Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.
Corrective Action:
WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.
Additional Notes:
WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.
Mfg Campaign: 11221333
Recall Date: Jun 19, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.
Corrective Action:
WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.
Additional Notes:
WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.
Mfg Campaign: 11221333
Recall Date: Jun 19, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DAMAGED WINDSHIELD FROM A TINY PEBBLE RESULTING IN A 2 INCH SPIDER WEBBED CRACK. DRIVING ON HIGHWAY ON A PAVED ROAD WITHOUT ANY CONSTRUCTION. VERY SMALL PEBBLE STRUCK WINDSHIELD AND LEFT A LARGE CRACK.
Corrective Action:
DAMAGED WINDSHIELD FROM A TINY PEBBLE RESULTING IN A 2 INCH SPIDER WEBBED CRACK. DRIVING ON HIGHWAY ON A PAVED ROAD WITHOUT ANY CONSTRUCTION. VERY SMALL PEBBLE STRUCK WINDSHIELD AND LEFT A LARGE CRACK.
Additional Notes:
DAMAGED WINDSHIELD FROM A TINY PEBBLE RESULTING IN A 2 INCH SPIDER WEBBED CRACK. DRIVING ON HIGHWAY ON A PAVED ROAD WITHOUT ANY CONSTRUCTION. VERY SMALL PEBBLE STRUCK WINDSHIELD AND LEFT A LARGE CRACK.
Mfg Campaign: 11221355
Recall Date: Jun 19, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE PASSENGER AIR BAG SYSTEMS SHUTS OFF WHEN A PASSENGER IS IN THE SEAT ON OUR 2017 SUBARU FORESTER. WE'VE TRIED SEVERAL THINGS TO GETTING OUT OF THE VEHICLE AND BACK IN, SHUTTING THE CAR OFF AND STARTING IT BACK UP TO SEE IF THE AIR BAG SYSTEM WOULD RESET ITSELF. IT DOES NOT WORK. WE HAVE NOT GONE TO THE DEALERSHIP YET AS THIS JUST STARTED. WILL BE CALLING THEM SOON.
Corrective Action:
THE PASSENGER AIR BAG SYSTEMS SHUTS OFF WHEN A PASSENGER IS IN THE SEAT ON OUR 2017 SUBARU FORESTER. WE'VE TRIED SEVERAL THINGS TO GETTING OUT OF THE VEHICLE AND BACK IN, SHUTTING THE CAR OFF AND STARTING IT BACK UP TO SEE IF THE AIR BAG SYSTEM WOULD RESET ITSELF. IT DOES NOT WORK. WE HAVE NOT GONE TO THE DEALERSHIP YET AS THIS JUST STARTED. WILL BE CALLING THEM SOON.
Additional Notes:
THE PASSENGER AIR BAG SYSTEMS SHUTS OFF WHEN A PASSENGER IS IN THE SEAT ON OUR 2017 SUBARU FORESTER. WE'VE TRIED SEVERAL THINGS TO GETTING OUT OF THE VEHICLE AND BACK IN, SHUTTING THE CAR OFF AND STARTING IT BACK UP TO SEE IF THE AIR BAG SYSTEM WOULD RESET ITSELF. IT DOES NOT WORK. WE HAVE NOT GONE TO THE DEALERSHIP YET AS THIS JUST STARTED. WILL BE CALLING THEM SOON.
Mfg Campaign: 11220818
Recall Date: Jun 18, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE AIRBAG LIGHT WARNING KEEPS GOING OFF RANDOMLY STATING THAT THE AIR BAG IS OFF WHEN THERE ARE PASSENGERS IN THE CAR.
Corrective Action:
THE AIRBAG LIGHT WARNING KEEPS GOING OFF RANDOMLY STATING THAT THE AIR BAG IS OFF WHEN THERE ARE PASSENGERS IN THE CAR.
Additional Notes:
THE AIRBAG LIGHT WARNING KEEPS GOING OFF RANDOMLY STATING THAT THE AIR BAG IS OFF WHEN THERE ARE PASSENGERS IN THE CAR.
Mfg Campaign: 11221048
Recall Date: Jun 18, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL OBJECT HIT EDGE OF WINDSHIELD WHILE DRIVING ON INTERSTATE. HORIZONTAL CRACK DEVELOPED LATER THAT DAY.
Corrective Action:
SMALL OBJECT HIT EDGE OF WINDSHIELD WHILE DRIVING ON INTERSTATE. HORIZONTAL CRACK DEVELOPED LATER THAT DAY.
Additional Notes:
SMALL OBJECT HIT EDGE OF WINDSHIELD WHILE DRIVING ON INTERSTATE. HORIZONTAL CRACK DEVELOPED LATER THAT DAY.
Mfg Campaign: 11219785
Recall Date: Jun 13, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD GOT SMALL STAR CHIP ON PASSENGER SIDE AFTER GETTING DINGED WITH A ROCK WHILE DRIVING ON THE INTERSTATE. COMMERCIAL WINDSHIELD REPAIR WAS ATTEMPTED. THE REPAIR FAILED AND THE WINDSHIELD PRODUCED A LARGE HORIZONTAL CRACK ALONG PASSENGER SIDE, ORIGINATING FROM INITIAL CHIP/REPAIR SITE.
Corrective Action:
WINDSHIELD GOT SMALL STAR CHIP ON PASSENGER SIDE AFTER GETTING DINGED WITH A ROCK WHILE DRIVING ON THE INTERSTATE. COMMERCIAL WINDSHIELD REPAIR WAS ATTEMPTED. THE REPAIR FAILED AND THE WINDSHIELD PRODUCED A LARGE HORIZONTAL CRACK ALONG PASSENGER SIDE, ORIGINATING FROM INITIAL CHIP/REPAIR SITE.
Additional Notes:
WINDSHIELD GOT SMALL STAR CHIP ON PASSENGER SIDE AFTER GETTING DINGED WITH A ROCK WHILE DRIVING ON THE INTERSTATE. COMMERCIAL WINDSHIELD REPAIR WAS ATTEMPTED. THE REPAIR FAILED AND THE WINDSHIELD PRODUCED A LARGE HORIZONTAL CRACK ALONG PASSENGER SIDE, ORIGINATING FROM INITIAL CHIP/REPAIR SITE.
Mfg Campaign: 11219790
Recall Date: Jun 13, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Corrective Action:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Additional Notes:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Mfg Campaign: 11219128
Recall Date: Jun 10, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Corrective Action:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Additional Notes:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Mfg Campaign: 11219128
Recall Date: Jun 10, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Corrective Action:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Additional Notes:
I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.
Mfg Campaign: 11219128
Recall Date: Jun 10, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
2017 FORESTER SRS AIRBAG SENSOR DEFECTIVE TWO YEARS AFTER PURCHASE, THE SRS AIRBAG WARNING LIGHT APPEARED. THIS LIGHT FLICKERS ON AND OFF, AT RANDOM, WHETHER OR NOT A PASSENGER IS IN THE SEAT. (NO PASSENGER WILL BE DRIVING WITH ME UNTIL THIS IS REPAIRED.) MY SUBARU DEALERSHIP SERVICE MANAGER TOLD ME THAT THERE WAS A RECALL (HE MISSPOKE, PERHAPS HE MEANT 'SHOULD BE') AND SAID THAT HE "SEES THIS ALL THE TIME". HE IMMEDIATELY KNEW (PRIOR TO TESTING IT) THAT THEY WOULD BE REPLACING THE PASSENGER SEAT BOTTOM, FOR A NEW SENSOR PAD. HE SAID THEY ARE USUALLY BACKORDERED. BACKORDERED INDICATES TO ME THAT THERE IS A HIGH DEMAND TO CORRECT THIS ERROR IN THIS CRITICAL SAFETY SYSTEM. AT THIS POINT, I HAVE SUBARU CORPORATE INVOLVED; I'VE EMAILED AND SPOKEN AT LENGTH WITH KRIS DRECHSEL, A SUPERVISOR IN CUSTOMER SERVICE, AND CHARLES HOSIER, A CUSTOMER SERVICE ADVOCATE. WHILE THEY BOTH WERE SUPERB IN THEIR INTERACTIONS WITH ME, I LEARNED NOTHING ABOUT WHAT SUBARU IS DOING OR INTENDS TO DO ABOUT THIS REPREHENSIBLE SITUATION, OTHER THAN PASS ALONG MY COMPLAINT. I WAS EMAILED THAT THEY ARE "NOT AWARE OF ANY TRENDING ISSUE WITH THE PASSENGER SIDE SEAT SENSOR". SUBARU IS CLEARLY AWARE THERE IS A PROBLEM AND IS NEGLECTFUL IN NOT BEING FULLY TRANSPARENT WITH OWNERS THAT THERE IS THE POTENTIAL THAT AN AIRBAG MAY NOT DEPLOY IN A COLLISION DUE TO THIS SENSOR DEFECT. SUBARU NOTED THAT THEY RELY ON CUSTOMER FEEDBACK AND THAT THE APPROPRIATE PROTOCOL WILL BE FOLLOWED FOR SUCH COMPLAINTS. CONSIDERING THE GRAVITY OF THIS ISSUE, I ASSUME, THEN, THAT I AM THE ONLY CUSTOMER WHO HAS PROVIDED THIS COMPLAINT AND THAT THEY ARE NOW GOING TO DISCOVER THE 'TREND' AND PROVIDE NOTICE OF THIS SRS AIRBAG DEFECT TO THE PUBLIC. THERE ARE 25 COMPLAINTS ON THIS SITE ALONE (OF HOW MANY THAT "MAY APPEAR"?), COUNTLESS ONLINE FORUMS, AND APPARENTLY LAW SUITS PENDING. IS A DEATH WHAT'S PREREQUISITE HERE?
Corrective Action:
2017 FORESTER SRS AIRBAG SENSOR DEFECTIVE TWO YEARS AFTER PURCHASE, THE SRS AIRBAG WARNING LIGHT APPEARED. THIS LIGHT FLICKERS ON AND OFF, AT RANDOM, WHETHER OR NOT A PASSENGER IS IN THE SEAT. (NO PASSENGER WILL BE DRIVING WITH ME UNTIL THIS IS REPAIRED.) MY SUBARU DEALERSHIP SERVICE MANAGER TOLD ME THAT THERE WAS A RECALL (HE MISSPOKE, PERHAPS HE MEANT 'SHOULD BE') AND SAID THAT HE "SEES THIS ALL THE TIME". HE IMMEDIATELY KNEW (PRIOR TO TESTING IT) THAT THEY WOULD BE REPLACING THE PASSENGER SEAT BOTTOM, FOR A NEW SENSOR PAD. HE SAID THEY ARE USUALLY BACKORDERED. BACKORDERED INDICATES TO ME THAT THERE IS A HIGH DEMAND TO CORRECT THIS ERROR IN THIS CRITICAL SAFETY SYSTEM. AT THIS POINT, I HAVE SUBARU CORPORATE INVOLVED; I'VE EMAILED AND SPOKEN AT LENGTH WITH KRIS DRECHSEL, A SUPERVISOR IN CUSTOMER SERVICE, AND CHARLES HOSIER, A CUSTOMER SERVICE ADVOCATE. WHILE THEY BOTH WERE SUPERB IN THEIR INTERACTIONS WITH ME, I LEARNED NOTHING ABOUT WHAT SUBARU IS DOING OR INTENDS TO DO ABOUT THIS REPREHENSIBLE SITUATION, OTHER THAN PASS ALONG MY COMPLAINT. I WAS EMAILED THAT THEY ARE "NOT AWARE OF ANY TRENDING ISSUE WITH THE PASSENGER SIDE SEAT SENSOR". SUBARU IS CLEARLY AWARE THERE IS A PROBLEM AND IS NEGLECTFUL IN NOT BEING FULLY TRANSPARENT WITH OWNERS THAT THERE IS THE POTENTIAL THAT AN AIRBAG MAY NOT DEPLOY IN A COLLISION DUE TO THIS SENSOR DEFECT. SUBARU NOTED THAT THEY RELY ON CUSTOMER FEEDBACK AND THAT THE APPROPRIATE PROTOCOL WILL BE FOLLOWED FOR SUCH COMPLAINTS. CONSIDERING THE GRAVITY OF THIS ISSUE, I ASSUME, THEN, THAT I AM THE ONLY CUSTOMER WHO HAS PROVIDED THIS COMPLAINT AND THAT THEY ARE NOW GOING TO DISCOVER THE 'TREND' AND PROVIDE NOTICE OF THIS SRS AIRBAG DEFECT TO THE PUBLIC. THERE ARE 25 COMPLAINTS ON THIS SITE ALONE (OF HOW MANY THAT "MAY APPEAR"?), COUNTLESS ONLINE FORUMS, AND APPARENTLY LAW SUITS PENDING. IS A DEATH WHAT'S PREREQUISITE HERE?
Additional Notes:
2017 FORESTER SRS AIRBAG SENSOR DEFECTIVE TWO YEARS AFTER PURCHASE, THE SRS AIRBAG WARNING LIGHT APPEARED. THIS LIGHT FLICKERS ON AND OFF, AT RANDOM, WHETHER OR NOT A PASSENGER IS IN THE SEAT. (NO PASSENGER WILL BE DRIVING WITH ME UNTIL THIS IS REPAIRED.) MY SUBARU DEALERSHIP SERVICE MANAGER TOLD ME THAT THERE WAS A RECALL (HE MISSPOKE, PERHAPS HE MEANT 'SHOULD BE') AND SAID THAT HE "SEES THIS ALL THE TIME". HE IMMEDIATELY KNEW (PRIOR TO TESTING IT) THAT THEY WOULD BE REPLACING THE PASSENGER SEAT BOTTOM, FOR A NEW SENSOR PAD. HE SAID THEY ARE USUALLY BACKORDERED. BACKORDERED INDICATES TO ME THAT THERE IS A HIGH DEMAND TO CORRECT THIS ERROR IN THIS CRITICAL SAFETY SYSTEM. AT THIS POINT, I HAVE SUBARU CORPORATE INVOLVED; I'VE EMAILED AND SPOKEN AT LENGTH WITH KRIS DRECHSEL, A SUPERVISOR IN CUSTOMER SERVICE, AND CHARLES HOSIER, A CUSTOMER SERVICE ADVOCATE. WHILE THEY BOTH WERE SUPERB IN THEIR INTERACTIONS WITH ME, I LEARNED NOTHING ABOUT WHAT SUBARU IS DOING OR INTENDS TO DO ABOUT THIS REPREHENSIBLE SITUATION, OTHER THAN PASS ALONG MY COMPLAINT. I WAS EMAILED THAT THEY ARE "NOT AWARE OF ANY TRENDING ISSUE WITH THE PASSENGER SIDE SEAT SENSOR". SUBARU IS CLEARLY AWARE THERE IS A PROBLEM AND IS NEGLECTFUL IN NOT BEING FULLY TRANSPARENT WITH OWNERS THAT THERE IS THE POTENTIAL THAT AN AIRBAG MAY NOT DEPLOY IN A COLLISION DUE TO THIS SENSOR DEFECT. SUBARU NOTED THAT THEY RELY ON CUSTOMER FEEDBACK AND THAT THE APPROPRIATE PROTOCOL WILL BE FOLLOWED FOR SUCH COMPLAINTS. CONSIDERING THE GRAVITY OF THIS ISSUE, I ASSUME, THEN, THAT I AM THE ONLY CUSTOMER WHO HAS PROVIDED THIS COMPLAINT AND THAT THEY ARE NOW GOING TO DISCOVER THE 'TREND' AND PROVIDE NOTICE OF THIS SRS AIRBAG DEFECT TO THE PUBLIC. THERE ARE 25 COMPLAINTS ON THIS SITE ALONE (OF HOW MANY THAT "MAY APPEAR"?), COUNTLESS ONLINE FORUMS, AND APPARENTLY LAW SUITS PENDING. IS A DEATH WHAT'S PREREQUISITE HERE?
Mfg Campaign: 11208734
Recall Date: May 20, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
2017 FORESTER SRS AIRBAG SENSOR DEFECTIVE TWO YEARS AFTER PURCHASE, THE SRS AIRBAG WARNING LIGHT APPEARED. THIS LIGHT FLICKERS ON AND OFF, AT RANDOM, WHETHER OR NOT A PASSENGER IS IN THE SEAT. (NO PASSENGER WILL BE DRIVING WITH ME UNTIL THIS IS REPAIRED.) MY SUBARU DEALERSHIP SERVICE MANAGER TOLD ME THAT THERE WAS A RECALL (HE MISSPOKE, PERHAPS HE MEANT 'SHOULD BE') AND SAID THAT HE "SEES THIS ALL THE TIME". HE IMMEDIATELY KNEW (PRIOR TO TESTING IT) THAT THEY WOULD BE REPLACING THE PASSENGER SEAT BOTTOM, FOR A NEW SENSOR PAD. HE SAID THEY ARE USUALLY BACKORDERED. BACKORDERED INDICATES TO ME THAT THERE IS A HIGH DEMAND TO CORRECT THIS ERROR IN THIS CRITICAL SAFETY SYSTEM. AT THIS POINT, I HAVE SUBARU CORPORATE INVOLVED; I'VE EMAILED AND SPOKEN AT LENGTH WITH KRIS DRECHSEL, A SUPERVISOR IN CUSTOMER SERVICE, AND CHARLES HOSIER, A CUSTOMER SERVICE ADVOCATE. WHILE THEY BOTH WERE SUPERB IN THEIR INTERACTIONS WITH ME, I LEARNED NOTHING ABOUT WHAT SUBARU IS DOING OR INTENDS TO DO ABOUT THIS REPREHENSIBLE SITUATION, OTHER THAN PASS ALONG MY COMPLAINT. I WAS EMAILED THAT THEY ARE "NOT AWARE OF ANY TRENDING ISSUE WITH THE PASSENGER SIDE SEAT SENSOR". SUBARU IS CLEARLY AWARE THERE IS A PROBLEM AND IS NEGLECTFUL IN NOT BEING FULLY TRANSPARENT WITH OWNERS THAT THERE IS THE POTENTIAL THAT AN AIRBAG MAY NOT DEPLOY IN A COLLISION DUE TO THIS SENSOR DEFECT. SUBARU NOTED THAT THEY RELY ON CUSTOMER FEEDBACK AND THAT THE APPROPRIATE PROTOCOL WILL BE FOLLOWED FOR SUCH COMPLAINTS. CONSIDERING THE GRAVITY OF THIS ISSUE, I ASSUME, THEN, THAT I AM THE ONLY CUSTOMER WHO HAS PROVIDED THIS COMPLAINT AND THAT THEY ARE NOW GOING TO DISCOVER THE 'TREND' AND PROVIDE NOTICE OF THIS SRS AIRBAG DEFECT TO THE PUBLIC. THERE ARE 25 COMPLAINTS ON THIS SITE ALONE (OF HOW MANY THAT "MAY APPEAR"?), COUNTLESS ONLINE FORUMS, AND APPARENTLY LAW SUITS PENDING. IS A DEATH WHAT'S PREREQUISITE HERE?
Corrective Action:
2017 FORESTER SRS AIRBAG SENSOR DEFECTIVE TWO YEARS AFTER PURCHASE, THE SRS AIRBAG WARNING LIGHT APPEARED. THIS LIGHT FLICKERS ON AND OFF, AT RANDOM, WHETHER OR NOT A PASSENGER IS IN THE SEAT. (NO PASSENGER WILL BE DRIVING WITH ME UNTIL THIS IS REPAIRED.) MY SUBARU DEALERSHIP SERVICE MANAGER TOLD ME THAT THERE WAS A RECALL (HE MISSPOKE, PERHAPS HE MEANT 'SHOULD BE') AND SAID THAT HE "SEES THIS ALL THE TIME". HE IMMEDIATELY KNEW (PRIOR TO TESTING IT) THAT THEY WOULD BE REPLACING THE PASSENGER SEAT BOTTOM, FOR A NEW SENSOR PAD. HE SAID THEY ARE USUALLY BACKORDERED. BACKORDERED INDICATES TO ME THAT THERE IS A HIGH DEMAND TO CORRECT THIS ERROR IN THIS CRITICAL SAFETY SYSTEM. AT THIS POINT, I HAVE SUBARU CORPORATE INVOLVED; I'VE EMAILED AND SPOKEN AT LENGTH WITH KRIS DRECHSEL, A SUPERVISOR IN CUSTOMER SERVICE, AND CHARLES HOSIER, A CUSTOMER SERVICE ADVOCATE. WHILE THEY BOTH WERE SUPERB IN THEIR INTERACTIONS WITH ME, I LEARNED NOTHING ABOUT WHAT SUBARU IS DOING OR INTENDS TO DO ABOUT THIS REPREHENSIBLE SITUATION, OTHER THAN PASS ALONG MY COMPLAINT. I WAS EMAILED THAT THEY ARE "NOT AWARE OF ANY TRENDING ISSUE WITH THE PASSENGER SIDE SEAT SENSOR". SUBARU IS CLEARLY AWARE THERE IS A PROBLEM AND IS NEGLECTFUL IN NOT BEING FULLY TRANSPARENT WITH OWNERS THAT THERE IS THE POTENTIAL THAT AN AIRBAG MAY NOT DEPLOY IN A COLLISION DUE TO THIS SENSOR DEFECT. SUBARU NOTED THAT THEY RELY ON CUSTOMER FEEDBACK AND THAT THE APPROPRIATE PROTOCOL WILL BE FOLLOWED FOR SUCH COMPLAINTS. CONSIDERING THE GRAVITY OF THIS ISSUE, I ASSUME, THEN, THAT I AM THE ONLY CUSTOMER WHO HAS PROVIDED THIS COMPLAINT AND THAT THEY ARE NOW GOING TO DISCOVER THE 'TREND' AND PROVIDE NOTICE OF THIS SRS AIRBAG DEFECT TO THE PUBLIC. THERE ARE 25 COMPLAINTS ON THIS SITE ALONE (OF HOW MANY THAT "MAY APPEAR"?), COUNTLESS ONLINE FORUMS, AND APPARENTLY LAW SUITS PENDING. IS A DEATH WHAT'S PREREQUISITE HERE?
Additional Notes:
2017 FORESTER SRS AIRBAG SENSOR DEFECTIVE TWO YEARS AFTER PURCHASE, THE SRS AIRBAG WARNING LIGHT APPEARED. THIS LIGHT FLICKERS ON AND OFF, AT RANDOM, WHETHER OR NOT A PASSENGER IS IN THE SEAT. (NO PASSENGER WILL BE DRIVING WITH ME UNTIL THIS IS REPAIRED.) MY SUBARU DEALERSHIP SERVICE MANAGER TOLD ME THAT THERE WAS A RECALL (HE MISSPOKE, PERHAPS HE MEANT 'SHOULD BE') AND SAID THAT HE "SEES THIS ALL THE TIME". HE IMMEDIATELY KNEW (PRIOR TO TESTING IT) THAT THEY WOULD BE REPLACING THE PASSENGER SEAT BOTTOM, FOR A NEW SENSOR PAD. HE SAID THEY ARE USUALLY BACKORDERED. BACKORDERED INDICATES TO ME THAT THERE IS A HIGH DEMAND TO CORRECT THIS ERROR IN THIS CRITICAL SAFETY SYSTEM. AT THIS POINT, I HAVE SUBARU CORPORATE INVOLVED; I'VE EMAILED AND SPOKEN AT LENGTH WITH KRIS DRECHSEL, A SUPERVISOR IN CUSTOMER SERVICE, AND CHARLES HOSIER, A CUSTOMER SERVICE ADVOCATE. WHILE THEY BOTH WERE SUPERB IN THEIR INTERACTIONS WITH ME, I LEARNED NOTHING ABOUT WHAT SUBARU IS DOING OR INTENDS TO DO ABOUT THIS REPREHENSIBLE SITUATION, OTHER THAN PASS ALONG MY COMPLAINT. I WAS EMAILED THAT THEY ARE "NOT AWARE OF ANY TRENDING ISSUE WITH THE PASSENGER SIDE SEAT SENSOR". SUBARU IS CLEARLY AWARE THERE IS A PROBLEM AND IS NEGLECTFUL IN NOT BEING FULLY TRANSPARENT WITH OWNERS THAT THERE IS THE POTENTIAL THAT AN AIRBAG MAY NOT DEPLOY IN A COLLISION DUE TO THIS SENSOR DEFECT. SUBARU NOTED THAT THEY RELY ON CUSTOMER FEEDBACK AND THAT THE APPROPRIATE PROTOCOL WILL BE FOLLOWED FOR SUCH COMPLAINTS. CONSIDERING THE GRAVITY OF THIS ISSUE, I ASSUME, THEN, THAT I AM THE ONLY CUSTOMER WHO HAS PROVIDED THIS COMPLAINT AND THAT THEY ARE NOW GOING TO DISCOVER THE 'TREND' AND PROVIDE NOTICE OF THIS SRS AIRBAG DEFECT TO THE PUBLIC. THERE ARE 25 COMPLAINTS ON THIS SITE ALONE (OF HOW MANY THAT "MAY APPEAR"?), COUNTLESS ONLINE FORUMS, AND APPARENTLY LAW SUITS PENDING. IS A DEATH WHAT'S PREREQUISITE HERE?
Mfg Campaign: 11208734
Recall Date: May 20, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
PASSENGER AIR BAG SWITCHES TO "OFF" DESPITE PASSENGER SITTING IN SEAT. SUBARU DEALERSHIP DIAGNOSED FAULTY SENSOR. AIR BAG LIGHT SWITCHES TO "OFF" AT RANDOM TIMES EVEN WHEN PASSENGER IS SEATED IN SEAT. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. THE SYSTEM SAYS TO CHECK SRS AIRBAG AND BRING TO DEALERSHIP. THIS OFTEN OCCURS WHEN CAR IS STOPPED/PARKED AND PASSENGER GETS OUT WHILE CAR IS STILL RUNNING. DEALERSHIP AGREED TO REPLACING SENSOR BUT THE PART HAS BEEN UNAVAILABLE FOR 6 MONTHS NOW. WE KEEP BEING TOLD "IT'S ON ORDER, CAN'T SAY WHEN IT WILL ARRIVE. " VEHICLE IS UNSAFE TO DRIVE WITH A PASSENGER AS A RESULT. SEE MORE COMPLAINTS HERE: HTTP://WWW.CARPROBLEMZOO.COM/SUBARU/FORESTER/AIR-BAG-ON-OFF-SWITCH-PROBLEMS.PHP
Corrective Action:
PASSENGER AIR BAG SWITCHES TO "OFF" DESPITE PASSENGER SITTING IN SEAT. SUBARU DEALERSHIP DIAGNOSED FAULTY SENSOR. AIR BAG LIGHT SWITCHES TO "OFF" AT RANDOM TIMES EVEN WHEN PASSENGER IS SEATED IN SEAT. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. THE SYSTEM SAYS TO CHECK SRS AIRBAG AND BRING TO DEALERSHIP. THIS OFTEN OCCURS WHEN CAR IS STOPPED/PARKED AND PASSENGER GETS OUT WHILE CAR IS STILL RUNNING. DEALERSHIP AGREED TO REPLACING SENSOR BUT THE PART HAS BEEN UNAVAILABLE FOR 6 MONTHS NOW. WE KEEP BEING TOLD "IT'S ON ORDER, CAN'T SAY WHEN IT WILL ARRIVE. " VEHICLE IS UNSAFE TO DRIVE WITH A PASSENGER AS A RESULT. SEE MORE COMPLAINTS HERE: HTTP://WWW.CARPROBLEMZOO.COM/SUBARU/FORESTER/AIR-BAG-ON-OFF-SWITCH-PROBLEMS.PHP
Additional Notes:
PASSENGER AIR BAG SWITCHES TO "OFF" DESPITE PASSENGER SITTING IN SEAT. SUBARU DEALERSHIP DIAGNOSED FAULTY SENSOR. AIR BAG LIGHT SWITCHES TO "OFF" AT RANDOM TIMES EVEN WHEN PASSENGER IS SEATED IN SEAT. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. THE SYSTEM SAYS TO CHECK SRS AIRBAG AND BRING TO DEALERSHIP. THIS OFTEN OCCURS WHEN CAR IS STOPPED/PARKED AND PASSENGER GETS OUT WHILE CAR IS STILL RUNNING. DEALERSHIP AGREED TO REPLACING SENSOR BUT THE PART HAS BEEN UNAVAILABLE FOR 6 MONTHS NOW. WE KEEP BEING TOLD "IT'S ON ORDER, CAN'T SAY WHEN IT WILL ARRIVE. " VEHICLE IS UNSAFE TO DRIVE WITH A PASSENGER AS A RESULT. SEE MORE COMPLAINTS HERE: HTTP://WWW.CARPROBLEMZOO.COM/SUBARU/FORESTER/AIR-BAG-ON-OFF-SWITCH-PROBLEMS.PHP
Mfg Campaign: 11205164
Recall Date: May 2, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER AIR BAG SWITCHES TO "OFF" DESPITE PASSENGER SITTING IN SEAT. SUBARU DEALERSHIP DIAGNOSED FAULTY SENSOR. AIR BAG LIGHT SWITCHES TO "OFF" AT RANDOM TIMES EVEN WHEN PASSENGER IS SEATED IN SEAT. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. THE SYSTEM SAYS TO CHECK SRS AIRBAG AND BRING TO DEALERSHIP. THIS OFTEN OCCURS WHEN CAR IS STOPPED/PARKED AND PASSENGER GETS OUT WHILE CAR IS STILL RUNNING. DEALERSHIP AGREED TO REPLACING SENSOR BUT THE PART HAS BEEN UNAVAILABLE FOR 6 MONTHS NOW. WE KEEP BEING TOLD "IT'S ON ORDER, CAN'T SAY WHEN IT WILL ARRIVE. " VEHICLE IS UNSAFE TO DRIVE WITH A PASSENGER AS A RESULT. SEE MORE COMPLAINTS HERE: HTTP://WWW.CARPROBLEMZOO.COM/SUBARU/FORESTER/AIR-BAG-ON-OFF-SWITCH-PROBLEMS.PHP
Corrective Action:
PASSENGER AIR BAG SWITCHES TO "OFF" DESPITE PASSENGER SITTING IN SEAT. SUBARU DEALERSHIP DIAGNOSED FAULTY SENSOR. AIR BAG LIGHT SWITCHES TO "OFF" AT RANDOM TIMES EVEN WHEN PASSENGER IS SEATED IN SEAT. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. THE SYSTEM SAYS TO CHECK SRS AIRBAG AND BRING TO DEALERSHIP. THIS OFTEN OCCURS WHEN CAR IS STOPPED/PARKED AND PASSENGER GETS OUT WHILE CAR IS STILL RUNNING. DEALERSHIP AGREED TO REPLACING SENSOR BUT THE PART HAS BEEN UNAVAILABLE FOR 6 MONTHS NOW. WE KEEP BEING TOLD "IT'S ON ORDER, CAN'T SAY WHEN IT WILL ARRIVE. " VEHICLE IS UNSAFE TO DRIVE WITH A PASSENGER AS A RESULT. SEE MORE COMPLAINTS HERE: HTTP://WWW.CARPROBLEMZOO.COM/SUBARU/FORESTER/AIR-BAG-ON-OFF-SWITCH-PROBLEMS.PHP
Additional Notes:
PASSENGER AIR BAG SWITCHES TO "OFF" DESPITE PASSENGER SITTING IN SEAT. SUBARU DEALERSHIP DIAGNOSED FAULTY SENSOR. AIR BAG LIGHT SWITCHES TO "OFF" AT RANDOM TIMES EVEN WHEN PASSENGER IS SEATED IN SEAT. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. THE SYSTEM SAYS TO CHECK SRS AIRBAG AND BRING TO DEALERSHIP. THIS OFTEN OCCURS WHEN CAR IS STOPPED/PARKED AND PASSENGER GETS OUT WHILE CAR IS STILL RUNNING. DEALERSHIP AGREED TO REPLACING SENSOR BUT THE PART HAS BEEN UNAVAILABLE FOR 6 MONTHS NOW. WE KEEP BEING TOLD "IT'S ON ORDER, CAN'T SAY WHEN IT WILL ARRIVE. " VEHICLE IS UNSAFE TO DRIVE WITH A PASSENGER AS A RESULT. SEE MORE COMPLAINTS HERE: HTTP://WWW.CARPROBLEMZOO.COM/SUBARU/FORESTER/AIR-BAG-ON-OFF-SWITCH-PROBLEMS.PHP
Mfg Campaign: 11205164
Recall Date: May 2, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY 2017 FORESTER BEGAN HAVING THE PASSENGER AIRBAG LIGHT SWITCH OFF WHEN THERE WAS A PASSENGER IN THE SEAT AND THE VEHICLE WAS IN MOTION. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. ALSO ON THE UPPER DASH, THE PASSENGER AIRBAG ON LIGHT SWITCHED TO OFF. IN ORDER TO RECTIFY THIS, I HAD TO PULL OVER, SHUT OFF THE ENGINE AND RESTART IT. THIS HAPPENED SEVERAL VARIOUS TIMES DURING NORMAL CITY STREET DRIVING. RETURNING FROM A 1200 MILE TRIP RECENTLY, IT OCCURRED NEAR THE END OF MY TRIP ABOUT EVERY 40 MILES. VERY DISTRESSING! TOOK TO DEALER AND THEY SAID NO CODES WERE IN THE COMPUTER SHOWING ANY PROBLEMS. SAID THE SEAT MIGHT HAVE HAD SOMETHING SPILLED ON IT WHICH NEVER HAPPENED! THEY SAID THAT THE RED SQUARE WITH THE WHITE "I" IN IT MEANT THE EYESIGHT WAS MALFUNCTIONING WHICH WAS RIDICULOUS!! WHY WOULD THE AIRBAG LIGHT MAKE THE EYESIGHT MALFUNCTION? I HAVE NEVER HAD A PROBLEM WITH THE EYESIGHT AND I USE IT ALL THE TIME. WHEN I LOOKED ONLINE, I DISCOVERED THAT THERE WERE MANY PEOPLE WHO HAD THE EXACT SAME PROBLEM WITH EXACT SAME SYMPTOMS!! SURPRISED THAT SUBARU HAS NOT HAD A RECALL FOR THIS. ARE THEY WAITING UNTIL SOMEONE DIES IN AN ACCIDENT BEFORE THEY DO ANYTHING? I RECENTLY HAD A PERSON TURN IN FRONT OF MY MY 2015 FORESTER AND ALL THE AIRBAGS DEPLOYED REDUCING INJURIES. IF MY 2017 FORESTER AIRBAGS ARE NOT WORKING IN AN ACCIDENT, MY PASSENGER COULD BE SEVERELY INJURED AND SUBARU WOULD BE RESPONSIBLE!! THEY NEED TO FIX THIS PROBLEM NOW!!!
Corrective Action:
MY 2017 FORESTER BEGAN HAVING THE PASSENGER AIRBAG LIGHT SWITCH OFF WHEN THERE WAS A PASSENGER IN THE SEAT AND THE VEHICLE WAS IN MOTION. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. ALSO ON THE UPPER DASH, THE PASSENGER AIRBAG ON LIGHT SWITCHED TO OFF. IN ORDER TO RECTIFY THIS, I HAD TO PULL OVER, SHUT OFF THE ENGINE AND RESTART IT. THIS HAPPENED SEVERAL VARIOUS TIMES DURING NORMAL CITY STREET DRIVING. RETURNING FROM A 1200 MILE TRIP RECENTLY, IT OCCURRED NEAR THE END OF MY TRIP ABOUT EVERY 40 MILES. VERY DISTRESSING! TOOK TO DEALER AND THEY SAID NO CODES WERE IN THE COMPUTER SHOWING ANY PROBLEMS. SAID THE SEAT MIGHT HAVE HAD SOMETHING SPILLED ON IT WHICH NEVER HAPPENED! THEY SAID THAT THE RED SQUARE WITH THE WHITE "I" IN IT MEANT THE EYESIGHT WAS MALFUNCTIONING WHICH WAS RIDICULOUS!! WHY WOULD THE AIRBAG LIGHT MAKE THE EYESIGHT MALFUNCTION? I HAVE NEVER HAD A PROBLEM WITH THE EYESIGHT AND I USE IT ALL THE TIME. WHEN I LOOKED ONLINE, I DISCOVERED THAT THERE WERE MANY PEOPLE WHO HAD THE EXACT SAME PROBLEM WITH EXACT SAME SYMPTOMS!! SURPRISED THAT SUBARU HAS NOT HAD A RECALL FOR THIS. ARE THEY WAITING UNTIL SOMEONE DIES IN AN ACCIDENT BEFORE THEY DO ANYTHING? I RECENTLY HAD A PERSON TURN IN FRONT OF MY MY 2015 FORESTER AND ALL THE AIRBAGS DEPLOYED REDUCING INJURIES. IF MY 2017 FORESTER AIRBAGS ARE NOT WORKING IN AN ACCIDENT, MY PASSENGER COULD BE SEVERELY INJURED AND SUBARU WOULD BE RESPONSIBLE!! THEY NEED TO FIX THIS PROBLEM NOW!!!
Additional Notes:
MY 2017 FORESTER BEGAN HAVING THE PASSENGER AIRBAG LIGHT SWITCH OFF WHEN THERE WAS A PASSENGER IN THE SEAT AND THE VEHICLE WAS IN MOTION. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. ALSO ON THE UPPER DASH, THE PASSENGER AIRBAG ON LIGHT SWITCHED TO OFF. IN ORDER TO RECTIFY THIS, I HAD TO PULL OVER, SHUT OFF THE ENGINE AND RESTART IT. THIS HAPPENED SEVERAL VARIOUS TIMES DURING NORMAL CITY STREET DRIVING. RETURNING FROM A 1200 MILE TRIP RECENTLY, IT OCCURRED NEAR THE END OF MY TRIP ABOUT EVERY 40 MILES. VERY DISTRESSING! TOOK TO DEALER AND THEY SAID NO CODES WERE IN THE COMPUTER SHOWING ANY PROBLEMS. SAID THE SEAT MIGHT HAVE HAD SOMETHING SPILLED ON IT WHICH NEVER HAPPENED! THEY SAID THAT THE RED SQUARE WITH THE WHITE "I" IN IT MEANT THE EYESIGHT WAS MALFUNCTIONING WHICH WAS RIDICULOUS!! WHY WOULD THE AIRBAG LIGHT MAKE THE EYESIGHT MALFUNCTION? I HAVE NEVER HAD A PROBLEM WITH THE EYESIGHT AND I USE IT ALL THE TIME. WHEN I LOOKED ONLINE, I DISCOVERED THAT THERE WERE MANY PEOPLE WHO HAD THE EXACT SAME PROBLEM WITH EXACT SAME SYMPTOMS!! SURPRISED THAT SUBARU HAS NOT HAD A RECALL FOR THIS. ARE THEY WAITING UNTIL SOMEONE DIES IN AN ACCIDENT BEFORE THEY DO ANYTHING? I RECENTLY HAD A PERSON TURN IN FRONT OF MY MY 2015 FORESTER AND ALL THE AIRBAGS DEPLOYED REDUCING INJURIES. IF MY 2017 FORESTER AIRBAGS ARE NOT WORKING IN AN ACCIDENT, MY PASSENGER COULD BE SEVERELY INJURED AND SUBARU WOULD BE RESPONSIBLE!! THEY NEED TO FIX THIS PROBLEM NOW!!!
Mfg Campaign: 11197003
Recall Date: Apr 17, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
MY 2017 FORESTER BEGAN HAVING THE PASSENGER AIRBAG LIGHT SWITCH OFF WHEN THERE WAS A PASSENGER IN THE SEAT AND THE VEHICLE WAS IN MOTION. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. ALSO ON THE UPPER DASH, THE PASSENGER AIRBAG ON LIGHT SWITCHED TO OFF. IN ORDER TO RECTIFY THIS, I HAD TO PULL OVER, SHUT OFF THE ENGINE AND RESTART IT. THIS HAPPENED SEVERAL VARIOUS TIMES DURING NORMAL CITY STREET DRIVING. RETURNING FROM A 1200 MILE TRIP RECENTLY, IT OCCURRED NEAR THE END OF MY TRIP ABOUT EVERY 40 MILES. VERY DISTRESSING! TOOK TO DEALER AND THEY SAID NO CODES WERE IN THE COMPUTER SHOWING ANY PROBLEMS. SAID THE SEAT MIGHT HAVE HAD SOMETHING SPILLED ON IT WHICH NEVER HAPPENED! THEY SAID THAT THE RED SQUARE WITH THE WHITE "I" IN IT MEANT THE EYESIGHT WAS MALFUNCTIONING WHICH WAS RIDICULOUS!! WHY WOULD THE AIRBAG LIGHT MAKE THE EYESIGHT MALFUNCTION? I HAVE NEVER HAD A PROBLEM WITH THE EYESIGHT AND I USE IT ALL THE TIME. WHEN I LOOKED ONLINE, I DISCOVERED THAT THERE WERE MANY PEOPLE WHO HAD THE EXACT SAME PROBLEM WITH EXACT SAME SYMPTOMS!! SURPRISED THAT SUBARU HAS NOT HAD A RECALL FOR THIS. ARE THEY WAITING UNTIL SOMEONE DIES IN AN ACCIDENT BEFORE THEY DO ANYTHING? I RECENTLY HAD A PERSON TURN IN FRONT OF MY MY 2015 FORESTER AND ALL THE AIRBAGS DEPLOYED REDUCING INJURIES. IF MY 2017 FORESTER AIRBAGS ARE NOT WORKING IN AN ACCIDENT, MY PASSENGER COULD BE SEVERELY INJURED AND SUBARU WOULD BE RESPONSIBLE!! THEY NEED TO FIX THIS PROBLEM NOW!!!
Corrective Action:
MY 2017 FORESTER BEGAN HAVING THE PASSENGER AIRBAG LIGHT SWITCH OFF WHEN THERE WAS A PASSENGER IN THE SEAT AND THE VEHICLE WAS IN MOTION. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. ALSO ON THE UPPER DASH, THE PASSENGER AIRBAG ON LIGHT SWITCHED TO OFF. IN ORDER TO RECTIFY THIS, I HAD TO PULL OVER, SHUT OFF THE ENGINE AND RESTART IT. THIS HAPPENED SEVERAL VARIOUS TIMES DURING NORMAL CITY STREET DRIVING. RETURNING FROM A 1200 MILE TRIP RECENTLY, IT OCCURRED NEAR THE END OF MY TRIP ABOUT EVERY 40 MILES. VERY DISTRESSING! TOOK TO DEALER AND THEY SAID NO CODES WERE IN THE COMPUTER SHOWING ANY PROBLEMS. SAID THE SEAT MIGHT HAVE HAD SOMETHING SPILLED ON IT WHICH NEVER HAPPENED! THEY SAID THAT THE RED SQUARE WITH THE WHITE "I" IN IT MEANT THE EYESIGHT WAS MALFUNCTIONING WHICH WAS RIDICULOUS!! WHY WOULD THE AIRBAG LIGHT MAKE THE EYESIGHT MALFUNCTION? I HAVE NEVER HAD A PROBLEM WITH THE EYESIGHT AND I USE IT ALL THE TIME. WHEN I LOOKED ONLINE, I DISCOVERED THAT THERE WERE MANY PEOPLE WHO HAD THE EXACT SAME PROBLEM WITH EXACT SAME SYMPTOMS!! SURPRISED THAT SUBARU HAS NOT HAD A RECALL FOR THIS. ARE THEY WAITING UNTIL SOMEONE DIES IN AN ACCIDENT BEFORE THEY DO ANYTHING? I RECENTLY HAD A PERSON TURN IN FRONT OF MY MY 2015 FORESTER AND ALL THE AIRBAGS DEPLOYED REDUCING INJURIES. IF MY 2017 FORESTER AIRBAGS ARE NOT WORKING IN AN ACCIDENT, MY PASSENGER COULD BE SEVERELY INJURED AND SUBARU WOULD BE RESPONSIBLE!! THEY NEED TO FIX THIS PROBLEM NOW!!!
Additional Notes:
MY 2017 FORESTER BEGAN HAVING THE PASSENGER AIRBAG LIGHT SWITCH OFF WHEN THERE WAS A PASSENGER IN THE SEAT AND THE VEHICLE WAS IN MOTION. ON THE DASHBOARD, NEXT TO THE ODOMETER, A RED SQUARE WITH A LOWER CASE "I" APPEARED AND BELOW TO THE LEFT THE RED AIRBAG INDICATOR LIT. ALSO ON THE UPPER DASH, THE PASSENGER AIRBAG ON LIGHT SWITCHED TO OFF. IN ORDER TO RECTIFY THIS, I HAD TO PULL OVER, SHUT OFF THE ENGINE AND RESTART IT. THIS HAPPENED SEVERAL VARIOUS TIMES DURING NORMAL CITY STREET DRIVING. RETURNING FROM A 1200 MILE TRIP RECENTLY, IT OCCURRED NEAR THE END OF MY TRIP ABOUT EVERY 40 MILES. VERY DISTRESSING! TOOK TO DEALER AND THEY SAID NO CODES WERE IN THE COMPUTER SHOWING ANY PROBLEMS. SAID THE SEAT MIGHT HAVE HAD SOMETHING SPILLED ON IT WHICH NEVER HAPPENED! THEY SAID THAT THE RED SQUARE WITH THE WHITE "I" IN IT MEANT THE EYESIGHT WAS MALFUNCTIONING WHICH WAS RIDICULOUS!! WHY WOULD THE AIRBAG LIGHT MAKE THE EYESIGHT MALFUNCTION? I HAVE NEVER HAD A PROBLEM WITH THE EYESIGHT AND I USE IT ALL THE TIME. WHEN I LOOKED ONLINE, I DISCOVERED THAT THERE WERE MANY PEOPLE WHO HAD THE EXACT SAME PROBLEM WITH EXACT SAME SYMPTOMS!! SURPRISED THAT SUBARU HAS NOT HAD A RECALL FOR THIS. ARE THEY WAITING UNTIL SOMEONE DIES IN AN ACCIDENT BEFORE THEY DO ANYTHING? I RECENTLY HAD A PERSON TURN IN FRONT OF MY MY 2015 FORESTER AND ALL THE AIRBAGS DEPLOYED REDUCING INJURIES. IF MY 2017 FORESTER AIRBAGS ARE NOT WORKING IN AN ACCIDENT, MY PASSENGER COULD BE SEVERELY INJURED AND SUBARU WOULD BE RESPONSIBLE!! THEY NEED TO FIX THIS PROBLEM NOW!!!
Mfg Campaign: 11197003
Recall Date: Apr 17, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD ON MY VEHICLE DEVELOPED DOZENS OF CHIPS AFTER ONLY 40K MILES OF DRIVING. MY PREVIOUS VEHICLES DRIVEN IN THE SAME MANNER IN THE SAME PLACES HAD NO SUCH PROBLEM. THE OTHER THE DAY FACTORY WINDSHIELD DEVELOPED A LARGE CRACK AND HAD TO BE REPLACED. PLEASE LOOK AT OTHER OWNER COMPLAINTS AT SUBARUFORESTER.ORG ABOUT THE QUALITY OF THE FORESTER WINDSHIELD. THERE IS A TREND OF BROKEN WINDSHIELDS ON THIS MODEL. THIS IS DEFINITELY A SAFETY ISSUE THAT SUBARU NEEDS TO RESOLVE. THE FACTORY WINDSHIELD IS TOO WEAK.
Corrective Action:
THE WINDSHIELD ON MY VEHICLE DEVELOPED DOZENS OF CHIPS AFTER ONLY 40K MILES OF DRIVING. MY PREVIOUS VEHICLES DRIVEN IN THE SAME MANNER IN THE SAME PLACES HAD NO SUCH PROBLEM. THE OTHER THE DAY FACTORY WINDSHIELD DEVELOPED A LARGE CRACK AND HAD TO BE REPLACED. PLEASE LOOK AT OTHER OWNER COMPLAINTS AT SUBARUFORESTER.ORG ABOUT THE QUALITY OF THE FORESTER WINDSHIELD. THERE IS A TREND OF BROKEN WINDSHIELDS ON THIS MODEL. THIS IS DEFINITELY A SAFETY ISSUE THAT SUBARU NEEDS TO RESOLVE. THE FACTORY WINDSHIELD IS TOO WEAK.
Additional Notes:
THE WINDSHIELD ON MY VEHICLE DEVELOPED DOZENS OF CHIPS AFTER ONLY 40K MILES OF DRIVING. MY PREVIOUS VEHICLES DRIVEN IN THE SAME MANNER IN THE SAME PLACES HAD NO SUCH PROBLEM. THE OTHER THE DAY FACTORY WINDSHIELD DEVELOPED A LARGE CRACK AND HAD TO BE REPLACED. PLEASE LOOK AT OTHER OWNER COMPLAINTS AT SUBARUFORESTER.ORG ABOUT THE QUALITY OF THE FORESTER WINDSHIELD. THERE IS A TREND OF BROKEN WINDSHIELDS ON THIS MODEL. THIS IS DEFINITELY A SAFETY ISSUE THAT SUBARU NEEDS TO RESOLVE. THE FACTORY WINDSHIELD IS TOO WEAK.
Mfg Campaign: 11195725
Recall Date: Apr 11, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AFTER FULL STOP ENGINE OR DRIVE TRAIN LOST POWER ON SHARP LEFT TURN.RESUMED POWER IN 2-3 SECONDS.ENGINE DID NOT STALL AND DID NOT REQUIRE RESTARTING.HAS OCCURED 5-7 TIMES.
Corrective Action:
AFTER FULL STOP ENGINE OR DRIVE TRAIN LOST POWER ON SHARP LEFT TURN.RESUMED POWER IN 2-3 SECONDS.ENGINE DID NOT STALL AND DID NOT REQUIRE RESTARTING.HAS OCCURED 5-7 TIMES.
Additional Notes:
AFTER FULL STOP ENGINE OR DRIVE TRAIN LOST POWER ON SHARP LEFT TURN.RESUMED POWER IN 2-3 SECONDS.ENGINE DID NOT STALL AND DID NOT REQUIRE RESTARTING.HAS OCCURED 5-7 TIMES.
Mfg Campaign: 11195512
Recall Date: Apr 10, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER FULL STOP ENGINE OR DRIVE TRAIN LOST POWER ON SHARP LEFT TURN.RESUMED POWER IN 2-3 SECONDS.ENGINE DID NOT STALL AND DID NOT REQUIRE RESTARTING.HAS OCCURED 5-7 TIMES.
Corrective Action:
AFTER FULL STOP ENGINE OR DRIVE TRAIN LOST POWER ON SHARP LEFT TURN.RESUMED POWER IN 2-3 SECONDS.ENGINE DID NOT STALL AND DID NOT REQUIRE RESTARTING.HAS OCCURED 5-7 TIMES.
Additional Notes:
AFTER FULL STOP ENGINE OR DRIVE TRAIN LOST POWER ON SHARP LEFT TURN.RESUMED POWER IN 2-3 SECONDS.ENGINE DID NOT STALL AND DID NOT REQUIRE RESTARTING.HAS OCCURED 5-7 TIMES.
Mfg Campaign: 11195512
Recall Date: Apr 10, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE VEHICLE'S EYESIGHT SYSTEM EXPERIENCED MULTIPLE MALFUNCTIONS. THIS HAPPENED OFTEN DURING FOGGY AND RAINING DAYS.
Corrective Action:
THE VEHICLE'S EYESIGHT SYSTEM EXPERIENCED MULTIPLE MALFUNCTIONS. THIS HAPPENED OFTEN DURING FOGGY AND RAINING DAYS.
Additional Notes:
THE VEHICLE'S EYESIGHT SYSTEM EXPERIENCED MULTIPLE MALFUNCTIONS. THIS HAPPENED OFTEN DURING FOGGY AND RAINING DAYS.
Mfg Campaign: 11193715
Recall Date: Apr 3, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury