Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Over a year ago, the vehicle started reporting that the passenger side seat sensor was not working correctly, and would fail to register that the seat was actually occupied. The vehicle was taken to a Subaru dealer who told us that a replacement sensor was unavailable, and that the part would have to be made and shipped from Japan, and that it could take as a long as a year to be received. The sensor has intermittently worked or not since that time. When we had the vehicle in for service recently we were told that the part still was not available, and that it could still take a year for a replacement part to be available. This is a serious safety issue.
Corrective Action:
Over a year ago, the vehicle started reporting that the passenger side seat sensor was not working correctly, and would fail to register that the seat was actually occupied. The vehicle was taken to a Subaru dealer who told us that a replacement sensor was unavailable, and that the part would have to be made and shipped from Japan, and that it could take as a long as a year to be received. The sensor has intermittently worked or not since that time. When we had the vehicle in for service recently we were told that the part still was not available, and that it could still take a year for a replacement part to be available. This is a serious safety issue.
Additional Notes:
Over a year ago, the vehicle started reporting that the passenger side seat sensor was not working correctly, and would fail to register that the seat was actually occupied. The vehicle was taken to a Subaru dealer who told us that a replacement sensor was unavailable, and that the part would have to be made and shipped from Japan, and that it could take as a long as a year to be received. The sensor has intermittently worked or not since that time. When we had the vehicle in for service recently we were told that the part still was not available, and that it could still take a year for a replacement part to be available. This is a serious safety issue.
Mfg Campaign: 11637164
Recall Date: Jan 20, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $1.700. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat. This is a very obvious Subaru Problem and they should take responsibility and not pass this off to their customers
Corrective Action:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $1.700. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat. This is a very obvious Subaru Problem and they should take responsibility and not pass this off to their customers
Additional Notes:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $1.700. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat. This is a very obvious Subaru Problem and they should take responsibility and not pass this off to their customers
Mfg Campaign: 11635517
Recall Date: Jan 12, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The passenger seat sensor intermittently turns on and off as indicated by the warning light on the dashboard and the "passenger airbag on off" light indicating it is off when an adult passenger is sitting in the seat. This put the passenger at risk of serious injury if a collision would have occurred or could occur. I took my car to the dealership on January 1, 2025 where they inspected the vehicle and said that the seat sensor needed to be replace costing ~$1,700. The above warning first occurred on December 19, 2024 and then on December 26, 2024, which both occurred on a 250-mile trip. The passenger airbag wiring harness was replaced under recall in August 2020 but failed to correct the problem. Internet searches have indicated that this is a continuing safety issue, but currently there is no recall on the seat sensor.
Corrective Action:
The passenger seat sensor intermittently turns on and off as indicated by the warning light on the dashboard and the "passenger airbag on off" light indicating it is off when an adult passenger is sitting in the seat. This put the passenger at risk of serious injury if a collision would have occurred or could occur. I took my car to the dealership on January 1, 2025 where they inspected the vehicle and said that the seat sensor needed to be replace costing ~$1,700. The above warning first occurred on December 19, 2024 and then on December 26, 2024, which both occurred on a 250-mile trip. The passenger airbag wiring harness was replaced under recall in August 2020 but failed to correct the problem. Internet searches have indicated that this is a continuing safety issue, but currently there is no recall on the seat sensor.
Additional Notes:
The passenger seat sensor intermittently turns on and off as indicated by the warning light on the dashboard and the "passenger airbag on off" light indicating it is off when an adult passenger is sitting in the seat. This put the passenger at risk of serious injury if a collision would have occurred or could occur. I took my car to the dealership on January 1, 2025 where they inspected the vehicle and said that the seat sensor needed to be replace costing ~$1,700. The above warning first occurred on December 19, 2024 and then on December 26, 2024, which both occurred on a 250-mile trip. The passenger airbag wiring harness was replaced under recall in August 2020 but failed to correct the problem. Internet searches have indicated that this is a continuing safety issue, but currently there is no recall on the seat sensor.
Mfg Campaign: 11635084
Recall Date: Jan 9, 2025
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
The passenger seat sensor intermittently turns on and off as indicated by the warning light on the dashboard and the "passenger airbag on off" light indicating it is off when an adult passenger is sitting in the seat. This put the passenger at risk of serious injury if a collision would have occurred or could occur. I took my car to the dealership on January 1, 2025 where they inspected the vehicle and said that the seat sensor needed to be replace costing ~$1,700. The above warning first occurred on December 19, 2024 and then on December 26, 2024, which both occurred on a 250-mile trip. The passenger airbag wiring harness was replaced under recall in August 2020 but failed to correct the problem. Internet searches have indicated that this is a continuing safety issue, but currently there is no recall on the seat sensor.
Corrective Action:
The passenger seat sensor intermittently turns on and off as indicated by the warning light on the dashboard and the "passenger airbag on off" light indicating it is off when an adult passenger is sitting in the seat. This put the passenger at risk of serious injury if a collision would have occurred or could occur. I took my car to the dealership on January 1, 2025 where they inspected the vehicle and said that the seat sensor needed to be replace costing ~$1,700. The above warning first occurred on December 19, 2024 and then on December 26, 2024, which both occurred on a 250-mile trip. The passenger airbag wiring harness was replaced under recall in August 2020 but failed to correct the problem. Internet searches have indicated that this is a continuing safety issue, but currently there is no recall on the seat sensor.
Additional Notes:
The passenger seat sensor intermittently turns on and off as indicated by the warning light on the dashboard and the "passenger airbag on off" light indicating it is off when an adult passenger is sitting in the seat. This put the passenger at risk of serious injury if a collision would have occurred or could occur. I took my car to the dealership on January 1, 2025 where they inspected the vehicle and said that the seat sensor needed to be replace costing ~$1,700. The above warning first occurred on December 19, 2024 and then on December 26, 2024, which both occurred on a 250-mile trip. The passenger airbag wiring harness was replaced under recall in August 2020 but failed to correct the problem. Internet searches have indicated that this is a continuing safety issue, but currently there is no recall on the seat sensor.
Mfg Campaign: 11635084
Recall Date: Jan 9, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The air system has gone out in the car completely, you can hear it run or try to and then kick off, i have checked and it has not been recalled. there were no accidents prior to the air system giving out. it started around the june 2024, but it didn’t affect vision at that time. it started affecting vision as winter approached (nov 2024). My vision is now completely affected as the weather is hitting temps as low as 10° and the heating system doesn’t work at all. all the defoggers/defrosters nor actual vents. it has been out for a bit, but now it is becoming dangerous as my vision is highly affected, i even bought a heater for in the car and my vision is still affected. i haven’t gotten it looked at as it’s not something im sure is affordable, so it’s a work in progress, but this isn’t the only time i have hear of this same brand car’s defroster/defogger has gave up. my vision is almost completely affected at times due to this.
Corrective Action:
The air system has gone out in the car completely, you can hear it run or try to and then kick off, i have checked and it has not been recalled. there were no accidents prior to the air system giving out. it started around the june 2024, but it didn’t affect vision at that time. it started affecting vision as winter approached (nov 2024). My vision is now completely affected as the weather is hitting temps as low as 10° and the heating system doesn’t work at all. all the defoggers/defrosters nor actual vents. it has been out for a bit, but now it is becoming dangerous as my vision is highly affected, i even bought a heater for in the car and my vision is still affected. i haven’t gotten it looked at as it’s not something im sure is affordable, so it’s a work in progress, but this isn’t the only time i have hear of this same brand car’s defroster/defogger has gave up. my vision is almost completely affected at times due to this.
Additional Notes:
The air system has gone out in the car completely, you can hear it run or try to and then kick off, i have checked and it has not been recalled. there were no accidents prior to the air system giving out. it started around the june 2024, but it didn’t affect vision at that time. it started affecting vision as winter approached (nov 2024). My vision is now completely affected as the weather is hitting temps as low as 10° and the heating system doesn’t work at all. all the defoggers/defrosters nor actual vents. it has been out for a bit, but now it is becoming dangerous as my vision is highly affected, i even bought a heater for in the car and my vision is still affected. i haven’t gotten it looked at as it’s not something im sure is affordable, so it’s a work in progress, but this isn’t the only time i have hear of this same brand car’s defroster/defogger has gave up. my vision is almost completely affected at times due to this.
Mfg Campaign: 11633996
Recall Date: Jan 3, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Corrective Action:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Additional Notes:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Mfg Campaign: 11633282
Recall Date: Dec 31, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Corrective Action:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Additional Notes:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Mfg Campaign: 11633282
Recall Date: Dec 31, 2024
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Corrective Action:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Additional Notes:
The WUM-98 recall fix did not address the problem with the front passenger occupancy detection system. We, and many other Subaru Forester owners are continuing to experience problems post recall repair with the SRS Airbag light on, indicating error code B1760 "Occupant Detection Sensor Mat" failure. Subaru is not covering the cost of addressing this problem, and the entire seat frame and bottom cushion (that includes the sensor mat) are required to be replaced at the consumer's expense, with bills for repair in excess of $2,000. And, due to the high demand for this repair, parts are not available to perform the repair for as much as 6 months! This is jeopardizing the safety of occupants in the front passenger seat for extended periods of time while waiting for parts, whereby the airbag is not active due to the sensor mat problem. The original recall should have encompassed not only the harness cable component, but also the sensor mat.
Mfg Campaign: 11633282
Recall Date: Dec 31, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and several safety features failed to function as intended. In addition, the contact stated that the check engine warning light had been illuminated intermittently for over a month prior to a diagnostic test. The vehicle was taken to the dealer where DTC code: P0420 was retrieved, and the vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was scheduled to be repaired. The contact researched Warranty Extension: 09-84-22; however, the contact was informed that the repair was not covered under any warranty programs. In addition, the contact stated that the case manager provided false information and stated that the Warranty Extension document did not exist. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 140,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and several safety features failed to function as intended. In addition, the contact stated that the check engine warning light had been illuminated intermittently for over a month prior to a diagnostic test. The vehicle was taken to the dealer where DTC code: P0420 was retrieved, and the vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was scheduled to be repaired. The contact researched Warranty Extension: 09-84-22; however, the contact was informed that the repair was not covered under any warranty programs. In addition, the contact stated that the case manager provided false information and stated that the Warranty Extension document did not exist. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 140,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and several safety features failed to function as intended. In addition, the contact stated that the check engine warning light had been illuminated intermittently for over a month prior to a diagnostic test. The vehicle was taken to the dealer where DTC code: P0420 was retrieved, and the vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was scheduled to be repaired. The contact researched Warranty Extension: 09-84-22; however, the contact was informed that the repair was not covered under any warranty programs. In addition, the contact stated that the case manager provided false information and stated that the Warranty Extension document did not exist. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 140,000.
Mfg Campaign: 11628507
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Wheel lug nuts are frozen and cannot be removed without breaking the stud in many cases. TSB 05-79-20 mentions that Subaru was aware but offers no warranty for this issue.
Corrective Action:
Wheel lug nuts are frozen and cannot be removed without breaking the stud in many cases. TSB 05-79-20 mentions that Subaru was aware but offers no warranty for this issue.
Additional Notes:
Wheel lug nuts are frozen and cannot be removed without breaking the stud in many cases. TSB 05-79-20 mentions that Subaru was aware but offers no warranty for this issue.
Mfg Campaign: 11628536
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The control arms on my 2017 Subaru Forester started malfunctioning at a relatively low mileage (~48K miles) and need to be replaced. This seems to be a common issue with Subaru Forester and Outback models manufactured between 2014 and 2019: - [XXX] - [XXX] - [XXX] - [XXX] There are many similar complaints and discussions online. My family has used our car in the San Francisco Bay Area exclusively for commuting. The roads here are in decent condition, and the climate is far from severe. The fact that these parts wore out so quickly suggests a possible manufacturing defect. I wonder why there hasn’t been a recall on these parts, given the potentially fatal implications. The car begins shaking on highways at speeds of 55–65 mph, making it feel as though the wheels might fall off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The control arms on my 2017 Subaru Forester started malfunctioning at a relatively low mileage (~48K miles) and need to be replaced. This seems to be a common issue with Subaru Forester and Outback models manufactured between 2014 and 2019: - [XXX] - [XXX] - [XXX] - [XXX] There are many similar complaints and discussions online. My family has used our car in the San Francisco Bay Area exclusively for commuting. The roads here are in decent condition, and the climate is far from severe. The fact that these parts wore out so quickly suggests a possible manufacturing defect. I wonder why there hasn’t been a recall on these parts, given the potentially fatal implications. The car begins shaking on highways at speeds of 55–65 mph, making it feel as though the wheels might fall off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The control arms on my 2017 Subaru Forester started malfunctioning at a relatively low mileage (~48K miles) and need to be replaced. This seems to be a common issue with Subaru Forester and Outback models manufactured between 2014 and 2019: - [XXX] - [XXX] - [XXX] - [XXX] There are many similar complaints and discussions online. My family has used our car in the San Francisco Bay Area exclusively for commuting. The roads here are in decent condition, and the climate is far from severe. The fact that these parts wore out so quickly suggests a possible manufacturing defect. I wonder why there hasn’t been a recall on these parts, given the potentially fatal implications. The car begins shaking on highways at speeds of 55–65 mph, making it feel as though the wheels might fall off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11626788
Recall Date: Nov 22, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My subaru forester started smelling and rattling loud. My mechanic told me it could be the muffler. I took it to the muffler shop and it was the catalytic converter. I had to pay $800 to fix it but my friend who had the same exact car had it replaced at Subaru for free. My car is under 8 years old and 100,000 miles. I read that it should be covered by Subaru. I called them and they never replied and wanted to charge $299 just for a diagnostic check. There should have been a recall notice on the Subaru Forester 2017. It's catalytic converter is faulty. I had to smell the fumes and so did my grandson.
Corrective Action:
My subaru forester started smelling and rattling loud. My mechanic told me it could be the muffler. I took it to the muffler shop and it was the catalytic converter. I had to pay $800 to fix it but my friend who had the same exact car had it replaced at Subaru for free. My car is under 8 years old and 100,000 miles. I read that it should be covered by Subaru. I called them and they never replied and wanted to charge $299 just for a diagnostic check. There should have been a recall notice on the Subaru Forester 2017. It's catalytic converter is faulty. I had to smell the fumes and so did my grandson.
Additional Notes:
My subaru forester started smelling and rattling loud. My mechanic told me it could be the muffler. I took it to the muffler shop and it was the catalytic converter. I had to pay $800 to fix it but my friend who had the same exact car had it replaced at Subaru for free. My car is under 8 years old and 100,000 miles. I read that it should be covered by Subaru. I called them and they never replied and wanted to charge $299 just for a diagnostic check. There should have been a recall notice on the Subaru Forester 2017. It's catalytic converter is faulty. I had to smell the fumes and so did my grandson.
Mfg Campaign: 11623867
Recall Date: Nov 6, 2024
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
My wife's Subaru Forester (2017, VIN [XXX] ) at 70,131 miles started to have a loud droning sound from the rear of the vehicle on [XXX]. I took the SUV to a local mechanic, and they diagnosed the problem as two faulty rear wheel bearings. They removed the old bearings on September 4, 2024 (I have the faulty parts if needed) and placed new bearings. The mechanic warned me that the faulty wheel bearings can seize and cause an accident if they are not replaced. The repair resulted in the disappearance of the droning sound from the rear of the car, so it was clearly a correct diagnosis. In looking online, I have learned that many 2017 Subaru Foresters have a problem with rear wheel bearing failures. The company has expressed no interest in my concern about this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My wife's Subaru Forester (2017, VIN [XXX] ) at 70,131 miles started to have a loud droning sound from the rear of the vehicle on [XXX]. I took the SUV to a local mechanic, and they diagnosed the problem as two faulty rear wheel bearings. They removed the old bearings on September 4, 2024 (I have the faulty parts if needed) and placed new bearings. The mechanic warned me that the faulty wheel bearings can seize and cause an accident if they are not replaced. The repair resulted in the disappearance of the droning sound from the rear of the car, so it was clearly a correct diagnosis. In looking online, I have learned that many 2017 Subaru Foresters have a problem with rear wheel bearing failures. The company has expressed no interest in my concern about this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My wife's Subaru Forester (2017, VIN [XXX] ) at 70,131 miles started to have a loud droning sound from the rear of the vehicle on [XXX]. I took the SUV to a local mechanic, and they diagnosed the problem as two faulty rear wheel bearings. They removed the old bearings on September 4, 2024 (I have the faulty parts if needed) and placed new bearings. The mechanic warned me that the faulty wheel bearings can seize and cause an accident if they are not replaced. The repair resulted in the disappearance of the droning sound from the rear of the car, so it was clearly a correct diagnosis. In looking online, I have learned that many 2017 Subaru Foresters have a problem with rear wheel bearing failures. The company has expressed no interest in my concern about this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621046
Recall Date: Oct 21, 2024
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My wife's Subaru Forester (2017, VIN [XXX] ) at 70,131 miles started to have a loud droning sound from the rear of the vehicle on [XXX]. I took the SUV to a local mechanic, and they diagnosed the problem as two faulty rear wheel bearings. They removed the old bearings on September 4, 2024 (I have the faulty parts if needed) and placed new bearings. The mechanic warned me that the faulty wheel bearings can seize and cause an accident if they are not replaced. The repair resulted in the disappearance of the droning sound from the rear of the car, so it was clearly a correct diagnosis. In looking online, I have learned that many 2017 Subaru Foresters have a problem with rear wheel bearing failures. The company has expressed no interest in my concern about this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My wife's Subaru Forester (2017, VIN [XXX] ) at 70,131 miles started to have a loud droning sound from the rear of the vehicle on [XXX]. I took the SUV to a local mechanic, and they diagnosed the problem as two faulty rear wheel bearings. They removed the old bearings on September 4, 2024 (I have the faulty parts if needed) and placed new bearings. The mechanic warned me that the faulty wheel bearings can seize and cause an accident if they are not replaced. The repair resulted in the disappearance of the droning sound from the rear of the car, so it was clearly a correct diagnosis. In looking online, I have learned that many 2017 Subaru Foresters have a problem with rear wheel bearing failures. The company has expressed no interest in my concern about this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My wife's Subaru Forester (2017, VIN [XXX] ) at 70,131 miles started to have a loud droning sound from the rear of the vehicle on [XXX]. I took the SUV to a local mechanic, and they diagnosed the problem as two faulty rear wheel bearings. They removed the old bearings on September 4, 2024 (I have the faulty parts if needed) and placed new bearings. The mechanic warned me that the faulty wheel bearings can seize and cause an accident if they are not replaced. The repair resulted in the disappearance of the droning sound from the rear of the car, so it was clearly a correct diagnosis. In looking online, I have learned that many 2017 Subaru Foresters have a problem with rear wheel bearing failures. The company has expressed no interest in my concern about this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621046
Recall Date: Oct 21, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I park my car, I have to press extremely hard on the brake pedal before I move the gear shift into park. If I do not, it will not let me remove my keys from the ignition and the car stays on. It seems as though the keys get stuck and the car will not turn off. I have not taken it in for servicing yet. It started happening after I got it inspected. Sometime in July/August. It happens almost every time I drive unless I press really hard and down on the brake pedal. I am going to use today’s day, see below.
Corrective Action:
When I park my car, I have to press extremely hard on the brake pedal before I move the gear shift into park. If I do not, it will not let me remove my keys from the ignition and the car stays on. It seems as though the keys get stuck and the car will not turn off. I have not taken it in for servicing yet. It started happening after I got it inspected. Sometime in July/August. It happens almost every time I drive unless I press really hard and down on the brake pedal. I am going to use today’s day, see below.
Additional Notes:
When I park my car, I have to press extremely hard on the brake pedal before I move the gear shift into park. If I do not, it will not let me remove my keys from the ignition and the car stays on. It seems as though the keys get stuck and the car will not turn off. I have not taken it in for servicing yet. It started happening after I got it inspected. Sometime in July/August. It happens almost every time I drive unless I press really hard and down on the brake pedal. I am going to use today’s day, see below.
Mfg Campaign: 11616987
Recall Date: Sep 28, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, RE: Recurring Occupant Detection System problem, 2017 Subaru Forester The occupant detection system for the front passenger seat is intermittently failing. The symptoms are exactly the same as before 2020 repairs of wiring harness were made for recall WUM-98R. Despite having a passenger in the front passenger seat, the warning lights will sometimes show that the airbag is off. I have had the problem verified by my local Subaru dealer, Fitzgerald Subaru in Rockville, MD, on [XXX]; they simply reset the warning system. But the problem comes back, putting my passenger at risk. And I have contacted the Subaru Customer Advocacy Department, representative Abie on [XXX], who assigned a case number [XXX]. However, there has been no follow-up, despite my four additional calls in an effort to recontact Abie, who fails to return calls or make other contact efforts. I am unsure based on Fitzgerald Subaru's inspection if the issue is caused by the wiring harness again, or a different component in the occupant detection system. Thank you for any help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, RE: Recurring Occupant Detection System problem, 2017 Subaru Forester The occupant detection system for the front passenger seat is intermittently failing. The symptoms are exactly the same as before 2020 repairs of wiring harness were made for recall WUM-98R. Despite having a passenger in the front passenger seat, the warning lights will sometimes show that the airbag is off. I have had the problem verified by my local Subaru dealer, Fitzgerald Subaru in Rockville, MD, on [XXX]; they simply reset the warning system. But the problem comes back, putting my passenger at risk. And I have contacted the Subaru Customer Advocacy Department, representative Abie on [XXX], who assigned a case number [XXX]. However, there has been no follow-up, despite my four additional calls in an effort to recontact Abie, who fails to return calls or make other contact efforts. I am unsure based on Fitzgerald Subaru's inspection if the issue is caused by the wiring harness again, or a different component in the occupant detection system. Thank you for any help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, RE: Recurring Occupant Detection System problem, 2017 Subaru Forester The occupant detection system for the front passenger seat is intermittently failing. The symptoms are exactly the same as before 2020 repairs of wiring harness were made for recall WUM-98R. Despite having a passenger in the front passenger seat, the warning lights will sometimes show that the airbag is off. I have had the problem verified by my local Subaru dealer, Fitzgerald Subaru in Rockville, MD, on [XXX]; they simply reset the warning system. But the problem comes back, putting my passenger at risk. And I have contacted the Subaru Customer Advocacy Department, representative Abie on [XXX], who assigned a case number [XXX]. However, there has been no follow-up, despite my four additional calls in an effort to recontact Abie, who fails to return calls or make other contact efforts. I am unsure based on Fitzgerald Subaru's inspection if the issue is caused by the wiring harness again, or a different component in the occupant detection system. Thank you for any help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11616846
Recall Date: Sep 27, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello. Subaru has a recall: WUJ-95R for cracked exhaust bellows. It turns out, these bellows crack as a result of the materials used in manufacturing and have issued a Service Bulletin: 09-84-22R. My question is why is 09-84-22R a Service bulletin and not a recall like WUJ-95R? My cabin fills with exhaust fumes at low speeds when the fan is blowing and I'm not using recirculation. Subaru refuses to extend the warranty through the Service Bulletin on a branded title vehicle. It's still an unsafe condition, regardless of the branded title. It's the same issue that spans multiple models and production years. Subaru of America has refused repairing my vehicle and local dealerships won't service with a warranty.
Corrective Action:
Hello. Subaru has a recall: WUJ-95R for cracked exhaust bellows. It turns out, these bellows crack as a result of the materials used in manufacturing and have issued a Service Bulletin: 09-84-22R. My question is why is 09-84-22R a Service bulletin and not a recall like WUJ-95R? My cabin fills with exhaust fumes at low speeds when the fan is blowing and I'm not using recirculation. Subaru refuses to extend the warranty through the Service Bulletin on a branded title vehicle. It's still an unsafe condition, regardless of the branded title. It's the same issue that spans multiple models and production years. Subaru of America has refused repairing my vehicle and local dealerships won't service with a warranty.
Additional Notes:
Hello. Subaru has a recall: WUJ-95R for cracked exhaust bellows. It turns out, these bellows crack as a result of the materials used in manufacturing and have issued a Service Bulletin: 09-84-22R. My question is why is 09-84-22R a Service bulletin and not a recall like WUJ-95R? My cabin fills with exhaust fumes at low speeds when the fan is blowing and I'm not using recirculation. Subaru refuses to extend the warranty through the Service Bulletin on a branded title vehicle. It's still an unsafe condition, regardless of the branded title. It's the same issue that spans multiple models and production years. Subaru of America has refused repairing my vehicle and local dealerships won't service with a warranty.
Mfg Campaign: 11615077
Recall Date: Sep 17, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Corrective Action:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Additional Notes:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Mfg Campaign: 11614619
Recall Date: Sep 14, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Corrective Action:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Additional Notes:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Mfg Campaign: 11614619
Recall Date: Sep 14, 2024
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Corrective Action:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Additional Notes:
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the dealership has been unable to obtain the part, and has been unable to fix the ODS malfunction in any other way.
Mfg Campaign: 11614619
Recall Date: Sep 14, 2024
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