Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22C8
Recall Date: Feb 16, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2017-2019 Rogue Hybrid vehicles. Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R21B6
Recall Date: Oct 26, 2021
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
481 ComplaintsNissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
After occasional intermittent warnings (lasting 1-2 driving session with several months between warnings), the vehicle developed a persistent malfunction warning within 2-3 minutes of starting the vehicle. This warning indicated a fault with the lane assist camera that also disabled the vehicle's automatic emergency braking, blind spot warning, lane departure warning, and all adaptive cruise control and lane keeping assistance features in the car. Vehicle effectively has no operating ADAS features. Dealer was able to confirm malfunction warning and found DTCs c1b00 and c1b00-49 (camera unit malfunction). Dealer indicated replacement of camera was only solution available, and that it would not be covered by manufacturer warranty, despite the malfunction disabling several safety-critical ADAS features of the vehicle unrelated to the lane assist camera.
Corrective Action:
After occasional intermittent warnings (lasting 1-2 driving session with several months between warnings), the vehicle developed a persistent malfunction warning within 2-3 minutes of starting the vehicle. This warning indicated a fault with the lane assist camera that also disabled the vehicle's automatic emergency braking, blind spot warning, lane departure warning, and all adaptive cruise control and lane keeping assistance features in the car. Vehicle effectively has no operating ADAS features. Dealer was able to confirm malfunction warning and found DTCs c1b00 and c1b00-49 (camera unit malfunction). Dealer indicated replacement of camera was only solution available, and that it would not be covered by manufacturer warranty, despite the malfunction disabling several safety-critical ADAS features of the vehicle unrelated to the lane assist camera.
Additional Notes:
After occasional intermittent warnings (lasting 1-2 driving session with several months between warnings), the vehicle developed a persistent malfunction warning within 2-3 minutes of starting the vehicle. This warning indicated a fault with the lane assist camera that also disabled the vehicle's automatic emergency braking, blind spot warning, lane departure warning, and all adaptive cruise control and lane keeping assistance features in the car. Vehicle effectively has no operating ADAS features. Dealer was able to confirm malfunction warning and found DTCs c1b00 and c1b00-49 (camera unit malfunction). Dealer indicated replacement of camera was only solution available, and that it would not be covered by manufacturer warranty, despite the malfunction disabling several safety-critical ADAS features of the vehicle unrelated to the lane assist camera.
Mfg Campaign: 11555330
Recall Date: Nov 15, 2023
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
After occasional intermittent warnings (lasting 1-2 driving session with several months between warnings), the vehicle developed a persistent malfunction warning within 2-3 minutes of starting the vehicle. This warning indicated a fault with the lane assist camera that also disabled the vehicle's automatic emergency braking, blind spot warning, lane departure warning, and all adaptive cruise control and lane keeping assistance features in the car. Vehicle effectively has no operating ADAS features. Dealer was able to confirm malfunction warning and found DTCs c1b00 and c1b00-49 (camera unit malfunction). Dealer indicated replacement of camera was only solution available, and that it would not be covered by manufacturer warranty, despite the malfunction disabling several safety-critical ADAS features of the vehicle unrelated to the lane assist camera.
Corrective Action:
After occasional intermittent warnings (lasting 1-2 driving session with several months between warnings), the vehicle developed a persistent malfunction warning within 2-3 minutes of starting the vehicle. This warning indicated a fault with the lane assist camera that also disabled the vehicle's automatic emergency braking, blind spot warning, lane departure warning, and all adaptive cruise control and lane keeping assistance features in the car. Vehicle effectively has no operating ADAS features. Dealer was able to confirm malfunction warning and found DTCs c1b00 and c1b00-49 (camera unit malfunction). Dealer indicated replacement of camera was only solution available, and that it would not be covered by manufacturer warranty, despite the malfunction disabling several safety-critical ADAS features of the vehicle unrelated to the lane assist camera.
Additional Notes:
After occasional intermittent warnings (lasting 1-2 driving session with several months between warnings), the vehicle developed a persistent malfunction warning within 2-3 minutes of starting the vehicle. This warning indicated a fault with the lane assist camera that also disabled the vehicle's automatic emergency braking, blind spot warning, lane departure warning, and all adaptive cruise control and lane keeping assistance features in the car. Vehicle effectively has no operating ADAS features. Dealer was able to confirm malfunction warning and found DTCs c1b00 and c1b00-49 (camera unit malfunction). Dealer indicated replacement of camera was only solution available, and that it would not be covered by manufacturer warranty, despite the malfunction disabling several safety-critical ADAS features of the vehicle unrelated to the lane assist camera.
Mfg Campaign: 11555330
Recall Date: Nov 15, 2023
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
As I accelerated the car, the car suddenly slowed down. As I accelerated it would barely move no matter how hard I pushed the accelerator. The was a major safety risk because cars were behind me and if I was on a highway, someone could easily slam into my back. The vehicle was inspected by a mechanic. There was no warning on the dash.
Corrective Action:
As I accelerated the car, the car suddenly slowed down. As I accelerated it would barely move no matter how hard I pushed the accelerator. The was a major safety risk because cars were behind me and if I was on a highway, someone could easily slam into my back. The vehicle was inspected by a mechanic. There was no warning on the dash.
Additional Notes:
As I accelerated the car, the car suddenly slowed down. As I accelerated it would barely move no matter how hard I pushed the accelerator. The was a major safety risk because cars were behind me and if I was on a highway, someone could easily slam into my back. The vehicle was inspected by a mechanic. There was no warning on the dash.
Mfg Campaign: 11555159
Recall Date: Nov 14, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering wheel locked up while vehicle was in motion (moving). Yes. Steering noise coming from steering column. Lost control of steering while driving, drove into oncoming traffic. I was injuried while trying to get my vehicle in control. Yes, grease was but onto the steering boot by the dealer and charged. The steering wheel stiffens from time to time. After my accident with the my vehicle the dealer charged me to grease the steering boot, problem is still present. Loud noise coming from steering column began around 25,000.
Corrective Action:
Steering wheel locked up while vehicle was in motion (moving). Yes. Steering noise coming from steering column. Lost control of steering while driving, drove into oncoming traffic. I was injuried while trying to get my vehicle in control. Yes, grease was but onto the steering boot by the dealer and charged. The steering wheel stiffens from time to time. After my accident with the my vehicle the dealer charged me to grease the steering boot, problem is still present. Loud noise coming from steering column began around 25,000.
Additional Notes:
Steering wheel locked up while vehicle was in motion (moving). Yes. Steering noise coming from steering column. Lost control of steering while driving, drove into oncoming traffic. I was injuried while trying to get my vehicle in control. Yes, grease was but onto the steering boot by the dealer and charged. The steering wheel stiffens from time to time. After my accident with the my vehicle the dealer charged me to grease the steering boot, problem is still present. Loud noise coming from steering column began around 25,000.
Mfg Campaign: 11547456
Recall Date: Sep 30, 2023
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Steering wheel locked up while vehicle was in motion (moving). Yes. Steering noise coming from steering column. Lost control of steering while driving, drove into oncoming traffic. I was injuried while trying to get my vehicle in control. Yes, grease was but onto the steering boot by the dealer and charged. The steering wheel stiffens from time to time. After my accident with the my vehicle the dealer charged me to grease the steering boot, problem is still present. Loud noise coming from steering column began around 25,000.
Corrective Action:
Steering wheel locked up while vehicle was in motion (moving). Yes. Steering noise coming from steering column. Lost control of steering while driving, drove into oncoming traffic. I was injuried while trying to get my vehicle in control. Yes, grease was but onto the steering boot by the dealer and charged. The steering wheel stiffens from time to time. After my accident with the my vehicle the dealer charged me to grease the steering boot, problem is still present. Loud noise coming from steering column began around 25,000.
Additional Notes:
Steering wheel locked up while vehicle was in motion (moving). Yes. Steering noise coming from steering column. Lost control of steering while driving, drove into oncoming traffic. I was injuried while trying to get my vehicle in control. Yes, grease was but onto the steering boot by the dealer and charged. The steering wheel stiffens from time to time. After my accident with the my vehicle the dealer charged me to grease the steering boot, problem is still present. Loud noise coming from steering column began around 25,000.
Mfg Campaign: 11547456
Recall Date: Sep 30, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Whistling sound when using bluetooth hands free system. Exact same issue as recalled models previous 2016-2018 existing on 2019 model. While using the Bluetooth® Hands-Free Phone System: The call recipient (the person receiving the phone call) hears a whistle noise through their phone’s speaker during the call. The whistle noise is not heard by the call sender (Nissan customer) during the call. The whistle noise increases when the engine RPM of the call sender’s vehicle is raised. classification: EL17-008a Reference: NTB17-097a
Corrective Action:
Whistling sound when using bluetooth hands free system. Exact same issue as recalled models previous 2016-2018 existing on 2019 model. While using the Bluetooth® Hands-Free Phone System: The call recipient (the person receiving the phone call) hears a whistle noise through their phone’s speaker during the call. The whistle noise is not heard by the call sender (Nissan customer) during the call. The whistle noise increases when the engine RPM of the call sender’s vehicle is raised. classification: EL17-008a Reference: NTB17-097a
Additional Notes:
Whistling sound when using bluetooth hands free system. Exact same issue as recalled models previous 2016-2018 existing on 2019 model. While using the Bluetooth® Hands-Free Phone System: The call recipient (the person receiving the phone call) hears a whistle noise through their phone’s speaker during the call. The whistle noise is not heard by the call sender (Nissan customer) during the call. The whistle noise increases when the engine RPM of the call sender’s vehicle is raised. classification: EL17-008a Reference: NTB17-097a
Mfg Campaign: 11546595
Recall Date: Sep 26, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Corrective Action:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Additional Notes:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Mfg Campaign: 11546190
Recall Date: Sep 23, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Corrective Action:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Additional Notes:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Mfg Campaign: 11546190
Recall Date: Sep 23, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Corrective Action:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Additional Notes:
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I currently will NOT count on the camera until there's a recall lastly suddenly at 50mph the vehicle started to brake sharply no one was on road or in front of me for no reason that happened awhile ago these sensors for safety are great but now I feel really uneasy that only happened 1x I am the original owner and never in an accident until hitting my own driveway gate with minimal damage but obvious and noticeable due to camera issue,not sure what to do but my deductible is high I even purchased extended warranty from nissan so gonna see if they can cover the issue it's a 2019 no trouble lights were ever on and passes nys inspection without issue everytime
Mfg Campaign: 11546190
Recall Date: Sep 23, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NHTSA Recall -25V-093 Key FOB Repair Nissan TSB for remedial actions on defective key fob disables the function of the key fob to be "closed". In essence, the "key" protrudes permanently as opposed to its' intended usage within device. The proper recall would have been Nissan to REPLACE these defective Key Fobs which they will NOT perform.
Corrective Action:
NHTSA Recall -25V-093 Key FOB Repair Nissan TSB for remedial actions on defective key fob disables the function of the key fob to be "closed". In essence, the "key" protrudes permanently as opposed to its' intended usage within device. The proper recall would have been Nissan to REPLACE these defective Key Fobs which they will NOT perform.
Additional Notes:
NHTSA Recall -25V-093 Key FOB Repair Nissan TSB for remedial actions on defective key fob disables the function of the key fob to be "closed". In essence, the "key" protrudes permanently as opposed to its' intended usage within device. The proper recall would have been Nissan to REPLACE these defective Key Fobs which they will NOT perform.
Mfg Campaign: 11545191
Recall Date: Sep 18, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NHTSA Recall -25V-093 Key FOB Repair Nissan TSB for remedial actions on defective key fob disables the function of the key fob to be "closed". In essence, the "key" protrudes permanently as opposed to its' intended usage within device. The proper recall would have been Nissan to REPLACE these defective Key Fobs which they will NOT perform.
Corrective Action:
NHTSA Recall -25V-093 Key FOB Repair Nissan TSB for remedial actions on defective key fob disables the function of the key fob to be "closed". In essence, the "key" protrudes permanently as opposed to its' intended usage within device. The proper recall would have been Nissan to REPLACE these defective Key Fobs which they will NOT perform.
Additional Notes:
NHTSA Recall -25V-093 Key FOB Repair Nissan TSB for remedial actions on defective key fob disables the function of the key fob to be "closed". In essence, the "key" protrudes permanently as opposed to its' intended usage within device. The proper recall would have been Nissan to REPLACE these defective Key Fobs which they will NOT perform.
Mfg Campaign: 11545191
Recall Date: Sep 18, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
[AEB] Automatic Emergency Braking System 2019 Nissan Rogue I bought a “Certified New” 2019 Nissan Rogue from Destination Nissan in March 2022. The vehicle had less than 8000 miles at time of purchase. I recently have experienced issues with the: [AEB] Automatic Emergency Braking System. I am not sure this rises to a complaint through the Consumer Protection Bureau; but it certainly warrants issues you may want to look into. The warning light indicating the front [AEB] system was NOT working was/is flashing. I figured it was covered under the “Certified New Car Warranty,” so I brought the car to Destination Nissan. Found out that it was NOT under warranty and the front camera had a bad circuit and would cost $2600 to replace. I did not even know this device was on the car when I bought it and really had/have no interest in having this option. I instructed Nissan to NOT do the repair and just remove the option. They said, they could not remove and I simply could ignore the warning by hitting the OK button. We must hit the OK button EVERY time my wife and I start the car. I was pretty surprised that the item was not considered part of the drive train and hence under warranty, as it automatically can stop the car if [AEB] deems necessary. I guess this on me for not doing my diligence at time of purchase, and is not really the main reason for writing you. I subsequently have been doing some research on [AEB] Automatic Emergency Braking Systems. I found and I am sure you are aware there have been numerous issues and recalls. Nissan, Honda, Volkswagen and others are and have been involved. I decided I better have the system checked by my own garage and mechanic. They do not have the necessary software. I called a second garage/bodyshop and found they could do the work but would be at the mercy of a “mobile” Nissan van which would have to be accessed. Their experience with this was not something convenient and advised me to just deal with Nissan myself.
Corrective Action:
[AEB] Automatic Emergency Braking System 2019 Nissan Rogue I bought a “Certified New” 2019 Nissan Rogue from Destination Nissan in March 2022. The vehicle had less than 8000 miles at time of purchase. I recently have experienced issues with the: [AEB] Automatic Emergency Braking System. I am not sure this rises to a complaint through the Consumer Protection Bureau; but it certainly warrants issues you may want to look into. The warning light indicating the front [AEB] system was NOT working was/is flashing. I figured it was covered under the “Certified New Car Warranty,” so I brought the car to Destination Nissan. Found out that it was NOT under warranty and the front camera had a bad circuit and would cost $2600 to replace. I did not even know this device was on the car when I bought it and really had/have no interest in having this option. I instructed Nissan to NOT do the repair and just remove the option. They said, they could not remove and I simply could ignore the warning by hitting the OK button. We must hit the OK button EVERY time my wife and I start the car. I was pretty surprised that the item was not considered part of the drive train and hence under warranty, as it automatically can stop the car if [AEB] deems necessary. I guess this on me for not doing my diligence at time of purchase, and is not really the main reason for writing you. I subsequently have been doing some research on [AEB] Automatic Emergency Braking Systems. I found and I am sure you are aware there have been numerous issues and recalls. Nissan, Honda, Volkswagen and others are and have been involved. I decided I better have the system checked by my own garage and mechanic. They do not have the necessary software. I called a second garage/bodyshop and found they could do the work but would be at the mercy of a “mobile” Nissan van which would have to be accessed. Their experience with this was not something convenient and advised me to just deal with Nissan myself.
Additional Notes:
[AEB] Automatic Emergency Braking System 2019 Nissan Rogue I bought a “Certified New” 2019 Nissan Rogue from Destination Nissan in March 2022. The vehicle had less than 8000 miles at time of purchase. I recently have experienced issues with the: [AEB] Automatic Emergency Braking System. I am not sure this rises to a complaint through the Consumer Protection Bureau; but it certainly warrants issues you may want to look into. The warning light indicating the front [AEB] system was NOT working was/is flashing. I figured it was covered under the “Certified New Car Warranty,” so I brought the car to Destination Nissan. Found out that it was NOT under warranty and the front camera had a bad circuit and would cost $2600 to replace. I did not even know this device was on the car when I bought it and really had/have no interest in having this option. I instructed Nissan to NOT do the repair and just remove the option. They said, they could not remove and I simply could ignore the warning by hitting the OK button. We must hit the OK button EVERY time my wife and I start the car. I was pretty surprised that the item was not considered part of the drive train and hence under warranty, as it automatically can stop the car if [AEB] deems necessary. I guess this on me for not doing my diligence at time of purchase, and is not really the main reason for writing you. I subsequently have been doing some research on [AEB] Automatic Emergency Braking Systems. I found and I am sure you are aware there have been numerous issues and recalls. Nissan, Honda, Volkswagen and others are and have been involved. I decided I better have the system checked by my own garage and mechanic. They do not have the necessary software. I called a second garage/bodyshop and found they could do the work but would be at the mercy of a “mobile” Nissan van which would have to be accessed. Their experience with this was not something convenient and advised me to just deal with Nissan myself.
Mfg Campaign: 11539069
Recall Date: Aug 17, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Corrective Action:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Additional Notes:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Mfg Campaign: 11534957
Recall Date: Jul 28, 2023
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Corrective Action:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Additional Notes:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Mfg Campaign: 11534957
Recall Date: Jul 28, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Corrective Action:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Additional Notes:
When placed in reverse the back up camera will show just the blue lines on the screen and immediately the screen will go off so the backup camera doesn’t work and while back up the car it just automatically brake even when nothing is around the vehicle and by doing that it has caused my breaks to start making a noise
Mfg Campaign: 11534957
Recall Date: Jul 28, 2023
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The speedclips which hold the Map Light in place are formed incorrectly. The interior teeth that retain the Map Light's molded retention tabs are bent too aggressively. Over time, in both our 2017 Rogue and 2019 Rogue, road vibrations caused the teeth to gnaw entirely through the plastic. This causes the Map Light to fall down and "deploy" suddenly into the driver's field of vision. When the map light falls, it not only startles the driver, it obstructs approximately 40-50% of the windshield. Nissan considers this a "cosmetic" issue and thus, it is not covered under ANY Nissan extended warranty. The cost to have it replaced with another part that will STILL fail in the exact same manner is over $1,200. This is a SERIOUS life safety issue since it is likely to fall at high speeds when the car naturally vibrates the most. It happened in 100% of the Rogues we have owned and always at highway speeds. It was repaired under the 3/36K factory warranty on our 2017, but now Nissan claims that it is a "cosmetic" and not covered under our "best you can get" Nissan extended warranty. Eventually, it will cause a serious accident and possibly death of both vehicle occupants and others on the road.
Corrective Action:
The speedclips which hold the Map Light in place are formed incorrectly. The interior teeth that retain the Map Light's molded retention tabs are bent too aggressively. Over time, in both our 2017 Rogue and 2019 Rogue, road vibrations caused the teeth to gnaw entirely through the plastic. This causes the Map Light to fall down and "deploy" suddenly into the driver's field of vision. When the map light falls, it not only startles the driver, it obstructs approximately 40-50% of the windshield. Nissan considers this a "cosmetic" issue and thus, it is not covered under ANY Nissan extended warranty. The cost to have it replaced with another part that will STILL fail in the exact same manner is over $1,200. This is a SERIOUS life safety issue since it is likely to fall at high speeds when the car naturally vibrates the most. It happened in 100% of the Rogues we have owned and always at highway speeds. It was repaired under the 3/36K factory warranty on our 2017, but now Nissan claims that it is a "cosmetic" and not covered under our "best you can get" Nissan extended warranty. Eventually, it will cause a serious accident and possibly death of both vehicle occupants and others on the road.
Additional Notes:
The speedclips which hold the Map Light in place are formed incorrectly. The interior teeth that retain the Map Light's molded retention tabs are bent too aggressively. Over time, in both our 2017 Rogue and 2019 Rogue, road vibrations caused the teeth to gnaw entirely through the plastic. This causes the Map Light to fall down and "deploy" suddenly into the driver's field of vision. When the map light falls, it not only startles the driver, it obstructs approximately 40-50% of the windshield. Nissan considers this a "cosmetic" issue and thus, it is not covered under ANY Nissan extended warranty. The cost to have it replaced with another part that will STILL fail in the exact same manner is over $1,200. This is a SERIOUS life safety issue since it is likely to fall at high speeds when the car naturally vibrates the most. It happened in 100% of the Rogues we have owned and always at highway speeds. It was repaired under the 3/36K factory warranty on our 2017, but now Nissan claims that it is a "cosmetic" and not covered under our "best you can get" Nissan extended warranty. Eventually, it will cause a serious accident and possibly death of both vehicle occupants and others on the road.
Mfg Campaign: 11532825
Recall Date: Jul 17, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Corrective Action:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Additional Notes:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Mfg Campaign: 11530673
Recall Date: Jul 6, 2023
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Corrective Action:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Additional Notes:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Mfg Campaign: 11530673
Recall Date: Jul 6, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Corrective Action:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Additional Notes:
After heavy rainfall I get the message "Warning Malfunction" and "Chasis Control System Error". Brought into Nissan and they can't seam to figure out the problem. I can not use cruise control, lane departure warning, blind spot monitoring, forward collision warning, automatic breaking, etc. No water leaks have been detected.
Mfg Campaign: 11530673
Recall Date: Jul 6, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Rear Automatic Braking (RAB) indicator came on at the same time as the Automatic Emergency Braking (AEB) with Pedestrian Detection system warning light "Warning", "System Fault" message. The vehicle dynamic control (VDC) light came on at the same time. The air conditioner fan quit blowing. The car became difficult to handle. The "Rear Door Alert is activated" warning message is intermittent.
Corrective Action:
The Rear Automatic Braking (RAB) indicator came on at the same time as the Automatic Emergency Braking (AEB) with Pedestrian Detection system warning light "Warning", "System Fault" message. The vehicle dynamic control (VDC) light came on at the same time. The air conditioner fan quit blowing. The car became difficult to handle. The "Rear Door Alert is activated" warning message is intermittent.
Additional Notes:
The Rear Automatic Braking (RAB) indicator came on at the same time as the Automatic Emergency Braking (AEB) with Pedestrian Detection system warning light "Warning", "System Fault" message. The vehicle dynamic control (VDC) light came on at the same time. The air conditioner fan quit blowing. The car became difficult to handle. The "Rear Door Alert is activated" warning message is intermittent.
Mfg Campaign: 11529712
Recall Date: Jun 30, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury