Complaints & Recalls
Official Safety Recalls - Important!
26 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that can lead to engine failure.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: R25A8/A9 R25B1/B2
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue vehicles. The driver and front passenger seat belt pretensioners may have been incorrectly manufactured, which can cause the seat belts to not properly restrain occupants. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection," 209, "Seat Belt Assemblies," and 210 "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PD105
Recall Date: Feb 28, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PD103, PD104, PMA34
Recall Date: Feb 27, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Nissan Rogue vehicles. The fastener in the rear seat belt anchor attachment points may not have been tightened properly and can loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov
Mfg Campaign: PC978, PC979
Recall Date: May 25, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PC966, PC967
Recall Date: Apr 13, 2023
Consumer Complaints
413 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11652559
Recall Date: Apr 3, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I entered the 2023 Nissan Rogue around [XXX] on St. Simons Island GA, on [XXX] with my granddaughter. Upon shutting the doors, the rear hatchback window exploded into pieces and blew out. I had not left the parking place or cranked the car. The glass pieces were all over the road and on the inside of my car. The police were called and a report was filed. How was my safety put at risk? Besides being shocked and traumatized at what sounded like a gunshot, I am now concerned about driving this car again with a new rear window because I fear it could happen again at any time. I am also suffering from a form of PTSD with super loud noise. (I jumped off my yoga mat when someone dropped a metal cup that made a very loud noise during our practice.) I asked the dealership why it happened and I called the Nissan Customer Service Center and have yet to find out why this has happened. My own research has indicated that this problem has occurred in many 2023 Nissan Rogues. The car was inspected by the police and they saw no foul play. The dealership currently has the car and is currently waiting on a new rear hatch window and it will be replaced at no cost after I strongly urged that this car was under warranty and this appears to be a defect (although the dealership doesn't agree). No -- the problem has not been reproduced at the dealership since it does not involve a mechanical part. I contacted the Georgia Attorney General's Consumer Protection Division (CPD) to try to make a Lemon Law Report and the advisor I spoke to indicated that the problem had to occur more than once. Therefore I was unsuccessful in filing that report on April 2, 2025. Since the car had not been turned on, there were no warning lamps, messages or other symptoms that the rear window was about to blow out. Again, this happened all on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11652559
Recall Date: Apr 3, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
There is an intermittent smell of gas/exhaust fumes in the cabin since purchasing the car. Nissan says there is no issue and offers no fix but I have never owned a car that had this type of smell in the cabin unless there was something wrong. The smell can be so bad as to cause nausea and headaches.
Corrective Action:
There is an intermittent smell of gas/exhaust fumes in the cabin since purchasing the car. Nissan says there is no issue and offers no fix but I have never owned a car that had this type of smell in the cabin unless there was something wrong. The smell can be so bad as to cause nausea and headaches.
Additional Notes:
There is an intermittent smell of gas/exhaust fumes in the cabin since purchasing the car. Nissan says there is no issue and offers no fix but I have never owned a car that had this type of smell in the cabin unless there was something wrong. The smell can be so bad as to cause nausea and headaches.
Mfg Campaign: 11652194
Recall Date: Apr 1, 2025
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There is an intermittent smell of gas/exhaust fumes in the cabin since purchasing the car. Nissan says there is no issue and offers no fix but I have never owned a car that had this type of smell in the cabin unless there was something wrong. The smell can be so bad as to cause nausea and headaches.
Corrective Action:
There is an intermittent smell of gas/exhaust fumes in the cabin since purchasing the car. Nissan says there is no issue and offers no fix but I have never owned a car that had this type of smell in the cabin unless there was something wrong. The smell can be so bad as to cause nausea and headaches.
Additional Notes:
There is an intermittent smell of gas/exhaust fumes in the cabin since purchasing the car. Nissan says there is no issue and offers no fix but I have never owned a car that had this type of smell in the cabin unless there was something wrong. The smell can be so bad as to cause nausea and headaches.
Mfg Campaign: 11652194
Recall Date: Apr 1, 2025
Nissan North America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the RPM increased quickly, but failed to maintain automotive power. The contact stated that the message "CVT fault service immediately" was displayed. The CVT warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the CVT and electronic oil pump. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,800.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the RPM increased quickly, but failed to maintain automotive power. The contact stated that the message "CVT fault service immediately" was displayed. The CVT warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the CVT and electronic oil pump. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,800.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the RPM increased quickly, but failed to maintain automotive power. The contact stated that the message "CVT fault service immediately" was displayed. The CVT warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the CVT and electronic oil pump. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,800.
Mfg Campaign: 11649730
Recall Date: Mar 21, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the RPM increased quickly, but failed to maintain automotive power. The contact stated that the message "CVT fault service immediately" was displayed. The CVT warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the CVT and electronic oil pump. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,800.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the RPM increased quickly, but failed to maintain automotive power. The contact stated that the message "CVT fault service immediately" was displayed. The CVT warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the CVT and electronic oil pump. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,800.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the RPM increased quickly, but failed to maintain automotive power. The contact stated that the message "CVT fault service immediately" was displayed. The CVT warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the CVT and electronic oil pump. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,800.
Mfg Campaign: 11649730
Recall Date: Mar 21, 2025
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Very strong fuel smell comes from the engine compartment after driving. When I am in stop start driving it enters through the vent and the smell is strong in the cabin. Had it to the dealer two times. They attempted a fix which did not work the first time. I brought it in again today and they stated this is a known problem and that it is under engineering review and there is no fix for it currently.
Corrective Action:
Very strong fuel smell comes from the engine compartment after driving. When I am in stop start driving it enters through the vent and the smell is strong in the cabin. Had it to the dealer two times. They attempted a fix which did not work the first time. I brought it in again today and they stated this is a known problem and that it is under engineering review and there is no fix for it currently.
Additional Notes:
Very strong fuel smell comes from the engine compartment after driving. When I am in stop start driving it enters through the vent and the smell is strong in the cabin. Had it to the dealer two times. They attempted a fix which did not work the first time. I brought it in again today and they stated this is a known problem and that it is under engineering review and there is no fix for it currently.
Mfg Campaign: 11649313
Recall Date: Mar 19, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Corrective Action:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Additional Notes:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Mfg Campaign: 11648916
Recall Date: Mar 18, 2025
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Corrective Action:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Additional Notes:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Mfg Campaign: 11648916
Recall Date: Mar 18, 2025
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Corrective Action:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Additional Notes:
There was no incident, just routine occurrences of the following that could lead to one: 1) the wipers do not clear the upper right (passenger) side of the windshield, creating a blind spot, which is especially dangerous when turning. Photo attached, though note this is a mild instance and visibility can be much worse. 2) the rearview camera has been blacking out while the car is in reverse. The black screen lasts about a second and is becoming more common, maybe once a day. 3) the power steering goes out occasionally, which I am strong enough to deal with, but would be difficult for my children (who also drive the car) to deal with.
Mfg Campaign: 11648916
Recall Date: Mar 18, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35-40 MPH, the vehicle started lagging and lost motive power as if the vehicle would shut off. The continuously variable transmission (CVT) code was displayed on the instrument panel with an engine malfunction. The failure occurred the following morning. The vehicle was towed to the dealer however, the dealer could not retrieve the CVT code to determine the cause of the failure. The dealer stated that the transmission fluid would be flushed and refilled as a temporary repair until the vehicle could be diagnosed and CVT code had been retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 58,000.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35-40 MPH, the vehicle started lagging and lost motive power as if the vehicle would shut off. The continuously variable transmission (CVT) code was displayed on the instrument panel with an engine malfunction. The failure occurred the following morning. The vehicle was towed to the dealer however, the dealer could not retrieve the CVT code to determine the cause of the failure. The dealer stated that the transmission fluid would be flushed and refilled as a temporary repair until the vehicle could be diagnosed and CVT code had been retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 58,000.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35-40 MPH, the vehicle started lagging and lost motive power as if the vehicle would shut off. The continuously variable transmission (CVT) code was displayed on the instrument panel with an engine malfunction. The failure occurred the following morning. The vehicle was towed to the dealer however, the dealer could not retrieve the CVT code to determine the cause of the failure. The dealer stated that the transmission fluid would be flushed and refilled as a temporary repair until the vehicle could be diagnosed and CVT code had been retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 58,000.
Mfg Campaign: 11647565
Recall Date: Mar 11, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35-40 MPH, the vehicle started lagging and lost motive power as if the vehicle would shut off. The continuously variable transmission (CVT) code was displayed on the instrument panel with an engine malfunction. The failure occurred the following morning. The vehicle was towed to the dealer however, the dealer could not retrieve the CVT code to determine the cause of the failure. The dealer stated that the transmission fluid would be flushed and refilled as a temporary repair until the vehicle could be diagnosed and CVT code had been retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 58,000.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35-40 MPH, the vehicle started lagging and lost motive power as if the vehicle would shut off. The continuously variable transmission (CVT) code was displayed on the instrument panel with an engine malfunction. The failure occurred the following morning. The vehicle was towed to the dealer however, the dealer could not retrieve the CVT code to determine the cause of the failure. The dealer stated that the transmission fluid would be flushed and refilled as a temporary repair until the vehicle could be diagnosed and CVT code had been retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 58,000.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35-40 MPH, the vehicle started lagging and lost motive power as if the vehicle would shut off. The continuously variable transmission (CVT) code was displayed on the instrument panel with an engine malfunction. The failure occurred the following morning. The vehicle was towed to the dealer however, the dealer could not retrieve the CVT code to determine the cause of the failure. The dealer stated that the transmission fluid would be flushed and refilled as a temporary repair until the vehicle could be diagnosed and CVT code had been retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 58,000.
Mfg Campaign: 11647565
Recall Date: Mar 11, 2025
Nissan North America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated while driving at approximately 5 MPH, the vehicle stalled in the middle of an intersection. The contact stated that the message "Fatal Error - Service Vehicle Immediately" was displayed on the instrument cluster. The contact stated that several attempts were needed to restart the vehicle. The contact had taken the vehicle to a local dealer, where it was determined that the failure could not be replicated. The vehicle was not repaired. The contact stated that the failure became a recurring failure, and the vehicle had been taken back to the same dealer several times who could not determine the cause of the failure. The manufacturer was informed of the failure. The failure mileage was approximately 13,000.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated while driving at approximately 5 MPH, the vehicle stalled in the middle of an intersection. The contact stated that the message "Fatal Error - Service Vehicle Immediately" was displayed on the instrument cluster. The contact stated that several attempts were needed to restart the vehicle. The contact had taken the vehicle to a local dealer, where it was determined that the failure could not be replicated. The vehicle was not repaired. The contact stated that the failure became a recurring failure, and the vehicle had been taken back to the same dealer several times who could not determine the cause of the failure. The manufacturer was informed of the failure. The failure mileage was approximately 13,000.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated while driving at approximately 5 MPH, the vehicle stalled in the middle of an intersection. The contact stated that the message "Fatal Error - Service Vehicle Immediately" was displayed on the instrument cluster. The contact stated that several attempts were needed to restart the vehicle. The contact had taken the vehicle to a local dealer, where it was determined that the failure could not be replicated. The vehicle was not repaired. The contact stated that the failure became a recurring failure, and the vehicle had been taken back to the same dealer several times who could not determine the cause of the failure. The manufacturer was informed of the failure. The failure mileage was approximately 13,000.
Mfg Campaign: 11647019
Recall Date: Mar 7, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Burger King doesn't always kick on and I have to turn the car off and turn it on before it'll kick on even when it's in the on position. Don't feel any air coming out until I turn the car off. Turn it back on then it starts working again. Also the radio doesn't want to turn off or turn on at times and so again I will turn the car off and on and it seems to reset and then I can work the radio. But I've done this on a few occasions where when I turn the car back on it still didn't work the radio.
Corrective Action:
Burger King doesn't always kick on and I have to turn the car off and turn it on before it'll kick on even when it's in the on position. Don't feel any air coming out until I turn the car off. Turn it back on then it starts working again. Also the radio doesn't want to turn off or turn on at times and so again I will turn the car off and on and it seems to reset and then I can work the radio. But I've done this on a few occasions where when I turn the car back on it still didn't work the radio.
Additional Notes:
Burger King doesn't always kick on and I have to turn the car off and turn it on before it'll kick on even when it's in the on position. Don't feel any air coming out until I turn the car off. Turn it back on then it starts working again. Also the radio doesn't want to turn off or turn on at times and so again I will turn the car off and on and it seems to reset and then I can work the radio. But I've done this on a few occasions where when I turn the car back on it still didn't work the radio.
Mfg Campaign: 11645688
Recall Date: Mar 1, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644765
Recall Date: Feb 25, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644765
Recall Date: Feb 25, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
• "2023 Rogue, 24,000 miles, coolant in engine (2024), new engine delayed six months (Nov 2024), broke down two weeks later (chip), broke again Feb 2025 (ECM, hose hole). Nissan promised buyback three times in mediation but hasn't acted." This is one letter out of two promising they will buy back our vehicle insinuating we refusing to provide any additional paperwork. Why would we? We have been giving them everything to get this buyback. Letter below promising still nothing Good morning, Please provide me with an updated payoff letter and payment history. I have gotten approval to waive the documents I typically need to proceed since you are refusing to provide the correct documentation. I have begun the calculations. Once you provide me the updated payoff and payment history(detailed with principle and interest separated), I will draft your repurchase agreement based off the BBB program summary. Please be advised that the updated payoff letter and payment history will be required with no exceptions. Please be advised that alternate transportation is not required under the warranty and is a convenience option some dealerships have the ability to offer. If you rent or secure alternate transportation through a third party, you will be responsible for these charges. Have a great day. Jordan Scheidt| Arbitration Specialist I, Dispute Resolution Programs | Nissan Motor Co., Ltd. | Phone: +1.615.725.7550 We have one dated October and now January still we don’t have a vehicle to drive, it’s at the dealer broke down. I’m getting the run around [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644765
Recall Date: Feb 25, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11644841
Recall Date: Feb 25, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11644841
Recall Date: Feb 25, 2025
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I believe there is an issue with the transmission. While driving, the vehicle is unable to accelerate. The engine revs high and the RPMs go really high. I have to pull over and turn off the car. When I restart, I am able to proceed, and the car acts normal. This has happened several times and has occurred in heavy traffic. This issue has happened many times over the past few months.
Corrective Action:
I believe there is an issue with the transmission. While driving, the vehicle is unable to accelerate. The engine revs high and the RPMs go really high. I have to pull over and turn off the car. When I restart, I am able to proceed, and the car acts normal. This has happened several times and has occurred in heavy traffic. This issue has happened many times over the past few months.
Additional Notes:
I believe there is an issue with the transmission. While driving, the vehicle is unable to accelerate. The engine revs high and the RPMs go really high. I have to pull over and turn off the car. When I restart, I am able to proceed, and the car acts normal. This has happened several times and has occurred in heavy traffic. This issue has happened many times over the past few months.
Mfg Campaign: 11643758
Recall Date: Feb 19, 2025
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