Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
3.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK UP CAMERA SCREEN IS TOO DARK, EVEN ON THE LIGHTEST CONTROL SETTING. I'VE BROUGHT THE VEHICLE TO TWO DEALERSHIPS AND OPENED A COMPLAINT WITH THE COMPANY'S CUSTOMER CARE. I'VE BEEN TOLD THE CAMERA IS OPERATING NORMAL OR AN ADDITIONAL CAMERA SHOULD BE INSTALLED AT MY EXPENSE (THIS CAMERA WOULD ONLY DISPLAY THE TRUCK BED) PLUS MY TRUCK IS NOT EQUIPPED FOR THIS FEATURE
Corrective Action:
BACK UP CAMERA SCREEN IS TOO DARK, EVEN ON THE LIGHTEST CONTROL SETTING. I'VE BROUGHT THE VEHICLE TO TWO DEALERSHIPS AND OPENED A COMPLAINT WITH THE COMPANY'S CUSTOMER CARE. I'VE BEEN TOLD THE CAMERA IS OPERATING NORMAL OR AN ADDITIONAL CAMERA SHOULD BE INSTALLED AT MY EXPENSE (THIS CAMERA WOULD ONLY DISPLAY THE TRUCK BED) PLUS MY TRUCK IS NOT EQUIPPED FOR THIS FEATURE
Additional Notes:
BACK UP CAMERA SCREEN IS TOO DARK, EVEN ON THE LIGHTEST CONTROL SETTING. I'VE BROUGHT THE VEHICLE TO TWO DEALERSHIPS AND OPENED A COMPLAINT WITH THE COMPANY'S CUSTOMER CARE. I'VE BEEN TOLD THE CAMERA IS OPERATING NORMAL OR AN ADDITIONAL CAMERA SHOULD BE INSTALLED AT MY EXPENSE (THIS CAMERA WOULD ONLY DISPLAY THE TRUCK BED) PLUS MY TRUCK IS NOT EQUIPPED FOR THIS FEATURE
Mfg Campaign: 11338315
Recall Date: Jul 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I AM HAVING ISSUES WITH MY DRAG LINK LOOSENING WHILE DRIVING. A RECALL WAS ISSUED HOWEVER THE SOLUTION TO MITIGATE THIS IS WELDING THE JAM NUTS. THIS DOES NOT ALLOW ME TO REALIGN THE TRUCK PROPERLY. I HAVE ATTEMPTED TO CONTACT FCA DOZENS OF TIMES AND HAVE PROMISED A CASE MANAGER WOULD CALL ME BACK TO RECTIFY THIS BUT THEY HAVE FAILED TO REACH OUT. THIS HAS BEEN ONGOING FOR TWO MONTHS NOW AND POSES A SERIOUS SAFETY RISK TO MY VEHICLE AND MY FAMILY.
Corrective Action:
I AM HAVING ISSUES WITH MY DRAG LINK LOOSENING WHILE DRIVING. A RECALL WAS ISSUED HOWEVER THE SOLUTION TO MITIGATE THIS IS WELDING THE JAM NUTS. THIS DOES NOT ALLOW ME TO REALIGN THE TRUCK PROPERLY. I HAVE ATTEMPTED TO CONTACT FCA DOZENS OF TIMES AND HAVE PROMISED A CASE MANAGER WOULD CALL ME BACK TO RECTIFY THIS BUT THEY HAVE FAILED TO REACH OUT. THIS HAS BEEN ONGOING FOR TWO MONTHS NOW AND POSES A SERIOUS SAFETY RISK TO MY VEHICLE AND MY FAMILY.
Additional Notes:
I AM HAVING ISSUES WITH MY DRAG LINK LOOSENING WHILE DRIVING. A RECALL WAS ISSUED HOWEVER THE SOLUTION TO MITIGATE THIS IS WELDING THE JAM NUTS. THIS DOES NOT ALLOW ME TO REALIGN THE TRUCK PROPERLY. I HAVE ATTEMPTED TO CONTACT FCA DOZENS OF TIMES AND HAVE PROMISED A CASE MANAGER WOULD CALL ME BACK TO RECTIFY THIS BUT THEY HAVE FAILED TO REACH OUT. THIS HAS BEEN ONGOING FOR TWO MONTHS NOW AND POSES A SERIOUS SAFETY RISK TO MY VEHICLE AND MY FAMILY.
Mfg Campaign: 11337774
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11329615
Recall Date: Jun 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11329615
Recall Date: Jun 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
TRUCK LOSES POWER STEERING COMPLETELY WHILE DRIVING MAKING IT 10X HARDER TO MANEUVER THE VEHICLE MAKING TIGHT TURNS VERY DIFFICULT. LACK OF BRAKING POWER. TRUCK HAS A VERY EVIDENT AERATION NOISE EVERY TIME STEERING WHEEL IS TURNED AT ANY TIME. TRUCKS POWER STEERING FLUID HAS FALLEN BELOW MINIMUM THREE TIMES IN THE VEHICLES LIFE. TRUCK IS AT 27,000 MILES. ISSUE BEGAN AROUND 15,000 MILES. BUBBLES IN POWER STEERING RESERVOIR. POWER STEERING PUMP SMELLS LIKE IT'S BURNING UP. POWER STEERING PUMP AND HYDRO BOOST ARE FAILING AND HAS AIRFLOW PASSING THROUGH A SYSTEM THAT CONSTANTLY NEEDS TO BE LUBRICATED BY POWER STEERING FLUID. PUMP AND HYDROBOOST WILL FAIL PREMATURELY BEFORE THEIR LIFE EXPECTANCIES. I HAVE BROUGHT MY VEHICLE INTO THREE DIFFERENT DEALERSHIPS, TWICE AT ROCKWALL DODGE, TWICE AS DALLAS DODGE, ONCE AT HUFFINES DODGE. DEALERSHIPS CLAIM NOTHING IS WRONG WITH VEHICLE, THE POWER STEERING PUMP ON THIS PARTICULAR MODEL IS MORE AUDIBLE THAN OTHERS, ALSO THERE IS SUPPOSED TO BE SOME AIR CREATED IN POWER STEERING SYSTEM. DEALERSHIP SERVICE ADVISOR STATED, 'FOR ALL I KNOW, YOU COULD BE SYPHONING THE FLUID OUT OF THE RESERVOIR AND CLAIMING IT'S LOW' EACH DEALERSHIP SAID NOTHING WAS WRONG, BUT HAS FAILED TO EXPLAIN TO ME WHERE MY FLUID IS GOING, WHY I'M LOSING BRAKING POWER, HAVING COMPLETE LOSS OF POWER STEERING, OR WHY MY TRUCK IS VERY AUDIBLY MAKING AN AERATION NOISE. VEHICLE HAS BEEN OUT OF SERVICE FOR 15 PLUS DAYS. DEALERSHIPS ONLY LOOK TO SEE PHYSICAL LEAKS, SEE NOTHING, AND SAY IT'S FINE AND SEND ME OUT THE DOOR. I'VE BEEN THROUGH THE LEMON LAW PROCESS. FCA WON THE CASE AND NCDS DENIED BUYBACK. I WILL ATTACH A PICTURE OF NCDS'S STATEMENT ON WHY THE DENIAL WAS MADE. DIRECT STATEMENT FROM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11329615
Recall Date: Jun 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
THIS VEHICLE WAS INVOLVED IN A FRONT END COLLISION AT SPEEDS GREATER THAN 35 MPH. THE PASSENGER FRONT SEATBELT DID NOT LOCK AND THE AIR BAGS DID NOT DEPLOY.*DT*JB *TR
Corrective Action:
THIS VEHICLE WAS INVOLVED IN A FRONT END COLLISION AT SPEEDS GREATER THAN 35 MPH. THE PASSENGER FRONT SEATBELT DID NOT LOCK AND THE AIR BAGS DID NOT DEPLOY.*DT*JB *TR
Additional Notes:
THIS VEHICLE WAS INVOLVED IN A FRONT END COLLISION AT SPEEDS GREATER THAN 35 MPH. THE PASSENGER FRONT SEATBELT DID NOT LOCK AND THE AIR BAGS DID NOT DEPLOY.*DT*JB *TR
Mfg Campaign: 11327227
Recall Date: Jun 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING WHEEL IS NOT ADJUSTABLE WHEN PERFORMING ALIGNMENT, DUE TO RECALL FIX UNDER V06/NHTSA 19V-021. STEERING WHEEL OFF CENTER. TIME WHEEL CREATE UNEVEN WEAR IN TIRES AND OR OVER CORRECTING IN STEERING. *TR
Corrective Action:
THE STEERING WHEEL IS NOT ADJUSTABLE WHEN PERFORMING ALIGNMENT, DUE TO RECALL FIX UNDER V06/NHTSA 19V-021. STEERING WHEEL OFF CENTER. TIME WHEEL CREATE UNEVEN WEAR IN TIRES AND OR OVER CORRECTING IN STEERING. *TR
Additional Notes:
THE STEERING WHEEL IS NOT ADJUSTABLE WHEN PERFORMING ALIGNMENT, DUE TO RECALL FIX UNDER V06/NHTSA 19V-021. STEERING WHEEL OFF CENTER. TIME WHEEL CREATE UNEVEN WEAR IN TIRES AND OR OVER CORRECTING IN STEERING. *TR
Mfg Campaign: 11327277
Recall Date: Jun 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARPLAY STOPS WORKING AT RANDOM. WAS WORKING FINE, THEN STOPS. ONLY CHARGES PHONE FOR A SECOND. THEN STOPS ALTOGETHER. WE'VE BOUGHT SEVERAL NEW CHARGES, APPLE NAME BRAND, TRIED SEVERAL DIFFERENT PHONES & IT STILL ISN'T WORKING.
Corrective Action:
CARPLAY STOPS WORKING AT RANDOM. WAS WORKING FINE, THEN STOPS. ONLY CHARGES PHONE FOR A SECOND. THEN STOPS ALTOGETHER. WE'VE BOUGHT SEVERAL NEW CHARGES, APPLE NAME BRAND, TRIED SEVERAL DIFFERENT PHONES & IT STILL ISN'T WORKING.
Additional Notes:
CARPLAY STOPS WORKING AT RANDOM. WAS WORKING FINE, THEN STOPS. ONLY CHARGES PHONE FOR A SECOND. THEN STOPS ALTOGETHER. WE'VE BOUGHT SEVERAL NEW CHARGES, APPLE NAME BRAND, TRIED SEVERAL DIFFERENT PHONES & IT STILL ISN'T WORKING.
Mfg Campaign: 11322996
Recall Date: May 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I WAS INVOLVED IN AN ACCIDENT TODAY THAT TOTALLED MY TRUCK AND THE AIRBAGS NEVER DEPLOYED. IMPACT DAMAGE WAS IN THE FRONT AND BOTH SIDE REAR PASSENGER DOORS. CAR RAN STOP SIGN AND THE BRUNT OF IMPACT WAS IN THE FRONT.
Corrective Action:
I WAS INVOLVED IN AN ACCIDENT TODAY THAT TOTALLED MY TRUCK AND THE AIRBAGS NEVER DEPLOYED. IMPACT DAMAGE WAS IN THE FRONT AND BOTH SIDE REAR PASSENGER DOORS. CAR RAN STOP SIGN AND THE BRUNT OF IMPACT WAS IN THE FRONT.
Additional Notes:
I WAS INVOLVED IN AN ACCIDENT TODAY THAT TOTALLED MY TRUCK AND THE AIRBAGS NEVER DEPLOYED. IMPACT DAMAGE WAS IN THE FRONT AND BOTH SIDE REAR PASSENGER DOORS. CAR RAN STOP SIGN AND THE BRUNT OF IMPACT WAS IN THE FRONT.
Mfg Campaign: 11320807
Recall Date: Apr 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE RAM 2500 EQUIPPED WITH A 2018 OPEN RANGE 291RLS RV EQUIPPED WITH LIONS HEAD TIRES, TIRE LINE: CASTLE ROCK ST, TIRE SIZE: 225/75/R15, DOT NUMBER NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TWO REAR TIRES EXPERIENCED A BLOWOUT SUDDENLY AND PREMATURELY. THE CONTACT TOOK THE RV TO THE GOODYEAR LOCATED AT (863 NORTH, US-27, LADY LAKE, FL 32159, (352) 751-1119) AND HAD THE TIRES REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE VEHICLE 7,000. THE APPROXIMATE FAILURE MILEAGE FOR THE RV AND TIRES WERE 3,000.*DT CONSUMER STATED MANUFACTURER WOULD REIMBURSE THE CONSUMER.*JB*BF CONSUMER STATED RV'S TIRE FAILURE HAD NOTHING TO DO WITH THE TRUCK. ALL FOUR TIRES WERE REPLACED.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE RAM 2500 EQUIPPED WITH A 2018 OPEN RANGE 291RLS RV EQUIPPED WITH LIONS HEAD TIRES, TIRE LINE: CASTLE ROCK ST, TIRE SIZE: 225/75/R15, DOT NUMBER NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TWO REAR TIRES EXPERIENCED A BLOWOUT SUDDENLY AND PREMATURELY. THE CONTACT TOOK THE RV TO THE GOODYEAR LOCATED AT (863 NORTH, US-27, LADY LAKE, FL 32159, (352) 751-1119) AND HAD THE TIRES REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE VEHICLE 7,000. THE APPROXIMATE FAILURE MILEAGE FOR THE RV AND TIRES WERE 3,000.*DT CONSUMER STATED MANUFACTURER WOULD REIMBURSE THE CONSUMER.*JB*BF CONSUMER STATED RV'S TIRE FAILURE HAD NOTHING TO DO WITH THE TRUCK. ALL FOUR TIRES WERE REPLACED.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE RAM 2500 EQUIPPED WITH A 2018 OPEN RANGE 291RLS RV EQUIPPED WITH LIONS HEAD TIRES, TIRE LINE: CASTLE ROCK ST, TIRE SIZE: 225/75/R15, DOT NUMBER NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TWO REAR TIRES EXPERIENCED A BLOWOUT SUDDENLY AND PREMATURELY. THE CONTACT TOOK THE RV TO THE GOODYEAR LOCATED AT (863 NORTH, US-27, LADY LAKE, FL 32159, (352) 751-1119) AND HAD THE TIRES REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE VEHICLE 7,000. THE APPROXIMATE FAILURE MILEAGE FOR THE RV AND TIRES WERE 3,000.*DT CONSUMER STATED MANUFACTURER WOULD REIMBURSE THE CONSUMER.*JB*BF CONSUMER STATED RV'S TIRE FAILURE HAD NOTHING TO DO WITH THE TRUCK. ALL FOUR TIRES WERE REPLACED.*JB
Mfg Campaign: 11319707
Recall Date: Mar 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11319135
Recall Date: Mar 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11319135
Recall Date: Mar 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED HILLTOP CHRYSLER LOCATED AT (3291 AUTO PLAZA DRIVE, RICHMOND, CA 94806) AND WAS INFORMED THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED, THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11319135
Recall Date: Mar 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TODAY (SUNNY, 65 DEGREES) WHILE DRIVING AT 60 MPH, ON HIGHWAY 120 IN MANTECA, CA (A 2 LANE HIGHWAY) WITH NO OTHER VEHICLES AROUND MY SUNROOF SPONTANEOUSLY SHATTERED. THE DOOR WINDOWS WERE NOT OPEN BUT THE REAR SLIDER WINDOW MAY HAVE BEEN OPEN. I WASHED THE VEHICLE EARLIER THIS WEEK AND DRIED THE WINDOWS IMMEDIATELY TO AVOID WATER SPOTS AND DID NOT NOTICE ANY CRACKS IN THE SUNROOF. THE SUNROOF HAS BEEN OPENED TWO, MAYBE THREE TIMES SINCE PURCHASING THE VEHICLE IN MAY 2019. THE VEHICLE HAS 10,800 MILES ON IT. I DROVE IMMEDIATELY TO THE DEALERSHIP AND SHOWED THEM WHAT HAPPENED. THEY STATED THEY'VE NEVER HEARD OF ANYTHING LIKE THIS BEFORE. I CALLED THE CUSTOMER CAROLINE AND ALSO REPORTED IT WITH THEM AND I'M SUPPOSED TO RECEIVE A PHONE CALL ON MONDAY, MARCH 16.
Corrective Action:
TODAY (SUNNY, 65 DEGREES) WHILE DRIVING AT 60 MPH, ON HIGHWAY 120 IN MANTECA, CA (A 2 LANE HIGHWAY) WITH NO OTHER VEHICLES AROUND MY SUNROOF SPONTANEOUSLY SHATTERED. THE DOOR WINDOWS WERE NOT OPEN BUT THE REAR SLIDER WINDOW MAY HAVE BEEN OPEN. I WASHED THE VEHICLE EARLIER THIS WEEK AND DRIED THE WINDOWS IMMEDIATELY TO AVOID WATER SPOTS AND DID NOT NOTICE ANY CRACKS IN THE SUNROOF. THE SUNROOF HAS BEEN OPENED TWO, MAYBE THREE TIMES SINCE PURCHASING THE VEHICLE IN MAY 2019. THE VEHICLE HAS 10,800 MILES ON IT. I DROVE IMMEDIATELY TO THE DEALERSHIP AND SHOWED THEM WHAT HAPPENED. THEY STATED THEY'VE NEVER HEARD OF ANYTHING LIKE THIS BEFORE. I CALLED THE CUSTOMER CAROLINE AND ALSO REPORTED IT WITH THEM AND I'M SUPPOSED TO RECEIVE A PHONE CALL ON MONDAY, MARCH 16.
Additional Notes:
TODAY (SUNNY, 65 DEGREES) WHILE DRIVING AT 60 MPH, ON HIGHWAY 120 IN MANTECA, CA (A 2 LANE HIGHWAY) WITH NO OTHER VEHICLES AROUND MY SUNROOF SPONTANEOUSLY SHATTERED. THE DOOR WINDOWS WERE NOT OPEN BUT THE REAR SLIDER WINDOW MAY HAVE BEEN OPEN. I WASHED THE VEHICLE EARLIER THIS WEEK AND DRIED THE WINDOWS IMMEDIATELY TO AVOID WATER SPOTS AND DID NOT NOTICE ANY CRACKS IN THE SUNROOF. THE SUNROOF HAS BEEN OPENED TWO, MAYBE THREE TIMES SINCE PURCHASING THE VEHICLE IN MAY 2019. THE VEHICLE HAS 10,800 MILES ON IT. I DROVE IMMEDIATELY TO THE DEALERSHIP AND SHOWED THEM WHAT HAPPENED. THEY STATED THEY'VE NEVER HEARD OF ANYTHING LIKE THIS BEFORE. I CALLED THE CUSTOMER CAROLINE AND ALSO REPORTED IT WITH THEM AND I'M SUPPOSED TO RECEIVE A PHONE CALL ON MONDAY, MARCH 16.
Mfg Campaign: 11317961
Recall Date: Mar 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Corrective Action:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Additional Notes:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Mfg Campaign: 11316474
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Corrective Action:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Additional Notes:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Mfg Campaign: 11316474
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Corrective Action:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Additional Notes:
LOSS OF THROTTLE FROM DEAD STOP AND WHILE AT VARYING SPEEDS, VEHICLE IS NOT THROWING ANY CODES. DEALER IS STUMPED AND HAS SENT ME AWAY IN A TRUCK THAT COULD CAUSE A SERIOUS ACCIDENT. IVE FILED A COMPLAINT WITH RAM TRUCKS/CHRYSLER FIAT BUT NOT GETTING MUCH TRACTION.
Mfg Campaign: 11316474
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SIRIUS XM TRAVEL LINK CONSTANTLY PUSHES NOTIFICATIONS TO THE RADIO SCREEN WHICH MAKES THE DRIVER TALE THEIR EYES OFF OF THE ROAD TO CLEAR THE NOTIFICATION. SIRIUS XM ADDS THE SERVICE TO VEHICLES AT NO CHARGE WITHOUT THE CONSENT OF THE CONSUMER TO ACCEPT OR DENY THE SERVICE AND TAKES AWAY THE ABILITY FOR YOU TO REQUEST THE SERVICE BE TURNED OFF. I HAVE MADE PHONE CALLS AND REQUESTS TO HAVE THE DISTRACTING SERVICE TURNED OFF AND THEY REFUSE SAYING THAT BECAUSE IT HAS NO CHARGE THEY CAN'T TURN OFF THE SERVICE.
Corrective Action:
SIRIUS XM TRAVEL LINK CONSTANTLY PUSHES NOTIFICATIONS TO THE RADIO SCREEN WHICH MAKES THE DRIVER TALE THEIR EYES OFF OF THE ROAD TO CLEAR THE NOTIFICATION. SIRIUS XM ADDS THE SERVICE TO VEHICLES AT NO CHARGE WITHOUT THE CONSENT OF THE CONSUMER TO ACCEPT OR DENY THE SERVICE AND TAKES AWAY THE ABILITY FOR YOU TO REQUEST THE SERVICE BE TURNED OFF. I HAVE MADE PHONE CALLS AND REQUESTS TO HAVE THE DISTRACTING SERVICE TURNED OFF AND THEY REFUSE SAYING THAT BECAUSE IT HAS NO CHARGE THEY CAN'T TURN OFF THE SERVICE.
Additional Notes:
SIRIUS XM TRAVEL LINK CONSTANTLY PUSHES NOTIFICATIONS TO THE RADIO SCREEN WHICH MAKES THE DRIVER TALE THEIR EYES OFF OF THE ROAD TO CLEAR THE NOTIFICATION. SIRIUS XM ADDS THE SERVICE TO VEHICLES AT NO CHARGE WITHOUT THE CONSENT OF THE CONSUMER TO ACCEPT OR DENY THE SERVICE AND TAKES AWAY THE ABILITY FOR YOU TO REQUEST THE SERVICE BE TURNED OFF. I HAVE MADE PHONE CALLS AND REQUESTS TO HAVE THE DISTRACTING SERVICE TURNED OFF AND THEY REFUSE SAYING THAT BECAUSE IT HAS NO CHARGE THEY CAN'T TURN OFF THE SERVICE.
Mfg Campaign: 11316086
Recall Date: Mar 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN I BACK UP MY TRUCK THE BRAKE PADS CHATTER WHILE BACKING. BUT STARTED WHEN THE TRUCK HAD AROUND 7000 MILES ON IT. I HAVE HAD IT TO THE DEALER AND THEY STATED THE FIRST VISIT THAT THAT IS A NORMAL THING THAT HAPPENS. I TOOK IT IN A SECOND TIME BECAUSE IT GIFT WORSE AND THEY STATED IT WAS THE MATERIAL THE PADS ARE MADE OF BUT HAVE NO FIX FOR THE PROBLEM.
Corrective Action:
WHEN I BACK UP MY TRUCK THE BRAKE PADS CHATTER WHILE BACKING. BUT STARTED WHEN THE TRUCK HAD AROUND 7000 MILES ON IT. I HAVE HAD IT TO THE DEALER AND THEY STATED THE FIRST VISIT THAT THAT IS A NORMAL THING THAT HAPPENS. I TOOK IT IN A SECOND TIME BECAUSE IT GIFT WORSE AND THEY STATED IT WAS THE MATERIAL THE PADS ARE MADE OF BUT HAVE NO FIX FOR THE PROBLEM.
Additional Notes:
WHEN I BACK UP MY TRUCK THE BRAKE PADS CHATTER WHILE BACKING. BUT STARTED WHEN THE TRUCK HAD AROUND 7000 MILES ON IT. I HAVE HAD IT TO THE DEALER AND THEY STATED THE FIRST VISIT THAT THAT IS A NORMAL THING THAT HAPPENS. I TOOK IT IN A SECOND TIME BECAUSE IT GIFT WORSE AND THEY STATED IT WAS THE MATERIAL THE PADS ARE MADE OF BUT HAVE NO FIX FOR THE PROBLEM.
Mfg Campaign: 11311969
Recall Date: Feb 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNED A 2018 DODGE PRO-MASTER RAM 2500. THE CONTACT STATED HE STARTED THE VEHICLE AND RELEASED THE EMERGENCY BRAKE, UPON EXITING AND RETURNING TO THE VEHICLE NOTICED THAT THE VEHICLE AHD ROLLED AWAY DOWN A HILL AND MADE A RIGHT TURN. THE VEHICLE CRASHED INTO AN OAK TREE IN THE NEIGHBORS YARD. THE CONTACT STATED THAT THE VEHICLE WAS STILL IDLING AND IN PARK WHEN HE ENTERED THE VEHICLE AFTER THE CRASH AND EMERGENCY BRAKE WASN'T ON. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE THE VEHICLE WAS DEEMED A TOTAL LOSS. THE FAILURE CAUSE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE. *DT *TR*DT*JB
Corrective Action:
TL* THE CONTACT OWNED A 2018 DODGE PRO-MASTER RAM 2500. THE CONTACT STATED HE STARTED THE VEHICLE AND RELEASED THE EMERGENCY BRAKE, UPON EXITING AND RETURNING TO THE VEHICLE NOTICED THAT THE VEHICLE AHD ROLLED AWAY DOWN A HILL AND MADE A RIGHT TURN. THE VEHICLE CRASHED INTO AN OAK TREE IN THE NEIGHBORS YARD. THE CONTACT STATED THAT THE VEHICLE WAS STILL IDLING AND IN PARK WHEN HE ENTERED THE VEHICLE AFTER THE CRASH AND EMERGENCY BRAKE WASN'T ON. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE THE VEHICLE WAS DEEMED A TOTAL LOSS. THE FAILURE CAUSE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE. *DT *TR*DT*JB
Additional Notes:
TL* THE CONTACT OWNED A 2018 DODGE PRO-MASTER RAM 2500. THE CONTACT STATED HE STARTED THE VEHICLE AND RELEASED THE EMERGENCY BRAKE, UPON EXITING AND RETURNING TO THE VEHICLE NOTICED THAT THE VEHICLE AHD ROLLED AWAY DOWN A HILL AND MADE A RIGHT TURN. THE VEHICLE CRASHED INTO AN OAK TREE IN THE NEIGHBORS YARD. THE CONTACT STATED THAT THE VEHICLE WAS STILL IDLING AND IN PARK WHEN HE ENTERED THE VEHICLE AFTER THE CRASH AND EMERGENCY BRAKE WASN'T ON. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE THE VEHICLE WAS DEEMED A TOTAL LOSS. THE FAILURE CAUSE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE. *DT *TR*DT*JB
Mfg Campaign: 11310110
Recall Date: Feb 19, 2020
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