Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
105 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.
Corrective Action:
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.
Additional Notes:
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.
Mfg Campaign: 11664101
Recall Date: May 31, 2025
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.
Corrective Action:
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.
Additional Notes:
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.
Mfg Campaign: 11664101
Recall Date: May 31, 2025
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Seat belt becomes stuck inside buckle component and will not unlatch. Buckle must be forcefully pushed in while repeatedly pressing the button to eject the seatbelt in order to release buckle
Corrective Action:
Seat belt becomes stuck inside buckle component and will not unlatch. Buckle must be forcefully pushed in while repeatedly pressing the button to eject the seatbelt in order to release buckle
Additional Notes:
Seat belt becomes stuck inside buckle component and will not unlatch. Buckle must be forcefully pushed in while repeatedly pressing the button to eject the seatbelt in order to release buckle
Mfg Campaign: 11658789
Recall Date: May 4, 2025
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Corrective Action:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Additional Notes:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Mfg Campaign: 11657142
Recall Date: Apr 28, 2025
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Corrective Action:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Additional Notes:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Mfg Campaign: 11657142
Recall Date: Apr 28, 2025
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Corrective Action:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Additional Notes:
Bci message appears on dash. Then a number of other dash lights (see picture attached)
Mfg Campaign: 11657142
Recall Date: Apr 28, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11654675
Recall Date: Apr 15, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11654675
Recall Date: Apr 15, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle had the battery replaced 11months ago, after it was replaced by the dealer prior to purchasing. Starting having starting issues again, which is what led to the initial battery replacement. Had a diagnostic done to figure out where the patristic draw was coming from to learn that Nissan issued a memo/bulletin in 2019 for this exact issue (Body Control Module) causing an intermittent parasitic draw and killing the battery. An update is known and needed to resolve. Why has this not been a recall? Why do I have to pay to have this completed when Nissan knows it is an issue!?
Corrective Action:
Vehicle had the battery replaced 11months ago, after it was replaced by the dealer prior to purchasing. Starting having starting issues again, which is what led to the initial battery replacement. Had a diagnostic done to figure out where the patristic draw was coming from to learn that Nissan issued a memo/bulletin in 2019 for this exact issue (Body Control Module) causing an intermittent parasitic draw and killing the battery. An update is known and needed to resolve. Why has this not been a recall? Why do I have to pay to have this completed when Nissan knows it is an issue!?
Additional Notes:
Vehicle had the battery replaced 11months ago, after it was replaced by the dealer prior to purchasing. Starting having starting issues again, which is what led to the initial battery replacement. Had a diagnostic done to figure out where the patristic draw was coming from to learn that Nissan issued a memo/bulletin in 2019 for this exact issue (Body Control Module) causing an intermittent parasitic draw and killing the battery. An update is known and needed to resolve. Why has this not been a recall? Why do I have to pay to have this completed when Nissan knows it is an issue!?
Mfg Campaign: 11643145
Recall Date: Feb 17, 2025
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the highway in Caguas, Puerto Rico, suddenly the sunroof glass explote it into pieces, falling inside the car. I did not pass under a bridge, there were no other cars around, simply exploted! Please do something about this defect according to online sources! Just don’t wait on thousands of complaints to do something since many people don’t know they could and they just rather paid and repair! Very unfair that the car companies are not assuming any responsibility!
Corrective Action:
While driving on the highway in Caguas, Puerto Rico, suddenly the sunroof glass explote it into pieces, falling inside the car. I did not pass under a bridge, there were no other cars around, simply exploted! Please do something about this defect according to online sources! Just don’t wait on thousands of complaints to do something since many people don’t know they could and they just rather paid and repair! Very unfair that the car companies are not assuming any responsibility!
Additional Notes:
While driving on the highway in Caguas, Puerto Rico, suddenly the sunroof glass explote it into pieces, falling inside the car. I did not pass under a bridge, there were no other cars around, simply exploted! Please do something about this defect according to online sources! Just don’t wait on thousands of complaints to do something since many people don’t know they could and they just rather paid and repair! Very unfair that the car companies are not assuming any responsibility!
Mfg Campaign: 11624515
Recall Date: Nov 11, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car intermittent problems with not starting. Believe it has to do with smart alternator not charging cause of short distance driving and not getting full charge so it runs down the battery.
Corrective Action:
Car intermittent problems with not starting. Believe it has to do with smart alternator not charging cause of short distance driving and not getting full charge so it runs down the battery.
Additional Notes:
Car intermittent problems with not starting. Believe it has to do with smart alternator not charging cause of short distance driving and not getting full charge so it runs down the battery.
Mfg Campaign: 11620496
Recall Date: Oct 17, 2024
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The rear end air suspension stopped working and will not raise the vehicle to the proper height. This caused the vehicle to become unstable in the rear and difficult to fully control the vehicle. With a wet road it becomes much worse as the rear end will lose contact with the road even at a much lower reduced speed. I've noticed several other Armada's with sagging rear ends and I've read several threads online with owners. After experiencing this first hand as a CDL-A driver. This is very dangerous and Nissan doesn't appear to care one bit about this issue with their high end product. Please help us do something about this before someone gets hurt or worse, thank you for your consideration in the matter.
Corrective Action:
The rear end air suspension stopped working and will not raise the vehicle to the proper height. This caused the vehicle to become unstable in the rear and difficult to fully control the vehicle. With a wet road it becomes much worse as the rear end will lose contact with the road even at a much lower reduced speed. I've noticed several other Armada's with sagging rear ends and I've read several threads online with owners. After experiencing this first hand as a CDL-A driver. This is very dangerous and Nissan doesn't appear to care one bit about this issue with their high end product. Please help us do something about this before someone gets hurt or worse, thank you for your consideration in the matter.
Additional Notes:
The rear end air suspension stopped working and will not raise the vehicle to the proper height. This caused the vehicle to become unstable in the rear and difficult to fully control the vehicle. With a wet road it becomes much worse as the rear end will lose contact with the road even at a much lower reduced speed. I've noticed several other Armada's with sagging rear ends and I've read several threads online with owners. After experiencing this first hand as a CDL-A driver. This is very dangerous and Nissan doesn't appear to care one bit about this issue with their high end product. Please help us do something about this before someone gets hurt or worse, thank you for your consideration in the matter.
Mfg Campaign: 11609225
Recall Date: Aug 18, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes and front sensor. Yes How was your safety or the safety of others put at risk? Collisions Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes’ , front sensor failure light appeared and brakes failed. On two occasions, the brakes have failed when we are in the drive-through, causing us to rear end the vehicle in front of us. We had the car towed to a Nissan dealer. They were unable to re-create the problem as they did not take it through a drive-through or where they would be in close proximity of another car. After bringing it home, we drove it again no issues until we were in a drive through where the brakes failed as we were pushing on them. The light came on saying front sensor failure again we rear ended another vehicle.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes and front sensor. Yes How was your safety or the safety of others put at risk? Collisions Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes’ , front sensor failure light appeared and brakes failed. On two occasions, the brakes have failed when we are in the drive-through, causing us to rear end the vehicle in front of us. We had the car towed to a Nissan dealer. They were unable to re-create the problem as they did not take it through a drive-through or where they would be in close proximity of another car. After bringing it home, we drove it again no issues until we were in a drive through where the brakes failed as we were pushing on them. The light came on saying front sensor failure again we rear ended another vehicle.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes and front sensor. Yes How was your safety or the safety of others put at risk? Collisions Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes’ , front sensor failure light appeared and brakes failed. On two occasions, the brakes have failed when we are in the drive-through, causing us to rear end the vehicle in front of us. We had the car towed to a Nissan dealer. They were unable to re-create the problem as they did not take it through a drive-through or where they would be in close proximity of another car. After bringing it home, we drove it again no issues until we were in a drive through where the brakes failed as we were pushing on them. The light came on saying front sensor failure again we rear ended another vehicle.
Mfg Campaign: 11602802
Recall Date: Jul 16, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In June 2022, my wife and children were stranded at a state forest, with no one around to assist, due to the vehicle not starting. My wife explained the vehicle symptoms and I expected it to be a battery or key fob issue, so I left work, grabbed the spare fob and jumper cables and headed to their location. First I tried to start it with the spare fob but that did not work, so I jumped battery and the vehicle started right up. We took the vehicle to a Nissan dealership to have it looked at, thinking it was an issue with the charging system. After the dealership looked at it, they came to the conclusion that the battery was bad and also the vehicle was pulling too much power from the battery. The battery was replaced under warranty on June 10, 2022. Almost exactly 2 years later, June 13, 2024, the same incident occurred. My wife and children were stranded yet again, at a gas station. This time someone was able to assist, they jumped the battery, it started right up. I immediately contacted the same dealership, and took it there the following morning. This time the battery tested good, but said the vehicle is pulling to much power from the battery causing it to drain. They recommended having the battery saver settings changed in BCM and modify the smart charge system. They also stated that this is becoming a known issue with this vehicle model and has been having several others in with this same issue.
Corrective Action:
In June 2022, my wife and children were stranded at a state forest, with no one around to assist, due to the vehicle not starting. My wife explained the vehicle symptoms and I expected it to be a battery or key fob issue, so I left work, grabbed the spare fob and jumper cables and headed to their location. First I tried to start it with the spare fob but that did not work, so I jumped battery and the vehicle started right up. We took the vehicle to a Nissan dealership to have it looked at, thinking it was an issue with the charging system. After the dealership looked at it, they came to the conclusion that the battery was bad and also the vehicle was pulling too much power from the battery. The battery was replaced under warranty on June 10, 2022. Almost exactly 2 years later, June 13, 2024, the same incident occurred. My wife and children were stranded yet again, at a gas station. This time someone was able to assist, they jumped the battery, it started right up. I immediately contacted the same dealership, and took it there the following morning. This time the battery tested good, but said the vehicle is pulling to much power from the battery causing it to drain. They recommended having the battery saver settings changed in BCM and modify the smart charge system. They also stated that this is becoming a known issue with this vehicle model and has been having several others in with this same issue.
Additional Notes:
In June 2022, my wife and children were stranded at a state forest, with no one around to assist, due to the vehicle not starting. My wife explained the vehicle symptoms and I expected it to be a battery or key fob issue, so I left work, grabbed the spare fob and jumper cables and headed to their location. First I tried to start it with the spare fob but that did not work, so I jumped battery and the vehicle started right up. We took the vehicle to a Nissan dealership to have it looked at, thinking it was an issue with the charging system. After the dealership looked at it, they came to the conclusion that the battery was bad and also the vehicle was pulling too much power from the battery. The battery was replaced under warranty on June 10, 2022. Almost exactly 2 years later, June 13, 2024, the same incident occurred. My wife and children were stranded yet again, at a gas station. This time someone was able to assist, they jumped the battery, it started right up. I immediately contacted the same dealership, and took it there the following morning. This time the battery tested good, but said the vehicle is pulling to much power from the battery causing it to drain. They recommended having the battery saver settings changed in BCM and modify the smart charge system. They also stated that this is becoming a known issue with this vehicle model and has been having several others in with this same issue.
Mfg Campaign: 11594369
Recall Date: Jun 14, 2024
Nissan North America, Inc.
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
Straps of carseat will self loosen with and without child present. Tested with child in seat and child out of seat by lightly pulling on the straps. Harness tensioner was clear of debris on bothbseats this occured on (both same manufacture date) purchased 8/2023
Corrective Action:
Straps of carseat will self loosen with and without child present. Tested with child in seat and child out of seat by lightly pulling on the straps. Harness tensioner was clear of debris on bothbseats this occured on (both same manufacture date) purchased 8/2023
Additional Notes:
Straps of carseat will self loosen with and without child present. Tested with child in seat and child out of seat by lightly pulling on the straps. Harness tensioner was clear of debris on bothbseats this occured on (both same manufacture date) purchased 8/2023
Mfg Campaign: 11583066
Recall Date: Apr 15, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
06/22 Vehicle did not want to start and new battery was purchased. 07/22 Vehicle did not want to start again and a message on the dash BCI malfunction, took to Nissan for diagnosis. Replaced brake light switch & BCM. 06/23 trouble starting vehicle, AAA tested battery and needed to replace. Battery was replaced. 07/24 Same problem vehicle did not want to start, AAA charged battery and mentioned it needed to be replaced.
Corrective Action:
06/22 Vehicle did not want to start and new battery was purchased. 07/22 Vehicle did not want to start again and a message on the dash BCI malfunction, took to Nissan for diagnosis. Replaced brake light switch & BCM. 06/23 trouble starting vehicle, AAA tested battery and needed to replace. Battery was replaced. 07/24 Same problem vehicle did not want to start, AAA charged battery and mentioned it needed to be replaced.
Additional Notes:
06/22 Vehicle did not want to start and new battery was purchased. 07/22 Vehicle did not want to start again and a message on the dash BCI malfunction, took to Nissan for diagnosis. Replaced brake light switch & BCM. 06/23 trouble starting vehicle, AAA tested battery and needed to replace. Battery was replaced. 07/24 Same problem vehicle did not want to start, AAA charged battery and mentioned it needed to be replaced.
Mfg Campaign: 11581807
Recall Date: Apr 8, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Ticking sound from engine. Inspection found failure in cylinder #6, removed spark plug and inspected head. Found metal circulating and damage to cylinder. Engine replacement recommended
Corrective Action:
Ticking sound from engine. Inspection found failure in cylinder #6, removed spark plug and inspected head. Found metal circulating and damage to cylinder. Engine replacement recommended
Additional Notes:
Ticking sound from engine. Inspection found failure in cylinder #6, removed spark plug and inspected head. Found metal circulating and damage to cylinder. Engine replacement recommended
Mfg Campaign: 11581489
Recall Date: Apr 6, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My sunroof exploded without any object hitting it.
Corrective Action:
My sunroof exploded without any object hitting it.
Additional Notes:
My sunroof exploded without any object hitting it.
Mfg Campaign: 11579106
Recall Date: Mar 24, 2024
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear suspension is extremely bouncy causing very poor handling due to defective factory shocks.
Corrective Action:
Rear suspension is extremely bouncy causing very poor handling due to defective factory shocks.
Additional Notes:
Rear suspension is extremely bouncy causing very poor handling due to defective factory shocks.
Mfg Campaign: 11575644
Recall Date: Mar 5, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle displays a BCI malfunction, AEB braking warning, and traction control indicator light is on. Vehicle does not recognize that the brake pedal is being depressed when trying to start the car. Pushing the start button only cycles the ignition through the on and acc options. Rear suspension suddenly low.
Corrective Action:
The vehicle displays a BCI malfunction, AEB braking warning, and traction control indicator light is on. Vehicle does not recognize that the brake pedal is being depressed when trying to start the car. Pushing the start button only cycles the ignition through the on and acc options. Rear suspension suddenly low.
Additional Notes:
The vehicle displays a BCI malfunction, AEB braking warning, and traction control indicator light is on. Vehicle does not recognize that the brake pedal is being depressed when trying to start the car. Pushing the start button only cycles the ignition through the on and acc options. Rear suspension suddenly low.
Mfg Campaign: 11570279
Recall Date: Feb 6, 2024
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