Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Consumer Complaints
127 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NO VISBILITY OF CRACK BEFORE WORK. 9 HOURS LATER A LARGE CRACK APPEARS ON WINDSHIELD. CAR WAS PARKED IN GATED SECURE PARKING STRUCTURE F=DURING THE TIME.
Corrective Action:
NO VISBILITY OF CRACK BEFORE WORK. 9 HOURS LATER A LARGE CRACK APPEARS ON WINDSHIELD. CAR WAS PARKED IN GATED SECURE PARKING STRUCTURE F=DURING THE TIME.
Additional Notes:
NO VISBILITY OF CRACK BEFORE WORK. 9 HOURS LATER A LARGE CRACK APPEARS ON WINDSHIELD. CAR WAS PARKED IN GATED SECURE PARKING STRUCTURE F=DURING THE TIME.
Mfg Campaign: 11292503
Recall Date: Jan 1, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
Corrective Action:
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
Additional Notes:
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
Mfg Campaign: 11291976
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
Corrective Action:
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
Additional Notes:
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
Mfg Campaign: 11291976
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING VERY SLOW INTO MY GARAGE FROM TOWNHOUSE STREET. I HEARD THIS STRANGE NOISE AND MY CAR ACCELERATED FAST. I TRIED TO BRAKE BUT COULD NOT STOP THE CAR. I HIT THE BACK OF MY GARAGE CAUSING DAMAGE TO GARAGE WALL AND INSIDE OF MY TOWNHOME. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. THE CAR IS NOW AT GALE AUTO REPAIR, BLAINE, MN.. THEY COULD NOT FIND ANYTHING THAT WOULD HAVE CAUSED THIS SUDDEN ACCELERATION.
Corrective Action:
I WAS DRIVING VERY SLOW INTO MY GARAGE FROM TOWNHOUSE STREET. I HEARD THIS STRANGE NOISE AND MY CAR ACCELERATED FAST. I TRIED TO BRAKE BUT COULD NOT STOP THE CAR. I HIT THE BACK OF MY GARAGE CAUSING DAMAGE TO GARAGE WALL AND INSIDE OF MY TOWNHOME. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. THE CAR IS NOW AT GALE AUTO REPAIR, BLAINE, MN.. THEY COULD NOT FIND ANYTHING THAT WOULD HAVE CAUSED THIS SUDDEN ACCELERATION.
Additional Notes:
I WAS DRIVING VERY SLOW INTO MY GARAGE FROM TOWNHOUSE STREET. I HEARD THIS STRANGE NOISE AND MY CAR ACCELERATED FAST. I TRIED TO BRAKE BUT COULD NOT STOP THE CAR. I HIT THE BACK OF MY GARAGE CAUSING DAMAGE TO GARAGE WALL AND INSIDE OF MY TOWNHOME. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. THE CAR IS NOW AT GALE AUTO REPAIR, BLAINE, MN.. THEY COULD NOT FIND ANYTHING THAT WOULD HAVE CAUSED THIS SUDDEN ACCELERATION.
Mfg Campaign: 11291981
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING VERY SLOW INTO MY GARAGE FROM TOWNHOUSE STREET. I HEARD THIS STRANGE NOISE AND MY CAR ACCELERATED FAST. I TRIED TO BRAKE BUT COULD NOT STOP THE CAR. I HIT THE BACK OF MY GARAGE CAUSING DAMAGE TO GARAGE WALL AND INSIDE OF MY TOWNHOME. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. THE CAR IS NOW AT GALE AUTO REPAIR, BLAINE, MN.. THEY COULD NOT FIND ANYTHING THAT WOULD HAVE CAUSED THIS SUDDEN ACCELERATION.
Corrective Action:
I WAS DRIVING VERY SLOW INTO MY GARAGE FROM TOWNHOUSE STREET. I HEARD THIS STRANGE NOISE AND MY CAR ACCELERATED FAST. I TRIED TO BRAKE BUT COULD NOT STOP THE CAR. I HIT THE BACK OF MY GARAGE CAUSING DAMAGE TO GARAGE WALL AND INSIDE OF MY TOWNHOME. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. THE CAR IS NOW AT GALE AUTO REPAIR, BLAINE, MN.. THEY COULD NOT FIND ANYTHING THAT WOULD HAVE CAUSED THIS SUDDEN ACCELERATION.
Additional Notes:
I WAS DRIVING VERY SLOW INTO MY GARAGE FROM TOWNHOUSE STREET. I HEARD THIS STRANGE NOISE AND MY CAR ACCELERATED FAST. I TRIED TO BRAKE BUT COULD NOT STOP THE CAR. I HIT THE BACK OF MY GARAGE CAUSING DAMAGE TO GARAGE WALL AND INSIDE OF MY TOWNHOME. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. THE CAR IS NOW AT GALE AUTO REPAIR, BLAINE, MN.. THEY COULD NOT FIND ANYTHING THAT WOULD HAVE CAUSED THIS SUDDEN ACCELERATION.
Mfg Campaign: 11291981
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Corrective Action:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Additional Notes:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Mfg Campaign: 11287251
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Corrective Action:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Additional Notes:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Mfg Campaign: 11287251
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Corrective Action:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Additional Notes:
KEY GETS STUCK IN IGNITION AND THE CAR NEEDS TO BE RESTARTED, PUT IN REVERSE/DRIVE, AND THEN EITHER MOVED OR STEP FIRMLY ON THE BREAK AND BACK IN PARK. SOMETIMES IT TAKES MULTIPLE ATTEMPTS. HAVING THIS ISSUE FOR A COUPLE MONTHS. IT DOESN'T HAPPEN EVERY TIME, BUT OFTEN.
Mfg Campaign: 11287251
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Corrective Action:
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Additional Notes:
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Mfg Campaign: 11283140
Recall Date: Dec 1, 2019
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Corrective Action:
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Additional Notes:
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Mfg Campaign: 11283140
Recall Date: Dec 1, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MORE OFTEN THAN NOT, THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN THE CAR IS TUNED OFF AND IN PARK. CONSTANTLY NEED TO RESTART THE CAR AND PLAY AROUND WITH THE SHIFTER. THIS HAS BEEN HAPPENING FOR OVER A MONTH. CAR IS LESS THAN THREE YEARS OLD AND HAS 40K MILES ON IT. GANLEY SUBARU OF BEDFORD HAS SAID ANY REPAIR WOULD NEED TO BE PAID FOR OUT OF POCKET.
Corrective Action:
MORE OFTEN THAN NOT, THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN THE CAR IS TUNED OFF AND IN PARK. CONSTANTLY NEED TO RESTART THE CAR AND PLAY AROUND WITH THE SHIFTER. THIS HAS BEEN HAPPENING FOR OVER A MONTH. CAR IS LESS THAN THREE YEARS OLD AND HAS 40K MILES ON IT. GANLEY SUBARU OF BEDFORD HAS SAID ANY REPAIR WOULD NEED TO BE PAID FOR OUT OF POCKET.
Additional Notes:
MORE OFTEN THAN NOT, THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN THE CAR IS TUNED OFF AND IN PARK. CONSTANTLY NEED TO RESTART THE CAR AND PLAY AROUND WITH THE SHIFTER. THIS HAS BEEN HAPPENING FOR OVER A MONTH. CAR IS LESS THAN THREE YEARS OLD AND HAS 40K MILES ON IT. GANLEY SUBARU OF BEDFORD HAS SAID ANY REPAIR WOULD NEED TO BE PAID FOR OUT OF POCKET.
Mfg Campaign: 11282225
Recall Date: Nov 25, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Corrective Action:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Additional Notes:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Mfg Campaign: 11282339
Recall Date: Nov 25, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Corrective Action:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Additional Notes:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Mfg Campaign: 11282339
Recall Date: Nov 25, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Corrective Action:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Additional Notes:
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Mfg Campaign: 11282339
Recall Date: Nov 25, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD BUSTED FOR NO APPARENT REASON WHILE DRIVING ON A CITY STREET.
Corrective Action:
MY WINDSHIELD BUSTED FOR NO APPARENT REASON WHILE DRIVING ON A CITY STREET.
Additional Notes:
MY WINDSHIELD BUSTED FOR NO APPARENT REASON WHILE DRIVING ON A CITY STREET.
Mfg Campaign: 11279464
Recall Date: Nov 11, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Corrective Action:
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Additional Notes:
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Mfg Campaign: 11279186
Recall Date: Nov 9, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Corrective Action:
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Additional Notes:
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Mfg Campaign: 11279186
Recall Date: Nov 9, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD WAS CRACKED FOR NO APPARENT REASON. I LOG A TON OF MILES AS A PART-TIME UBER DRIVER AND NEVER RECALL A STONE OR ANYTHING ELSE IMPACT MY WINDSHIELD WHILE I WAS DRIVING. SUDDENLY ON 9/15/19, THERE WAS A SMALL CRACK ON MY WINDSHIELD AND NOW, ON 11/3/19, THERE ARE LINEAR CRACKS ON THE WINDSHIELD THAT EXTEND 24" ON BOTH SIDES OF THAT SMALL CRACK. THIS WAS LIKELY DUE TO THE CHANGING COLD WEATHER
Corrective Action:
WINDSHIELD WAS CRACKED FOR NO APPARENT REASON. I LOG A TON OF MILES AS A PART-TIME UBER DRIVER AND NEVER RECALL A STONE OR ANYTHING ELSE IMPACT MY WINDSHIELD WHILE I WAS DRIVING. SUDDENLY ON 9/15/19, THERE WAS A SMALL CRACK ON MY WINDSHIELD AND NOW, ON 11/3/19, THERE ARE LINEAR CRACKS ON THE WINDSHIELD THAT EXTEND 24" ON BOTH SIDES OF THAT SMALL CRACK. THIS WAS LIKELY DUE TO THE CHANGING COLD WEATHER
Additional Notes:
WINDSHIELD WAS CRACKED FOR NO APPARENT REASON. I LOG A TON OF MILES AS A PART-TIME UBER DRIVER AND NEVER RECALL A STONE OR ANYTHING ELSE IMPACT MY WINDSHIELD WHILE I WAS DRIVING. SUDDENLY ON 9/15/19, THERE WAS A SMALL CRACK ON MY WINDSHIELD AND NOW, ON 11/3/19, THERE ARE LINEAR CRACKS ON THE WINDSHIELD THAT EXTEND 24" ON BOTH SIDES OF THAT SMALL CRACK. THIS WAS LIKELY DUE TO THE CHANGING COLD WEATHER
Mfg Campaign: 11277756
Recall Date: Nov 3, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON THE FREEWAY IN THE AFTERNOON OF AUG. 23, 2018 WITH VERY LIGHT TRAFFIC AND IN A RURAL AREA, I NOTICED A CRACK STARTING UP FROM THE BOTTOM OF THE WINDSHIELD IN ABOUT THE MIDDLE OF THE WINDSHIELD. IT QUICKLY SPREAD UP SEVERAL INCHES (APPROX. 9 INCHES) THEN MADE A 90 DEGREE TURN TO THE LEFT IN FRONT OF THE DRIVER AND CONTINUED MOST OF THE WAY ACROSS THAT HALF OF THE WINDSHIELD. THERE WAS NO IMPACT OR ANY OTHER REASON FOR THE CRACK TO DEVELOP. THIS ALL HAPPENDED WITHIN ABOUT 20-30 MINUTES. THIS HAPPENED IN LATE AUGUST 2018. SEVERAL WEEKS LATER WHILE DRIVING ON THE FREEWAY IN HEAVY TRAFFIC I CAME UP BEHIND A LARGE GRAVEL TRUCK AND A PIECE OF GRAVEL HIT THE WINDSHIELD EXACTLY AT THE CORNER OF THE CRACK. THIS QUICKLY SPREAD HORIZONTALLY TO THE RIGHT ACROSS MOST OF THE PASSENGER'S SIDE OF THE WINDSHIELD. THIS HAPPENED IN LATE SEPTEMBER OR EARLY OCTOBER 2018. THE TRUCK EXITED THE FREEWAY AND I WASN'T ABLE TO SEE THE COMPANY NAME ANYWHERE ON THE VEHICLE. SO THERE IS NOW A T-SHAPED CRACK THAT EXTENDS ACROSS MOST OF THE LOWER PART OF THE WINDSHIELD
Corrective Action:
WHILE DRIVING ON THE FREEWAY IN THE AFTERNOON OF AUG. 23, 2018 WITH VERY LIGHT TRAFFIC AND IN A RURAL AREA, I NOTICED A CRACK STARTING UP FROM THE BOTTOM OF THE WINDSHIELD IN ABOUT THE MIDDLE OF THE WINDSHIELD. IT QUICKLY SPREAD UP SEVERAL INCHES (APPROX. 9 INCHES) THEN MADE A 90 DEGREE TURN TO THE LEFT IN FRONT OF THE DRIVER AND CONTINUED MOST OF THE WAY ACROSS THAT HALF OF THE WINDSHIELD. THERE WAS NO IMPACT OR ANY OTHER REASON FOR THE CRACK TO DEVELOP. THIS ALL HAPPENDED WITHIN ABOUT 20-30 MINUTES. THIS HAPPENED IN LATE AUGUST 2018. SEVERAL WEEKS LATER WHILE DRIVING ON THE FREEWAY IN HEAVY TRAFFIC I CAME UP BEHIND A LARGE GRAVEL TRUCK AND A PIECE OF GRAVEL HIT THE WINDSHIELD EXACTLY AT THE CORNER OF THE CRACK. THIS QUICKLY SPREAD HORIZONTALLY TO THE RIGHT ACROSS MOST OF THE PASSENGER'S SIDE OF THE WINDSHIELD. THIS HAPPENED IN LATE SEPTEMBER OR EARLY OCTOBER 2018. THE TRUCK EXITED THE FREEWAY AND I WASN'T ABLE TO SEE THE COMPANY NAME ANYWHERE ON THE VEHICLE. SO THERE IS NOW A T-SHAPED CRACK THAT EXTENDS ACROSS MOST OF THE LOWER PART OF THE WINDSHIELD
Additional Notes:
WHILE DRIVING ON THE FREEWAY IN THE AFTERNOON OF AUG. 23, 2018 WITH VERY LIGHT TRAFFIC AND IN A RURAL AREA, I NOTICED A CRACK STARTING UP FROM THE BOTTOM OF THE WINDSHIELD IN ABOUT THE MIDDLE OF THE WINDSHIELD. IT QUICKLY SPREAD UP SEVERAL INCHES (APPROX. 9 INCHES) THEN MADE A 90 DEGREE TURN TO THE LEFT IN FRONT OF THE DRIVER AND CONTINUED MOST OF THE WAY ACROSS THAT HALF OF THE WINDSHIELD. THERE WAS NO IMPACT OR ANY OTHER REASON FOR THE CRACK TO DEVELOP. THIS ALL HAPPENDED WITHIN ABOUT 20-30 MINUTES. THIS HAPPENED IN LATE AUGUST 2018. SEVERAL WEEKS LATER WHILE DRIVING ON THE FREEWAY IN HEAVY TRAFFIC I CAME UP BEHIND A LARGE GRAVEL TRUCK AND A PIECE OF GRAVEL HIT THE WINDSHIELD EXACTLY AT THE CORNER OF THE CRACK. THIS QUICKLY SPREAD HORIZONTALLY TO THE RIGHT ACROSS MOST OF THE PASSENGER'S SIDE OF THE WINDSHIELD. THIS HAPPENED IN LATE SEPTEMBER OR EARLY OCTOBER 2018. THE TRUCK EXITED THE FREEWAY AND I WASN'T ABLE TO SEE THE COMPANY NAME ANYWHERE ON THE VEHICLE. SO THERE IS NOW A T-SHAPED CRACK THAT EXTENDS ACROSS MOST OF THE LOWER PART OF THE WINDSHIELD
Mfg Campaign: 11277649
Recall Date: Nov 2, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I AM THE OWNER OF A 2017 SUBARU CROSSTREK THAT WAS SUBJECT TO A FAULTY WINDSHIELD RESULTING IN REPLACEMENT. THE VEHICLE HAD DEVELOPED A SPONTANEOUS CRACK FROM NO APPARENT OR OBVIOUS SOURCE OTHER THAN NORMAL CONDITIONS. SPECIFICALLY, THIS CRACK DEVELOPED OVERNIGHT WHILE SITTING IN THE DRIVEWAY NOT IN MOTION AND NOT EXPOSED TO DAMAGE CAUSING DEBRIS. THE NEXT MORNING, AN INCONSPICUOUS CRACK AT ONLY A FEW MILLIMETERS APPEARED. OVER THE COURSE OF THE NEXT FEW DAYS, THE CRACK HAD GROWN TO TENS OF CENTIMETERS. THE END RESULT WAS AN UNSAFE AND HAZARDOUS WINDSHIELD CREATING VISIBILITY ISSUES AND A RISK OF INTEGRITY FAILURE. THE WINDSHIELD WAS REPLACED BY THE DEALER AT FULL COST NOT COVERED UNDER WARRANTY. THIS WAS NOT COVERED UNDER RECALL AND WAS PAID FOR OUT OF POCKET. ATTACHED IS A COPY OF THE INVOICE WITH COSTS FOR THE WINDSHIELD PARTS AND LABOR.
Corrective Action:
I AM THE OWNER OF A 2017 SUBARU CROSSTREK THAT WAS SUBJECT TO A FAULTY WINDSHIELD RESULTING IN REPLACEMENT. THE VEHICLE HAD DEVELOPED A SPONTANEOUS CRACK FROM NO APPARENT OR OBVIOUS SOURCE OTHER THAN NORMAL CONDITIONS. SPECIFICALLY, THIS CRACK DEVELOPED OVERNIGHT WHILE SITTING IN THE DRIVEWAY NOT IN MOTION AND NOT EXPOSED TO DAMAGE CAUSING DEBRIS. THE NEXT MORNING, AN INCONSPICUOUS CRACK AT ONLY A FEW MILLIMETERS APPEARED. OVER THE COURSE OF THE NEXT FEW DAYS, THE CRACK HAD GROWN TO TENS OF CENTIMETERS. THE END RESULT WAS AN UNSAFE AND HAZARDOUS WINDSHIELD CREATING VISIBILITY ISSUES AND A RISK OF INTEGRITY FAILURE. THE WINDSHIELD WAS REPLACED BY THE DEALER AT FULL COST NOT COVERED UNDER WARRANTY. THIS WAS NOT COVERED UNDER RECALL AND WAS PAID FOR OUT OF POCKET. ATTACHED IS A COPY OF THE INVOICE WITH COSTS FOR THE WINDSHIELD PARTS AND LABOR.
Additional Notes:
I AM THE OWNER OF A 2017 SUBARU CROSSTREK THAT WAS SUBJECT TO A FAULTY WINDSHIELD RESULTING IN REPLACEMENT. THE VEHICLE HAD DEVELOPED A SPONTANEOUS CRACK FROM NO APPARENT OR OBVIOUS SOURCE OTHER THAN NORMAL CONDITIONS. SPECIFICALLY, THIS CRACK DEVELOPED OVERNIGHT WHILE SITTING IN THE DRIVEWAY NOT IN MOTION AND NOT EXPOSED TO DAMAGE CAUSING DEBRIS. THE NEXT MORNING, AN INCONSPICUOUS CRACK AT ONLY A FEW MILLIMETERS APPEARED. OVER THE COURSE OF THE NEXT FEW DAYS, THE CRACK HAD GROWN TO TENS OF CENTIMETERS. THE END RESULT WAS AN UNSAFE AND HAZARDOUS WINDSHIELD CREATING VISIBILITY ISSUES AND A RISK OF INTEGRITY FAILURE. THE WINDSHIELD WAS REPLACED BY THE DEALER AT FULL COST NOT COVERED UNDER WARRANTY. THIS WAS NOT COVERED UNDER RECALL AND WAS PAID FOR OUT OF POCKET. ATTACHED IS A COPY OF THE INVOICE WITH COSTS FOR THE WINDSHIELD PARTS AND LABOR.
Mfg Campaign: 11271755
Recall Date: Oct 29, 2019
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury