroof snapped. The warranty only covers the motor and the frame is what is damaged. When I called the warranty, they said this is a very common problem among Kia Tellurides. Why is this not a recall? It would cost me $4,000 to repair. This is not right.
Mfg Campaign: 11561534
Recall Date: Dec 22, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving at highway speeds (above 50mph,) the Telluride’s front windows (driver and passenger) will not roll up. It seems that the The pressure that builds up in the cabin is pulling the glass out too far and when the window tries to make the seal, it’s out of place and rolls back down. There is a temporary fix to either roll down the back seat window or the sunroof to equalize the pressure, then the front window will go up - but that took a lot of trial and error. I figured it must be a safety issue since when it happens, I am talking my concentration off of driving and trying to figure out how to get the window back up. I’ve since been on forums and Kia owner pages where I’ve read of many people running into the same issues.
Corrective Action:
While driving at highway speeds (above 50mph,) the Telluride’s front windows (driver and passenger) will not roll up. It seems that the The pressure that builds up in the cabin is pulling the glass out too far and when the window tries to make the seal, it’s out of place and rolls back down. There is a temporary fix to either roll down the back seat window or the sunroof to equalize the pressure, then the front window will go up - but that took a lot of trial and error. I figured it must be a safety issue since when it happens, I am talking my concentration off of driving and trying to figure out how to get the window back up. I’ve since been on forums and Kia owner pages where I’ve read of many people running into the same issues.
Additional Notes:
While driving at highway speeds (above 50mph,) the Telluride’s front windows (driver and passenger) will not roll up. It seems that the The pressure that builds up in the cabin is pulling the glass out too far and when the window tries to make the seal, it’s out of place and rolls back down. There is a temporary fix to either roll down the back seat window or the sunroof to equalize the pressure, then the front window will go up - but that took a lot of trial and error. I figured it must be a safety issue since when it happens, I am talking my concentration off of driving and trying to figure out how to get the window back up. I’ve since been on forums and Kia owner pages where I’ve read of many people running into the same issues.
Mfg Campaign: 11561052
Recall Date: Dec 20, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Wind deflector broke on one side. My sunroof won’t close. It is causing water damage and the amount to fix it over 1k. After research this problem has been reported numerous times but no recall yet. Please recall this safety feature in the telluride.
Corrective Action:
The Wind deflector broke on one side. My sunroof won’t close. It is causing water damage and the amount to fix it over 1k. After research this problem has been reported numerous times but no recall yet. Please recall this safety feature in the telluride.
Additional Notes:
The Wind deflector broke on one side. My sunroof won’t close. It is causing water damage and the amount to fix it over 1k. After research this problem has been reported numerous times but no recall yet. Please recall this safety feature in the telluride.
Mfg Campaign: 11560720
Recall Date: Dec 18, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The Wind deflector broke on one side. My sunroof won’t close. It is causing water damage and the amount to fix it over 1k. After research this problem has been reported numerous times but no recall yet. Please recall this safety feature in the telluride.
Corrective Action:
The Wind deflector broke on one side. My sunroof won’t close. It is causing water damage and the amount to fix it over 1k. After research this problem has been reported numerous times but no recall yet. Please recall this safety feature in the telluride.
Additional Notes:
The Wind deflector broke on one side. My sunroof won’t close. It is causing water damage and the amount to fix it over 1k. After research this problem has been reported numerous times but no recall yet. Please recall this safety feature in the telluride.
Mfg Campaign: 11560720
Recall Date: Dec 18, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
1st winter of owning vehicle. The engine started to Rev with high rmps about 8000, and no power / speed incrase would happen. This was looked at by dealer within first year. This then happened again, dealer looked at it. Third time, the dealer had a code to look at, and the transmission was upgraded with software. We are now a 4th time at the dealer, and the observed reving is happening again, and shifting is not smooth.
Corrective Action:
1st winter of owning vehicle. The engine started to Rev with high rmps about 8000, and no power / speed incrase would happen. This was looked at by dealer within first year. This then happened again, dealer looked at it. Third time, the dealer had a code to look at, and the transmission was upgraded with software. We are now a 4th time at the dealer, and the observed reving is happening again, and shifting is not smooth.
Additional Notes:
1st winter of owning vehicle. The engine started to Rev with high rmps about 8000, and no power / speed incrase would happen. This was looked at by dealer within first year. This then happened again, dealer looked at it. Third time, the dealer had a code to look at, and the transmission was upgraded with software. We are now a 4th time at the dealer, and the observed reving is happening again, and shifting is not smooth.
Mfg Campaign: 11560783
Recall Date: Dec 18, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Light always appears on dashboard
Corrective Action:
Light always appears on dashboard
Additional Notes:
Light always appears on dashboard
Mfg Campaign: 11560038
Recall Date: Dec 14, 2023
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