Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Yesterday as I was driving home, I heard a “pop” noise & I looked at my front windshield I saw a 6” crack in the lower section of my windshield underneath the left wiper blade. I have approximately 22,000 miles on the vehicle. I got it brand new on 7/3/2019.
Corrective Action:
Yesterday as I was driving home, I heard a “pop” noise & I looked at my front windshield I saw a 6” crack in the lower section of my windshield underneath the left wiper blade. I have approximately 22,000 miles on the vehicle. I got it brand new on 7/3/2019.
Additional Notes:
Yesterday as I was driving home, I heard a “pop” noise & I looked at my front windshield I saw a 6” crack in the lower section of my windshield underneath the left wiper blade. I have approximately 22,000 miles on the vehicle. I got it brand new on 7/3/2019.
Mfg Campaign: 11443541
Recall Date: Dec 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
3 chips in the windshield very quickly and had them repaired. This windshield is a rock magnet and easily chipped. Only had 1 windshield cracked and less than 3 dings repaired with all my other vehicles in over 40 years of driving. Also, just driving down the road the windshield cracked right at eye level all the way across the drivers side. Now while driving, have to have seat raised all the way to be above the crack so road view is not distorted or impaired by the crack. Have not replaced it yet because of expense to do so for insurance, Eye Sight reprogramming, researching what brand windshield to replace it with that is not so susceptible to dings / cracking, why this vehicle has more issues than any others I have had and whether purchasing / installing a rock deflector would help. Something to note, that as of this post there are 514 complaints total for this vehicle posted with two thirds of them having to do with visibility (windshield) issues (313 + 25). Not to mention the other Subaru vehicles with the same issue around this time period. Something is not right with these windshields!
Corrective Action:
3 chips in the windshield very quickly and had them repaired. This windshield is a rock magnet and easily chipped. Only had 1 windshield cracked and less than 3 dings repaired with all my other vehicles in over 40 years of driving. Also, just driving down the road the windshield cracked right at eye level all the way across the drivers side. Now while driving, have to have seat raised all the way to be above the crack so road view is not distorted or impaired by the crack. Have not replaced it yet because of expense to do so for insurance, Eye Sight reprogramming, researching what brand windshield to replace it with that is not so susceptible to dings / cracking, why this vehicle has more issues than any others I have had and whether purchasing / installing a rock deflector would help. Something to note, that as of this post there are 514 complaints total for this vehicle posted with two thirds of them having to do with visibility (windshield) issues (313 + 25). Not to mention the other Subaru vehicles with the same issue around this time period. Something is not right with these windshields!
Additional Notes:
3 chips in the windshield very quickly and had them repaired. This windshield is a rock magnet and easily chipped. Only had 1 windshield cracked and less than 3 dings repaired with all my other vehicles in over 40 years of driving. Also, just driving down the road the windshield cracked right at eye level all the way across the drivers side. Now while driving, have to have seat raised all the way to be above the crack so road view is not distorted or impaired by the crack. Have not replaced it yet because of expense to do so for insurance, Eye Sight reprogramming, researching what brand windshield to replace it with that is not so susceptible to dings / cracking, why this vehicle has more issues than any others I have had and whether purchasing / installing a rock deflector would help. Something to note, that as of this post there are 514 complaints total for this vehicle posted with two thirds of them having to do with visibility (windshield) issues (313 + 25). Not to mention the other Subaru vehicles with the same issue around this time period. Something is not right with these windshields!
Mfg Campaign: 11443467
Recall Date: Dec 11, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving on the highway, and a small pebble hit my window and cracked it. This is the second time in the three years it's been driven (~34,000 miles). The windows seem to be weak as compared to other cars. The repair is expensive because of the eyesight system.
Corrective Action:
Driving on the highway, and a small pebble hit my window and cracked it. This is the second time in the three years it's been driven (~34,000 miles). The windows seem to be weak as compared to other cars. The repair is expensive because of the eyesight system.
Additional Notes:
Driving on the highway, and a small pebble hit my window and cracked it. This is the second time in the three years it's been driven (~34,000 miles). The windows seem to be weak as compared to other cars. The repair is expensive because of the eyesight system.
Mfg Campaign: 11443353
Recall Date: Dec 10, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
12/6 - 3:30pm. My dashboard warning lights all came on as I turned right into my driveway, the car stalled so I turned it off. Next day 12/7 - 9:00 am all the warning lights came on when I turned the key. I called Subaru and described all the lights and was told it was safe to drive. I made an appointment for the next morning. At 12:00pm the Lights on dash went out and stayed off, but then they all came back on again at 4:05 pm. A minute later I took a right turn onto a side street and the car stopped suddenly and stalled in the middle of the road. I tried to start it back up 3 times. The Engine would turn on and then shut down again. After 2 hours we turned the car on and drove it 2 car lengths off to the side of the road and kept it idling to get warm, but it overheated after a while and we had to shut it off. We stayed there until 8:30pm (3.5 hours later) waiting for Subaru Roadside Assistance, but ended up walking home because they never came. Apparently they arrived sometime after 11:00pm and towed the car to Subaru dealer.
Corrective Action:
12/6 - 3:30pm. My dashboard warning lights all came on as I turned right into my driveway, the car stalled so I turned it off. Next day 12/7 - 9:00 am all the warning lights came on when I turned the key. I called Subaru and described all the lights and was told it was safe to drive. I made an appointment for the next morning. At 12:00pm the Lights on dash went out and stayed off, but then they all came back on again at 4:05 pm. A minute later I took a right turn onto a side street and the car stopped suddenly and stalled in the middle of the road. I tried to start it back up 3 times. The Engine would turn on and then shut down again. After 2 hours we turned the car on and drove it 2 car lengths off to the side of the road and kept it idling to get warm, but it overheated after a while and we had to shut it off. We stayed there until 8:30pm (3.5 hours later) waiting for Subaru Roadside Assistance, but ended up walking home because they never came. Apparently they arrived sometime after 11:00pm and towed the car to Subaru dealer.
Additional Notes:
12/6 - 3:30pm. My dashboard warning lights all came on as I turned right into my driveway, the car stalled so I turned it off. Next day 12/7 - 9:00 am all the warning lights came on when I turned the key. I called Subaru and described all the lights and was told it was safe to drive. I made an appointment for the next morning. At 12:00pm the Lights on dash went out and stayed off, but then they all came back on again at 4:05 pm. A minute later I took a right turn onto a side street and the car stopped suddenly and stalled in the middle of the road. I tried to start it back up 3 times. The Engine would turn on and then shut down again. After 2 hours we turned the car on and drove it 2 car lengths off to the side of the road and kept it idling to get warm, but it overheated after a while and we had to shut it off. We stayed there until 8:30pm (3.5 hours later) waiting for Subaru Roadside Assistance, but ended up walking home because they never came. Apparently they arrived sometime after 11:00pm and towed the car to Subaru dealer.
Mfg Campaign: 11443192
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
12/6 - 3:30pm. My dashboard warning lights all came on as I turned right into my driveway, the car stalled so I turned it off. Next day 12/7 - 9:00 am all the warning lights came on when I turned the key. I called Subaru and described all the lights and was told it was safe to drive. I made an appointment for the next morning. At 12:00pm the Lights on dash went out and stayed off, but then they all came back on again at 4:05 pm. A minute later I took a right turn onto a side street and the car stopped suddenly and stalled in the middle of the road. I tried to start it back up 3 times. The Engine would turn on and then shut down again. After 2 hours we turned the car on and drove it 2 car lengths off to the side of the road and kept it idling to get warm, but it overheated after a while and we had to shut it off. We stayed there until 8:30pm (3.5 hours later) waiting for Subaru Roadside Assistance, but ended up walking home because they never came. Apparently they arrived sometime after 11:00pm and towed the car to Subaru dealer.
Corrective Action:
12/6 - 3:30pm. My dashboard warning lights all came on as I turned right into my driveway, the car stalled so I turned it off. Next day 12/7 - 9:00 am all the warning lights came on when I turned the key. I called Subaru and described all the lights and was told it was safe to drive. I made an appointment for the next morning. At 12:00pm the Lights on dash went out and stayed off, but then they all came back on again at 4:05 pm. A minute later I took a right turn onto a side street and the car stopped suddenly and stalled in the middle of the road. I tried to start it back up 3 times. The Engine would turn on and then shut down again. After 2 hours we turned the car on and drove it 2 car lengths off to the side of the road and kept it idling to get warm, but it overheated after a while and we had to shut it off. We stayed there until 8:30pm (3.5 hours later) waiting for Subaru Roadside Assistance, but ended up walking home because they never came. Apparently they arrived sometime after 11:00pm and towed the car to Subaru dealer.
Additional Notes:
12/6 - 3:30pm. My dashboard warning lights all came on as I turned right into my driveway, the car stalled so I turned it off. Next day 12/7 - 9:00 am all the warning lights came on when I turned the key. I called Subaru and described all the lights and was told it was safe to drive. I made an appointment for the next morning. At 12:00pm the Lights on dash went out and stayed off, but then they all came back on again at 4:05 pm. A minute later I took a right turn onto a side street and the car stopped suddenly and stalled in the middle of the road. I tried to start it back up 3 times. The Engine would turn on and then shut down again. After 2 hours we turned the car on and drove it 2 car lengths off to the side of the road and kept it idling to get warm, but it overheated after a while and we had to shut it off. We stayed there until 8:30pm (3.5 hours later) waiting for Subaru Roadside Assistance, but ended up walking home because they never came. Apparently they arrived sometime after 11:00pm and towed the car to Subaru dealer.
Mfg Campaign: 11443192
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Small rock strike on interstate caused cracked windshield. Second on this vehicle since purchased new.
Corrective Action:
Small rock strike on interstate caused cracked windshield. Second on this vehicle since purchased new.
Additional Notes:
Small rock strike on interstate caused cracked windshield. Second on this vehicle since purchased new.
Mfg Campaign: 11442249
Recall Date: Dec 1, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that while at a stoplight, the vehicle stalled. The failure occurred on numerous occasions. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 84,243.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that while at a stoplight, the vehicle stalled. The failure occurred on numerous occasions. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 84,243.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that while at a stoplight, the vehicle stalled. The failure occurred on numerous occasions. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 84,243.
Mfg Campaign: 11442105
Recall Date: Nov 30, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Numerous small chips throughout normal driving conditions. Mostly pitting. However one rock chip (starburst) received from opposite lane traffic. Had glass company seal, but approx 1 month later it spread across. Throughout my history I've never seen such a fragile windshield.
Corrective Action:
Numerous small chips throughout normal driving conditions. Mostly pitting. However one rock chip (starburst) received from opposite lane traffic. Had glass company seal, but approx 1 month later it spread across. Throughout my history I've never seen such a fragile windshield.
Additional Notes:
Numerous small chips throughout normal driving conditions. Mostly pitting. However one rock chip (starburst) received from opposite lane traffic. Had glass company seal, but approx 1 month later it spread across. Throughout my history I've never seen such a fragile windshield.
Mfg Campaign: 11442148
Recall Date: Nov 30, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact's wife owns a 2019 Subaru Forester. The contact stated that as his wife attempted to park her vehicle into a parking spot, the vehicle independently accelerated while her foot was on the brake pedal without warning. The contact's wife steered the vehicle to avoid hitting other vehicles as the acceleration continued; she was eventually able to stop the vehicle. Prior to the failure, the contact stated that while his wife was driving at 35 MPH, the vehicle independently accelerated without warning with her foot was on the accelerator pedal. His wife had to repeatedly depress the brake pedal before the vehicle came to a complete stop. The contact had taken the vehicle to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 21,000.
Corrective Action:
The contact's wife owns a 2019 Subaru Forester. The contact stated that as his wife attempted to park her vehicle into a parking spot, the vehicle independently accelerated while her foot was on the brake pedal without warning. The contact's wife steered the vehicle to avoid hitting other vehicles as the acceleration continued; she was eventually able to stop the vehicle. Prior to the failure, the contact stated that while his wife was driving at 35 MPH, the vehicle independently accelerated without warning with her foot was on the accelerator pedal. His wife had to repeatedly depress the brake pedal before the vehicle came to a complete stop. The contact had taken the vehicle to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 21,000.
Additional Notes:
The contact's wife owns a 2019 Subaru Forester. The contact stated that as his wife attempted to park her vehicle into a parking spot, the vehicle independently accelerated while her foot was on the brake pedal without warning. The contact's wife steered the vehicle to avoid hitting other vehicles as the acceleration continued; she was eventually able to stop the vehicle. Prior to the failure, the contact stated that while his wife was driving at 35 MPH, the vehicle independently accelerated without warning with her foot was on the accelerator pedal. His wife had to repeatedly depress the brake pedal before the vehicle came to a complete stop. The contact had taken the vehicle to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 21,000.
Mfg Campaign: 11440621
Recall Date: Nov 16, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's wife owns a 2019 Subaru Forester. The contact stated that as his wife attempted to park her vehicle into a parking spot, the vehicle independently accelerated while her foot was on the brake pedal without warning. The contact's wife steered the vehicle to avoid hitting other vehicles as the acceleration continued; she was eventually able to stop the vehicle. Prior to the failure, the contact stated that while his wife was driving at 35 MPH, the vehicle independently accelerated without warning with her foot was on the accelerator pedal. His wife had to repeatedly depress the brake pedal before the vehicle came to a complete stop. The contact had taken the vehicle to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 21,000.
Corrective Action:
The contact's wife owns a 2019 Subaru Forester. The contact stated that as his wife attempted to park her vehicle into a parking spot, the vehicle independently accelerated while her foot was on the brake pedal without warning. The contact's wife steered the vehicle to avoid hitting other vehicles as the acceleration continued; she was eventually able to stop the vehicle. Prior to the failure, the contact stated that while his wife was driving at 35 MPH, the vehicle independently accelerated without warning with her foot was on the accelerator pedal. His wife had to repeatedly depress the brake pedal before the vehicle came to a complete stop. The contact had taken the vehicle to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 21,000.
Additional Notes:
The contact's wife owns a 2019 Subaru Forester. The contact stated that as his wife attempted to park her vehicle into a parking spot, the vehicle independently accelerated while her foot was on the brake pedal without warning. The contact's wife steered the vehicle to avoid hitting other vehicles as the acceleration continued; she was eventually able to stop the vehicle. Prior to the failure, the contact stated that while his wife was driving at 35 MPH, the vehicle independently accelerated without warning with her foot was on the accelerator pedal. His wife had to repeatedly depress the brake pedal before the vehicle came to a complete stop. The contact had taken the vehicle to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 21,000.
Mfg Campaign: 11440621
Recall Date: Nov 16, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was on road driving at night when I heard a crack. When I got to a lit area I noticed 3 inch crack appeared in the lower center of the windshield. No debris hit the windshield all I heard was the distictive sound of the crack.
Corrective Action:
I was on road driving at night when I heard a crack. When I got to a lit area I noticed 3 inch crack appeared in the lower center of the windshield. No debris hit the windshield all I heard was the distictive sound of the crack.
Additional Notes:
I was on road driving at night when I heard a crack. When I got to a lit area I noticed 3 inch crack appeared in the lower center of the windshield. No debris hit the windshield all I heard was the distictive sound of the crack.
Mfg Campaign: 11440242
Recall Date: Nov 12, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Corrective Action:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Additional Notes:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Mfg Campaign: 11439530
Recall Date: Nov 5, 2021
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Corrective Action:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Additional Notes:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Mfg Campaign: 11439530
Recall Date: Nov 5, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Corrective Action:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Additional Notes:
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Mfg Campaign: 11439530
Recall Date: Nov 5, 2021
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Small star chip on top driver's side, about 2 minutes after that. Large 16" crack appeared on passenger side
Corrective Action:
Small star chip on top driver's side, about 2 minutes after that. Large 16" crack appeared on passenger side
Additional Notes:
Small star chip on top driver's side, about 2 minutes after that. Large 16" crack appeared on passenger side
Mfg Campaign: 11438641
Recall Date: Oct 29, 2021
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that while driving in the rain at 55 mph, the vehicle spun a couple of times, then crashed into the median wall. The median wall brought the vehicle to a complete stop. The contact's driver's side seatbelt did not lock the contact into her seat during impact, which caused injuries to the contact's right arm, wrist, and hand. No air bags deployed upon impact. The contact and passenger were transported by ambulance to the hospital. The passenger sustained injuries to her left foot and bruising to her chest from the passenger side seatbelt, locking her into her seat during impact. A police report was filed. The vehicle was towed to the dealer and remained at the dealer, awaiting steering parts and cosmetic repair. The manufacturer was made aware of the failure and sent an inspector to investigate. The manufacturer informed the contact that the inspector found that the air bags and seatbelt were functioning properly. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that while driving in the rain at 55 mph, the vehicle spun a couple of times, then crashed into the median wall. The median wall brought the vehicle to a complete stop. The contact's driver's side seatbelt did not lock the contact into her seat during impact, which caused injuries to the contact's right arm, wrist, and hand. No air bags deployed upon impact. The contact and passenger were transported by ambulance to the hospital. The passenger sustained injuries to her left foot and bruising to her chest from the passenger side seatbelt, locking her into her seat during impact. A police report was filed. The vehicle was towed to the dealer and remained at the dealer, awaiting steering parts and cosmetic repair. The manufacturer was made aware of the failure and sent an inspector to investigate. The manufacturer informed the contact that the inspector found that the air bags and seatbelt were functioning properly. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that while driving in the rain at 55 mph, the vehicle spun a couple of times, then crashed into the median wall. The median wall brought the vehicle to a complete stop. The contact's driver's side seatbelt did not lock the contact into her seat during impact, which caused injuries to the contact's right arm, wrist, and hand. No air bags deployed upon impact. The contact and passenger were transported by ambulance to the hospital. The passenger sustained injuries to her left foot and bruising to her chest from the passenger side seatbelt, locking her into her seat during impact. A police report was filed. The vehicle was towed to the dealer and remained at the dealer, awaiting steering parts and cosmetic repair. The manufacturer was made aware of the failure and sent an inspector to investigate. The manufacturer informed the contact that the inspector found that the air bags and seatbelt were functioning properly. The failure mileage was approximately 20,000.
Mfg Campaign: 11438546
Recall Date: Oct 28, 2021
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that while driving in the rain at 55 mph, the vehicle spun a couple of times, then crashed into the median wall. The median wall brought the vehicle to a complete stop. The contact's driver's side seatbelt did not lock the contact into her seat during impact, which caused injuries to the contact's right arm, wrist, and hand. No air bags deployed upon impact. The contact and passenger were transported by ambulance to the hospital. The passenger sustained injuries to her left foot and bruising to her chest from the passenger side seatbelt, locking her into her seat during impact. A police report was filed. The vehicle was towed to the dealer and remained at the dealer, awaiting steering parts and cosmetic repair. The manufacturer was made aware of the failure and sent an inspector to investigate. The manufacturer informed the contact that the inspector found that the air bags and seatbelt were functioning properly. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that while driving in the rain at 55 mph, the vehicle spun a couple of times, then crashed into the median wall. The median wall brought the vehicle to a complete stop. The contact's driver's side seatbelt did not lock the contact into her seat during impact, which caused injuries to the contact's right arm, wrist, and hand. No air bags deployed upon impact. The contact and passenger were transported by ambulance to the hospital. The passenger sustained injuries to her left foot and bruising to her chest from the passenger side seatbelt, locking her into her seat during impact. A police report was filed. The vehicle was towed to the dealer and remained at the dealer, awaiting steering parts and cosmetic repair. The manufacturer was made aware of the failure and sent an inspector to investigate. The manufacturer informed the contact that the inspector found that the air bags and seatbelt were functioning properly. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that while driving in the rain at 55 mph, the vehicle spun a couple of times, then crashed into the median wall. The median wall brought the vehicle to a complete stop. The contact's driver's side seatbelt did not lock the contact into her seat during impact, which caused injuries to the contact's right arm, wrist, and hand. No air bags deployed upon impact. The contact and passenger were transported by ambulance to the hospital. The passenger sustained injuries to her left foot and bruising to her chest from the passenger side seatbelt, locking her into her seat during impact. A police report was filed. The vehicle was towed to the dealer and remained at the dealer, awaiting steering parts and cosmetic repair. The manufacturer was made aware of the failure and sent an inspector to investigate. The manufacturer informed the contact that the inspector found that the air bags and seatbelt were functioning properly. The failure mileage was approximately 20,000.
Mfg Campaign: 11438546
Recall Date: Oct 28, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A pebble struck the lower right corner of the windshield which precipitated a long crack going one-third of the way across the windshield. I have had many rocks hit my windshield in other vehicles and not once have they started a crack across the whole windshield. In contacting Subaru of Surprise service center, they notified me of a two month backlog order for a replacement windshield.
Corrective Action:
A pebble struck the lower right corner of the windshield which precipitated a long crack going one-third of the way across the windshield. I have had many rocks hit my windshield in other vehicles and not once have they started a crack across the whole windshield. In contacting Subaru of Surprise service center, they notified me of a two month backlog order for a replacement windshield.
Additional Notes:
A pebble struck the lower right corner of the windshield which precipitated a long crack going one-third of the way across the windshield. I have had many rocks hit my windshield in other vehicles and not once have they started a crack across the whole windshield. In contacting Subaru of Surprise service center, they notified me of a two month backlog order for a replacement windshield.
Mfg Campaign: 11436801
Recall Date: Oct 14, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On at least 4 or five occasions my car has been dead in the garage of my home. So far I have been lucky and it has not gone dead while I was out. After the first three dead issues, I had the AAA come and they replaced the battery. I brought it to Subaru then and was told a light was left on. This was a lie. I wrote a letter to Subaru regarding the dead battery and associated costs and they refunded my expenditures. Using the vehicle with the new battery was ok for awhile but now this issue is starting again. Looking online at various pieces of information I discovered that I am not the only one with this issue. There is currently a class action lawsuit in New Jersey although I am not sure if it includes Foresters. This site explains about the CAN system in the affected vehicles and in laymen's terms says that after the car is turned off it is supposed to go to sleep but it is not. It is draining the battery continually. Of course Subaru is fighting this. It will cost them money to recall all these vehicles. But how safe are you when you are out, perhaps in a remote area, and your car is dead? One woman stated that in her vehicle she was stranded overnight. This is NOT safe. Subaru service is telling me I don't drive the car enough. Who are they to tell me when and how much to drive?
Corrective Action:
On at least 4 or five occasions my car has been dead in the garage of my home. So far I have been lucky and it has not gone dead while I was out. After the first three dead issues, I had the AAA come and they replaced the battery. I brought it to Subaru then and was told a light was left on. This was a lie. I wrote a letter to Subaru regarding the dead battery and associated costs and they refunded my expenditures. Using the vehicle with the new battery was ok for awhile but now this issue is starting again. Looking online at various pieces of information I discovered that I am not the only one with this issue. There is currently a class action lawsuit in New Jersey although I am not sure if it includes Foresters. This site explains about the CAN system in the affected vehicles and in laymen's terms says that after the car is turned off it is supposed to go to sleep but it is not. It is draining the battery continually. Of course Subaru is fighting this. It will cost them money to recall all these vehicles. But how safe are you when you are out, perhaps in a remote area, and your car is dead? One woman stated that in her vehicle she was stranded overnight. This is NOT safe. Subaru service is telling me I don't drive the car enough. Who are they to tell me when and how much to drive?
Additional Notes:
On at least 4 or five occasions my car has been dead in the garage of my home. So far I have been lucky and it has not gone dead while I was out. After the first three dead issues, I had the AAA come and they replaced the battery. I brought it to Subaru then and was told a light was left on. This was a lie. I wrote a letter to Subaru regarding the dead battery and associated costs and they refunded my expenditures. Using the vehicle with the new battery was ok for awhile but now this issue is starting again. Looking online at various pieces of information I discovered that I am not the only one with this issue. There is currently a class action lawsuit in New Jersey although I am not sure if it includes Foresters. This site explains about the CAN system in the affected vehicles and in laymen's terms says that after the car is turned off it is supposed to go to sleep but it is not. It is draining the battery continually. Of course Subaru is fighting this. It will cost them money to recall all these vehicles. But how safe are you when you are out, perhaps in a remote area, and your car is dead? One woman stated that in her vehicle she was stranded overnight. This is NOT safe. Subaru service is telling me I don't drive the car enough. Who are they to tell me when and how much to drive?
Mfg Campaign: 11435759
Recall Date: Oct 6, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owned a 2019 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal needed to be depressed to the floorboard to stop the vehicle. Additionally, the steering wheel would jerk out of the contact's hand while at a stoplight. The dealer was made aware of the failure but informed the contact that it was normal. The vehicle was not diagnosed nor repaired. The contact traded the vehicle in for another vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.
Corrective Action:
The contact owned a 2019 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal needed to be depressed to the floorboard to stop the vehicle. Additionally, the steering wheel would jerk out of the contact's hand while at a stoplight. The dealer was made aware of the failure but informed the contact that it was normal. The vehicle was not diagnosed nor repaired. The contact traded the vehicle in for another vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.
Additional Notes:
The contact owned a 2019 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal needed to be depressed to the floorboard to stop the vehicle. Additionally, the steering wheel would jerk out of the contact's hand while at a stoplight. The dealer was made aware of the failure but informed the contact that it was normal. The vehicle was not diagnosed nor repaired. The contact traded the vehicle in for another vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.
Mfg Campaign: 11434992
Recall Date: Sep 30, 2021
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