Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 7, 2018
Consumer Complaints
241 ComplaintsNissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AC Auto Amp failed and no cold or hot air is coming out of the vents. Nissan has identified the problem in May 2024 and as of September 2024 they still have not sourced a part that can be used to repair the issue. Safety was put at risk in two ways. First the windshield defroster and defogger do not work. When fog begins to appear on the windshield it affects visibility and has to be wiped off manually while driving. In summer months the temperature of the cabin is excessively hot which can be unsafe over long drives. Nissan has provided no ETA for being able to fix this and the cold NorthEast winter months are coming where it will get dangerously cold. This can be unsafe over long drives in sub freezing temps.
Corrective Action:
AC Auto Amp failed and no cold or hot air is coming out of the vents. Nissan has identified the problem in May 2024 and as of September 2024 they still have not sourced a part that can be used to repair the issue. Safety was put at risk in two ways. First the windshield defroster and defogger do not work. When fog begins to appear on the windshield it affects visibility and has to be wiped off manually while driving. In summer months the temperature of the cabin is excessively hot which can be unsafe over long drives. Nissan has provided no ETA for being able to fix this and the cold NorthEast winter months are coming where it will get dangerously cold. This can be unsafe over long drives in sub freezing temps.
Additional Notes:
AC Auto Amp failed and no cold or hot air is coming out of the vents. Nissan has identified the problem in May 2024 and as of September 2024 they still have not sourced a part that can be used to repair the issue. Safety was put at risk in two ways. First the windshield defroster and defogger do not work. When fog begins to appear on the windshield it affects visibility and has to be wiped off manually while driving. In summer months the temperature of the cabin is excessively hot which can be unsafe over long drives. Nissan has provided no ETA for being able to fix this and the cold NorthEast winter months are coming where it will get dangerously cold. This can be unsafe over long drives in sub freezing temps.
Mfg Campaign: 11612349
Recall Date: Sep 3, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear passenger window exploded while driving. It shattered all over the passenger seat and middle seat. Luckily, there was no one in the back seat when it occurred.
Corrective Action:
The rear passenger window exploded while driving. It shattered all over the passenger seat and middle seat. Luckily, there was no one in the back seat when it occurred.
Additional Notes:
The rear passenger window exploded while driving. It shattered all over the passenger seat and middle seat. Luckily, there was no one in the back seat when it occurred.
Mfg Campaign: 11599553
Recall Date: Jul 6, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On June 29, 2024, I was backing out of my driveway, and noticed the rear camera screen was black: guide lines were present as usual, but no image. I checked lens: it was unobstructed. Within about 30 minutes, the camera was functioning normally again.
Corrective Action:
On June 29, 2024, I was backing out of my driveway, and noticed the rear camera screen was black: guide lines were present as usual, but no image. I checked lens: it was unobstructed. Within about 30 minutes, the camera was functioning normally again.
Additional Notes:
On June 29, 2024, I was backing out of my driveway, and noticed the rear camera screen was black: guide lines were present as usual, but no image. I checked lens: it was unobstructed. Within about 30 minutes, the camera was functioning normally again.
Mfg Campaign: 11597961
Recall Date: Jul 1, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Corrective Action:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Additional Notes:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Mfg Campaign: 11584828
Recall Date: Apr 23, 2024
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Corrective Action:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Additional Notes:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Mfg Campaign: 11584828
Recall Date: Apr 23, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Corrective Action:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Additional Notes:
While driving and going down the highway my vehicles HUD and all electronics inside the vehicle will just randomly kick out momentarily for not no more the 30seconds, but the head lights stay one and the car still runs. It kicks the cruise control off and this just started happening.
Mfg Campaign: 11584828
Recall Date: Apr 23, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Complete engine failure while driving on highway putting the safety of my family(including 2 young kids) at risk. We were able maneuver to the side of the road. We were stranded on side of highway in a very rural area at night with no power(no hazard lights, or heat) for a while. Car towed to Nissan dealership, who stated a new engine is needed. Paper work is available. For history, a new timing belt was installed in Fall 2023, but no issues since (no warnings, messages or problems).
Corrective Action:
Complete engine failure while driving on highway putting the safety of my family(including 2 young kids) at risk. We were able maneuver to the side of the road. We were stranded on side of highway in a very rural area at night with no power(no hazard lights, or heat) for a while. Car towed to Nissan dealership, who stated a new engine is needed. Paper work is available. For history, a new timing belt was installed in Fall 2023, but no issues since (no warnings, messages or problems).
Additional Notes:
Complete engine failure while driving on highway putting the safety of my family(including 2 young kids) at risk. We were able maneuver to the side of the road. We were stranded on side of highway in a very rural area at night with no power(no hazard lights, or heat) for a while. Car towed to Nissan dealership, who stated a new engine is needed. Paper work is available. For history, a new timing belt was installed in Fall 2023, but no issues since (no warnings, messages or problems).
Mfg Campaign: 11582099
Recall Date: Apr 10, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The dealership is recommended a brand new engine despite it only having 130,000 on it.
Corrective Action:
The dealership is recommended a brand new engine despite it only having 130,000 on it.
Additional Notes:
The dealership is recommended a brand new engine despite it only having 130,000 on it.
Mfg Campaign: 11579195
Recall Date: Mar 24, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated to shift into gear, displaying symptoms consistent with the transmission slipping. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 145,000.
Corrective Action:
The contact owns a 2017 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated to shift into gear, displaying symptoms consistent with the transmission slipping. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 145,000.
Additional Notes:
The contact owns a 2017 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated to shift into gear, displaying symptoms consistent with the transmission slipping. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 145,000.
Mfg Campaign: 11571529
Recall Date: Feb 12, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag light blinks all the time. DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT). I can't reset it even I tried everything using "diagnostic mode" with ignition on/off process or OBD II tool. Nissan has Service Bulletin NTB19-071 which includes my vehicle year(2017) in it, but I couldn't find it from the recall case. Only 2013~2016 Pathfinder has recall history with NTB16-054a. I think 2017 also have same issue. There's no issue to drive so far with airbag light blinking, but I'm not sure if the airbag will be deployed when it needs to do.
Corrective Action:
Airbag light blinks all the time. DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT). I can't reset it even I tried everything using "diagnostic mode" with ignition on/off process or OBD II tool. Nissan has Service Bulletin NTB19-071 which includes my vehicle year(2017) in it, but I couldn't find it from the recall case. Only 2013~2016 Pathfinder has recall history with NTB16-054a. I think 2017 also have same issue. There's no issue to drive so far with airbag light blinking, but I'm not sure if the airbag will be deployed when it needs to do.
Additional Notes:
Airbag light blinks all the time. DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT). I can't reset it even I tried everything using "diagnostic mode" with ignition on/off process or OBD II tool. Nissan has Service Bulletin NTB19-071 which includes my vehicle year(2017) in it, but I couldn't find it from the recall case. Only 2013~2016 Pathfinder has recall history with NTB16-054a. I think 2017 also have same issue. There's no issue to drive so far with airbag light blinking, but I'm not sure if the airbag will be deployed when it needs to do.
Mfg Campaign: 11564914
Recall Date: Jan 11, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Radiator Fan Requiring Replacement due to failing bushings at 45k miles.
Corrective Action:
Radiator Fan Requiring Replacement due to failing bushings at 45k miles.
Additional Notes:
Radiator Fan Requiring Replacement due to failing bushings at 45k miles.
Mfg Campaign: 11564537
Recall Date: Jan 10, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I am told my transmission needs to be replaced and I need timing chain repair kit. I had transmission service in June 2023 and our car started with a funny noise. Had oil changed and tune up and still same sound Car started to jerk really hard on accelaration after 25mpg then would catch itself up and then loose power. I took to back to place that did my transmission service and they deemed 2 parts in my transmission went out. I have only driven my car for 54585 miles. When I got it it had 48583. I have not driven the car 100000 miles ourselves and this happens. I argued with them because Ihad no problems with my car, we were trying to follow the guidlelines of service for mileage. Now we are stuck with no car and the cost of repair 10,500 that we do not have plus having a high car payment. I asked when purchasing the car about the transmission because of things I had heard but the sales guy reasured us they have fixed the problems with the CVT engines. Not true thats why with the new models they went back to the standard transmission. WE NEED HELP!!!!
Corrective Action:
I am told my transmission needs to be replaced and I need timing chain repair kit. I had transmission service in June 2023 and our car started with a funny noise. Had oil changed and tune up and still same sound Car started to jerk really hard on accelaration after 25mpg then would catch itself up and then loose power. I took to back to place that did my transmission service and they deemed 2 parts in my transmission went out. I have only driven my car for 54585 miles. When I got it it had 48583. I have not driven the car 100000 miles ourselves and this happens. I argued with them because Ihad no problems with my car, we were trying to follow the guidlelines of service for mileage. Now we are stuck with no car and the cost of repair 10,500 that we do not have plus having a high car payment. I asked when purchasing the car about the transmission because of things I had heard but the sales guy reasured us they have fixed the problems with the CVT engines. Not true thats why with the new models they went back to the standard transmission. WE NEED HELP!!!!
Additional Notes:
I am told my transmission needs to be replaced and I need timing chain repair kit. I had transmission service in June 2023 and our car started with a funny noise. Had oil changed and tune up and still same sound Car started to jerk really hard on accelaration after 25mpg then would catch itself up and then loose power. I took to back to place that did my transmission service and they deemed 2 parts in my transmission went out. I have only driven my car for 54585 miles. When I got it it had 48583. I have not driven the car 100000 miles ourselves and this happens. I argued with them because Ihad no problems with my car, we were trying to follow the guidlelines of service for mileage. Now we are stuck with no car and the cost of repair 10,500 that we do not have plus having a high car payment. I asked when purchasing the car about the transmission because of things I had heard but the sales guy reasured us they have fixed the problems with the CVT engines. Not true thats why with the new models they went back to the standard transmission. WE NEED HELP!!!!
Mfg Campaign: 11557088
Recall Date: Nov 27, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The inside of my car was consumed by an electrical fire while it was parked.
Corrective Action:
The inside of my car was consumed by an electrical fire while it was parked.
Additional Notes:
The inside of my car was consumed by an electrical fire while it was parked.
Mfg Campaign: 11557096
Recall Date: Nov 27, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Was at a light making a left hand turn, the truck went forward and stopped in the middle of the traffic on a major highway. Passengers include myself and my 6 year old daughter. No check engine light on any lights came over the truck gave no physical warning that this was about to happen. The problem was confirmed by the Nissan dealership.
Corrective Action:
Was at a light making a left hand turn, the truck went forward and stopped in the middle of the traffic on a major highway. Passengers include myself and my 6 year old daughter. No check engine light on any lights came over the truck gave no physical warning that this was about to happen. The problem was confirmed by the Nissan dealership.
Additional Notes:
Was at a light making a left hand turn, the truck went forward and stopped in the middle of the traffic on a major highway. Passengers include myself and my 6 year old daughter. No check engine light on any lights came over the truck gave no physical warning that this was about to happen. The problem was confirmed by the Nissan dealership.
Mfg Campaign: 11553918
Recall Date: Nov 7, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS pump "blew" lost compression and leaked all the brake fluid down the engine and all over the control arm. Brake pedal needed to go all the way to the floor to barely use the brakes. EBRAKE light stayed on even when not in use. Traction control light also came on and stayed on.
Corrective Action:
ABS pump "blew" lost compression and leaked all the brake fluid down the engine and all over the control arm. Brake pedal needed to go all the way to the floor to barely use the brakes. EBRAKE light stayed on even when not in use. Traction control light also came on and stayed on.
Additional Notes:
ABS pump "blew" lost compression and leaked all the brake fluid down the engine and all over the control arm. Brake pedal needed to go all the way to the floor to barely use the brakes. EBRAKE light stayed on even when not in use. Traction control light also came on and stayed on.
Mfg Campaign: 11549052
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have had so many problems with my vehicle. I have spend so much on auto repair. Latest one I took in to a local mechanic and he diagnosed it with transmission issue with a timer. It’s hard to go from 30 to 40mph. He also looked it up and said there’s a recall. I called my local Nissan dealer and was told my vehicle is not under the recall. Every dealers being asking me if I have transmission issues and I finally said yes trying to trade my vehicle. They mentioned Nissan has transmission issues.
Corrective Action:
I have had so many problems with my vehicle. I have spend so much on auto repair. Latest one I took in to a local mechanic and he diagnosed it with transmission issue with a timer. It’s hard to go from 30 to 40mph. He also looked it up and said there’s a recall. I called my local Nissan dealer and was told my vehicle is not under the recall. Every dealers being asking me if I have transmission issues and I finally said yes trying to trade my vehicle. They mentioned Nissan has transmission issues.
Additional Notes:
I have had so many problems with my vehicle. I have spend so much on auto repair. Latest one I took in to a local mechanic and he diagnosed it with transmission issue with a timer. It’s hard to go from 30 to 40mph. He also looked it up and said there’s a recall. I called my local Nissan dealer and was told my vehicle is not under the recall. Every dealers being asking me if I have transmission issues and I finally said yes trying to trade my vehicle. They mentioned Nissan has transmission issues.
Mfg Campaign: 11546952
Recall Date: Sep 27, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have had so many problems with my vehicle. I have spend so much on auto repair. Latest one I took in to a local mechanic and he diagnosed it with transmission issue with a timer. It’s hard to go from 30 to 40mph. He also looked it up and said there’s a recall. I called my local Nissan dealer and was told my vehicle is not under the recall. Every dealers being asking me if I have transmission issues and I finally said yes trying to trade my vehicle. They mentioned Nissan has transmission issues.
Corrective Action:
I have had so many problems with my vehicle. I have spend so much on auto repair. Latest one I took in to a local mechanic and he diagnosed it with transmission issue with a timer. It’s hard to go from 30 to 40mph. He also looked it up and said there’s a recall. I called my local Nissan dealer and was told my vehicle is not under the recall. Every dealers being asking me if I have transmission issues and I finally said yes trying to trade my vehicle. They mentioned Nissan has transmission issues.
Additional Notes:
I have had so many problems with my vehicle. I have spend so much on auto repair. Latest one I took in to a local mechanic and he diagnosed it with transmission issue with a timer. It’s hard to go from 30 to 40mph. He also looked it up and said there’s a recall. I called my local Nissan dealer and was told my vehicle is not under the recall. Every dealers being asking me if I have transmission issues and I finally said yes trying to trade my vehicle. They mentioned Nissan has transmission issues.
Mfg Campaign: 11546952
Recall Date: Sep 27, 2023
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Faulty airbag module. Error Code DTC-B0020-13. Requires replacement of the left front seat back assembly.
Corrective Action:
Faulty airbag module. Error Code DTC-B0020-13. Requires replacement of the left front seat back assembly.
Additional Notes:
Faulty airbag module. Error Code DTC-B0020-13. Requires replacement of the left front seat back assembly.
Mfg Campaign: 11545967
Recall Date: Sep 22, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
According to the dealership the engine has sludge and unrepairable
Corrective Action:
According to the dealership the engine has sludge and unrepairable
Additional Notes:
According to the dealership the engine has sludge and unrepairable
Mfg Campaign: 11532455
Recall Date: Jul 15, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving at a speed of 60mph on the highway my pathfinder lost all power and became had to control as my car came to a complete stop causing me to be stuck in between to merging highways with traffic on each side . I was given no warning this was about to happen and it could have cost me my life . My car had to be picked up and towed I would assume it’s my transmission or my engine it is the 3rd. I could not accelerate or shift at all despite having NO warning lights on until I turned it off to save my battery and make my self able to keep my lights and flashers on without causing anymore damage to my car which has already had a complete engine ,diffrential, and transfcase, radiator, and tan blades replaced multiple times at just 2 years old but was out of mileage so Nissan wouldn’t honor them . Well I assumed with Nissans suite winces they know it’s their transmissions they would cover everyone’s since this is on going however they didn’t and only covered to mileage to my surprise .
Corrective Action:
While driving at a speed of 60mph on the highway my pathfinder lost all power and became had to control as my car came to a complete stop causing me to be stuck in between to merging highways with traffic on each side . I was given no warning this was about to happen and it could have cost me my life . My car had to be picked up and towed I would assume it’s my transmission or my engine it is the 3rd. I could not accelerate or shift at all despite having NO warning lights on until I turned it off to save my battery and make my self able to keep my lights and flashers on without causing anymore damage to my car which has already had a complete engine ,diffrential, and transfcase, radiator, and tan blades replaced multiple times at just 2 years old but was out of mileage so Nissan wouldn’t honor them . Well I assumed with Nissans suite winces they know it’s their transmissions they would cover everyone’s since this is on going however they didn’t and only covered to mileage to my surprise .
Additional Notes:
While driving at a speed of 60mph on the highway my pathfinder lost all power and became had to control as my car came to a complete stop causing me to be stuck in between to merging highways with traffic on each side . I was given no warning this was about to happen and it could have cost me my life . My car had to be picked up and towed I would assume it’s my transmission or my engine it is the 3rd. I could not accelerate or shift at all despite having NO warning lights on until I turned it off to save my battery and make my self able to keep my lights and flashers on without causing anymore damage to my car which has already had a complete engine ,diffrential, and transfcase, radiator, and tan blades replaced multiple times at just 2 years old but was out of mileage so Nissan wouldn’t honor them . Well I assumed with Nissans suite winces they know it’s their transmissions they would cover everyone’s since this is on going however they didn’t and only covered to mileage to my surprise .
Mfg Campaign: 11525236
Recall Date: Jun 4, 2023
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