Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLES BATTERY HAS SLOW CRANKING POWER, SINCE NEW CURRANT MILES ARE 47,800 TODAY VEHICLES SLOW TO START ,ONCE STARTED ALL ENGINE WARNING LIGHTS ILLUMINATE AND STAY ON AND VEHICLE WILL NOT DRIVE IN FORWARD OR REVERSE, REPLACED BATTERY WITH NEW AND VEHICLE STARTED NORMAL AND STRONG, PUT INTO DRIVE AND VEHICLE DROVE NORMAL, PUT INTO REVERSE AND AGAIN VEHICLE WILL NOT DRIVE FORWARD OR REVERSES, VEHICLE IN IN DEALERSHIP REPAIR FACILITIES AT THIS TIME, PROBLEM UNKNOWN,
Corrective Action:
VEHICLES BATTERY HAS SLOW CRANKING POWER, SINCE NEW CURRANT MILES ARE 47,800 TODAY VEHICLES SLOW TO START ,ONCE STARTED ALL ENGINE WARNING LIGHTS ILLUMINATE AND STAY ON AND VEHICLE WILL NOT DRIVE IN FORWARD OR REVERSE, REPLACED BATTERY WITH NEW AND VEHICLE STARTED NORMAL AND STRONG, PUT INTO DRIVE AND VEHICLE DROVE NORMAL, PUT INTO REVERSE AND AGAIN VEHICLE WILL NOT DRIVE FORWARD OR REVERSES, VEHICLE IN IN DEALERSHIP REPAIR FACILITIES AT THIS TIME, PROBLEM UNKNOWN,
Additional Notes:
VEHICLES BATTERY HAS SLOW CRANKING POWER, SINCE NEW CURRANT MILES ARE 47,800 TODAY VEHICLES SLOW TO START ,ONCE STARTED ALL ENGINE WARNING LIGHTS ILLUMINATE AND STAY ON AND VEHICLE WILL NOT DRIVE IN FORWARD OR REVERSE, REPLACED BATTERY WITH NEW AND VEHICLE STARTED NORMAL AND STRONG, PUT INTO DRIVE AND VEHICLE DROVE NORMAL, PUT INTO REVERSE AND AGAIN VEHICLE WILL NOT DRIVE FORWARD OR REVERSES, VEHICLE IN IN DEALERSHIP REPAIR FACILITIES AT THIS TIME, PROBLEM UNKNOWN,
Mfg Campaign: 11131707
Recall Date: Sep 26, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HESITATES DURING ACCELERATION, WORSE IF AC IS ON. ENGINE NEARLY STALLS, LOSING POWER. INITIALLY HAPPENED DURING LEFT TURN AND WHILE VEHICLE IS IN MIDDLE OF INTERSECTION IN FRONT OF ONCOMING TRAFFIC. THIS IS REPEATED ISSUE OVER SEVERAL MONTHS
Corrective Action:
VEHICLE HESITATES DURING ACCELERATION, WORSE IF AC IS ON. ENGINE NEARLY STALLS, LOSING POWER. INITIALLY HAPPENED DURING LEFT TURN AND WHILE VEHICLE IS IN MIDDLE OF INTERSECTION IN FRONT OF ONCOMING TRAFFIC. THIS IS REPEATED ISSUE OVER SEVERAL MONTHS
Additional Notes:
VEHICLE HESITATES DURING ACCELERATION, WORSE IF AC IS ON. ENGINE NEARLY STALLS, LOSING POWER. INITIALLY HAPPENED DURING LEFT TURN AND WHILE VEHICLE IS IN MIDDLE OF INTERSECTION IN FRONT OF ONCOMING TRAFFIC. THIS IS REPEATED ISSUE OVER SEVERAL MONTHS
Mfg Campaign: 11131474
Recall Date: Sep 25, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD ISSUES. STARTING 2/11/2017 FIRST STONE DING - KINGS SUBARU RECOMMENDED WINDSHIELD REPLACEMENT. PART WAS ORDERED AND INSTALLED BY A MEL'S AUTO-GLASS. I PAY $250.00 DEDUCTIBLE FOR REPAIR. 7/28/2017 - SAME ISSUE, STONE DING - SAME DEALER RECOMMENDS GLASS REPLACEMENT. GETTING A NEW WINDSHIELD MUCH MORE DIFFICULT THIS TIME. ONE MONTH LATER I SEEK A SECOND OPINION FROM SAFELITE. THEY ARE ABLE TO FIX WINDSHIELD AND DO SO AT NO COST TO ME. I CANCEL WINDSHIELD ORDER FROM KINGS SUBARU AND CANCEL INSURANCE CLAIM SINCE REPAIR WAS DONE AT NO COST TO ME. 4/4/2018. STONE DING - SAFELITE REPAIRS GLASS - I PAY $104.40 7/13/2018 - VEHICLE IS PARKED - HOT DAY. NOW HAS CRACKED GLASS FROM RIGHT SIDE TOWARDS LEFT SIDE. NO EVIDENCE OF HIT. I DRIVE TO KINGS SUBARU, THEY TAKE PICTURES AND FORWARD TO SUBARU FOR A POSSIBLE CLAIM - I AM DENIED ASSISTANCE SO I FILE ANOTHER INSURANCE CLAIM AND HAVE A GLASS ORDERED THRU SAFELITE. I LEARN ABOUT A NATIONAL BACK ORDER ON SUBARU THAT AFFECTS WINDSHIELD DELIVERY. SUBARU CUSTOMER SUPPORT AGREES TO EXPEDITE DELIVERY AND SHIPS WINDSHIELD TO KINGS SUBARU. THEY SELL WINDSHIELD TO ANOTHER CUSTOMER. 8/30/2018 RE-ORDER WINDSHIELD THRU SAFELITE - THEY USE A DIFFERENT DEALER THEY HAVE A GOOD RELATIONSHIP WITH. STILL WAITING FOR GLASS TO ARRIVE AND GET INSTALLED. I REALIZE SUBARU DOES NOT MANUFACTURE GLASS BUT THERE MUST BE SOMETHING WRONG QUALITY WISE WITH THE VEHICLE OR THE GLASS TO HAVE THIS MANY ISSUES. I AM UNAWARE OF ANY RECALLS ON THIS VEHICLE INVOLVING WINDSHIELDS - DOCUMENTAION ATTACHED.
Corrective Action:
WINDSHIELD ISSUES. STARTING 2/11/2017 FIRST STONE DING - KINGS SUBARU RECOMMENDED WINDSHIELD REPLACEMENT. PART WAS ORDERED AND INSTALLED BY A MEL'S AUTO-GLASS. I PAY $250.00 DEDUCTIBLE FOR REPAIR. 7/28/2017 - SAME ISSUE, STONE DING - SAME DEALER RECOMMENDS GLASS REPLACEMENT. GETTING A NEW WINDSHIELD MUCH MORE DIFFICULT THIS TIME. ONE MONTH LATER I SEEK A SECOND OPINION FROM SAFELITE. THEY ARE ABLE TO FIX WINDSHIELD AND DO SO AT NO COST TO ME. I CANCEL WINDSHIELD ORDER FROM KINGS SUBARU AND CANCEL INSURANCE CLAIM SINCE REPAIR WAS DONE AT NO COST TO ME. 4/4/2018. STONE DING - SAFELITE REPAIRS GLASS - I PAY $104.40 7/13/2018 - VEHICLE IS PARKED - HOT DAY. NOW HAS CRACKED GLASS FROM RIGHT SIDE TOWARDS LEFT SIDE. NO EVIDENCE OF HIT. I DRIVE TO KINGS SUBARU, THEY TAKE PICTURES AND FORWARD TO SUBARU FOR A POSSIBLE CLAIM - I AM DENIED ASSISTANCE SO I FILE ANOTHER INSURANCE CLAIM AND HAVE A GLASS ORDERED THRU SAFELITE. I LEARN ABOUT A NATIONAL BACK ORDER ON SUBARU THAT AFFECTS WINDSHIELD DELIVERY. SUBARU CUSTOMER SUPPORT AGREES TO EXPEDITE DELIVERY AND SHIPS WINDSHIELD TO KINGS SUBARU. THEY SELL WINDSHIELD TO ANOTHER CUSTOMER. 8/30/2018 RE-ORDER WINDSHIELD THRU SAFELITE - THEY USE A DIFFERENT DEALER THEY HAVE A GOOD RELATIONSHIP WITH. STILL WAITING FOR GLASS TO ARRIVE AND GET INSTALLED. I REALIZE SUBARU DOES NOT MANUFACTURE GLASS BUT THERE MUST BE SOMETHING WRONG QUALITY WISE WITH THE VEHICLE OR THE GLASS TO HAVE THIS MANY ISSUES. I AM UNAWARE OF ANY RECALLS ON THIS VEHICLE INVOLVING WINDSHIELDS - DOCUMENTAION ATTACHED.
Additional Notes:
WINDSHIELD ISSUES. STARTING 2/11/2017 FIRST STONE DING - KINGS SUBARU RECOMMENDED WINDSHIELD REPLACEMENT. PART WAS ORDERED AND INSTALLED BY A MEL'S AUTO-GLASS. I PAY $250.00 DEDUCTIBLE FOR REPAIR. 7/28/2017 - SAME ISSUE, STONE DING - SAME DEALER RECOMMENDS GLASS REPLACEMENT. GETTING A NEW WINDSHIELD MUCH MORE DIFFICULT THIS TIME. ONE MONTH LATER I SEEK A SECOND OPINION FROM SAFELITE. THEY ARE ABLE TO FIX WINDSHIELD AND DO SO AT NO COST TO ME. I CANCEL WINDSHIELD ORDER FROM KINGS SUBARU AND CANCEL INSURANCE CLAIM SINCE REPAIR WAS DONE AT NO COST TO ME. 4/4/2018. STONE DING - SAFELITE REPAIRS GLASS - I PAY $104.40 7/13/2018 - VEHICLE IS PARKED - HOT DAY. NOW HAS CRACKED GLASS FROM RIGHT SIDE TOWARDS LEFT SIDE. NO EVIDENCE OF HIT. I DRIVE TO KINGS SUBARU, THEY TAKE PICTURES AND FORWARD TO SUBARU FOR A POSSIBLE CLAIM - I AM DENIED ASSISTANCE SO I FILE ANOTHER INSURANCE CLAIM AND HAVE A GLASS ORDERED THRU SAFELITE. I LEARN ABOUT A NATIONAL BACK ORDER ON SUBARU THAT AFFECTS WINDSHIELD DELIVERY. SUBARU CUSTOMER SUPPORT AGREES TO EXPEDITE DELIVERY AND SHIPS WINDSHIELD TO KINGS SUBARU. THEY SELL WINDSHIELD TO ANOTHER CUSTOMER. 8/30/2018 RE-ORDER WINDSHIELD THRU SAFELITE - THEY USE A DIFFERENT DEALER THEY HAVE A GOOD RELATIONSHIP WITH. STILL WAITING FOR GLASS TO ARRIVE AND GET INSTALLED. I REALIZE SUBARU DOES NOT MANUFACTURE GLASS BUT THERE MUST BE SOMETHING WRONG QUALITY WISE WITH THE VEHICLE OR THE GLASS TO HAVE THIS MANY ISSUES. I AM UNAWARE OF ANY RECALLS ON THIS VEHICLE INVOLVING WINDSHIELDS - DOCUMENTAION ATTACHED.
Mfg Campaign: 11130820
Recall Date: Sep 23, 2018
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
2017 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE DOOR HANDLE LOCKS * LD THE CONSUMER STATED THE DOOR HANDLES SHOULD NOT REQUIRE A SEPARATE INTERIOR MECHANICAL ACTION TO UNLOCK THE DOORS, SUCH AS DRIVER'S USE OF AN ELECTRICAL CONTROL OR, LOCKING TAB NEXT TO THE HANDLE. THE CONSUMER STATED THE AUDIBLE CHIME USED TO ALERT DRIVERS HAS TO HIGH A FREQUENCY AND NOT ENOUGH VOLUME.*JS
Corrective Action:
2017 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE DOOR HANDLE LOCKS * LD THE CONSUMER STATED THE DOOR HANDLES SHOULD NOT REQUIRE A SEPARATE INTERIOR MECHANICAL ACTION TO UNLOCK THE DOORS, SUCH AS DRIVER'S USE OF AN ELECTRICAL CONTROL OR, LOCKING TAB NEXT TO THE HANDLE. THE CONSUMER STATED THE AUDIBLE CHIME USED TO ALERT DRIVERS HAS TO HIGH A FREQUENCY AND NOT ENOUGH VOLUME.*JS
Additional Notes:
2017 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE DOOR HANDLE LOCKS * LD THE CONSUMER STATED THE DOOR HANDLES SHOULD NOT REQUIRE A SEPARATE INTERIOR MECHANICAL ACTION TO UNLOCK THE DOORS, SUCH AS DRIVER'S USE OF AN ELECTRICAL CONTROL OR, LOCKING TAB NEXT TO THE HANDLE. THE CONSUMER STATED THE AUDIBLE CHIME USED TO ALERT DRIVERS HAS TO HIGH A FREQUENCY AND NOT ENOUGH VOLUME.*JS
Mfg Campaign: 11130149
Recall Date: Sep 19, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Potential Consequences:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Corrective Action:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Additional Notes:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Mfg Campaign: 11124239
Recall Date: Sep 4, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Corrective Action:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Additional Notes:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Mfg Campaign: 11124239
Recall Date: Sep 4, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Corrective Action:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Additional Notes:
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Mfg Campaign: 11124239
Recall Date: Sep 4, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE OFTEN SHUDDERS VIOLENTLY AT LOW SPEEDS COMING TO A STOP - STALLING ITSELF ONCE. WHEN MERGING ONTO FREEWAY OR OVERTAKING ON THE HIGHWAY THE VEHICLE OCCASIONALLY MAKES LOUD CLICKING NOISE AND AUTOMATIC TRANSMISSION ACTS AS IF IT IS DISENGAGED (LIKE A FULLY DEPRESSED CLUTCH PEDAL IN A MANUAL, AND ENGINE STILL REVS). TOOK TO SUBARU DEALER MULTIPLE TIMES AND RECEIVED THE "WE CAN'T REPLICATE IT SO THERE IS NO PROBLEM" FEEDBACK - DEALER ALSO CLAIMS THERE ARE NO ERROR CODES. CONTACTED SUBARU OF AMERICA (SOA) DIRECTLY AND WAS INSTRUCTED BY SOA TO TRUST DEALER'S DIAGNOSIS. ONLINE FORUMS AND INDEPENDENT MECHANICS BELIEVE MY ISSUE IS A BAD TORQUE CONVERTER OR SOME ISSUE WITH THE AUTOMATIC CVT TRANSMISSION - A SIMILAR ISSUE CONSUMER GROUPS HAVE ACCUSED SUBARU FOR ON PREVIOUS GENERATIONS OF MY VEHICLE. (SEE FORBES ARTICLE DESCRIBING SIMILAR ISSUE: HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/09/07/CONSUMER-GROUPS-SUBARU-SHOULD-RECALL-TRANSMISSIONS-NOT-JUST-EXTEND-WARRANTY/#352E23E0AB27)
Corrective Action:
VEHICLE OFTEN SHUDDERS VIOLENTLY AT LOW SPEEDS COMING TO A STOP - STALLING ITSELF ONCE. WHEN MERGING ONTO FREEWAY OR OVERTAKING ON THE HIGHWAY THE VEHICLE OCCASIONALLY MAKES LOUD CLICKING NOISE AND AUTOMATIC TRANSMISSION ACTS AS IF IT IS DISENGAGED (LIKE A FULLY DEPRESSED CLUTCH PEDAL IN A MANUAL, AND ENGINE STILL REVS). TOOK TO SUBARU DEALER MULTIPLE TIMES AND RECEIVED THE "WE CAN'T REPLICATE IT SO THERE IS NO PROBLEM" FEEDBACK - DEALER ALSO CLAIMS THERE ARE NO ERROR CODES. CONTACTED SUBARU OF AMERICA (SOA) DIRECTLY AND WAS INSTRUCTED BY SOA TO TRUST DEALER'S DIAGNOSIS. ONLINE FORUMS AND INDEPENDENT MECHANICS BELIEVE MY ISSUE IS A BAD TORQUE CONVERTER OR SOME ISSUE WITH THE AUTOMATIC CVT TRANSMISSION - A SIMILAR ISSUE CONSUMER GROUPS HAVE ACCUSED SUBARU FOR ON PREVIOUS GENERATIONS OF MY VEHICLE. (SEE FORBES ARTICLE DESCRIBING SIMILAR ISSUE: HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/09/07/CONSUMER-GROUPS-SUBARU-SHOULD-RECALL-TRANSMISSIONS-NOT-JUST-EXTEND-WARRANTY/#352E23E0AB27)
Additional Notes:
VEHICLE OFTEN SHUDDERS VIOLENTLY AT LOW SPEEDS COMING TO A STOP - STALLING ITSELF ONCE. WHEN MERGING ONTO FREEWAY OR OVERTAKING ON THE HIGHWAY THE VEHICLE OCCASIONALLY MAKES LOUD CLICKING NOISE AND AUTOMATIC TRANSMISSION ACTS AS IF IT IS DISENGAGED (LIKE A FULLY DEPRESSED CLUTCH PEDAL IN A MANUAL, AND ENGINE STILL REVS). TOOK TO SUBARU DEALER MULTIPLE TIMES AND RECEIVED THE "WE CAN'T REPLICATE IT SO THERE IS NO PROBLEM" FEEDBACK - DEALER ALSO CLAIMS THERE ARE NO ERROR CODES. CONTACTED SUBARU OF AMERICA (SOA) DIRECTLY AND WAS INSTRUCTED BY SOA TO TRUST DEALER'S DIAGNOSIS. ONLINE FORUMS AND INDEPENDENT MECHANICS BELIEVE MY ISSUE IS A BAD TORQUE CONVERTER OR SOME ISSUE WITH THE AUTOMATIC CVT TRANSMISSION - A SIMILAR ISSUE CONSUMER GROUPS HAVE ACCUSED SUBARU FOR ON PREVIOUS GENERATIONS OF MY VEHICLE. (SEE FORBES ARTICLE DESCRIBING SIMILAR ISSUE: HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/09/07/CONSUMER-GROUPS-SUBARU-SHOULD-RECALL-TRANSMISSIONS-NOT-JUST-EXTEND-WARRANTY/#352E23E0AB27)
Mfg Campaign: 11120717
Recall Date: Aug 17, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Corrective Action:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Additional Notes:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Mfg Campaign: 11110572
Recall Date: Jul 10, 2018
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Corrective Action:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Additional Notes:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Mfg Campaign: 11110572
Recall Date: Jul 10, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Corrective Action:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Additional Notes:
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Mfg Campaign: 11110572
Recall Date: Jul 10, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Potential Consequences:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Corrective Action:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Additional Notes:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Mfg Campaign: 11110323
Recall Date: Jul 9, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Corrective Action:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Additional Notes:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Mfg Campaign: 11110323
Recall Date: Jul 9, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Corrective Action:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Additional Notes:
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Mfg Campaign: 11110323
Recall Date: Jul 9, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Corrective Action:
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Additional Notes:
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Mfg Campaign: 11110075
Recall Date: Jul 8, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Corrective Action:
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Additional Notes:
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Mfg Campaign: 11110075
Recall Date: Jul 8, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Corrective Action:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Additional Notes:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Mfg Campaign: 11110111
Recall Date: Jul 8, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Corrective Action:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Additional Notes:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Mfg Campaign: 11110111
Recall Date: Jul 8, 2018
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Corrective Action:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Additional Notes:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Mfg Campaign: 11110111
Recall Date: Jul 8, 2018
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Corrective Action:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Additional Notes:
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Mfg Campaign: 11110111
Recall Date: Jul 8, 2018
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