Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC299
Recall Date: Feb 26, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC194
Recall Date: Jul 28, 2020
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC181
Recall Date: Aug 13, 2019
Consumer Complaints
702 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Corrective Action:
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Additional Notes:
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Mfg Campaign: 11553972
Recall Date: Nov 7, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Corrective Action:
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Additional Notes:
Paint is peeling off the car. Car is 3.5 years old. Kia refuses to take issue with the car. They are standing behind mileage. I first reported this KIA of North America at 40K+ miles..
Mfg Campaign: 11553972
Recall Date: Nov 7, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hi beams stopped working
Corrective Action:
Hi beams stopped working
Additional Notes:
Hi beams stopped working
Mfg Campaign: 11554025
Recall Date: Nov 7, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Hi beams stopped working
Corrective Action:
Hi beams stopped working
Additional Notes:
Hi beams stopped working
Mfg Campaign: 11554025
Recall Date: Nov 7, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The high beams suddenly stop working without any prior indication. Although the dashboard indicates that the high beams are on, they are not functioning. Conversely, the low beams continue to work properly. No warning lights are illuminated, and despite attempting to resolve the issue by replacing the bulbs, it remains unresolved.
Corrective Action:
The high beams suddenly stop working without any prior indication. Although the dashboard indicates that the high beams are on, they are not functioning. Conversely, the low beams continue to work properly. No warning lights are illuminated, and despite attempting to resolve the issue by replacing the bulbs, it remains unresolved.
Additional Notes:
The high beams suddenly stop working without any prior indication. Although the dashboard indicates that the high beams are on, they are not functioning. Conversely, the low beams continue to work properly. No warning lights are illuminated, and despite attempting to resolve the issue by replacing the bulbs, it remains unresolved.
Mfg Campaign: 11554028
Recall Date: Nov 7, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Hibeams completely stopped working without warning
Corrective Action:
Hibeams completely stopped working without warning
Additional Notes:
Hibeams completely stopped working without warning
Mfg Campaign: 11553667
Recall Date: Nov 5, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving down a very dark road, I noticed my high beams did not work. High beams are an essential feature for safe nighttime driving, and when they're not working, it can be dangerous because non-functioning high beams can compromise your ability to see and react to potential dangers while also affecting the safety of other drivers, making it a significant safety concern. I made an appointment to have this issue diagnosed but my appointment date is not until Jan 2nd which also poses a safety risk.
Corrective Action:
While driving down a very dark road, I noticed my high beams did not work. High beams are an essential feature for safe nighttime driving, and when they're not working, it can be dangerous because non-functioning high beams can compromise your ability to see and react to potential dangers while also affecting the safety of other drivers, making it a significant safety concern. I made an appointment to have this issue diagnosed but my appointment date is not until Jan 2nd which also poses a safety risk.
Additional Notes:
While driving down a very dark road, I noticed my high beams did not work. High beams are an essential feature for safe nighttime driving, and when they're not working, it can be dangerous because non-functioning high beams can compromise your ability to see and react to potential dangers while also affecting the safety of other drivers, making it a significant safety concern. I made an appointment to have this issue diagnosed but my appointment date is not until Jan 2nd which also poses a safety risk.
Mfg Campaign: 11553524
Recall Date: Nov 4, 2023
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Driver side middle seat, seat belt will not retract back in. The rear 3rd row seat roof belt does not retract very well at all either.
Corrective Action:
Driver side middle seat, seat belt will not retract back in. The rear 3rd row seat roof belt does not retract very well at all either.
Additional Notes:
Driver side middle seat, seat belt will not retract back in. The rear 3rd row seat roof belt does not retract very well at all either.
Mfg Campaign: 11552614
Recall Date: Oct 30, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact's husband owns a 2020 Kia Telluride. The contact stated while driving 70 MPH, the high-beam headlights became inoperable. There was no warning light illuminated. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the local dealer several times, but the dealer could not duplicate the failure. The vehicle was taken to a second dealer, Fred Anderson Kia of Greenville (2424 Laurens Rd, Greenville, SC 29607) where the high beam fuse and bolts were inspected, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact's husband owns a 2020 Kia Telluride. The contact stated while driving 70 MPH, the high-beam headlights became inoperable. There was no warning light illuminated. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the local dealer several times, but the dealer could not duplicate the failure. The vehicle was taken to a second dealer, Fred Anderson Kia of Greenville (2424 Laurens Rd, Greenville, SC 29607) where the high beam fuse and bolts were inspected, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact's husband owns a 2020 Kia Telluride. The contact stated while driving 70 MPH, the high-beam headlights became inoperable. There was no warning light illuminated. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the local dealer several times, but the dealer could not duplicate the failure. The vehicle was taken to a second dealer, Fred Anderson Kia of Greenville (2424 Laurens Rd, Greenville, SC 29607) where the high beam fuse and bolts were inspected, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11551846
Recall Date: Oct 25, 2023
Kia America, Inc.
Defect Description:
CHILD SEAT:VEHICLE LATCH ANCHOR
Potential Consequences:
one of the tether anchor bars in the 3rd row pulled off and broke away from the seat. the vehicle was not involved in a crash. someone pulled the anchor location thinking it was the strap to sit the seat up and the tether bar broke away. not only is there one less spot for a tether anchor the tether anchor would not have performed well in a crash, thus putting a child in danger.
Corrective Action:
one of the tether anchor bars in the 3rd row pulled off and broke away from the seat. the vehicle was not involved in a crash. someone pulled the anchor location thinking it was the strap to sit the seat up and the tether bar broke away. not only is there one less spot for a tether anchor the tether anchor would not have performed well in a crash, thus putting a child in danger.
Additional Notes:
one of the tether anchor bars in the 3rd row pulled off and broke away from the seat. the vehicle was not involved in a crash. someone pulled the anchor location thinking it was the strap to sit the seat up and the tether bar broke away. not only is there one less spot for a tether anchor the tether anchor would not have performed well in a crash, thus putting a child in danger.
Mfg Campaign: 11551865
Recall Date: Oct 25, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Hi beam indicator on dash comes on when activated but the headlamps do not go to hi beam. Can't see as well at night without hi beams. Hi beams haven't worked the last few night drives. There are no warning la.ps to indicate a problem.
Corrective Action:
Hi beam indicator on dash comes on when activated but the headlamps do not go to hi beam. Can't see as well at night without hi beams. Hi beams haven't worked the last few night drives. There are no warning la.ps to indicate a problem.
Additional Notes:
Hi beam indicator on dash comes on when activated but the headlamps do not go to hi beam. Can't see as well at night without hi beams. Hi beams haven't worked the last few night drives. There are no warning la.ps to indicate a problem.
Mfg Campaign: 11551925
Recall Date: Oct 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
All of my oil changes have been done religiously at the same Kia dealer where I bought my 2020 Telluride but ever since my 1/14/23 oil change, I have experienced oil leaking from my car on and off. Was told by the dealer that the issue was faulty oem oil filters and that the o-rings weren't sitting properly. I have had a total of 8 oil changes between 1/14/23 & 10/9/23. I explained on 3/25/23, during one of my return trips to the dealer, that I didn't want my car back until they could guarantee it wasn't leaking. They had it up on the lift, ran it for a while, gave it back to me, no leaks finally! My car didn't leak between 3/25/23 & 6/10/23 when I had my next routine dealer oil change done. I also didn't experience any leaks between 6/10/23 & 9/5/23 when I had another routine oil change. However, shortly after the 9/5/23 oil change, we discovered the car was leaking oil again. Brought it back to the dealer on 9/25/23 where they said it was another bad filter, changed it and sent me on my way. The following week, I noticed oil leaking, yet again, so I brought the car back to the dealer where they then diagnosed it as a cracked oil filter housing. I am out of warranty so naturally they expect me to pay out of pocket. Either way. I don't see how this is a consumer issue considering I had 8 oil changes in 10 months when I should have only had 2 or 3. So if the oil filter housing is now indeed cracked, the additional wear & tear is not a result of normal wear & tear (consumer issue) but of excessive oil changes done by the dealer due to faulty oil filters. Or maybe it's been a crack in the plastic oil filter housing all along but then why didn't it leak between 3/25/23 & 9/5/23? Either way, the problem shouldn't fall back on the consumer. The internet is full of Kia owners experiencing oil leaks after oil changes and it needs to be addressed.
Corrective Action:
All of my oil changes have been done religiously at the same Kia dealer where I bought my 2020 Telluride but ever since my 1/14/23 oil change, I have experienced oil leaking from my car on and off. Was told by the dealer that the issue was faulty oem oil filters and that the o-rings weren't sitting properly. I have had a total of 8 oil changes between 1/14/23 & 10/9/23. I explained on 3/25/23, during one of my return trips to the dealer, that I didn't want my car back until they could guarantee it wasn't leaking. They had it up on the lift, ran it for a while, gave it back to me, no leaks finally! My car didn't leak between 3/25/23 & 6/10/23 when I had my next routine dealer oil change done. I also didn't experience any leaks between 6/10/23 & 9/5/23 when I had another routine oil change. However, shortly after the 9/5/23 oil change, we discovered the car was leaking oil again. Brought it back to the dealer on 9/25/23 where they said it was another bad filter, changed it and sent me on my way. The following week, I noticed oil leaking, yet again, so I brought the car back to the dealer where they then diagnosed it as a cracked oil filter housing. I am out of warranty so naturally they expect me to pay out of pocket. Either way. I don't see how this is a consumer issue considering I had 8 oil changes in 10 months when I should have only had 2 or 3. So if the oil filter housing is now indeed cracked, the additional wear & tear is not a result of normal wear & tear (consumer issue) but of excessive oil changes done by the dealer due to faulty oil filters. Or maybe it's been a crack in the plastic oil filter housing all along but then why didn't it leak between 3/25/23 & 9/5/23? Either way, the problem shouldn't fall back on the consumer. The internet is full of Kia owners experiencing oil leaks after oil changes and it needs to be addressed.
Additional Notes:
All of my oil changes have been done religiously at the same Kia dealer where I bought my 2020 Telluride but ever since my 1/14/23 oil change, I have experienced oil leaking from my car on and off. Was told by the dealer that the issue was faulty oem oil filters and that the o-rings weren't sitting properly. I have had a total of 8 oil changes between 1/14/23 & 10/9/23. I explained on 3/25/23, during one of my return trips to the dealer, that I didn't want my car back until they could guarantee it wasn't leaking. They had it up on the lift, ran it for a while, gave it back to me, no leaks finally! My car didn't leak between 3/25/23 & 6/10/23 when I had my next routine dealer oil change done. I also didn't experience any leaks between 6/10/23 & 9/5/23 when I had another routine oil change. However, shortly after the 9/5/23 oil change, we discovered the car was leaking oil again. Brought it back to the dealer on 9/25/23 where they said it was another bad filter, changed it and sent me on my way. The following week, I noticed oil leaking, yet again, so I brought the car back to the dealer where they then diagnosed it as a cracked oil filter housing. I am out of warranty so naturally they expect me to pay out of pocket. Either way. I don't see how this is a consumer issue considering I had 8 oil changes in 10 months when I should have only had 2 or 3. So if the oil filter housing is now indeed cracked, the additional wear & tear is not a result of normal wear & tear (consumer issue) but of excessive oil changes done by the dealer due to faulty oil filters. Or maybe it's been a crack in the plastic oil filter housing all along but then why didn't it leak between 3/25/23 & 9/5/23? Either way, the problem shouldn't fall back on the consumer. The internet is full of Kia owners experiencing oil leaks after oil changes and it needs to be addressed.
Mfg Campaign: 11550638
Recall Date: Oct 18, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High beams do no turn on, however, the light indicator on the dash is on.
Corrective Action:
High beams do no turn on, however, the light indicator on the dash is on.
Additional Notes:
High beams do no turn on, however, the light indicator on the dash is on.
Mfg Campaign: 11550512
Recall Date: Oct 17, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Both high beams suddenly went out and are no longer working. Regular headlights are working though. This is a safety concern.
Corrective Action:
Both high beams suddenly went out and are no longer working. Regular headlights are working though. This is a safety concern.
Additional Notes:
Both high beams suddenly went out and are no longer working. Regular headlights are working though. This is a safety concern.
Mfg Campaign: 11549882
Recall Date: Oct 13, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.
Corrective Action:
Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.
Additional Notes:
Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.
Mfg Campaign: 11549227
Recall Date: Oct 10, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.
Corrective Action:
Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.
Additional Notes:
Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.
Mfg Campaign: 11549227
Recall Date: Oct 10, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My hi beams don’t work. I replaced the fuse and the bulbs and still nothing. It shows the indicator on the dash when I switch to hi beams but the function itself doesn’t work.
Corrective Action:
My hi beams don’t work. I replaced the fuse and the bulbs and still nothing. It shows the indicator on the dash when I switch to hi beams but the function itself doesn’t work.
Additional Notes:
My hi beams don’t work. I replaced the fuse and the bulbs and still nothing. It shows the indicator on the dash when I switch to hi beams but the function itself doesn’t work.
Mfg Campaign: 11548354
Recall Date: Oct 5, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The high beams no longer work at all. The blue indicator light on the dash will appear, but the high beams are not working. The low beams work just fine as well as the daytime running lights. Bulb replacement did not fix the issue. It is a major safety concern not having access to high beams.
Corrective Action:
The high beams no longer work at all. The blue indicator light on the dash will appear, but the high beams are not working. The low beams work just fine as well as the daytime running lights. Bulb replacement did not fix the issue. It is a major safety concern not having access to high beams.
Additional Notes:
The high beams no longer work at all. The blue indicator light on the dash will appear, but the high beams are not working. The low beams work just fine as well as the daytime running lights. Bulb replacement did not fix the issue. It is a major safety concern not having access to high beams.
Mfg Campaign: 11548210
Recall Date: Oct 4, 2023
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
REAR SUSPENSION HAS FAILED OR IS FAILING, CAUSING UNSAFE DRIVING CONDITIONS AND RISK OF LOSS OF CONTROL. THE VEHICLES RIDES SHAKES AND BOUNCES ON NORMAL STREET CONDITIONS. AFTER REPAIR OF FACTORY RECALL FOR TRAILER HITCH, VEHICLE REAR SUSPENSION FAILED AND IS UNSAFE FOR CHILDREN ESPECIALLY IN REAR OF VEHICLE IN NORMAL DRIVING CONDITIONS>
Corrective Action:
REAR SUSPENSION HAS FAILED OR IS FAILING, CAUSING UNSAFE DRIVING CONDITIONS AND RISK OF LOSS OF CONTROL. THE VEHICLES RIDES SHAKES AND BOUNCES ON NORMAL STREET CONDITIONS. AFTER REPAIR OF FACTORY RECALL FOR TRAILER HITCH, VEHICLE REAR SUSPENSION FAILED AND IS UNSAFE FOR CHILDREN ESPECIALLY IN REAR OF VEHICLE IN NORMAL DRIVING CONDITIONS>
Additional Notes:
REAR SUSPENSION HAS FAILED OR IS FAILING, CAUSING UNSAFE DRIVING CONDITIONS AND RISK OF LOSS OF CONTROL. THE VEHICLES RIDES SHAKES AND BOUNCES ON NORMAL STREET CONDITIONS. AFTER REPAIR OF FACTORY RECALL FOR TRAILER HITCH, VEHICLE REAR SUSPENSION FAILED AND IS UNSAFE FOR CHILDREN ESPECIALLY IN REAR OF VEHICLE IN NORMAL DRIVING CONDITIONS>
Mfg Campaign: 11547200
Recall Date: Sep 28, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When opening the sunroof (it opens with the press of a button, a part flew off of the sunroof and it came off of the tracks). After, we could not close it and it made a loud noise when pressing the button. We took it to Kia who said it needed a part that was back ordered. They put plastic over the roof and told my husband it was ok to drive it home. We assumed they had secured the sunroof as they kept the car for several hours. On the Highway, the entire sunroof flew off of the car landing in the middle of a 6 lane interstate. I’ve since read that other owners of kia tellurides have had failed sunroofs as well. Thankfully no cars were hit when our sunroof flew off but the risk was there. This is a safety issue that needs to be investigated. If the failed part is backordered, that could indicate that there may be a big demand for the part because it is failing.
Corrective Action:
When opening the sunroof (it opens with the press of a button, a part flew off of the sunroof and it came off of the tracks). After, we could not close it and it made a loud noise when pressing the button. We took it to Kia who said it needed a part that was back ordered. They put plastic over the roof and told my husband it was ok to drive it home. We assumed they had secured the sunroof as they kept the car for several hours. On the Highway, the entire sunroof flew off of the car landing in the middle of a 6 lane interstate. I’ve since read that other owners of kia tellurides have had failed sunroofs as well. Thankfully no cars were hit when our sunroof flew off but the risk was there. This is a safety issue that needs to be investigated. If the failed part is backordered, that could indicate that there may be a big demand for the part because it is failing.
Additional Notes:
When opening the sunroof (it opens with the press of a button, a part flew off of the sunroof and it came off of the tracks). After, we could not close it and it made a loud noise when pressing the button. We took it to Kia who said it needed a part that was back ordered. They put plastic over the roof and told my husband it was ok to drive it home. We assumed they had secured the sunroof as they kept the car for several hours. On the Highway, the entire sunroof flew off of the car landing in the middle of a 6 lane interstate. I’ve since read that other owners of kia tellurides have had failed sunroofs as well. Thankfully no cars were hit when our sunroof flew off but the risk was there. This is a safety issue that needs to be investigated. If the failed part is backordered, that could indicate that there may be a big demand for the part because it is failing.
Mfg Campaign: 11546315
Recall Date: Sep 25, 2023
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