Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC244
Recall Date: Jul 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. Excess adhesive in a circuit board within the instrument cluster may cause the instrument cluster display screen to be blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC237
Recall Date: May 17, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. The LCD display screen may remain blank after startup. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC215
Recall Date: Jul 28, 2021
Consumer Complaints
307 ComplaintsKia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked with less than 5,000 miles on the vehicle. I noticed it after picking it up from the dealership for an oil change.
Corrective Action:
Windshield cracked with less than 5,000 miles on the vehicle. I noticed it after picking it up from the dealership for an oil change.
Additional Notes:
Windshield cracked with less than 5,000 miles on the vehicle. I noticed it after picking it up from the dealership for an oil change.
Mfg Campaign: 11490328
Recall Date: Oct 21, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving down the highway, the sunroof exploded. There were not cars in front of us or beside us at the time, and we have no indicators of any debris hitting the roof. The sunroof exploded upwards based on the curve of the remaining glass. We were going around 70mph on an 80 degree day. Most of the glass was caught but the visor but some did land on us. We have reached out to Kia and they have stated they have never heard of this before despite many other owners on Kia Complaint forums experiencing the same thing. This occurred on 10/3/2022 at approximately 4pm. We were not seriously injured and maintained control of the vehicle at the time.
Corrective Action:
While driving down the highway, the sunroof exploded. There were not cars in front of us or beside us at the time, and we have no indicators of any debris hitting the roof. The sunroof exploded upwards based on the curve of the remaining glass. We were going around 70mph on an 80 degree day. Most of the glass was caught but the visor but some did land on us. We have reached out to Kia and they have stated they have never heard of this before despite many other owners on Kia Complaint forums experiencing the same thing. This occurred on 10/3/2022 at approximately 4pm. We were not seriously injured and maintained control of the vehicle at the time.
Additional Notes:
While driving down the highway, the sunroof exploded. There were not cars in front of us or beside us at the time, and we have no indicators of any debris hitting the roof. The sunroof exploded upwards based on the curve of the remaining glass. We were going around 70mph on an 80 degree day. Most of the glass was caught but the visor but some did land on us. We have reached out to Kia and they have stated they have never heard of this before despite many other owners on Kia Complaint forums experiencing the same thing. This occurred on 10/3/2022 at approximately 4pm. We were not seriously injured and maintained control of the vehicle at the time.
Mfg Campaign: 11487641
Recall Date: Oct 3, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Corrective Action:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Additional Notes:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Mfg Campaign: 11486372
Recall Date: Sep 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Corrective Action:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Additional Notes:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Mfg Campaign: 11486372
Recall Date: Sep 26, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Corrective Action:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Additional Notes:
On a 200 mile Drive My serpentine belt shredded causing my car too Overheat Ac to stop working and leaving me stranded
Mfg Campaign: 11486372
Recall Date: Sep 26, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving on the highway at a speed of 55MPH when a small rock hit my windshield. It was not a large rock, probably closer to a pebble. My Telluride’s front Windshield cracked immediately to a length of almost 20 inches long, horizontally.
Corrective Action:
I was driving on the highway at a speed of 55MPH when a small rock hit my windshield. It was not a large rock, probably closer to a pebble. My Telluride’s front Windshield cracked immediately to a length of almost 20 inches long, horizontally.
Additional Notes:
I was driving on the highway at a speed of 55MPH when a small rock hit my windshield. It was not a large rock, probably closer to a pebble. My Telluride’s front Windshield cracked immediately to a length of almost 20 inches long, horizontally.
Mfg Campaign: 11486257
Recall Date: Sep 25, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Okay so, I noticed my windshield was cracked on my way home from work. It had been parked in front of my work and I live in a small town. I immediately notified Kia and asked for the pictures of my car before and after it left the service center because there are 3 visible chips on the lower passenger side of the windshield. Maybe not enough to notice had it not been for my windshield literally splitting. The Kia dealership I bought my car from 2 months ago told me it looked like a rock chipped my windshield. I don’t believe this is what happened, I think they set something on my car and chipped the windshield. Regardless the windshield crack has spread half way across my windshield in 24 hours. For arguments sake, If a rock had hit my windshield it shouldn’t crack completely in half. That’s literally insane. I’m beyond upset that my brand new $52,000 car already has to have the windshield be replaced. My biggest concern with this purchase was safety and I was assured that it was one of, if not the safest car on the market. It doesn’t seem safe to me that a small chip the size of a ballpoint pin cracked my whole windshield in half.
Corrective Action:
Okay so, I noticed my windshield was cracked on my way home from work. It had been parked in front of my work and I live in a small town. I immediately notified Kia and asked for the pictures of my car before and after it left the service center because there are 3 visible chips on the lower passenger side of the windshield. Maybe not enough to notice had it not been for my windshield literally splitting. The Kia dealership I bought my car from 2 months ago told me it looked like a rock chipped my windshield. I don’t believe this is what happened, I think they set something on my car and chipped the windshield. Regardless the windshield crack has spread half way across my windshield in 24 hours. For arguments sake, If a rock had hit my windshield it shouldn’t crack completely in half. That’s literally insane. I’m beyond upset that my brand new $52,000 car already has to have the windshield be replaced. My biggest concern with this purchase was safety and I was assured that it was one of, if not the safest car on the market. It doesn’t seem safe to me that a small chip the size of a ballpoint pin cracked my whole windshield in half.
Additional Notes:
Okay so, I noticed my windshield was cracked on my way home from work. It had been parked in front of my work and I live in a small town. I immediately notified Kia and asked for the pictures of my car before and after it left the service center because there are 3 visible chips on the lower passenger side of the windshield. Maybe not enough to notice had it not been for my windshield literally splitting. The Kia dealership I bought my car from 2 months ago told me it looked like a rock chipped my windshield. I don’t believe this is what happened, I think they set something on my car and chipped the windshield. Regardless the windshield crack has spread half way across my windshield in 24 hours. For arguments sake, If a rock had hit my windshield it shouldn’t crack completely in half. That’s literally insane. I’m beyond upset that my brand new $52,000 car already has to have the windshield be replaced. My biggest concern with this purchase was safety and I was assured that it was one of, if not the safest car on the market. It doesn’t seem safe to me that a small chip the size of a ballpoint pin cracked my whole windshield in half.
Mfg Campaign: 11486197
Recall Date: Sep 24, 2022
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
I was driving and a small pebble hit my windshield from a truck traveling in the opposite direction. The crack spidered out slightly. After 1 hour it traveled halfway across the windshield in my line of vision. I believe this is a defect with the Tellurides thin windshield glass as a normal car windshield that was hit by a small pebble could have been repaired instead of having to be replaced due to traveling through the window.
Corrective Action:
I was driving and a small pebble hit my windshield from a truck traveling in the opposite direction. The crack spidered out slightly. After 1 hour it traveled halfway across the windshield in my line of vision. I believe this is a defect with the Tellurides thin windshield glass as a normal car windshield that was hit by a small pebble could have been repaired instead of having to be replaced due to traveling through the window.
Additional Notes:
I was driving and a small pebble hit my windshield from a truck traveling in the opposite direction. The crack spidered out slightly. After 1 hour it traveled halfway across the windshield in my line of vision. I believe this is a defect with the Tellurides thin windshield glass as a normal car windshield that was hit by a small pebble could have been repaired instead of having to be replaced due to traveling through the window.
Mfg Campaign: 11485870
Recall Date: Sep 22, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield is a safety hazard, I have not had the car for 3 months and have already had to repair it due to it having multiple cracks and chips.
Corrective Action:
Windshield is a safety hazard, I have not had the car for 3 months and have already had to repair it due to it having multiple cracks and chips.
Additional Notes:
Windshield is a safety hazard, I have not had the car for 3 months and have already had to repair it due to it having multiple cracks and chips.
Mfg Campaign: 11485722
Recall Date: Sep 21, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Corrective Action:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Additional Notes:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Mfg Campaign: 11485486
Recall Date: Sep 20, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Corrective Action:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Additional Notes:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Mfg Campaign: 11485486
Recall Date: Sep 20, 2022
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Corrective Action:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Additional Notes:
The forward collision-avoidance assist, FCA is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company StateFarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the GM nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! That's our policy so sorry about your luck!!!" it was the FCA and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The FCA is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment i drove it off the lot back in April of 2022 and have had replaced. The FCA had been malfunctioning Since early June and I first reported it to Kia back on June 22nd 2022. Kia just sent me a letter confirming the FCA does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! They could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!
Mfg Campaign: 11485486
Recall Date: Sep 20, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Small rock hit windshield on very edge, the initial impact only produced a chip not much larger than the tip of a ballpoint pen but within minutes a large crack has spread at least 18" across the windshield. Based on research online this is unfortunately a very common issue and has been going on since at least 2019 when the company acknowledged the issue with a "goodwill" customer service initiative to replace damaged windshields for this exact issue. Still waiting to hear from dealer on potential resolution.
Corrective Action:
Small rock hit windshield on very edge, the initial impact only produced a chip not much larger than the tip of a ballpoint pen but within minutes a large crack has spread at least 18" across the windshield. Based on research online this is unfortunately a very common issue and has been going on since at least 2019 when the company acknowledged the issue with a "goodwill" customer service initiative to replace damaged windshields for this exact issue. Still waiting to hear from dealer on potential resolution.
Additional Notes:
Small rock hit windshield on very edge, the initial impact only produced a chip not much larger than the tip of a ballpoint pen but within minutes a large crack has spread at least 18" across the windshield. Based on research online this is unfortunately a very common issue and has been going on since at least 2019 when the company acknowledged the issue with a "goodwill" customer service initiative to replace damaged windshields for this exact issue. Still waiting to hear from dealer on potential resolution.
Mfg Campaign: 11485495
Recall Date: Sep 20, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I have a 2022 Telluride I purchased from the dealer in May/22 and after 3 months the windshield cracked starting from the bottom corner of driver side almost across the entire windshield. The crack happened while the car was parked in the garage overnight, I found later a small chip maybe caused by a pebble. I did some reasearch online and this same problem has been reported multiple times on Kia forums. I talked to the dealer and they said this is not covered by manufacturing warranty.
Corrective Action:
I have a 2022 Telluride I purchased from the dealer in May/22 and after 3 months the windshield cracked starting from the bottom corner of driver side almost across the entire windshield. The crack happened while the car was parked in the garage overnight, I found later a small chip maybe caused by a pebble. I did some reasearch online and this same problem has been reported multiple times on Kia forums. I talked to the dealer and they said this is not covered by manufacturing warranty.
Additional Notes:
I have a 2022 Telluride I purchased from the dealer in May/22 and after 3 months the windshield cracked starting from the bottom corner of driver side almost across the entire windshield. The crack happened while the car was parked in the garage overnight, I found later a small chip maybe caused by a pebble. I did some reasearch online and this same problem has been reported multiple times on Kia forums. I talked to the dealer and they said this is not covered by manufacturing warranty.
Mfg Campaign: 11485508
Recall Date: Sep 20, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
1. Speedometer displayed 0 mph on the display screen and odometer. It took 2 days for it to start working again. 2. Backup camera displayed a green screen with a error message for 4 hours.
Corrective Action:
1. Speedometer displayed 0 mph on the display screen and odometer. It took 2 days for it to start working again. 2. Backup camera displayed a green screen with a error message for 4 hours.
Additional Notes:
1. Speedometer displayed 0 mph on the display screen and odometer. It took 2 days for it to start working again. 2. Backup camera displayed a green screen with a error message for 4 hours.
Mfg Campaign: 11485142
Recall Date: Sep 19, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Speedometer displayed 0 mph on the display screen and odometer. It took 2 days for it to start working again. 2. Backup camera displayed a green screen with a error message for 4 hours.
Corrective Action:
1. Speedometer displayed 0 mph on the display screen and odometer. It took 2 days for it to start working again. 2. Backup camera displayed a green screen with a error message for 4 hours.
Additional Notes:
1. Speedometer displayed 0 mph on the display screen and odometer. It took 2 days for it to start working again. 2. Backup camera displayed a green screen with a error message for 4 hours.
Mfg Campaign: 11485142
Recall Date: Sep 19, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The instrument panel that displays the mileage, and other things you can select with the mode such as tire pressure, fuel economy, range remaining on the tank of gas goes blank. The main instrument panel display randomly goes out from the moment it starts to the end of that drive, most of the time it works but some drives it's completely blank the entire time, rather you restart several times or not.
Corrective Action:
The instrument panel that displays the mileage, and other things you can select with the mode such as tire pressure, fuel economy, range remaining on the tank of gas goes blank. The main instrument panel display randomly goes out from the moment it starts to the end of that drive, most of the time it works but some drives it's completely blank the entire time, rather you restart several times or not.
Additional Notes:
The instrument panel that displays the mileage, and other things you can select with the mode such as tire pressure, fuel economy, range remaining on the tank of gas goes blank. The main instrument panel display randomly goes out from the moment it starts to the end of that drive, most of the time it works but some drives it's completely blank the entire time, rather you restart several times or not.
Mfg Campaign: 11485133
Recall Date: Sep 18, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving at approximately 35 MPH, with no vehicles, pedestrians, lawnmowers, trees, road hazards, etc., near, the windshield spontaneously cracked near the passenger side pillar. The initial crack was circular with spider-webbing, the longest of which was approximately 6 inches (not exact due to being measured with a hand as reference). The vehicle was immediately parked, and upon return to the vehicle 1 hour and 45 minutes later, the spider-webbing had spread to approximately half the length of the windshield from the initial crack at the passenger side, to the driver side. My wife confirmed that there were no vehicles traveling the opposite direction, no pedestrians, overpasses, trees, vehicles, or other logical causes near the vehicle immediately following the initial crack. It seemed to occur spontaneously, my wife stated she heard what she could best describe as "the sound of glass cracking like in a horror movie" and observed the initial crack. Due to the rate of the spreading, and fear of further integrity failures, the vehicle is parked. I contacted Kia due to the 2020 good will letter concerning windshields, and was told this did not apply to the 2022 due to it not being the appropriate year, and would have to cover the replacement of the window out of pocket or through insurance. No warnings, no noise indicative of something striking the windshield, no damage to any other components including the paint, etc. It just seemingly cracked, the only reason I could deduce is due to the temperature today being approximately 85 degrees, and the vehicle was parked in the sunlight due to the parking not being shaded. Perhaps the exposure resulted in the initial failure and subsequent spider-webbing. This vehicle was purchased brand new on 12 June, 2022.
Corrective Action:
While driving at approximately 35 MPH, with no vehicles, pedestrians, lawnmowers, trees, road hazards, etc., near, the windshield spontaneously cracked near the passenger side pillar. The initial crack was circular with spider-webbing, the longest of which was approximately 6 inches (not exact due to being measured with a hand as reference). The vehicle was immediately parked, and upon return to the vehicle 1 hour and 45 minutes later, the spider-webbing had spread to approximately half the length of the windshield from the initial crack at the passenger side, to the driver side. My wife confirmed that there were no vehicles traveling the opposite direction, no pedestrians, overpasses, trees, vehicles, or other logical causes near the vehicle immediately following the initial crack. It seemed to occur spontaneously, my wife stated she heard what she could best describe as "the sound of glass cracking like in a horror movie" and observed the initial crack. Due to the rate of the spreading, and fear of further integrity failures, the vehicle is parked. I contacted Kia due to the 2020 good will letter concerning windshields, and was told this did not apply to the 2022 due to it not being the appropriate year, and would have to cover the replacement of the window out of pocket or through insurance. No warnings, no noise indicative of something striking the windshield, no damage to any other components including the paint, etc. It just seemingly cracked, the only reason I could deduce is due to the temperature today being approximately 85 degrees, and the vehicle was parked in the sunlight due to the parking not being shaded. Perhaps the exposure resulted in the initial failure and subsequent spider-webbing. This vehicle was purchased brand new on 12 June, 2022.
Additional Notes:
While driving at approximately 35 MPH, with no vehicles, pedestrians, lawnmowers, trees, road hazards, etc., near, the windshield spontaneously cracked near the passenger side pillar. The initial crack was circular with spider-webbing, the longest of which was approximately 6 inches (not exact due to being measured with a hand as reference). The vehicle was immediately parked, and upon return to the vehicle 1 hour and 45 minutes later, the spider-webbing had spread to approximately half the length of the windshield from the initial crack at the passenger side, to the driver side. My wife confirmed that there were no vehicles traveling the opposite direction, no pedestrians, overpasses, trees, vehicles, or other logical causes near the vehicle immediately following the initial crack. It seemed to occur spontaneously, my wife stated she heard what she could best describe as "the sound of glass cracking like in a horror movie" and observed the initial crack. Due to the rate of the spreading, and fear of further integrity failures, the vehicle is parked. I contacted Kia due to the 2020 good will letter concerning windshields, and was told this did not apply to the 2022 due to it not being the appropriate year, and would have to cover the replacement of the window out of pocket or through insurance. No warnings, no noise indicative of something striking the windshield, no damage to any other components including the paint, etc. It just seemingly cracked, the only reason I could deduce is due to the temperature today being approximately 85 degrees, and the vehicle was parked in the sunlight due to the parking not being shaded. Perhaps the exposure resulted in the initial failure and subsequent spider-webbing. This vehicle was purchased brand new on 12 June, 2022.
Mfg Campaign: 11484682
Recall Date: Sep 15, 2022
Kia America, Inc.
Defect Description:
SEAT BELTS:FRONT
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated while placing the tongue of the seat belt into the receiver, the driver’s side front seat belt assembly separated from the body of the vehicle. The vehicle was taken to the dealer and the seat belt assembly was torqued to the manufacturer specs. The other seat belt assemblies were checked. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was 4,040.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated while placing the tongue of the seat belt into the receiver, the driver’s side front seat belt assembly separated from the body of the vehicle. The vehicle was taken to the dealer and the seat belt assembly was torqued to the manufacturer specs. The other seat belt assemblies were checked. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was 4,040.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated while placing the tongue of the seat belt into the receiver, the driver’s side front seat belt assembly separated from the body of the vehicle. The vehicle was taken to the dealer and the seat belt assembly was torqued to the manufacturer specs. The other seat belt assemblies were checked. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was 4,040.
Mfg Campaign: 11484056
Recall Date: Sep 12, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driver assistance causing car to slow down or come to a complete stop on freeway when another car cut in front of me. Also, slowed down when car approaching me getting in turning lane. It is not operating correctly can lead to someone hitting you!
Corrective Action:
Driver assistance causing car to slow down or come to a complete stop on freeway when another car cut in front of me. Also, slowed down when car approaching me getting in turning lane. It is not operating correctly can lead to someone hitting you!
Additional Notes:
Driver assistance causing car to slow down or come to a complete stop on freeway when another car cut in front of me. Also, slowed down when car approaching me getting in turning lane. It is not operating correctly can lead to someone hitting you!
Mfg Campaign: 11483233
Recall Date: Sep 7, 2022
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