Complaints & Recalls
Official Safety Recalls - Important!
39 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z08
Recall Date: Jan 27, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y78
Recall Date: Nov 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W70
Recall Date: Oct 8, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W24, W44
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W03
Recall Date: Jan 24, 2020
Consumer Complaints
210 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2020 Ram 2500. The contact stated that while driving at 75 MPH, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where they discovered that metal shavings had entered the fuel line caused by a defective high-pressure fuel pump. The vehicle remained in the possession of the dealer and the contact obtained a rental vehicle. Two months later, the contact received a recall notice for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he linked to the failure; however, parts for the recall repair were unavailable. The manufacturer had been notified of the failure on multiple occasions but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 10,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2020 Ram 2500. The contact stated that while driving at 75 MPH, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where they discovered that metal shavings had entered the fuel line caused by a defective high-pressure fuel pump. The vehicle remained in the possession of the dealer and the contact obtained a rental vehicle. Two months later, the contact received a recall notice for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he linked to the failure; however, parts for the recall repair were unavailable. The manufacturer had been notified of the failure on multiple occasions but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 10,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2020 Ram 2500. The contact stated that while driving at 75 MPH, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where they discovered that metal shavings had entered the fuel line caused by a defective high-pressure fuel pump. The vehicle remained in the possession of the dealer and the contact obtained a rental vehicle. Two months later, the contact received a recall notice for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he linked to the failure; however, parts for the recall repair were unavailable. The manufacturer had been notified of the failure on multiple occasions but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 10,000. The VIN was unavailable.
Mfg Campaign: 11448163
Recall Date: Jan 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2020 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11448226
Recall Date: Jan 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I unlock my truck and enter, my odometer adds hundreds of miles to the mileage.l have a video recording of this happening and I made a few screen shots to upload in this form. It has been happening since I bought the used truck but I wasn't fast enough to record it until today. If Ram is doing this to all it's trucks, this could be as big as the Volkswagen diesel scandal. Imagine shortening the warranty mileage of all Ram vehicles to increase repair income!
Corrective Action:
When I unlock my truck and enter, my odometer adds hundreds of miles to the mileage.l have a video recording of this happening and I made a few screen shots to upload in this form. It has been happening since I bought the used truck but I wasn't fast enough to record it until today. If Ram is doing this to all it's trucks, this could be as big as the Volkswagen diesel scandal. Imagine shortening the warranty mileage of all Ram vehicles to increase repair income!
Additional Notes:
When I unlock my truck and enter, my odometer adds hundreds of miles to the mileage.l have a video recording of this happening and I made a few screen shots to upload in this form. It has been happening since I bought the used truck but I wasn't fast enough to record it until today. If Ram is doing this to all it's trucks, this could be as big as the Volkswagen diesel scandal. Imagine shortening the warranty mileage of all Ram vehicles to increase repair income!
Mfg Campaign: 11446766
Recall Date: Jan 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 2,000.
Mfg Campaign: 11445339
Recall Date: Dec 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact was able to start the vehicle on the 6th attempt. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact was able to start the vehicle on the 6th attempt. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact was able to start the vehicle on the 6th attempt. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 48,000.
Mfg Campaign: 11444825
Recall Date: Dec 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
High pressure pump failed, while traveling, engine died and would not restart.
Corrective Action:
High pressure pump failed, while traveling, engine died and would not restart.
Additional Notes:
High pressure pump failed, while traveling, engine died and would not restart.
Mfg Campaign: 11444833
Recall Date: Dec 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Corrective Action:
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Additional Notes:
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Mfg Campaign: 11442896
Recall Date: Dec 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Corrective Action:
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Additional Notes:
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Mfg Campaign: 11442896
Recall Date: Dec 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Corrective Action:
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Additional Notes:
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Mfg Campaign: 11442899
Recall Date: Dec 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Corrective Action:
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Additional Notes:
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Mfg Campaign: 11442899
Recall Date: Dec 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.
Corrective Action:
Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.
Additional Notes:
Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.
Mfg Campaign: 11439359
Recall Date: Nov 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.
Corrective Action:
Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.
Additional Notes:
Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.
Mfg Campaign: 11439359
Recall Date: Nov 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Corrective Action:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Additional Notes:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Mfg Campaign: 11439243
Recall Date: Nov 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Corrective Action:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Additional Notes:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Mfg Campaign: 11439243
Recall Date: Nov 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Corrective Action:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Additional Notes:
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Mfg Campaign: 11439243
Recall Date: Nov 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 10/23/21, I was driving my 2020 Ram 2500, Diesel Cummins Pick Up/Crew Cab LIMITED, I purchased brand new in July, 2020, my vehicle has approximately 27,000 miles, this past weekend on the freeway during my return home, the truck slowed completely, no power to the engine. I received a message one the screen "Exhaust System Service Required See Dealer." Complete loss of power for no reason. Again, because the truck had no power. I called a towing service and had the truck towed to the Dodge / Ram dealership where the truck was purchased. Later on 10/28/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. The NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According the NHTSA website, on 10/29/21, there have been 18 reports of fuel / propulsion systems. Without the fuel pump, specifically the CP4 the fuel pump system, diesel engines do not function in longevity as the should. As of 10/29/21, Dodge /Ram, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, nothing in writing. I am under the understanding that regardless, if the repair is made on my truck, this fuel pump system failure issue with Ram was first reported in 2019, Dodge/Ram has allowed for these trucks to be sold with knowing the potential issue existed. These trucks must be repaired or otherwise returned to the dealership/ manufacturer for full purchased price.
Corrective Action:
On 10/23/21, I was driving my 2020 Ram 2500, Diesel Cummins Pick Up/Crew Cab LIMITED, I purchased brand new in July, 2020, my vehicle has approximately 27,000 miles, this past weekend on the freeway during my return home, the truck slowed completely, no power to the engine. I received a message one the screen "Exhaust System Service Required See Dealer." Complete loss of power for no reason. Again, because the truck had no power. I called a towing service and had the truck towed to the Dodge / Ram dealership where the truck was purchased. Later on 10/28/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. The NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According the NHTSA website, on 10/29/21, there have been 18 reports of fuel / propulsion systems. Without the fuel pump, specifically the CP4 the fuel pump system, diesel engines do not function in longevity as the should. As of 10/29/21, Dodge /Ram, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, nothing in writing. I am under the understanding that regardless, if the repair is made on my truck, this fuel pump system failure issue with Ram was first reported in 2019, Dodge/Ram has allowed for these trucks to be sold with knowing the potential issue existed. These trucks must be repaired or otherwise returned to the dealership/ manufacturer for full purchased price.
Additional Notes:
On 10/23/21, I was driving my 2020 Ram 2500, Diesel Cummins Pick Up/Crew Cab LIMITED, I purchased brand new in July, 2020, my vehicle has approximately 27,000 miles, this past weekend on the freeway during my return home, the truck slowed completely, no power to the engine. I received a message one the screen "Exhaust System Service Required See Dealer." Complete loss of power for no reason. Again, because the truck had no power. I called a towing service and had the truck towed to the Dodge / Ram dealership where the truck was purchased. Later on 10/28/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. The NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According the NHTSA website, on 10/29/21, there have been 18 reports of fuel / propulsion systems. Without the fuel pump, specifically the CP4 the fuel pump system, diesel engines do not function in longevity as the should. As of 10/29/21, Dodge /Ram, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, nothing in writing. I am under the understanding that regardless, if the repair is made on my truck, this fuel pump system failure issue with Ram was first reported in 2019, Dodge/Ram has allowed for these trucks to be sold with knowing the potential issue existed. These trucks must be repaired or otherwise returned to the dealership/ manufacturer for full purchased price.
Mfg Campaign: 11438629
Recall Date: Oct 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Corrective Action:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Additional Notes:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Mfg Campaign: 11438554
Recall Date: Oct 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Corrective Action:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Additional Notes:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Mfg Campaign: 11438554
Recall Date: Oct 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Corrective Action:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Additional Notes:
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Mfg Campaign: 11438554
Recall Date: Oct 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 10/21/21, I was driving my 2020 Ram 2500, Diesel Cummins pick up/crew cab Big Horn purchased brand new, this year on the freeway during commute hours and the truck stopped completely, no power to the engine and without warning. Complete loss of power for no reason. I called a towing service and had the truck towed to the Dodge dealership where the truck was purchased. Again, because the truck had no power. Later in the morning of 10/21/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. On 10/14/21, the NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According to an announcement by NHTSA Oct. 14, there have been 22 reports of pumps failing on the website. Without the fuel propulsion system, diesel engines don't run. As of 10/27/21, McPeek Dodge, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, but not in writing. I am under the understanding that regardless of if the repair is made on my truck or this issue, this fuel propulsion system failure issue with Ram was first reported in 2019 and Chrysler allowed for these trucks to be sold, knowingly this potential issue still existed. Not only should these trucks be fixed, but full proof that they are diagnostically fixed, safe and of the same product originally sold should be options for these vehicles, otherwise they should be bought back in full by the manufacturer.
Corrective Action:
On 10/21/21, I was driving my 2020 Ram 2500, Diesel Cummins pick up/crew cab Big Horn purchased brand new, this year on the freeway during commute hours and the truck stopped completely, no power to the engine and without warning. Complete loss of power for no reason. I called a towing service and had the truck towed to the Dodge dealership where the truck was purchased. Again, because the truck had no power. Later in the morning of 10/21/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. On 10/14/21, the NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According to an announcement by NHTSA Oct. 14, there have been 22 reports of pumps failing on the website. Without the fuel propulsion system, diesel engines don't run. As of 10/27/21, McPeek Dodge, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, but not in writing. I am under the understanding that regardless of if the repair is made on my truck or this issue, this fuel propulsion system failure issue with Ram was first reported in 2019 and Chrysler allowed for these trucks to be sold, knowingly this potential issue still existed. Not only should these trucks be fixed, but full proof that they are diagnostically fixed, safe and of the same product originally sold should be options for these vehicles, otherwise they should be bought back in full by the manufacturer.
Additional Notes:
On 10/21/21, I was driving my 2020 Ram 2500, Diesel Cummins pick up/crew cab Big Horn purchased brand new, this year on the freeway during commute hours and the truck stopped completely, no power to the engine and without warning. Complete loss of power for no reason. I called a towing service and had the truck towed to the Dodge dealership where the truck was purchased. Again, because the truck had no power. Later in the morning of 10/21/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. On 10/14/21, the NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According to an announcement by NHTSA Oct. 14, there have been 22 reports of pumps failing on the website. Without the fuel propulsion system, diesel engines don't run. As of 10/27/21, McPeek Dodge, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, but not in writing. I am under the understanding that regardless of if the repair is made on my truck or this issue, this fuel propulsion system failure issue with Ram was first reported in 2019 and Chrysler allowed for these trucks to be sold, knowingly this potential issue still existed. Not only should these trucks be fixed, but full proof that they are diagnostically fixed, safe and of the same product originally sold should be options for these vehicles, otherwise they should be bought back in full by the manufacturer.
Mfg Campaign: 11438392
Recall Date: Oct 27, 2021
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