Complaints & Recalls
Official Safety Recalls - Important!
26 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that can lead to engine failure.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: R25A8/A9 R25B1/B2
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue vehicles. The driver and front passenger seat belt pretensioners may have been incorrectly manufactured, which can cause the seat belts to not properly restrain occupants. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection," 209, "Seat Belt Assemblies," and 210 "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PD105
Recall Date: Feb 28, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PD103, PD104, PMA34
Recall Date: Feb 27, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Nissan Rogue vehicles. The fastener in the rear seat belt anchor attachment points may not have been tightened properly and can loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov
Mfg Campaign: PC978, PC979
Recall Date: May 25, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PC966, PC967
Recall Date: Apr 13, 2023
Consumer Complaints
413 ComplaintsNissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Back windshield shattered
Corrective Action:
Back windshield shattered
Additional Notes:
Back windshield shattered
Mfg Campaign: 11621903
Recall Date: Oct 25, 2024
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My back window exploded. I was just driving and the whole thing shattered. Thought I was shot with a gun but after the cops came they checked my car and found out this exploding window is common with the newer Nissan Rogues. I have the incident on dash cam too. I now have to pay $500 for my deductible to fix the window since Nissan won’t take responsibility. My car is being repaired tomorrow. I do have a police report number but I can’t move onto the next page without the report so I’m stating “no” but the answer is “yes”.
Corrective Action:
My back window exploded. I was just driving and the whole thing shattered. Thought I was shot with a gun but after the cops came they checked my car and found out this exploding window is common with the newer Nissan Rogues. I have the incident on dash cam too. I now have to pay $500 for my deductible to fix the window since Nissan won’t take responsibility. My car is being repaired tomorrow. I do have a police report number but I can’t move onto the next page without the report so I’m stating “no” but the answer is “yes”.
Additional Notes:
My back window exploded. I was just driving and the whole thing shattered. Thought I was shot with a gun but after the cops came they checked my car and found out this exploding window is common with the newer Nissan Rogues. I have the incident on dash cam too. I now have to pay $500 for my deductible to fix the window since Nissan won’t take responsibility. My car is being repaired tomorrow. I do have a police report number but I can’t move onto the next page without the report so I’m stating “no” but the answer is “yes”.
Mfg Campaign: 11621496
Recall Date: Oct 23, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Corrective Action:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Additional Notes:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Mfg Campaign: 11621271
Recall Date: Oct 22, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Corrective Action:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Additional Notes:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Mfg Campaign: 11621271
Recall Date: Oct 22, 2024
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Corrective Action:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Additional Notes:
Major engine problems. The engine has loud knocking noise. While driving the car it shakes badly. When the hood is open you can see the engine jumping and it’s not properly secured. The engine can fall out causing a safety hazard and accident. Vehicle is not safe to drive. When driving the car loses speed immediately going over 55 mph.
Mfg Campaign: 11621271
Recall Date: Oct 22, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Our 2023 Nissan Rogue with only 15,000 miles suffered complete engine failure (engine seized) driving on busy [XXX] passing through Baltimore. The safety of myself and my family was put at risk, and if we hadn't been in the left lane (allowing rapid access to the breakdown lane) we would have been in a multi-car pile-up going at high speeds. Afterward, my safety was at risk waiting for 5h on the busy highway waiting for a tow truck. There was a slightly rough engine sound just 15-30 minutes prior to the engine seizure, but no warning messages. The only message that appeared was "Engine Failure" at the moment the engine seized. The car was towed to the local Firestone Service station where they confirmed engine seizure with normal oil levels. We do not know if the oil had been compromised by infusion of gasoline (as we have now discovered is a problem with the Nissan Rogue engine). The car was subsequently towed to Bob Bell Nissan in Baltimore, and they have yet to inform us of their conclusions after 5 days. Route 9 Nissan in Westborough (where we bought the care) did not inform us that this was a potential problem nor that it is under investigation by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Our 2023 Nissan Rogue with only 15,000 miles suffered complete engine failure (engine seized) driving on busy [XXX] passing through Baltimore. The safety of myself and my family was put at risk, and if we hadn't been in the left lane (allowing rapid access to the breakdown lane) we would have been in a multi-car pile-up going at high speeds. Afterward, my safety was at risk waiting for 5h on the busy highway waiting for a tow truck. There was a slightly rough engine sound just 15-30 minutes prior to the engine seizure, but no warning messages. The only message that appeared was "Engine Failure" at the moment the engine seized. The car was towed to the local Firestone Service station where they confirmed engine seizure with normal oil levels. We do not know if the oil had been compromised by infusion of gasoline (as we have now discovered is a problem with the Nissan Rogue engine). The car was subsequently towed to Bob Bell Nissan in Baltimore, and they have yet to inform us of their conclusions after 5 days. Route 9 Nissan in Westborough (where we bought the care) did not inform us that this was a potential problem nor that it is under investigation by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Our 2023 Nissan Rogue with only 15,000 miles suffered complete engine failure (engine seized) driving on busy [XXX] passing through Baltimore. The safety of myself and my family was put at risk, and if we hadn't been in the left lane (allowing rapid access to the breakdown lane) we would have been in a multi-car pile-up going at high speeds. Afterward, my safety was at risk waiting for 5h on the busy highway waiting for a tow truck. There was a slightly rough engine sound just 15-30 minutes prior to the engine seizure, but no warning messages. The only message that appeared was "Engine Failure" at the moment the engine seized. The car was towed to the local Firestone Service station where they confirmed engine seizure with normal oil levels. We do not know if the oil had been compromised by infusion of gasoline (as we have now discovered is a problem with the Nissan Rogue engine). The car was subsequently towed to Bob Bell Nissan in Baltimore, and they have yet to inform us of their conclusions after 5 days. Route 9 Nissan in Westborough (where we bought the care) did not inform us that this was a potential problem nor that it is under investigation by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11620515
Recall Date: Oct 18, 2024
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Nissan put faulty roof rack seals on my vehicle. This is the same issue as they had in 2021 when they issued a service bulletin. They are willing to fix the roof rack seals but not replace the headliner. This has caused an unhealthy musty smell in the cabin and a big stain on the headliner and A-Pillars. Nissan corporate will not cover the cost of a new headliner and A-Pillars but can’t guarantee a stain free headliner to pre-stain condition
Corrective Action:
Nissan put faulty roof rack seals on my vehicle. This is the same issue as they had in 2021 when they issued a service bulletin. They are willing to fix the roof rack seals but not replace the headliner. This has caused an unhealthy musty smell in the cabin and a big stain on the headliner and A-Pillars. Nissan corporate will not cover the cost of a new headliner and A-Pillars but can’t guarantee a stain free headliner to pre-stain condition
Additional Notes:
Nissan put faulty roof rack seals on my vehicle. This is the same issue as they had in 2021 when they issued a service bulletin. They are willing to fix the roof rack seals but not replace the headliner. This has caused an unhealthy musty smell in the cabin and a big stain on the headliner and A-Pillars. Nissan corporate will not cover the cost of a new headliner and A-Pillars but can’t guarantee a stain free headliner to pre-stain condition
Mfg Campaign: 11620716
Recall Date: Oct 18, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back window shattered which seems to be a common issue looking at reports from others
Corrective Action:
Back window shattered which seems to be a common issue looking at reports from others
Additional Notes:
Back window shattered which seems to be a common issue looking at reports from others
Mfg Campaign: 11618846
Recall Date: Oct 9, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Just sitting in the driver's seat of the vehicle and the rear window exploded. Nothing touched it, nothing hit or bumped it. It just shattered. The car was parked as I had just gotten into it less than a minute prior. Only the driver's door was opened and shut for me to get into the vehicle prior to this incident. The hatch was not opened or closed directly prior to the back glass exploding. Upon doing a simple Google search, I am finding that it has happened to other people as well with these vehicles.
Corrective Action:
Just sitting in the driver's seat of the vehicle and the rear window exploded. Nothing touched it, nothing hit or bumped it. It just shattered. The car was parked as I had just gotten into it less than a minute prior. Only the driver's door was opened and shut for me to get into the vehicle prior to this incident. The hatch was not opened or closed directly prior to the back glass exploding. Upon doing a simple Google search, I am finding that it has happened to other people as well with these vehicles.
Additional Notes:
Just sitting in the driver's seat of the vehicle and the rear window exploded. Nothing touched it, nothing hit or bumped it. It just shattered. The car was parked as I had just gotten into it less than a minute prior. Only the driver's door was opened and shut for me to get into the vehicle prior to this incident. The hatch was not opened or closed directly prior to the back glass exploding. Upon doing a simple Google search, I am finding that it has happened to other people as well with these vehicles.
Mfg Campaign: 11618982
Recall Date: Oct 9, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
engine "spun a bearing" while driving on highway, car began shaking and was very unresponsive. This is the 1.5l, turbo 3 cylinder engine that appears to have had reported issues before. Would like to have documented in case of future recall or class action lawsuit.
Corrective Action:
engine "spun a bearing" while driving on highway, car began shaking and was very unresponsive. This is the 1.5l, turbo 3 cylinder engine that appears to have had reported issues before. Would like to have documented in case of future recall or class action lawsuit.
Additional Notes:
engine "spun a bearing" while driving on highway, car began shaking and was very unresponsive. This is the 1.5l, turbo 3 cylinder engine that appears to have had reported issues before. Would like to have documented in case of future recall or class action lawsuit.
Mfg Campaign: 11618346
Recall Date: Oct 6, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving on street when second row, passenger window literally exploded. No other cars near by, no impact of any kind…it simply exploded as if it were shot at. I actually called police and they said this did not happen. There are MANY reports on internet of similar occurrences to other people. Nissan accepts no responsibility.
Corrective Action:
Driving on street when second row, passenger window literally exploded. No other cars near by, no impact of any kind…it simply exploded as if it were shot at. I actually called police and they said this did not happen. There are MANY reports on internet of similar occurrences to other people. Nissan accepts no responsibility.
Additional Notes:
Driving on street when second row, passenger window literally exploded. No other cars near by, no impact of any kind…it simply exploded as if it were shot at. I actually called police and they said this did not happen. There are MANY reports on internet of similar occurrences to other people. Nissan accepts no responsibility.
Mfg Campaign: 11617933
Recall Date: Oct 3, 2024
Nissan North America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated that while the vehicle was parked, the contact heard an abnormal popping sound. The contact stated that the rear glass had fractured and there was glass all over the rear seat. The contact stated that there was a large hole in the rear glass. The contact stated that the failure occurred while the vehicle was parked in a Doctor's Office parking lot. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated that while the vehicle was parked, the contact heard an abnormal popping sound. The contact stated that the rear glass had fractured and there was glass all over the rear seat. The contact stated that there was a large hole in the rear glass. The contact stated that the failure occurred while the vehicle was parked in a Doctor's Office parking lot. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated that while the vehicle was parked, the contact heard an abnormal popping sound. The contact stated that the rear glass had fractured and there was glass all over the rear seat. The contact stated that there was a large hole in the rear glass. The contact stated that the failure occurred while the vehicle was parked in a Doctor's Office parking lot. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11616353
Recall Date: Sep 25, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased the car used 3 weeks ago, still under full Nissan Warranty. 10 days ago, while driving, unexpectedly, engine started knocking loudly and then shut down. My granddaughter was driving, and was unable to restart. The Nissan dealer had performed a "health check" of the car a week prior and noted no concerns. And the dealer who sold me the car did the same, before selling it to me. Car was towed to the Nissan dealership. The engine is completely blown and there were metal chips in the oil pan. The Nissan dealership is awaiting authorization from Nissan to replace the engine and any other system impacted. It's going to take weeks to repair.
Corrective Action:
I purchased the car used 3 weeks ago, still under full Nissan Warranty. 10 days ago, while driving, unexpectedly, engine started knocking loudly and then shut down. My granddaughter was driving, and was unable to restart. The Nissan dealer had performed a "health check" of the car a week prior and noted no concerns. And the dealer who sold me the car did the same, before selling it to me. Car was towed to the Nissan dealership. The engine is completely blown and there were metal chips in the oil pan. The Nissan dealership is awaiting authorization from Nissan to replace the engine and any other system impacted. It's going to take weeks to repair.
Additional Notes:
I purchased the car used 3 weeks ago, still under full Nissan Warranty. 10 days ago, while driving, unexpectedly, engine started knocking loudly and then shut down. My granddaughter was driving, and was unable to restart. The Nissan dealer had performed a "health check" of the car a week prior and noted no concerns. And the dealer who sold me the car did the same, before selling it to me. Car was towed to the Nissan dealership. The engine is completely blown and there were metal chips in the oil pan. The Nissan dealership is awaiting authorization from Nissan to replace the engine and any other system impacted. It's going to take weeks to repair.
Mfg Campaign: 11615920
Recall Date: Sep 23, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear windshield of my Nissan Rogue exploded out. The car was off and parked. While I was drive, prior to incident, I had the defroster on. After I heard the loud “pop” sound, I walked over to car and heard the glass sizzling! There was a huge hole and some small holes, as well as cracks along the edge of the entire rear windshield.
Corrective Action:
The rear windshield of my Nissan Rogue exploded out. The car was off and parked. While I was drive, prior to incident, I had the defroster on. After I heard the loud “pop” sound, I walked over to car and heard the glass sizzling! There was a huge hole and some small holes, as well as cracks along the edge of the entire rear windshield.
Additional Notes:
The rear windshield of my Nissan Rogue exploded out. The car was off and parked. While I was drive, prior to incident, I had the defroster on. After I heard the loud “pop” sound, I walked over to car and heard the glass sizzling! There was a huge hole and some small holes, as well as cracks along the edge of the entire rear windshield.
Mfg Campaign: 11614514
Recall Date: Sep 13, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Corrective Action:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Additional Notes:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Mfg Campaign: 11611503
Recall Date: Aug 29, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Corrective Action:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Additional Notes:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Mfg Campaign: 11611503
Recall Date: Aug 29, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Corrective Action:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Additional Notes:
Hi I have nissan rogue 2023 but have problems every time called nissan said you don’t have recalled I don’t know what I can do emergency brake not working almost lot of warning lights light lot of times car sometimes shaking
Mfg Campaign: 11611503
Recall Date: Aug 29, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Nissan Rogue. The contact stated while driving approximately 30 MPH, there was white smoke entering inside the cabin of the vehicle from the exhaust pipes. No warning lights were illuminated. The contact pulled over to the shoulder of the roadway and exited the vehicle safely. In addition, the vehicle would not crank or restart. The vehicle was towed to a local dealer where it was diagnosed but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,850.
Corrective Action:
The contact owns a 2023 Nissan Rogue. The contact stated while driving approximately 30 MPH, there was white smoke entering inside the cabin of the vehicle from the exhaust pipes. No warning lights were illuminated. The contact pulled over to the shoulder of the roadway and exited the vehicle safely. In addition, the vehicle would not crank or restart. The vehicle was towed to a local dealer where it was diagnosed but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,850.
Additional Notes:
The contact owns a 2023 Nissan Rogue. The contact stated while driving approximately 30 MPH, there was white smoke entering inside the cabin of the vehicle from the exhaust pipes. No warning lights were illuminated. The contact pulled over to the shoulder of the roadway and exited the vehicle safely. In addition, the vehicle would not crank or restart. The vehicle was towed to a local dealer where it was diagnosed but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,850.
Mfg Campaign: 11610882
Recall Date: Aug 26, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At 8:00 PM, driving 70 MPH on [XXX] from Dallas to Houston, Texas, multiple warning lights and messages illuminated on the dash. Other than a low fuel warning, there were no other warnings or messages at the time of the incident. The warnings and messages displayed were "AWD Error", AEB system OFF, RAB system OFF, slip indicator or VDC OFF, master warning light, and "Engine Malfunction Power reduced Service now." When this occurred, the vehicle began decelerating, and I was unable to accelerate and return to highway speeds. I was driving in the left lane and had to make my way to the shoulder on the right of the highway. Fortunately, I came to a stop approximately two miles from the [XXX] exit for Centerville, Texas. It would have been extremely dangerous to remain on the shoulder, especially after sunset, so after reading the owner's manual, I decided to travel the shoulder at the very reduced speed my vehicle allowed. After exiting to a safe location and refueling, I called 24/7 Nissan roadside assistance at 8:50 PM. I was told a tow truck would arrive around 10:20 PM, and I would receive text messages with status updates. I called three more times, at 9:32, 11:28, and 11:54 PM. I never received a text message because no towing providers were ever located and dispatched to my location. On the final call at 11:54, I was told they would try again at 8:00 AM. Centerville, Texas is a small town with a population under 1,000 people. I was left stranded nearly 150 miles from home in a non-major metropolitan city without ample resources such as uber to take me to the nearest hotel. Furthermore, had I not called back, no one from Nissan was going to inform me that I would not receive a tow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
At 8:00 PM, driving 70 MPH on [XXX] from Dallas to Houston, Texas, multiple warning lights and messages illuminated on the dash. Other than a low fuel warning, there were no other warnings or messages at the time of the incident. The warnings and messages displayed were "AWD Error", AEB system OFF, RAB system OFF, slip indicator or VDC OFF, master warning light, and "Engine Malfunction Power reduced Service now." When this occurred, the vehicle began decelerating, and I was unable to accelerate and return to highway speeds. I was driving in the left lane and had to make my way to the shoulder on the right of the highway. Fortunately, I came to a stop approximately two miles from the [XXX] exit for Centerville, Texas. It would have been extremely dangerous to remain on the shoulder, especially after sunset, so after reading the owner's manual, I decided to travel the shoulder at the very reduced speed my vehicle allowed. After exiting to a safe location and refueling, I called 24/7 Nissan roadside assistance at 8:50 PM. I was told a tow truck would arrive around 10:20 PM, and I would receive text messages with status updates. I called three more times, at 9:32, 11:28, and 11:54 PM. I never received a text message because no towing providers were ever located and dispatched to my location. On the final call at 11:54, I was told they would try again at 8:00 AM. Centerville, Texas is a small town with a population under 1,000 people. I was left stranded nearly 150 miles from home in a non-major metropolitan city without ample resources such as uber to take me to the nearest hotel. Furthermore, had I not called back, no one from Nissan was going to inform me that I would not receive a tow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
At 8:00 PM, driving 70 MPH on [XXX] from Dallas to Houston, Texas, multiple warning lights and messages illuminated on the dash. Other than a low fuel warning, there were no other warnings or messages at the time of the incident. The warnings and messages displayed were "AWD Error", AEB system OFF, RAB system OFF, slip indicator or VDC OFF, master warning light, and "Engine Malfunction Power reduced Service now." When this occurred, the vehicle began decelerating, and I was unable to accelerate and return to highway speeds. I was driving in the left lane and had to make my way to the shoulder on the right of the highway. Fortunately, I came to a stop approximately two miles from the [XXX] exit for Centerville, Texas. It would have been extremely dangerous to remain on the shoulder, especially after sunset, so after reading the owner's manual, I decided to travel the shoulder at the very reduced speed my vehicle allowed. After exiting to a safe location and refueling, I called 24/7 Nissan roadside assistance at 8:50 PM. I was told a tow truck would arrive around 10:20 PM, and I would receive text messages with status updates. I called three more times, at 9:32, 11:28, and 11:54 PM. I never received a text message because no towing providers were ever located and dispatched to my location. On the final call at 11:54, I was told they would try again at 8:00 AM. Centerville, Texas is a small town with a population under 1,000 people. I was left stranded nearly 150 miles from home in a non-major metropolitan city without ample resources such as uber to take me to the nearest hotel. Furthermore, had I not called back, no one from Nissan was going to inform me that I would not receive a tow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611041
Recall Date: Aug 26, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
At 8:00 PM, driving 70 MPH on [XXX] from Dallas to Houston, Texas, multiple warning lights and messages illuminated on the dash. Other than a low fuel warning, there were no other warnings or messages at the time of the incident. The warnings and messages displayed were "AWD Error", AEB system OFF, RAB system OFF, slip indicator or VDC OFF, master warning light, and "Engine Malfunction Power reduced Service now." When this occurred, the vehicle began decelerating, and I was unable to accelerate and return to highway speeds. I was driving in the left lane and had to make my way to the shoulder on the right of the highway. Fortunately, I came to a stop approximately two miles from the [XXX] exit for Centerville, Texas. It would have been extremely dangerous to remain on the shoulder, especially after sunset, so after reading the owner's manual, I decided to travel the shoulder at the very reduced speed my vehicle allowed. After exiting to a safe location and refueling, I called 24/7 Nissan roadside assistance at 8:50 PM. I was told a tow truck would arrive around 10:20 PM, and I would receive text messages with status updates. I called three more times, at 9:32, 11:28, and 11:54 PM. I never received a text message because no towing providers were ever located and dispatched to my location. On the final call at 11:54, I was told they would try again at 8:00 AM. Centerville, Texas is a small town with a population under 1,000 people. I was left stranded nearly 150 miles from home in a non-major metropolitan city without ample resources such as uber to take me to the nearest hotel. Furthermore, had I not called back, no one from Nissan was going to inform me that I would not receive a tow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
At 8:00 PM, driving 70 MPH on [XXX] from Dallas to Houston, Texas, multiple warning lights and messages illuminated on the dash. Other than a low fuel warning, there were no other warnings or messages at the time of the incident. The warnings and messages displayed were "AWD Error", AEB system OFF, RAB system OFF, slip indicator or VDC OFF, master warning light, and "Engine Malfunction Power reduced Service now." When this occurred, the vehicle began decelerating, and I was unable to accelerate and return to highway speeds. I was driving in the left lane and had to make my way to the shoulder on the right of the highway. Fortunately, I came to a stop approximately two miles from the [XXX] exit for Centerville, Texas. It would have been extremely dangerous to remain on the shoulder, especially after sunset, so after reading the owner's manual, I decided to travel the shoulder at the very reduced speed my vehicle allowed. After exiting to a safe location and refueling, I called 24/7 Nissan roadside assistance at 8:50 PM. I was told a tow truck would arrive around 10:20 PM, and I would receive text messages with status updates. I called three more times, at 9:32, 11:28, and 11:54 PM. I never received a text message because no towing providers were ever located and dispatched to my location. On the final call at 11:54, I was told they would try again at 8:00 AM. Centerville, Texas is a small town with a population under 1,000 people. I was left stranded nearly 150 miles from home in a non-major metropolitan city without ample resources such as uber to take me to the nearest hotel. Furthermore, had I not called back, no one from Nissan was going to inform me that I would not receive a tow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
At 8:00 PM, driving 70 MPH on [XXX] from Dallas to Houston, Texas, multiple warning lights and messages illuminated on the dash. Other than a low fuel warning, there were no other warnings or messages at the time of the incident. The warnings and messages displayed were "AWD Error", AEB system OFF, RAB system OFF, slip indicator or VDC OFF, master warning light, and "Engine Malfunction Power reduced Service now." When this occurred, the vehicle began decelerating, and I was unable to accelerate and return to highway speeds. I was driving in the left lane and had to make my way to the shoulder on the right of the highway. Fortunately, I came to a stop approximately two miles from the [XXX] exit for Centerville, Texas. It would have been extremely dangerous to remain on the shoulder, especially after sunset, so after reading the owner's manual, I decided to travel the shoulder at the very reduced speed my vehicle allowed. After exiting to a safe location and refueling, I called 24/7 Nissan roadside assistance at 8:50 PM. I was told a tow truck would arrive around 10:20 PM, and I would receive text messages with status updates. I called three more times, at 9:32, 11:28, and 11:54 PM. I never received a text message because no towing providers were ever located and dispatched to my location. On the final call at 11:54, I was told they would try again at 8:00 AM. Centerville, Texas is a small town with a population under 1,000 people. I was left stranded nearly 150 miles from home in a non-major metropolitan city without ample resources such as uber to take me to the nearest hotel. Furthermore, had I not called back, no one from Nissan was going to inform me that I would not receive a tow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611041
Recall Date: Aug 26, 2024
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