Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Forester vehicles. The Certification Label may indicate the incorrect wheel size, tire size, and air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTS-78
Recall Date: Jul 10, 2018
Consumer Complaints
625 ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side air bag warning light was intermittently flashing on the instrument panel with or without an occupant seated in the front passenger’s seat. The vehicle was taken to a dealer where a diagnostic test was performed; the diagnostic test discovered that the occupant detection system mat was defective and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V701000 (Air Bags) which was linked to the failure; however, the vehicle was not included in the recall. The manufacturer was then notified of the failure and confirmed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side air bag warning light was intermittently flashing on the instrument panel with or without an occupant seated in the front passenger’s seat. The vehicle was taken to a dealer where a diagnostic test was performed; the diagnostic test discovered that the occupant detection system mat was defective and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V701000 (Air Bags) which was linked to the failure; however, the vehicle was not included in the recall. The manufacturer was then notified of the failure and confirmed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side air bag warning light was intermittently flashing on the instrument panel with or without an occupant seated in the front passenger’s seat. The vehicle was taken to a dealer where a diagnostic test was performed; the diagnostic test discovered that the occupant detection system mat was defective and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V701000 (Air Bags) which was linked to the failure; however, the vehicle was not included in the recall. The manufacturer was then notified of the failure and confirmed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 57,000.
Mfg Campaign: 11588001
Recall Date: May 10, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The air conditioning stops working in warm weather posing a health hazard.
Corrective Action:
The air conditioning stops working in warm weather posing a health hazard.
Additional Notes:
The air conditioning stops working in warm weather posing a health hazard.
Mfg Campaign: 11586474
Recall Date: May 2, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I receive a warning light and the passenger air bag does not turn on when I have a passenger in the front seat.
Corrective Action:
I receive a warning light and the passenger air bag does not turn on when I have a passenger in the front seat.
Additional Notes:
I receive a warning light and the passenger air bag does not turn on when I have a passenger in the front seat.
Mfg Campaign: 11585635
Recall Date: Apr 27, 2024
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Lower control arm bushing initial stages of premature failure. Issue is a known common defect. No safety incident yet, but potential for steering and control issues while driving. Bushing crack was discovered during brake inspection at 45k miles.
Corrective Action:
Lower control arm bushing initial stages of premature failure. Issue is a known common defect. No safety incident yet, but potential for steering and control issues while driving. Bushing crack was discovered during brake inspection at 45k miles.
Additional Notes:
Lower control arm bushing initial stages of premature failure. Issue is a known common defect. No safety incident yet, but potential for steering and control issues while driving. Bushing crack was discovered during brake inspection at 45k miles.
Mfg Campaign: 11585233
Recall Date: Apr 25, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag on passenger side stopped working last November . Subaru says it’s the switch in the seat and the seat needs replacing at a cost of approximately $1300. This should be part of the recall and be paid for by Subaru.
Corrective Action:
Airbag on passenger side stopped working last November . Subaru says it’s the switch in the seat and the seat needs replacing at a cost of approximately $1300. This should be part of the recall and be paid for by Subaru.
Additional Notes:
Airbag on passenger side stopped working last November . Subaru says it’s the switch in the seat and the seat needs replacing at a cost of approximately $1300. This should be part of the recall and be paid for by Subaru.
Mfg Campaign: 11582886
Recall Date: Apr 14, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Corrective Action:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Additional Notes:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Mfg Campaign: 11581380
Recall Date: Apr 5, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Corrective Action:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Additional Notes:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Mfg Campaign: 11581380
Recall Date: Apr 5, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Corrective Action:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Additional Notes:
Component: EyeSight Camera motherboard failure due to cold weather (Code B28B3). Possibly an improper conformal coating that is susceptible to cracking or building moisture which then freezes and cracks components of the camera system. Safety Concern: It appears this is common in Subaru EyeSight systems for all models years 2017-2019. A local mechanic shop (Fairbanks, AK) has seen these systems fail repeatedly in our winter climate. I find this concerning that the system that has the ability to control steering and breaking is susceptible to what we consider normal winter climates. Subaru has been vague on the cause of this issue. Reproduced: Yes, this is known and not uncommon per the Subaru Dealer Service Center and an independent local shop. Inspected: Yes the vehicle has been inspected by Kendall Subaru of Fairbanks AK. Warning Lights: No warning before failure. Currently the display shows "EyeSight" in bold indicating the EyeSight system is non functional.
Mfg Campaign: 11581380
Recall Date: Apr 5, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Not sure why my car is not being recalled for occupant detection harness. Subaru telling me it’s the vin number, that’s not the problem it’s I have a defective harness according to Subaru product bulletin wud-98r harness with date prior to 18074 is defective and needs to be replaced free of charge. My harness has a date of 17293. My car has all the criteria of the recall. This started back in April 2020 with warning light on and off same with airbag indicator. Now the warning light is on constantly and airbag is off constantly
Corrective Action:
Not sure why my car is not being recalled for occupant detection harness. Subaru telling me it’s the vin number, that’s not the problem it’s I have a defective harness according to Subaru product bulletin wud-98r harness with date prior to 18074 is defective and needs to be replaced free of charge. My harness has a date of 17293. My car has all the criteria of the recall. This started back in April 2020 with warning light on and off same with airbag indicator. Now the warning light is on constantly and airbag is off constantly
Additional Notes:
Not sure why my car is not being recalled for occupant detection harness. Subaru telling me it’s the vin number, that’s not the problem it’s I have a defective harness according to Subaru product bulletin wud-98r harness with date prior to 18074 is defective and needs to be replaced free of charge. My harness has a date of 17293. My car has all the criteria of the recall. This started back in April 2020 with warning light on and off same with airbag indicator. Now the warning light is on constantly and airbag is off constantly
Mfg Campaign: 11579887
Recall Date: Mar 28, 2024
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Not sure why my car is not being recalled for occupant detection harness. Subaru telling me it’s the vin number, that’s not the problem it’s I have a defective harness according to Subaru product bulletin wud-98r harness with date prior to 18074 is defective and needs to be replaced free of charge. My harness has a date of 17293. My car has all the criteria of the recall. This started back in April 2020 with warning light on and off same with airbag indicator. Now the warning light is on constantly and airbag is off constantly
Corrective Action:
Not sure why my car is not being recalled for occupant detection harness. Subaru telling me it’s the vin number, that’s not the problem it’s I have a defective harness according to Subaru product bulletin wud-98r harness with date prior to 18074 is defective and needs to be replaced free of charge. My harness has a date of 17293. My car has all the criteria of the recall. This started back in April 2020 with warning light on and off same with airbag indicator. Now the warning light is on constantly and airbag is off constantly
Additional Notes:
Not sure why my car is not being recalled for occupant detection harness. Subaru telling me it’s the vin number, that’s not the problem it’s I have a defective harness according to Subaru product bulletin wud-98r harness with date prior to 18074 is defective and needs to be replaced free of charge. My harness has a date of 17293. My car has all the criteria of the recall. This started back in April 2020 with warning light on and off same with airbag indicator. Now the warning light is on constantly and airbag is off constantly
Mfg Campaign: 11579887
Recall Date: Mar 28, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
After ice storm and after car was cleaned of any ice, The emergency braking appeared to be confused by the ice on the road. I decided to not go forward once I was on the street as it seemed to slick and tried to back up to my house to get into my driveway which is on a slope. In reverse, the brakes kept slamming on after a foot or two and I would lose momentum and slide forward. I ended up having to drive forward around the block forward to get back to my house. The eyesight system seems to get confused very easily when there are icy reflections or snow on the road.
Corrective Action:
After ice storm and after car was cleaned of any ice, The emergency braking appeared to be confused by the ice on the road. I decided to not go forward once I was on the street as it seemed to slick and tried to back up to my house to get into my driveway which is on a slope. In reverse, the brakes kept slamming on after a foot or two and I would lose momentum and slide forward. I ended up having to drive forward around the block forward to get back to my house. The eyesight system seems to get confused very easily when there are icy reflections or snow on the road.
Additional Notes:
After ice storm and after car was cleaned of any ice, The emergency braking appeared to be confused by the ice on the road. I decided to not go forward once I was on the street as it seemed to slick and tried to back up to my house to get into my driveway which is on a slope. In reverse, the brakes kept slamming on after a foot or two and I would lose momentum and slide forward. I ended up having to drive forward around the block forward to get back to my house. The eyesight system seems to get confused very easily when there are icy reflections or snow on the road.
Mfg Campaign: 11578805
Recall Date: Mar 21, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The passenger airbag warning light had appeared intermittently but now is continuous, indicating that the passenger airbag will not function when someone is seated there. The car was taken to the dealer and I was told that the seat bottom would need to be replaced. There is a recall WUM-98 on this very issue for 2018 Foresters with heated seats which my car has. Neither the dealer nor Subaru of America has explained to me why my car is not included in this recall. This is a serious passenger safety issue and the recall should be expanded since it is clearly a vehicle defect.
Corrective Action:
The passenger airbag warning light had appeared intermittently but now is continuous, indicating that the passenger airbag will not function when someone is seated there. The car was taken to the dealer and I was told that the seat bottom would need to be replaced. There is a recall WUM-98 on this very issue for 2018 Foresters with heated seats which my car has. Neither the dealer nor Subaru of America has explained to me why my car is not included in this recall. This is a serious passenger safety issue and the recall should be expanded since it is clearly a vehicle defect.
Additional Notes:
The passenger airbag warning light had appeared intermittently but now is continuous, indicating that the passenger airbag will not function when someone is seated there. The car was taken to the dealer and I was told that the seat bottom would need to be replaced. There is a recall WUM-98 on this very issue for 2018 Foresters with heated seats which my car has. Neither the dealer nor Subaru of America has explained to me why my car is not included in this recall. This is a serious passenger safety issue and the recall should be expanded since it is clearly a vehicle defect.
Mfg Campaign: 11577649
Recall Date: Mar 15, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The battery completely drains after not being started for 2-3 days. I’ve had the battery checked by autozone and it was found to be in good standing. This issue has happened twice in the last two months. Also, on occasion when driving an icy road message pops up from the eyesight, however it’s a clear sunny day. Although this hasn’t engaged any other safety features, it’s concerning that at any time it could initiate an eyesight safety feature to engage which could pose a safety issue for occupants.
Corrective Action:
The battery completely drains after not being started for 2-3 days. I’ve had the battery checked by autozone and it was found to be in good standing. This issue has happened twice in the last two months. Also, on occasion when driving an icy road message pops up from the eyesight, however it’s a clear sunny day. Although this hasn’t engaged any other safety features, it’s concerning that at any time it could initiate an eyesight safety feature to engage which could pose a safety issue for occupants.
Additional Notes:
The battery completely drains after not being started for 2-3 days. I’ve had the battery checked by autozone and it was found to be in good standing. This issue has happened twice in the last two months. Also, on occasion when driving an icy road message pops up from the eyesight, however it’s a clear sunny day. Although this hasn’t engaged any other safety features, it’s concerning that at any time it could initiate an eyesight safety feature to engage which could pose a safety issue for occupants.
Mfg Campaign: 11574240
Recall Date: Feb 27, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
In early October, 2023, the red airbag inoperative light (airbag "off") came on the dashboard when someone is sitting in the passenger seat. This was an intermittent issue with the light coming on at times and off for several days before reappearing. On , the vehicle was brought to the Suburu dealer (Subaru of Auburn, WA) for testing and repair. Suburu technicians tested the seat sensor unit and determined is was at fault. (see uploaded work order) Part number 64139SG200VH was ordered [XXX] as no local dealers had stock of this particular part number. At the time of the order, I was informed that the part would be available in December, 2023. I queried Suburu of Auburn in mid-December and they indicated a new date of February, 2024 for availability of the part. On [XXX], I visited the Suburu dealer and was told the part is still "on back order" with no firm date of delivery. My concern is this is a safety related issued that has no definitive time frame for rectification. This renders the vehicle unsafe for front passenger occupancy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In early October, 2023, the red airbag inoperative light (airbag "off") came on the dashboard when someone is sitting in the passenger seat. This was an intermittent issue with the light coming on at times and off for several days before reappearing. On , the vehicle was brought to the Suburu dealer (Subaru of Auburn, WA) for testing and repair. Suburu technicians tested the seat sensor unit and determined is was at fault. (see uploaded work order) Part number 64139SG200VH was ordered [XXX] as no local dealers had stock of this particular part number. At the time of the order, I was informed that the part would be available in December, 2023. I queried Suburu of Auburn in mid-December and they indicated a new date of February, 2024 for availability of the part. On [XXX], I visited the Suburu dealer and was told the part is still "on back order" with no firm date of delivery. My concern is this is a safety related issued that has no definitive time frame for rectification. This renders the vehicle unsafe for front passenger occupancy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In early October, 2023, the red airbag inoperative light (airbag "off") came on the dashboard when someone is sitting in the passenger seat. This was an intermittent issue with the light coming on at times and off for several days before reappearing. On , the vehicle was brought to the Suburu dealer (Subaru of Auburn, WA) for testing and repair. Suburu technicians tested the seat sensor unit and determined is was at fault. (see uploaded work order) Part number 64139SG200VH was ordered [XXX] as no local dealers had stock of this particular part number. At the time of the order, I was informed that the part would be available in December, 2023. I queried Suburu of Auburn in mid-December and they indicated a new date of February, 2024 for availability of the part. On [XXX], I visited the Suburu dealer and was told the part is still "on back order" with no firm date of delivery. My concern is this is a safety related issued that has no definitive time frame for rectification. This renders the vehicle unsafe for front passenger occupancy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11573859
Recall Date: Feb 25, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A few days ago, a crack suddenly appeared in the windshield. It appeared when the car was parked in the garage. I reached out to SUbaru and they wanted me to take it to dealtership and get pictures taken. So, i complied and pictures were taken. The cause was given as a less than a mm speckk hitting about 1 inch or so above from dash. Area where glass is supposed to be strongest. I repeat, the cause was less than a mm sized dust particle. The vehicle was driven on paved roads, within city at a max speed of 60 miles per hour. MY concen is that when such a small speck can cause a crack, what is to say a 5 mm particle will not blow the windshield on my face. This is a serious quality concern and I am afraid to drive Subaru with Subaru parts in it. ALl while it is advertised as rugged off road vehicle. After reading through forums, it was found that a lot of folks have had this issue and SUbaru has had recalls on some vehicles for the same quality of windshield issue. The response from Subaru was that they make thin glass because of eyesight technology. Either ways, Subaru has compromised on quality to add a piece of technology. Compromise that could shatter the windshield while driving on highways causing accident or worse. I will be happy to provide pictures and communication with Subaru if needed.
Corrective Action:
A few days ago, a crack suddenly appeared in the windshield. It appeared when the car was parked in the garage. I reached out to SUbaru and they wanted me to take it to dealtership and get pictures taken. So, i complied and pictures were taken. The cause was given as a less than a mm speckk hitting about 1 inch or so above from dash. Area where glass is supposed to be strongest. I repeat, the cause was less than a mm sized dust particle. The vehicle was driven on paved roads, within city at a max speed of 60 miles per hour. MY concen is that when such a small speck can cause a crack, what is to say a 5 mm particle will not blow the windshield on my face. This is a serious quality concern and I am afraid to drive Subaru with Subaru parts in it. ALl while it is advertised as rugged off road vehicle. After reading through forums, it was found that a lot of folks have had this issue and SUbaru has had recalls on some vehicles for the same quality of windshield issue. The response from Subaru was that they make thin glass because of eyesight technology. Either ways, Subaru has compromised on quality to add a piece of technology. Compromise that could shatter the windshield while driving on highways causing accident or worse. I will be happy to provide pictures and communication with Subaru if needed.
Additional Notes:
A few days ago, a crack suddenly appeared in the windshield. It appeared when the car was parked in the garage. I reached out to SUbaru and they wanted me to take it to dealtership and get pictures taken. So, i complied and pictures were taken. The cause was given as a less than a mm speckk hitting about 1 inch or so above from dash. Area where glass is supposed to be strongest. I repeat, the cause was less than a mm sized dust particle. The vehicle was driven on paved roads, within city at a max speed of 60 miles per hour. MY concen is that when such a small speck can cause a crack, what is to say a 5 mm particle will not blow the windshield on my face. This is a serious quality concern and I am afraid to drive Subaru with Subaru parts in it. ALl while it is advertised as rugged off road vehicle. After reading through forums, it was found that a lot of folks have had this issue and SUbaru has had recalls on some vehicles for the same quality of windshield issue. The response from Subaru was that they make thin glass because of eyesight technology. Either ways, Subaru has compromised on quality to add a piece of technology. Compromise that could shatter the windshield while driving on highways causing accident or worse. I will be happy to provide pictures and communication with Subaru if needed.
Mfg Campaign: 11573444
Recall Date: Feb 22, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The ignition key gets stuck from time to time and will not turn all the way to off, which means it cannot be pulled out. When this happens, I have to turn the car back on and off, move the gear away from park and then back to park, and then try again to remove the ignition key. Sometimes, it takes multiple tries before the key can be removed! This has been happening for several years now.
Corrective Action:
The ignition key gets stuck from time to time and will not turn all the way to off, which means it cannot be pulled out. When this happens, I have to turn the car back on and off, move the gear away from park and then back to park, and then try again to remove the ignition key. Sometimes, it takes multiple tries before the key can be removed! This has been happening for several years now.
Additional Notes:
The ignition key gets stuck from time to time and will not turn all the way to off, which means it cannot be pulled out. When this happens, I have to turn the car back on and off, move the gear away from park and then back to park, and then try again to remove the ignition key. Sometimes, it takes multiple tries before the key can be removed! This has been happening for several years now.
Mfg Campaign: 11568302
Recall Date: Jan 28, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.
Corrective Action:
Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.
Additional Notes:
Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.
Mfg Campaign: 11558493
Recall Date: Dec 5, 2023
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.
Corrective Action:
Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.
Additional Notes:
Around 83,000 miles my passenger safety air bag warning sensor started coming on and off intermittently. It would happen both when a passenger was in the seat and when no one was in the seat. There have been no previous issues. I immediately scheduled my car to be diagnosed at the Subaru dealership and they notified me the passenger occupancy sensor pad is faulty and that it would cost $1,483.47 to replace. The dealer stated that the passenger airbag might not deploy if the sensor is not replaced. This puts the safety of the passenger at risk. I researched and found that there was a recall with 2016-2018 Subaru Forester SUV's with heated seats. Recall WUM-98. However, when I called Subaru they said that there were no open recalls on my car.
Mfg Campaign: 11558493
Recall Date: Dec 5, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Corrective Action:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Additional Notes:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Mfg Campaign: 11558442
Recall Date: Dec 4, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Corrective Action:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Additional Notes:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Mfg Campaign: 11558442
Recall Date: Dec 4, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury