Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The airbag warning light illuminates sometimes. I investigated the area under the passenger seat, related to the previous recall for the passenger seat occupancy sensor, and found that there were cut cable ties and no support for the wiring under the seat. I attempted to reseat the connectors and the warning light turned off for a while but turned back on later. It appears that either the previous recall didn't fix the issue or that the repair work was not performed correctly.
Corrective Action:
The airbag warning light illuminates sometimes. I investigated the area under the passenger seat, related to the previous recall for the passenger seat occupancy sensor, and found that there were cut cable ties and no support for the wiring under the seat. I attempted to reseat the connectors and the warning light turned off for a while but turned back on later. It appears that either the previous recall didn't fix the issue or that the repair work was not performed correctly.
Additional Notes:
The airbag warning light illuminates sometimes. I investigated the area under the passenger seat, related to the previous recall for the passenger seat occupancy sensor, and found that there were cut cable ties and no support for the wiring under the seat. I attempted to reseat the connectors and the warning light turned off for a while but turned back on later. It appears that either the previous recall didn't fix the issue or that the repair work was not performed correctly.
Mfg Campaign: 11662053
Recall Date: May 20, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
Odometer Fraud. The contact purchased a 2017 Subaru Forester. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 88,000, and at the time of registration, it was discovered that the mileage was 88,223.
Corrective Action:
Odometer Fraud. The contact purchased a 2017 Subaru Forester. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 88,000, and at the time of registration, it was discovered that the mileage was 88,223.
Additional Notes:
Odometer Fraud. The contact purchased a 2017 Subaru Forester. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 88,000, and at the time of registration, it was discovered that the mileage was 88,223.
Mfg Campaign: 11661953
Recall Date: May 19, 2025
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11659483
Recall Date: May 7, 2025
Subaru Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11659483
Recall Date: May 7, 2025
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
After a recent regular tire rotation and balance, my vehicle steering felt shakier than normal. Had rotation and balance checked again, but problem continued. Thought an alignment might rectify the problem but was informed this was not needed. Went to my regular mechanic and did notice the steering vibration. Found that it had to do with the forward bushings, and provided me a copy of a service bulletin issued by Subaru dated 6/20/18, #05-63-18R addressing this item, and also provided me with a video and picture of the problem to provide to Subaru repair. Since the Subaru dealer that I went to was not interested in repairing with the information provided, went back to my mechanic and had the work done. No more vibrating steering wheel.
Corrective Action:
After a recent regular tire rotation and balance, my vehicle steering felt shakier than normal. Had rotation and balance checked again, but problem continued. Thought an alignment might rectify the problem but was informed this was not needed. Went to my regular mechanic and did notice the steering vibration. Found that it had to do with the forward bushings, and provided me a copy of a service bulletin issued by Subaru dated 6/20/18, #05-63-18R addressing this item, and also provided me with a video and picture of the problem to provide to Subaru repair. Since the Subaru dealer that I went to was not interested in repairing with the information provided, went back to my mechanic and had the work done. No more vibrating steering wheel.
Additional Notes:
After a recent regular tire rotation and balance, my vehicle steering felt shakier than normal. Had rotation and balance checked again, but problem continued. Thought an alignment might rectify the problem but was informed this was not needed. Went to my regular mechanic and did notice the steering vibration. Found that it had to do with the forward bushings, and provided me a copy of a service bulletin issued by Subaru dated 6/20/18, #05-63-18R addressing this item, and also provided me with a video and picture of the problem to provide to Subaru repair. Since the Subaru dealer that I went to was not interested in repairing with the information provided, went back to my mechanic and had the work done. No more vibrating steering wheel.
Mfg Campaign: 11657812
Recall Date: Apr 30, 2025
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
After a recent regular tire rotation and balance, my vehicle steering felt shakier than normal. Had rotation and balance checked again, but problem continued. Thought an alignment might rectify the problem but was informed this was not needed. Went to my regular mechanic and did notice the steering vibration. Found that it had to do with the forward bushings, and provided me a copy of a service bulletin issued by Subaru dated 6/20/18, #05-63-18R addressing this item, and also provided me with a video and picture of the problem to provide to Subaru repair. Since the Subaru dealer that I went to was not interested in repairing with the information provided, went back to my mechanic and had the work done. No more vibrating steering wheel.
Corrective Action:
After a recent regular tire rotation and balance, my vehicle steering felt shakier than normal. Had rotation and balance checked again, but problem continued. Thought an alignment might rectify the problem but was informed this was not needed. Went to my regular mechanic and did notice the steering vibration. Found that it had to do with the forward bushings, and provided me a copy of a service bulletin issued by Subaru dated 6/20/18, #05-63-18R addressing this item, and also provided me with a video and picture of the problem to provide to Subaru repair. Since the Subaru dealer that I went to was not interested in repairing with the information provided, went back to my mechanic and had the work done. No more vibrating steering wheel.
Additional Notes:
After a recent regular tire rotation and balance, my vehicle steering felt shakier than normal. Had rotation and balance checked again, but problem continued. Thought an alignment might rectify the problem but was informed this was not needed. Went to my regular mechanic and did notice the steering vibration. Found that it had to do with the forward bushings, and provided me a copy of a service bulletin issued by Subaru dated 6/20/18, #05-63-18R addressing this item, and also provided me with a video and picture of the problem to provide to Subaru repair. Since the Subaru dealer that I went to was not interested in repairing with the information provided, went back to my mechanic and had the work done. No more vibrating steering wheel.
Mfg Campaign: 11657812
Recall Date: Apr 30, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Key Removal system is more occasionally failing to lock the steering wheel in position. When that happens. With the key turned to the completely ... off position. The key release remains locked in place and the key cannot be removed from the keyslot in the steering column. Restarting and moving the shift lever from park to drive and hard again into park, while twisting the steering wheel to its center position occasionally works the first, second or third repetition. This began with the vehicle at 36800 miles and continues occasionally today . vehicle has 39500ilrs currently
Corrective Action:
Key Removal system is more occasionally failing to lock the steering wheel in position. When that happens. With the key turned to the completely ... off position. The key release remains locked in place and the key cannot be removed from the keyslot in the steering column. Restarting and moving the shift lever from park to drive and hard again into park, while twisting the steering wheel to its center position occasionally works the first, second or third repetition. This began with the vehicle at 36800 miles and continues occasionally today . vehicle has 39500ilrs currently
Additional Notes:
Key Removal system is more occasionally failing to lock the steering wheel in position. When that happens. With the key turned to the completely ... off position. The key release remains locked in place and the key cannot be removed from the keyslot in the steering column. Restarting and moving the shift lever from park to drive and hard again into park, while twisting the steering wheel to its center position occasionally works the first, second or third repetition. This began with the vehicle at 36800 miles and continues occasionally today . vehicle has 39500ilrs currently
Mfg Campaign: 11655724
Recall Date: Apr 20, 2025
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Corrective Action:
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Additional Notes:
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Mfg Campaign: 11654898
Recall Date: Apr 16, 2025
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Corrective Action:
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Additional Notes:
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Mfg Campaign: 11654898
Recall Date: Apr 16, 2025
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Power steering failed. On January 6th 2025, night time with cold weather conditions, leaving a parking lot the power steering stopped working. Vehicle was very difficult to steer. Nearly all dash light came on. Took vehicle to dealership, they found the power steering control module at fault. Module was replaced with updated part number 34710SG102 per TSB# -04-24-18.
Corrective Action:
Power steering failed. On January 6th 2025, night time with cold weather conditions, leaving a parking lot the power steering stopped working. Vehicle was very difficult to steer. Nearly all dash light came on. Took vehicle to dealership, they found the power steering control module at fault. Module was replaced with updated part number 34710SG102 per TSB# -04-24-18.
Additional Notes:
Power steering failed. On January 6th 2025, night time with cold weather conditions, leaving a parking lot the power steering stopped working. Vehicle was very difficult to steer. Nearly all dash light came on. Took vehicle to dealership, they found the power steering control module at fault. Module was replaced with updated part number 34710SG102 per TSB# -04-24-18.
Mfg Campaign: 11654073
Recall Date: Apr 11, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I have been in contact with Michael Hohl Subaru for the last 1 1/2 years or more regarding airbag turning off while seats are occupied. I have continuously been told that the part to fix it is on eternal back order. Contacted to Shalana at Subaru of America and was told there is nothing they can do. They cannot give us a rental car or loaner car. Steve Dix at Michael Hohl said they cannot help us either.
Corrective Action:
I have been in contact with Michael Hohl Subaru for the last 1 1/2 years or more regarding airbag turning off while seats are occupied. I have continuously been told that the part to fix it is on eternal back order. Contacted to Shalana at Subaru of America and was told there is nothing they can do. They cannot give us a rental car or loaner car. Steve Dix at Michael Hohl said they cannot help us either.
Additional Notes:
I have been in contact with Michael Hohl Subaru for the last 1 1/2 years or more regarding airbag turning off while seats are occupied. I have continuously been told that the part to fix it is on eternal back order. Contacted to Shalana at Subaru of America and was told there is nothing they can do. They cannot give us a rental car or loaner car. Steve Dix at Michael Hohl said they cannot help us either.
Mfg Campaign: 11651806
Recall Date: Mar 31, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle was serviced under NHTSA Campaign Number: 19V701000 (Air Bags); but the remedy failed to fix the vehicle. The contact stated that the air bag warning light had remained illuminated after the recall repair. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle was serviced under NHTSA Campaign Number: 19V701000 (Air Bags); but the remedy failed to fix the vehicle. The contact stated that the air bag warning light had remained illuminated after the recall repair. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle was serviced under NHTSA Campaign Number: 19V701000 (Air Bags); but the remedy failed to fix the vehicle. The contact stated that the air bag warning light had remained illuminated after the recall repair. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 55,000.
Mfg Campaign: 11650315
Recall Date: Mar 24, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The problem of a sticking ignition key . I park the car, skip the shifter into park position and the shifter often does not unlock the ignition release switch. That allows the engine shut down and removal of the key from the ignition. It often requires ramming the shifter home into park position , then removing the key. I have seen other notes with this particular problem. My vehicle has just 39,000 + miles . It is a problem.
Corrective Action:
The problem of a sticking ignition key . I park the car, skip the shifter into park position and the shifter often does not unlock the ignition release switch. That allows the engine shut down and removal of the key from the ignition. It often requires ramming the shifter home into park position , then removing the key. I have seen other notes with this particular problem. My vehicle has just 39,000 + miles . It is a problem.
Additional Notes:
The problem of a sticking ignition key . I park the car, skip the shifter into park position and the shifter often does not unlock the ignition release switch. That allows the engine shut down and removal of the key from the ignition. It often requires ramming the shifter home into park position , then removing the key. I have seen other notes with this particular problem. My vehicle has just 39,000 + miles . It is a problem.
Mfg Campaign: 11650020
Recall Date: Mar 23, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated that while the vehicle was being started, the contact heard an abnormally loud sound coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 156,774.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated that while the vehicle was being started, the contact heard an abnormally loud sound coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 156,774.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated that while the vehicle was being started, the contact heard an abnormally loud sound coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 156,774.
Mfg Campaign: 11647044
Recall Date: Mar 7, 2025
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While driving at 50 miles an hour or greater on the freeway the right front wheel began to shake violently and it felt like the wheel was going to come off. I checked online and found similar complaints that referenced a Subaru Service bulletin # 05-63-18R dated 6/20/2018 revised 7/10/2018. It effects 2014 -- 2018 Foresters. As it turned out my mechanic said I need to replace front two lower control Arms. The issue was the suspension. My car has 72,000 miles. The cost was $1200.00
Corrective Action:
While driving at 50 miles an hour or greater on the freeway the right front wheel began to shake violently and it felt like the wheel was going to come off. I checked online and found similar complaints that referenced a Subaru Service bulletin # 05-63-18R dated 6/20/2018 revised 7/10/2018. It effects 2014 -- 2018 Foresters. As it turned out my mechanic said I need to replace front two lower control Arms. The issue was the suspension. My car has 72,000 miles. The cost was $1200.00
Additional Notes:
While driving at 50 miles an hour or greater on the freeway the right front wheel began to shake violently and it felt like the wheel was going to come off. I checked online and found similar complaints that referenced a Subaru Service bulletin # 05-63-18R dated 6/20/2018 revised 7/10/2018. It effects 2014 -- 2018 Foresters. As it turned out my mechanic said I need to replace front two lower control Arms. The issue was the suspension. My car has 72,000 miles. The cost was $1200.00
Mfg Campaign: 11644691
Recall Date: Feb 24, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
A few years ago, our Subaru Forester had an open recall (WUM98-1) due to an issue with the passenger-side front airbag ODS, which caused the system to fail to detect a passenger, making it unsafe to drive. We had the recall repair completed at the time. However, about a month ago, the same airbag warning light came on again. After taking the vehicle in for service, we were informed that a different part (passenger front seat bottom assembly) now needs to be replaced due to code B1650. The dealership stated that this part is on a three-month backorder, leaving us with an unresolved safety issue. Since this appears to be the same underlying problem affecting the passenger airbag system, I am reporting it to the NHTSA to determine if other Foresters are experiencing similar failures. Additionally, this is an expensive repair, and I believe it warrants further investigation to determine if Subaru should take responsibility for addressing it.
Corrective Action:
A few years ago, our Subaru Forester had an open recall (WUM98-1) due to an issue with the passenger-side front airbag ODS, which caused the system to fail to detect a passenger, making it unsafe to drive. We had the recall repair completed at the time. However, about a month ago, the same airbag warning light came on again. After taking the vehicle in for service, we were informed that a different part (passenger front seat bottom assembly) now needs to be replaced due to code B1650. The dealership stated that this part is on a three-month backorder, leaving us with an unresolved safety issue. Since this appears to be the same underlying problem affecting the passenger airbag system, I am reporting it to the NHTSA to determine if other Foresters are experiencing similar failures. Additionally, this is an expensive repair, and I believe it warrants further investigation to determine if Subaru should take responsibility for addressing it.
Additional Notes:
A few years ago, our Subaru Forester had an open recall (WUM98-1) due to an issue with the passenger-side front airbag ODS, which caused the system to fail to detect a passenger, making it unsafe to drive. We had the recall repair completed at the time. However, about a month ago, the same airbag warning light came on again. After taking the vehicle in for service, we were informed that a different part (passenger front seat bottom assembly) now needs to be replaced due to code B1650. The dealership stated that this part is on a three-month backorder, leaving us with an unresolved safety issue. Since this appears to be the same underlying problem affecting the passenger airbag system, I am reporting it to the NHTSA to determine if other Foresters are experiencing similar failures. Additionally, this is an expensive repair, and I believe it warrants further investigation to determine if Subaru should take responsibility for addressing it.
Mfg Campaign: 11643722
Recall Date: Feb 19, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated that upon entering the vehicle after the vehicle had been parked in the parking garage for six days, the contact became aware that the front windshield had developed a 12-inch crack across the middle bottom. The contact stated that there were no objects that could have caused that crack near or around the vehicle. The vehicle was taken to an independent mechanic, who informed the contact that the failure with the front windshield was common for the year, make, and model, but had not provided a specific cause for the failure. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated that upon entering the vehicle after the vehicle had been parked in the parking garage for six days, the contact became aware that the front windshield had developed a 12-inch crack across the middle bottom. The contact stated that there were no objects that could have caused that crack near or around the vehicle. The vehicle was taken to an independent mechanic, who informed the contact that the failure with the front windshield was common for the year, make, and model, but had not provided a specific cause for the failure. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated that upon entering the vehicle after the vehicle had been parked in the parking garage for six days, the contact became aware that the front windshield had developed a 12-inch crack across the middle bottom. The contact stated that there were no objects that could have caused that crack near or around the vehicle. The vehicle was taken to an independent mechanic, who informed the contact that the failure with the front windshield was common for the year, make, and model, but had not provided a specific cause for the failure. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Mfg Campaign: 11640454
Recall Date: Feb 3, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello. Please explain the difference between the Subaru Exhaust Pipe (Front) Warranty Extension, (WI22-013) and the Subaru Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95). Please explain why Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95) is a NHTSA recall but Exhaust Pipe (Front) Warranty Extension, (WI22-013) is only a warranty extension. Please explain why Subaru has chosen to void warranty extensions for Rebuilt/Restored titled cars? If a recall is a mandatory action taken by a manufacturer to address a safety concern, and a service bulletin is a non-critical notification about a performance or reliability issue, isn’t exhaust fumes coming from cracks at the bellows section of the front exhaust pipe which includes the catalytic converter a safety concern? Isn’t a leak occurring at the front exhaust pipe which may result in deterioration of emission performance resulting in the vehicle’s failure to meet emission levels certified by the EPA and/or California ARB a safety issue? Why isn’t Exhaust Pipe (Front) Warranty Extension, (WI22-013) a recall like Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95)?
Corrective Action:
Hello. Please explain the difference between the Subaru Exhaust Pipe (Front) Warranty Extension, (WI22-013) and the Subaru Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95). Please explain why Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95) is a NHTSA recall but Exhaust Pipe (Front) Warranty Extension, (WI22-013) is only a warranty extension. Please explain why Subaru has chosen to void warranty extensions for Rebuilt/Restored titled cars? If a recall is a mandatory action taken by a manufacturer to address a safety concern, and a service bulletin is a non-critical notification about a performance or reliability issue, isn’t exhaust fumes coming from cracks at the bellows section of the front exhaust pipe which includes the catalytic converter a safety concern? Isn’t a leak occurring at the front exhaust pipe which may result in deterioration of emission performance resulting in the vehicle’s failure to meet emission levels certified by the EPA and/or California ARB a safety issue? Why isn’t Exhaust Pipe (Front) Warranty Extension, (WI22-013) a recall like Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95)?
Additional Notes:
Hello. Please explain the difference between the Subaru Exhaust Pipe (Front) Warranty Extension, (WI22-013) and the Subaru Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95). Please explain why Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95) is a NHTSA recall but Exhaust Pipe (Front) Warranty Extension, (WI22-013) is only a warranty extension. Please explain why Subaru has chosen to void warranty extensions for Rebuilt/Restored titled cars? If a recall is a mandatory action taken by a manufacturer to address a safety concern, and a service bulletin is a non-critical notification about a performance or reliability issue, isn’t exhaust fumes coming from cracks at the bellows section of the front exhaust pipe which includes the catalytic converter a safety concern? Isn’t a leak occurring at the front exhaust pipe which may result in deterioration of emission performance resulting in the vehicle’s failure to meet emission levels certified by the EPA and/or California ARB a safety issue? Why isn’t Exhaust Pipe (Front) Warranty Extension, (WI22-013) a recall like Exhaust Pipe Front (EPF) Bellows Cracking (WUJ-95)?
Mfg Campaign: 11640215
Recall Date: Feb 2, 2025
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Potential Consequences:
When closing the liftgate during the normal course of use, the liftgate support cylinder on the driver's (left) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the right side support cylinder and rapidly fell down, smashing the left support cylinder into the left tail light, cracking the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, we were in the parking lot of a hardware store where I was able to purchase a ratchet kit to remove the two bolts connecting the support cylinder to the body of the vehicle. Had this occurred somewhere else, I would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it WILL break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (passenger, right side) of the car not even 6 months later. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (OEM part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still cracked. I will have to replace that as well ($289 at Subaru).
Corrective Action:
When closing the liftgate during the normal course of use, the liftgate support cylinder on the driver's (left) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the right side support cylinder and rapidly fell down, smashing the left support cylinder into the left tail light, cracking the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, we were in the parking lot of a hardware store where I was able to purchase a ratchet kit to remove the two bolts connecting the support cylinder to the body of the vehicle. Had this occurred somewhere else, I would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it WILL break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (passenger, right side) of the car not even 6 months later. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (OEM part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still cracked. I will have to replace that as well ($289 at Subaru).
Additional Notes:
When closing the liftgate during the normal course of use, the liftgate support cylinder on the driver's (left) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the right side support cylinder and rapidly fell down, smashing the left support cylinder into the left tail light, cracking the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, we were in the parking lot of a hardware store where I was able to purchase a ratchet kit to remove the two bolts connecting the support cylinder to the body of the vehicle. Had this occurred somewhere else, I would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it WILL break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (passenger, right side) of the car not even 6 months later. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (OEM part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still cracked. I will have to replace that as well ($289 at Subaru).
Mfg Campaign: 11637135
Recall Date: Jan 20, 2025
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When closing the liftgate during the normal course of use, the liftgate support cylinder on the passengers (right) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the left side support cylinder and rapidly fell, smashing the right support cylinder into the right tail light, shattering the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, my wife had a ratchet set in the vehicle from the last time this happened and was able to remove the two bolts connecting the support cylinder to the body of the vehicle. Had she not had the ratchet set in the car, she would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it WILL break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (driver, left side) of the car only 5 months earlier. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (OEM part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still shattered. I will have to replace that as well ($289 at Subaru).
Corrective Action:
When closing the liftgate during the normal course of use, the liftgate support cylinder on the passengers (right) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the left side support cylinder and rapidly fell, smashing the right support cylinder into the right tail light, shattering the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, my wife had a ratchet set in the vehicle from the last time this happened and was able to remove the two bolts connecting the support cylinder to the body of the vehicle. Had she not had the ratchet set in the car, she would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it WILL break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (driver, left side) of the car only 5 months earlier. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (OEM part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still shattered. I will have to replace that as well ($289 at Subaru).
Additional Notes:
When closing the liftgate during the normal course of use, the liftgate support cylinder on the passengers (right) side failed (metal ball joint snapped where it connects to the liftgate), causing the support cylinder to fall between the liftgate and the rear tail light. Without this support cylinder in place, the liftgate did not receive enough support from the left side support cylinder and rapidly fell, smashing the right support cylinder into the right tail light, shattering the tail light assembly. Additionally, there was no way to secure the liftgate with the broken support cylinder still attached to the body of the vehicle. Fortunately, my wife had a ratchet set in the vehicle from the last time this happened and was able to remove the two bolts connecting the support cylinder to the body of the vehicle. Had she not had the ratchet set in the car, she would have had to drive the vehicle somewhere else with the liftgate unsecured. This was an extremely dangerous situation as the liftgate could have seriously injured someone who may have been underneath when the support cylinder failed. Additionally, the way the support cylinder is installed, when it fails, it WILL break the rear tail light assembly. The support cylinder has nowhere to go but across the tail light. The problem was not reproduced by a dealer, but the same thing happened to the support cylinder on the other side (driver, left side) of the car only 5 months earlier. We have only had the car 8 years. There is no reason this component should fail in 8 years when using the liftgate under normal operating conditions. There are no warning signs that this will happen. It simply just fails and the liftgate comes crashing down. I did not have a mechanic look at the issue as it simply requires a new support cylinder (OEM part at Subaru costs $138). I was able to replace the cylinder when the part arrived, but my tail light is still shattered. I will have to replace that as well ($289 at Subaru).
Mfg Campaign: 11637139
Recall Date: Jan 20, 2025
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Valencia, CA • 36 yrs
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