Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 7, 2018
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima vehicles manufactured February 10, 2015, to August 19, 2016 and equipped with Intelligent Cruise Control, 2015-2017 Murano vehicles manufactured August 22, 2014, to August 19, 2016 and equipped with Intelligent Cruise Control, and 2015-2016 Murano Hybrid vehicles manufactured August 22, 2014, to July 19, 2016. The affected vehicles have Anti-Lock Brake (ABS) actuator pumps that may allow brake fluid to leak onto an internal electrical circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 2, 2016
Consumer Complaints
144 ComplaintsNissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CONTINUALLY GETTING ERROR MESSAGE SAYING "UNAVAILABLE FRONT RADAR OBSTRUCTION". TOOK TO DEALER AND THEY SAID IT WAS FINE AFTER CLEARING THE CODE. DROVE AWAY FROM DEALER AND IT DID IT AGAIN. TOOK IT BACK AND THEY NOW SAY NISSAN IS "ENGINEERING" THE PROBLEM AND DON'T RECOMMEND A FIX. TOOK IT ON THE HIGHWAY AND WAS PASSING ANOTHER VEHICLE AT 75MPH WHEN IT WENT OFF AND IT DISABLED MY CRUISE CONTROL. THAT WAS QUITE STARTLING AND IS POTENTIALLY DANGEROUS. CALLED NISSAN CORPORATE OFFICE AND FILED A CASE. THEY DON'T SEEM TO ACKNOWLEDGE THE PROBLEM, YET I SEE OTHERS ARE HAVING THE SAME PROBLEM WHEN I CHECK FORUMS ON THE INTERNET.
Corrective Action:
CONTINUALLY GETTING ERROR MESSAGE SAYING "UNAVAILABLE FRONT RADAR OBSTRUCTION". TOOK TO DEALER AND THEY SAID IT WAS FINE AFTER CLEARING THE CODE. DROVE AWAY FROM DEALER AND IT DID IT AGAIN. TOOK IT BACK AND THEY NOW SAY NISSAN IS "ENGINEERING" THE PROBLEM AND DON'T RECOMMEND A FIX. TOOK IT ON THE HIGHWAY AND WAS PASSING ANOTHER VEHICLE AT 75MPH WHEN IT WENT OFF AND IT DISABLED MY CRUISE CONTROL. THAT WAS QUITE STARTLING AND IS POTENTIALLY DANGEROUS. CALLED NISSAN CORPORATE OFFICE AND FILED A CASE. THEY DON'T SEEM TO ACKNOWLEDGE THE PROBLEM, YET I SEE OTHERS ARE HAVING THE SAME PROBLEM WHEN I CHECK FORUMS ON THE INTERNET.
Additional Notes:
CONTINUALLY GETTING ERROR MESSAGE SAYING "UNAVAILABLE FRONT RADAR OBSTRUCTION". TOOK TO DEALER AND THEY SAID IT WAS FINE AFTER CLEARING THE CODE. DROVE AWAY FROM DEALER AND IT DID IT AGAIN. TOOK IT BACK AND THEY NOW SAY NISSAN IS "ENGINEERING" THE PROBLEM AND DON'T RECOMMEND A FIX. TOOK IT ON THE HIGHWAY AND WAS PASSING ANOTHER VEHICLE AT 75MPH WHEN IT WENT OFF AND IT DISABLED MY CRUISE CONTROL. THAT WAS QUITE STARTLING AND IS POTENTIALLY DANGEROUS. CALLED NISSAN CORPORATE OFFICE AND FILED A CASE. THEY DON'T SEEM TO ACKNOWLEDGE THE PROBLEM, YET I SEE OTHERS ARE HAVING THE SAME PROBLEM WHEN I CHECK FORUMS ON THE INTERNET.
Mfg Campaign: 11131834
Recall Date: Sep 26, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY FOBS AND AUTO START DOESN'T ALWAYS WORK. MURANO WILL BE PARKED AND OFF AND I WALK UP WITHIN 15 FT OF THE DRIVERS SIDE DOOR AND TRY TO AUTOSTART AND IT CONSISTENTLY ONLY WORKS ABOUT 1 IN 4 TRIES. DEALERSHIP HAS REPLACED BOTH FOBS AND BATTERIES AND STILL NOT WORKING EVERY SINGLE TIME. ALSO, SEVERAL TIMES IN THE PAST YEAR, I GET IN AND PLACE FOOT ON BRAKE AND PUSH BUTTON TO START AND IT WILL NOT START, TAKES SEVERAL ATTEMPTS BEFORE THE VEHICLE WILL START!!!
Corrective Action:
KEY FOBS AND AUTO START DOESN'T ALWAYS WORK. MURANO WILL BE PARKED AND OFF AND I WALK UP WITHIN 15 FT OF THE DRIVERS SIDE DOOR AND TRY TO AUTOSTART AND IT CONSISTENTLY ONLY WORKS ABOUT 1 IN 4 TRIES. DEALERSHIP HAS REPLACED BOTH FOBS AND BATTERIES AND STILL NOT WORKING EVERY SINGLE TIME. ALSO, SEVERAL TIMES IN THE PAST YEAR, I GET IN AND PLACE FOOT ON BRAKE AND PUSH BUTTON TO START AND IT WILL NOT START, TAKES SEVERAL ATTEMPTS BEFORE THE VEHICLE WILL START!!!
Additional Notes:
KEY FOBS AND AUTO START DOESN'T ALWAYS WORK. MURANO WILL BE PARKED AND OFF AND I WALK UP WITHIN 15 FT OF THE DRIVERS SIDE DOOR AND TRY TO AUTOSTART AND IT CONSISTENTLY ONLY WORKS ABOUT 1 IN 4 TRIES. DEALERSHIP HAS REPLACED BOTH FOBS AND BATTERIES AND STILL NOT WORKING EVERY SINGLE TIME. ALSO, SEVERAL TIMES IN THE PAST YEAR, I GET IN AND PLACE FOOT ON BRAKE AND PUSH BUTTON TO START AND IT WILL NOT START, TAKES SEVERAL ATTEMPTS BEFORE THE VEHICLE WILL START!!!
Mfg Campaign: 11130413
Recall Date: Sep 20, 2018
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Corrective Action:
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Additional Notes:
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Mfg Campaign: 11120928
Recall Date: Aug 19, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Corrective Action:
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Additional Notes:
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Mfg Campaign: 11120928
Recall Date: Aug 19, 2018
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Corrective Action:
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Additional Notes:
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Mfg Campaign: 11120942
Recall Date: Aug 19, 2018
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Corrective Action:
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Additional Notes:
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Mfg Campaign: 11120942
Recall Date: Aug 19, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE ON A RECENT ROAD TRIP DURING DRY CONDITIONS. WE HAVE STARTED RECEIVING A POP UP MESSAGE RELATING TO THE FORWARD EMERGENCY BRAKING SYSTEM ON OUR DISPLAY - FRONT RADAR OBSTRUCTION. THIS HAS NOT AFFECTED BRAKING TO OUR KNOWLEDGE AND FOLLOWING THE RESET STEPS IN THE OWNERS MANUAL DID NOTHING.
Corrective Action:
WHILE ON A RECENT ROAD TRIP DURING DRY CONDITIONS. WE HAVE STARTED RECEIVING A POP UP MESSAGE RELATING TO THE FORWARD EMERGENCY BRAKING SYSTEM ON OUR DISPLAY - FRONT RADAR OBSTRUCTION. THIS HAS NOT AFFECTED BRAKING TO OUR KNOWLEDGE AND FOLLOWING THE RESET STEPS IN THE OWNERS MANUAL DID NOTHING.
Additional Notes:
WHILE ON A RECENT ROAD TRIP DURING DRY CONDITIONS. WE HAVE STARTED RECEIVING A POP UP MESSAGE RELATING TO THE FORWARD EMERGENCY BRAKING SYSTEM ON OUR DISPLAY - FRONT RADAR OBSTRUCTION. THIS HAS NOT AFFECTED BRAKING TO OUR KNOWLEDGE AND FOLLOWING THE RESET STEPS IN THE OWNERS MANUAL DID NOTHING.
Mfg Campaign: 11119330
Recall Date: Aug 11, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE CAR HOOD HAS A RIDGE THAT SLOPES TOWARD THE DRIVER DIRECTLY IN FRONT OF THE WINDSHIELD WIPERS. THE SUN REFLECTS DIRECTLY INTO THE DRIVER WHEN THERE IS MORNING OR AFTERNOON SUN AND THE SUN VISOR CANNOT BE POSITIONED LOW ENOUGH TO BLOCK THE REFLECTION. THIS REFLECTION CAN TEMPORARILY BLIND THE DRIVER WHILE THE CAR IS IN MOTION. I AM TRADING THIS CAR IN FOR ANOTHER VEHICLE BECAUSE OF THIS ISSUE.
Corrective Action:
THE CAR HOOD HAS A RIDGE THAT SLOPES TOWARD THE DRIVER DIRECTLY IN FRONT OF THE WINDSHIELD WIPERS. THE SUN REFLECTS DIRECTLY INTO THE DRIVER WHEN THERE IS MORNING OR AFTERNOON SUN AND THE SUN VISOR CANNOT BE POSITIONED LOW ENOUGH TO BLOCK THE REFLECTION. THIS REFLECTION CAN TEMPORARILY BLIND THE DRIVER WHILE THE CAR IS IN MOTION. I AM TRADING THIS CAR IN FOR ANOTHER VEHICLE BECAUSE OF THIS ISSUE.
Additional Notes:
THE CAR HOOD HAS A RIDGE THAT SLOPES TOWARD THE DRIVER DIRECTLY IN FRONT OF THE WINDSHIELD WIPERS. THE SUN REFLECTS DIRECTLY INTO THE DRIVER WHEN THERE IS MORNING OR AFTERNOON SUN AND THE SUN VISOR CANNOT BE POSITIONED LOW ENOUGH TO BLOCK THE REFLECTION. THIS REFLECTION CAN TEMPORARILY BLIND THE DRIVER WHILE THE CAR IS IN MOTION. I AM TRADING THIS CAR IN FOR ANOTHER VEHICLE BECAUSE OF THIS ISSUE.
Mfg Campaign: 11113065
Recall Date: Jul 23, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE A 2017 NISSAN MURANO. I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 12 IN THE AFTERNOON WHEN WE HEARD A LOUD EXPLOSION ON THE ROOF OF THE CAR. THE SUNROOF GLASS AND HEADLINER WERE BOTH CLOSED. I SLIGHTLY OPENED THE HEADLINER AND COULD SEE THE GLASS WAS SHATTERED. I IMMEDIATELY PULLED OVER ON THE SIDE OF THE HIGHWAY AND LOOKED ON TOP OF THE CAR TO FIND THE FRONT SECTION OF THE PANORAMIC SUNROOF HAD COMPLETELY EXPLODED AND WAS SHATTER. THE GLASS WAS ACTUALLY PROTRUDING UPWARD SO IT WAS OBVIOUS NOTHING HAD FALLING FROM THE SKY ON TOP OF IT. THE GLASS, THEN GAVE WAY AND COMPLETELY FELL ON THE FABRIC HEADLINER. WE THEN SPENT THE NEXT HOUR AND A HALF ON THE SIDE OF THE HIGHWAY WAITING FOR A TOW TRUCK WHERE THE VEHICLES WAS THEN TOWED TO A NISSAN DEALER. AT THE TIME OF INCIDENT, IT WAS 75 DEGREES OUTSIDE AND CLEAR DAY. I WAS DRIVING 55 MILES PER HOUR.
Corrective Action:
I HAVE A 2017 NISSAN MURANO. I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 12 IN THE AFTERNOON WHEN WE HEARD A LOUD EXPLOSION ON THE ROOF OF THE CAR. THE SUNROOF GLASS AND HEADLINER WERE BOTH CLOSED. I SLIGHTLY OPENED THE HEADLINER AND COULD SEE THE GLASS WAS SHATTERED. I IMMEDIATELY PULLED OVER ON THE SIDE OF THE HIGHWAY AND LOOKED ON TOP OF THE CAR TO FIND THE FRONT SECTION OF THE PANORAMIC SUNROOF HAD COMPLETELY EXPLODED AND WAS SHATTER. THE GLASS WAS ACTUALLY PROTRUDING UPWARD SO IT WAS OBVIOUS NOTHING HAD FALLING FROM THE SKY ON TOP OF IT. THE GLASS, THEN GAVE WAY AND COMPLETELY FELL ON THE FABRIC HEADLINER. WE THEN SPENT THE NEXT HOUR AND A HALF ON THE SIDE OF THE HIGHWAY WAITING FOR A TOW TRUCK WHERE THE VEHICLES WAS THEN TOWED TO A NISSAN DEALER. AT THE TIME OF INCIDENT, IT WAS 75 DEGREES OUTSIDE AND CLEAR DAY. I WAS DRIVING 55 MILES PER HOUR.
Additional Notes:
I HAVE A 2017 NISSAN MURANO. I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 12 IN THE AFTERNOON WHEN WE HEARD A LOUD EXPLOSION ON THE ROOF OF THE CAR. THE SUNROOF GLASS AND HEADLINER WERE BOTH CLOSED. I SLIGHTLY OPENED THE HEADLINER AND COULD SEE THE GLASS WAS SHATTERED. I IMMEDIATELY PULLED OVER ON THE SIDE OF THE HIGHWAY AND LOOKED ON TOP OF THE CAR TO FIND THE FRONT SECTION OF THE PANORAMIC SUNROOF HAD COMPLETELY EXPLODED AND WAS SHATTER. THE GLASS WAS ACTUALLY PROTRUDING UPWARD SO IT WAS OBVIOUS NOTHING HAD FALLING FROM THE SKY ON TOP OF IT. THE GLASS, THEN GAVE WAY AND COMPLETELY FELL ON THE FABRIC HEADLINER. WE THEN SPENT THE NEXT HOUR AND A HALF ON THE SIDE OF THE HIGHWAY WAITING FOR A TOW TRUCK WHERE THE VEHICLES WAS THEN TOWED TO A NISSAN DEALER. AT THE TIME OF INCIDENT, IT WAS 75 DEGREES OUTSIDE AND CLEAR DAY. I WAS DRIVING 55 MILES PER HOUR.
Mfg Campaign: 11104544
Recall Date: Jun 28, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I AM CONCERNED ABOUT THE GLARE FROM THE HOOD THAT BLINDS ME WHEN I'M DRIVING. WHEN THE SUN SHINES ON THE HOOD IT CAUSES A GLARE THAT PREVENTS THE DRIVER FROM SEEING THE ROAD. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MARCH 2018. I HAVE TRIED ADJUSTING MY SEAT, ADJUSTING THE STEERING WHEEL, AND WEARING UV PROTECTED SUNGLASSES. NONE OF THESE SOLUTIONS HELP THE PROBLEM. NOW I'M EXPERIENCING EYE PAINS THAT I'M WORRIED MAY BE RELATED. BUT MOST IMPORTANTLY I'M WORRIED THAT THE GLARE WILL CAUSE ME TO HAVE A CAR ACCIDENT.
Corrective Action:
I AM CONCERNED ABOUT THE GLARE FROM THE HOOD THAT BLINDS ME WHEN I'M DRIVING. WHEN THE SUN SHINES ON THE HOOD IT CAUSES A GLARE THAT PREVENTS THE DRIVER FROM SEEING THE ROAD. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MARCH 2018. I HAVE TRIED ADJUSTING MY SEAT, ADJUSTING THE STEERING WHEEL, AND WEARING UV PROTECTED SUNGLASSES. NONE OF THESE SOLUTIONS HELP THE PROBLEM. NOW I'M EXPERIENCING EYE PAINS THAT I'M WORRIED MAY BE RELATED. BUT MOST IMPORTANTLY I'M WORRIED THAT THE GLARE WILL CAUSE ME TO HAVE A CAR ACCIDENT.
Additional Notes:
I AM CONCERNED ABOUT THE GLARE FROM THE HOOD THAT BLINDS ME WHEN I'M DRIVING. WHEN THE SUN SHINES ON THE HOOD IT CAUSES A GLARE THAT PREVENTS THE DRIVER FROM SEEING THE ROAD. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MARCH 2018. I HAVE TRIED ADJUSTING MY SEAT, ADJUSTING THE STEERING WHEEL, AND WEARING UV PROTECTED SUNGLASSES. NONE OF THESE SOLUTIONS HELP THE PROBLEM. NOW I'M EXPERIENCING EYE PAINS THAT I'M WORRIED MAY BE RELATED. BUT MOST IMPORTANTLY I'M WORRIED THAT THE GLARE WILL CAUSE ME TO HAVE A CAR ACCIDENT.
Mfg Campaign: 11102879
Recall Date: Jun 20, 2018
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE RPMS INCREASED; HOWEVER, THE VEHICLE FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GIRARD NISSAN, 425 GOLD STAR HWY, GROTON, CT 06340). THE FAILURE WAS UNABLE TO BE DUPLICATED; HOWEVER, THE SOFTWARE MODULE UPDATE WAS COMPLETED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 5,800.
Corrective Action:
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE RPMS INCREASED; HOWEVER, THE VEHICLE FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GIRARD NISSAN, 425 GOLD STAR HWY, GROTON, CT 06340). THE FAILURE WAS UNABLE TO BE DUPLICATED; HOWEVER, THE SOFTWARE MODULE UPDATE WAS COMPLETED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 5,800.
Additional Notes:
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE RPMS INCREASED; HOWEVER, THE VEHICLE FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GIRARD NISSAN, 425 GOLD STAR HWY, GROTON, CT 06340). THE FAILURE WAS UNABLE TO BE DUPLICATED; HOWEVER, THE SOFTWARE MODULE UPDATE WAS COMPLETED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 5,800.
Mfg Campaign: 11096546
Recall Date: May 17, 2018
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA INFLATORS, THIS COMPLAINT MAY BE RELATED TO THE PREVIOUS RECALLS BUT I AM NOT AN EXPERT. I'D LIKE TO HAVE THE AIRBAGS NOT DEFLATING IN AN ACCIDENT WHERE THERE WAS SIGNIFICANT DAMAGE TO THE PASSENGER FRONT OF MY VEHICLE WHILE TRAVELING AT ABOUT 30MPH. I WAS TRAVELING ON A CITY ROAD WHEN ANOTHER VEHICLE TURNED LEFT FROM THE RIGHT LANE CAUSING ME TO SLAM ON BRAKES AND OUR VEHICLES COLLIDED.
Corrective Action:
TAKATA INFLATORS, THIS COMPLAINT MAY BE RELATED TO THE PREVIOUS RECALLS BUT I AM NOT AN EXPERT. I'D LIKE TO HAVE THE AIRBAGS NOT DEFLATING IN AN ACCIDENT WHERE THERE WAS SIGNIFICANT DAMAGE TO THE PASSENGER FRONT OF MY VEHICLE WHILE TRAVELING AT ABOUT 30MPH. I WAS TRAVELING ON A CITY ROAD WHEN ANOTHER VEHICLE TURNED LEFT FROM THE RIGHT LANE CAUSING ME TO SLAM ON BRAKES AND OUR VEHICLES COLLIDED.
Additional Notes:
TAKATA INFLATORS, THIS COMPLAINT MAY BE RELATED TO THE PREVIOUS RECALLS BUT I AM NOT AN EXPERT. I'D LIKE TO HAVE THE AIRBAGS NOT DEFLATING IN AN ACCIDENT WHERE THERE WAS SIGNIFICANT DAMAGE TO THE PASSENGER FRONT OF MY VEHICLE WHILE TRAVELING AT ABOUT 30MPH. I WAS TRAVELING ON A CITY ROAD WHEN ANOTHER VEHICLE TURNED LEFT FROM THE RIGHT LANE CAUSING ME TO SLAM ON BRAKES AND OUR VEHICLES COLLIDED.
Mfg Campaign: 11088969
Recall Date: Apr 19, 2018
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
IN 9000 MILES, I'VE HAD THIS OCCUR 3 TIMES. IMMEDIATELY AFTER TURNING - STRAIGHTENING OUT, ACCELERATION WILL NOT KICK IN. I SEE THE RPMS GOING UP AS I AM HITTING THE GAS, BUT THE VEHICLE IS NOT GETTING ANY POWER TO THE WHEELS - I WAS ACTUALLY SLOWING DOWN FROM MY TURN INERTIA. I HAD MY CAR UP TO 5000 RPMS, BUT I WAS STILL ONLY GOING ~25-35 MPH. VERY DANGEROUS IF I PULL INTO TRAFFIC. I HAD MY VEHICLE LOOKED AT BY THE DEALERSHIP, HOWEVER SINCE THERE WERE NO CODES, THEY COULD NOT FIND ANYTHING WRONG. I CONTACTED NISSAN CUSTOMER CARE AND THEY ARE NOT INTERESTED IN TROUBLESHOOTING IF THERE ARE NO CODES. THE DATE LISTED IS APPROXIMATE.
Corrective Action:
IN 9000 MILES, I'VE HAD THIS OCCUR 3 TIMES. IMMEDIATELY AFTER TURNING - STRAIGHTENING OUT, ACCELERATION WILL NOT KICK IN. I SEE THE RPMS GOING UP AS I AM HITTING THE GAS, BUT THE VEHICLE IS NOT GETTING ANY POWER TO THE WHEELS - I WAS ACTUALLY SLOWING DOWN FROM MY TURN INERTIA. I HAD MY CAR UP TO 5000 RPMS, BUT I WAS STILL ONLY GOING ~25-35 MPH. VERY DANGEROUS IF I PULL INTO TRAFFIC. I HAD MY VEHICLE LOOKED AT BY THE DEALERSHIP, HOWEVER SINCE THERE WERE NO CODES, THEY COULD NOT FIND ANYTHING WRONG. I CONTACTED NISSAN CUSTOMER CARE AND THEY ARE NOT INTERESTED IN TROUBLESHOOTING IF THERE ARE NO CODES. THE DATE LISTED IS APPROXIMATE.
Additional Notes:
IN 9000 MILES, I'VE HAD THIS OCCUR 3 TIMES. IMMEDIATELY AFTER TURNING - STRAIGHTENING OUT, ACCELERATION WILL NOT KICK IN. I SEE THE RPMS GOING UP AS I AM HITTING THE GAS, BUT THE VEHICLE IS NOT GETTING ANY POWER TO THE WHEELS - I WAS ACTUALLY SLOWING DOWN FROM MY TURN INERTIA. I HAD MY CAR UP TO 5000 RPMS, BUT I WAS STILL ONLY GOING ~25-35 MPH. VERY DANGEROUS IF I PULL INTO TRAFFIC. I HAD MY VEHICLE LOOKED AT BY THE DEALERSHIP, HOWEVER SINCE THERE WERE NO CODES, THEY COULD NOT FIND ANYTHING WRONG. I CONTACTED NISSAN CUSTOMER CARE AND THEY ARE NOT INTERESTED IN TROUBLESHOOTING IF THERE ARE NO CODES. THE DATE LISTED IS APPROXIMATE.
Mfg Campaign: 11084328
Recall Date: Apr 10, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE BACKING OUT OF MY DRIVEWAY THE REAR (HATCHBACK) GLASS EXPLODED.
Corrective Action:
WHILE BACKING OUT OF MY DRIVEWAY THE REAR (HATCHBACK) GLASS EXPLODED.
Additional Notes:
WHILE BACKING OUT OF MY DRIVEWAY THE REAR (HATCHBACK) GLASS EXPLODED.
Mfg Campaign: 11081555
Recall Date: Mar 27, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE PANORAMIC SUN ROOF EXPLODED AND THE INTERIOR OF THE VEHICLE SUSTAINED WATER DAMAGE DUE TO RAIN. THE CONTACT CALLED A LOCAL DEALER (KELLY NISSAN OF WOBURN, 95 CEDAR ST, WOBURN, MA 01801) AND WAS INFORMED THAT THE GLASS WAS STRUCK BY A ROCK. THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS UPSET THAT HE HAD TO USE HIS INSURANCE. THE FAILURE MILEAGE WAS 2,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE PANORAMIC SUN ROOF EXPLODED AND THE INTERIOR OF THE VEHICLE SUSTAINED WATER DAMAGE DUE TO RAIN. THE CONTACT CALLED A LOCAL DEALER (KELLY NISSAN OF WOBURN, 95 CEDAR ST, WOBURN, MA 01801) AND WAS INFORMED THAT THE GLASS WAS STRUCK BY A ROCK. THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS UPSET THAT HE HAD TO USE HIS INSURANCE. THE FAILURE MILEAGE WAS 2,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE PANORAMIC SUN ROOF EXPLODED AND THE INTERIOR OF THE VEHICLE SUSTAINED WATER DAMAGE DUE TO RAIN. THE CONTACT CALLED A LOCAL DEALER (KELLY NISSAN OF WOBURN, 95 CEDAR ST, WOBURN, MA 01801) AND WAS INFORMED THAT THE GLASS WAS STRUCK BY A ROCK. THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS UPSET THAT HE HAD TO USE HIS INSURANCE. THE FAILURE MILEAGE WAS 2,500.
Mfg Campaign: 11072289
Recall Date: Feb 12, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE SITTING IN TRAFFIC, GOING LESS THAN 10 MILES PER HOUR, ON US ROUTE 60 IN MESA, AZ, THE SUNROOF SPONTANEOUSLY SHATTERED. THE WEATHER WAS CLEAR, SUNNY AND COLD (HIGH 30'S FAHRENHEIT) AND I WAS NOT UNDER AN OVERPASS.
Corrective Action:
WHILE SITTING IN TRAFFIC, GOING LESS THAN 10 MILES PER HOUR, ON US ROUTE 60 IN MESA, AZ, THE SUNROOF SPONTANEOUSLY SHATTERED. THE WEATHER WAS CLEAR, SUNNY AND COLD (HIGH 30'S FAHRENHEIT) AND I WAS NOT UNDER AN OVERPASS.
Additional Notes:
WHILE SITTING IN TRAFFIC, GOING LESS THAN 10 MILES PER HOUR, ON US ROUTE 60 IN MESA, AZ, THE SUNROOF SPONTANEOUSLY SHATTERED. THE WEATHER WAS CLEAR, SUNNY AND COLD (HIGH 30'S FAHRENHEIT) AND I WAS NOT UNDER AN OVERPASS.
Mfg Campaign: 11064357
Recall Date: Jan 23, 2018
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Corrective Action:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Additional Notes:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Mfg Campaign: 11063744
Recall Date: Jan 19, 2018
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Corrective Action:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Additional Notes:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Mfg Campaign: 11063744
Recall Date: Jan 19, 2018
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Corrective Action:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Additional Notes:
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Mfg Campaign: 11063744
Recall Date: Jan 19, 2018
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
2017 NISSON MURANO. I PICKED UP THIS CAR TO ASSIST MY SON SHUTTLING CARS, AT NIGHT, I STARTED THE CAR AND THE HALOGEN HEADLIGHTS CAME ON AUTOMATICALLY LEADING ME TO BELIEVE THE CAR HAD AUTOMATIC LIGHTS. IN FACT, ONLY THE FRONT HALOGEN LIGHTS WERE ON BUT NO RUNNING LIGHTS ON THE SIDE OR REAR. I ONLY DISCOVERED THE SITUATION AFTER DRIVING SEVERAL MILES, WITH DRIVERS BEHIND ME OCCASIONALLY FLASHING THEIR LIGHTS TO SIGNAL ME. THIS EQUIPMENT BEHAVIOR IS VERY DECEIVING AND DANGEROUS.
Corrective Action:
2017 NISSON MURANO. I PICKED UP THIS CAR TO ASSIST MY SON SHUTTLING CARS, AT NIGHT, I STARTED THE CAR AND THE HALOGEN HEADLIGHTS CAME ON AUTOMATICALLY LEADING ME TO BELIEVE THE CAR HAD AUTOMATIC LIGHTS. IN FACT, ONLY THE FRONT HALOGEN LIGHTS WERE ON BUT NO RUNNING LIGHTS ON THE SIDE OR REAR. I ONLY DISCOVERED THE SITUATION AFTER DRIVING SEVERAL MILES, WITH DRIVERS BEHIND ME OCCASIONALLY FLASHING THEIR LIGHTS TO SIGNAL ME. THIS EQUIPMENT BEHAVIOR IS VERY DECEIVING AND DANGEROUS.
Additional Notes:
2017 NISSON MURANO. I PICKED UP THIS CAR TO ASSIST MY SON SHUTTLING CARS, AT NIGHT, I STARTED THE CAR AND THE HALOGEN HEADLIGHTS CAME ON AUTOMATICALLY LEADING ME TO BELIEVE THE CAR HAD AUTOMATIC LIGHTS. IN FACT, ONLY THE FRONT HALOGEN LIGHTS WERE ON BUT NO RUNNING LIGHTS ON THE SIDE OR REAR. I ONLY DISCOVERED THE SITUATION AFTER DRIVING SEVERAL MILES, WITH DRIVERS BEHIND ME OCCASIONALLY FLASHING THEIR LIGHTS TO SIGNAL ME. THIS EQUIPMENT BEHAVIOR IS VERY DECEIVING AND DANGEROUS.
Mfg Campaign: 11060667
Recall Date: Jan 5, 2018
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