Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Consumer Complaints
127 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 13 MONTH OLD CAR CAUGHT ON FIRE FOR "NO APPARENT REASON".
Corrective Action:
MY 13 MONTH OLD CAR CAUGHT ON FIRE FOR "NO APPARENT REASON".
Additional Notes:
MY 13 MONTH OLD CAR CAUGHT ON FIRE FOR "NO APPARENT REASON".
Mfg Campaign: 11121955
Recall Date: Aug 23, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE OPERATING THE VEHICLE AND APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ 85260), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE OPERATING THE VEHICLE AND APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ 85260), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE OPERATING THE VEHICLE AND APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ 85260), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11.
Mfg Campaign: 11104004
Recall Date: Jun 26, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING HOME AT NIGHT ON THE FREEWAY AND THEN A SUDDEN BOOM! SOUNDED LIKE A BRICK HIT THE ROOF OF THE CAR. FRIGHTEN A BIT BUT MANAGED TO PULL OVER AND THE NOTICED THE SUNROOF WAS SHATTERED. DROVE SOME SLOWLY AND LOOKED AT IT MORE WHEN I GOT HOME. I NOTICED THAT THE GLASS LOOKS LIKE IT BLEW UP LIKE A VOLCANO. IT BLEW OUTWARD. SO I STARTED SEARCHING IF THIS WAS A KNOWN ISSUE AND FOUND OUT THAT IT WAS WITH MANY MANUFACTURERS.
Corrective Action:
DRIVING HOME AT NIGHT ON THE FREEWAY AND THEN A SUDDEN BOOM! SOUNDED LIKE A BRICK HIT THE ROOF OF THE CAR. FRIGHTEN A BIT BUT MANAGED TO PULL OVER AND THE NOTICED THE SUNROOF WAS SHATTERED. DROVE SOME SLOWLY AND LOOKED AT IT MORE WHEN I GOT HOME. I NOTICED THAT THE GLASS LOOKS LIKE IT BLEW UP LIKE A VOLCANO. IT BLEW OUTWARD. SO I STARTED SEARCHING IF THIS WAS A KNOWN ISSUE AND FOUND OUT THAT IT WAS WITH MANY MANUFACTURERS.
Additional Notes:
DRIVING HOME AT NIGHT ON THE FREEWAY AND THEN A SUDDEN BOOM! SOUNDED LIKE A BRICK HIT THE ROOF OF THE CAR. FRIGHTEN A BIT BUT MANAGED TO PULL OVER AND THE NOTICED THE SUNROOF WAS SHATTERED. DROVE SOME SLOWLY AND LOOKED AT IT MORE WHEN I GOT HOME. I NOTICED THAT THE GLASS LOOKS LIKE IT BLEW UP LIKE A VOLCANO. IT BLEW OUTWARD. SO I STARTED SEARCHING IF THIS WAS A KNOWN ISSUE AND FOUND OUT THAT IT WAS WITH MANY MANUFACTURERS.
Mfg Campaign: 11057395
Recall Date: Dec 29, 2017
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11033990
Recall Date: Oct 17, 2017
Subaru Of America, Inc.
Defect Description:
SUSPENSION:FRONT:WHEEL BEARING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11033990
Recall Date: Oct 17, 2017
Subaru Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Corrective Action:
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Additional Notes:
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Mfg Campaign: 11003252
Recall Date: Jul 6, 2017
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Corrective Action:
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Additional Notes:
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Mfg Campaign: 11003252
Recall Date: Jul 6, 2017
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