Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22C8
Recall Date: Feb 16, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2017-2019 Rogue Hybrid vehicles. Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R21B6
Recall Date: Oct 26, 2021
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
930 ComplaintsNissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The AEB sensors are not working. The sensor will have to be replaced. The current lights are on my car: car with squiggly lines, warning triangle, and O/D Off.
Corrective Action:
The AEB sensors are not working. The sensor will have to be replaced. The current lights are on my car: car with squiggly lines, warning triangle, and O/D Off.
Additional Notes:
The AEB sensors are not working. The sensor will have to be replaced. The current lights are on my car: car with squiggly lines, warning triangle, and O/D Off.
Mfg Campaign: 11496528
Recall Date: Dec 8, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The component is the backup camera. The backup camera engages, but the camera image freezes momentarily after engaging. The freeze happens for around 1-2 seconds. The camera then continues to work or then crashes completely and you have to move out of reverse and back into reverse to reengage the backup camera. This has happened since I owned the vehicle and after the other recall that addressed other backup camera issues. The car is available for inspection on request. This puts others at risk since the backup camera is a crucial part of visibility. If the camera freezes when backing up, people/cars can approach and I would likely not be able to see them. The component has non been inspected by the manufacturer, police, insurance representatives, or others. No warning lamps, messages, or other symptoms of the problem. The symptoms have been with the car since purchase and definitely after the other software fix nissan had for camera issues.
Corrective Action:
The component is the backup camera. The backup camera engages, but the camera image freezes momentarily after engaging. The freeze happens for around 1-2 seconds. The camera then continues to work or then crashes completely and you have to move out of reverse and back into reverse to reengage the backup camera. This has happened since I owned the vehicle and after the other recall that addressed other backup camera issues. The car is available for inspection on request. This puts others at risk since the backup camera is a crucial part of visibility. If the camera freezes when backing up, people/cars can approach and I would likely not be able to see them. The component has non been inspected by the manufacturer, police, insurance representatives, or others. No warning lamps, messages, or other symptoms of the problem. The symptoms have been with the car since purchase and definitely after the other software fix nissan had for camera issues.
Additional Notes:
The component is the backup camera. The backup camera engages, but the camera image freezes momentarily after engaging. The freeze happens for around 1-2 seconds. The camera then continues to work or then crashes completely and you have to move out of reverse and back into reverse to reengage the backup camera. This has happened since I owned the vehicle and after the other recall that addressed other backup camera issues. The car is available for inspection on request. This puts others at risk since the backup camera is a crucial part of visibility. If the camera freezes when backing up, people/cars can approach and I would likely not be able to see them. The component has non been inspected by the manufacturer, police, insurance representatives, or others. No warning lamps, messages, or other symptoms of the problem. The symptoms have been with the car since purchase and definitely after the other software fix nissan had for camera issues.
Mfg Campaign: 11496676
Recall Date: Dec 8, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My car randomly stopped while I was driving. There was nothing directly in front of me that could have triggered the ABS or Forward Collision for my car to break. A warning symbol popped up on the dashboard and the car made a complete stop. The experience was incredibly scary and if someone were driving behind me it could have caused a rear ending accident. I am in fear that this situation could happen while I'm driving on the highway, where it is much easier for a collision to happen.
Corrective Action:
My car randomly stopped while I was driving. There was nothing directly in front of me that could have triggered the ABS or Forward Collision for my car to break. A warning symbol popped up on the dashboard and the car made a complete stop. The experience was incredibly scary and if someone were driving behind me it could have caused a rear ending accident. I am in fear that this situation could happen while I'm driving on the highway, where it is much easier for a collision to happen.
Additional Notes:
My car randomly stopped while I was driving. There was nothing directly in front of me that could have triggered the ABS or Forward Collision for my car to break. A warning symbol popped up on the dashboard and the car made a complete stop. The experience was incredibly scary and if someone were driving behind me it could have caused a rear ending accident. I am in fear that this situation could happen while I'm driving on the highway, where it is much easier for a collision to happen.
Mfg Campaign: 11496291
Recall Date: Dec 6, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My car randomly stopped while I was driving. There was nothing directly in front of me that could have triggered the ABS or Forward Collision for my car to break. A warning symbol popped up on the dashboard and the car made a complete stop. The experience was incredibly scary and if someone were driving behind me it could have caused a rear ending accident. I am in fear that this situation could happen while I'm driving on the highway, where it is much easier for a collision to happen.
Corrective Action:
My car randomly stopped while I was driving. There was nothing directly in front of me that could have triggered the ABS or Forward Collision for my car to break. A warning symbol popped up on the dashboard and the car made a complete stop. The experience was incredibly scary and if someone were driving behind me it could have caused a rear ending accident. I am in fear that this situation could happen while I'm driving on the highway, where it is much easier for a collision to happen.
Additional Notes:
My car randomly stopped while I was driving. There was nothing directly in front of me that could have triggered the ABS or Forward Collision for my car to break. A warning symbol popped up on the dashboard and the car made a complete stop. The experience was incredibly scary and if someone were driving behind me it could have caused a rear ending accident. I am in fear that this situation could happen while I'm driving on the highway, where it is much easier for a collision to happen.
Mfg Campaign: 11496291
Recall Date: Dec 6, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is shutting down with no reason and Suddenly stopping when I’m driving in traffic 65 MPH this happening FOUR separate times today NOVEMBER,17 2022 In my driveway, At the parking lot At gas stations At work This unsafe car can cause a dangerous crash on the road because of the SUDDENLY STOP I m scar to drive this unsafe car I m putting my self and my Family and other on the road at risk by driving it. It keeps shutting down and suddenly stopping for several times for more than two months now but no fixed yet a I BROUGHT MY CAR TO SUTHERN NISSAN FORT MYERS FLORIDA THE DEALERSHIP TO CHECK IT AND FIXE IT no respond.
Corrective Action:
My car is shutting down with no reason and Suddenly stopping when I’m driving in traffic 65 MPH this happening FOUR separate times today NOVEMBER,17 2022 In my driveway, At the parking lot At gas stations At work This unsafe car can cause a dangerous crash on the road because of the SUDDENLY STOP I m scar to drive this unsafe car I m putting my self and my Family and other on the road at risk by driving it. It keeps shutting down and suddenly stopping for several times for more than two months now but no fixed yet a I BROUGHT MY CAR TO SUTHERN NISSAN FORT MYERS FLORIDA THE DEALERSHIP TO CHECK IT AND FIXE IT no respond.
Additional Notes:
My car is shutting down with no reason and Suddenly stopping when I’m driving in traffic 65 MPH this happening FOUR separate times today NOVEMBER,17 2022 In my driveway, At the parking lot At gas stations At work This unsafe car can cause a dangerous crash on the road because of the SUDDENLY STOP I m scar to drive this unsafe car I m putting my self and my Family and other on the road at risk by driving it. It keeps shutting down and suddenly stopping for several times for more than two months now but no fixed yet a I BROUGHT MY CAR TO SUTHERN NISSAN FORT MYERS FLORIDA THE DEALERSHIP TO CHECK IT AND FIXE IT no respond.
Mfg Campaign: 11493976
Recall Date: Nov 17, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Corrective Action:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Additional Notes:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Mfg Campaign: 11493072
Recall Date: Nov 10, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Corrective Action:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Additional Notes:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Mfg Campaign: 11493072
Recall Date: Nov 10, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Corrective Action:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Additional Notes:
This is my 2nd request for assistance for my Nissan. I have an engine room harness problem. Can you contact me about this?
Mfg Campaign: 11493072
Recall Date: Nov 10, 2022
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes suddenly started acting funny and the car feels unsafe when braking. The brake shave been checked by two different brake shops and they claim the pads, etc. are fine. The problem started when multiple warning lights suddenly went off on our dashboard. This included the AEB System Malfunction light, traction control, check engine, and ABS lights went on. The brakes sometimes have to be pressed down farther than normal and the abs breaks activate in normal braking situations.
Corrective Action:
The brakes suddenly started acting funny and the car feels unsafe when braking. The brake shave been checked by two different brake shops and they claim the pads, etc. are fine. The problem started when multiple warning lights suddenly went off on our dashboard. This included the AEB System Malfunction light, traction control, check engine, and ABS lights went on. The brakes sometimes have to be pressed down farther than normal and the abs breaks activate in normal braking situations.
Additional Notes:
The brakes suddenly started acting funny and the car feels unsafe when braking. The brake shave been checked by two different brake shops and they claim the pads, etc. are fine. The problem started when multiple warning lights suddenly went off on our dashboard. This included the AEB System Malfunction light, traction control, check engine, and ABS lights went on. The brakes sometimes have to be pressed down farther than normal and the abs breaks activate in normal braking situations.
Mfg Campaign: 11491111
Recall Date: Oct 27, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The brakes suddenly started acting funny and the car feels unsafe when braking. The brake shave been checked by two different brake shops and they claim the pads, etc. are fine. The problem started when multiple warning lights suddenly went off on our dashboard. This included the AEB System Malfunction light, traction control, check engine, and ABS lights went on. The brakes sometimes have to be pressed down farther than normal and the abs breaks activate in normal braking situations.
Corrective Action:
The brakes suddenly started acting funny and the car feels unsafe when braking. The brake shave been checked by two different brake shops and they claim the pads, etc. are fine. The problem started when multiple warning lights suddenly went off on our dashboard. This included the AEB System Malfunction light, traction control, check engine, and ABS lights went on. The brakes sometimes have to be pressed down farther than normal and the abs breaks activate in normal braking situations.
Additional Notes:
The brakes suddenly started acting funny and the car feels unsafe when braking. The brake shave been checked by two different brake shops and they claim the pads, etc. are fine. The problem started when multiple warning lights suddenly went off on our dashboard. This included the AEB System Malfunction light, traction control, check engine, and ABS lights went on. The brakes sometimes have to be pressed down farther than normal and the abs breaks activate in normal braking situations.
Mfg Campaign: 11491111
Recall Date: Oct 27, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a problem with my engine room harness, and it is corroding. My car was not on the recall for an engine room cover. My wires are corroded. It has never been issued for a recall, and the Nissan repair shop has indicated this is a problem with the E27 sensor. This is the report from Nissan Repair: "Customer states that car runs rough and lights are on. I found that key will not turn on. Checked battery voltages, they are at 12.1 volts. Checked pin fit on all fuses that go to the battery. I found that connector e27 was very corroded. We will have to start with replace the fuseable link. While replacing, found that corrosion has made its way down through wires. Car now needs engine room harness." Therefore, this is not a normal wear and tear but a situation that the cover was not issued during the design of this vehicle. Please issue a recall for my vehicle so that I can continue to get where I need to safely and securely without stalling and without spending money out of my pocket for this issue.
Corrective Action:
There is a problem with my engine room harness, and it is corroding. My car was not on the recall for an engine room cover. My wires are corroded. It has never been issued for a recall, and the Nissan repair shop has indicated this is a problem with the E27 sensor. This is the report from Nissan Repair: "Customer states that car runs rough and lights are on. I found that key will not turn on. Checked battery voltages, they are at 12.1 volts. Checked pin fit on all fuses that go to the battery. I found that connector e27 was very corroded. We will have to start with replace the fuseable link. While replacing, found that corrosion has made its way down through wires. Car now needs engine room harness." Therefore, this is not a normal wear and tear but a situation that the cover was not issued during the design of this vehicle. Please issue a recall for my vehicle so that I can continue to get where I need to safely and securely without stalling and without spending money out of my pocket for this issue.
Additional Notes:
There is a problem with my engine room harness, and it is corroding. My car was not on the recall for an engine room cover. My wires are corroded. It has never been issued for a recall, and the Nissan repair shop has indicated this is a problem with the E27 sensor. This is the report from Nissan Repair: "Customer states that car runs rough and lights are on. I found that key will not turn on. Checked battery voltages, they are at 12.1 volts. Checked pin fit on all fuses that go to the battery. I found that connector e27 was very corroded. We will have to start with replace the fuseable link. While replacing, found that corrosion has made its way down through wires. Car now needs engine room harness." Therefore, this is not a normal wear and tear but a situation that the cover was not issued during the design of this vehicle. Please issue a recall for my vehicle so that I can continue to get where I need to safely and securely without stalling and without spending money out of my pocket for this issue.
Mfg Campaign: 11490524
Recall Date: Oct 24, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Corrective Action:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Additional Notes:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Mfg Campaign: 11485363
Recall Date: Sep 19, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Corrective Action:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Additional Notes:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Mfg Campaign: 11485363
Recall Date: Sep 19, 2022
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Corrective Action:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Additional Notes:
In the past two weeks my emergency braking system warned me and slightly breaker when I was driving uphill with no obstacles in my path. Now my front safety aids don’t work at all. No emergency breaking, no lane departure or lane recognition. The dealership has worked on it twice, now going in for a third time next Monday. It’s dangerous and it keeps glitching, going on and off randomly.
Mfg Campaign: 11485363
Recall Date: Sep 19, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Panoramic sunroof exploded while driving. There was a very load pop when the closed sunroof exploded apart. Pulled over called police, there is a police record of incident. Luckily I had visor closed or I am sure we would have wrecked. I had to have sunroof replaced, was not covered by Nissan warranty.
Corrective Action:
Panoramic sunroof exploded while driving. There was a very load pop when the closed sunroof exploded apart. Pulled over called police, there is a police record of incident. Luckily I had visor closed or I am sure we would have wrecked. I had to have sunroof replaced, was not covered by Nissan warranty.
Additional Notes:
Panoramic sunroof exploded while driving. There was a very load pop when the closed sunroof exploded apart. Pulled over called police, there is a police record of incident. Luckily I had visor closed or I am sure we would have wrecked. I had to have sunroof replaced, was not covered by Nissan warranty.
Mfg Campaign: 11481758
Recall Date: Aug 29, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My 2018 Nissan Rogue AEB function triggers with no obstacles in view causing the vehicle to slow down creating a safety hazard. This has happened two times in August 2022 and each time I have taken the vehicle to Stone Mountain Nissan. There have been no resolution so far My safety as well as others have been at risk by the sudden slow down and the vehicle coming to a stop which creates a impact hazard from other drivers I am a senior and afraid to drive because of this issue On august 26 2022 my rogue suddenly slowed then stopped for no reason or obstruction in view The vehicle barely accelerated creating almost be struck by another driver so august 27 2022 I am sitting at Nissan dealer with a fee of 185 for a diagnostic that is unfair This issue calls for a buy back by Nissan or a recall a no customer cost I purchased this vehicle new
Corrective Action:
My 2018 Nissan Rogue AEB function triggers with no obstacles in view causing the vehicle to slow down creating a safety hazard. This has happened two times in August 2022 and each time I have taken the vehicle to Stone Mountain Nissan. There have been no resolution so far My safety as well as others have been at risk by the sudden slow down and the vehicle coming to a stop which creates a impact hazard from other drivers I am a senior and afraid to drive because of this issue On august 26 2022 my rogue suddenly slowed then stopped for no reason or obstruction in view The vehicle barely accelerated creating almost be struck by another driver so august 27 2022 I am sitting at Nissan dealer with a fee of 185 for a diagnostic that is unfair This issue calls for a buy back by Nissan or a recall a no customer cost I purchased this vehicle new
Additional Notes:
My 2018 Nissan Rogue AEB function triggers with no obstacles in view causing the vehicle to slow down creating a safety hazard. This has happened two times in August 2022 and each time I have taken the vehicle to Stone Mountain Nissan. There have been no resolution so far My safety as well as others have been at risk by the sudden slow down and the vehicle coming to a stop which creates a impact hazard from other drivers I am a senior and afraid to drive because of this issue On august 26 2022 my rogue suddenly slowed then stopped for no reason or obstruction in view The vehicle barely accelerated creating almost be struck by another driver so august 27 2022 I am sitting at Nissan dealer with a fee of 185 for a diagnostic that is unfair This issue calls for a buy back by Nissan or a recall a no customer cost I purchased this vehicle new
Mfg Campaign: 11481487
Recall Date: Aug 27, 2022
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag censor on the passenger side has malfunctioned and cannot detect an adult passenger and air bag has turned off.
Corrective Action:
Airbag censor on the passenger side has malfunctioned and cannot detect an adult passenger and air bag has turned off.
Additional Notes:
Airbag censor on the passenger side has malfunctioned and cannot detect an adult passenger and air bag has turned off.
Mfg Campaign: 11481443
Recall Date: Aug 26, 2022
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Out of the blue my vehicle suddenly displayed a "Warning Malfunction" and a symbol that indicated it was related to the blind spot warning system. The car was being driven on a straight side road without any other traffic at the time. The problem is intermittent. It was seen by the dealer and they confirmed that the problem is with the side radar control unit. The dealer also indicated that it is not under warranty (the vehicle has 38K miles on it). Searching online it appears to be a known issue, but no recall yet provided. I strongly believe this is a safety issue, as the sightlines of the car seemed to be a secondary thought since the system was installed. No accident was involved. The car still needs this to be corrected, and we will try to get recourse from the dealership where we purchased the vehicle second hand.
Corrective Action:
Out of the blue my vehicle suddenly displayed a "Warning Malfunction" and a symbol that indicated it was related to the blind spot warning system. The car was being driven on a straight side road without any other traffic at the time. The problem is intermittent. It was seen by the dealer and they confirmed that the problem is with the side radar control unit. The dealer also indicated that it is not under warranty (the vehicle has 38K miles on it). Searching online it appears to be a known issue, but no recall yet provided. I strongly believe this is a safety issue, as the sightlines of the car seemed to be a secondary thought since the system was installed. No accident was involved. The car still needs this to be corrected, and we will try to get recourse from the dealership where we purchased the vehicle second hand.
Additional Notes:
Out of the blue my vehicle suddenly displayed a "Warning Malfunction" and a symbol that indicated it was related to the blind spot warning system. The car was being driven on a straight side road without any other traffic at the time. The problem is intermittent. It was seen by the dealer and they confirmed that the problem is with the side radar control unit. The dealer also indicated that it is not under warranty (the vehicle has 38K miles on it). Searching online it appears to be a known issue, but no recall yet provided. I strongly believe this is a safety issue, as the sightlines of the car seemed to be a secondary thought since the system was installed. No accident was involved. The car still needs this to be corrected, and we will try to get recourse from the dealership where we purchased the vehicle second hand.
Mfg Campaign: 11480993
Recall Date: Aug 24, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.
Corrective Action:
Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.
Additional Notes:
Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.
Mfg Campaign: 11480879
Recall Date: Aug 23, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.
Corrective Action:
Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.
Additional Notes:
Used key fob to unlock driver's door. Would not work. Used valet key. Started car, open drivers window and notice that nothing else in the cabin was operational. A/C would not turn on, could not put it in gear. Radio wouldn't function. The dash and console were dark. No message flashed. Couldn't exit the car as door wouldn't open. However, THE ENGINE CONTINUED TO RUN. Hung out open door to unlock with valet key. Called AAA, they couldn't stop engine from running and stated they weren't "authorized" to do anything else. Called Nissan emergency number and person came out and couldn't shut off engine and finally had to disconnect the alternator to stop car from running. After reconnecting the alternator, he could not start car. I called a tow truck the next morning and at that time, the car started. Nissan service garage couldn't replicate that problem except said that the actuator in the door had failed and needed replaced - but that wouldn't cause the other issues. They had car for over a week and could not replicate the problem of the car engine running while every other car function was not operational. The car has only 3824 miles on it although it is a 2018. This is a major safety issue. Contacted Nissan Customer Care Service. Since the problem wasn't replicated, they said they couldn't help. I feel unsafe and won't drive car due to no one being able to explain why that happened or whether it will happen again.
Mfg Campaign: 11480879
Recall Date: Aug 23, 2022
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