Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
3.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THIS RECALL ALLOWED THE MANUFACTURER TO WELD AN ADJUSTABLE COMPONENT RENDERING IT NON-ADJUSTABLE. THIS STEERING LINK SHOULD HAVE BEEN REPLACED, NOT COMPROMISED. FUTURE ALIGNMENT ADJUSTMENTS MAY NOT BE MADE WITHOUT POSSIBLE DAMAGE FROM REMOVING THE WELDS WHICH WILL LIKELY CAUSE DAMAGE AND WEAKEN THE COMPONENTS.
Corrective Action:
THIS RECALL ALLOWED THE MANUFACTURER TO WELD AN ADJUSTABLE COMPONENT RENDERING IT NON-ADJUSTABLE. THIS STEERING LINK SHOULD HAVE BEEN REPLACED, NOT COMPROMISED. FUTURE ALIGNMENT ADJUSTMENTS MAY NOT BE MADE WITHOUT POSSIBLE DAMAGE FROM REMOVING THE WELDS WHICH WILL LIKELY CAUSE DAMAGE AND WEAKEN THE COMPONENTS.
Additional Notes:
THIS RECALL ALLOWED THE MANUFACTURER TO WELD AN ADJUSTABLE COMPONENT RENDERING IT NON-ADJUSTABLE. THIS STEERING LINK SHOULD HAVE BEEN REPLACED, NOT COMPROMISED. FUTURE ALIGNMENT ADJUSTMENTS MAY NOT BE MADE WITHOUT POSSIBLE DAMAGE FROM REMOVING THE WELDS WHICH WILL LIKELY CAUSE DAMAGE AND WEAKEN THE COMPONENTS.
Mfg Campaign: 11301098
Recall Date: Jan 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE DRAG LINK RECALL IS TO WELD THE DRAG LINK THUS MAKING IT UNUSABLE TO GET A FRONT END ALIGNMENT AND ALSO CHANGING PROPERTIES OF THE METAL BY WELDING IT AND POSSIBLY MAKING IT WEEK AND PRONE TO A FAILURE.
Corrective Action:
THE DRAG LINK RECALL IS TO WELD THE DRAG LINK THUS MAKING IT UNUSABLE TO GET A FRONT END ALIGNMENT AND ALSO CHANGING PROPERTIES OF THE METAL BY WELDING IT AND POSSIBLY MAKING IT WEEK AND PRONE TO A FAILURE.
Additional Notes:
THE DRAG LINK RECALL IS TO WELD THE DRAG LINK THUS MAKING IT UNUSABLE TO GET A FRONT END ALIGNMENT AND ALSO CHANGING PROPERTIES OF THE METAL BY WELDING IT AND POSSIBLY MAKING IT WEEK AND PRONE TO A FAILURE.
Mfg Campaign: 11301245
Recall Date: Jan 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
FCA COMPLETED A SUB-PAR REPAIR ON A DEFECT RELATED TO THEIR RECALL NOTICE V06. THIS 'REPAIR' WAS COMPLETED ON MY NEW 2018 RAM 2500 POWER WAGON PRIOR TO ME TAKING DELIVERY OF THE VEHICLE (I AM THE 1ST OWNER). THE 'REPAIR' RELEGATES WHAT IS DESIGNED AND REQUIRED TO BE AN ADJUSTABLE STEERING DRAG LINK INTO A FIXED, NON-ADJUSTABLE COMPONENT BY WELDING THE JAM NUTS TO THE ADJUSTING SLEEVE. BY DOING SO, FUTURE STEERING ALIGNMENTS WILL REQUIRE ADDITIONAL TIME AND EXPENSE TO THE CUSTOMER BECAUSE FCA WANTS TO SAVE A FEW DOLLARS INSTEAD OF PROPERLY REPAIRING THE VEHICLE AS PART OF THE V06 RECALL CAMPAIGN. FCA REDESIGNED THIS COMPONENT FOR THE 2019+ MODELS AND THE NEWLY DESIGNED COMPONENT IS FULLY COMPATIBLE WITH PRIOR MODEL YEARS. I HAVE PURCHASED THE REDESIGNED COMPONENT AT MY OWN EXPENSE BECAUSE I DO NOT FEEL SAFE WITH AN ADJUSTABLE PART THAT WAS WELDED BY A NON-CERTIFIED WELDER AND WASN'T DESIGNED TO BE WELDED. THE MATERIALS ARE DISSIMILAR AND ANY WELD WILL BE SUBJECT TO FAILURE UNLESS CAREFUL CONSIDERATION WAS GIVEN TO THE AMPERAGE AND FILLER MATERIAL BEING USED TO COMPLETE THE WELD.
Corrective Action:
FCA COMPLETED A SUB-PAR REPAIR ON A DEFECT RELATED TO THEIR RECALL NOTICE V06. THIS 'REPAIR' WAS COMPLETED ON MY NEW 2018 RAM 2500 POWER WAGON PRIOR TO ME TAKING DELIVERY OF THE VEHICLE (I AM THE 1ST OWNER). THE 'REPAIR' RELEGATES WHAT IS DESIGNED AND REQUIRED TO BE AN ADJUSTABLE STEERING DRAG LINK INTO A FIXED, NON-ADJUSTABLE COMPONENT BY WELDING THE JAM NUTS TO THE ADJUSTING SLEEVE. BY DOING SO, FUTURE STEERING ALIGNMENTS WILL REQUIRE ADDITIONAL TIME AND EXPENSE TO THE CUSTOMER BECAUSE FCA WANTS TO SAVE A FEW DOLLARS INSTEAD OF PROPERLY REPAIRING THE VEHICLE AS PART OF THE V06 RECALL CAMPAIGN. FCA REDESIGNED THIS COMPONENT FOR THE 2019+ MODELS AND THE NEWLY DESIGNED COMPONENT IS FULLY COMPATIBLE WITH PRIOR MODEL YEARS. I HAVE PURCHASED THE REDESIGNED COMPONENT AT MY OWN EXPENSE BECAUSE I DO NOT FEEL SAFE WITH AN ADJUSTABLE PART THAT WAS WELDED BY A NON-CERTIFIED WELDER AND WASN'T DESIGNED TO BE WELDED. THE MATERIALS ARE DISSIMILAR AND ANY WELD WILL BE SUBJECT TO FAILURE UNLESS CAREFUL CONSIDERATION WAS GIVEN TO THE AMPERAGE AND FILLER MATERIAL BEING USED TO COMPLETE THE WELD.
Additional Notes:
FCA COMPLETED A SUB-PAR REPAIR ON A DEFECT RELATED TO THEIR RECALL NOTICE V06. THIS 'REPAIR' WAS COMPLETED ON MY NEW 2018 RAM 2500 POWER WAGON PRIOR TO ME TAKING DELIVERY OF THE VEHICLE (I AM THE 1ST OWNER). THE 'REPAIR' RELEGATES WHAT IS DESIGNED AND REQUIRED TO BE AN ADJUSTABLE STEERING DRAG LINK INTO A FIXED, NON-ADJUSTABLE COMPONENT BY WELDING THE JAM NUTS TO THE ADJUSTING SLEEVE. BY DOING SO, FUTURE STEERING ALIGNMENTS WILL REQUIRE ADDITIONAL TIME AND EXPENSE TO THE CUSTOMER BECAUSE FCA WANTS TO SAVE A FEW DOLLARS INSTEAD OF PROPERLY REPAIRING THE VEHICLE AS PART OF THE V06 RECALL CAMPAIGN. FCA REDESIGNED THIS COMPONENT FOR THE 2019+ MODELS AND THE NEWLY DESIGNED COMPONENT IS FULLY COMPATIBLE WITH PRIOR MODEL YEARS. I HAVE PURCHASED THE REDESIGNED COMPONENT AT MY OWN EXPENSE BECAUSE I DO NOT FEEL SAFE WITH AN ADJUSTABLE PART THAT WAS WELDED BY A NON-CERTIFIED WELDER AND WASN'T DESIGNED TO BE WELDED. THE MATERIALS ARE DISSIMILAR AND ANY WELD WILL BE SUBJECT TO FAILURE UNLESS CAREFUL CONSIDERATION WAS GIVEN TO THE AMPERAGE AND FILLER MATERIAL BEING USED TO COMPLETE THE WELD.
Mfg Campaign: 11299535
Recall Date: Jan 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I STARTED MY 2018 RAM 2500 IN THE EARLY MORNING AND A MESSAGE POPPED UP IN MY MESSAGE CENTER ( SERVICE 4X4 SYSTEM) . USUALLY IT WOULD NOT BE A BIG DEAL BECAUSE YOU SHOULD SERVICE YOUR VEHICLE TO KEEP UP WITH MAINTENANCE , BUT I JUST BOUGHT THE TRUCK 10 MONTHS AGO AND IT HAS 5000 MILES ON IT. HAVE AN APPOINTMENT WITH DEALER TO FIND OUT THE PROBLEM, 4X4 WILL NOT ENGAGE IN THE MEAN TIME.
Corrective Action:
I STARTED MY 2018 RAM 2500 IN THE EARLY MORNING AND A MESSAGE POPPED UP IN MY MESSAGE CENTER ( SERVICE 4X4 SYSTEM) . USUALLY IT WOULD NOT BE A BIG DEAL BECAUSE YOU SHOULD SERVICE YOUR VEHICLE TO KEEP UP WITH MAINTENANCE , BUT I JUST BOUGHT THE TRUCK 10 MONTHS AGO AND IT HAS 5000 MILES ON IT. HAVE AN APPOINTMENT WITH DEALER TO FIND OUT THE PROBLEM, 4X4 WILL NOT ENGAGE IN THE MEAN TIME.
Additional Notes:
I STARTED MY 2018 RAM 2500 IN THE EARLY MORNING AND A MESSAGE POPPED UP IN MY MESSAGE CENTER ( SERVICE 4X4 SYSTEM) . USUALLY IT WOULD NOT BE A BIG DEAL BECAUSE YOU SHOULD SERVICE YOUR VEHICLE TO KEEP UP WITH MAINTENANCE , BUT I JUST BOUGHT THE TRUCK 10 MONTHS AGO AND IT HAS 5000 MILES ON IT. HAVE AN APPOINTMENT WITH DEALER TO FIND OUT THE PROBLEM, 4X4 WILL NOT ENGAGE IN THE MEAN TIME.
Mfg Campaign: 11296734
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE FUEL TAKE DOES NOT ALLOW PRESSURE TO RELEASE CAUSING A ENGINE LIGHT AND REFILLING PROBLEMS. I CAN GET ABOUT HALF A GALLON IN AT THE PUMPS AT A TIME. THIS PROBLEM OCCURRED RANDOMLY ABOUT 8 MONTHS AFTER PURCHASE OF THE NEW TRUCK. THE DEALER HAS HAD THE VEHICLE IN 4 TIMES NOW. 1. DIAGNOSTIC, COMPUTER AND ENGINE LIGHT RESET. 2. DIAGNOSTIC, ENGINE LIGHT AND REFILL PIPE REPLACEMENT. 3. DIAGNOSTIC, ENGINE LIGHT AND FULL TANK REPLACEMENT. 4. DIAGNOSTIC, ENGINE LIGHT AND NO SOLUTION. THE VEHICLE WAS TESTED AT DIFFERENT GAS STATION PUMPS ALL PRODUCING THE SAME RESULT. FAILURE TO FILL CONTINUOUSLY AND REPEAT ENGINE LIGHT.
Corrective Action:
THE FUEL TAKE DOES NOT ALLOW PRESSURE TO RELEASE CAUSING A ENGINE LIGHT AND REFILLING PROBLEMS. I CAN GET ABOUT HALF A GALLON IN AT THE PUMPS AT A TIME. THIS PROBLEM OCCURRED RANDOMLY ABOUT 8 MONTHS AFTER PURCHASE OF THE NEW TRUCK. THE DEALER HAS HAD THE VEHICLE IN 4 TIMES NOW. 1. DIAGNOSTIC, COMPUTER AND ENGINE LIGHT RESET. 2. DIAGNOSTIC, ENGINE LIGHT AND REFILL PIPE REPLACEMENT. 3. DIAGNOSTIC, ENGINE LIGHT AND FULL TANK REPLACEMENT. 4. DIAGNOSTIC, ENGINE LIGHT AND NO SOLUTION. THE VEHICLE WAS TESTED AT DIFFERENT GAS STATION PUMPS ALL PRODUCING THE SAME RESULT. FAILURE TO FILL CONTINUOUSLY AND REPEAT ENGINE LIGHT.
Additional Notes:
THE FUEL TAKE DOES NOT ALLOW PRESSURE TO RELEASE CAUSING A ENGINE LIGHT AND REFILLING PROBLEMS. I CAN GET ABOUT HALF A GALLON IN AT THE PUMPS AT A TIME. THIS PROBLEM OCCURRED RANDOMLY ABOUT 8 MONTHS AFTER PURCHASE OF THE NEW TRUCK. THE DEALER HAS HAD THE VEHICLE IN 4 TIMES NOW. 1. DIAGNOSTIC, COMPUTER AND ENGINE LIGHT RESET. 2. DIAGNOSTIC, ENGINE LIGHT AND REFILL PIPE REPLACEMENT. 3. DIAGNOSTIC, ENGINE LIGHT AND FULL TANK REPLACEMENT. 4. DIAGNOSTIC, ENGINE LIGHT AND NO SOLUTION. THE VEHICLE WAS TESTED AT DIFFERENT GAS STATION PUMPS ALL PRODUCING THE SAME RESULT. FAILURE TO FILL CONTINUOUSLY AND REPEAT ENGINE LIGHT.
Mfg Campaign: 11291167
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Corrective Action:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Additional Notes:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Mfg Campaign: 11289725
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Corrective Action:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Additional Notes:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Mfg Campaign: 11289725
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Corrective Action:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Additional Notes:
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT
Mfg Campaign: 11289725
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DODGE WELDED LOCK NUT ON STEERING SUSPENSION WELDER WAS NOT CERTIFIED. ASKING FOR NEW UPDATED TYROID STEERING PIECE FOR PROPER FIX
Corrective Action:
DODGE WELDED LOCK NUT ON STEERING SUSPENSION WELDER WAS NOT CERTIFIED. ASKING FOR NEW UPDATED TYROID STEERING PIECE FOR PROPER FIX
Additional Notes:
DODGE WELDED LOCK NUT ON STEERING SUSPENSION WELDER WAS NOT CERTIFIED. ASKING FOR NEW UPDATED TYROID STEERING PIECE FOR PROPER FIX
Mfg Campaign: 11287669
Recall Date: Dec 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
DODGE WELDED LOCK NUT ON STEERING SUSPENSION WELDER WAS NOT CERTIFIED. ASKING FOR NEW UPDATED TYROID STEERING PIECE FOR PROPER FIX
Corrective Action:
DODGE WELDED LOCK NUT ON STEERING SUSPENSION WELDER WAS NOT CERTIFIED. ASKING FOR NEW UPDATED TYROID STEERING PIECE FOR PROPER FIX
Additional Notes:
DODGE WELDED LOCK NUT ON STEERING SUSPENSION WELDER WAS NOT CERTIFIED. ASKING FOR NEW UPDATED TYROID STEERING PIECE FOR PROPER FIX
Mfg Campaign: 11287669
Recall Date: Dec 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO NAPLETON'S NORTHLAKE CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403, (888) 682-8985), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO NAPLETON'S NORTHLAKE CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403, (888) 682-8985), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO NAPLETON'S NORTHLAKE CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403, (888) 682-8985), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,500.
Mfg Campaign: 11286828
Recall Date: Dec 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE 2019 TRAVATO WAS BUILT ON THIS RAM 2500 CHASSIS. WINNEBAGO GLUED HEAVY, SILVER ALUMINUM TRIM STRIPS TO THE BOTTOM OF ALL SECTIONS OF THIS VAN. WE HAD THE ONE ON THE DRIVER'S DOOR FALL OFF WHILE PARKED IN LAS VEGAS IN MARCH OF 2019. WE HAD THIS REATTACHED WHICH WAS COVERED BY WARRANTY. IN NOVEMBER OF 2019 WE DISCOVERED OVER EIGHT MORE SECTIONS COMING LOOSE AND IT WAS GOING TO COST $1,300.00 TO HAVE THEM REINSTALLED. WE WERE TOLD THAT THERE WAS NO GUARANTEE THAT WE WOULD NOT HAVE TO HAVE THEM REINSTALLED 4 OR 5 YEARS LATER. WE ELECTED TO HAVE THEM REMOVED INSTEAD. THESE ARE HEAVY PIECES OF METAL THAT ARE EXPOSED TO HIGH WIND GUSTS WHILE TRAVELLING AT HIGHWAY SPEEDS. IF ONE (OR MORE) SHOULD FLY OFF WHILE IN TRANSIT, THEY COULD DAMAGE VEHICLES FOLLOWING US OR EVEN CAUSE A FATAL ACCIDENT.
Corrective Action:
THE 2019 TRAVATO WAS BUILT ON THIS RAM 2500 CHASSIS. WINNEBAGO GLUED HEAVY, SILVER ALUMINUM TRIM STRIPS TO THE BOTTOM OF ALL SECTIONS OF THIS VAN. WE HAD THE ONE ON THE DRIVER'S DOOR FALL OFF WHILE PARKED IN LAS VEGAS IN MARCH OF 2019. WE HAD THIS REATTACHED WHICH WAS COVERED BY WARRANTY. IN NOVEMBER OF 2019 WE DISCOVERED OVER EIGHT MORE SECTIONS COMING LOOSE AND IT WAS GOING TO COST $1,300.00 TO HAVE THEM REINSTALLED. WE WERE TOLD THAT THERE WAS NO GUARANTEE THAT WE WOULD NOT HAVE TO HAVE THEM REINSTALLED 4 OR 5 YEARS LATER. WE ELECTED TO HAVE THEM REMOVED INSTEAD. THESE ARE HEAVY PIECES OF METAL THAT ARE EXPOSED TO HIGH WIND GUSTS WHILE TRAVELLING AT HIGHWAY SPEEDS. IF ONE (OR MORE) SHOULD FLY OFF WHILE IN TRANSIT, THEY COULD DAMAGE VEHICLES FOLLOWING US OR EVEN CAUSE A FATAL ACCIDENT.
Additional Notes:
THE 2019 TRAVATO WAS BUILT ON THIS RAM 2500 CHASSIS. WINNEBAGO GLUED HEAVY, SILVER ALUMINUM TRIM STRIPS TO THE BOTTOM OF ALL SECTIONS OF THIS VAN. WE HAD THE ONE ON THE DRIVER'S DOOR FALL OFF WHILE PARKED IN LAS VEGAS IN MARCH OF 2019. WE HAD THIS REATTACHED WHICH WAS COVERED BY WARRANTY. IN NOVEMBER OF 2019 WE DISCOVERED OVER EIGHT MORE SECTIONS COMING LOOSE AND IT WAS GOING TO COST $1,300.00 TO HAVE THEM REINSTALLED. WE WERE TOLD THAT THERE WAS NO GUARANTEE THAT WE WOULD NOT HAVE TO HAVE THEM REINSTALLED 4 OR 5 YEARS LATER. WE ELECTED TO HAVE THEM REMOVED INSTEAD. THESE ARE HEAVY PIECES OF METAL THAT ARE EXPOSED TO HIGH WIND GUSTS WHILE TRAVELLING AT HIGHWAY SPEEDS. IF ONE (OR MORE) SHOULD FLY OFF WHILE IN TRANSIT, THEY COULD DAMAGE VEHICLES FOLLOWING US OR EVEN CAUSE A FATAL ACCIDENT.
Mfg Campaign: 11281420
Recall Date: Nov 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LOSS OF COMMUNICATIONS BETWEEN SEVERAL MODULES. ERRORS ARE TPMS LOSS OF COMMO AT ALL 4 SENSORS, NOT ABLE TO LOCK DOORS LOSS OF KEY FOB COMMUNICATIONS CAUSEING ENGINE TO TURN OFF. STATIONARY OR MOVING ON ANY ROAD OR SPEED. THESE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED OCT 2018.
Corrective Action:
LOSS OF COMMUNICATIONS BETWEEN SEVERAL MODULES. ERRORS ARE TPMS LOSS OF COMMO AT ALL 4 SENSORS, NOT ABLE TO LOCK DOORS LOSS OF KEY FOB COMMUNICATIONS CAUSEING ENGINE TO TURN OFF. STATIONARY OR MOVING ON ANY ROAD OR SPEED. THESE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED OCT 2018.
Additional Notes:
LOSS OF COMMUNICATIONS BETWEEN SEVERAL MODULES. ERRORS ARE TPMS LOSS OF COMMO AT ALL 4 SENSORS, NOT ABLE TO LOCK DOORS LOSS OF KEY FOB COMMUNICATIONS CAUSEING ENGINE TO TURN OFF. STATIONARY OR MOVING ON ANY ROAD OR SPEED. THESE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED OCT 2018.
Mfg Campaign: 11277007
Recall Date: Oct 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
LOSS OF COMMUNICATIONS BETWEEN SEVERAL MODULES. ERRORS ARE TPMS LOSS OF COMMO AT ALL 4 SENSORS, NOT ABLE TO LOCK DOORS LOSS OF KEY FOB COMMUNICATIONS CAUSEING ENGINE TO TURN OFF. STATIONARY OR MOVING ON ANY ROAD OR SPEED. THESE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED OCT 2018.
Corrective Action:
LOSS OF COMMUNICATIONS BETWEEN SEVERAL MODULES. ERRORS ARE TPMS LOSS OF COMMO AT ALL 4 SENSORS, NOT ABLE TO LOCK DOORS LOSS OF KEY FOB COMMUNICATIONS CAUSEING ENGINE TO TURN OFF. STATIONARY OR MOVING ON ANY ROAD OR SPEED. THESE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED OCT 2018.
Additional Notes:
LOSS OF COMMUNICATIONS BETWEEN SEVERAL MODULES. ERRORS ARE TPMS LOSS OF COMMO AT ALL 4 SENSORS, NOT ABLE TO LOCK DOORS LOSS OF KEY FOB COMMUNICATIONS CAUSEING ENGINE TO TURN OFF. STATIONARY OR MOVING ON ANY ROAD OR SPEED. THESE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED OCT 2018.
Mfg Campaign: 11277007
Recall Date: Oct 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN PUTTING IN REVERSE THE BACKUP CAMERA DISPLAY GOES MULTI COLOR BLUR.THIS WAS ABOUT 20K THEN CORRECTED ITSELF WHEN PUT IN REVERSES THE NEXT TIME. DIDN'T THINK MUCH ABOUT IT. NOW AT 42 K ITS DOING IT MORE OFTEN. TOOK IT TO THE DEALER AND FRANK AT VACAVILLE DODGE TELLS ME ITS OUT OF WARRANTY, WHEN I HAD ALREADY SEEN THERE WAS A RECALL ON THIS PROBLEM. I WILL DOCUMENT AND TAKE PICS NEXT TIME IT DOES IT.
Corrective Action:
WHEN PUTTING IN REVERSE THE BACKUP CAMERA DISPLAY GOES MULTI COLOR BLUR.THIS WAS ABOUT 20K THEN CORRECTED ITSELF WHEN PUT IN REVERSES THE NEXT TIME. DIDN'T THINK MUCH ABOUT IT. NOW AT 42 K ITS DOING IT MORE OFTEN. TOOK IT TO THE DEALER AND FRANK AT VACAVILLE DODGE TELLS ME ITS OUT OF WARRANTY, WHEN I HAD ALREADY SEEN THERE WAS A RECALL ON THIS PROBLEM. I WILL DOCUMENT AND TAKE PICS NEXT TIME IT DOES IT.
Additional Notes:
WHEN PUTTING IN REVERSE THE BACKUP CAMERA DISPLAY GOES MULTI COLOR BLUR.THIS WAS ABOUT 20K THEN CORRECTED ITSELF WHEN PUT IN REVERSES THE NEXT TIME. DIDN'T THINK MUCH ABOUT IT. NOW AT 42 K ITS DOING IT MORE OFTEN. TOOK IT TO THE DEALER AND FRANK AT VACAVILLE DODGE TELLS ME ITS OUT OF WARRANTY, WHEN I HAD ALREADY SEEN THERE WAS A RECALL ON THIS PROBLEM. I WILL DOCUMENT AND TAKE PICS NEXT TIME IT DOES IT.
Mfg Campaign: 11270913
Recall Date: Oct 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN PUTTING IN REVERSE THE BACKUP CAMERA DISPLAY GOES MULTI COLOR BLUR.THIS WAS ABOUT 20K THEN CORRECTED ITSELF WHEN PUT IN REVERSES THE NEXT TIME. DIDN'T THINK MUCH ABOUT IT. NOW AT 42 K ITS DOING IT MORE OFTEN. TOOK IT TO THE DEALER AND FRANK AT VACAVILLE DODGE TELLS ME ITS OUT OF WARRANTY, WHEN I HAD ALREADY SEEN THERE WAS A RECALL ON THIS PROBLEM. I WILL DOCUMENT AND TAKE PICS NEXT TIME IT DOES IT.
Corrective Action:
WHEN PUTTING IN REVERSE THE BACKUP CAMERA DISPLAY GOES MULTI COLOR BLUR.THIS WAS ABOUT 20K THEN CORRECTED ITSELF WHEN PUT IN REVERSES THE NEXT TIME. DIDN'T THINK MUCH ABOUT IT. NOW AT 42 K ITS DOING IT MORE OFTEN. TOOK IT TO THE DEALER AND FRANK AT VACAVILLE DODGE TELLS ME ITS OUT OF WARRANTY, WHEN I HAD ALREADY SEEN THERE WAS A RECALL ON THIS PROBLEM. I WILL DOCUMENT AND TAKE PICS NEXT TIME IT DOES IT.
Additional Notes:
WHEN PUTTING IN REVERSE THE BACKUP CAMERA DISPLAY GOES MULTI COLOR BLUR.THIS WAS ABOUT 20K THEN CORRECTED ITSELF WHEN PUT IN REVERSES THE NEXT TIME. DIDN'T THINK MUCH ABOUT IT. NOW AT 42 K ITS DOING IT MORE OFTEN. TOOK IT TO THE DEALER AND FRANK AT VACAVILLE DODGE TELLS ME ITS OUT OF WARRANTY, WHEN I HAD ALREADY SEEN THERE WAS A RECALL ON THIS PROBLEM. I WILL DOCUMENT AND TAKE PICS NEXT TIME IT DOES IT.
Mfg Campaign: 11270913
Recall Date: Oct 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS OPERATING INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT JOHNSON CITY (3700 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 354-3916) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS OPERATING INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT JOHNSON CITY (3700 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 354-3916) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS OPERATING INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT JOHNSON CITY (3700 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 354-3916) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.
Mfg Campaign: 11270410
Recall Date: Oct 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING TO WORK ON A STATE HIGHWAY THE BRAKES ON MY VEHICLE FAILED. THE VEHICLE IS 10 MONTHS OLD AND HAS ~8000 MILES ON IT. THE ABS ACTIVATED WHILE NOT APPLYING THE BRAKES. WHEN I STEPPED ON THE BRAKES TO SLOW THE SPEED OF THE VEHICLE, THE VEHICLE TOOK MUCH LONGER TO SLOW DOWN AND OR STOP. AFTER WHICH, THE ABS AND TRACTION CONTROL LIGHT CAME ON. THE LIGHT THEN BEGAN TO COME OFF AND ON WITHOUT A PATTERN. THE CAR WAS TAKEN TO THE DEALERSHIP AND THE ABS PUMP AND ABS CONTROL MODULE WERE REPLACED. THIS ISSUE OCCURRED WITHOUT WARNING. IF THE CONDITIONS HAD BEEN DIFFERENT, THIS LOSS IN BRAKING COULD HAVE CAUSED A SERIOUS ACCIDENT.
Corrective Action:
WHILE DRIVING TO WORK ON A STATE HIGHWAY THE BRAKES ON MY VEHICLE FAILED. THE VEHICLE IS 10 MONTHS OLD AND HAS ~8000 MILES ON IT. THE ABS ACTIVATED WHILE NOT APPLYING THE BRAKES. WHEN I STEPPED ON THE BRAKES TO SLOW THE SPEED OF THE VEHICLE, THE VEHICLE TOOK MUCH LONGER TO SLOW DOWN AND OR STOP. AFTER WHICH, THE ABS AND TRACTION CONTROL LIGHT CAME ON. THE LIGHT THEN BEGAN TO COME OFF AND ON WITHOUT A PATTERN. THE CAR WAS TAKEN TO THE DEALERSHIP AND THE ABS PUMP AND ABS CONTROL MODULE WERE REPLACED. THIS ISSUE OCCURRED WITHOUT WARNING. IF THE CONDITIONS HAD BEEN DIFFERENT, THIS LOSS IN BRAKING COULD HAVE CAUSED A SERIOUS ACCIDENT.
Additional Notes:
WHILE DRIVING TO WORK ON A STATE HIGHWAY THE BRAKES ON MY VEHICLE FAILED. THE VEHICLE IS 10 MONTHS OLD AND HAS ~8000 MILES ON IT. THE ABS ACTIVATED WHILE NOT APPLYING THE BRAKES. WHEN I STEPPED ON THE BRAKES TO SLOW THE SPEED OF THE VEHICLE, THE VEHICLE TOOK MUCH LONGER TO SLOW DOWN AND OR STOP. AFTER WHICH, THE ABS AND TRACTION CONTROL LIGHT CAME ON. THE LIGHT THEN BEGAN TO COME OFF AND ON WITHOUT A PATTERN. THE CAR WAS TAKEN TO THE DEALERSHIP AND THE ABS PUMP AND ABS CONTROL MODULE WERE REPLACED. THIS ISSUE OCCURRED WITHOUT WARNING. IF THE CONDITIONS HAD BEEN DIFFERENT, THIS LOSS IN BRAKING COULD HAVE CAUSED A SERIOUS ACCIDENT.
Mfg Campaign: 11270492
Recall Date: Oct 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT TOOK THE VEHICLE TO H AND M MOTOR COMPANY (373 E 3RD ST, WESTON, WV 26452, 304-269-5727) FOR ROUTINE MAINTENANCE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND PERFORMED THE RECALL REPAIR. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED AND FOR AN ALIGNMENT. THE MECHANIC INFORMED HIM THAT DUE TO THE WELDING THAT WAS PERFORMED DURING THE RECALL REPAIR, THEY WERE UNABLE TO PERFORM AN ALIGNMENT. THE SAME DEALER WAS CONTACTED AND INFORMED HIM THAT THE WORK THEY PERFORMED ON THE VEHICLE WAS APPROVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT REQUESTED THAT THEY PAY FOR THE ALIGNMENT DUE TO THE WORK PERFORMED ON THE VEHICLE. THE MANUFACTURER DENIED THE REQUEST AND PROVIDED CASE NUMBER: 64758281. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT TOOK THE VEHICLE TO H AND M MOTOR COMPANY (373 E 3RD ST, WESTON, WV 26452, 304-269-5727) FOR ROUTINE MAINTENANCE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND PERFORMED THE RECALL REPAIR. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED AND FOR AN ALIGNMENT. THE MECHANIC INFORMED HIM THAT DUE TO THE WELDING THAT WAS PERFORMED DURING THE RECALL REPAIR, THEY WERE UNABLE TO PERFORM AN ALIGNMENT. THE SAME DEALER WAS CONTACTED AND INFORMED HIM THAT THE WORK THEY PERFORMED ON THE VEHICLE WAS APPROVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT REQUESTED THAT THEY PAY FOR THE ALIGNMENT DUE TO THE WORK PERFORMED ON THE VEHICLE. THE MANUFACTURER DENIED THE REQUEST AND PROVIDED CASE NUMBER: 64758281. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT TOOK THE VEHICLE TO H AND M MOTOR COMPANY (373 E 3RD ST, WESTON, WV 26452, 304-269-5727) FOR ROUTINE MAINTENANCE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND PERFORMED THE RECALL REPAIR. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED AND FOR AN ALIGNMENT. THE MECHANIC INFORMED HIM THAT DUE TO THE WELDING THAT WAS PERFORMED DURING THE RECALL REPAIR, THEY WERE UNABLE TO PERFORM AN ALIGNMENT. THE SAME DEALER WAS CONTACTED AND INFORMED HIM THAT THE WORK THEY PERFORMED ON THE VEHICLE WAS APPROVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT REQUESTED THAT THEY PAY FOR THE ALIGNMENT DUE TO THE WORK PERFORMED ON THE VEHICLE. THE MANUFACTURER DENIED THE REQUEST AND PROVIDED CASE NUMBER: 64758281. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11267943
Recall Date: Oct 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT TOOK THE VEHICLE TO H AND M MOTOR COMPANY (373 E 3RD ST, WESTON, WV 26452, 304-269-5727) FOR ROUTINE MAINTENANCE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND PERFORMED THE RECALL REPAIR. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED AND FOR AN ALIGNMENT. THE MECHANIC INFORMED HIM THAT DUE TO THE WELDING THAT WAS PERFORMED DURING THE RECALL REPAIR, THEY WERE UNABLE TO PERFORM AN ALIGNMENT. THE SAME DEALER WAS CONTACTED AND INFORMED HIM THAT THE WORK THEY PERFORMED ON THE VEHICLE WAS APPROVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT REQUESTED THAT THEY PAY FOR THE ALIGNMENT DUE TO THE WORK PERFORMED ON THE VEHICLE. THE MANUFACTURER DENIED THE REQUEST AND PROVIDED CASE NUMBER: 64758281. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT TOOK THE VEHICLE TO H AND M MOTOR COMPANY (373 E 3RD ST, WESTON, WV 26452, 304-269-5727) FOR ROUTINE MAINTENANCE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND PERFORMED THE RECALL REPAIR. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED AND FOR AN ALIGNMENT. THE MECHANIC INFORMED HIM THAT DUE TO THE WELDING THAT WAS PERFORMED DURING THE RECALL REPAIR, THEY WERE UNABLE TO PERFORM AN ALIGNMENT. THE SAME DEALER WAS CONTACTED AND INFORMED HIM THAT THE WORK THEY PERFORMED ON THE VEHICLE WAS APPROVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT REQUESTED THAT THEY PAY FOR THE ALIGNMENT DUE TO THE WORK PERFORMED ON THE VEHICLE. THE MANUFACTURER DENIED THE REQUEST AND PROVIDED CASE NUMBER: 64758281. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT TOOK THE VEHICLE TO H AND M MOTOR COMPANY (373 E 3RD ST, WESTON, WV 26452, 304-269-5727) FOR ROUTINE MAINTENANCE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND PERFORMED THE RECALL REPAIR. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES REPLACED AND FOR AN ALIGNMENT. THE MECHANIC INFORMED HIM THAT DUE TO THE WELDING THAT WAS PERFORMED DURING THE RECALL REPAIR, THEY WERE UNABLE TO PERFORM AN ALIGNMENT. THE SAME DEALER WAS CONTACTED AND INFORMED HIM THAT THE WORK THEY PERFORMED ON THE VEHICLE WAS APPROVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT REQUESTED THAT THEY PAY FOR THE ALIGNMENT DUE TO THE WORK PERFORMED ON THE VEHICLE. THE MANUFACTURER DENIED THE REQUEST AND PROVIDED CASE NUMBER: 64758281. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11267943
Recall Date: Oct 11, 2019
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