Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Forester vehicles. The Certification Label may indicate the incorrect wheel size, tire size, and air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTS-78
Recall Date: Jul 10, 2018
Consumer Complaints
625 ComplaintsSubaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Corrective Action:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Additional Notes:
Twice in the last 4 months, after turning into a parking place and accelerating gently to pull forward into the space, the car surged forward much more than it should have given my light acceleration. The first time this happened I slammed into a split rail fence which broke, damaging the vehicle. The fence parts went over a restraining wall and damaged a house. I was able to stop the car but it came very close to going over the 6 foot restraining wall, which might very well have killed me. It happened again today in a different location but similar circumstance and no damage was done because I was able to stop before it hit the house. The car surged on its own. I had the damage to the car fixed, but the problem has not been confirmed by a service center. The damage was inspected by my insurance company and repaired by an auto body shop. My insurance rates will be increased because of the incident. There were no warning lights, messages or other symptoms prior to the episodes.
Mfg Campaign: 11558442
Recall Date: Dec 4, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine started to race when applying the brake and vehicle was being placed into gear (either forward or reverse the first time it happened and reverse the second time it happened). I could not verify my foot was not on the accelerator the first time, but I was able to verify I was on the brake and only the brake to second time.
Corrective Action:
Engine started to race when applying the brake and vehicle was being placed into gear (either forward or reverse the first time it happened and reverse the second time it happened). I could not verify my foot was not on the accelerator the first time, but I was able to verify I was on the brake and only the brake to second time.
Additional Notes:
Engine started to race when applying the brake and vehicle was being placed into gear (either forward or reverse the first time it happened and reverse the second time it happened). I could not verify my foot was not on the accelerator the first time, but I was able to verify I was on the brake and only the brake to second time.
Mfg Campaign: 11553601
Recall Date: Nov 4, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starlink screen has failed - the screen will either only show the initial agreement screen and freeze or it will freeze with the back up camera activated. I can’t access Bluetooth capabilities, camera function, etc
Corrective Action:
Starlink screen has failed - the screen will either only show the initial agreement screen and freeze or it will freeze with the back up camera activated. I can’t access Bluetooth capabilities, camera function, etc
Additional Notes:
Starlink screen has failed - the screen will either only show the initial agreement screen and freeze or it will freeze with the back up camera activated. I can’t access Bluetooth capabilities, camera function, etc
Mfg Campaign: 11549317
Recall Date: Oct 11, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
We took the car in for servicing because the SRS light went off. Upon inspection, the Subaru service department found that the SRS sensor was faulty and needed to be replaced. They said if not replaced, there is a chance the airbag would not go off in the event of an accident. The part is backordered until January, but Subaru won't ok a rental or car loan until the part arrives. Their solution is to inform us that there is nothing they can do until the part arrives, and released our vehicle with instructions to not have anyone in the passenger seat until then. This cannot be a safe and appropriate course of action.
Corrective Action:
We took the car in for servicing because the SRS light went off. Upon inspection, the Subaru service department found that the SRS sensor was faulty and needed to be replaced. They said if not replaced, there is a chance the airbag would not go off in the event of an accident. The part is backordered until January, but Subaru won't ok a rental or car loan until the part arrives. Their solution is to inform us that there is nothing they can do until the part arrives, and released our vehicle with instructions to not have anyone in the passenger seat until then. This cannot be a safe and appropriate course of action.
Additional Notes:
We took the car in for servicing because the SRS light went off. Upon inspection, the Subaru service department found that the SRS sensor was faulty and needed to be replaced. They said if not replaced, there is a chance the airbag would not go off in the event of an accident. The part is backordered until January, but Subaru won't ok a rental or car loan until the part arrives. Their solution is to inform us that there is nothing they can do until the part arrives, and released our vehicle with instructions to not have anyone in the passenger seat until then. This cannot be a safe and appropriate course of action.
Mfg Campaign: 11549402
Recall Date: Oct 11, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased the car CPO June 2021 Battery replaced December 2022 Battery replaced January 2023 Between these replacements, car was consistently dying/would not start, required frequent jumps. Left me stranded numerous times. Each time the car was serviced (at different dealer locations), no mention was made of known issues with batteries being drained. This issue was known by Subaru, as evidenced by class action suits filed and won. At this time, the car engine is dead and will not respond to a jump. This has cost me thousands in car rentals/ride shares.
Corrective Action:
I purchased the car CPO June 2021 Battery replaced December 2022 Battery replaced January 2023 Between these replacements, car was consistently dying/would not start, required frequent jumps. Left me stranded numerous times. Each time the car was serviced (at different dealer locations), no mention was made of known issues with batteries being drained. This issue was known by Subaru, as evidenced by class action suits filed and won. At this time, the car engine is dead and will not respond to a jump. This has cost me thousands in car rentals/ride shares.
Additional Notes:
I purchased the car CPO June 2021 Battery replaced December 2022 Battery replaced January 2023 Between these replacements, car was consistently dying/would not start, required frequent jumps. Left me stranded numerous times. Each time the car was serviced (at different dealer locations), no mention was made of known issues with batteries being drained. This issue was known by Subaru, as evidenced by class action suits filed and won. At this time, the car engine is dead and will not respond to a jump. This has cost me thousands in car rentals/ride shares.
Mfg Campaign: 11547249
Recall Date: Sep 29, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Corrective Action:
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Additional Notes:
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Mfg Campaign: 11545964
Recall Date: Sep 22, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Corrective Action:
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Additional Notes:
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Mfg Campaign: 11545964
Recall Date: Sep 22, 2023
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Lower control arm bushings are worn out. How was your safety or the safety of others put at risk? The vehicle starts to wobble and vibrate violently when driving above 70 mph, creating potential safety hazard at such a velocity. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem is confirmed by the technician at the Subaru dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by the technician at the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? They first started to appear a week prior to repair when driving on the highway.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Lower control arm bushings are worn out. How was your safety or the safety of others put at risk? The vehicle starts to wobble and vibrate violently when driving above 70 mph, creating potential safety hazard at such a velocity. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem is confirmed by the technician at the Subaru dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by the technician at the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? They first started to appear a week prior to repair when driving on the highway.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Lower control arm bushings are worn out. How was your safety or the safety of others put at risk? The vehicle starts to wobble and vibrate violently when driving above 70 mph, creating potential safety hazard at such a velocity. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem is confirmed by the technician at the Subaru dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by the technician at the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? They first started to appear a week prior to repair when driving on the highway.
Mfg Campaign: 11544285
Recall Date: Sep 13, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have had multiple instances where I am unable to remove the key from the ignition switch when the vehicle is in Park. Subaru's technical bulletin 16-112-18R states this is caused by contamination of the Park-Range switch internal components. I'm concerned I will be unable to remove the key and will have to leave the vehicle unlocked with the key in the ignition. I am also concerned I'll be stranded somewhere the next time this happens. I found information online that states Subaru dealers are charging $500 to $800 to repair this issue, which should be a recall or extended warranty situation and not a cost to the vehicle owner.
Corrective Action:
I have had multiple instances where I am unable to remove the key from the ignition switch when the vehicle is in Park. Subaru's technical bulletin 16-112-18R states this is caused by contamination of the Park-Range switch internal components. I'm concerned I will be unable to remove the key and will have to leave the vehicle unlocked with the key in the ignition. I am also concerned I'll be stranded somewhere the next time this happens. I found information online that states Subaru dealers are charging $500 to $800 to repair this issue, which should be a recall or extended warranty situation and not a cost to the vehicle owner.
Additional Notes:
I have had multiple instances where I am unable to remove the key from the ignition switch when the vehicle is in Park. Subaru's technical bulletin 16-112-18R states this is caused by contamination of the Park-Range switch internal components. I'm concerned I will be unable to remove the key and will have to leave the vehicle unlocked with the key in the ignition. I am also concerned I'll be stranded somewhere the next time this happens. I found information online that states Subaru dealers are charging $500 to $800 to repair this issue, which should be a recall or extended warranty situation and not a cost to the vehicle owner.
Mfg Campaign: 11542747
Recall Date: Sep 5, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!
Corrective Action:
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!
Additional Notes:
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!
Mfg Campaign: 11540272
Recall Date: Aug 23, 2023
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!
Corrective Action:
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!
Additional Notes:
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 6578 AND the date code before 18074, the harness must be replaced. My Forester has both the supplier code and the date code before 18074 but my vehicle doesn't have a recall associated with it so the Subaru service center won't replace it. I'm currently driving with a deactivated airbag and that can't possibly be safe. Please NHTSA, widen the recall!
Mfg Campaign: 11540272
Recall Date: Aug 23, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was making a 90 degree left turn, at a very slow rate of speed, onto a tarred parking bay located in front of a hedge approximately 4 feet high. (This is a parking spot I was very familiar with, and moving extremely carefully which is necessary, because the small cat colony I was there to feed were milling around on the parking bay as they always do.) When I depressed my brake to bring the car to a complete stop, my vehicle surged forward through the hedge and landed up against a wall on the other side of the hedge. The movement was wholly unexpected, and directly contradictory to my braking to bring the vehicle to a stop. It felt as if I, the driver, was not actually in control of the vehicle for those few seconds. After the tow truck pulled it back onto the parking bay, although my Subaru was still mechanically drive-able, I had the vehicle towed to the closest Subaru dealer as it would have been irresponsible for anyone to drive the vehicle given the unexplained spontaneous acceleration issue that had just occurred. I immediately reported the accident to AAA Insurance and made the Claims Representative at the time, and subsequently the Insurance Adjuster, aware of the safety issue experienced. • The mechanical root cause is unknown • Immediately following the body shop repairs I sold the vehicle back to Subaru and made them aware of the safety issue. • I could have been injured. Fortunately, I was alone, and although in shock for several days, not physically hurt. • When I asked Subaru about the feasibility of getting data from the Event Data Recorder, to substantiate what happened, they advised that was not possible without a court order. • Yes, the vehicle was inspected by a Third Party Insurance Assessor but am unsure if they were made aware of the safety event that precipitated the vehicle's damage • There were no prior warning signs which made the occurrence extremely surreal and shocking.
Corrective Action:
I was making a 90 degree left turn, at a very slow rate of speed, onto a tarred parking bay located in front of a hedge approximately 4 feet high. (This is a parking spot I was very familiar with, and moving extremely carefully which is necessary, because the small cat colony I was there to feed were milling around on the parking bay as they always do.) When I depressed my brake to bring the car to a complete stop, my vehicle surged forward through the hedge and landed up against a wall on the other side of the hedge. The movement was wholly unexpected, and directly contradictory to my braking to bring the vehicle to a stop. It felt as if I, the driver, was not actually in control of the vehicle for those few seconds. After the tow truck pulled it back onto the parking bay, although my Subaru was still mechanically drive-able, I had the vehicle towed to the closest Subaru dealer as it would have been irresponsible for anyone to drive the vehicle given the unexplained spontaneous acceleration issue that had just occurred. I immediately reported the accident to AAA Insurance and made the Claims Representative at the time, and subsequently the Insurance Adjuster, aware of the safety issue experienced. • The mechanical root cause is unknown • Immediately following the body shop repairs I sold the vehicle back to Subaru and made them aware of the safety issue. • I could have been injured. Fortunately, I was alone, and although in shock for several days, not physically hurt. • When I asked Subaru about the feasibility of getting data from the Event Data Recorder, to substantiate what happened, they advised that was not possible without a court order. • Yes, the vehicle was inspected by a Third Party Insurance Assessor but am unsure if they were made aware of the safety event that precipitated the vehicle's damage • There were no prior warning signs which made the occurrence extremely surreal and shocking.
Additional Notes:
I was making a 90 degree left turn, at a very slow rate of speed, onto a tarred parking bay located in front of a hedge approximately 4 feet high. (This is a parking spot I was very familiar with, and moving extremely carefully which is necessary, because the small cat colony I was there to feed were milling around on the parking bay as they always do.) When I depressed my brake to bring the car to a complete stop, my vehicle surged forward through the hedge and landed up against a wall on the other side of the hedge. The movement was wholly unexpected, and directly contradictory to my braking to bring the vehicle to a stop. It felt as if I, the driver, was not actually in control of the vehicle for those few seconds. After the tow truck pulled it back onto the parking bay, although my Subaru was still mechanically drive-able, I had the vehicle towed to the closest Subaru dealer as it would have been irresponsible for anyone to drive the vehicle given the unexplained spontaneous acceleration issue that had just occurred. I immediately reported the accident to AAA Insurance and made the Claims Representative at the time, and subsequently the Insurance Adjuster, aware of the safety issue experienced. • The mechanical root cause is unknown • Immediately following the body shop repairs I sold the vehicle back to Subaru and made them aware of the safety issue. • I could have been injured. Fortunately, I was alone, and although in shock for several days, not physically hurt. • When I asked Subaru about the feasibility of getting data from the Event Data Recorder, to substantiate what happened, they advised that was not possible without a court order. • Yes, the vehicle was inspected by a Third Party Insurance Assessor but am unsure if they were made aware of the safety event that precipitated the vehicle's damage • There were no prior warning signs which made the occurrence extremely surreal and shocking.
Mfg Campaign: 11539293
Recall Date: Aug 18, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.
Corrective Action:
The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.
Additional Notes:
The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.
Mfg Campaign: 11537899
Recall Date: Aug 11, 2023
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.
Corrective Action:
The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.
Additional Notes:
The SRS passenger warning light comes on intermittently. Sometimes with a passenger the indication is the air bag is "ON" and everything seems to be fine. Sometimes with a passenger we get the message that the "SRS SYSTEM NEEDS TO BE CHECKED". And sometimes we get that message even without a passenger. This started at around 80K miles.
Mfg Campaign: 11537899
Recall Date: Aug 11, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
We are on our 4th windshield with this vehicle and just got a crack overnight on it, nothing that we could tell hit it. 1 other time this has happened where it randomly cracked. The first two were rock strikes but nothing out of the ordinary, I've had much harder hits to my 2011 WRX with no issue, not even a chip. A smaller than golf ball sized rock hit the passenger side of the windshield the 2nd break and glass CAME INTO THE VEHICLE ALL OVER THE DASH. Glass repair place said they see Subarus with the eyeSight the most of any vehicle type.
Corrective Action:
We are on our 4th windshield with this vehicle and just got a crack overnight on it, nothing that we could tell hit it. 1 other time this has happened where it randomly cracked. The first two were rock strikes but nothing out of the ordinary, I've had much harder hits to my 2011 WRX with no issue, not even a chip. A smaller than golf ball sized rock hit the passenger side of the windshield the 2nd break and glass CAME INTO THE VEHICLE ALL OVER THE DASH. Glass repair place said they see Subarus with the eyeSight the most of any vehicle type.
Additional Notes:
We are on our 4th windshield with this vehicle and just got a crack overnight on it, nothing that we could tell hit it. 1 other time this has happened where it randomly cracked. The first two were rock strikes but nothing out of the ordinary, I've had much harder hits to my 2011 WRX with no issue, not even a chip. A smaller than golf ball sized rock hit the passenger side of the windshield the 2nd break and glass CAME INTO THE VEHICLE ALL OVER THE DASH. Glass repair place said they see Subarus with the eyeSight the most of any vehicle type.
Mfg Campaign: 11536172
Recall Date: Aug 2, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Corrective Action:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Additional Notes:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Mfg Campaign: 11533577
Recall Date: Jul 21, 2023
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Corrective Action:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Additional Notes:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Mfg Campaign: 11533577
Recall Date: Jul 21, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Corrective Action:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Additional Notes:
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for the past several years, however, our attempts to document and diagnose it have occurred much more recently. We took it to a dealership on 5/9/23; despite keeping it overnight and making numerous attempts to duplicate the problem (at a cost to us of $142) they were unable to do so. However, on 6/27/23, as I drove my wife a distance of approximately 150 miles and she sat in the front passenger seat, the airbag light displayed “off” almost the entire trip. Also, she and our son traveled about 400 miles between 16-19 June; he drove, she sat “front right”. During that trip the sensor light showed intermittently on and off and my wife was able to take time and date stamped photos of the sensor light from her point of view in the passenger seat; both when it was on and when it was off. I reported "all of the above" to the dealership and received a reply referring me to the "apparent" minimum weight limit needed for a passenger to trigger the sensor (100 lbs; I've seen 75), together with the explanation that "electronics" could interfere with operation of that sensor. Although my wife at times weighs just under 100 lbs, that weight limit doesn't explain why the sensor light is INTERMITTENTLY on and off on the same trip. At the very least, since she's now always concerned about failure of the airbag to inflate in the event of an accident, a recall/replacement/addition to the previously issued recall applicable to the exact same malfunction should be required. Based on dealership response, it will take an order from you before any additional repairs/replacements are made.
Mfg Campaign: 11533577
Recall Date: Jul 21, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AC compressor went out at 110k miles. This is a common issue with Subaru compressors.
Corrective Action:
AC compressor went out at 110k miles. This is a common issue with Subaru compressors.
Additional Notes:
AC compressor went out at 110k miles. This is a common issue with Subaru compressors.
Mfg Campaign: 11533186
Recall Date: Jul 19, 2023
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Control arms failed within 55,000 miles, shaking and dangerous conditions for a vehicle less than 5 years of age. Leaking air condition and numerous electrical issues started ironically just after the standard 35,000 bumper to bumper warranty extended. Now my car smells like coolant and worried it’s going to overheat. All my tire sensor pressure gages burn out before 50,00 0 miles and needed replacing. Violent shaking of suspension at highway speeds and not one safety alarm goes off.
Corrective Action:
Control arms failed within 55,000 miles, shaking and dangerous conditions for a vehicle less than 5 years of age. Leaking air condition and numerous electrical issues started ironically just after the standard 35,000 bumper to bumper warranty extended. Now my car smells like coolant and worried it’s going to overheat. All my tire sensor pressure gages burn out before 50,00 0 miles and needed replacing. Violent shaking of suspension at highway speeds and not one safety alarm goes off.
Additional Notes:
Control arms failed within 55,000 miles, shaking and dangerous conditions for a vehicle less than 5 years of age. Leaking air condition and numerous electrical issues started ironically just after the standard 35,000 bumper to bumper warranty extended. Now my car smells like coolant and worried it’s going to overheat. All my tire sensor pressure gages burn out before 50,00 0 miles and needed replacing. Violent shaking of suspension at highway speeds and not one safety alarm goes off.
Mfg Campaign: 11533139
Recall Date: Jul 18, 2023
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