Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22C8
Recall Date: Feb 16, 2023
Consumer Complaints
206 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was backing out of my parking spot at work and backed into a car. My backup safety sensor’s did not work. No warning I was near anything. It should have stopped me from hitting anything especially another car. The backup camera has had times of not working.
Corrective Action:
I was backing out of my parking spot at work and backed into a car. My backup safety sensor’s did not work. No warning I was near anything. It should have stopped me from hitting anything especially another car. The backup camera has had times of not working.
Additional Notes:
I was backing out of my parking spot at work and backed into a car. My backup safety sensor’s did not work. No warning I was near anything. It should have stopped me from hitting anything especially another car. The backup camera has had times of not working.
Mfg Campaign: 11593329
Recall Date: Jun 9, 2024
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I was backing out of my parking spot at work and backed into a car. My backup safety sensor’s did not work. No warning I was near anything. It should have stopped me from hitting anything especially another car. The backup camera has had times of not working.
Corrective Action:
I was backing out of my parking spot at work and backed into a car. My backup safety sensor’s did not work. No warning I was near anything. It should have stopped me from hitting anything especially another car. The backup camera has had times of not working.
Additional Notes:
I was backing out of my parking spot at work and backed into a car. My backup safety sensor’s did not work. No warning I was near anything. It should have stopped me from hitting anything especially another car. The backup camera has had times of not working.
Mfg Campaign: 11593329
Recall Date: Jun 9, 2024
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
Driver's seat is clicking and moving the driver back and forth in place while in operation. Also, The seat clicks upon stop and go acceleration, when weight is shifted and/or car breaks for a stop. Driver's seat is unsecure and has multiple movements as if the seat is trying to latch in place all while in driving operation. -2020 Nissan Rogue -
Corrective Action:
Driver's seat is clicking and moving the driver back and forth in place while in operation. Also, The seat clicks upon stop and go acceleration, when weight is shifted and/or car breaks for a stop. Driver's seat is unsecure and has multiple movements as if the seat is trying to latch in place all while in driving operation. -2020 Nissan Rogue -
Additional Notes:
Driver's seat is clicking and moving the driver back and forth in place while in operation. Also, The seat clicks upon stop and go acceleration, when weight is shifted and/or car breaks for a stop. Driver's seat is unsecure and has multiple movements as if the seat is trying to latch in place all while in driving operation. -2020 Nissan Rogue -
Mfg Campaign: 11591501
Recall Date: May 30, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On May 17, 2024 my 2020 Nissan Rogue malfunctioned after the ignition button was pressed to start the car, and burst into flames. 1.What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown but fire began in the upper left quadrant area of engine. 2.How was your safety or the safety of others put at risk? It was a fire with the potential to cause an explosion. 3.Has the problem been reproduced or confirmed by a dealer or independent service center?No. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Car inspected by insurance. Manufacturer was notified. 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Once the ignition button was pressed a barrage of warning lights came on including: brake failure, headlight failure, chassis control failure. The smell of smoke was detectable immediately.
Corrective Action:
On May 17, 2024 my 2020 Nissan Rogue malfunctioned after the ignition button was pressed to start the car, and burst into flames. 1.What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown but fire began in the upper left quadrant area of engine. 2.How was your safety or the safety of others put at risk? It was a fire with the potential to cause an explosion. 3.Has the problem been reproduced or confirmed by a dealer or independent service center?No. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Car inspected by insurance. Manufacturer was notified. 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Once the ignition button was pressed a barrage of warning lights came on including: brake failure, headlight failure, chassis control failure. The smell of smoke was detectable immediately.
Additional Notes:
On May 17, 2024 my 2020 Nissan Rogue malfunctioned after the ignition button was pressed to start the car, and burst into flames. 1.What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown but fire began in the upper left quadrant area of engine. 2.How was your safety or the safety of others put at risk? It was a fire with the potential to cause an explosion. 3.Has the problem been reproduced or confirmed by a dealer or independent service center?No. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Car inspected by insurance. Manufacturer was notified. 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Once the ignition button was pressed a barrage of warning lights came on including: brake failure, headlight failure, chassis control failure. The smell of smoke was detectable immediately.
Mfg Campaign: 11591600
Recall Date: May 30, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle had experienced "Phantom Braking" causing the braking system to erroneously activate and the vehicle to abruptly stop. During the failure the Forward Collision Avoidance system malfunction message was displayed. Additionally, while driving at night, the high beam headlights failed to automatically activate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 133,321.
Corrective Action:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle had experienced "Phantom Braking" causing the braking system to erroneously activate and the vehicle to abruptly stop. During the failure the Forward Collision Avoidance system malfunction message was displayed. Additionally, while driving at night, the high beam headlights failed to automatically activate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 133,321.
Additional Notes:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle had experienced "Phantom Braking" causing the braking system to erroneously activate and the vehicle to abruptly stop. During the failure the Forward Collision Avoidance system malfunction message was displayed. Additionally, while driving at night, the high beam headlights failed to automatically activate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 133,321.
Mfg Campaign: 11591334
Recall Date: May 29, 2024
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle had experienced "Phantom Braking" causing the braking system to erroneously activate and the vehicle to abruptly stop. During the failure the Forward Collision Avoidance system malfunction message was displayed. Additionally, while driving at night, the high beam headlights failed to automatically activate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 133,321.
Corrective Action:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle had experienced "Phantom Braking" causing the braking system to erroneously activate and the vehicle to abruptly stop. During the failure the Forward Collision Avoidance system malfunction message was displayed. Additionally, while driving at night, the high beam headlights failed to automatically activate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 133,321.
Additional Notes:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle had experienced "Phantom Braking" causing the braking system to erroneously activate and the vehicle to abruptly stop. During the failure the Forward Collision Avoidance system malfunction message was displayed. Additionally, while driving at night, the high beam headlights failed to automatically activate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 133,321.
Mfg Campaign: 11591334
Recall Date: May 29, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Corrective Action:
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Additional Notes:
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Mfg Campaign: 11585418
Recall Date: Apr 26, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Corrective Action:
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Additional Notes:
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Mfg Campaign: 11585418
Recall Date: Apr 26, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at 55 MPH, a 2006 Harley Davidson Dyna Glide Custom motorcycle crossed the center line and crashed head-on into her vehicle. There were no warning lights illuminated. The driver-side skirt air bag was deployed. The driver sustained concussions, burns, shoulder, a back pain, and bruises. The front passenger was her son who sustained bruises from his shoulder to his buttocks and has PTSD and anxiety. The rear passenger, her daughter, sustained bruises to her body and has anxiety and PTSD. All three occupants were provided medical attention. The vehicle was towed to a tow lot. A police report was filed. There was no reported fire. The unknown local dealer was contacted. The vehicle was not diagnosed or repaired The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000. The VIN was not available.
Corrective Action:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at 55 MPH, a 2006 Harley Davidson Dyna Glide Custom motorcycle crossed the center line and crashed head-on into her vehicle. There were no warning lights illuminated. The driver-side skirt air bag was deployed. The driver sustained concussions, burns, shoulder, a back pain, and bruises. The front passenger was her son who sustained bruises from his shoulder to his buttocks and has PTSD and anxiety. The rear passenger, her daughter, sustained bruises to her body and has anxiety and PTSD. All three occupants were provided medical attention. The vehicle was towed to a tow lot. A police report was filed. There was no reported fire. The unknown local dealer was contacted. The vehicle was not diagnosed or repaired The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000. The VIN was not available.
Additional Notes:
The contact owns a 2020 Nissan Rogue. The contact stated that while driving at 55 MPH, a 2006 Harley Davidson Dyna Glide Custom motorcycle crossed the center line and crashed head-on into her vehicle. There were no warning lights illuminated. The driver-side skirt air bag was deployed. The driver sustained concussions, burns, shoulder, a back pain, and bruises. The front passenger was her son who sustained bruises from his shoulder to his buttocks and has PTSD and anxiety. The rear passenger, her daughter, sustained bruises to her body and has anxiety and PTSD. All three occupants were provided medical attention. The vehicle was towed to a tow lot. A police report was filed. There was no reported fire. The unknown local dealer was contacted. The vehicle was not diagnosed or repaired The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000. The VIN was not available.
Mfg Campaign: 11583856
Recall Date: Apr 18, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Corrective Action:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Additional Notes:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Mfg Campaign: 11583432
Recall Date: Apr 16, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Corrective Action:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Additional Notes:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Mfg Campaign: 11583432
Recall Date: Apr 16, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Corrective Action:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Additional Notes:
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
Mfg Campaign: 11583432
Recall Date: Apr 16, 2024
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:MASS AIR FLOW (MAF) SENSOR
Potential Consequences:
The contact owns a 2020 Nissan Rogue. The contact stated while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated that the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local service center which diagnosed that the mass air flow sensor was faulty and needed to be replaced. The mass air flow sensor was replaced, and the acceleration failure was corrected; however, the fuel odor remained inside the cabin of the vehicle. The local dealer and manufacturer were not notified of the failure. The failure mileage was 124,000.
Corrective Action:
The contact owns a 2020 Nissan Rogue. The contact stated while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated that the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local service center which diagnosed that the mass air flow sensor was faulty and needed to be replaced. The mass air flow sensor was replaced, and the acceleration failure was corrected; however, the fuel odor remained inside the cabin of the vehicle. The local dealer and manufacturer were not notified of the failure. The failure mileage was 124,000.
Additional Notes:
The contact owns a 2020 Nissan Rogue. The contact stated while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated that the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local service center which diagnosed that the mass air flow sensor was faulty and needed to be replaced. The mass air flow sensor was replaced, and the acceleration failure was corrected; however, the fuel odor remained inside the cabin of the vehicle. The local dealer and manufacturer were not notified of the failure. The failure mileage was 124,000.
Mfg Campaign: 11581280
Recall Date: Apr 5, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear windshield of my car blew out overnight. Police came and determined there was no vandalism, it blew out. My car had been parked for at least 12 hours, with no shifts in temperature. Upon doing a google search and speaking to people on message boards, it seems this is quite a common issue on this car, with the damage presenting in the exact same way. Two holes on either side of the windshield with everything else shattered. Thankfully I wasn't driving at the time, but I did speak to one person who was. I attempted to speak with Nissan but they told me it was not under warranty and basically not their problem. No warning indicators or anything else that would have warned of issue.
Corrective Action:
The rear windshield of my car blew out overnight. Police came and determined there was no vandalism, it blew out. My car had been parked for at least 12 hours, with no shifts in temperature. Upon doing a google search and speaking to people on message boards, it seems this is quite a common issue on this car, with the damage presenting in the exact same way. Two holes on either side of the windshield with everything else shattered. Thankfully I wasn't driving at the time, but I did speak to one person who was. I attempted to speak with Nissan but they told me it was not under warranty and basically not their problem. No warning indicators or anything else that would have warned of issue.
Additional Notes:
The rear windshield of my car blew out overnight. Police came and determined there was no vandalism, it blew out. My car had been parked for at least 12 hours, with no shifts in temperature. Upon doing a google search and speaking to people on message boards, it seems this is quite a common issue on this car, with the damage presenting in the exact same way. Two holes on either side of the windshield with everything else shattered. Thankfully I wasn't driving at the time, but I did speak to one person who was. I attempted to speak with Nissan but they told me it was not under warranty and basically not their problem. No warning indicators or anything else that would have warned of issue.
Mfg Campaign: 11579381
Recall Date: Mar 25, 2024
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
Driver’s seat failed at the weld. It was squeaking and sliding back and forth a fraction of an inch at starts and stops. It was quite distracting for the driver and passengers thereby creating unsafe conditions. There were no warning lamps. This seat was confirmed by the dealer service center to have failed.
Corrective Action:
Driver’s seat failed at the weld. It was squeaking and sliding back and forth a fraction of an inch at starts and stops. It was quite distracting for the driver and passengers thereby creating unsafe conditions. There were no warning lamps. This seat was confirmed by the dealer service center to have failed.
Additional Notes:
Driver’s seat failed at the weld. It was squeaking and sliding back and forth a fraction of an inch at starts and stops. It was quite distracting for the driver and passengers thereby creating unsafe conditions. There were no warning lamps. This seat was confirmed by the dealer service center to have failed.
Mfg Campaign: 11577789
Recall Date: Mar 16, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When driving the forward collision warning will flash and beep and immediately brake and causes the car to come to a complete stop, when there is nothing in front of the car. It could cause an accident. I believe the forward collision warning sensor has failed. This has happened several times and it’s not safe for me or others around. I’ve started turning off the forward collision to avoid being in a accident.
Corrective Action:
When driving the forward collision warning will flash and beep and immediately brake and causes the car to come to a complete stop, when there is nothing in front of the car. It could cause an accident. I believe the forward collision warning sensor has failed. This has happened several times and it’s not safe for me or others around. I’ve started turning off the forward collision to avoid being in a accident.
Additional Notes:
When driving the forward collision warning will flash and beep and immediately brake and causes the car to come to a complete stop, when there is nothing in front of the car. It could cause an accident. I believe the forward collision warning sensor has failed. This has happened several times and it’s not safe for me or others around. I’ve started turning off the forward collision to avoid being in a accident.
Mfg Campaign: 11576527
Recall Date: Mar 11, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The microphone has stopped working. This makes hands free phone operation impossible. Mileage 43111. The sudden loss of this function lead to confusion and distraction while operating the vehicle. The dealer has not yet seen the issue as the are no trustworthy dealers in existence that I'm aware of. The problem seems common enough given a recall of the 2018 model for the same problem.
Corrective Action:
The microphone has stopped working. This makes hands free phone operation impossible. Mileage 43111. The sudden loss of this function lead to confusion and distraction while operating the vehicle. The dealer has not yet seen the issue as the are no trustworthy dealers in existence that I'm aware of. The problem seems common enough given a recall of the 2018 model for the same problem.
Additional Notes:
The microphone has stopped working. This makes hands free phone operation impossible. Mileage 43111. The sudden loss of this function lead to confusion and distraction while operating the vehicle. The dealer has not yet seen the issue as the are no trustworthy dealers in existence that I'm aware of. The problem seems common enough given a recall of the 2018 model for the same problem.
Mfg Campaign: 11574804
Recall Date: Mar 1, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM:CYBERSECURITY
Potential Consequences:
The microphone has stopped working. This makes hands free phone operation impossible. Mileage 43111. The sudden loss of this function lead to confusion and distraction while operating the vehicle. The dealer has not yet seen the issue as the are no trustworthy dealers in existence that I'm aware of. The problem seems common enough given a recall of the 2018 model for the same problem.
Corrective Action:
The microphone has stopped working. This makes hands free phone operation impossible. Mileage 43111. The sudden loss of this function lead to confusion and distraction while operating the vehicle. The dealer has not yet seen the issue as the are no trustworthy dealers in existence that I'm aware of. The problem seems common enough given a recall of the 2018 model for the same problem.
Additional Notes:
The microphone has stopped working. This makes hands free phone operation impossible. Mileage 43111. The sudden loss of this function lead to confusion and distraction while operating the vehicle. The dealer has not yet seen the issue as the are no trustworthy dealers in existence that I'm aware of. The problem seems common enough given a recall of the 2018 model for the same problem.
Mfg Campaign: 11574804
Recall Date: Mar 1, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There has been a keyfob recall for this vehicle for at least a year with no final remedy in sight. The company's website shows the recall with a "final remedy" and the company also stated this to me over the phone, but the NHTSB site says it is not final. Can you push the company to finalize the recall remedy?
Corrective Action:
There has been a keyfob recall for this vehicle for at least a year with no final remedy in sight. The company's website shows the recall with a "final remedy" and the company also stated this to me over the phone, but the NHTSB site says it is not final. Can you push the company to finalize the recall remedy?
Additional Notes:
There has been a keyfob recall for this vehicle for at least a year with no final remedy in sight. The company's website shows the recall with a "final remedy" and the company also stated this to me over the phone, but the NHTSB site says it is not final. Can you push the company to finalize the recall remedy?
Mfg Campaign: 11574901
Recall Date: Mar 1, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I purchase the vehicle at 58,000 or so miles, used at a dealership. The next day I returned the vehicle because while driving out of town, the vehicle said: Warning, Warning -- This vehicle is not safe to drive. Some components may not operator correctly. Do Not Drive this vehicle. This happens when you're on the highway above 50 miles per hour. There was a smoke smell also inside the car and outside. Dealership said it was the breaks and kept the car 45 minutes to repair the breaks. They said this vehicle was never in an accident and past MD Inspection but the last page said, vehicle failed. They never explained why it failed inspection the first time. The dealership cannot fix it and ignores me mostly. they said its a sensor issue, a settings feature issue and to bring in the vehicle to reset the settings. the dealership said in so many unspoken words, its your problem. Ive had the vehicle about 2 weeks now.
Corrective Action:
I purchase the vehicle at 58,000 or so miles, used at a dealership. The next day I returned the vehicle because while driving out of town, the vehicle said: Warning, Warning -- This vehicle is not safe to drive. Some components may not operator correctly. Do Not Drive this vehicle. This happens when you're on the highway above 50 miles per hour. There was a smoke smell also inside the car and outside. Dealership said it was the breaks and kept the car 45 minutes to repair the breaks. They said this vehicle was never in an accident and past MD Inspection but the last page said, vehicle failed. They never explained why it failed inspection the first time. The dealership cannot fix it and ignores me mostly. they said its a sensor issue, a settings feature issue and to bring in the vehicle to reset the settings. the dealership said in so many unspoken words, its your problem. Ive had the vehicle about 2 weeks now.
Additional Notes:
I purchase the vehicle at 58,000 or so miles, used at a dealership. The next day I returned the vehicle because while driving out of town, the vehicle said: Warning, Warning -- This vehicle is not safe to drive. Some components may not operator correctly. Do Not Drive this vehicle. This happens when you're on the highway above 50 miles per hour. There was a smoke smell also inside the car and outside. Dealership said it was the breaks and kept the car 45 minutes to repair the breaks. They said this vehicle was never in an accident and past MD Inspection but the last page said, vehicle failed. They never explained why it failed inspection the first time. The dealership cannot fix it and ignores me mostly. they said its a sensor issue, a settings feature issue and to bring in the vehicle to reset the settings. the dealership said in so many unspoken words, its your problem. Ive had the vehicle about 2 weeks now.
Mfg Campaign: 11562953
Recall Date: Jan 2, 2024
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