Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2015-2016 WRX vehicles manufactured April 10, 2015, to October 21, 2015, and Forester 2.0XT vehicles manufactured April 10, 2015, to October 20, 2015. The turbocharger air intake duct may crack and possibly result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTA-62
Recall Date: Mar 21, 2016
Consumer Complaints
578 ComplaintsSubaru Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE INSTRUMENT PANEL IMPOSSIBLE TO SEE ON SUNNY DAYS. *SMD THE CONSUMER STATED NO ONE AT THE DEALER, COULD TELL HIM WHERE THE SENSOR WAS THAT REGISTERED THE AMBIENT LIGHT TO DIM THE INSTRUMENT PANEL. *JB
Corrective Action:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE INSTRUMENT PANEL IMPOSSIBLE TO SEE ON SUNNY DAYS. *SMD THE CONSUMER STATED NO ONE AT THE DEALER, COULD TELL HIM WHERE THE SENSOR WAS THAT REGISTERED THE AMBIENT LIGHT TO DIM THE INSTRUMENT PANEL. *JB
Additional Notes:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE INSTRUMENT PANEL IMPOSSIBLE TO SEE ON SUNNY DAYS. *SMD THE CONSUMER STATED NO ONE AT THE DEALER, COULD TELL HIM WHERE THE SENSOR WAS THAT REGISTERED THE AMBIENT LIGHT TO DIM THE INSTRUMENT PANEL. *JB
Mfg Campaign: 10852636
Recall Date: Mar 30, 2016
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
THE BASE MODEL STEEL WHEEL HAS A TROUGH RUNNING AROUND THE INSIDE OF THE WHEEL, TWO INCHES WIDE AND ONE INCH DEEP. SNOW PACKS INTO THE WHEELS, MELTS, AND OVERNIGHT THE WATER THAT ACCUMULATES IN THE TROUGH AT THE BASE OF THE WHEEL FREEZES SOLIDLY. IT WILL NOT BREAK LOOSE. THIS ICE BLOCK IS THE EQUIVALENT OF A VERY LARGE WHEEL BALANCE WEIGHT. THE CAR SHAKES VIOLENTLY AT SPEEDS OVER 45 MPH. THIS REPRESENTS A SIGNIFICANT IMMEDIATE SAFETY ISSUE AS WELL AS A LONG TERM SAFETY ISSUE DUE TO THE LIKELY DAMAGE TO THE ALIGNMENT AND FRONT END OF THE VEHICLE. THIS HAPPENED TWICE WITHIN SIX WEEKS. THE DEALER'S RESPONSE WAS TO TAKE IT TO CAR WASH. I WROTE SUBARU OF AMERICA AND WAS TOLD THEY WILL PASS MY EXPERIENCE ON TO NEW PRODUCT DEVELOPMENT.
Corrective Action:
THE BASE MODEL STEEL WHEEL HAS A TROUGH RUNNING AROUND THE INSIDE OF THE WHEEL, TWO INCHES WIDE AND ONE INCH DEEP. SNOW PACKS INTO THE WHEELS, MELTS, AND OVERNIGHT THE WATER THAT ACCUMULATES IN THE TROUGH AT THE BASE OF THE WHEEL FREEZES SOLIDLY. IT WILL NOT BREAK LOOSE. THIS ICE BLOCK IS THE EQUIVALENT OF A VERY LARGE WHEEL BALANCE WEIGHT. THE CAR SHAKES VIOLENTLY AT SPEEDS OVER 45 MPH. THIS REPRESENTS A SIGNIFICANT IMMEDIATE SAFETY ISSUE AS WELL AS A LONG TERM SAFETY ISSUE DUE TO THE LIKELY DAMAGE TO THE ALIGNMENT AND FRONT END OF THE VEHICLE. THIS HAPPENED TWICE WITHIN SIX WEEKS. THE DEALER'S RESPONSE WAS TO TAKE IT TO CAR WASH. I WROTE SUBARU OF AMERICA AND WAS TOLD THEY WILL PASS MY EXPERIENCE ON TO NEW PRODUCT DEVELOPMENT.
Additional Notes:
THE BASE MODEL STEEL WHEEL HAS A TROUGH RUNNING AROUND THE INSIDE OF THE WHEEL, TWO INCHES WIDE AND ONE INCH DEEP. SNOW PACKS INTO THE WHEELS, MELTS, AND OVERNIGHT THE WATER THAT ACCUMULATES IN THE TROUGH AT THE BASE OF THE WHEEL FREEZES SOLIDLY. IT WILL NOT BREAK LOOSE. THIS ICE BLOCK IS THE EQUIVALENT OF A VERY LARGE WHEEL BALANCE WEIGHT. THE CAR SHAKES VIOLENTLY AT SPEEDS OVER 45 MPH. THIS REPRESENTS A SIGNIFICANT IMMEDIATE SAFETY ISSUE AS WELL AS A LONG TERM SAFETY ISSUE DUE TO THE LIKELY DAMAGE TO THE ALIGNMENT AND FRONT END OF THE VEHICLE. THIS HAPPENED TWICE WITHIN SIX WEEKS. THE DEALER'S RESPONSE WAS TO TAKE IT TO CAR WASH. I WROTE SUBARU OF AMERICA AND WAS TOLD THEY WILL PASS MY EXPERIENCE ON TO NEW PRODUCT DEVELOPMENT.
Mfg Campaign: 10852172
Recall Date: Mar 29, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUBARU EYESIGHT TECHNOLOGY THAT PREVENTS ACCIDENTS AND SAVE LIVES IS NOT OFFERED ON SUBARU FORESTER BASIC MODEL - SUBARU CREATED 2 CLASSES OF CITIZENS - WHO CAN AFFORD EXPENSIVE PREMIUM TRIMS OF SUBARU FORESTER (YOU CAN HAVE LIFE SAVING TECHNOLOGY) AND THOSE WHO CAN AFFORD ONLY BASIC TRIM (YOU ARE NOT ALLOWED TO HAVE YOUR CAR TO BE EQUIPMENT WITH LIFE SAVING EYESIGHT TECHNOLOGY - NO MONEY - DIE THEN). THE REASON - MONEY GRABBING! SUBARU WANTS TO FORCE BUYERS TO BUY MORE EXPENSIVE TRIMS. BUT THIS TECHNOLOGY IS MOST NEEDED FOR PARENTS (WHO CAN BE DISTRACTED BY I.E. CHOKING CHILD) AND PARENTS USUALLY HAVE A LOT OF EXPENSES AND CANNOT AFFORD EXPENSIVE TRIMS. THIS MONEY GRABBING DISCRIMINATION IS CRIMINAL AND KILLS CHILDREN! I SEE A LOT OF ACCIDENTS CAUSED BY PARENTS DISTRACTED BY CHILDREN - HOW MANY CHILDREN HAVE TO DIE BECAUSE SUBARU WANTS TO GRAB MORE MONEY AND DO NOT OFFER LIFE SAVING EYESIGHT ON BASIC TRIM OF SUBARU FORESTER. PLEASE NOTE THAT I WILL BE WRITING TO MEMBERS OF CONGRESS (I WANT CONGRESS TO HAVE A HEARING ON THAT CRIMINAL DISCRIMINATION THAT KILLS CHILDREN) AND YOUR ACTION TAKEN WILL BE INCLUDED IN THAT HEARING.
Corrective Action:
SUBARU EYESIGHT TECHNOLOGY THAT PREVENTS ACCIDENTS AND SAVE LIVES IS NOT OFFERED ON SUBARU FORESTER BASIC MODEL - SUBARU CREATED 2 CLASSES OF CITIZENS - WHO CAN AFFORD EXPENSIVE PREMIUM TRIMS OF SUBARU FORESTER (YOU CAN HAVE LIFE SAVING TECHNOLOGY) AND THOSE WHO CAN AFFORD ONLY BASIC TRIM (YOU ARE NOT ALLOWED TO HAVE YOUR CAR TO BE EQUIPMENT WITH LIFE SAVING EYESIGHT TECHNOLOGY - NO MONEY - DIE THEN). THE REASON - MONEY GRABBING! SUBARU WANTS TO FORCE BUYERS TO BUY MORE EXPENSIVE TRIMS. BUT THIS TECHNOLOGY IS MOST NEEDED FOR PARENTS (WHO CAN BE DISTRACTED BY I.E. CHOKING CHILD) AND PARENTS USUALLY HAVE A LOT OF EXPENSES AND CANNOT AFFORD EXPENSIVE TRIMS. THIS MONEY GRABBING DISCRIMINATION IS CRIMINAL AND KILLS CHILDREN! I SEE A LOT OF ACCIDENTS CAUSED BY PARENTS DISTRACTED BY CHILDREN - HOW MANY CHILDREN HAVE TO DIE BECAUSE SUBARU WANTS TO GRAB MORE MONEY AND DO NOT OFFER LIFE SAVING EYESIGHT ON BASIC TRIM OF SUBARU FORESTER. PLEASE NOTE THAT I WILL BE WRITING TO MEMBERS OF CONGRESS (I WANT CONGRESS TO HAVE A HEARING ON THAT CRIMINAL DISCRIMINATION THAT KILLS CHILDREN) AND YOUR ACTION TAKEN WILL BE INCLUDED IN THAT HEARING.
Additional Notes:
SUBARU EYESIGHT TECHNOLOGY THAT PREVENTS ACCIDENTS AND SAVE LIVES IS NOT OFFERED ON SUBARU FORESTER BASIC MODEL - SUBARU CREATED 2 CLASSES OF CITIZENS - WHO CAN AFFORD EXPENSIVE PREMIUM TRIMS OF SUBARU FORESTER (YOU CAN HAVE LIFE SAVING TECHNOLOGY) AND THOSE WHO CAN AFFORD ONLY BASIC TRIM (YOU ARE NOT ALLOWED TO HAVE YOUR CAR TO BE EQUIPMENT WITH LIFE SAVING EYESIGHT TECHNOLOGY - NO MONEY - DIE THEN). THE REASON - MONEY GRABBING! SUBARU WANTS TO FORCE BUYERS TO BUY MORE EXPENSIVE TRIMS. BUT THIS TECHNOLOGY IS MOST NEEDED FOR PARENTS (WHO CAN BE DISTRACTED BY I.E. CHOKING CHILD) AND PARENTS USUALLY HAVE A LOT OF EXPENSES AND CANNOT AFFORD EXPENSIVE TRIMS. THIS MONEY GRABBING DISCRIMINATION IS CRIMINAL AND KILLS CHILDREN! I SEE A LOT OF ACCIDENTS CAUSED BY PARENTS DISTRACTED BY CHILDREN - HOW MANY CHILDREN HAVE TO DIE BECAUSE SUBARU WANTS TO GRAB MORE MONEY AND DO NOT OFFER LIFE SAVING EYESIGHT ON BASIC TRIM OF SUBARU FORESTER. PLEASE NOTE THAT I WILL BE WRITING TO MEMBERS OF CONGRESS (I WANT CONGRESS TO HAVE A HEARING ON THAT CRIMINAL DISCRIMINATION THAT KILLS CHILDREN) AND YOUR ACTION TAKEN WILL BE INCLUDED IN THAT HEARING.
Mfg Campaign: 10850772
Recall Date: Mar 21, 2016
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?
Corrective Action:
MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?
Additional Notes:
MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?
Mfg Campaign: 10849902
Recall Date: Mar 16, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?
Corrective Action:
MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?
Additional Notes:
MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?
Mfg Campaign: 10849902
Recall Date: Mar 16, 2016
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
EYESIGHT SYSTEM DID NOT PICK UP VEHICLE IN FROMT OF CAR AND PROCEED TO DRIVE STRAIGHT TOWARD AT 70MPH, I HAD TO BRAKE THE CAR. THIS HAPPENED TWICE IN ONE DAY. DEALER SAID THEY TESTED CAR AND SYSTEM WAS WORKING FINE. THE SYSTEM DID NOT DETECT THE LARGE VEHICLE IN FRONT.
Corrective Action:
EYESIGHT SYSTEM DID NOT PICK UP VEHICLE IN FROMT OF CAR AND PROCEED TO DRIVE STRAIGHT TOWARD AT 70MPH, I HAD TO BRAKE THE CAR. THIS HAPPENED TWICE IN ONE DAY. DEALER SAID THEY TESTED CAR AND SYSTEM WAS WORKING FINE. THE SYSTEM DID NOT DETECT THE LARGE VEHICLE IN FRONT.
Additional Notes:
EYESIGHT SYSTEM DID NOT PICK UP VEHICLE IN FROMT OF CAR AND PROCEED TO DRIVE STRAIGHT TOWARD AT 70MPH, I HAD TO BRAKE THE CAR. THIS HAPPENED TWICE IN ONE DAY. DEALER SAID THEY TESTED CAR AND SYSTEM WAS WORKING FINE. THE SYSTEM DID NOT DETECT THE LARGE VEHICLE IN FRONT.
Mfg Campaign: 10825580
Recall Date: Feb 11, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EYESIGHT SYSTEM DID NOT PICK UP VEHICLE IN FROMT OF CAR AND PROCEED TO DRIVE STRAIGHT TOWARD AT 70MPH, I HAD TO BRAKE THE CAR. THIS HAPPENED TWICE IN ONE DAY. DEALER SAID THEY TESTED CAR AND SYSTEM WAS WORKING FINE. THE SYSTEM DID NOT DETECT THE LARGE VEHICLE IN FRONT.
Corrective Action:
EYESIGHT SYSTEM DID NOT PICK UP VEHICLE IN FROMT OF CAR AND PROCEED TO DRIVE STRAIGHT TOWARD AT 70MPH, I HAD TO BRAKE THE CAR. THIS HAPPENED TWICE IN ONE DAY. DEALER SAID THEY TESTED CAR AND SYSTEM WAS WORKING FINE. THE SYSTEM DID NOT DETECT THE LARGE VEHICLE IN FRONT.
Additional Notes:
EYESIGHT SYSTEM DID NOT PICK UP VEHICLE IN FROMT OF CAR AND PROCEED TO DRIVE STRAIGHT TOWARD AT 70MPH, I HAD TO BRAKE THE CAR. THIS HAPPENED TWICE IN ONE DAY. DEALER SAID THEY TESTED CAR AND SYSTEM WAS WORKING FINE. THE SYSTEM DID NOT DETECT THE LARGE VEHICLE IN FRONT.
Mfg Campaign: 10825580
Recall Date: Feb 11, 2016
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Corrective Action:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Additional Notes:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Mfg Campaign: 10823231
Recall Date: Jan 30, 2016
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Corrective Action:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Additional Notes:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Mfg Campaign: 10823231
Recall Date: Jan 30, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Corrective Action:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Additional Notes:
IN A CLOSED PARKING LOT, I WAS GETTING READY TO PARK IN A SPACE. WITH MY FOOT ON THE BRAKE, I CUT THE WHEEL TO THE RIGHT AND THEN EASED MY FOOT OFF THE BRAKE TO MANEUVER INTO THE PARKING SPOT. I PUSHED THE BRAKE AGAIN IN PREPARATION TO STRAIGHTEN THE WHEELS AND FINISH PARKING, NO SPEED REGISTERING ON THE GAUGE. WITH MY FOOT ON THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AND JUMPED. I LIFTED MY FOOT OFF THE BRAKE, AND SLAMMED IT BACK DOWN ON THE BRAKE ATTEMPTING TO HALT THE VEHICLE. INSTEAD, WITH MY FOOT STILL FIRMLY ON THE BRAKE, THE VEHICLE ACCELERATED AGAIN, AND FASTER, RIGHT INTO A WALL. I HAD BEEN UNABLE TO STRAIGHTEN THE WHEELS, SO THE IMPACT WAS NOT HEAD-ON, BUT RATHER CONTINUING THE RIGHT-TURN'S ANGLE, AND IMPACT OCCURRED ON THE DRIVER'S SIDE, FRONT-END. 2 AIRBAGS DEPLOYED WITH A SLIGHT DELAY, CAUSING SEVERE BRUISING TO MY LEGS WHICH AFFECT MY WALKING, AND MUSCLE TEARS CAUSING SEVERE NECK AND SPINE PAIN. THOUGH I WAS WEARING MY SEATBELT DURING THE COLLISION, IT RETRACTED WHEN I OPENED THE DOOR, AND WE WERE UNABLE TO DISLODGE IT WHEN WE HAD TO MOVE THE VEHICLE FOR TOWING. TO REITERATE, WHILE ATTEMPTING TO PARK THE VEHICLE AT MINIMAL SPEED, THE VEHICLE ACCELERATED ON ITS OWN, WITH MY FOOT FIRMLY PRESSING THE BRAKE.
Mfg Campaign: 10823231
Recall Date: Jan 30, 2016
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE BEGINS TO ACCELERATE FROM PARKING LOT INTO TRAFFIC, BUT THEN GAS PEDAL HITS A "DEAD SPOT". GAS PEDAL IS NON-RESPONSIVE. UNABLE TO ACCELERATE UNTIL CONTINUALLY DEPRESSING GAS PEDAL 3/4 WAY TO FLOOR BOARD. THEN IT SURGES AHEAD! PROBLEM IS REPEATABLE AND IN MY OPINION VERY DANGEROUS. 1. PULLING INTO TRAFFIC AND UNABLE TO ACCELERATE TO TRAFFIC SPEED. 2. SUDDEN, UNCONTROLLED ACCELERATION. I CONTACTED THE ORIGINAL DEALERSHIP SERVICE DEPARTMENT AND THEY SAID IT'S NORMAL. HAVE CONTACTED ANOTHER DEALERSHIP AND THEY WILL REVISIT MY COMPLAINT.
Corrective Action:
VEHICLE BEGINS TO ACCELERATE FROM PARKING LOT INTO TRAFFIC, BUT THEN GAS PEDAL HITS A "DEAD SPOT". GAS PEDAL IS NON-RESPONSIVE. UNABLE TO ACCELERATE UNTIL CONTINUALLY DEPRESSING GAS PEDAL 3/4 WAY TO FLOOR BOARD. THEN IT SURGES AHEAD! PROBLEM IS REPEATABLE AND IN MY OPINION VERY DANGEROUS. 1. PULLING INTO TRAFFIC AND UNABLE TO ACCELERATE TO TRAFFIC SPEED. 2. SUDDEN, UNCONTROLLED ACCELERATION. I CONTACTED THE ORIGINAL DEALERSHIP SERVICE DEPARTMENT AND THEY SAID IT'S NORMAL. HAVE CONTACTED ANOTHER DEALERSHIP AND THEY WILL REVISIT MY COMPLAINT.
Additional Notes:
VEHICLE BEGINS TO ACCELERATE FROM PARKING LOT INTO TRAFFIC, BUT THEN GAS PEDAL HITS A "DEAD SPOT". GAS PEDAL IS NON-RESPONSIVE. UNABLE TO ACCELERATE UNTIL CONTINUALLY DEPRESSING GAS PEDAL 3/4 WAY TO FLOOR BOARD. THEN IT SURGES AHEAD! PROBLEM IS REPEATABLE AND IN MY OPINION VERY DANGEROUS. 1. PULLING INTO TRAFFIC AND UNABLE TO ACCELERATE TO TRAFFIC SPEED. 2. SUDDEN, UNCONTROLLED ACCELERATION. I CONTACTED THE ORIGINAL DEALERSHIP SERVICE DEPARTMENT AND THEY SAID IT'S NORMAL. HAVE CONTACTED ANOTHER DEALERSHIP AND THEY WILL REVISIT MY COMPLAINT.
Mfg Campaign: 10822403
Recall Date: Jan 26, 2016
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR HAS 11,000 MILES, AUTOMATIC TRANSMISSION. WHILE DRIVING STRAIGHT ON A HIGHWAY USING THE CRUISE CONTROL SET AT 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ON (FEET NOT TOUCHING THE GAS PEDAL OR BRAKE) THE CAR ENGINE RPM'S BEGAN INCREASING TILL IT REACHED THE REV LIMITER. AT THE SAME TIME THE ENGINE RPM BEGAN REVVING HIGH, THE CAR BEGAN TO COAST AS IF IT WAS IN NEUTRAL. BUT THE GEAR SHIFT REMAINED IN DRIVE. AFTER A FEW SECONDS OF THE ENGINE REVVING AS HIGH AS IT COULD, THE ENGINE SHUT OFF AND I WAS ABLE TO GET THE CAR STOPPED. I HAD TO PUT MY HAZARDS ON AND STEER OFF TO THE SHOULDER TO AVOID GETTING HIT FROM BEHIND. THIS HAS HAPPENED TO ME TWICE. FIRST TIME 10/8/15 THE CAR WOULD NOT START AFTER I COASTED TO A STOP AND HAD TO HAVE IT TOWED TO THE SUBARU DEALER. THEY HOOKED THE CAR UP TO THEIR COMPUTER FOR A DIAGNOSTIC TEST AND FOUND NO ERROR CODES. SECOND TIME THIS HAPPENED TO ME ON 1/2/16 AFTER STOPPING ON THE SHOULDER I WAS ABLE TO RESTART THE CAR AND DRIVE HOME WITHOUT USING CRUISE CONTROL. THE CAR IS GOING BACK TO THE DEALER FOR ANOTHER TEST THIS FRIDAY 1/8/16. THIS WHOLE PROCESS PROBABLY TAKES ABOUT 30 SECOND OR SO. BUT ITS VERY DANGEROUS. ITS ALMOST AS IF THE TRANSMISSION IS SOME HOW NOT ENGAGED. SINCE THE CRUISE IS SET AT 65 MPH IT TRIES TO INCREASES ENGINE RPM TO MAINTAIN 65 MPH SPEED BUT THE TRANSMISSION IS NOT ENGAGED SO CAR DOES NOT ACCELERATE. CRUISE SEES CAR SLOWING DOWN SO SPEEDS UP THE ENGINE TO COMPENSATE. CARS STILL DOESN'T SPEED UP. EVENTUALLY ENGINE RPM MAXES OUT FOR A FEW SECONDS AND TURNS ITSELF OFF. I FEEL LIKE THE PROBLEM LIES WITH THE TRANSMISSION MOST LIKELY OR POSSIBLY THE CRUISE CONTROL. I ALSO NOTICE WHEN PULLING OUT OF A PARKING SPACE GOING FROM REVERSE TO DRIVE IT TAKES ABOUT 5 SECONDS FOR THE TRANSMISSION TO ENGAGE. TO THE POINT THAT I ROLL BACK A FEW FEET.
Corrective Action:
CAR HAS 11,000 MILES, AUTOMATIC TRANSMISSION. WHILE DRIVING STRAIGHT ON A HIGHWAY USING THE CRUISE CONTROL SET AT 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ON (FEET NOT TOUCHING THE GAS PEDAL OR BRAKE) THE CAR ENGINE RPM'S BEGAN INCREASING TILL IT REACHED THE REV LIMITER. AT THE SAME TIME THE ENGINE RPM BEGAN REVVING HIGH, THE CAR BEGAN TO COAST AS IF IT WAS IN NEUTRAL. BUT THE GEAR SHIFT REMAINED IN DRIVE. AFTER A FEW SECONDS OF THE ENGINE REVVING AS HIGH AS IT COULD, THE ENGINE SHUT OFF AND I WAS ABLE TO GET THE CAR STOPPED. I HAD TO PUT MY HAZARDS ON AND STEER OFF TO THE SHOULDER TO AVOID GETTING HIT FROM BEHIND. THIS HAS HAPPENED TO ME TWICE. FIRST TIME 10/8/15 THE CAR WOULD NOT START AFTER I COASTED TO A STOP AND HAD TO HAVE IT TOWED TO THE SUBARU DEALER. THEY HOOKED THE CAR UP TO THEIR COMPUTER FOR A DIAGNOSTIC TEST AND FOUND NO ERROR CODES. SECOND TIME THIS HAPPENED TO ME ON 1/2/16 AFTER STOPPING ON THE SHOULDER I WAS ABLE TO RESTART THE CAR AND DRIVE HOME WITHOUT USING CRUISE CONTROL. THE CAR IS GOING BACK TO THE DEALER FOR ANOTHER TEST THIS FRIDAY 1/8/16. THIS WHOLE PROCESS PROBABLY TAKES ABOUT 30 SECOND OR SO. BUT ITS VERY DANGEROUS. ITS ALMOST AS IF THE TRANSMISSION IS SOME HOW NOT ENGAGED. SINCE THE CRUISE IS SET AT 65 MPH IT TRIES TO INCREASES ENGINE RPM TO MAINTAIN 65 MPH SPEED BUT THE TRANSMISSION IS NOT ENGAGED SO CAR DOES NOT ACCELERATE. CRUISE SEES CAR SLOWING DOWN SO SPEEDS UP THE ENGINE TO COMPENSATE. CARS STILL DOESN'T SPEED UP. EVENTUALLY ENGINE RPM MAXES OUT FOR A FEW SECONDS AND TURNS ITSELF OFF. I FEEL LIKE THE PROBLEM LIES WITH THE TRANSMISSION MOST LIKELY OR POSSIBLY THE CRUISE CONTROL. I ALSO NOTICE WHEN PULLING OUT OF A PARKING SPACE GOING FROM REVERSE TO DRIVE IT TAKES ABOUT 5 SECONDS FOR THE TRANSMISSION TO ENGAGE. TO THE POINT THAT I ROLL BACK A FEW FEET.
Additional Notes:
CAR HAS 11,000 MILES, AUTOMATIC TRANSMISSION. WHILE DRIVING STRAIGHT ON A HIGHWAY USING THE CRUISE CONTROL SET AT 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ON (FEET NOT TOUCHING THE GAS PEDAL OR BRAKE) THE CAR ENGINE RPM'S BEGAN INCREASING TILL IT REACHED THE REV LIMITER. AT THE SAME TIME THE ENGINE RPM BEGAN REVVING HIGH, THE CAR BEGAN TO COAST AS IF IT WAS IN NEUTRAL. BUT THE GEAR SHIFT REMAINED IN DRIVE. AFTER A FEW SECONDS OF THE ENGINE REVVING AS HIGH AS IT COULD, THE ENGINE SHUT OFF AND I WAS ABLE TO GET THE CAR STOPPED. I HAD TO PUT MY HAZARDS ON AND STEER OFF TO THE SHOULDER TO AVOID GETTING HIT FROM BEHIND. THIS HAS HAPPENED TO ME TWICE. FIRST TIME 10/8/15 THE CAR WOULD NOT START AFTER I COASTED TO A STOP AND HAD TO HAVE IT TOWED TO THE SUBARU DEALER. THEY HOOKED THE CAR UP TO THEIR COMPUTER FOR A DIAGNOSTIC TEST AND FOUND NO ERROR CODES. SECOND TIME THIS HAPPENED TO ME ON 1/2/16 AFTER STOPPING ON THE SHOULDER I WAS ABLE TO RESTART THE CAR AND DRIVE HOME WITHOUT USING CRUISE CONTROL. THE CAR IS GOING BACK TO THE DEALER FOR ANOTHER TEST THIS FRIDAY 1/8/16. THIS WHOLE PROCESS PROBABLY TAKES ABOUT 30 SECOND OR SO. BUT ITS VERY DANGEROUS. ITS ALMOST AS IF THE TRANSMISSION IS SOME HOW NOT ENGAGED. SINCE THE CRUISE IS SET AT 65 MPH IT TRIES TO INCREASES ENGINE RPM TO MAINTAIN 65 MPH SPEED BUT THE TRANSMISSION IS NOT ENGAGED SO CAR DOES NOT ACCELERATE. CRUISE SEES CAR SLOWING DOWN SO SPEEDS UP THE ENGINE TO COMPENSATE. CARS STILL DOESN'T SPEED UP. EVENTUALLY ENGINE RPM MAXES OUT FOR A FEW SECONDS AND TURNS ITSELF OFF. I FEEL LIKE THE PROBLEM LIES WITH THE TRANSMISSION MOST LIKELY OR POSSIBLY THE CRUISE CONTROL. I ALSO NOTICE WHEN PULLING OUT OF A PARKING SPACE GOING FROM REVERSE TO DRIVE IT TAKES ABOUT 5 SECONDS FOR THE TRANSMISSION TO ENGAGE. TO THE POINT THAT I ROLL BACK A FEW FEET.
Mfg Campaign: 10818271
Recall Date: Jan 5, 2016
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
EYESIGHT AND CRUISE CONTROL INTERMITTENT SHUTDOWN AND RESTART. ON AN INCREASINGLY FREQUENT BASIS, WHEN THE CRUISE CONTROL AND EYESIGHT ARE ENGAGED, BOTH WILL DISABLE AND CAN BE A FEW SECONDS TO MINUTES BEFORE THE EYESIGHT RE-ENABLES AND THE CRUISE CONTROL CAN MANUALLY BE RE-ENGAGED. WHEN THIS HAPPENS, VEHICLE GOES FROM AUTO-DRIVE TO MANUAL-DRIVE. ALSO, AN E1 ERROR APPEARED ON THE ODOMETER DISPLAY.
Corrective Action:
EYESIGHT AND CRUISE CONTROL INTERMITTENT SHUTDOWN AND RESTART. ON AN INCREASINGLY FREQUENT BASIS, WHEN THE CRUISE CONTROL AND EYESIGHT ARE ENGAGED, BOTH WILL DISABLE AND CAN BE A FEW SECONDS TO MINUTES BEFORE THE EYESIGHT RE-ENABLES AND THE CRUISE CONTROL CAN MANUALLY BE RE-ENGAGED. WHEN THIS HAPPENS, VEHICLE GOES FROM AUTO-DRIVE TO MANUAL-DRIVE. ALSO, AN E1 ERROR APPEARED ON THE ODOMETER DISPLAY.
Additional Notes:
EYESIGHT AND CRUISE CONTROL INTERMITTENT SHUTDOWN AND RESTART. ON AN INCREASINGLY FREQUENT BASIS, WHEN THE CRUISE CONTROL AND EYESIGHT ARE ENGAGED, BOTH WILL DISABLE AND CAN BE A FEW SECONDS TO MINUTES BEFORE THE EYESIGHT RE-ENABLES AND THE CRUISE CONTROL CAN MANUALLY BE RE-ENGAGED. WHEN THIS HAPPENS, VEHICLE GOES FROM AUTO-DRIVE TO MANUAL-DRIVE. ALSO, AN E1 ERROR APPEARED ON THE ODOMETER DISPLAY.
Mfg Campaign: 10810511
Recall Date: Dec 15, 2015
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EYESIGHT AND CRUISE CONTROL INTERMITTENT SHUTDOWN AND RESTART. ON AN INCREASINGLY FREQUENT BASIS, WHEN THE CRUISE CONTROL AND EYESIGHT ARE ENGAGED, BOTH WILL DISABLE AND CAN BE A FEW SECONDS TO MINUTES BEFORE THE EYESIGHT RE-ENABLES AND THE CRUISE CONTROL CAN MANUALLY BE RE-ENGAGED. WHEN THIS HAPPENS, VEHICLE GOES FROM AUTO-DRIVE TO MANUAL-DRIVE. ALSO, AN E1 ERROR APPEARED ON THE ODOMETER DISPLAY.
Corrective Action:
EYESIGHT AND CRUISE CONTROL INTERMITTENT SHUTDOWN AND RESTART. ON AN INCREASINGLY FREQUENT BASIS, WHEN THE CRUISE CONTROL AND EYESIGHT ARE ENGAGED, BOTH WILL DISABLE AND CAN BE A FEW SECONDS TO MINUTES BEFORE THE EYESIGHT RE-ENABLES AND THE CRUISE CONTROL CAN MANUALLY BE RE-ENGAGED. WHEN THIS HAPPENS, VEHICLE GOES FROM AUTO-DRIVE TO MANUAL-DRIVE. ALSO, AN E1 ERROR APPEARED ON THE ODOMETER DISPLAY.
Additional Notes:
EYESIGHT AND CRUISE CONTROL INTERMITTENT SHUTDOWN AND RESTART. ON AN INCREASINGLY FREQUENT BASIS, WHEN THE CRUISE CONTROL AND EYESIGHT ARE ENGAGED, BOTH WILL DISABLE AND CAN BE A FEW SECONDS TO MINUTES BEFORE THE EYESIGHT RE-ENABLES AND THE CRUISE CONTROL CAN MANUALLY BE RE-ENGAGED. WHEN THIS HAPPENS, VEHICLE GOES FROM AUTO-DRIVE TO MANUAL-DRIVE. ALSO, AN E1 ERROR APPEARED ON THE ODOMETER DISPLAY.
Mfg Campaign: 10810511
Recall Date: Dec 15, 2015
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CAR WAS BEING DRIVEN IN A RESIDENTIAL AREA. THE DRIVER STOPPED TO MAKE A U-TURN THEN SLOWLY STARTED TO TAKE HER FOOT OFF THE BRAKE WHILE MOVING THE STEERING WHEEL TO THE LEFT WHEN THE CAR SUDDENLY ACCELERATED TO THE RIGHT (OPPOSITE DIRECTION). THE DRIVER LOST CONTROL OF THE VEHICLE AND THE VEHICLE STOPPED ONLY AFTER COLLIDING INTO A STREET POLE.
Corrective Action:
THE CAR WAS BEING DRIVEN IN A RESIDENTIAL AREA. THE DRIVER STOPPED TO MAKE A U-TURN THEN SLOWLY STARTED TO TAKE HER FOOT OFF THE BRAKE WHILE MOVING THE STEERING WHEEL TO THE LEFT WHEN THE CAR SUDDENLY ACCELERATED TO THE RIGHT (OPPOSITE DIRECTION). THE DRIVER LOST CONTROL OF THE VEHICLE AND THE VEHICLE STOPPED ONLY AFTER COLLIDING INTO A STREET POLE.
Additional Notes:
THE CAR WAS BEING DRIVEN IN A RESIDENTIAL AREA. THE DRIVER STOPPED TO MAKE A U-TURN THEN SLOWLY STARTED TO TAKE HER FOOT OFF THE BRAKE WHILE MOVING THE STEERING WHEEL TO THE LEFT WHEN THE CAR SUDDENLY ACCELERATED TO THE RIGHT (OPPOSITE DIRECTION). THE DRIVER LOST CONTROL OF THE VEHICLE AND THE VEHICLE STOPPED ONLY AFTER COLLIDING INTO A STREET POLE.
Mfg Campaign: 10810175
Recall Date: Dec 14, 2015
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE CAR WAS BEING DRIVEN IN A RESIDENTIAL AREA. THE DRIVER STOPPED TO MAKE A U-TURN THEN SLOWLY STARTED TO TAKE HER FOOT OFF THE BRAKE WHILE MOVING THE STEERING WHEEL TO THE LEFT WHEN THE CAR SUDDENLY ACCELERATED TO THE RIGHT (OPPOSITE DIRECTION). THE DRIVER LOST CONTROL OF THE VEHICLE AND THE VEHICLE STOPPED ONLY AFTER COLLIDING INTO A STREET POLE.
Corrective Action:
THE CAR WAS BEING DRIVEN IN A RESIDENTIAL AREA. THE DRIVER STOPPED TO MAKE A U-TURN THEN SLOWLY STARTED TO TAKE HER FOOT OFF THE BRAKE WHILE MOVING THE STEERING WHEEL TO THE LEFT WHEN THE CAR SUDDENLY ACCELERATED TO THE RIGHT (OPPOSITE DIRECTION). THE DRIVER LOST CONTROL OF THE VEHICLE AND THE VEHICLE STOPPED ONLY AFTER COLLIDING INTO A STREET POLE.
Additional Notes:
THE CAR WAS BEING DRIVEN IN A RESIDENTIAL AREA. THE DRIVER STOPPED TO MAKE A U-TURN THEN SLOWLY STARTED TO TAKE HER FOOT OFF THE BRAKE WHILE MOVING THE STEERING WHEEL TO THE LEFT WHEN THE CAR SUDDENLY ACCELERATED TO THE RIGHT (OPPOSITE DIRECTION). THE DRIVER LOST CONTROL OF THE VEHICLE AND THE VEHICLE STOPPED ONLY AFTER COLLIDING INTO A STREET POLE.
Mfg Campaign: 10810175
Recall Date: Dec 14, 2015
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MODELS W/ MANUAL CLIMITE CONTROL: VERY HARD TO SEE SETTINGS, ESPECIALLY IN DAY TIME, AND IF NEED TO ADJUST WHILE DRIVING SUCH AS TO DE-FOG WINDOWS, MAY RESULT IN DRIVING OFF THE SIDE OF THE ROAD AND WRECKING.
Corrective Action:
MODELS W/ MANUAL CLIMITE CONTROL: VERY HARD TO SEE SETTINGS, ESPECIALLY IN DAY TIME, AND IF NEED TO ADJUST WHILE DRIVING SUCH AS TO DE-FOG WINDOWS, MAY RESULT IN DRIVING OFF THE SIDE OF THE ROAD AND WRECKING.
Additional Notes:
MODELS W/ MANUAL CLIMITE CONTROL: VERY HARD TO SEE SETTINGS, ESPECIALLY IN DAY TIME, AND IF NEED TO ADJUST WHILE DRIVING SUCH AS TO DE-FOG WINDOWS, MAY RESULT IN DRIVING OFF THE SIDE OF THE ROAD AND WRECKING.
Mfg Campaign: 10788343
Recall Date: Nov 4, 2015
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR HATCH DOES NOT RAISE HIGH ENOUGH ABOVE HIS HEAD TO ALLOW IT TO CLEAR UNDERNEATH IT, TO PRECLUDE CONTACT WITH HIS FOREHEAD. *SMD
Corrective Action:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR HATCH DOES NOT RAISE HIGH ENOUGH ABOVE HIS HEAD TO ALLOW IT TO CLEAR UNDERNEATH IT, TO PRECLUDE CONTACT WITH HIS FOREHEAD. *SMD
Additional Notes:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR HATCH DOES NOT RAISE HIGH ENOUGH ABOVE HIS HEAD TO ALLOW IT TO CLEAR UNDERNEATH IT, TO PRECLUDE CONTACT WITH HIS FOREHEAD. *SMD
Mfg Campaign: 10805789
Recall Date: Oct 14, 2015
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